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In this episode, Jake and Damian team up with acclaimed restaurateur Will Guidara to delve into the world of hospitality.
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A leading figure in the culinary world, Will Guidara is a renowned restaurateur and co-owner of New York City's Eleven Madison Park restaurant. His dedication to innovation, exceptional service, and culinary excellence has earned him widespread acclaim, including the prestigious accolade of three Michelin Stars.
Will offers insights into the essence of hospitality, emphasising the importance of creating memorable experiences and nurturing relationships. He shares anecdotes, like the impactful reaction from a fine dining customer he served a New York hot dog, highlighting the profound impact of making people feel seen and valued and how small gestures can create lasting memories.
Will explores practical tips for enhancing experiences, such as attentiveness and understanding the love languages of those we serve. Drawing from personal experiences, like caring for his mother with cancer, Will underscores the significance of empathy and resilience in hospitality. He also discusses the crucial process of hiring and firing in building a cohesive team, advocating for deliberate choices to foster a culture of dedication and growth.
Through engaging conversation and insightful stories, this conversation emphasises hospitality is both an art and a science, essential for success in any endeavour.
0:00 Introduction
0:56 What Is High Performance?
1:55 The Hot Dog Secret
8:01 🚨 Eight Sleep
9:14 Care Not Efficiency
15:28 How To Focus On 1%
27:41 Why Does Detail Matter?
31:55 🚨 Manual
33:00 Childhood Memories
38:03 Culture Can't Be Taught
49:00 The Benefits Of Being Vulnerable
51:16 Quick-Fire Questions
#HighPerformance #WillGuidara #ElevenMadisonPark #UnreasonableHospitality