Hospitality sales people - crush your quota! steinhartassoc.com
The best hotel sales training comes from Steinhart and Associates 650-854-4568
The "pregnant pause" can be used very effectively in hotel sales negotiations. Coupled with body language, this silent technique can be very loud indeed.
This concept was developed and is taught in the state-of-the-art hotel sales training developed by Steve Steinhart, CHSE, CHME, the premier hospitality sales trainer in North America. Over 42,000 hospitality salespeople have attended the in-depth, highly-acclaimed paid training programs.
Steinhart & Associates covers the critical areas of hotel sales training, service, and leadership. The training teaches precise sales techniques from entry-level to highly sophisticated. These training programs are highly esteemed for their ability to help attendees realize increased productivity from the very first day they return to their offices.
Having assisted thousands of franchises, management companies, hotels and resorts, Steinhart has isolated the dramatic, unequivocal, common denominators that exist among every single one of the best hotel sales people in the industry. And in this training, he shares those with the participants.
Steve's training has received excellent reviews for the increased productivity he brings forth. Inexperienced sales managers will immediately be able to implement this material into their daily routines. For the more experienced sales managers, the material will act as reminders and reinforce the tools and techniques that have been identified as common denominators amongst truly successful hotel salespeople.
General Managers and support staff are encouraged to receive this sales training. The tips assist in accelerating their understanding of the sales process, provide them with tools to monitor the sales effort and even see how they can be more productive and involved in sales.
Key areas of emphasis are:
• Making Effective Presentations
• Selective Selling
• Negotiating and Closing Techniques
• The Dynamics of Target Markets
• Effective Hotel Sales Negotiating
• Identifying New Accounts
• Small Association Negotiations
• How General Managers & Owners Can Be More Involved in the Sales Effort
• Marketing to Associations
• Accelerating The Rapport Building Process With Customers
• Effective Time Management
Further, to increase group and event sales and to assist the sales manager's activities as they pertain to maximizing revenue, other important topics include:
• Accelerating the rapport building process with customers
• Identifying your strengths and weaknesses
• Identifying new accounts
• Selling to new accounts
• Selling within existing accounts
• How to make winning presentations
• Selling vs. Servicing vs. Administration Self Analysis
• Three pitfalls of event and restaurant sales
In addition to training for hotels and resorts, these tips and techniques can be easily adapted and used by those in these niches as well:
• hospitals and medical centers
• restaurants
• convention and visitors bureaus
Contact Steinhart & Associates at 650-854-4568 or steve@steinhartassoc.com. You can also contact us through our website at steinhartassoc.com
• The Pregnant Pause and...
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