What is CRM and How Does it Work? | Salesforce

Ғылым және технология

What is CRM (Customer Relationship Management) and how does CRM work? Watch this video to see how CRM helps you keep track of everything about your customers and your potential customers so you can build great relationships with them. A CRM system centralizes all your important customer and company data in one place, so your marketing, sales, commerce, service, and IT teams have the right information to deliver the easy, connected experiences customers expect. CRM helps businesses unite everyone with one shared goal: keep your customers happy.
Now that you know what CRM is, learn how Salesforce Customer 360, the world’s #1 CRM platform, helps you unite your teams around your customer: sfdc.co/JAsr9 #Salesforce #CRM #Customer360
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About Salesforce:
Salesforce is a customer relationship management solution that brings companies and customers together. It's one integrated CRM platform that gives all your departments - including marketing, sales, commerce, and service - a single, shared view of every customer.

Пікірлер: 221

  • @Jaffar4
    @Jaffar4 Жыл бұрын

    this video scared me to my core, the amount of manipulation we are subject to, insane

  • @brotto001

    @brotto001

    6 ай бұрын

    hello, little brother. Remember Big bro is watchign you

  • @DeezNuts-vx1kd

    @DeezNuts-vx1kd

    3 ай бұрын

    explain? i’m listening

  • @goldslinger

    @goldslinger

    3 ай бұрын

    Yep!

  • @yashikajindal3758

    @yashikajindal3758

    2 ай бұрын

    yeah I felt that too

  • @xtaf82

    @xtaf82

    Ай бұрын

    Same, it's almost satirical.

  • @TheDataMediator
    @TheDataMediator8 ай бұрын

    A simple, clear and brief intro to CRMs. I used Salesforce a few years ago at a non-profit. It's one of the more complex but full-featured CRMs on the market that can be tailored to any organization's needs.

  • @Gosudarski
    @Gosudarski7 ай бұрын

    That's quite unsettling : "Every department in our company is monitoring and surveilling Celeste" all in an effort to sell as much as possible. And to add to that, Celeste's data is stored in the databases of 100 other companies as well. Poor Celeste in this consumerism-dominated corporate world;)

  • @JUSLYKHONEY911
    @JUSLYKHONEY911 Жыл бұрын

    Powerful video. I love the clear and direct explanation of what the system is capable of.

  • @babispatatoukos3224
    @babispatatoukos32243 жыл бұрын

    From business right to spam, amazing!

  • @gamebred6995

    @gamebred6995

    Жыл бұрын

    That's corporate for you

  • @marekszczesny2124
    @marekszczesny21242 жыл бұрын

    Spy technology

  • @meme_Overflow

    @meme_Overflow

    Жыл бұрын

    😂

  • @AMAli-ct5df

    @AMAli-ct5df

    Жыл бұрын

    You said it😂

  • @petrus9

    @petrus9

    Жыл бұрын

    lmao

  • @xtraphilip

    @xtraphilip

    Жыл бұрын

    I thought so too 😂😂😂

  • @gamebred6995

    @gamebred6995

    Жыл бұрын

    😂

  • @user-rc8cz7im1t
    @user-rc8cz7im1t4 ай бұрын

    great explanation , after watching it twice i understood

  • @navidmarketing9624
    @navidmarketing96242 жыл бұрын

    I never thought an Ad could be so good and relatable!

  • @nocturnal7345
    @nocturnal73452 жыл бұрын

    Insane video quality.

  • @kazuyawins3133
    @kazuyawins31333 жыл бұрын

    Just what Ive always wanted! A group of strangers watching me all day!

  • @chelchel6165

    @chelchel6165

    2 жыл бұрын

    That's creepy 😵

  • @VictorZimbardi

    @VictorZimbardi

    2 жыл бұрын

    it’s the world of commercialization and consumerism! gotta love it

  • @ashwoodtreecare

    @ashwoodtreecare

    Жыл бұрын

    It happens in every aspect of your life, especially online. You are the product.

  • @abdulazizmohammed7715

    @abdulazizmohammed7715

    Жыл бұрын

    Not anymore. It's now a group of robots watching us all day (:

  • @user-yv3ky8ow9m

    @user-yv3ky8ow9m

    Жыл бұрын

    @@chelchel6165 Plmmnb

  • @pencilmeesai1944
    @pencilmeesai1944 Жыл бұрын

    able to understand easily !!!

  • @masterwayne9790
    @masterwayne979011 ай бұрын

    Thanks for simple explanation with avenger level budget.

  • @user-xt2zr1ls9x
    @user-xt2zr1ls9x7 ай бұрын

    It all seems so fun, convenient and harmless. But it gives me the creeps. It's subtle behavioral control to the next level a la Matrix.

  • @kas8887
    @kas8887 Жыл бұрын

    Thank you for such a good video

  • @elvinzuniga5922
    @elvinzuniga5922 Жыл бұрын

    thank you, nice explanation of CRM

  • @christinawatkinsyoutube
    @christinawatkinsyoutube2 жыл бұрын

    5 minutes ago I didn't know was CRM was and now I know, and I was entertained! this is great

  • @chummagovind492

    @chummagovind492

    Жыл бұрын

    3

  • @Larry21924
    @Larry219247 ай бұрын

    I'm profoundly inspired by this material. The book I delved into on these topics was remarkably transformative. "The Art of Meaningful Relationships in the 21st Century" by Leo Flint

  • @varietiestypeofvideo9573
    @varietiestypeofvideo9573 Жыл бұрын

    So great video 🥰

  • @mayankvora8116
    @mayankvora8116 Жыл бұрын

    What an amazing video with great story telling way

  • @aiyedundeborah7560
    @aiyedundeborah756010 ай бұрын

    well explanatory.......

  • @snowin5797
    @snowin57975 ай бұрын

    Really good video

  • @Vaishhhu._
    @Vaishhhu._2 жыл бұрын

    Great Video!!!

  • @sdlfjlsdirnsfsi232qrlfn
    @sdlfjlsdirnsfsi232qrlfn7 ай бұрын

    Wait, you mean a customer is getting surveilled the moment he/she searched for a product which a business offers, wow I will have nightmares now on this on how I got manipulated to buy stuff online/offline.

  • @jezuconz7299

    @jezuconz7299

    4 ай бұрын

    Yes, that's common sense, the first moment you've searched for a product on Google, they know. Marketing agencies know. Immediately. That's how the internet works nowadays

  • @1m_creation184
    @1m_creation1846 ай бұрын

    love it! ♥

  • @Decembertok
    @Decembertok Жыл бұрын

    This is greatest ad I’ve seen !

  • @timlikadivana621
    @timlikadivana621 Жыл бұрын

    Super bai

  • @odysseynoone3831
    @odysseynoone38312 жыл бұрын

    The video is unbelievably good. And the tool is really great and powerful for businesses.

  • @skmaidul4589

    @skmaidul4589

    Жыл бұрын

    You too ito

  • @rajkumarkoli6542

    @rajkumarkoli6542

    Жыл бұрын

    Mi

  • @AmitKumar-jg4is

    @AmitKumar-jg4is

    Жыл бұрын

    @@skmaidul4589 e

  • @batangpulubi7870
    @batangpulubi7870Ай бұрын

    So carol knows what i search on the internet?

  • @fromtheprisontothepalace7985
    @fromtheprisontothepalace79852 жыл бұрын

    Do you need to be a license real estate agent to acquire CRM

  • @margaretfrankiewicz5754
    @margaretfrankiewicz57547 ай бұрын

    I was looking this up for job information, and i can say im completely underwhelmed. This is way worse than suggestive selling and willl break your savings. If i say Christmas sweater, i certainly DO NOT need AI shopping, choosing the perfect sweater for me, i still want to find it myself.

  • @tyletts4256
    @tyletts4256 Жыл бұрын

    Good to know

  • @dirarh
    @dirarh3 жыл бұрын

    Finally I can watch a short video and understand the power of Salesforce.

  • @dr.sadiquan.jafarey2456

    @dr.sadiquan.jafarey2456

    Жыл бұрын

    Aa!

  • @bouchraatil.

    @bouchraatil.

    Жыл бұрын

    ٠لعبة

  • @JetSoftProHQ
    @JetSoftProHQ Жыл бұрын

    Salesforce CRM is a highly convenient solution, especially when custom software isn't necessary for specific business processes. We often recommend our customers to explore Salesforce for their CRM needs. However, we also believe in the power of automation and offer our own comprehensive solution to streamline and optimize business processes. In fact, we have included Salesforce in our selection of the best available CRM systems on the market. It's all about finding the right fit for each unique business requirement.

  • @AlyssaMonetMason

    @AlyssaMonetMason

    10 ай бұрын

    Cool

  • @mulukenkefale4089
    @mulukenkefale40892 жыл бұрын

    Wow! Amazing video!

  • @aurengzebiqbal

    @aurengzebiqbal

    Жыл бұрын

    4jrirrjririri

  • @MyNomDePlume

    @MyNomDePlume

    Жыл бұрын

    Amazing isn't it? The fake reviews?

  • @quynhpham898
    @quynhpham8982 жыл бұрын

    this video is short yet informative, plus the actors are just on point!!

  • @mdronissheak3913

    @mdronissheak3913

    Жыл бұрын

    No

  • @winter_2003
    @winter_20033 ай бұрын

    Wow amazing video

  • @winter_2003

    @winter_2003

    3 ай бұрын

    Permission to save this for my presentation purposes

  • @cheszly
    @cheszly Жыл бұрын

    Basically this is the algorithm when you click something right

  • @user-uz1gx2dc3p
    @user-uz1gx2dc3p2 ай бұрын

    🤩I love it anyway.

  • @danielahermosillo8991
    @danielahermosillo8991 Жыл бұрын

    Give the team who made this video a raise! amazingly well explained

  • @m.r.official_youtube

    @m.r.official_youtube

    Жыл бұрын

    Kk

  • @dharmveersingh9134

    @dharmveersingh9134

    Жыл бұрын

    Q. Ya fa

  • @emmanueloluga9770
    @emmanueloluga97702 жыл бұрын

    1:35 Everybody knows about Celeste,................ EXCEPT Celeste!!!!

  • @lindsaycooke361

    @lindsaycooke361

    2 ай бұрын

    scary!!

  • @claymcdee645
    @claymcdee6452 жыл бұрын

    Great video! I'd like to use this video to explain to my class what a CRM is.

  • @salesforce

    @salesforce

    2 жыл бұрын

    Glad it was helpful!

  • @dorramelliti2369

    @dorramelliti2369

    Жыл бұрын

    Bkkkkjl ppm ppp oui je Mme la» je mo0pmm

  • @dorramelliti2369

    @dorramelliti2369

    Жыл бұрын

    Jkllkjjlkkjkkuuu mmyymymymmljhbb. ..,.

  • @aurengzebiqbal

    @aurengzebiqbal

    Жыл бұрын

    ⁴(5urhrrirhrrurrrtorirotjirrkjrrkkffkjdjdfjfj

  • @lindsaycooke361
    @lindsaycooke3612 ай бұрын

    do debit card companies have reports like this, i wanna see where all my money is going every month without having to calculate it myself. i need a graph!!

  • @kaushalyamadhubhashini8661
    @kaushalyamadhubhashini8661 Жыл бұрын

    Good job 👍❤

  • @yang-liu
    @yang-liu3 жыл бұрын

    This video is straight to the point, informative, and entertaining. Thank you!

  • @sushilrajvenkatramanraminw1365
    @sushilrajvenkatramanraminw13653 жыл бұрын

    Great video, That's another way to explain about excel sheets. 😜😅

  • @Nikolay_Grigoryev
    @Nikolay_Grigoryev2 жыл бұрын

    1:35 is there a part that teaches Celeste to ride faster?

  • @SF_Native
    @SF_Native3 жыл бұрын

    Excellent video. Thanks!

  • @chandrakantashekhawat9607

    @chandrakantashekhawat9607

    Жыл бұрын

    🎉

  • @uygygog
    @uygygog Жыл бұрын

    This is unsettling and the forced positive vibe makes is even creepier

  • @technodaisy
    @technodaisy Жыл бұрын

    Thank you for this informative, and entertaining video.

  • @toufikbenkouar1694

    @toufikbenkouar1694

    Жыл бұрын

    L'

  • @toufikbenkouar1694

    @toufikbenkouar1694

    Жыл бұрын

    L'

  • @sabitraghimire8091

    @sabitraghimire8091

    Жыл бұрын

    ..

  • @chhf8471

    @chhf8471

    Жыл бұрын

    @@toufikbenkouar1694 qqq QQ 😂àààl LLB

  • @ndeipishamwari
    @ndeipishamwari2 жыл бұрын

    Good Narrator

  • @staciedouglass5750
    @staciedouglass5750 Жыл бұрын

    0:47

  • @MyraSharad
    @MyraSharad Жыл бұрын

    Done

  • @juzzie
    @juzzie3 жыл бұрын

    Great video !!

  • @salesforce

    @salesforce

    3 жыл бұрын

    Glad you enjoyed it.

  • @CANONEVENT_-_
    @CANONEVENT_-_Күн бұрын

    Is this the most interesting person in the world?

  • @user-di1qf5rh8p
    @user-di1qf5rh8p2 жыл бұрын

    👍

  • @rodjoseph5424
    @rodjoseph54242 жыл бұрын

    This was done well!

  • @davidcastanedaYFE
    @davidcastanedaYFE2 жыл бұрын

    What a great video, just wow!

  • @anodius-com
    @anodius-com3 жыл бұрын

    Great CRM video pitch!

  • @mirunacraciun1591
    @mirunacraciun1591 Жыл бұрын

    Is this Niecy Nash's voice?

  • @james77011
    @james770114 ай бұрын

    This is some scary technology if it get hacked

  • @MalikAwan-pd6ux
    @MalikAwan-pd6ux Жыл бұрын

    Thanks L0011

  • @Geay-ej4jv
    @Geay-ej4jv7 ай бұрын

    What happened when your data and privacy have been leak and data was compromised by CRM ?

  • @roycon1041
    @roycon10412 жыл бұрын

    Thanks for sharing this informative video! 🙂

  • @d33zknots88
    @d33zknots88Ай бұрын

    Why does this video feel like an ad.

  • @victortabuncic9042
    @victortabuncic90423 жыл бұрын

    Segmentation (by title, industry, product , location etc) ; Outreach (mass emails, sales cadences, marketing campaigns etc.) ; Sales pipeline management & prediction (e.g. in the beginning of the year you can predict with 90% accuracy your total bookings for the end of year based on historical won deals data) ; Business Process Automatization (e.g. send a quote out to the customer in 5-10 clicks etc.) ; 360 degree view of all historical interactions thus a more efficient communication (e.g. making sure the customer is never "chased" by 2 different employees) ; Sales employees leaving, information remaining. And many many more :)

  • @riyanali7534

    @riyanali7534

    3 жыл бұрын

    P

  • @niggamany

    @niggamany

    2 жыл бұрын

    BOSS MAN THANKS

  • @mohanm5238

    @mohanm5238

    Жыл бұрын

    N.

  • @jimmyallouti

    @jimmyallouti

    Жыл бұрын

    C tu n'y tu y

  • @bandhukumar3392

    @bandhukumar3392

    Жыл бұрын

    P

  • @muditbhagwani4034
    @muditbhagwani4034 Жыл бұрын

    not gonna lie this kinda felt like stalking

  • @TJ-po9ol
    @TJ-po9ol Жыл бұрын

    Shake down on Celeste

  • @MyNomDePlume
    @MyNomDePlume Жыл бұрын

    I LOVE the fake reviews and comments.

  • @okayman2057
    @okayman2057 Жыл бұрын

    I thought this was going too be a boring video, but it was actually engaging.

  • @-MAI-1977
    @-MAI-1977 Жыл бұрын

    good

  • @ulyssescpt
    @ulyssescpt Жыл бұрын

    Salesforce just sounds like a new hyped way of force marketing into people's lives. All these execs on these videos are trying to act like Steve Jobs from Apple. Salesforce acts more like a cult. If you go to one of these Dreamforce, don't drink the cool aid.

  • @josephanthony1655
    @josephanthony16552 жыл бұрын

    So what is CRM ?

  • @parsonage123456789

    @parsonage123456789

    4 ай бұрын

    the civil republic military

  • @neutron7745
    @neutron7745 Жыл бұрын

    Arigato

  • @claudiacorral4559
    @claudiacorral45592 жыл бұрын

    CRM is like someone stocking you???

  • @msmdare

    @msmdare

    Жыл бұрын

    Stalking, nope just AI getting your info. Just like You Tube, uh and Facebook, Instagram your supermarket app, need I continue?

  • @lindsaycooke361

    @lindsaycooke361

    2 ай бұрын

    yes

  • @AniruddhaKale-ys2bq
    @AniruddhaKale-ys2bqАй бұрын

    Is this able spam in dreams too ? 😂😂

  • @miccheck1516
    @miccheck1516 Жыл бұрын

    This is the most annoying ad I’ve ever seen on KZread.

  • @stevenfortney2752
    @stevenfortney27522 жыл бұрын

    CRM!

  • @ProstoyRu
    @ProstoyRu3 жыл бұрын

    CRM-система «Простой бизнес» поможет вывести управление взаимоотношениями с клиентами и процессом продаж ваших товаров или услуг на новый уровень.

  • @vishunathan6342
    @vishunathan6342 Жыл бұрын

    B

  • @seekingtruthnotfindingany7301
    @seekingtruthnotfindingany7301 Жыл бұрын

    Thats scary and intrusive.

  • @srmanimation1089
    @srmanimation1089 Жыл бұрын

    Make me ceo of your company 😜

  • @mariaborakhava7554
    @mariaborakhava75543 жыл бұрын

    Happy to be your partner!

  • @ToolSearcher
    @ToolSearcher Жыл бұрын

    CRM, powered by Salesforce, is a game-changer! It revolutionizes how businesses manage customer relationships. From organizing data to tracking interactions and gaining valuable insights, it's a must-have tool. Enhance your sales, marketing, and customer service efforts with the power of CRM.

  • @wolfhawk1999
    @wolfhawk1999 Жыл бұрын

    Definitely looks like a good tool and I'm sure it's very useful, but man this kinda creeps me out haha

  • @maysam5451
    @maysam5451 Жыл бұрын

    thank you 😊👌🇩🇿

  • @suchanakhatri203
    @suchanakhatri203 Жыл бұрын

    S9

  • @bukyaanjienayak5683
    @bukyaanjienayak5683 Жыл бұрын

    Mp, l look p po po prakash karat op

  • @clemont-ib6pl
    @clemont-ib6pl Жыл бұрын

    I know you misclicked

  • @futurecoachingclassesamdan2399
    @futurecoachingclassesamdan2399 Жыл бұрын

    0

  • @sanapdnyaneshwar7655
    @sanapdnyaneshwar7655 Жыл бұрын

    BB

  • @quebuena111
    @quebuena111 Жыл бұрын

    So it’s a way to harass people

  • @nerDstudies
    @nerDstudiesАй бұрын

    stalking technology

  • @tapiaboyz8014
    @tapiaboyz801410 ай бұрын

    Sounds like a headache.

  • @shashimendiratta346
    @shashimendiratta346 Жыл бұрын

    Jai Hind Bharat mata ki Jai ho Modi is great Modi ji is great son of soil he is of of India thanks God bless Modi ji with long life

  • @lisafinney9014
    @lisafinney90142 жыл бұрын

    💚💚💚💚💚💚💚💚💙💙💙

  • @didarsingh8840
    @didarsingh8840 Жыл бұрын

    0p

  • @rohits2233
    @rohits2233 Жыл бұрын

    Creepy

  • @fouziabenleulmi4964
    @fouziabenleulmi4964 Жыл бұрын

    ٥م

  • @gabrielkolletalves493
    @gabrielkolletalves4939 ай бұрын

    Very didatic video. But this is so freaking creepy

  • @melissaenciso284
    @melissaenciso2842 жыл бұрын

    M

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