why dont you guys answer your phone......bought directly from you.......you dont answer the phone

@RenogySolar

2 жыл бұрын

Hi, Paul, Thank you for your comment. We do apologize about the inconvenience brought to you. To provide you the best customer service, please submit your inquiry through our Help Center Portal (link listed below). If you have previously submitted a case, please provide the case number with your new inquiry. renogy.force.com/helpcenter/s/contactsupport (USA) Thank you for choosing Renogy!

@WayOffGrid

2 жыл бұрын

@@RenogySolar this is word for word the same response I got above. Including the "Hi Paul". And that's how much they care they can't even be bothered to write a response but instead cut and paste the same response over and over again. And absolute bullshit company with non-existent customer service who thinks you're so stupid you won't notice how much they don't care.

This is like watching a hostage video

@RenogySolar

Жыл бұрын

Thank you very much for your feedback, thank you for providing a very direct feeling, this will be our driving force for improvement, thank you!

@pl34ry

Жыл бұрын

@@RenogySolar Sure - the genre is hostage-video like but the guy is being clear and precise and helped me fix my E1 problem. So thank you!

Hi Renogy friends, my mppt rover 40a is not giving accurate battery percentage, it is propperly configured in 12v and lifepo4 battery, battery is new and mppt too, any other setting to make or help? thanks, regards.

@AdvantureRoad

Ай бұрын

Glad I’m not the only one with this issue. Guess I’ll just be buying a separate battery monitor.

My 20A Rover always reads 100% charge level. I have set all the parameters correct for my Lifepo4 battery. Ant idea why it stays at 100%?

@wenzhengcai3452

2 жыл бұрын

Mine the same as yours

@brendonmasters

Жыл бұрын

I got the adventurer and it never gets to %100 lol

@RenogySolar

Жыл бұрын

Hey Mike, For any technical questions, please contact us here-www.renogy.com/contact-us?gclid=CjwKCAiA3pugBhAwEiwAWFzwdeH3Crd9vRTbjjTYl9l3daVqnotJPjBhs2nmw-Wkn1_guWQeW0ao6hoCOHcQAvD_BwE

Mine was working fine, but it will not charge batteries that are below 12.3v anything below that the controller goes haywire, is there anything in the settings to stop this happening or is it a fault with the controller. When you plug it onto a low battery the voltage on the controller goes up then back down to zero then goes up and then down again and just keeps doing this, so I've had to turn my generator on to get juice into the batteries before I can connect the controller, this isn't right so I'd appreciate some help thank you.

@RenogySolar

Жыл бұрын

Hey Chris, For any technical questions, please contact us here- www.renogy.com/contact-us?gclid=CjwKCAiA3pugBhAwEiwAWFzwdeH3Crd9vRTbjjTYl9l3daVqnotJPjBhs2nmw-Wkn1_guWQeW0ao6hoCOHcQAvD_BwE

@guyfrom8659

7 ай бұрын

I'm having the same issue right now in the desert.

Will the E01 error code automatically clear? Or I always have to disconnect the battery and solar panel to clear the code?

@RenogySolar

Жыл бұрын

Hey Kaize, For any technical questions, please contact us here- www.renogy.com/contact-us?gclid=CjwKCAiA3pugBhAwEiwAWFzwdeH3Crd9vRTbjjTYl9l3daVqnotJPjBhs2nmw-Wkn1_guWQeW0ao6hoCOHcQAvD_BwE

@guyfrom8659

7 ай бұрын

No renogy just answer the comment that was asked . Im not going to your links . My app does nothing which it should . Just answer the darn question

Can I change output voltage

@SuperDividenz

Жыл бұрын

Load voltage

@RenogySolar

Жыл бұрын

Hello！I'm sorry, but it is not supported. The port on the product design cannot be upgraded and can only be consistent with the battery voltage.

ANSWER YOUR PHONE!

@WayOffGrid

2 жыл бұрын

@@RenogySolar I can tell how much you care by the fact that you called me Paul. Who the hell is Paul? You people are incredibly stupid and insensitive. I did in fact submit a ticket. That was approximately 4 weeks ago and after more than a dozen emails back and forth I still don't have answers to my questions only to the ones that your foreign customer service representative sent in. You see they interpret what you say even though they don't speak the language and then forward that on to a tech who then responds to their question and then they interpret the answer and forward that back to you and it never is the answer to the actual question that you tried to ask. YOU HAVE NO CUSTOMER SUPPORT AT ALL. YOU ABSOLUTELY DO NOT CARE ABOUT YOUR CUSTOMERS ONCE YOU HAVE THEIR MONEY.

@RenogySolar

2 жыл бұрын

@@WayOffGrid Hi, BIG BRYAN'S BIG ADVENTURE. We are really so sorry about the inconvenience broguht to you. We apologize for our mistake. I am here to check with you about your case number. If it has been resolved, it is great. If it has not been resolved, we will try our best to solve the problems for you. Look forward to your early reply.

@WayOffGrid

2 жыл бұрын

@@RenogySolar I want to thank you for proving my point. It only took 2 months to answer that. You people are completely ignorant about what it takes to keep a customer. Just putting the word Renogy in my mouth makes me want to vomit. I live completely off grid. I have no electricity without the solar system. I have no water without electricity. I don't need your help today, I needed it months ago and you were nowhere to be found. You took my money and ran to the hills completely ignoring my needs. People ask me about solar all the time believe me, I tell them to never do business with you.

This Renogy controller is BATTERY KILLER as charged my 12V battery with 19.3V .

@RenogySolar

Жыл бұрын

Hey Catalin, For any technical issues, please contact us here-www.renogy.com/contact-us?gclid=CjwKCAiA3pugBhAwEiwAWFzwdeH3Crd9vRTbjjTYl9l3daVqnotJPjBhs2nmw-Wkn1_guWQeW0ao6hoCOHcQAvD_BwE

i can't believe I had the polarity reversed, my eye sight is that bad now >_>

@AdvantureRoad

Ай бұрын

Not your eyes. On the PV side, they’re either wired backwards or labeled incorrectly on the controller body.

What p***** me off is you gotta disconnect a whole freaking stupid d*** thing and crawl up on top of the RV to disconnect that and then hook it all back up and hope light. Hope it works, what the hell..??!!

@RenogySolar

8 ай бұрын

Hello, based on your description, we can sense the inconvenience it has caused you. If you encounter any further issues, you can reach out to our after-sales support team through our official website, and we can see if there are any possible solutions.

No music needed. It is distracting.

@RenogySolar

Жыл бұрын

We appreciate the feedback! Please do not hesitate to reach out if you have any additional questions.

Dude you have got to get out of that monotone voice... Put a little personality or life in it. I'm sure you know what you are talking about but if people fall asleep watching we'll never know😊

@RenogySolar

Жыл бұрын

Thank you for your attention and feedback. This is a very valuable suggestion. We will fully absorb everyone's ideas and look forward to your more voices.

What does it mean when my 40a solar controller displays PV overload. It comes and goes every few minutes. Today is partly cloudy day PV is around 76-80v Amp is around 3 to 7 amps Incoming watts is between 300 to 550 watts. It stopped doing it for last hour or so. Any ideas?

@RenogySolar

Жыл бұрын

If you are using a 12V battery, the maximum PV input for the RVR40 is only 520W. The description you mentioned states that sometimes it exceeds 550W, so it is normal for the controller to trigger an alarm. The devices will continue to operate once the power drops. However, if you are using a 24V battery, further analysis is needed based on the video. If possible, please contact us via www.renogy.com/contact-us, and we will have our professional technical support team analyze the situation for you.

@wt9653

Жыл бұрын

@@RenogySolar I see. Im using 3x 12v/100ah LFP in parallel. Originally, I had 2x 180w in series with Rich solar 20a. I've recently added 4x 180w solar panels in series with Renogy 40a BT. With 2 separate solar controllers in tandem charging the batteries. The Victron battery monitor was seeing 950w peak. Today, I was home all day so I spent some time monitoring the charging stats. That's why I saw the error message. Normally I'm not home on weekends. Thank you for the info.