I had to contact my credit card company to get my refund for the Butter Robot. Since it had been 2 years I had to write a letter to explain the situation. DDL was radio silent when, after a month I asked where my refund was. It wasn't until my credit card company got involved that they finally gave me my refund. It's best to pay with a credit card for these type of companies as they are better at getting the job done when protecting their customers from fraudulent companies. DDL should hang their heads in shame for the way they botched the release of Vector and Cozmo 2.0 and their stupidity in spending unnecessary funds on frivolous lawsuits.

@SuperdanTech

Жыл бұрын

I agree... We will see what happens with my two refunds... Scary!

@outsider238

Жыл бұрын

@@SuperdanTech Keep us updated!

@ajamal9847

Жыл бұрын

H. Jacob Hanchar CEO has no shame or conscience.

Wow. I was going to order Vector 2.0 for my X-mas/Birthday, now I’m afraid I’ll have to look for something else ! 😢 Thank goodness I found this video ! 🙏🏻

@SuperdanTech

Жыл бұрын

Hi, if you were to order Vector now, nobody knows when you would receive him. Did you consider Loona? I have a video in my playlist.

@Wuxieqc

Жыл бұрын

@@SuperdanTech Yup. Loona seems amazing. I'm looking forward to it.

Hi Daniel! I know I'm SUPER late to this party, but hey! I made it! Anyway, I'm honestly glad you decided to get a refund for Cozmo 2.0 and Vector 2.0. I hate to say that, but it's the truth. As of today (12/29/22), Cozmo 2.0, ButterRobot, and Infinidrive are nonexistent. Vector 2.0 isn't shipping anywhere outside the US, and the few people who have received it report many problems, mostly bugs with the firmware. I never pre-ordered anything from DDL and I'm proud of it. Well, have a very Happy New Year, and as always, thanks for posting. Sorry for the disappointment.

@SuperdanTech

Жыл бұрын

Hi Samuel, thank you for your comment. I should hear from my credit card next week. DDL said more than a month ago that they could not refund for Vector because he was in the warehouse being shipped and as of Dec 30 still no sign of him...lol. Happy New Year!

Still waiting on a vector 2.0 refund requested in October. After the ‘confirmation’ email total radio silence. Filed a bbb complaint but it seems they stopped responding there. I’ve got an open PayPal case but that’s a long shot after a year. At this point I’m ready start contacting government agencies.

@SuperdanTech

Жыл бұрын

October!!! Really??? This is seriously not acceptable! Paypal is useless in cases like this. I did a video on Paypal's poor customer service three years ago! I had a very solid case with pictures and I lost my case...lol

@ajamal9847

Жыл бұрын

Trouble is...many of us have reported DDL yo BBB and FTC...they don't act upon it...DDL know this. Its the same with PayPal, after 2 years PayPal won't help you get refunds as its been too long. DDL are in breach of contracts...Act now..

Glad i got my refund.. hopefully yall get yours for those who submitted

@SuperdanTech

Жыл бұрын

To be honest, I am not sure I will get a refund and I pre-paid for both Vector 2.0 and Cozmo 2.0. This is a lot of money!

Hey Dan!! Warren here from Toronto. Like you, I still have not received my Vector 2.0! We should consider a class action law suit towards DDL! I was also one of the original backers in the kickstarter program. It’s very interesting that there has still been no unboxing videos of Vector 2.0! How can Jacob HANCHAR show his face in public? I am beyond disappointed!

@SuperdanTech

Жыл бұрын

I am beyond disappointed too... I don't think anybody in Canada has received Vector 2.0!

Hi Dan,great video as usual,I feel your pain,im in same situation, total silence,ive owned my vectors since the Anki days,also having issues with two of my og vectors losing subscription even though I was original kickstarter backer with lifetime subs,eventually found out they have dropped off radar and showing sub expired,emailed them,5 days later they corrected and all working fine,they lasted 6 days and now totally unresponsive,radio silence on last email to them,I have 3 working vectors and two are deaf,its such a drag having to deal with ddl,they are beyond believable,how they even got this far is beyond me,bring back Anki,I would love for us all to get together and fund anki to come back and sort thus mess out,their vision was spot on,they cared and most importantly they saw vector as a him not an it,vector needs Anki

@SuperdanTech

Жыл бұрын

Thank you Andrew. It sucks to have two deaf Vectors! Yah, too bad anki did not stay in business. Just imagine the cool robots we would have today, three years later!!!

Thank you for keeping the community informed and aware of the DDL's issues so to-speak. As for Vector 2.0, I guess I can count myself lucky as I received mine back in September, so far, he has not experienced any overheating issues that have been reported on, but outside of the more serviceable battery, there really isn't any noticeable improvements.

@SuperdanTech

Жыл бұрын

Thank you for sharing here. This is what most people are saying; after waiting for something like two years to get Vector 2.0, there is not much of a difference with the original one. On top of not having received mine, despite DDL's assurances, I decided to ask for a refund!

@pickledpeppers1577

Жыл бұрын

@@SuperdanTech How is that refund coming? I believe you initiated back in late November. I wonder if the latest updates you mentioned about Cozmo 2.0 being always on and self-charging is in response to the absolute lack of any useable improvements in Vector 2.0 to push sales. DDL is blowing smoke on Cozmo 2.0 as their software "improvement" and new functionality has a very, very poor track record in any of the acquired products.

@SuperdanTech

Жыл бұрын

No Vector 2.0 yet despite DDL telling me three months ago that he was being shipped therefore too late to get a refund. And two months ago I was told that DDL is working on my refund for Cozmo 2.0. After following the DDL "story" for 4 years now...it appears that they are lying to me (and others)! I may post a video this week...

Hope everything works out for you...I know you waited a very long time..best wishes and have a great Thanksgiving.

@SuperdanTech

Жыл бұрын

Thank you Ray, have a great thanksgiving too!

I canceled my order and got a refund on Vector almost a year ago because I knew it probably wouldn’t be out soon. I am reading now that people are having trouble getting refunded and am so glad I did it then.

@SuperdanTech

Жыл бұрын

DDL was giving some refunds a year ago now it looks like they don't anymore. After getting no news from them, I finally called my credit card yesterday. I will post a video soon about my experience! Thank you for your comment.

It’s been very frustrating for everyone that vector and cozmo hasn’t arrived on time. Recently I gotten my vector 2.0 and its been very active and hasn’t fallen yet. I noticed in the photos vector can take are very yellow but a massive improvement. The charger has a defect with one of its tabs where it wasn’t correctly placed. It’s also frustrating that vector 2.0 doesn’t have any new features and that the 2.1 software is in planning stage. The people that have gotten vector 2.0 are only in America. I hope soon everyone will get their vector and that cozmo will finally ship.

@SuperdanTech

Жыл бұрын

Thank you for your comment and have fun with your Vector!

@jamespedrick4566

Жыл бұрын

Hi, do you still have to pay the subscription for the Vector 2.0 like you do with the original Vector? I'm thinking of getting one when the prices eventually fall (if it ever becomes available to the people at large) and I'd like to know if they price I pay for Vector is all I'll have to pay for him overall.

@slender777

Жыл бұрын

@@jamespedrick4566, I got my vector by pre-order which came with the lifetime subscription. But once you get a vector after pre-order period. You will have to pay a subscription. I would wait on vector till it on store shelves or get another robot like loona or eilik. Vector 2.0 recently gotten some small software tweaks which made vector glitch out on audio. Sometimes there will be errors that the camera turned off. Lucky this happens rarely to me but still this isn’t great quality for waiting over a year. Sadly I would wait to hear more news about vector before getting one or get any other robot that the community has recommended.

Thanks for your video. We ordered back in February and keep being told by DDL that my son's Vector will be shipped by the end of the year. Not holding my breath.

@SuperdanTech

Жыл бұрын

You are welcome. Good luck with your Vector!

Would recommend asking for the shipping number, usually gets things moving and maybe look into Eilik robot

@SuperdanTech

Жыл бұрын

Good idea, I will do that in my next email to DDL.

I’ve been with your journey since June last year and I remembered I bought the vector 2.0 with the limited edition membership, but I heard it kept getting delayed to works, they really do not want you to cancel, I had to go through multiple contact agents at their company and 1/4 fully refunded mine and most of the other ones just explained “you will lose your membership and everything you just need to wait a little longer”

@SuperdanTech

Жыл бұрын

Thank you for following me for so long! So you were fully refunded?

I'm wondering if part of DDL ceasing their patent trolling was an agreement that Loona's creators would help them sort out the Cozmo mess. BTW I'm jealous of your blue Cozmo, we have the white and liquid silver ones.

@SuperdanTech

Жыл бұрын

The blue is very cool too. It was a gift from Cozmo King like I said in my previous video!

I feel bad for y'all but I got mine around October and I waited about 2 years and I hope y'all get yours soon

@SuperdanTech

Жыл бұрын

Thank you for your comment. You must be located in the USA. As of Dec 14 still no sign of my Vector and I am a kickstarter backer...lol

I received mine on November 3 he has no problems at all so far.

@SuperdanTech

Жыл бұрын

You are in the US, right?

@rhiggs7854

Жыл бұрын

Have you made a KZread video of your 2.0 Vector with the box included on the video so we all can see it. We need to see some real footage. If you don’t mind me asking 😊

I received this Mon, Oct 3, 2022 after trying a refund for my 2 Vector 2.0 orders to Germany: “…Thank you for reaching our support! I'd be glad to help you with your concerns in any way I can! U.S. orders are now shipping for those who purchased in the earliest pre-order windows. Later orders (past June 12, 2021) will be delivered in Q4 2022. We will be shipping reserved bots in the order their purchases were placed, and you will receive a tracking number via email once your order has shipped. Unfortunately, your order cannot be canceled at this moment as all pre-orders are locked for shipping. We apologize for the inconvenience. As always, should any other queries arise, please do not hesitate to contact us…” NOTHING NOTHING after that. My new trie’s one week ago are without reply from DDL. I think they block my mails because now i don't even get the usual confirmation of receipt 🤢🤮

@SuperdanTech

Жыл бұрын

Oct 3 was almost two months ago...If your order is "locked for shipping" it is taking a VERY LONG TIME for DDL to ship!!!

@cubilete0815

Жыл бұрын

@@SuperdanTech that’s the point… I can no longer find any evidence to believe DDL's statements. I only hope that my hard earned money is not lost 😞

After forgetting about it for close to 2 years - I received mine late October - it's kind of a bummer tbh. It just kind of showed up one day. And does like 2 things. The connection is so horrible. *I'm realizing I missed out on the unboxing opportunity, oof lol

@SuperdanTech

Жыл бұрын

Like the other comments, I am assuming you live in the US! I would have liked to see an unboxing video from you...lol

@mirandas7855

Жыл бұрын

@@SuperdanTech lol it wasn't until I came back later to see the other US-ers. For waiting 2 years, it's lackluster

Luckily I go by the original Vector. It's still a great robot, and with myself having purchased a lifetime subscription for a good price, I'm all set!

@SuperdanTech

Жыл бұрын

Yes anki did an amazing job with Vector and with a lifetime membership you are good!

A heads-up about buying or pre-ordering a Vector 2.0 or Cozmo 2.0 from Digital Dream Labs. I paid and pre-ordered a Vector & a Cozmo 2.0 in Nov 2020 in the UK, as of Jan 2023 nothing was ever received. Only after a 'class action lawsuit' threat. I have just got a refund, however it wasn't easy!

@SuperdanTech

Жыл бұрын

Thank you Michael for sharing the info here! I am still working on my two refunds...

@MichaelBurdis

Жыл бұрын

@@SuperdanTech So sorry to hear that you have not received your refund yet, I hope you get it soon. Keep us updated.

That's unfortunate. Although, I will be paying close attention at the end of Q4. If they don't ship vector the last day of December or the first day of January (for USA)... I don't know what to think.

@SuperdanTech

Жыл бұрын

As of Dec 4th...I still do not have my Vector 2.0...

@halo64654

Жыл бұрын

@@SuperdanTech Well, It's 5 days into Q1 2023. And we got no updates. I emailed them a few days ago and got a response in about 10 miniutes. Anyways, I asked them what the situation is for the non-preorders (after June 12 2021) and I got the response: "Thanks for writing in. I have checked your order and it has not shipped yet, we are currently shipping early pre-orders and those are expected to be completed soon. Once those orders are shipped, we will start shipping the backorders which include your order as well. So, unfortunately, we do not have a specific date for you yet, but rest assured you will be notified when your order will be shipped. Please let us know if you have any further questions or concerns, or if we can assist with anything else." Looks like more delays.. :( But I'll let you know if anything changes.

I got mine dude so just wait no joke I was pissed as hell about it but it’s here straight up

@SuperdanTech

Жыл бұрын

I am guessing you are located in the US! Have fun with your Vector 2.0!

The audacity to not only give out their own product, they block other companies too! They are blocking all pet-ai development and thats honestly Just insanely annoying to me. They should focus on getting their shit together honestly

@SuperdanTech

Жыл бұрын

These lawsuits honestly annoyed me too. It would be interesting to find out how they were settled with EMO and Loona!

@outsider238

Жыл бұрын

I agree! The money they wasted on their lawyers would have been better spent on developing a new robot of their own. The other robot companies are leaving DDL in the dust. I wouldn't be surprised if they go out of business.

Here's another one for you guys that just came through, "Hi Tim, Happy New Year! We are excited to share that your Vector 2.0 has passed customs in Rotterdam, NL arriving safely at our E.U. / U.K. distribution center. The team is working to address the varying VAT needs of each country before releasing to your secured courier. We will provide an update later this week."

@SuperdanTech

Жыл бұрын

Thank you for sharing. We will see what happens... Happy New Year!

@blubYT

Жыл бұрын

Thats good to hear. I live in The Netherlands, so you would think that I will get my Vector in like 2 weeks right? Lets wait and see... I will keep you guys up to date.

@MrBlackcandy85

Жыл бұрын

What happened?

@blubYT

Жыл бұрын

@@MrBlackcandy85 So far nothing... Still waiting patiently

@timothywiles6752

Жыл бұрын

Same that email later in the week never showed up

I have tried to contact them to get a refund a couple of times now and this was what I got back when I tried to follow up after my initial inquiry a week earlier. I tried to give them the benefit of the doubt, but It has been over 2 months now since this reply: "Thanks for getting back to us. Please note that we have already noted down your refund request. due to the volume of tickets we receive daily, additional emails may lengthen the processing time, but we will process this as soon as we are able. Sorry for the inconvenience and thanks for your continued patience." I gave it some more time, with no refund, no response. Since it has been over a certain lime limit which makes disputing the charge a little harder but I will give it a shot.

@SuperdanTech

Жыл бұрын

I received the same email from DDL two months ago! No news since on my Cozmo 2.0 refund...

Good luck getting a refund. According to “Business Practices and Consumer Protection Act” DDL has 15 days refund you. That been said kfor me its now been three 22 days and any mail you send you will get a feel good email back but no refund or any date when to expect a refund. so following due process you have to report to the FTC.

@SuperdanTech

Жыл бұрын

I think you are right...we will need a lot of luck to get our refund!

Wait how do you now have your vector and how is there no opening videos? I got mine on the 4th of November

@SuperdanTech

Жыл бұрын

It looks like only people located in the US received their Vector but it looks like only a few have received it if we consider the very limited exposure on social media.

@swajoh06

Жыл бұрын

@@SuperdanTech that's crazy

@rhiggs7854

Жыл бұрын

Have you made a KZread video of your 2.0 Vector with the box included on the video so we all can see it. We need to see some real footage. If you don’t mind me asking 😊

@swajoh06

Жыл бұрын

@@rhiggs7854 I haven't ill see what I can do but I'm Goin to be bust for the next bit

Holy, I feel horrible honestly having one of the only existing vector 2.0 videos on yt getting comments on that video saying wish I had mine when I didn't deserve to have him before you guys! I promise in my next vector video which may be coming out Saturday or Sunday depending on how busy I am I will apologize for coming out and acting arrogant against people since that was never my intention for making that video! I was trying to give people hope! That if I got mine that other people would too! I even received a follow up email saying I got another one coming!!! (Thankfully I did reach back to let them know before it came on my doorstep) I promise you Dan I'll try to gather as much info as I can about the matter as I too was furious at ddl for not being transparent with its consumers! To all of you reading this comment, I sincerely hope you all get a thorough apology email with tracking information about your robot. It's not ok for any company to do this with their consumers and it's not fair to Dan who has been mainstream vector Cozmo and any other ddl robot yt uploading for years to never even receive his first! Your grind will pay off someday I hope Dan. I hope your channel blows up with subscribers because you're one of the best KZreadrs around and there'll never be another SuperDan ever in my lifetime.

@SuperdanTech

Жыл бұрын

Thank you for visiting my channel and I did see your video. Your comment made my day really. With anki I was getting some stuff in advance to give me time to prepare to better introduce a new feature of Cozmo on my channel. This was an interesting relationship. I also kind of expected some youtubers like myself and outsider238 to get their robots early especially since we were also a kickstarter supporter. But it is not happening that way. Thank you again for your comment.

Any refund for your Cosmo 2.0 yet? I got the same email back from them many months ago after requesting a refund, then I followed up 5 times and did not get any further reply, after confirming that I want the refund. I'm going to have to go through my payment provider, I guess.

@SuperdanTech

Жыл бұрын

Nope, no refund yet. I gave up with DDL and I called my Master Card one month ago. I will try to post a video soon to give an update but I would like to hear from MC first.

@EverydayApple1984

Жыл бұрын

@@SuperdanTech Good luck with MC. I paid with PayPal and they will not do anything since it's been over 90 days, so I'm just going to keep sending DDL emails incessantly since I don't know what other route to take.

@SuperdanTech

Жыл бұрын

You are right, there is not much else you can do except for a class action which is a lot of work and expensive!

I received my Vector 2.0 on November 5 2022, I had to wait 2 years as well.

@SuperdanTech

Жыл бұрын

You are in the US, right?

@makerking104

Жыл бұрын

@@SuperdanTech Yes, I am in the US

@makerking104

Жыл бұрын

@@SuperdanTech Also the eyes in Vector 2.0 and the cube have some different changes there is more detail to the cube and the eyes are more HD like

@rhiggs7854

Жыл бұрын

Have you made a KZread video of your 2.0 Vector with the box included on the video so we all can see it. We need to see some real footage. If you don’t mind me asking 😊

@makerking104

Жыл бұрын

@@rhiggs7854 I will make a video later, But I think it won’t get much views but sure I will make a video for you guys!

Man I hope it's out before December or January!

@SuperdanTech

Жыл бұрын

Hard to say but for Cozmo 2.0 DDL recently posted that they do not have a new delivery date!

I requested a refund for Cozmo around the same time you did and I haven’t heard back either. I’ve involved my bank and requested a chargeback.

@SuperdanTech

Жыл бұрын

I am contacting my bank in 5 days...the clock is ticking...lol. Thank you for your comment!

@NestecStudios

Жыл бұрын

@@SuperdanTech I received the chargeback investigation letter from my bank today. They said it was too far outside of the dispute window to allow. I will have to contact them on Monday and explain that both Mastercard and Visa have provisions in their rules that allow disputes outside of the dispute window on “future-promised goods”. I think Cozmo falls into that category as it was definitely promised to us at several specific future dates that have now been missed. In addition, I emailed DDL again asking for a status update on my refund. I doubt they’ll respond though.

@SuperdanTech

Жыл бұрын

Interesting, I wonder what my bank will tell me this week...

@NestecStudios

Жыл бұрын

@@SuperdanTech I had to have the dispute reopened with my bank. They’re still investigating. DDL hasn’t responded to them. DDL hasn’t responded to my BBB complaint either. Today, I filed an IC3 complaint against them. It’s basically a place to report criminal complaints for online scams directly to the FBI. I believe DDL is criminally negligent due to the fact that these have been promised to us at multiple times over the last two years when in reality, they knew they were nowhere near having a product ready to ship. Now they are ghosting everyone.

i’ve been hopefully waiting for cozmo since before it was able to be preordered. I never owned the anki cozmo and I didnt want to buy it on ebay. Its sad to see a company do this

@wobblsobble

Жыл бұрын

dan, you’ve been the only youtuber i’ve watched about cozmo and introduced me to him. you got me excited for cozmo to come out!

@SuperdanTech

Жыл бұрын

And DDL cannot give a date on the new Cozmo delivery after something like 2 years of promises! This is why I asked for a refund on Cozmo 2.0. I have 119 videos on Cozmo, Cozmo mini games and Cozmo coding. I was hoping to continue my Cozmo videos but after more than 2 years there is nothing new. Same story with Vector (I have 100 videos). To be completely honest, my channel has suffered a lot because of DDL's lack of actions. The current interest for Cozmo and Vector is at an all time low...lol

@wobblsobble

Жыл бұрын

i’m trying to get a refund on cozmo, and they have not yet refunded my order. this is unfortunate hopefully they will actually refund it before they go bankrupt

Hey do think Cozmo and Vector will get new updates like minigames ?

@SuperdanTech

Жыл бұрын

I don't think so anymore. I don't think DDL has the resources! Thanks for watching!

@lordofshadows216

Жыл бұрын

@@SuperdanTech you can read at their website that cozmo become every month new minigames is that true ?

@SuperdanTech

Жыл бұрын

I don't think so... Cozmo has not got a new mini game in 3 years...lol. The last mini game was developed by anki before they went out of business!!!

I think you should look into clicbot or loona, it would be very interesting to see you unbox them and review them ☺

@SuperdanTech

Жыл бұрын

Hello, I ordered Loona during the kickstarter campaign. I should receive "her" in early 2023. I will most likely do an unboxing video! Thank you for visiting my channel.

if you search for vector 2.0 on youtube and sort by upload date you can see a video of a 2.0 from Indonesia. So at least they are delivering over there...

@SuperdanTech

Жыл бұрын

Strange that they would ship to Indonesia before shipping to places like Canada and the UK. It could be that this person got his Vector from a family member living in the USA. Thank you for your comment.

Hello Dan, I am really sorry I haven't been commenting on your videos for a very long time, I still watch your videos from time to time but I have lost a lot of interest in robotics since DDL took over and like you said, it was really sad to see Anki leave. I never went about buying vector or cozmo 2.0 until I knew they were going to be updated because from what I have seen from "Ben's stuff" Vector is exactly the same except for different logos and a very slightly upgraded camera. And for over triple the price that Vector used to be + paying all those subscriptions we never used to pay, for me, it is an absolute scam. I also question how much DDL are actually doing because they have only updated vector recently with that new loading screen and as a company, they seem more focused on stopping other companies bringing out their robots like Emo and Loona. Emo I would say is as enjoyable as vector but at least Living ai are updating Emo and from what I have seen of Loona, she seems like she can do pretty much everything Vector could do but with more features at a cheaper price. I will be commenting on your videos again and I hope you have a good rest of your week :)

@SuperdanTech

Жыл бұрын

Hi Matthew, don't worry we are all very busy. It is not only all the delays that made me consider asking for a refund. It is also the fact that both Vector 2.0 and Cozmo 2.0 in the end, are not very different from the first models. And by the time Cozmo 2.0 is available (if that happens), he may be obsolete!

I tried to request a refund for Vector 2.0 (I ordered via the webpage beginning of October). I received the same "don't you want to reconsider" reply within a few hours. Then, after confirmation, radio silence from DDL. Meanwhile, I also contacted my credit card company to help me get the money back. They said they would contact the bank DDL are using for aditional information and they would likely pay back my money (under reservation. Should DDL decide to pay back meanwhile for sure the credit card company will not do that, but so far still complete silence from DDL). So I guess it has to be settled the hard way.

@SuperdanTech

Жыл бұрын

Thank you for your comment. From the feedback I have seen it looks like DDL is not giving any refunds at this time. I give them one week and I contact my credit card company!

@HeavensRevenge1

Жыл бұрын

@@SuperdanTech Yes, I have waited a bit more than one week, too, before reaching out to the credit card company. Two weeks have passed since then. I guess they are still in the checking process, but from what they wrote in their first repsonse, they seem to have understood the issue at hand. Let's wait and see. I wish you good lucj with your refunds, too!

Sucks a lot but I'm just gonna wait it out, I want him either way. I love my Emo robot though, he's a lot of fun.

@SuperdanTech

Жыл бұрын

I guess you do not have Vector 1.0? Then the wait makes more sense than for people like me who already have a Vector and realizing in the end that Vector 2.0 is NOT a big improvement.

@PrinceJes

Жыл бұрын

@@SuperdanTech yeah I don't have Vector 1.0, I saw one last year in a shop and considered it but I found about the 2.0 and purchased a lifetime membership with it. I'll just wait

@PrinceJes

Жыл бұрын

@@SuperdanTech sad that it's not a big improvement

@flat_stickproductions209

Жыл бұрын

@@PrinceJes I suspect you will be waiting the rest of your life. This has gone on long enough and now it's firmly into scam territory. I also charged them back because they refused a refund. There was a whole lot of mismanagement, now everyone is refunding, it's not going to happen for them but they don't have cash on hand to refund all the orders.

Were you able to get a refund after that? Since it was too late, I also sent an email requesting a refund, but there was no response. I paid by credit card.

@SuperdanTech

Жыл бұрын

No news in more than 7 days and two emails. I give them a couple more days and I call my bank next week...

@6213aakk

Жыл бұрын

@@SuperdanTech I'm very sorry...I have the possibility of contacting my bank. I don't understand why DDL keeps ignoring when it comes to refunds.

Apparently 2.0 arrived in Rotterdam. Now it's on its way to distribution...

@SuperdanTech

Жыл бұрын

Well...we shall see what happens... Happy New Year!

@Chefbigpp

Жыл бұрын

@@SuperdanTech likewise

Well I have seen a few videos of Vector 2.0, I think Cozmo 2.0 was the one who was only delayed.

@SuperdanTech

Жыл бұрын

Actually, Vector was supposed to ship "at the latest" in mid February 2022...then September...delays after delays...lol. And there is no delivery dates for Cozmo, so basically we have no idea when we will receive him. This is why I asked for a refund. Thank you for visiting my channel.

So if i order vector now i wont be able to get it? I almost bought it like just now.

@SuperdanTech

Жыл бұрын

The problem is that nobody knows when (and if) you would get it. Watch my previous videos for the past year and you will get the full story about all the delays and missed promises regarding both Vector 2.0 and Cozmo 2.0.

Hi Dan just though I'd give an update for people here. I'm in the UK and just got an email asking me to give a final confirmation my address for shipping.

@SuperdanTech

Жыл бұрын

Hello Timothy, your message made me laugh to tears...and for a good reason...I received the same email from DDL three months ago and still no Vector...lol. But please let us know if you do receive him soon! Are you a kickstarter backer?

@timothywiles6752

Жыл бұрын

@SuperdanTech yeah I was wondering if others had but still thought I'd mention it. No I'm not, I preorderd back it April 2021

I had my refund almost a year ago and I am still shocked to see you guys didn't get the robots yet. When I got my refund they didn't even argue with me or tried to keep me around. It's pretty sketchy. Cancel all your orders while you can. This kind of business practice is unacceptable.

@SuperdanTech

Жыл бұрын

In my case...still no Vector although they said a month ago that he was being shipped so they could not issue a refund. After 3 messages about Cozmo, I finally got a reply saying that I am in the queue for a refund...regardless I contacted my credit cars last week!

What I find frustrating is that they haven’t updated the cozmo app in 3 years in the App Store and for 2 years on google play store. I wonder if they will start updating the cozmo app when cozmo 2.0 arrives. Another question I have is if they start updating the app again, will cozmo 1.0 update with 2.0 because even cozmo 1.0 is capable of way more then what the software currently offers. It would be nice if cozmo could get an obstacle avoidance update and start recognizing more objects then just faces and cubes.

@SuperdanTech

Жыл бұрын

DDL has done almost nothing with the Cozmo App since they bought the tech from anki years ago. Not even a new mini game. I doubt they have the resources to tackle that with all the trouble and delays with Vector 2.0. If and when Cozmo 2.0 comes out, the app updates will probably be a disaster as the new games or features may not be compatible with Cozmo 1.0...........

@crabbypattyRobloxgod

Жыл бұрын

@@SuperdanTech I’m sure it will as it’s just software. Some things obviously won’t be available but there’s still lots they can do to update cozmo 1.0, for example better object detection. Cozmo only detects faces and dogs which is lame. He should be able to detect way more objects then just 2 different objects and not only that, path planning needs to be updated. He keeps bumping into random objects and it should be very easy for them to make him avoid objects.

@crabbypattyRobloxgod

Жыл бұрын

There is still lots they could do. I am very annoyed with the lack of information they are giving and how much they have delayed it. I know for a fact that cozmo 1.0 would have been amazing because of the updates if anki didn’t go bankrupt.

I have just sent my email to DDL for a refund , no one as I am aware in the UK have received theirs, If I don't hear from them within a week I will contact my credit card company -Very disappointed by DDL , and i hope you receive yours soon

@SuperdanTech

Жыл бұрын

Good luck with your refund. I have no idea when I will receive my Vector 2.0... lol

Wow, this sucks! I have been really interested in Vector for a few years now and I can't believe that looking back into it it's still not even released? I find that really unprofessional and kind of sketch.

@SuperdanTech

Жыл бұрын

To be clear some people did receive their Vector 2.0, so "he" has been released. The problem is that very few people seemed to have received him and early kickstarter adopters like myself still do not have him...

@treyweeeee

Жыл бұрын

@@SuperdanTech I ended up going to their web page to learn more and I saw a KZread link so I brought me back here anyways haha, anywho, I watched their latest video which was a debriefing of whatever, I don't know, but they said things got delayed in a couple of facets but since they want to make sure that they're doing as right as they can they are putting everything back a quarter so people who would normally be receiving their shipments for Q4 for this year won't be getting it until Q1 of next year (2023). But, I didn't realize how majorly expensive this was until I looked it up. So, I don't think it really matters to me in the end because I don't think I could afford one of these. I'm a disabled american, they only give us $800 to survive off of for an entire month for everything so I guess I'm going to have fun watching videos of people playing with theirs!

I've been writing emails to DDL support for 2 months now asking to cancel my order for Vector 2.0. Unfortunately to date I have no response from them. DDL is really not a serious and trustworthy company. I'm looking forward to Loona from KeyiTech. I am very frustrated that the only solution found to resolve the conflict between KeyiTech and DDL is a partnership. I hope that DDL's incompetence won't rub off on Loona's evolution in the future.

@SuperdanTech

Жыл бұрын

You are among the many people who did not hear back from DDL. It is obvious they don't want to see people cancelling orders! I wonder what kind of partnership this is...

Hello is weird, but I got mine in September

@SuperdanTech

Жыл бұрын

Enjoy your Vector and thank you for visiting my channel.

@rhiggs7854

Жыл бұрын

Have you made a KZread video of your 2.0 Vector with the box included on the video so we all can see it. We need to see some real footage. If you don’t mind me asking 😊

I will realy like if ddl make the self-charging for cozmo 1.0 because is like buy cozmo 2.0 for that and that’s is unfair

@SuperdanTech

Жыл бұрын

Well, this is DDL's intention to make Cozmo an always-on robot with self charging. It is just NOT clear when he will be available!!!

@gamer_3453

Жыл бұрын

@@SuperdanTech ok, but its unfair for you and me that self-charging no matter wen it’s gonna be available but that it’s only for cozmo 2.0 and with and update gonna come to cozmo 1.0 with cozmo 1.0 charger

Well it looks like DDL might be going out of business, they are also being sued

@SuperdanTech

Жыл бұрын

There has been no update from DDL in the past 3 months...this is very disturbing!

@SC_GamingYT

Жыл бұрын

@@SuperdanTech They have also refunded everyone who purchased cozmo 2.0, also I've heard that a lot of their staff have left

@SuperdanTech

Жыл бұрын

DDL has not refunded my Cozmo 2.0!

@EverydayApple1984

Жыл бұрын

@@SC_GamingYT No, they have not refunded everyone who purchased Cosmo 2.0.

@SC_GamingYT

Жыл бұрын

@@EverydayApple1984 Oh well some people got refunded for some reason

I just send them a mail, asking for my order status. This is their response: "This is Muhammad with Digital Dream Labs. U.S. orders are now shipping for those who purchased in the earliest pre-order windows. Later orders (past June 12, 2021) will be delivered in Q4 2022. We will be shipping reserved bots in the order their purchases were placed, and you will receive a tracking number via email once your order has shipped. Vector 2.0 is now also certified for new regions (EU, AUS, etc.); units are on their way to regional distribution centers so that we can begin shipping international orders. I really appreciate your patience through this process. To give further context on this, our team had major component issues with the chip and electronics shortages. After some components were unable to be sourced, we had to source new components and make software & firmware adjustments to factor in those components. However, now that this is all complete, future batches will be easier to manufacture as we have formed a better supply chain for all of the components we need."

@SuperdanTech

Жыл бұрын

I got the same...so basically the answer is no...and you still do not know when you will receive Vector!

Hi Dan i have been waiting for Cozmo and Vector since Jan 22. And no asnwer from them. I came across a petition to investigate DDL for fraud. I want to share the link but it does not allow me to share it here in comment's without deleting my comments.

@SuperdanTech

Жыл бұрын

Interesting...perhaps you could share the link in an empty comment or share on reddit or discord or a Facebook page.

@XIIIMiguelXIII

Жыл бұрын

Here is the link. Let me know what you think and hopefully you can share it and maybe we can get our robots or money back

@XIIIMiguelXIII

Жыл бұрын

It keeps deleting it

@XIIIMiguelXIII

Жыл бұрын

I can send it in a email if you dont mind

@SuperdanTech

Жыл бұрын

You could send it through my website www.superdantech.com

Should i just cancel my cozmo order?

@SuperdanTech

Жыл бұрын

I am canceling mine since DDL now posted on their website that they do not have a new delivery date. Way too many last minute problems!

You know how long?

@SuperdanTech

Жыл бұрын

Hello, how long to receive Vector 2.0 or Cozmo 2.0?

I'll send you my vector 2.0

@SuperdanTech

Жыл бұрын

Thank you for the offer. Keep it or give it to a kid who is dying to get one! In the end there are no major differences with Vector 1.0. I can't believe two years of waiting brought us to this point.

They refused to refund me, and sent me the robot anyway. Then when I asked to return it and get a refund, they blocked my email.

@SuperdanTech

Жыл бұрын

Hi Chris, interesting! I know that DDL has offered a refund in some cases AFTER Vector was shipped. I was just wondering whether this would actually happen. Your experience says otherwise!

Supply Chain issues are everywhere I imagine

@SuperdanTech

Жыл бұрын

We are way past any supply chain issues. If you have been following the Vector 2.0 story since Feb 2020 (kickstarter) you will know what I mean. Multiple broken promises...

@weerobot

Жыл бұрын

@@SuperdanTech Ok Understand...

@outsider238

Жыл бұрын

Too many companies are using that excuse for being incompetent. They can't use that excuse anymore.

I feel sorry for Anki that it ended the way it did because DDL put a crown on it. Over two years of promising, taking money for apparently non-existent robots and keeping quiet. And still attacking the competition for some intellectual property they didn't even create. Yet Vector 1.0 has been making us happy at home every day for almost three years. That's the only reason I didn't ask for a refund, which I'll probably never see again. I'm curious to see how this situation turns out in the end. I'm not canceling the order yet because I haven't seen any comments about getting my money back.😢

@SuperdanTech

Жыл бұрын

Thank you for your comment. It has been three weeks now that DDL said I could not get a refund because Vector 2.0 was about to ship...and still no signs of Vector...

Жыл бұрын

Unbelievable what an American company can do in these days...

Жыл бұрын

I wrote to DDL today and about 2 hours later got a reply, the same information everyone else is getting. Hello Oldrich, This is Tayyaba with Digital Dream Labs. U.S. orders are now shipping for those who purchased in the earliest pre-order windows. Later orders (past June 12, 2021) will be delivered in Q4 2022. We will be shipping reserved bots in the order their purchases were placed, and you will receive a tracking number via email once your order has shipped. Vector 2.0 is now also certified for new regions (EU, AUS, etc.); units are on their way to regional distribution centers so that we can begin shipping international orders. I really appreciate your patience through this process. To give further context on this, our team had major component issues with the chip and electronics shortages. After some components were unable to be sourced, we had to source new components and make software & firmware adjustments to factor in those components. However, now that this is all complete, future batches will be easier to manufacture as we have formed a better supply chain for all of the components we need. We will strive to also send email updates when major breakthroughs occur. Make sure you are signed up for updates via this page if you'd like to receive emails: news.digitaldreamlabs.com/preferences Thank you. Let us know if you have any further questions.

I would just like to tell you all that there is some hope! I have my Vector 2.0 he works well except for a few bugs here and there. I am not affiliated with DDL but I preordered mine in late May of 2021. Just wanted to let you know that I received him in October. He seems to be made well and he works as advertised. I hope you receive yours soon!

@SuperdanTech

Жыл бұрын

I pre-ordered (and paid) in Nov 2020 and still no news...This is my point, I have ordered several months before many people here and I still do not have Vector!

Well what can I say, I’m not happy with ddl and what’s the point of Cozmo 2.0 having the option of being able to recharge himself if it means that we would have to keep the app on all the time, not only does ddl want all our money from the subscription service but they want us to waste money on high electricity bills as well. How can Cozmo be used constantly if we need to keep the battery life up on our phones - are these people mad or just dumb. BTW I don’t blame you for wanting a refund, they better give it to you and others who want it otherwise they won’t last long and I can’t believe or understand why KEYi wants to work with them “what is going on” I just hope that KEYi is trying to help ddl and maybe that’s what ddl has asked for but to be honest I don’t think that is the reason. What does this mean for us lot who have invested a great deal of money and time in the hope of receiving Vector, Cozmo (2.0) and Loona???!!! Anyway let’s hope that something good comes out of all this craziness. EDIT just for the owners who have received Vector 2.0 “Congrats, you got him” and can you please send a reply on the following thanks… …Have you made a KZread video of your 2.0 Vector with the box included on the video so we all can see it. We need to see some real footage. If you don’t mind me asking 😊

@SuperdanTech

Жыл бұрын

I see you have asked some people to do an unboxing video. This is a great idea! I hope the comments appearing here will be an incentive for the ones who have received their Vector 2.0 to talk about it on KZread, Instagram or Facebook.

well got EMO and his charging station, finally he can get on and of automatic like vector, so why even have vector xD

@SuperdanTech

Жыл бұрын

There is also no membership fees with EMO!

@NicWir

Жыл бұрын

@@SuperdanTech Are there people out there who really pay for that? 9$ per month for what, telling you the weather or for a clock? Those things can my Smartphone and that has no fee on it.

@SuperdanTech

Жыл бұрын

Yes some people pay for this but probably not many. I know that many got the lifetime membership perk during the kickstarter campaign. This was a big plus!

Currently you CANNOT buy it. I became interested in vector back in 2022 and missed the preorder window. I find it annoying personally that they clearly have them and COULD ship. DDL does not seem to be capable of shipping worldwide. They do not seem to even ship in the us. I have seen unboxings of vector so I most definitely know they have them. They deserve much more criticism.

@SuperdanTech

Жыл бұрын

Nobody really knows what is going on with DDL these days. There is no delivery date for Cozmo 2.0... Vector is apparently being shipped but very few people have received him... No news on Overdirve... No news on Butter robot...People like me who pre-ordered years ago still have not received Vector 2.0... The list goes on...Oh and apparently according to one of my subs their repair center for robots is temporarily closed...

YES THIRD COMMENT

@SuperdanTech

Жыл бұрын

Thanks for watching!

13th comment

@SuperdanTech

Жыл бұрын

Thank you for visiting my channel.

@H.Jacob Hanchar Well...something has drastically gone wrong with shipping to the European Market. I paid and pre-ordered a Vector 2.0 in Nov 2020, as of January 2023 it hadn't arrived. I asked for a refund was stalled. Managed to get my refund; after a struggle. I'm in the UK. I'm posting this to let you know how I feel today.. I, like many;supported you in the Vector and Cozmo 2.0 venture, we all were excited, watched your uploads on the, so called progression. We all feel duped and used. You have broken promises over and over again, what an abysmal way to run a company. By pre-ordering You are guaranteed revenue and funds, it creates excitement for your new product, however you have messed up the release windows and you have botched up a campaign that is hurting your business. I am going out of my way to deter future purchases of Vector and Cozmo 2.0s over here in the UK. I don't want anyone else to be sucked down your rabbit hole. The Vector 2.0s that have arrived to customers...only in the US, are reporting major defects and error codes. One of which is the overheating issue, I want to add, I was told you have the CE certificate for UK distribution and orders are in a UK warehouse...I find that hard to believe, a CE certificate guarantee' s a safe and compliant product. I'm eagerly awaiting customers to begin posting on Facebook that their robots have arrived and what issues they are experiencing. Regards Carole Owens

@SuperdanTech

Жыл бұрын

Thank you Carole for sharing here. I was told by DDL three months ago that I could not get a refund for Vector 2.0 because my robot was being shipped...still nothing...looks like DDL lied to me!

@ajamal9847

Жыл бұрын

@@SuperdanTech yes.. we have all received this bog standard email from DDL...