Manager: If I ignore this problem, maybe it will go away.

@MrTurboturbine

2 жыл бұрын

Employees: I'm sure the manager knows, so we won't say anything.

@ChrisdeHaan

2 жыл бұрын

It’s just ice it will melt itself.

@fitybux4664

2 жыл бұрын

Technically, they might be right in thinking this. But their job might go away also. 😆 (If their freezer breaks and if they never fix it.)

@elitexero

2 жыл бұрын

Narrator: But it didn't.

@Kevin19700

2 жыл бұрын

Penny wise but dollar foolish😏💸💸💸

If it makes you feel any better, at 4pm I got a walk in cooler call, evap was frozen with a bad defrost termination and fan motor; after some time I found out that this was a walk-in freezer, that had been frozen up for a year and they had been using it as a cooler because it held around cooler temps.

@kaptaintrips

2 жыл бұрын

Let me guess... you were working on a 'cooler' call and wondered why the temp control was set to -10... I don't believe you meme picture pops up as no restaurant operates without a freezer. Especially when they advertise how freshly made thier dishes are.

@Tedybear315

2 жыл бұрын

@@kaptaintrips Not to call BS on your BS call. Quite a few restaurants will be more then happy to invest in box freezers (usually residential type) and just say 'We'll fix it some other time' and just kick the can down the road. I did work for a restaurant that only had a walk in cooler and a huge box freezer set off to the side. Sometimes that's just how they roll.

@kaptaintrips

2 жыл бұрын

@@Tedybear315 I hear you loud and clear, Ted. If they maintain their equipment I will gladly dine there. Sad thing is that so many other places that serve food do not do so.

@unacceptable6625

2 жыл бұрын

@@kaptaintrips Im not 100% sure what you're trying to say, but they had a few self contained freezers they used; the temp control was indeed set to -10, but with a block of ice on the back that was literally over 6in hanging off of the coil, and 1 of 2 evaporator fans not running. Poor thing never stood a chance.

@myykmikelakers1357

Жыл бұрын

I would make them pay !$$$

I'm not in the HVAC field in any capacity, but I enjoy your videos. It's nice to watch someone be good at what they do, explain it in understandable terms, and be willing to accept new information and adapt their thinking. As far as I can tell, you're a grade A human being. Thanks for the content.

@miken6imy

2 жыл бұрын

He is interesting in explaining the process he diagnoses HVAC and related. Living in a typical house with AC we don't think a lot about condensers, refrigerant pumps, fans, controls, heater defroster. I had an capacitor go out last year. Tried a relay with no change, then a capacitor. Still cheaper than a service call....

I had a "warranty" call on a brand new reach in at a Chinese restaurant. I open it up and it is packed with food and they had stacked blocks of butter on all sides of the evap, killing any air flow. Evap was a solid block of ice. I reorganized the food and used a marker to draw a line and told them they could not store anything above the line. That went over like a lead balloon. Not as bad as when they had to write a check before I left since it was user error and not a warranty :D

You have to also understand that most of use see ice on a freezer and just assume that it's normal because it's a freezer. They were concerned because the fans stopped working, but probably didn't think the ice was even an issue. Definitely a lesson. I can tell my managers that the fans have alot of ice on them and I'm sure they'll just ignore it unless it's not working.

@dank9139

2 жыл бұрын

Yeah I get it, but as a manager of a restaurant you should know how ur equipment has to run

@boristakerman

Жыл бұрын

@@dank9139 Idk, depends on the quality of it really, a McDonalds manager whos been promoted after 6 months of menial labor doesnt exactly have a go-getter attitude and respect for the McDonalds brand, at most he knows how to work all the machines and teach new employees, hes not certified in HVAC.

Good video Chris. In my 45+ years doing commercial Refrigeration, it’s Always been that way with restaurants. The manager says “ we noticed It on Wednesday but”……….now they call in a panic late Friday evening! It is what it is ……..

@sherwinalvarez7365

2 жыл бұрын

OMG you said it.

@Jedi-Nite

2 жыл бұрын

It's usually because the store has a budget to work with And if they keep it under a certain amount they get a bonus, so unless it's completely broken they'll keep pushing it

@Keithjustkeithwastaken

Жыл бұрын

dont run a emergency service if you dont feel like working during emergencies.

@myykmikelakers1357

Жыл бұрын

That's why I always casually ask them how long has it been like this ? If their answer is anything other than "it just happened " there is no rush on my part.

"It's crazy the power of ice." Glaciers can attest to this.

@fitybux4664

2 жыл бұрын

Titanic agrees.

@I_Lucid_Dreamer

2 жыл бұрын

Oof

Are we all guessing what the cost of service is? Let me join! •After-hours/weekend service call: $125 •Labour (after-hours): 5 @ 175 each $875 •Evaporator fan motor: 3 @150 each $450 •Fan mounting bracket: 3 @ 75 each $225 •Evaporator fan guard: 3 @ 50 each $150 •Beard /beardface service charge: $685 Estimate: $2,510

@alexanderkupke920

2 жыл бұрын

I could not resist to try and look up parts (lets say "challenge accepted" ;) ) , and for those Heatcraft parts I don´t know what sh##hole I found for prices, but they were way of from what I would have guessed. In that shop, I could have ordered the brackets for about 25 bucks, I would have expected at least 40 with such "specialized" parts. Fan Blades were all over the place between just 11 USD to about 70 USD, according to the site all original Heatcraft parts, not too sure about that. My guess for those blades (not sure if those are 8 or 10 inch), somewhere between 20 and 40. Fan Guard on that dubious page about 25 for some looking somewhat like them, again I would have guessed those parts to go for more like 50 USD each. For motors that size on their site it was about 200, which lies full within a range I know of motors about that size which in the past for other things I have seen selling between anything like 100 to ridiculous 500 Dollars. I also found an actual Heatcraft / Interlink price list, but that one was of no use at all without knowing the exact parts numbers. In there motors could have started at about 160, going straight up, motor brackets startet at 7, not sure what kind of bracket, but those could go up quite a bit. And there seemed of course to be all kinds of brackets and motor mounts in there, from reach ins to large indoor blower motor mounts. The one closest to those seemed to be like 50 USD. The fan guard was easier, as they actually have listed a blue plastic fan guard with actually 25 bucks as list price. Other fan guards that size go well between 90 and 130 it seems. Best part was the motor, I found actually a catalogue picture of a motor that looked like the ones he put in. And here I am not fully convinced that was the right one, because that one was listed for about 670 Dollars... Others with only one digit difference in the number were listed as 270, but to be honest, I wouldn´t even be surprised if those listed for 670 are the ones. Of course with list prices, who can tell what they actually sell for. But as Chris mentioned they paid more parts than labour, I think they may well have been beyond 350 bucks each.

@kaptaintrips

2 жыл бұрын

You forgot Shitty Restaurant that has been serving customers food from a 34deg freezer for months Service Charge... They should be shut down abd deserve to be...

@themonkeyspaw7359

2 жыл бұрын

Lol

@I_Lucid_Dreamer

2 жыл бұрын

Blades too lol

@Jon.Rushing

2 жыл бұрын

@@alexanderkupke920 Fan Motor part number is 25317701 superseded to 25317701S with list price of $669 each.

This evaporator is a clear contender for the worst iced up of all time.

@itsprimetime9865

2 жыл бұрын

its actually not the worse i've seen its pretty up there but damn i've seen just 1 that was worse the coil was so iced it pushed off the dripping pan .. had to change the coil

@onefastslimjim

2 жыл бұрын

"Sir, looks like an evaporator came with your block of ice..."

@yz250a

2 жыл бұрын

$2700?

@ianmontgomery7534

2 жыл бұрын

with that much ice i would want Scotch to go with it!

@russlehman2070

Жыл бұрын

@@ianmontgomery7534 You need about a 55 gal. drum of it to use all that ice.

1:58 "There is a little bit of ice on the unit"

This would be a weekend call, manual defrost of ice, remove defective motors, parts, installation of parts, system test and evaluation, labor. $2300.00 minimum.

@fisforfriendship6093

2 жыл бұрын

how much were the motors i took a guess around 100 dollars each without looking them up. also how long do u think it took him to complete the job i guessed 6 hours to defrost, have motors delivered, install everything, do his walk around

@Jon.Rushing

2 жыл бұрын

@@fisforfriendship6093 Fan motor list price is $669 each. Heatcraft/Bohn are proud of their parts haha

Man, customers are the bane of my job. I'm a construction equipment Field mechanic, customers won't call until 430 and then get mad we are 2 hours away and get even more mad when we ask questions about the problem. The amount of times I've been told it won't start, drive to hours to find it running and that the problem was the ac isn't working or lights being out. I've told customers if they'd actually tell us the issue we can bring the correct parts. I've been called out at 3 am for no power to a forklift, ask them if a specific wire is off because, they always cut the wire to disable an alarm that if it grounds it blows the main fuse, been told nope everything is good so I drive 2 hours and find the wire touching metal and find the fuse blown. Then they get mad I charge them 4 hours of drive time and the 30 minutes to fix it.

The worst is supermarkets, 12 a.m. emergency call for an iced up case that's clearly been iced up for a week or more.

@kaptaintrips

2 жыл бұрын

Or a leaking service deli case that hasn't been cleaned in months/years and plugged up with moldy meat jello...

@somethingsomeonesaid6455

2 жыл бұрын

@@kaptaintrips mm mm mm yummy, who wants a sandwich?

@kaptaintrips

2 жыл бұрын

@@somethingsomeonesaid6455 I will take a pound of the Roast Beast with half a pound of Fermunda Cheese...

You’re the man for pushing the call to the morning based on customer neglect!! Perks of owning your own business

You know. In comparison to that manager. My boss (who’s the owner of the store) is actually responsible. I noticed the freezer temps were way too high at around 10pm. Called him and let him know. We had a repair guy out within an hour and it repaired with 2hrs from when they got there.

@alexanderkupke920

2 жыл бұрын

That is the difference if the manager is also the owner and thus responsible for any failure. lets face it he knows pretty well, if the freezer goes bad he may be down for a day and loose quite some money in product. For those chains where the managers were "just" hired, it is not their money that goes down the drain. and as long as there is no immediate issue with product thawing and hindering business, calling someone for those keeping the books may just look like "wasting money on unnecessary repairs, as those know even less on what that means than most of those managers. (I bet there is a load of responsible managers out there as well, but unless something very catastrophic happens them making a service call as soon as a problem shows up may not make for as good a video, so at least for us, those may go by completely unnoticed. Also not sure if a decision for or against Preventative Maintenance is on them or made somewhere else.)

15:45 Three beefy evap motors.... at least $200 a pop.... $600. Grills and brackets, maybe another $100 per blower. running total: $900. Double parts for labor. $1800. "You ruined my Saturday / emergency call fee", $300. $2100. Extra buffering: *I guess $2,500 total for the repair.*

@4eyefrogchickendeer

2 жыл бұрын

That’s to cheap! You won’t pay that in Atlanta Georgia. You have a problem like that in Georgia your paying for it.

I did my first real system charge at school last night, we were watching all the vitals, and it was amazing how the sight glass was flashing right until condensing temp hit 30 over ambient(our target) and then it cleared.

As someone who's really new to this field, I can tell watching this video will be a future godsend. Thanks you!

3:40 Chris, I don't think it is your job to have emergency calls which would have been completely avoidable. I (in IT though) charge an "unneccessary because avoidable emergency call" fee with +100% on top of the normal overtime price in these cases. Of course you will get a call from accountants, but then you explain the situation to them and they gladly pay AND the manager's bosses boss will make sure they will NEVER call late to an unnormal behaviour of any system. Never lost a customer because of this fee and in the End the customers were much more happy because they could get problems solved in the normal worktimes which is much cheaper than overtime. Since I'm not fortune-teller, I have to rely on reports from customers, and Friday evening at 17 o'clock is the worst possible reporting time for a problem that has been lurking around for 4 days. Once the customers got that, there won't be any problems with late emergency calls, only real problems which occured really just at this moment.

@johnd5398

2 жыл бұрын

It is not your place or your right to punish a customer for their lack of knowledge in the field. You are a crook and I hope your customers learn this, tell their friends/partners and you lose your business. If you don't want to deal with a customer's ignorance, refuse the call and let someone with some compassion, patience and intelligence handle it.

@HardDriveGuruOfficial

2 жыл бұрын

​@@johnd5398 At the beginning of the video Chris states that the customer knew that the equipment was offline and needed service "since before yesterday" but chose to make an emergency after-hours call even though they had PLENTY of time to call before then. It's not "lack of knowledge" when you're fully aware that urgent repairs are needed but willingly decide to put it off until 11PM on a weekend. That's being an asshole, and the technician has every right to be frustrated with you for making them waste their precious time off when you could (and should!) have made the service call at an appropriate hour. And as harsh as you may think the arsehole fee, as I call it, is, business executives generally see the world in dollar signs, and this is often a great (and sometimes the only) way to make them notice that their employees are consistently wasting money by upgrading their ordinary repair bills to emergency status. Which you would have understood if you actually read and comprehended deineroehre2012's entire comment. Did you not notice the part where the higher-ups were thankful that they were made aware of the management problem so they could fix it? In the long run they're saving money, which they know full well.

@andrewamann2821

Жыл бұрын

@@johnd5398 punish? That's not punishment, dude, it's tuition.

@2009dudeman

Жыл бұрын

@@johnd5398 No, they need to learn that when a problem comes up you call and have it dealt with right then and there. You don't wait half a week because you don't want to deal with it. You know where this 'punishment' for dealing with a problem late is common? Auto repair, if you have your brakes serviced right when they start making noise, you are probably looking at normal repair bills. Let it go for several months or the better part of a year and your repair bill just tripled. Why? Because when you let it go it starts to damage other things and makes the repair far more difficult. What was a pad replacement, rotor maintenance/replacement turned into two calipers, fluid exchange, ABS service, pads and rotor replacement. Waiting costs you more. Lack of knowledge on how to fix something is not whats getting you punished, it's knowing there is a problem and not having it fixed or being so ignorant of your own equipment you don't even know when it's not working. But if you wait until the middle of the night to call and have me fix a problem, you bet your ass I am going to charge an 'ignorance fee'. Would you say it's ridiculous to charge someone extra because they waited until hours after a restaurant closed to call and place an order, just to force everyone to come in on their time off and deal with your call? It's the same thing, if you wait until someone is off duty to call them and ask for service that could have been done during their normal working hours you SHOULD be charged more for not being a responsible adult. But go ahead and tell me that i'm a crook for charging more when you let your car fall apart before you bring it in for service right at closing time and ask me to fix it for you. I didn't want your bussiness anyway, there are plenty of customers that understand waiting until closing to come in with a car you have been neglecting for almost a year is a stupid thing to do.

Another problem with severing a customer connection is they are likely to know other of your current or potential customers. You can burn a lot of expensive bridges if you lose your cool.

As a fellow business owner, I get these same annoyances. They don't understand that preventative maintenance is actually CHEAPER in the long run that reactive maintenance in the moment. Sometimes educating them is the most you can do. Sometimes they would rather bandaid fix the issue than pay for the permanent fix. Sometimes its not that they do not understand, its simply the bandaid fix each time is like a payment plan to them to get them by. I still dont agree with it as you pay more in the long run but its like the person paying 21% APR over a 72month car loan to keep the payment low.

Personally, I would issue that customer an ultimatum. Either they sign up for a service contract that includes regular maintenance, or they're going to have to find another company to handle their service calls. Customers like that need to be fired. Yes, you can absolutely fire your customers. Anything you say to the on site staff is going to fall on deaf ears. You need to go higher - to the owner. Your other customers that needed service had to wait because that one customer isn't doing what they should have done. Fire that customer so that your other good customers don't have to suffer. You have more work than you can handle. Cull the herd.

I've work on a freezer before that it was so frozed up that you couldn't even se the evap it was completely cover with ice,at the end customer got billed for 16hrs regular and 8ot ,we ended up replacing the compressor,at the end of the day it is our job to educate the customers. 🍻

I would guess the cost would be around $2,500--$3,000, possibly a little more dependent on labour charges and the time it took to melt all that crazy ice.

@johnd5398

2 жыл бұрын

I guessed around $3k also.

@ferniburni6063

2 жыл бұрын

Nah it’s more than that. It’s like around $5k. We called a dude to come fix our refrigerator and he said it would cost $1.7k . We were flabbergasted and we said nah. We paid him for his time and bought a cheap refrigerator.

You are great really learned alot from your videos. Im in Hvac 5 years now. Using alot of stuff i learned from here thank you. Everyone else is lost lol.

Had something almost identical to this on a Chick-fil-A freezer not long ago. Evap fans were not running and the coil was iced. thought it was the termination not bringing the fans on. Turned out the wire coming through the fire wall to the board was severed. Nice job as always sir.

I’ve been told by our local heatcraft rep that they have an issue with the fan motors and brackets on the low temp qrc and intelligen evaporators…I noticed they gave you different motors than what was originally in it

@alexanderkupke920

2 жыл бұрын

Kind out of interest I tried to look up those parts and found the actual Heatcraft / Interlink price list, a lot of parts in there is actually marked as obsolet and a recommendation for a replacement is listed, maybe the same here, depending on where they source those parts. Also, if they sourced them differently, it may be there are over time different looking, but interchangeable ones around, if they did not change the part number in that case. Regarding issues with those motors and brackets, seeing the damage made me wonder. I know those brackets have actually the bent "wires" as mounting legs, as those supposedly to a certain degree can dampen vibration. but where they broke it looked like they did not weld them but used just a dot of hot glue. even the chrome plating seems to have got into the weld. Seemed to be some manufacturing issue. Same for the motor cable breaking right at the sleeve. I would not wonder if it was bent in that place and there was tension on it. But it was straight out with no tension, So I wonder if during production something pinched the cables at that point (maybe when the sleeve that should protect the cable where it comes out of the motor was installed) causing them to easily fail with higher than normal vibrations and ice building up. If there was indeed an issue with this style of motors, that would also explain why he got different ones that obviously came form a different source.

We had a dual discharge one freeze up in a bakery and shear the nylon bolts holding it up, luckily it only dropped about 6" onto some trolleys.

Great job, buddy. Steamer is also good to defrost the evaporator.

Is that a new ice machine from Manitowoc. Hahahaha.....that was a crazy amount of ice. I've never seen one that bad either. No doubt you had to harness your inner peace, not to snap on the customer for letting it get that bad. My guess is around $2700- $3500

What a mess. Great job in the end. Sometimes it takes a lot of patience which is why this trade, like many, isn't for everybody. It takes a careful balance of patience, knowledge and motivation to get the job done right without cursing out the customer. Keep up the good work. I enjoy watching these videos. 👍

Thank you for taking us on your icy adventure, you’re the best! 👍

I absolutely love your videos. I don't think I can go a few days without watching your videos. It's like a fix for me. I need to watch them.

You are not an idiot, just a human that keeps learning, that’s all that matters.

I can completely relate to this situation from a client standpoint. Having owned a frozen raw pet food business in past, I have seen frozen coils such as this. From improperly sized units for boxes to improperly installed equipment (by techs who should have been retired), I have seen it in my own business and have had to closely monitor and learn about the equipment myself to avoid these issues. That said, I can relate to your frustration, having had to spend time unloading failed freezers during what should have been a family thanksgiving dinner, due to a technician not recognizing a burning odour and a failed defrost sensor. We all get frustrated, but those who keep their “cool” are the true professionals. I enjoy watching these videos now that I have sold my business and no longer rely on commercial refrigeration equipment to protect the tens of thousands of dollars of product I used to carry

Found you Vids by accident - GREAT content!!! Somewhat dumbfounded by the condition of the rooftop equipment though - it's like you covered, they (owners) don't have time or $$$ to keep up with it. Keep 'em coming, love it! One of my great quotes, "You don't fight ignorance with ignorance, you fight ignorance with education."

Ever seen a heat guy used to burn paint to go after this? No additional water to get of down a stopped up or restricted drain. You must be conservative and caution around wires and sensors but pinpoint accuracy. Not great for each situation but speedy when you can. GFI a must.

Nice vid - one comment: With a little bit of brass spelter and some borate or fluoroborate flux (the stuff you probably already have to braze brass and bronze fittings that dont always take the self fluxing cuphos braze innately) you can just braze stainless steel back together (plain, galvanized etc also ^^). Couple minutes, looks like hell, works just fine. Just dont use the regular self fluxing phos bronze, imho it makes for brittle joints, phosphorous and steel is a bad mix.

I work in refrigeration but in the design aspect of it. I would bet you charged enough they would start to think in the future about how important it is to take prevention seriously.

@Cradle2dagrav

2 жыл бұрын

Since I noticed people were putting actual amounts I would say close to 3 grand. Maybe on the lower side since you want to keep them around but still had to get your time, effort and of course parts.

My instructor told a story that he once used a torch to melt an evap coil, ended up passing out in the box

I live here in Florida and I’ve ran a similar call for a 5 fan WIF with three bracket failures. I’d say it was around 1800-2000

Ive been doing this 35 years and i have never seen a freezer that froze up.

I'm gonna tell NorCal Dave!! BTW the blackwater this is in the firewater pipes basically ruins everything it touches. Good job Chris!

I love your thinking and thoughts. Jobs like this are unbelievably frustrating. But, I looked at it this way.... They called me out they were paying for it not just for my time but my expertise in fixing their issues. Could they have saved themselves lots of money by ringing up when happened and during the day? yes, of course they could have. So as frustrated as I used to get, I just smiled educated them and just smiled some more, afterall They just paid my weeks salary...

Quck tip for "holding" things... I use the 3rd hand by fastcaps... That with a clamp mouth clamp with the clamps on both sides. You can set the pole up ceiling to floor and then set the gun in the clamp, ANYWHERE you possibly could want. ;)

@89Johneboy

2 жыл бұрын

----SmallRig Clamp w/ 1/4" and 3/8" Thread and 9.5 Inches Adjustable Friction Power Articulating Magic Arm---- the clamp, i bought 2 and took off the camera threads, and installed the other clamp. sometimes the cord weight messes with you but i ziptie it to the 3rd hand pole

We just built a new office and it includes a walk in freezer and cooler. After watching all of your videos, I'm already having nightmares on the future repairs. Luckily I will have a maintenance agreement with a hvac vendor for quarterly checks. Thanks for the video.

I really appreciate your empathy towards kitchen work and restaurants, it is often overlooked. It's very hard work and it's very easy to go out of business, and most have a hard time staying afloat.

Love your channel man. Thanks for uploading these.

I just did an on call for 3 evaps 2 iced up and 1 not running. They had one turned off for no reason and waited just as long as yours to finally call it in. Mine wasnt a walk in its a giant processing facility for costco but still sucks when its 8:30pm - 3:30 am after a 10 hour day

Wish I had to opportunity to work on machines like you did, love the work man. Keep it up!!

the fans can have a little ice as a treat

$250/hr, those motors run up to about $1,000 each if they're the same one I just looked at to replace in a Krack unit at a supermarket walk in freezer. The fan blades are between $75-$100 if I recall correctly, the mounts I'm sure we're within that same range. You have at least one hour of setup for deicing, deicing takes about an hour if you're draining quick and get the back ice to let loose. There's the hour it takes to find the parts, the hour it takes to drive to the parts house because just getting out to your van and starting it up feels like a monumental task by this point because all you can do is think about how much bullshit it is that you're on a call that could have been placed weeks earlier. There's the half hour at the parts house getting everything in order, the hour drive back, then the installation for about 1.5 hours by the time you get all 3 fans hooked up and mounted with the blades and covers assembled. The hour of troubleshooting and another hour of cleanup before signing out with the management. 9 hours @ $250/hr + $3,400 for parts = $5,650 I'm being a bit generous on the hourly rate, but I can't imagine the hourly emergency rate is much lower than that. For the billing I've seen, regular hours go between $150-$170/hr. depending on the customer.

@thelol1759

2 жыл бұрын

Those supermarket setups are nuts I can’t image what an outfit like Costco pays.

@johnriff85

2 жыл бұрын

@@thelol1759 the costcos we worked on we're CO2 systems, and I don't think the pay is much different. I've never seen their bill. Also I guess their EMS is a bitch to work with. I fortunately never had to work on anything there

LIVE AND LEARN SIR....EVERY SINGLE DAY....WELL DONE....KEEP IT SAFE AND HONEST.......

There is a point where as a businessman you have to say "You are creating your own problems, you are wasting my time and energy, until you start getting educated on how to take care of your equipment I'm going to say 'I cannot help you!'"

a good way to look at things. its frustrating but at the end of the day, its your job. good video

This is the same as in the elevator world. Some owner calls and says that their elevator is down for a week already and it is a super emergency now and we should be there instantly. :D

What a consummate professional. Like, you are CONSISTENTLY professional. You have years worth of videos showcasing your ability and mindset and your content consumers and community are so very lucky for it.

When ever I do a PM work order, I always check the walk-in evaps for ice first before I start anything else. That frozen evap you dealt with was the service call from hell hahahha

Just hafta do what I did when confronted with a titanic sinking iceberg in a freezer coil like this, "I love my job,,, I love my job,,, I love my job". Good thorough job done, KUDOS.

Would you just look at that, LOOK AT IT. Love your content and free education. You've helped me in field more than once. Thanks a million bro

Not my field and I was surprised ice can break wires like that. Interesting and neat video.

Fantastic advice for any business in the closing words, Chris. Most industries have multiple options that customers can go to. Lose customers, you ultimately lose your business.

Have you used a porta blaster unit. Maybe not in this situation but I've used it when water was not readily available. It's a great low on water consumption and does a great job of. Melting ice or cleaning a coil. Without making a mess. Steve

Have you considered getting a huge residential secondary drain pan for these dripping situations? Plumb in one drain pipe and attach a 3/4 in stub? You could hook it up to a small vacuum or something to catch all of that water.

@bradgeary3467

2 жыл бұрын

and keep it where in a van? most sites would not have space to set the pan also.the amount of product in many of these boxes is insane also

@kaptaintrips

2 жыл бұрын

Huge waste of space in an already crowded van.

My guess, $1,200 in parts, $1,400 in labor.

They leave the door open. Worldwide phenomenon. I recently witnessed it myself, while I was having supper at a restaurant. I remembered today to comment here about this observation.

3:50 It would be as if a patient came into a doctor's office bleeding all over, without even realizing they were bleeding until yesterday. 😁 Definitely you are there to help them out. (Because you can. Because they asked you to. And because they are paying you.) Don't get caught up in the drama of it. 😀 You can definitely fire the customer. But you can also soft-fire them by just charging more.

@alexanderkupke920

2 жыл бұрын

thats not just charging more, thats called compensation ;). I just wonder how they would react if you put an item "compensation" on your invoice...

I'm just waiting for a box collapsing through too much ice in the evaporator. To me it looks like an emergency alternative would be to braze the bracket to the motor mount.

Price guess- 2800-3300$ I’ve seen worse but not on a electronic expansion valve system. That’s crazy!! Almost as bad as your system that was froze over and down during Covid for about six months before you could thaw it!

I've tried a torch, a heat gun... The wand sprayer with hot water works best.

When I get those after hour calls I charge after hour rates! Life is Good!

The issue of ignoring problems until the item doesn’t work anymore is not specific to HVACR. It happens in any repair industry. It is frustrating, but ultimately, you’re still getting paid to deal with their failures. If they call you after hours, I’m sure you charge more, and you have every right to do so. When I was working as an auto tech, it was very obvious when problems had been ignored for a long time. When I saw problems like that, I would not only fix the problem, but every problem related to it. Not only did it make the repair worth my time, but it helped to reduce the inevitable “you guys did this, now it does this!” Something else that I appreciate that you do is what you call the “big picture diagnosis.” That’s important not only when dealing with a specific concern, but also when dealing with customers that only call you when something breaks. For those customers, you not only address their concern, but have to do a thorough inspection on EVERYTHING, and tell them EVERYTHING that they need to do. Customers like that will often do everything that you tell them needs doing. I spent more than a year trying to convince my shop manager to let me implement that style of inspection on every car that rolled through the shop. They were very reluctant to do so, because it meant that they were paying me to do a 30 minute inspection on everything, but in the first full year after we started doing that, shop sales increased by 50%. We weren’t creating work or selling things that didn’t need to be done, we were finding and addressing issues that were repeatedly missed or overlooked, fixing problems before they caused break-downs. If you spent most of the day there and replaced all those parts, I’m guessing $2500.

LOL that fan guard is day ONE stuff Chris common man! Finally something to actually give you shit about xD You're the best, appreciate you as always

Watching all of your videos gives me interesting ideas. On the ice maker video I watched yesterday, why do they not put "ice depth" sensors hanging in front of evaporator coils? (So it would know if the icing up reached a certain depth. Maybe like 2mm off the evap coil or something.) (Obviously the reason is cost. And I'm sure as an HVAC guy, you might just say: "Just look in there and see if it's all frosted up". But with high turnover.... 😆)

~$2850 In situations like this I always bring the customer into the loop and keep them there. When it's their fault I'm make sure they, or their staff, cause for the problem and could have Avoided the Service call if they had paid attention. I overestimate my repair cost yes and then surprise them with a lower expense at the end. When things change, I let them know immediately Why it's changing and what it's going to add to the bill.

I would say the cost of repairs for on call/ after hours would be around $3150.00

You are very gifted and knowledgeable.

Just had a defective drain line heater call last week. I spent 6.5 hours removing ice from the box and about two inch thick slab in pan.

Hi, I have notice the issues you have defrosting Evaps so I look online and found roof leak diverters to catch the water. You could setup under coil to catch and drain water to bucket. It would work better than trays. 👍👍

Thats why I love Heatcraft. Easy part ID's. Also if you have the evap catalog it has all the part numbers in the back page.

@twopopp3r

2 жыл бұрын

Also, i say labor would be $1080 and $1700 parts?

Funny you say that about the fire sprinklers a bakery here just had that happen to there cooler when a tech was working on it

You right bro, it is what it is. Keep up good work.

Mr Stevens, I do have to say I love your videos. You are always entertaining and informative. Keep up the good work! I am a union elevator mechanic in Pasadena ca. Our I know our billing rates for weekend is quite high and the mark up on parts is 40%. Depending on how long you were there I’m going to wager it was somewhere in the ball park of $3500 for parts and labor.

2:56 because of all that ice I think the defrost clock is a wimp since it doesn’t wanna defrost

Suggest your clients to put over temp alarms: if it reaches -5C/25F the alarm starts (maybe with a text message directly to a manager). Door alarms are tedious, over temp engages only after some time.

@fitybux4664

2 жыл бұрын

The managers would only do this if the spoiled food comes out of their paycheck, and not on the business/corporate dime, or just sell shoddy spoiled product to people. (In other words, no financial incentive.)

@kaptaintrips

2 жыл бұрын

@@fitybux4664 You nailed it with selling shoddy, spoiled product to the restaurant's customers! He is being nice trying to justify 'how hard restaurants have it these days' but they have been pulling this shit without regret forever. Ignorance is bliss when dining out. Gordan Ramsey made a few bucks pointing this out on TV and it's tHe rule long before the exception.

I had the same problem Iced up fans! You know what the problem was problems was the temperature regulator it wasn’t shutting the system down when it’s supposed to when it reaches a specific temperature setting so it was running 24 seven! After that part was replaced then it worked perfectly and it still works😀

Those connectors are garbage. If I have any issues with them, I generally cut them out and hardwire the motors with insulated male and female spades and a bit of heat shrink. The old rubber connectors were great. The plastic they're using now tends to keep the connection from mating properly, no matter how hard you stuff them in. In the past year I've had 4 units with the connector burned up internally.

I work at a grocery store and I will defrost when I see ice really high in a case. Other managers will just ignore it but I know it needs to be done because it will become a problem. I have to use a shop vacuum well trying to free up the drain. Plus alot of junk from frozen food gets in there so I use the shop vacuum to get all the junk out of there. The drain gets clogged and it doesn't easily get unclogged. Ice is so bad on one of the freezer doors I was doing I had to defrost the wires before I was able to unplug the fans. Then well I in there i clean everything and put mesh on top of the plates to stop some of the frozen junk from going down to the fans. Some managers are just lazy and don't think it requires maintenance.

Great video Chris I feel it's between 6-8gs

That’s is the most frustrating part of the trade is when it’s after hours and the customer calls you and says “oh it’s been like this for a couple of day.” But like you said it’s our job and it pays the bills. I’m guessing that had to cost the customer about $3,500!

Suggest they install vinyl curtain strips if they don't want to close the door.

A couple weeks ago I had a Goodman Package unit that was iced up about as bad as that. The homeowner admitted not not replacing their filter for something like 5 years, and was running continuously for weeks when I got there. That was a fun day. 🤣

Had one like this at a Red Lobster not as bad as yours, you set a record with that one, the manager said it was snowing in the freezer. I walk in right side fan covered in ice not working, left side ice was building up and the blade was hitting it shooting it out , it really looked like it was snowing.

Our produce cooler fans did the same thing with the wires. The drain clogged up and the fact that the back of the coils was dirty caused the unit to ice over. It surprised the facility maintenance guy to see the wires like that.

Yep definitely don’t see any ice. Looks perfectly fine. 😂🤓

I did small mechanic jobs on the side. I remember customers coming with rod knocks saying that they hadn't done oil changes in a couple years because they couldn't afford it. Like yup 25 bucks for an oil change will cost you 8k grand for a new engine

Iced up coilatitus MEGA DELUXE!

I see that with thise interlink motors all the time. The wires just break off right at the motor the ice didnt do that. Great video!

@sivalley

2 жыл бұрын

Yep, brittle failure of pvc insulation. Silicone would be nice for low temp as well as high temp but gotta make em cheap as possible!

My first thought when I saw the ice was that those motors are toast

Here is my guess for this service call: Parts - $1,650 Labor - $1,600 (guessing 8 hours @ 200) Total before Tax $3,250