Why The Customer Is Nearly Always Wrong | Phil Graham | TEDxDerryLondonderryStudio
Phil Graham is a Northern Irish Entrepreneur and considered to be one of the world’s leading business coaches. Phil is the founder of the world’s largest fitness business mastermind Authority Network, a best selling author. His no-nonsense approach to life and business has inspired entrepreneurs from all around the world to make more money, impact and freedom doing what they love.
In this talk, Phil challenges the popular belief that the customer is always right and presents a new attitude the modern day entrepreneur must embrace if they want to lead their customers to truth and become the hero in their respected marketplace.
Phil Graham is a Northern Irish Entrepreneur and considered to be one of the world’s leading business coaches. Phil is the founder of the world’s largest fitness business mastermind Authority Network, a best selling author and international speaker.
To find out more about Phil, visit his website www.phil-graham.com and subscribe to his KZread Channel at / philgrahamtv
This talk was given at a TEDx event using the TED conference format but independently organized by a local community. Learn more at www.ted.com/tedx
Пікірлер: 23
Incredible take on an old paradigm. We live in an age where consumers are happier to point the blame at others instead of questioning themselves truthfully on how they’ve used a product or service. Too many are quick to blame others instead of questioning their own implementation. Outstanding.
"The customer is always right" is not supposed to be taken literally. I think it just means you don't get anywhere by debating an issue with a customer or trying to prove them wrong.
Bang on the money once again… “You need to tell them what they need to hear, not what they want to hear”.
"Hypnosis of complacency" - love this. This is such a useful perspective. Thank you 🙏
Massive inspiration not only for someone new to the fitness industry, but also seeing someone from Northern Ireland speak on the global stage is something special. Love this Phil.
Fantastic, love this, Phil. Really enjoyed watching this. Think this will help shift the mindset of business owners, esp in Northern Ireland.
Tremendous work as always Phil. Your programs you deliver are outstanding and when you talk, I listen
Fantastic, Phil! Well done.
Fantastic idea and delivery
“Go hard on the problem, not on the market”. This concept has helped me attract more clients and level up my social media content hugely. This talk was very informative. Nice one Phil!
So many insights here...Incredible. Being 'objectively disruptive'....Love this
Very motivating! Lead the market to truth, sheer genius. The solution to a customers problem will usually be outside of their comfort zone and why their same level of thinking will not solve it. Personal boundaries that they have set for themselves in order to feel safe. Through building trust and taking them out of their comfort zone you can show them that the only thing they have to fear is fear itself.
Absolutely brilliant insights! 👏🏻
Brilliant! Love it!!
Very motivating and very insightful. Well done Phil 🔥
Fantastic video and very insightful! Great Phil
Very informative thanks for that great insight
Awesome Phil! Best business mentor 👌
“Objectively disruptive and lead your market to truth!” I love that!
Great work as always Phil
Love this 💪
Yes i agree