The Rise And Fall Of Macy's

Macy’s was once the largest department store in the world. But its size is now a burden. It’s closing stores and rethinking its strategy going into its most critical period of the year.
Macy's is testing smaller stores to slash expenses on staffing and inventory. Currently, the department store chain is trying the idea at four locations, including at Stamford Town Center in Connecticut, to cut its real estate by as much as a fifth there and turn those shops into "neighborhood stores." It mimics similar initiatives already taken by rivals Kohl's and Nordstrom. Kohl's is dividing some of its bigger stores to allow room for new tenants like grocer Aldi, while Nordstrom is trying a small-shop concept known as Nordstrom Local in Los Angeles. Even mall operators like Macerich are looking at store space in a new way, rolling out stores that showcase a number of brands for a short period.
"If your store is too big and your dollars per square feet are too low and you can't lease the space to someone else, then you've got to hive off a floor," Macy's CEO Jeff Gennette told the Journal in an interview. "If we were building stores today, we'd build them smaller."
Not needing so many locations - and with some being unprofitable - Macy's in early 2017 shut 100 stores as it's been working to whittle down its real estate. It's also been working with Brookfield Asset Management to allow the real estate firm to redevelop all or part of 50 select properties. Macy's had roughly 690 locations, including those under the Bloomingdale's banner, still open as of the latest quarter.
Macy's "neighborhood stores" will reportedly have more self-service options and an area dedicated to picking up online orders. It's unclear what Macy's will do with the space leftover after the store shrinks in size. A spokeswoman didn't immediately respond to CNBC's request for comment.
Macy's, meanwhile, has set aside about 350 of its more productive stores to get a facelift, including expanded merchandise, remodeled dressing rooms, Starbucks coffee shops, couches for lounging and more, Gennette told the Journal. He said sales at these newly renovated "magnet stores" are surpassing expectations already.
Macy's is set to report fiscal third-quarter earnings before the bell on Wednesday, when it is planning to discuss its real estate strategy in greater detail.
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The Rise And Fall Of Macy's

Пікірлер: 891

  • @HollieForrest
    @HollieForrest5 жыл бұрын

    Anytime I tried to shop at Macy’s I couldn’t find anyone to ring me up, there’s nobody in there to help you.

  • @tmm226

    @tmm226

    5 жыл бұрын

    You can blame that on Amazon

  • @shammydammy2610

    @shammydammy2610

    5 жыл бұрын

    @@tmm226 How is it Amazon's fault that Macy's can't hire employees?

  • @netogrof

    @netogrof

    5 жыл бұрын

    shammy dammy because sales are so low they can’t pay their employees a good enough wage, so all they can get are college kids who don’t show up to work.

  • @shammydammy2610

    @shammydammy2610

    5 жыл бұрын

    @@netogrof Sounds like that's Macy's fault, not Amazon's.

  • @netogrof

    @netogrof

    5 жыл бұрын

    shammy dammy amazon has pushed out many companies, the same as Walmart pushed out companies. It’s just how it goes. I’m not placing the blame in any direction just saying what happens from my experience working retail for 11 years.

  • @Dont-Watch-My-Vids-U-Regret-it
    @Dont-Watch-My-Vids-U-Regret-it4 жыл бұрын

    2019: Amazon is killing retail stores 3019: Amazon owns everything

  • @thepotatogamer7674

    @thepotatogamer7674

    4 жыл бұрын

    Disney:that's cute

  • @sherwingonsalves8821

    @sherwingonsalves8821

    3 жыл бұрын

    2020: Disney is taking over movie studios 3030: Disney IS the entertainment

  • @AsellusPrimus
    @AsellusPrimus5 жыл бұрын

    The success and failures of department stores give me mixed feelings. On one hand, department stores are giant corporate boxes full of crap no one needs and symbolize everything I despise. On the other hand, department stores can give off a certain warmth and excitement... there's nothing like passing through one in early December, when the decorations are out, the window displays are a show, and each department is organized in perfect displays of the nicest things.

  • @JJNickel1

    @JJNickel1

    3 жыл бұрын

    Beautiful way to summarize a lot of peoples feelings.

  • @hassanhabib6059
    @hassanhabib60595 жыл бұрын

    Sounds like Macy’s is turning into a Shopping History Museum

  • @SmartChannel01

    @SmartChannel01

    5 жыл бұрын

    Company man done it for a while tbh

  • @ronnrogers9459

    @ronnrogers9459

    4 жыл бұрын

    Just like Sears

  • @courtneydurham8429
    @courtneydurham84295 жыл бұрын

    There are so many purchases that I don't make because I can't afford them. Not just luxury items, but necessities. Amazon undercuts brick and mortar stores, sometimes taking a loss just to do this. And since half of all American workers earn $30,000 a year or less, we shop from Amazon because we need those savings. But the depressed wages in this country are killing big businesses. It's not just because of Amazon. People don't have money to spend. There are so many purchases I would have made at stores in my own town if I only had the money.

  • @surplusking2425

    @surplusking2425

    5 жыл бұрын

    Exactly why costco still has good performance while macy's falls.

  • @bgcm1995

    @bgcm1995

    5 жыл бұрын

    Half of all Americans dknt make 30K lmao, where do you pull that "statistic" from? *waits patiently*

  • @bgcm1995

    @bgcm1995

    5 жыл бұрын

    And people do have money to spend, if they were more financially responsible.

  • @pizzas4breakfast

    @pizzas4breakfast

    5 жыл бұрын

    I'm seeing alot of articles on that but they're all from 3 years ago.

  • @davinp

    @davinp

    5 жыл бұрын

    Macy's is more of an upscale department store compared to JCPenny and Sears

  • @ICYASIAN95
    @ICYASIAN955 жыл бұрын

    Macy’s is overpriced

  • @AvgJane19

    @AvgJane19

    5 жыл бұрын

    Wayyyyy over priced I always thought that store was ridiculous

  • @noelrdhawaii

    @noelrdhawaii

    5 жыл бұрын

    It’s not lol. It’s cheaper than most think just some people don’t know when to shop or how to shop. There are many sales and coupons you can use plus other rewards and discounts.

  • @edwardparks3565

    @edwardparks3565

    5 жыл бұрын

    @@noelrdhawaii so just go out of your way and shop only when it's convenient for their sales to clean house? I'm fine paying way less anywhere else anytime I want to buy something lol.

  • @samlung2724

    @samlung2724

    5 жыл бұрын

    I work for Nordstrom and their stuff is expensive to but people buy thoes stuff like hot n spicy burgers at mcdonalds.

  • @noelrdhawaii

    @noelrdhawaii

    5 жыл бұрын

    Edward Parks Well Macy’s isn’t expensive! I worked at TJ Maxx and its not any better neither is Ross or any discount retailer.

  • @jessicarose1991
    @jessicarose19914 жыл бұрын

    Macy’s has lost it’s feeling of magic for me. The stores where I live are always a mess and the racks are filled with cheap-looking clothes at not-so-cheap prices and there’s hardly anyone working the multiple counters... I used to love going to Macy’s over the holidays because of the connection to the parade, but going there makes me depressed now.

  • @MsBest450
    @MsBest4505 жыл бұрын

    I'm 23 and I still love going to stores to look at items in person.Shopping online is nice...but its just not the same..and it gets me out of the house.

  • @CarlosRodriguez-cl5dq

    @CarlosRodriguez-cl5dq

    5 жыл бұрын

    may edwards a lot of people do. The big issue is that people go to the stores, but don’t buy anything. They just buy items at a cheaper price online from a retailer who can lower prices since they don’t have to pay overhead costs on hundreds of physical locations.

  • @courtneydurham8429

    @courtneydurham8429

    5 жыл бұрын

    Me too. I was at Ross recently looking for a hoodie for my son. Men's sizing is weird for teenagers so buying online was too risky. I hadn't simply gone shopping like that in so long I forgot how fun and joyful it felt. Running my fingers over the rack of coats and inspecting each one for design, price, and fit. Such a simple pleasure. If only I had more money to spend.

  • @sparticuzj19

    @sparticuzj19

    5 жыл бұрын

    may edwards people used to say they prefer cellphones with buttons because the like the feeling and touch screen isn’t the same.

  • @MsBest450

    @MsBest450

    5 жыл бұрын

    @@sparticuzj19 Cell phones are different....I'am a curvy woman and when I look to buy things like pants or shirts I have to make sure it fits my body type.Shopping online is to much of a risk unless its a one size fits all.

  • @madamhummingbird

    @madamhummingbird

    5 жыл бұрын

    Exactly. There is room for both avenues of retail. For clothing/shoes/handbags, I like to see the quality of what I'm buying and how the sizing of the garments fits on me. For these reasons, I shop @ the mall. (Macy's/Boscov's etc). For all my other retail needs, online shopping is fine.

  • @CTOInformation
    @CTOInformation5 жыл бұрын

    rich people don't shop in macys. poor people don't have money to spend. Americans are poor.

  • @dianiesharules

    @dianiesharules

    5 жыл бұрын

    you are forgetting about the entire middle class......

  • @gorgeouss79

    @gorgeouss79

    5 жыл бұрын

    CTO Information Macy’s is NOT too expensive for the lower middle class. With ebates and the endless coupons they have online and send in the mail, it can be much cheaper to shop their than Marshall’s/TJMaxx, Ross etc.

  • @mascara1777

    @mascara1777

    5 жыл бұрын

    @@dianiesharules that was the point of their comment....the middle class is disappearing or just becoming poor. Macy's used to appeal to middle class or upper middle class, these classes are dying.

  • @superbros1690

    @superbros1690

    5 жыл бұрын

    The reason middle class is dying is because of interest.

  • @CTOInformation

    @CTOInformation

    5 жыл бұрын

    @@superbros1690 because of capitalism systems rich and poor gap. the problem can't be solved.

  • @SupremeLeaderKimJong-un
    @SupremeLeaderKimJong-un5 жыл бұрын

    Please do the rise and fall of South Korea

  • @darrentoh8012

    @darrentoh8012

    5 жыл бұрын

    Kim Jong-un 😂

  • @user-ch7nq1uj2p

    @user-ch7nq1uj2p

    5 жыл бұрын

    Do the rise and rise of North Korea.

  • @bluemarshall6180

    @bluemarshall6180

    5 жыл бұрын

    Oh?????? No Rice in the North..... 😄😄😄😄

  • @smpexpress

    @smpexpress

    5 жыл бұрын

    Look who is asking

  • @JW-mr5mh

    @JW-mr5mh

    5 жыл бұрын

    @@user-ch7nq1uj2p there was no rise

  • @samanthathomas9338
    @samanthathomas93385 жыл бұрын

    I’m a manager at Macy’s. I love working there, but customers can’t comprehend that we are just as, if not more, frustrated by lack of staff than them. I very frequently have to put my jobs and responsibilities on the back burner to help give breaks to my colleagues, cover if they need to leave early, bust lines, whatever is needed. We can’t help that the company thinks cutting staff is the way to save money. Every one in my store is overworked, and under payed. I worked for Bon Ton until it closed its doors, and I love working for Macy’s, but so many people won’t shop with us bc of our lack of staff, something that anyone below a corporate level can’t control. And I can’t even fathom how much we lose in our store, overriding coupons and giving percentages off just to keep customers happy

  • @euniceisnice23

    @euniceisnice23

    3 жыл бұрын

    FACTS. Plus people would call out so much because of the "point" system, they would use and abuse their points.

  • @orvillemartinez5486

    @orvillemartinez5486

    2 жыл бұрын

    you love working there because they dont have the point system

  • @varunpriolkar_com
    @varunpriolkar_com5 жыл бұрын

    CNBC copying Company Man?

  • @srujanmhase2832

    @srujanmhase2832

    5 жыл бұрын

    LMAO

  • @MinttMeringue

    @MinttMeringue

    5 жыл бұрын

    Haha, true! He has the best rise and fall series

  • @10191927

    @10191927

    5 жыл бұрын

    Strawberry Cupcake - Yeah he’s really good

  • @TheDCbiz

    @TheDCbiz

    5 жыл бұрын

    Honestly whomever is running their KZread channel needs a massive bonus and raise because they are having great and informative content competitive with KZread favs like vox (before they became dumb) and company man

  • @smpexpress

    @smpexpress

    5 жыл бұрын

    Exactly

  • @conservativelatinausa9005
    @conservativelatinausa90054 жыл бұрын

    l was shopping for an evening gown at Macys, found one for $270. l searched online and found the exact same gown for $143!!!! l asked if they price match and said no. They are out of their mind with those prices!

  • @archiestanton2767
    @archiestanton27675 жыл бұрын

    I purchased a few sweaters at Macy's a couple of days ago. The sweaters were put in a small plastic bag no thicker than what you find at the grocery stores, or dollar stores, today. I noticed it immediately. Sure, Macy's saves money using the cheapest bags, available today, but at what cost? It's an image killer. You don't package high-end merchandise in cheap, everyday plastic bags.

  • @thuy__

    @thuy__

    5 жыл бұрын

    Ronald Picker your plastic bags will likely end up in landfills or the sea... the quality of the product is more important wouldn’t u say?

  • @archiestanton2767

    @archiestanton2767

    5 жыл бұрын

    @@thuy__ Well sure. My point is this move to cheap plastic is an image killer for Macy's. Walking around the mall with a cheap plastic "Wal-Mart" bag with a big red star is a far cry from those white paper bags or quality paper shopping bags (with the paper handles) Macy's used in days gone by. Those paper bags conveyed the Macy image of class, and quality. Sadly, the Macy executives are now sacrificing those qualities in favor of saving a few pennies per sale by using plastic. Carrying a Macy's bag around the mall, to be seen by other shoppers, besides being a great form of advertising for Macy's, conveys a special message..."I bought it at Macy's."

  • @60wwediva

    @60wwediva

    5 жыл бұрын

    in the city you have to pay for the very thin bags too like 5 cent extra

  • @TheJulietxo

    @TheJulietxo

    5 жыл бұрын

    I noticed it too! I got a bag last week and it was put into this thick red plastic bag. I expected the brand's bag or the white paper ones. The old white paper ones not only looked classier, I prefer paper over the plastic.

  • @Chrisoula17

    @Chrisoula17

    5 жыл бұрын

    Ronald Picker, I never noticed that. Gap and Forever 21 also give you plastic bags. Nordstroms has NEVER given me a plastic bag.

  • @theSelodijehermano
    @theSelodijehermano5 жыл бұрын

    Maybe if they would sell clothes appropriate for milleanials instead of stuff only my grandpa would wear, maybe we would shop there

  • @missbettyxxx

    @missbettyxxx

    5 жыл бұрын

    Dionicio Baca 😂😂😂

  • @scottanderson7793

    @scottanderson7793

    5 жыл бұрын

    I bet you they would pay to have your opinion. You should reach out to them.

  • @TheDCbiz

    @TheDCbiz

    5 жыл бұрын

    True though they need to change to the times but I think they’re in the right direction in regards to chic winter wear, high end cosmetics, and the parade offers large value of the streamline of and find a way to capitalize like broadcasting it on social media which they’re doing now

  • @robertogarciajr.8618

    @robertogarciajr.8618

    5 жыл бұрын

    @ Donicio Baca.... #Facts

  • @chriswebb5417

    @chriswebb5417

    5 жыл бұрын

    learn to spell

  • @idib1739
    @idib17395 жыл бұрын

    Oh I see, they got Amazoned too.

  • @MinttMeringue

    @MinttMeringue

    5 жыл бұрын

    Idi B that and they just haven't caught up with the majority of consumers now. They still don't appeal to them, so it's really their fault too

  • @RealityContradiction

    @RealityContradiction

    5 жыл бұрын

    They didnt get Amazoned. They got Fashion Nova'd...... 😂👊

  • @beaberrylious

    @beaberrylious

    5 жыл бұрын

    Jupiter Stars same as Charlotte Russe I love myself some fashion nova.

  • @pjt3887
    @pjt38875 жыл бұрын

    They forgot to mention federated took Macy's out of bankruptcy. It was a little store in Seattle called the Bon Marche that did that for them. How did they repay those employees? By cutting out commissions and putting us out on the street. Interesting that they now want to try to bring back those special boutiques. You see, your sales staff had a thing called personal trade! They were more valuable than you realized I guess.

  • @alksjda
    @alksjda5 жыл бұрын

    Last time I went to Macy's, the place is totally cluttered with old product and the displays are so old fashioned

  • @hisangelofdeath01
    @hisangelofdeath015 жыл бұрын

    Idk why people are saying is expensive. It not. You find reasonably priced items if you don’t go for name brand. Macy’s own labels are pretty cheap and good quality. And they have tons of markdown items. You just gotta know how to shop ppl.

  • @luism8612

    @luism8612

    5 жыл бұрын

    ana gal are u a doggo

  • @TheDCbiz

    @TheDCbiz

    5 жыл бұрын

    People want convince

  • @caraleege9530

    @caraleege9530

    5 жыл бұрын

    Their clearance on clothes is usually pretty great, but everything else is extremely overpriced. Especially home goods. I think that Macy’s is just too expensive for the everyday consumer

  • @AFuller2020

    @AFuller2020

    5 жыл бұрын

    Ok a regular Polo style shirt runs about $48 at Macy's, the same shirt/brand on AMZ is $18 and free shipping/returns, so how can they compete?

  • @KingBoraBeats

    @KingBoraBeats

    5 жыл бұрын

    @@AFuller2020 idk about buying brands online... order polo and when it comes you get a donkey 😂😂😂

  • @adrianvelazquez4234
    @adrianvelazquez42344 жыл бұрын

    “Without alienating its core customers, Who cares about the stores legacy.” Yeah I can say the same when back in the early 2000’s Macy’s bought out Marshall Fields from the Chicagoland area. Which was such a premium department store at its time, and was such Chicago landmark especially during Christmas. I can care less if Macy’s closes.

  • @5544gs
    @5544gs5 жыл бұрын

    Macy's did this to themselves by gobbling up local and regional Dept. Stores and turning them into cookie cutter crap stores. Remember when you could get service at a Dept. store?

  • @cbislands12

    @cbislands12

    5 жыл бұрын

    Ginger Snap For damn sure. They bought Burdines (aka the Florida store) and all the shopping experience there became bland.

  • @amazonqueen5694

    @amazonqueen5694

    5 жыл бұрын

    Exactly but i wonder if bloomingdales will go out of business also if macys goes out of business.

  • @princessmarlena1359

    @princessmarlena1359

    4 жыл бұрын

    God, yes!

  • @smileandlaughs
    @smileandlaughs5 жыл бұрын

    I hope Macy stay in business. They've been a good retailer to the point it almost feel like a family store.

  • @historylvr8000

    @historylvr8000

    5 жыл бұрын

    Macy's is an American icon in retail, can't even imagine New York or the the rest of the U.S. without it. It's sad to see the younger generations not really appreciate the brick and mortar experience and migrate to online shopping. I miss Marshall Fields, I. Magnin, Foley's , F.A.O. Schwartz and so many other fine stores that have succumbed to bankruptcy. For those of us that were not glued to the Internet for the first 30 years of our lives, the memories and excitement of shopping at these great department stores is a magical experience! The anticipation and pride one felt to finally get something we had seen in the window or catalog is priceless...

  • @historylvr8000

    @historylvr8000

    5 жыл бұрын

    @X X You're clumping a bad experience(s) with all of Macy's and that's just not realistic for everyone. Doesn't matter where you shop...there's always a few sour apples. Even over the phone or live chat someone can be rude and pushy...

  • @kashs260tv

    @kashs260tv

    5 жыл бұрын

    For a family store they sure treat their employees like crap. They pay minimum wage and still expect people to run around fixing the store and act like they're a manager of the place. Then the employees become so burned out working there they become hardened and unpleasant. I've seen that my local Macy's only has three or four of the same people working there every year and other employees just come and go constantly because no one wants to work for that company.

  • @Rechard1107

    @Rechard1107

    5 жыл бұрын

    RIP Lord & Taylor LOL

  • @60wwediva

    @60wwediva

    5 жыл бұрын

    I can I hope macys go straight down you haven't seen the truth about macys from the inside nor business wise. it's not what you think at all it's a dirty company and it's outdated. they need to go I was told when I was working there by it's own people macys is struggling to hold on they get by on forcing customers to get credit cards. it's over. @@historylvr8000

  • @Wierdgirl5834
    @Wierdgirl58343 жыл бұрын

    Their clothes look like they haven't updated the fashion since 2010.

  • @jama4559
    @jama45594 жыл бұрын

    I love Macy's! I think the quality is great. I have been shopping there for over 20 years and I have never been disappointed. The prices are reasonable and if it is something that is a little expansive, I wait until it goes on sale or save up to buy it. I always know that it's worth the price because it's always nicely made and high quality. I've bought houseware, furniture, clothing and make-up. It's a great store.

  • @lockheart619
    @lockheart6194 жыл бұрын

    I remember the days my mom would take my sister and I to Macy's. It was a simple time back then.

  • @AaronCLB
    @AaronCLB5 жыл бұрын

    I hate how technology is killing stores

  • @ouranhshc100

    @ouranhshc100

    5 жыл бұрын

    Amazon wouldn't be taking over if macys wasnt so overpriced

  • @universalcerberus5863

    @universalcerberus5863

    5 жыл бұрын

    It's more of the stores' fault for not adapting.

  • @ouranhshc100

    @ouranhshc100

    5 жыл бұрын

    @@universalcerberus5863 all of this could be said for any retail brick and mortar establishment. Just look at toys r us and Sears.

  • @MinttMeringue

    @MinttMeringue

    5 жыл бұрын

    Music_is_Calming No, plenty of brick n mortar stores are doing really well still. But stores like Macy's just aren't priced well enough, don't sell things that appeal to the majority of consumers, and don't offer a great experience. So why bother going? You can't just blame it on tech - it's just making things Macy's did wrong come back to kick them in the butt.

  • @sup8668

    @sup8668

    5 жыл бұрын

    Strawberry Cupcake, true and Macy is just expensive

  • @audiovideophile
    @audiovideophile5 жыл бұрын

    Speaker is terrible, feels like I’m listening to a high school presentation.

  • @jordanlucien426

    @jordanlucien426

    5 жыл бұрын

    Yeah it's too prompted

  • @chocmilk10

    @chocmilk10

    5 жыл бұрын

    Thank you! I just posted that.

  • @khunopie9159

    @khunopie9159

    5 жыл бұрын

    "affirmative action"

  • @jayhawk09

    @jayhawk09

    5 жыл бұрын

    audiovideophile that was the first thing I noticed. Enunciation is awful.

  • @iwnunn7999

    @iwnunn7999

    5 жыл бұрын

    U probably hurt her feelings in her chosen profession

  • @foreveralone9804
    @foreveralone98045 жыл бұрын

    Why do people think Amazon is taking over ?!? To be honest I never shop on amazon only if I need something I can’t find ... I love going shopping and spend time with friends at the mall , people just need to get off your phone and live life ! #fuckamazon

  • @sylviaeli322

    @sylviaeli322

    5 жыл бұрын

    Forever Alone I agree with you. The only thing about going out to shop is trying to find parking, hunting for items, standing in long lines, and dealing with rude people who are tired. I try to go to the stores early on the weekend to avoid all that.

  • @micahjohnsonboxing6409

    @micahjohnsonboxing6409

    5 жыл бұрын

    Yes I agree with you, I only buy stuff off Amazon if it's impossible to find anywhere else. Even then I feel horrible about it.

  • @philipcox5041

    @philipcox5041

    5 жыл бұрын

    I refuse to buy online

  • @SurprisinglyDeep

    @SurprisinglyDeep

    4 жыл бұрын

    Most times I'd buy stuff on Amazaon because it can be around $100 cheaper (i.e pull behind trailer for a bicycle.) Sometimes the store doesn't have what I wanted in stock and idiotically has not created a digital inventory system for the employees to search using a computer to see if the item is in stock in the store, unlike Amazon and better brick and mortar stores (i.e. computer peripherals.) Most stores even big franchises have small profit margins like only between 1% to 5% profit. If even just a small percentage of people buy what they want from Amazon instead of what they would've otherwise bought in a brick and mortar store, that can have a significant effect on many stores profit margins

  • @ellacloud4092
    @ellacloud40924 жыл бұрын

    When I was younger I remember the sales associates working in their departments and helping my mom and I find the perfect dress/pair of shoes/etc.. It’s no longer like that; the stores are dead with outdated brands and styles and no one working any of the department desks. It’s sad. I miss the excitement of Macy’s, especially during Christmas.

  • @jakp8777
    @jakp87775 жыл бұрын

    Main problem with Macy’s is product. Why would I go to Macy’s to buy Levi’s when I can go to anywhere including target to buy Levi’s for less. Lately, Macy’s is just a expensive kohl’s with most of the same products.

  • @user-lm9oo3ry8w
    @user-lm9oo3ry8w5 жыл бұрын

    TMK Macy’s replaced Marshall Fields in Chicago and I was heartbroken...never cared for the retailer from that point forward.

  • @nathangupton8478
    @nathangupton84785 жыл бұрын

    Jeff: I still love Macy’s. Now even more than ever, not having Boston’s Store or Sears or not the same quality and offerings at JC Penneys’s.... I love having Macy’s and being able to check in person the quality of the clothes before I buy them. I went to one of the Macy’s stores this week and asked whether they had a different size for one cloth item I was interested in. The lady told me there was one left in the store: find it yourself. After I tried to find the item for one hour, I decided to leave with no purchase at all. On Wednesday, I happened to have time to go to another Macy’s store and found out everything was on sale. I did not have a clue that was gong to be the case. I wish I had known in advance. When I asked questions in the store, all I got was “I do not know”. Please train your employees to understand good service and understand what is going on with the merchandise. Strive for good service and a great experience in the store. And please keep Macy’s open. We need Macy’s.

  • @mindakahn9964
    @mindakahn99645 жыл бұрын

    This isn’t about on line sales. This is about sales associates and management who have forgotten that the customer is their primary focus. They have also done away with key departments that were their points of difference. Petites, better dresses, suits, and coats. Classic rainwear. Heaven forbid you should have to be professionally dressed or special occasion dressed, you’re screwed. This all chips away at the prestige of the company. Shopping on line only goes so far, if you’re a perfect size great, but nothin replaces the service in the fitting room. You will never convince me that you can buy a bra online unless you’ve already been fit for it. They don’t size their clearance racks so what the point of looking? I have to paw through the mess? This in itself is a gross margin tragedy. They take out the gourmet department because it’s not making money. It’s on the second floor. Bring to the main floor adjacent to the parking lot. Now their selling mattresses when you can buy them anywhere. Who are these merchants? Train your people and care about the people who pay your salaries. Us. I’m over it.

  • @jillwilkerson2032

    @jillwilkerson2032

    5 жыл бұрын

    Hmmm. If this isn’t about online sales...competition from Amazon, etc...then explain why Amazon growing and is now the biggest retailer in the world and Macys is declining and closing stores. It is a known fact that Amazon is putting non online retailers out of business. The trends are against going into stores now. Customer service is important too but not nearly as important as how customers want to shop. And more customers want to shop online. FYI, malls are closing in droves too because of the online shopping trend.

  • @PoniesandPaintOfficial

    @PoniesandPaintOfficial

    Жыл бұрын

    Agreed.

  • @msmystery4933
    @msmystery49335 жыл бұрын

    I love Macy's, but their foreign call centers are terrible. It is time consuming and frustrating as a customer when I have to repeat an address 25+ times, and it still be incorrect.

  • @pinkgal206

    @pinkgal206

    5 жыл бұрын

    Ms Mystery lol

  • @davidmay5681
    @davidmay56815 жыл бұрын

    How about making their Chicago stores local again and bring back Marshall Fields?

  • @malibu64
    @malibu645 жыл бұрын

    Macy’s is honestly a huge mess. I don’t feel sad about the idea of them going under at all. Just the people who would lose jobs.

  • @ElysiumQC
    @ElysiumQC5 жыл бұрын

    I don't go to Macy's anymore because I don't like being followed around.

  • @jj7958

    @jj7958

    5 жыл бұрын

    haha yes. it gets annoying. Dillards is the same.

  • @iwnunn7999

    @iwnunn7999

    5 жыл бұрын

    Oh Ely, that's only because you're hot

  • @60wwediva

    @60wwediva

    5 жыл бұрын

    NAH the employees are forced to follow you around. when I worked there I would get in trouble if I didn't follow them or hound them cause they're so desperate for sales even my manager as well as people from macys corproate told me macys is doing poorly overall and the one thing keeping macys alive is credit card sales. so they hound us to hound you to get a credit card

  • @notused2118

    @notused2118

    5 жыл бұрын

    Doesn't happen where i go in macys

  • @pumasjai82272

    @pumasjai82272

    5 жыл бұрын

    Ely Novas right when you get trapped to buy a perfume

  • @scottrogers5587
    @scottrogers55875 жыл бұрын

    Lol high end makeup brand.....CLINIQUE. Sis that’s totally changed now days.

  • @GammingAssasin

    @GammingAssasin

    5 жыл бұрын

    If you had paid attention, she's talking in past tense meaning Clinique as a high end make up brand during that time period.

  • @scottrogers5587

    @scottrogers5587

    5 жыл бұрын

    Thira Bard oh thank you so much! Gosh you’re so on point!

  • @beaberrylious

    @beaberrylious

    5 жыл бұрын

    Their makeup selection isn’t what it used to be

  • @johnnguyen6159
    @johnnguyen61595 жыл бұрын

    Hudson's in Detroit had the second largest department store by square footage after Macy's, but was demolished in 1998, hope that never happens the Macy's flagship store in NYC.

  • @niallobrien7574
    @niallobrien75745 жыл бұрын

    Love this type of content!

  • @MinttMeringue

    @MinttMeringue

    5 жыл бұрын

    Niall O'Brien try Thecompanyman's Rise and Fall series, he really started this

  • @niallobrien7574

    @niallobrien7574

    5 жыл бұрын

    @@MinttMeringue I watch him too! 😉

  • @andrealinares8402
    @andrealinares84025 жыл бұрын

    I love Macy,s so much, Specially the one on Herald Square at 34 st.I always get good deals,all the times.

  • @polishherowitoldpilecki5521
    @polishherowitoldpilecki55213 жыл бұрын

    Macy’s was my childhood. R.I.P

  • @neenat5160
    @neenat51605 жыл бұрын

    I’m surprised this video didn’t mention that more and more consumers are heading to stores like TJ Maxx, Marshall’s, etc where you can usually find the same items but at much lower prices.

  • @PoniesandPaintOfficial

    @PoniesandPaintOfficial

    Жыл бұрын

    Yep. My mom walked into a Macy's to find bedding, then saw that a set was over 100$ and walked right out again. She found a set at at Ross for a much lower price. Macy's is wayyyy overpriced.

  • @raymondswilson2012
    @raymondswilson20125 жыл бұрын

    Macy's and Kohl's are doing fine. The second Amazon buys either of these companies Amazon will clearly be a monopoly.

  • @JEM_Official
    @JEM_Official5 жыл бұрын

    Next: the rise and fall of CNBC

  • @articxunodorseggnej8016
    @articxunodorseggnej8016 Жыл бұрын

    They are pretty good now. Cheaper than Amazon to order and better quality.

  • @OneManOnFire
    @OneManOnFire5 жыл бұрын

    The Macys mens department store closed in my city. The womans Macy store got all of the upgrades including a starbucks, restaurants, and focusing more on the experience.

  • @bj45996
    @bj459965 жыл бұрын

    The culture Macy's worked so hard to create can not adapt as quickly as society does in general. Too big. (and cheap house brands i.e. Inc, charter club and Alfani). Each major city could have their own unique products i.e. Minneapolis Macy's or Beverly Hills Macy's would have demographically accurate unique inventory to enforce the "destination marketing" they so desperately hold on to. They also need a CEO who is under 35. Just facts people.

  • @TheFallonCarrington
    @TheFallonCarrington5 жыл бұрын

    Macy’s is too damn expensive with wash cloth material clothing!

  • @charlesgreen632
    @charlesgreen6325 жыл бұрын

    This made me think about the ARROGANCE of ages ago. Meaning that they NEED to adapt to the times to stay afloat. I'm going to see #CompanyMan

  • @zzulm
    @zzulm5 жыл бұрын

    Rude employees, once I asked for a perfume I got as a gift and the employee said directly "we don't carry out cheap perfumes "😂😂😂

  • @isaacliu896
    @isaacliu89611 ай бұрын

    Went to the Chicago State Street Macy's a few weeks ago and it was rough. Kind of emblematic of mismanagement at the company, they took a local landmark well loved by the people, Marshall Field's, and replaced its cherished name, while letting the store's service and interior decay...

  • @matefamily7883
    @matefamily78835 жыл бұрын

    At least you can try on items at Macy’s. I hate ordering from Amazon more and more I find items don’t fit well. The material seems cheap. If I’m purchasing an item I want it to last not toss it out at the end of the year.

  • @md.razaul276
    @md.razaul2762 жыл бұрын

    Very nice video

  • @decnijfkris3706
    @decnijfkris37064 жыл бұрын

    good tune

  • @thecaliforniacompany2577
    @thecaliforniacompany25775 жыл бұрын

    Something about this video feels off...

  • @RenKurono

    @RenKurono

    5 жыл бұрын

    Her voice...

  • @yikesman732

    @yikesman732

    4 жыл бұрын

    @@RenKurono she sounds like peaches

  • @KA-ys5ps
    @KA-ys5ps5 жыл бұрын

    Hi CNBC, you have great content that I enjoy but could you add a captioning feature?

  • @--Paws--
    @--Paws--5 жыл бұрын

    Imagine every mall or brick-and-mortar shop as a location for a bunch of kiosks and touch-screen panels where customers only visit to digitally browse the shops inventory and receive an order. Imagine restaurants, with kiosks, instead of servers and waiters; Fridays have implemented this and so has McDonald's. Physical products are on limited supply and like a carpet store/furniture store, everything is arranged as displays only.

  • @ChrisEckman
    @ChrisEckman5 жыл бұрын

    Can't wait for the rise and fall of Amazon video.

  • @binozia-old-2031

    @binozia-old-2031

    5 жыл бұрын

    Chris Eckman that will never happen (at least in a long time) they own countless company’s and Jeff thinks so insanely long term also why do you hate amazon

  • @anlashock
    @anlashock5 жыл бұрын

    The name of the video, made me think it was a Company Man post.

  • @aaronsenglish8340
    @aaronsenglish83405 жыл бұрын

    Love the video, what is the name of that soundtrack nearing the end of the video?

  • @rumanaislam1125
    @rumanaislam11252 жыл бұрын

    Very nice

  • @nelliesindlinger7039
    @nelliesindlinger70395 жыл бұрын

    One of the best stores to shop with excellent quality and price structure. No comparison to stores like Marshall and T J Max you offer new merchandise at low prices and coupons. You can order merchandise if your size is unavailable in store and will be shipped to your home.

  • @JustYourAverageGirl2002
    @JustYourAverageGirl20025 жыл бұрын

    Same day video as the Macey's Thanksgiving Day Parade......lol

  • @SharonPorts
    @SharonPorts4 жыл бұрын

    I remember getting coupons for Macy’s. In the fine print on each one you could never buy anything you actually wanted! It would list everything of every brand and any type of jewelry watch and anything else you actually wanted to buy for a good price. All they pretty much wanted to sell was there outdated crappy clothing. That was pretty much with those coupons were for.

  • @gilbertplays
    @gilbertplays5 жыл бұрын

    Please do a video about the Philippine Mall giant SM Supermalls.

  • @chrisk8187
    @chrisk81875 жыл бұрын

    What's the target demographic the choice of narrator is aiming to reach? One of our family traditions has been to drive from Milwaukee Wi to Michigan Ave in downtown Chicago to really get into the Christmas spirit on the day after Thanksgiving. It's so beautifully decorated, happy shoppers, live sidewalk musicians, elegant stores, restaurants. It's a perfect relaxed holiday stroll. Love it!

  • @eduardo42897
    @eduardo42897 Жыл бұрын

    I walked into one a week ago and the first thing I thought was Marshals, Burlington etc. They had shelves to my left and right full of discounted items from socks to food to dog toys I was like yep, Macys is going down. I give it 10 years unless they change their ways.

  • @MichaelCobbs
    @MichaelCobbs3 жыл бұрын

    This is a good video.

  • @mk-ri6nl
    @mk-ri6nl5 жыл бұрын

    I love Macy's so much please never close All the people in the comments are salty and don't know how to shop they probably went there twice and based their judgment on that only Macy's is honestly great my mom and I have been shopping there since I can remember I can't even imagine buying clothes from Amazon how can I trust the sellers or test my size. Macy's has high quality clothes from so many different places and they are very reliable.

  • @natebrock7352

    @natebrock7352

    5 жыл бұрын

    Nice extremely long run on sentence.

  • @TheDCbiz
    @TheDCbiz5 жыл бұрын

    Honestly whomever is running #CNBCKZreadchannel needs a massive bonus and raise because they are having great and informative content competitive with KZread favs like vox (before they became dumb) and company man

  • @savannahsilbernagel
    @savannahsilbernagel5 жыл бұрын

    I think Macy's needs to select better clothes to sell for their younger clients. Whenever I go there, the young women's section is just full of clothes my grandma would want me to wear. Maybe if they sold Show Me Your Mumu instead of Justin Bieber merch, they would have better grip on the new target audience.

  • @rasul407
    @rasul4075 жыл бұрын

    I used to work and go to school in that area. Passed by it at least twice a day... 34th Street Herald Square. Sigh 😔

  • @humayunahmed6932
    @humayunahmed69322 жыл бұрын

    Good video

  • @Nanananaheyheyhey
    @Nanananaheyheyhey5 жыл бұрын

    I don’t mind shopping at Macy’s, but there was this one time where ALL the fitting rooms were closed. I was running all around the floor trying to find a room, and i finally did find one that wasn’t closed, but they only had one room (the other was for handicapped people only and was locked with no one inside). No employee was around either, and if you wanted to pay for your items you had to go on the other side of the store or go up one more floor....never going back to shop there again 🙁

  • @ufo717212
    @ufo7172125 жыл бұрын

    Macy's insists on selling overpriced goods while most Americans are living paycheck to paycheck. People need deals, good deals precisely.

  • @Bigwave2003

    @Bigwave2003

    5 жыл бұрын

    Macy's puts out lots of coupons for 25% off and other discounts. Shop the sales.

  • @RealityContradiction
    @RealityContradiction5 жыл бұрын

    Everyone talking about the high price of Macys is thier downfall.. I find that hard to believe when millineums are buying gucci flip flops and kanye west sneakers for thousands of dollars..500 dollar human hair lacefront wigs and fendi socks. Spending hundreds online with FASHION NOVA and ordering Channel bags. Its the fact they (Macys) have not relocated to the ONLINE market from department store. They need to advertise differently too. It's not that young ppl are broke. Its that the dont want to have to go into a big ass dept-store to shop!

  • @ChinmayJade
    @ChinmayJade5 жыл бұрын

    What's with the loud trumpets?

  • @diosdadosantiago3360
    @diosdadosantiago33605 жыл бұрын

    As long as there's Macy's Thanksgiving Day Parade, know that Macy's doing just fine.

  • @vd7348
    @vd73485 жыл бұрын

    Macy’s is one of my favorite places to shop,honestly it’s not that expensive they’re always having sales.

  • @Cerulean0987
    @Cerulean09875 жыл бұрын

    Please do the rise and fall of the U.S. Presidency.

  • @M3l155a

    @M3l155a

    5 жыл бұрын

    CODE92818 try again. Obama did your country a favour. That’s why the economy is on the rise.

  • @mdfirozkobir7120
    @mdfirozkobir71202 жыл бұрын

    Nice video

  • @NunYa953
    @NunYa9535 жыл бұрын

    Their customer service is absolutely horrible these days. Nobody to help you, nobody at the registers.

  • @princeataya4167
    @princeataya41675 жыл бұрын

    MACYS and even MACYS Backstage is very expensive compared to Burlington Coat Factory, Marshalls and other similar stores not to mention Amazon and other online stores. They have to be price competitive to attract more shoppers

  • @cs-zh4jm
    @cs-zh4jm5 жыл бұрын

    The Internet has taken over. Macy's, K-mart, and even Sears are down.

  • @MsEliteForever
    @MsEliteForever5 жыл бұрын

    Decrease CEO million dollar yearly checks may help.

  • @user-fn9os7gp4w
    @user-fn9os7gp4w4 жыл бұрын

    Can't Stop Watching CNBC KZread

  • @MalarkeyMan
    @MalarkeyMan4 жыл бұрын

    3:44 I swear I’ve been to that Macy’s in California. Here it just looks older

  • @rr7firefly
    @rr7firefly2 жыл бұрын

    Gimbels was actually the largest store in NYC at one time. Gimbels New York went out of business in 1987.

  • @ldr792
    @ldr7922 жыл бұрын

    I knew when they brought in the backstage section..that kinda feels like Burlington’s..it was all downhill

  • @missmurder713713
    @missmurder7137134 жыл бұрын

    I stopped going because I realized the quality was quickly declining. It was fast fashion tier goods being sold for 3x the price.

  • @matthewliano
    @matthewliano5 жыл бұрын

    I love Macy’s but it’s losing its luxury feeling they need to focus more on the experience they are giving

  • @marlonmoncrieffe0728
    @marlonmoncrieffe07285 жыл бұрын

    Whoa! I just started doing seasonal work at Macy's!

  • @user-ck9nd3jn3d

    @user-ck9nd3jn3d

    5 жыл бұрын

    Its horrible, I started as well but I work at the At Your Service Department. I'm only working 2 days on December 😑 and I can't pick up any shifts. I'm quitting asap

  • @marlonmoncrieffe0728

    @marlonmoncrieffe0728

    5 жыл бұрын

    @@user-ck9nd3jn3d I have the opposite problem. As of this moment, I am in the middle of a break that came after working the register for EIGHT HOURS STRAIGHT.

  • @user-ck9nd3jn3d

    @user-ck9nd3jn3d

    5 жыл бұрын

    @@marlonmoncrieffe0728 lol you're probably a Sales Associate?

  • @CravenChristian
    @CravenChristian5 жыл бұрын

    Their problems are messy stores and poor customer service. Nobody wants to dig to pay full price. The reason there are no employees is because of budget. The stores don’t make the money, they have to cut labor budget. It’s a lose-lose

  • @janetrmn
    @janetrmn5 жыл бұрын

    Apartment or department? 4:07

  • @alanl9497
    @alanl94975 жыл бұрын

    Awesome

  • @SwanPrncss
    @SwanPrncss5 жыл бұрын

    Nordstrom actually closed over here a year ago, I wouldn't be surprised if they also closed down Macy's. People rather purchase through online than in-stores. Really the only places that I think will survive are like shoe stores or craft stores where people can feel and try the product before purchasing.

  • @boondoggle4820
    @boondoggle48205 жыл бұрын

    Macy’s is the only place I can get decent work clothes for a decent price, but it’s probably true that fewer and fewer people are buying men’s shirts and ties and sport jackets these days, which is bad for me because I need them for work.

  • @theylied1776
    @theylied17765 жыл бұрын

    The 32% increase for Macy's is a direct result of the (South Dakota Vs Wayfair) case and eventual Supreme Court ruling on June 21, 2018. Amazon must collect sales tax on all sales, so Amazon is on a more level playing field with Brick & Mortar retailers like Macy's. Amazon saw the writing on the wall in 2017 concerning Sales Tax so they self-imposed this policy company-wide Feb 2017.

  • @itspricila
    @itspricila5 жыл бұрын

    i still like macys