Hey everyone. I'm sure Steve over at StezStix Fix would appreciate you checking him out :) kzread.info

@mallatratt36

2 жыл бұрын

Yeah I would bill that customer I've been a sub to stezstix for a while now great guy and my mate vince you all have top streams 👍

@giancola123

2 жыл бұрын

Isn't it possible the liquid metal could have caused a short that triggered a factory reset? The main issue is the customer is liable for the problem because they've dropped it AGAIN, therefore charge them, your evidence is the dislodged liquid metal.

@charlie12102

2 жыл бұрын

I've been watching Steve for a while I enjoy the random things he fixes

@williambooth6018

2 жыл бұрын

You've got a spammer claiming to be you by the way 😂

@SiAnon

2 жыл бұрын

@@williambooth6018 Would that be the one telling me i won a prize for something i clearly didn't enter lol

Refuse any further repairs for this customer. They are yanking your chain mate.

@dannysmith8549

2 жыл бұрын

Yeah pretty positive they go home drop it then yank his chain.. dude fakes most of his videos 😂 known for stealing parts

@Blu3ManiC

2 жыл бұрын

@@dannysmith8549 put the stand on your ps5 instead of trying to make shit up.

@dannysmith8549

2 жыл бұрын

@@Blu3ManiC I'm a xbox fan boy 😉😂

@Chosenite

Жыл бұрын

@@dannysmith8549 Any evidence to back that statement that up?

@dannysmith8549

Жыл бұрын

@@Chosenite yes but it's old evidence

Phil you're one of the best in the world at fixing consoles no one can debate that. For God's sake though. Charge the customer if they mess up a repair you completed. Your time and skills are very valuable.

If I had a console back with a warranty sticker missing that I put on. I wouldn’t touch it. Your too nice Phil.

The only way the customer is going to learn from this is if you keep hitting them in their wallet. It’s like the first time my brother smashed his controller when he was a kit. He went to mom and asked for a new one, she told him he had to use his own money. He had to save up to replace that controller. He never smashed it again.

@ATF.California

2 жыл бұрын

I did the same shit to my son he use to get mad and break his controllers and once he found out he had to save his money he never did it again

The setup looks a lot nicer from last time i checked the channel man, props

THIS is a prime case for taking a single pic before you put the cover back on for later reference. If it was there when you finished it should still be there now.

@castleladpaza76

2 жыл бұрын

I use to do the same photo of the system and photo of packaging so it never came back to me as my fault the business he is doing the work for is at fault and not the repairer.

i dont know why i just like watching thecoder fix stuff 👍

I often have the feeling that it is supposed to be a secret game. A "Customer vs. Technician". The customers lie (or at least conceal the truth) and the technicians are supposed to prove it. Maybe you can bet on it somewhere, otherwise the whole thing doesn't make any sense...

@TheCod3r

2 жыл бұрын

That's why it's good for youtubers because we generally have video evidence of the repairs lol

@SiETechNotebookReparatur

2 жыл бұрын

@@TheCod3r Yes... I told one of my customers that the motherboard has water damage. He says it can't be, he didn't spill water in it. I show him the video and the pictures and he says it's not water, it's green tea... Cameras are always ready :)

@jonathansandiford4137

2 жыл бұрын

@@SiETechNotebookReparatur soo whats the logic here.. Green tea is less conductive than water?? 🤣🤣🤣🤣🤣 I Think you should make it a practice of saying liquid damage instead of water damage. Liquid will cover everything. Including Green Tea xD

@Discretesignals

2 жыл бұрын

Same thing happens in the automotive repair field. Customer lies or doesn't tell you the whole story because they think it will cost more. The trick is to talk to the customer and asked them questions about the problem. The more they talk to you the more the truth will come out.

@brkbtjunkie

2 жыл бұрын

“Everybody lies” -Dr House.

I would use impact labels, antitamper stickers and number / mark each and every board with photo backup

I used to work for Sony as a Consumer Relations Officer. 90% of the customers lie. Mate you are spot on.

You should record the serial number of every console you repair with the customer name just in case of any warranty repair needs to be done that way you know 100% is the same console you work on before.

@xxstanc3don3xxtwitch23

2 жыл бұрын

Yeah this could of been a freinds or family member broken console you just don't know. Great idea tho

@Riotmakertk

2 жыл бұрын

100% - It's something all repair people should do. Record the serials of the machine and any replaced parts! Ideally a quick photo of the repair area should be done too, but that's another matter.

@cjdeleon9146

2 жыл бұрын

I agree. I actually do this on my repairs just in case ;)

@Witchlord

2 жыл бұрын

@@xxstanc3don3xxtwitch23 he states clearly that it is a paying customer who sent it to a business and the business sent it to him to fix. even if it was a friend or family, it should still be marked down so you know when it was last in. You can always make a note if its someone you like or know.

I was going to suggest taking the serial number of the device and take a photo before you put it back together (that may make you remember to put a warranty sticker on) and it seems that they're not looking after the console properly and expecting you to repair it for free. Regarding the stand, I wonder whether they didn't know about the stand? You're a kind hearted guy who wants to help people, and that clearly shows, but I think the people you sold it to are using that to their advantage and think they can blame you for their misfortunes. Keep up the good word :D

5:10 not sure if do, but I add the serial models to system invoice for any repairs, along w/ model/serial numbers (if possible) to parts used 8n repairs on the customer’s acct on the system. Not only does it allow us to track if devices coming back b/c if certain parts using (and can determine if the part &/or vendor needs to be changed), but also helps to make sure customers aren’t sending in diff devices on a warranty return…..which sadly, ppl have tried, but b/c if the records kept…..I’m sure you can guess the rest. Keep up the great work, enjoy the channel & your style. Cheers mate ✌🏻 Edited for this: imo, I’d say that most warranty returns are valid and so on, but ppl do try and “game” the system; but I believe that’s a very tiny bit compared to work done. Does it suck, yeah, but stuff happens in ANY biz and you will know when to take action, help customers out, or cut your losses. Ok, “rant over”

We used to engrave the job number on the board somewhere so we could validate it was our work and we could look up exactly what we did for the last repair. We also photographed everything on the way in and the way out next to a piece of paper with the job number. This was back in the day before digital cameras so we spent a lot of money getting film developed. It did pay off though since we had a bulletproof record of the condition and the work done, so it was easy to spot someone switching things out on us to get a free fix.

I didn't know you had a Twitch, definitely subbed to it as well

Hi Phil, I always initial or sign my repairs with a uv pen, invisible ink that only shows up under a uv light, that a way you know if you've worked on it before

Great video mate 👍

Crazy pal 🤪 I think your repairs are brilliant pal

Speaking as a Repair Business, I wouldn't repair a console that had been tampered with in this way. Just return it with the evidence of tampering. You need to value what you do, everyone thinks this is just "easy" for technicians and thus has no value. When you do "freebie" work like this it invalidates the trade. I took my car to the garage last year, despite being able to do the repair myself, i didnt have time so i dropped it off. During the fairly straightforward repair the garage broke 3 other things and billed me for all of them stating that they were unavoidable collateral due to the age of the parts (they snapped a pulley and some bolts). If you were a mechanic youd charge everytime regardless. Very few people of your skill around, not many they can send it to.

@colingale

2 жыл бұрын

I also agree about tampering after the fact is a no-return , As a ex commodore repair man and later on independent repair I had many, many returns that were clearly caused after the fact by the customer yet warranty claims abound.

@Witchlord

2 жыл бұрын

to me, thats a shady mechanic. At the very least they should have talked to you before billing you and explained things at the time of the incident.

@ultra2extreme

2 жыл бұрын

@@Witchlord I think it depends on a lot of factors. I mean, having done car repair myself, if i had to eat the cost on rounded bolt heads or ceased up parts falling apart id probably never touch someone elses car, so there is reason for this. Equally ive unintentionally broken customer equipment during repair, the worst being a 27" 4k imac lcd i dropped, effectively totalling their mac. These things happen in repair BUT you need to mitigate them out front. My rules to customers are thus - 1) if the device is non functional to start with, i highlight that it may end up even less functional but there will be no charge if not repaired 2) If the device has been opened or tampered with then there will be a labour fee no matter the outcome however parts will only be billed if successful 3) if the device is functional but there is a risk of further damage during repair, i quote for the worst case and agree to "split the difference" should things go awry.

I can honestly say I have had my PS1 ever since 1995 and it still bloody work my point is if I can take care of something like this why can't other people also I have a PS2 PS3 PS4 PS5 from day one and they still all work !!! it just makes you think WTF do people do with there equipment

@dmo848

2 жыл бұрын

Yeah buddy. Mine are under my bed but still work. Ps1 and 3 ps2 only 1 works though. The other 2 for parts.

I had this issue where people would swap shells and send the product back. I found these markers on Amazon specifically to mark pcb's and I put my mark on all boards now.

The plot thickens! Yea +1 for lying customer. After watching your videos I finally realized that you remind me of Arthur from the 60s cartoon Sword in the stone :) great content m8, keep up the awesome work.

I agree with what people wrote down below. You could also mark the mobo with a color on a odd spot.

You are a genius customer is one lucky guy

Charging twice the money they don't know how to take care of the machine.. I seen your videos you're very good technician. And you do an incredible job.. some people don't know how to take care of the equipment so they try to blame somebody else good luck

That liquid metal won't move like that without a massive force on it, it's been either dropped or kicked sod it charge em for lying

@MajorisMons

2 жыл бұрын

It's neither, an unskilled hand opened that console. Not realizing the error in their actions. Only basing that on other PS5 repairs due to fallen systems with broke ports.

I would charge them again as you know yourself you wouldn’t have left it in that’s mess. I used to have a BGA unit over 10yrs ago and did repairs but have it up because customers would attempt repairs then hand it back saying it wouldn’t work when received. Your videos are up there top of them all for repairs

You do honest work Bro

God bless you codo3r... Nice man you Repair console and relife it so strong job bro... 👀

I would recommend when putting a sticker aside or "Warranty void if removed you also write a Work Order # for reference, Get a notebook or a ledger for you internal personal records or use a program called File Maker to create a customer database where you can enter notes and detail your work for reference. If you would like I could help you with that. Or you could use Excel and use a spreadsheet, I could help you with that as well, no charge of course. This is a great way to keep track of everything, Cheers!

Use one of those pens to mark parts that show under uv light 😉

Incidents like this are why I only fix stuff for close friends now.

I find it amazing that so many consoles are dropped !!!! My consoles and my gaming PC have never move since I bought them years ago !!!! I have never dropped any electronic equipment and my Consoles and PC have never gone wrong. I live in SW UK near the sea !!!! I was playing on my X Box and my cup of tea started Vibrating like it was on top of a washing machine for about 30 seconds. !!!! Apparently it was an Earthquake 40 miles offshore in the English Channel !!! It did not damage my equipment !!!! I think you should charge people !!!! If they are stupid enough to keep dropping their consoles, then it is not your fault. You could make it clear that if your security seal is broken, then you are not responsible for the repair !!!! And put a note in front of you to always fit a security seal on everything you repair !!!!

@spaceted3977

Жыл бұрын

I suppose because I`ve had to work to buy my Consoles and Gaming PC I take great care of them, but kids whose parents bought them then they don`t give a Sh*t !!!!!

I would make notes of serial numbers and another registration marks also I would mark the board with a dot of perm ink on a non vital piece that way when you open it up after things like this you know they are all matching with previous jobs mate

Nice fix Phil! This liquid metal is causing a lot of trouble anyway. PS should design a decent cooling system and than this would not be an issue.

@myagi20000

2 жыл бұрын

What trouble? to me it seems the customer is doing somenthing they shouldnt be doing (dropping the console)

@kikihobbyrepair

2 жыл бұрын

@@myagi20000 for sure I do not say that it is normal to drop a console. What I mean is handling liquid metal requires way more attention than thermal paste.

@MajorisMons

2 жыл бұрын

@@kikihobbyrepair And Sony did just that, at what point is the consumer held accountable for their own stupidity? This system is designed in a way that it'll perform the same regardless of surrounding ideal ambient temperatures.

The plug at the bottom is put there when you're using the PS5 in horizontal placement. The stand is designed to be used both ways. But obviously they dropped it three times, so they're NOT putting it horizontally.

Best way to take a pic after you finished a market somewhere inside the machine so they don't know where the special mark is so you know it's the same one

Hello mate big fan of you're videos, always interesting to watch. I hope this isn't too cheeky to ask I don't suppose you have a LT trigger for the elite series 2xbox lying about. That's no longer in use Many thanks in advanced keep up the great work

Unfortunately my friend, This is one of those business practices that NO one like to do, that is... Refusing a warranty due to an obvious screw-up on the customers end. I even know that if I had done this (that is dropping my console or spilling liquid inside) I would know that it is directly my fault and would not be surprised if I had my warranty repair refused. Plus your warranty sticker was not there, it sounds like this guy is using you to make a buck. Good Luck! Keep up your videos, you never know where this can go. Cheers! A fan from Canada.

Jay Blades might be calling you for the next series ...

as others say, record serial numbers and photograph before and after the repair and always attach a warranty seal. could the console be being posted by heavy handed courier back to customer perhaps from the business, or is it being knocked over by small child or pet. i can't imagine someone physically dropping such an expensive item, unless the guy is deliberately buying faulty ones and trying to get freebie repairs for similar issues. maybe customer collecting from the business and just chucking it on the back seat and did an emergency stop

I don't get how many damaged ps5 there are, mine never moves, maybe me being older I look after my stuff, great video, it's chargeable mate..

I think that they swapped the repair, for another broken console..don't be second guessing yourself you don't make mistakes like not attaching a warranty sticker

@dmo848

2 жыл бұрын

No doubt, someone's playing games

@petermarks5703

2 жыл бұрын

@@dmo848 yeah just not on that console..lol

The customer factory reset explains everything because Divine Intervention can be ruled out pulling a fast one at your cost refuse any other repair from that customer your Reputation Remains Intact great video !!!

I was a bench tech for Apple for a few years before moving up to leading certification training seminars - you’d be surprised at how many people try and get one over on you, thinking you’ll never find out what actually happened. I’m like… uhh that’s my job to figure out what happened and, no, soda did not magically climb it’s ways into your laptop.

you may have already answered this, but have you thought about putting the warranty sticker on to a different screw hole each time on a system you have had to fix multiple times like this? might make it easier to discern if the sticker has been removed

Would having a warranty sticker avoid this? Even if its more just a tamper seal?

@Run187

2 жыл бұрын

In 99 percent of cases yes. I won't say how people could get around it due to it being fraud..

Can you share which and where you got custom warranty stickers? Thnx

Could he have swapped the ssd out with a different one thinking it was a software issue? It did have signs of that once it was opened.

No refund, they know deep down they dropped it and should pay for their clumsiness. You have been fair with them. I can find you lots of cleaning and fault finding console jobs if you don't charge me any labour mate ! 73's Andy M6APJ

As proof, On initial repair, you need to take photos of the internals and email them directly to the customer.

Hi. I am just wondering if you usually make a note of serial numbers and model numbers for youe own records that if something were to come back then you would know what you did or did not do previously and other stuff???

Is there another option other than using liquid metal as a conducting agent?

To be honest...it may not be the customer's fault. If sending the item through FedEx then it is more than likely the delivery guy throwing the box at the door and they throw and drop packages all the time at the facilities. Even some USPS workers have been known to toss packages around and to the door...you even admitted that the console gets shipped around before getting shipped to the customer...I mean, you really can't hold that person liable when the measures of handling these $600-$1000 consoles is really atroshish. It would be better for the customer to find a local tech and make sure they are reputable and pay them to fix it. This shipping the console around like a trick on the streets is awful

Are they replacing the insides of the good one with another faulty one ???

Have you checked the serial number itmy be different one then

Hi Phil, I am fascinated how quickly you diagnose repairs and sort them out. As a non-repairer, can you tell me the purpose of the liquid metal in a PS5 ? Thanks.

@northfield3654

2 жыл бұрын

Liquid metal helps transfer heat from the processor to the heat sink, most PC's and Consoles will use thermal paste or a thermal pad to do the same type of job.

@PuRpLeIzLeGiTx

2 жыл бұрын

Liquid Metal is used for cooling the cpu/apu of the system, it will lower the temps better than normal thermal paste. These machines can run fairly hot.

@nujetzaberhier

2 жыл бұрын

Liquid Metal is a substitute for thermal paste. It has a better thermal conductivity then Thermal paste, means it transports the heat better into the heatsink.

Wondering if there was evidence that foam was folded up on reassembly (possibly by customer). If so, that extra thickness would have given the liquid metal a path to escape. Just a thought.

ALWAYS ALWAYS Keep track so console serial numbers on the ones that you repair and also document what was done the condition it was turned in. Although it takes time once you build a habit if a customer trys to pull a fast one you have literal documentation. Also having them sign a paper before they ship it out or drop it off is important so again if they try to pull your rug you have your feet on the ground.

I do wonder if thermal paste or pads are effective enough on the PS5 as the liquid metal stays as a liquid meaning a drop can cause this issue ago were its way less likely with thermal paste or pads. Also since liquid metal is so conductive i can cause easy shorts when its in places it should never be.

Take a picture on every console you complete showing your warranty sticker , also mark the plastic next to it with invisible ink with a unique number, then you have proof

if this has arrived through the post then there's no telling from the liquid metal whether it's been dropped or not. only takes a courier to lob the box into a van and all that force at landing is going through the lot.

its so hard to get ps5s in nz, they are mainly on resellers at about $1300 (about 650 pounds)

They broke it once, send it over and you fix it, then they dropped it again so the HDMI port snapped, and then this happens. Seems a bit odd if you ask me. Being dropped would be my suspicion right away because if it works when I test it after the repair to send it off, and then I get contacted about it not powering up I’m automatically going to guess it was dropped so i can work on getting it back up,

no warranty sticker...mmm. the plot thickens

I add warranty stickers on all devices that i repair. On iphones i even add some UV mask on screws that locks the display on frame. If i see the warranty stickers or UV mask damaged i don't offer the warranty repair, even if i know i will loose that client....

Talk about being lucky, when the good saints are on your side issues just hit & miss.

put your repair date eched on boards and proof with a pic saved

I'm a newer viewer and really enjoy the content. What I don't enjoy are customers who do this sort of stuff to small business owners so can I suggest something that's probably been suggested a million times before? Record everything. Doesn't matter if you're going to post it KZread - from the minute you sit down in the morning to when you put your tools away in the evening, you should have a constant video recording of everything you do. Open a box? Recorded. Open a console up for the first time? Recorded. Tested a repaired unit? Recorded. That way it won't matter if you forgot to put a "Warranty" sticker on it. When you get ready to open a box read out the date/time, the customer's name and address (block that out in vids you post obv), read out the serial number, etc.... Every thing you do every minute of your day, every product - record it. Get yourself a ton of OneDrive space (or similar) and post your vids daily. You'll never have to worry about a customer doing this over and over again, looking for free repairs because they can't hold on to a console with two hands while probably threatening to ruin your reputation if you don't do this for free. If they try you simply find the snippet of the video where you tested that specific console all the way until you reassemble it, put it back in a box and ship it off. Record, record, record. It's the cheapest insurance you'll ever buy. Stay safe, RECORD EVERYTHING, and keep up the great work!

@johnmicek5577

2 жыл бұрын

And what kind of a customer drops the thing the first time and doesn't take steps so it doesn't happen again??!! They deserve to get billed, both for the lie and for the sheer stupidity of allowing it to happen a 2nd time to an expensive piece of gear! Who's their kid - Veruca F'ing Salt? "I threw my console again and I want it repaired again now, daddy!"

Also do u have a xbox one power ribbon ? Power button snapped on xbox one i have the bit just dont know how to reattach it to the ribbon.

Board swap? This is why I always take a note off the serial number off consoles before sending them out I also put a small sticker on the boards I repair

we are finding that with the world the way it is and things being so tight, people are trying to get machines covered under warranty when it is obvious it is not. i recently replaced a screen on a a1932 air and it came back within 2 weeks with 4 dents in the brand new screen that matched the dents in the case as well. the client wanted warranty. however obviously the damaged was not on the brand new working screen when it left and the dents on the hinge area matching the continuation of the dents in the same area of the screen is not warranty. So the customer finally admits "after my daughter dropped it, it was still working. but a day later the screen displayed lines on it. so it was not the drop" i explained that it may take a little time to present an issue after the drop and either way my supplier will not replace a screen that is physically damaged. unhappy customer needless to say. what can we do?

Do people juggle their consoles? I watch quite a lot of these videos, from many sources, and from Europe to the US..... So many consoles are dropped!? How? Why? lol. Iv'e got my day one SX, my newer SX.... a family SS for mainly movies and a PS5. I got them home, put them on the TV unit.... and that's where they stayed. When we moved, from South England up to Northern Scotland! We managed the move, no damage..... and they are all here safe and sound. But i would say, weekly with all the channels i watch, there are so many people that for some reason, carry their consoles around like a handbag.

Bill it full price for the repair, customers need to take responsibility for their actions

could the liquid metal shorts have reset it somehow ??

thats definitly liquid metal issue, i had a similar experience with the first ps5 i worked on, that stuff was all over the board and it caused a BLOD

Phil, sick off idiots try to rip of honest hard working people. Make sure you document everything just to keep you right big man👍💚

Sounds like he’s trying to take advantage of your generosity

Bloody hell Phil 😳

100% mate you can't keep doing this.....you're a awesome guy and do a great job...say no more can't pay your family bills on freebies...still so enjoy your videos 📹 😘 please keep them coming 🙏 😘 and here to help get your videos 📹 😉 out to everyone to enjoy 😉 😀 cheers buddy 👍 😀

You would like to think after a single drop they would let it live flat on the floor, would definitely not be giving them any discount, refund or warranty as how meny drops before some ball cracks on the APU or ram?

You need to get sponsored by KY Jelly the number of times people try to screw you over.

I record all repairs on each model. Caught some scammers with it already.

Is it the customer dropping it, or the delivery couriers that send it back?

You should bill, the damage from the customer is evident and they should not get a free repair for treating it carelessly

Charge Charge CHARGE!

Customers should still pay for your time.

Is it the same unit or another one and they have just switched outer covers ??

@TheCod3r

2 жыл бұрын

Nah it was the same unit. I recognised my work on the HDMI port (trace repair) so it was for sure the same one

I'd have stuck a sticker inside it. So the next time they, or anyone else, took it in for a repair they'd see the message "You didn't use a fucking stand AGAIN, did you?"

Customers do lie mate. Whenever I change a laptop screen, I always turn it on in front of them now. This is because of one customer who had cracked the screen of the laptop and said it was my fault. Also, when I have it turned on, I have cctv in the shop to verify that they saw it on and was working correctly.

What they meant that it wouldn’t boot up when they said it won’t come on. This is why I would always do a quick check in front of the customer. Because what we mean by turning on a device isn’t the same to others who don’t do repair. Because a lot of times with consoles, pcs, and etc they would always get the terminology wrong. I had PS and Xboxes that would do the same thing. Wouldn’t come on. It would power on but not boot into the dashboard or Home Screen. I’ve did this did work like this for years. Sometimes the customer truly doesn’t know. What happens is it’s usually an adult who pays for the repair and the kids break. So sometimes when they say they don’t know what happened or they didn’t open it or drop it can be true. They are usually relaying what was told to them. Kids will lie to get out of trouble and so will adults. It might not have been dropped but fell over.

Old post, but if the warranty sticker is removed then you void warranty and CHARGE for the repair. That then makes it just another repair. Provide an agreement of whats within the warranty and that IF you find something you dont DEEM as within your remit described in the warranty, then the customer pays again. Regardless

Where that ps5 that you try fix in past video bro... 👀 Falling also

Hey m8! You can try using a can of compressed air, or even better a small air compressor to blow liquid metal out from under the apu. a few bursts of 100psi should dislodge it. I'd bill them full price for lying. time is money.

Glad your catching on to it. Customers aren't always right, and liquid metal should never be used in a console Sony better not overclock there apu in future

Sorry buddy can i get back to you about this tonight need some sleep.

Subbed

I wonder if the machine you have there is the same machine you worked on, might pay to start snapping serials etc and maybe some UV sharpie on inside of case/mb etc so you can instantly determine if it is one of yours or someone has done the ol' switcheroonie and getting 'emselves a free repair O.o

It's got to the point where customers try there luck with warranty and if it doesn't work it doesn't matter because either way they would of been willing to pay if they absolutely had too.