Why Does My Wireless Headset Randomly Disconnect? And How Do I Fix It?
Ғылым және технология
You've got a sweet wireless headset but for some reason the audio keeps cutting in and out. And it always seems to happen at the most inopportune time. If you're wondering why this is happening and what to do to fix it this video just may hold the answer to that question. If you've got other USB 3.0 devices connected to your computer along with the dongle to your wireless headset then the information I learned while making this video is something you're going to want to know.
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-- Time Stamps --
0:00 - Intro
0:44 - Short history of my disconnecting problem
2:31 - Testing to find the problem
3:12 - Why does my headset Randomly disconnect?
5:16 - What to do to fix the problem
5:37 - Power output - USB 3.0 vs USB 2.0
6:20 - Conclusion
6:51 - Thanks for Watching! Like, Share, Comment & Subscribe! :)
Link to the Mac Observer Article - www.macobserver.com/tmo/artic...
Link to Intel White Paper - www.intel.com/content/www/us/...
Music in this video -
"Watch Me" by Geographer from the KZread Creator Studio Music Library
"Clover 3" by Vibe Mountain from the KZread Creator Studio Music Library
Пікірлер: 962
who else had to repeat this video because your headpones disconnected ?
@shamis6990
5 жыл бұрын
lmao me
@gh5643
5 жыл бұрын
you damn funny
@amyslifelocsandmakeup8731
5 жыл бұрын
Me too and I still don’t know how to fix it
@amyslifelocsandmakeup8731
5 жыл бұрын
I don’t have a problem with the computer it’s with my phone smh 🤦🏾♀️
@ruksanasarwar6206
4 жыл бұрын
me
This has happened so many times that I'm honestly just ready to go back to wired headphones.
@aeric4304
3 жыл бұрын
RIGHT!!!
@dxjourney7628
2 жыл бұрын
OMG I am ready to throw them in the garbage! and I bought 2!!! Same issues on both - hoping this will help.
@tpeterson9140
2 жыл бұрын
@@dxjourney7628 If both had same issues its the computer not the headset bro. Did you fix it?
@ReiperX
7 ай бұрын
I would have probably swapped back to wired if I hadn't broken so many headsets or USB cables by standing up while wearing the headset still and just snagging it.
when you can't hear because your headset is cutting out
@eniolala4975
3 жыл бұрын
OMGGG THAT HAPPENED TO ME 😂😂😂😂😂😂😂😂
@notgracie6153
3 жыл бұрын
Mine just completely turns off
@marrsbar6271
3 жыл бұрын
@@notgracie6153 Same what headset do you have
Man, you're a lifesaver because this was driving me crazy! I have a wireless razer headset and it happened to be plugged in next to a USB hub that had a drive connected to it. When I moved the hub I immediately noticed that my wireless headset signal range increased dramatically and I didn't have to be so close to my computer for it to work well. Thanks for sharing!
Video starts at 3:24.
@manassikdar1
5 жыл бұрын
Thanks
@Phenom1al_
4 жыл бұрын
This guy is a tool
@angelavid831
4 жыл бұрын
not all heroes wear capes
@Jaa666
4 жыл бұрын
Thank u
@readyplayer5661
4 жыл бұрын
MVP
That was 100% better than just telling me what to do or what was wrong with it. Thank you, I didn't know I wanted to hear all this, but now I know I did. That was very much worth listening to. I've read a few articles, nobody made this connection you drew. Now I know what's wrong with it, and I was going insane trying to figure it out. Thanks again :D thumbs up!
And five years later this video is still helping people. Thanks for the enlightenment on a problem that had been driving me crazy.
6 years later, still very helpful. Thank you!
Had just bought a new headset and already started to regret my purchase because of the annoying drop in sound untill i stumbled upon this video. Thanks alot! Also really appreciate the effort you put in researching and really explaining what the problem is instead of just saying do this to fix it.
Bless your soul. I turned off my headset and listened to this on normal speakers and followed suit. The last half never cut off once.
After 3 years on KZread this video remains helpful. Run into exactly the same issue with USB 3.0 external hard drive and Bluetooth dongle with USB interface. Bluetooth headset connected to the interface suffered from poor bandwidth and dropped connection from time to time for a short but noticeable by ear period. Much appreciation!
I realize this video is over 4-years-old, but I still wanted to THANK YOU for your knowledge and for taking the time to share it with others. I've been dealing with this exact issue for a couple of frustrating months with my new headphones (JBL Tune-660). Your solution worked immediately, although it took me a while to find you. FWIW, you've gained a new subscriber. Much appreciated! 😀 👍
@LudificationX
Жыл бұрын
Likewise, April 2023 and now I learn something new
@EonAzure
6 ай бұрын
Same i litterally just got a brand new PC so im in the phase where im testing everything out to make sure nothing is faultly, I dont have the an external but i do have a SSD and internal HDDs along with 3.0 ports. And literally on my motherboard all ports that ive plugged into i hear the headphones recognize them, but not all ports have sound play through them. And thats when i realized this mans Research to the Research has taught me things. Thanks man
@efimkourenkov6579
5 ай бұрын
F*** me dude, had this issue just now 17.01.2024! reciever (bought a razer blackshark v2 pro really cheap for the office) was plugged in near an USB SSD drive, which has a very short cable, so basically the reciever and USB drive were lying right beside each other) just moved the USB 2.4 GHz reciever to the other side of the notebook (with USB extension cable . but still used the same USB port!) - Problem gone! So 5 Years later still a huge "thank you" for the Video!!!
If your headset is actually screwed like mine, use subtitles so you don't have to continue repeating it.
This was incredibly informative, I appreciate this video.
Thank you for the long and thorough explanation. Solved my issue, and probably a few future issues with my headset.
Helped a lot! I learned what to search and what the issue is with my Razer Nari headset and i saw the SS on the usb ports (which is the 3.0 so FASTER usb ports!) swapped headset with my mouse and so far so good! thank you a ton!
Man this is enlightenig, had no idea. I have to give way more toughts on setting up my PC hardware in this sense from now on.
Your information solved my issue of my 2.5 Mhz Wireless Raser Headset
Thank you man! It was really helpful. I love the way you explain everything! Keep it like that brother!
You my friend, turned around an already shitty happening day for me. Thank you so much, I really appreciate the time you took to explain the details revolving around this issue.
@Maraksot78
5 жыл бұрын
Very happy to hear the video was able to help you out. Thanks so much for watching and leaving a comment. It really does mean a lot to me. Cheers! :)
@chico605
Жыл бұрын
@@Maraksot78 i was having having the same problem, i have one question. Does the headset get more delay in the audio by being in a usb 2.0 port?
i have been having issues with my headset for awhile now and even got them replaced at one point. This fixed my issue. I have tried all kinds of stuff. Thank you for this.
Good video, i really liked the explanation. I've been trying different locations for my dongle, and i've moved it to a front port on my PC, in a 2.0 slot, far away from my external, but i am still getting disconnects. Any thoughts?
Really glad you explained why it happens as much as how to fix it. It always bothers me when I "fix" something, but don't know if it I'm actually fixing it.
Thank you so much! Rearranged my office recently and couldn't for the life of me figure out why my headphones were suddenly giving me all these connection problems. You're a lifesaver!
Happened to me on ps4, when I connect a ssd external USB drive, and the dongle is plugged in for my headset
Great video and I appreciate you sharing the the why. I landed here due to having issues with wireless gamepads disconnecting. I'm a software engineer and was too lazy to really get into directly finding an answer as I was sure someone else should have it scouted and explained, and possibly solved. The problem, as the Intel paper references it, basically suggests that if you have any USB 3.0 devices at all, there's an interference risk - hard drive or not.For me, that's a problem because I probably have 10+ USB devices connected in some way to my PC with 2 hubs (one 7 port), and none of them are external hard drives so...? Honestly knowing this information is great because I can judge what shifting I want to do, or just give up on any wireless device. Or maybe Use some sort of crazy extension to pull those dongles as far away from anything USB 3.0 as possible (which is pretty impossible to do these days). Also, I feel like .5A out of USB 2.0 should be plenty for a tiny wireless receiver (not even a transmitter). I don't think that's why your range cut in half.
So after 3 years this video still helps. thank you man for making this video.
@bucket6988
3 жыл бұрын
This is always gonna help unless USB 3.0 stops immiting frequencies
You are my hero! I was having issues with my Sony Pulse headset on my PS5. Turns out I had the dongle plugged in next to my Western Digital expansion drive. Moving the dongle to the front port completely fixed it.
Great content man! We need to know why things are happening and not just look up a video and do whatever they say to try an fix it! Keep it up!
Thank you !!!! Finally someone has the answer to this black magic.
huge thank you for the explaning why and helping me solve my problem
Thank you so much, I didnt know if it was my headsets problem or the PC's problem, but this video helped out alot
Pure genius. I’ve been battling with this problem for the past 5 weeks, especially since i use my Corsair Void Pro headsets to teach online classes. I will try and update with my results.
@allenjan9086
3 жыл бұрын
dude holy shit same, i thought my computer was breaking or some shit
@allenjan9086
3 жыл бұрын
how r the results
Thank you for this, my headset disconnecting was making me go crazy. :D
@Maraksot78
4 жыл бұрын
you're very welcome. Knowledge is power! :)
@kabardink
3 жыл бұрын
so, how you can fix it?
@nv44
3 жыл бұрын
@@kabardink Well it was some time ago, but if memory serves (can't rewatch the video atm since I'm at work) the video explained that if you have other devices connected to the blue usb ports at the same time as the headset, they might interfere. I have no actual knowledge about this, I just think that's how it was. Why not just watch the video?
My headset is diconnecting while trying to listen to this video, I'm so glad you took the extra time to explain to us why our headset is disconnecting. GOOD JOB GUY.
4 years later, this video just helped me out with my Razer headset. I'd moved my USB receiver to a different location but hadn't even considered the external HDD being a factor. I also experienced the same behavior with a regular usb 3 thumbdrive! So anyway, you have a new subscriber and once again, thank you for helping me!
I have problem in my headset its disconnect in every 15 sec while iam not using my Bluetooth ..in standby
@blackcatstudios5165
5 жыл бұрын
any way you can fix that?? mines the same way
@stevenhernandez4992
4 жыл бұрын
Having the same issue on my 1st PS4 with a external 2tb hard driv
@arthurmorganx9465
4 жыл бұрын
Same. Now the hard drive thing is flashing blue
@rickyiii2211
3 жыл бұрын
@@stevenhernandez4992 was it fixable?
@kabardink
3 жыл бұрын
@@rickyiii2211 no (((
This helped me out today! Thank you SO MUCH! I appreciate the explanation of WHY, not just the 'fix'
thanks for the thorough breakdown on the topic.
Thanks for the video. 5 years later i'm facing the same problem. your video helped me, thank you so much!
So this sounds like the answer I need for intermittent sound loss and mic interference with my HyperX wireless headset. Thanks :-)
@bryce8248
3 жыл бұрын
Did it work? Having the same issue with my HyperX
@daftmule2312
3 жыл бұрын
Moving the dongle further away from the usb3 port my external drive is plugged into had definitely improved things although I still get the occasional dropout - nothing like before though
What if I don’t have any usb plugged in?
@j9nathanaguilar244
3 жыл бұрын
@Russell White how do we fix that
@fuzzygreentiger
3 жыл бұрын
My issue was wireless modem was too close
It's mind boggling how easy it is to fix the problem I was having! Thankyou so much for the fix
I am surprised that the solution to that problem i had for a while is so simple, yet so obvious. Thank's a lot for helping me! Great video!
For anyone still having an issue, because having an external drive may not be the only issue. This can be resolved in Power saving settings under the Additional Setting Tab. Click on that, head to Change Plan Setting and Disable the USB power saving option. USB Selective Suspend Settings - Enable to Disable. This cleared everything up for me and will allow you to use USB 3.0 for External HDD with any USB Wireless device
@laneputas799
Жыл бұрын
this fixed my issue - thanks so much!!
or you could just _tell me how to fix it_
@scrumblebump9613
3 жыл бұрын
Yeah i get explaining it but can you just tell me first.....
Life saver! I was driving crazy with my Logitech G435 headset. Thank you!
You legend. Providing a solution as well as giving the technical explanation with credible sources. Thank you.
OMG Thank you... I bought razer nari ultimate head set and every time i move my head a little it disconnected and reconnected.... Now its gone. I thot it was broken. THANK YOU!!!
@user-dq6rp7wh4r
3 жыл бұрын
the same
@farazmuhammad2709
3 жыл бұрын
@@user-dq6rp7wh4r how it's sound quality? i am considering of buying it..
You've got 8 minutes, inspire me!
Thanks for the Video, it actually solved my problem, had 2 WD external Hds plugged in right next to the Wireless dongle, moved dongle to front USB ports now all is fine.
That was... Super helpful. I wish this was common knowledge.
Wow. This solve my mystery with my new wireless headset disconnect alot on ps4. Thank.
@axarchie
4 жыл бұрын
zicapoo getting ready to try it now
Ideally you would throw “headset disconnect: hard drive interference” in the title to save time for the people who have this problem and no hard drive
@ulyssesdecastro2261
3 жыл бұрын
But i've the same problem headset disconnet when other port usb busy with wathever other device, not only hard drive.
@TheHengeProphet
3 жыл бұрын
@@ulyssesdecastro2261 But as someone who has no USB3 devices connected to interfere with the bluetooth, this video, while fascinating, was a waste of my time.
@daminkon246
2 жыл бұрын
@@TheHengeProphet ok? that just happens when you have a technical problem. part of fixing the problem is, while annoying, searching through videos and forums that solve the same problem with different solutions. you can't just expect that the first thing you find on google will help you, and you can't blame the video for not helping you
had a problem with my wirless headset like this and you helped me. this is very informative. thank you for sharing!
Thank you! I had my receiver next to the USB 3.0, moved it far away to a 2.0 and that fixed the issue. You Rock!
who is watching this with no sound
Problems with computers are great for those with the curious mind, you learn more by fixing it and finding out why it occurred then if there was never any problem in the first place.
@Maraksot78
2 жыл бұрын
I totally agree. :)
That 4 year old video fixed my issue. I realized plugged in a cable next to the receiver, which on the other end had USB MFA token connected. I moved receiver away from it and problem disappeared. Thank you
Dude, thank you so much, this is such a weird and unknown problem that i couldn't find a solution on the forums, on a ticket, or really anywhere. Ty
It’s called a dongel ya dingle
@Maraksot78
6 жыл бұрын
Ha ha. I have a friend that would say something like that to me. Thanks man. :D
@BlurryVisualsz
5 жыл бұрын
W
8 minutes of talking in 1 minute of information
wish i found this video before buying a new headset that still had the same problem moved my headset dongle to the keyboard usb and bingo its working but watched anyway to confirm i wasnt going crazy. thank you for taking the time to educate and putting this video
Great vid, solved the intermittent connection issue I was having with my Razer Blackshark v2 pro wireless headphones!! My problem was that I had two usb hubs connected to the front of my pc with various devices connected to each, once I switched all the devices (including the headphone dongle) to one hub the problem went away KUDOS!!! You sir gained a loyal subscriber today :D
Thank you Jesus!!! Something finally works! lol. I mean, I know you're not Jesus, but it's close enough hehehe. Thank you!
Yes your video did help me and I love that you explain exactly why it wasn't workingand that you went to the length of finding out all the information and I too love to learn and pass on that knowledge. Some people don't like to learn I've noticed in my life and those people will always have an empty cup of knowledge I am now a subscriber.
@Maraksot78
5 жыл бұрын
Awesome. Happy to hear how much you enjoyed the video. I'm glad I was able to share some knowledge with you. Cheers bro! :)
I have a Turtle Beach x700 Headset ( Just bought it ), I noticed when I plugged the transmitter in the rear panel it would cut out / broadband noise. I later noticed it came with a 3ft extension, I connected it, Cable manged it with my other cables. it's now about 3ft away from the other connections. It runs flawlessly! THANK YOU SO MUCH I ALMOST WENT TO A CABLE HEADSET!
Thanks for the help! This problem was actually causing me significant problems since I kind of depend on it for my streams. You're a lifesaver!
@Maraksot78
5 жыл бұрын
awesome man. happy to hear this fixed it for you. :)
Wow, never wouldve thought about moving my wifi antenna. Bravo, hats off to you!
I just fixed my wireless headphone issue thanks to you. Thanks!
This fix still works, and I have moved all my stuff around and so far so good! No cutting out and the "static wind" sound in my corsair headset is also GONE! Thanks man!
I appreciate the video. I was having this issue with the wireless headsets on both my XBOX One and PS4. Both have external hard drives. Is there a specific cable that can be used to help limit the RFI noise?
Thanks for the explain, this seems to have helped so far.
Thanks! I was going nuts trying to figure out why this was happening!
Thought it might be an annoying video at first but after analyzing my setup I figured which USB port my headphones should be in and just like that problem fix , Thanks!
Wow.. Absolutely amazing... I really thought my headset was having problems. That information is really interesting as well. Thanks for the fix and info.
Excellent info my friend. Thank you.
Great and common-sense information . thanks !
I got some razer devices on sale last year: Razer Nari Ultimate & Razer Viper Ultimate. Both operate on the 2.4ghz spectrum. I was confused as to why they worked flawlessly when I first bought the computer but randomly stopped working when I moved my computer to a different room. Turns out MY KEYBOARD has 2 modes. One is usb 2.0 and the other usb 3.0 (Ducky Shine 7) I changed this by pressing Left Alt + Spacebar while plugging in the keyboard and it fixed all my issues! Just for safe measure I also moved all my usb 3.0 devices to the bottom usb ports on my desktop and the wireless dongles to the top ports! Thanks for this video.
Thanks for the useful info here, does this also hold true for wireless headsets that have no dingle, just Bluetooth connection for pc?
Thanks for this video. Been researching this myself and just keep finding the same logitech copy pasta all over the place. Moved the receiver to my front USB port and so far the issues have been resolved.
thanks man. your video is still helping people like me out today
I just came across the video tonight after buying two headsets. First the Stealth 600 Turtle Beach and then returned for refund due to random disconnections. I then got the Corsair HS70 headset and that did the same until I moved it into the USB 2.0 slots instead of the 3.0 slots at the front of the PC. Since then, the dongle for the wireless stopped disconnecting completely. Thank you for this video.
It's a few years later, but my BRAND NEW Razer Kraken 3 Pro headset is plugged into my front/top USB port and I don't have an external drive plugged in. It randomly stops receiving audio and I end up having to turn the headset off and on again to get it back (maybe if I waited long enough it would come back on it's own?). Since I use my headset primarily for video editing, this is a HUGE problem! I have to keep turning the headset off and on again, which also re-sets all of my Razer devices for some reason? Power saving mode it turned off, I've done a complete clean re-install of Synapse and still have this problem! I found this video in a google search for potential solutions, so I may be barking up the wrong tree here, but any advice?
Thank you for this. It wasn't a hard drive for me... but this pointed me in the right direction. I realized that for my particular headset conflicts when the Bluetooth is turned on for my laptop. hope this helps someone out.
Thanks for this new information!
Amazing :) Thanks for every infos ! Very high quality content !
Dude you are a rockstar!!! I am so glad you explained the issue and it def helped me solve it. Thank you.
Damn... moving headset receiver helped and fixed the problem. Also a good approach on explaining why it is not function properly. Thx
This fixed my spotty connection from my new headset and I actually get much clearer overall audio now. Great video man, thanks!
My PS4 keeps asking what headset is being used every few minutes and sometimes it’ll go onto the screen and it’ll just be blue for 1 second or 2 and then it’ll go back to my game. It’s starting to get annoying because those few seconds could mess up what I was doing in a game. Fix?
Thanks for the info. Yes I learn today. 😃
I was having this problem with the headsets Wi-Fi connector and Bluetooth connection. So I sent the headset back to Amazon and got a new one. Same thing. Decided todo research and found your video. Watching your video made me curious and I found out Bluetooth is 2.45Ghz. Problem SOLVED! Awesome research and explanation tyvm.
Keep sharing information my man that’s the way 👍👍
you are a godsent I recently got a new PC case and broke the front USB connector on the motherboard (I used to have my headset transmitter connected to that) and that was when the problem started. turns out my transmitter was connected directly next to my USB 3.0 hard drive. I somehow managed to get one front USB working even though I broke 2 or 3 pins on the motherboard but thats where I have my transmitter now and it works perfectly fine! Thank you for the in-depth explanation.
Thank you, because this issue has been driving me insane over the past week.
Thank you, thank God. I already thought it was defective. You're the best man.!!!!
Thanks maraksot78. This was very useful. The issue I am currently facing however is that my USB Bluetooth adapter is constantly flashing and it is very distracting. Is there a setting to turn off the flashing light or do I need to buy another one from a different brand?
Absolutely phenomenal and extremely explanation. 10/10
Great video! People can fast forward if they don’t want to learn! It’s awesome You are taking the time to explain it! Thanks 🤘🏻🤙🏻