I have been running service on appliances for 36 years and no other site or YT channel hits the topics as spot on as you guys. MANY times I direct my customers to watch your channel and I have quoted you many times as well. Where sales and service always seem to never see eye to eye, you guys do it right... Good channel!

@YaleAppliance1

Жыл бұрын

Hey thanks....like you, we really try to be transparent.

@rondail5675

Жыл бұрын

I have a Kenmore 27cu ft side-by-side, about 15 years old. I had to replace the compressor starter twice now. Is there a good universal starter that is better than the OEM starter?

@randallmarsh446

10 ай бұрын

iVE SEEN ALOT OF APPLAIANCES THAT WERE STILL IN GOOD RUNNING SHAPE IN THE 70S THAT WERE BUILT IN THE 49S.. gENERAL eLECTRIC AND wESTINGHOUSE WERE THE TOP NOTCH BRANDS .. WHT DO YOOU THINK AN HONEST SERVICE LIFE OF ANY APPLIANCE SHOULD BE? i KNOW ONE THING ,,THERE IS NO DEPENDABLE APPLIANCES IN 2023.. I WOULD NOT TRADE MY FRIDGE OR WASHE RIN FOR A 5000 DOLLARS TRADE IN FOR NEW ONES!! MY DRY WORKERS PERFECTLY FINE .. ITS BEEN STANDING UP IN THE SAME SPOT BEHIND THE HOUSE FOR THE LAST 60 YEARS AND THE WIRES HAVE NEVER BEEN REPLACED .. JUST ALOT A CLOTHES PINS SPRINGS IN THAT AREA ..HAHA.

Are there any slide-in ovens that are quiet, or quieter than others? I have a 10-year-old Kenmore Elite oven (I moved in 2 years ago) that is loud during the pre-heating cycle. The same for convection cooking, only the fans stay on the entire time. I can even hear it upstairs. When I put my dB meter a foot in front of the oven door, I get reading of 66. I was high on the Frigidaire GCFE3060BF, but I read a review that sounded exactly like my loud Kenmore. I am tempted to try the Hisense HFE3501CPS oven in a large part because of the 2-year warranty. My fear is buying a new oven only to find it is also loud.

In your dryer reliability statistic I couldn't see LG. Can we assume LG is as reliable as Bosch for example? Also does that apply for US only is it the same for Europe?

I just got the LG counter depth refrigerator this month, it stopped freezing and cooling 2 days ago so it lasted 2 weeks!

@YaleAppliance1

Жыл бұрын

Unusual......Get it fixed or replaced.

@YaleAppliance1

Жыл бұрын

This one seems to be...Then again its to be expected if it was mishandled somewhere along the way to your house. That said, I just show the stats. Dont have a dog in the fight.

@mahak492

Жыл бұрын

@@YaleAppliance1 I bought my LG fridge and 8 days later the main board burned out. The entire fridge went to trash

@Tackla77

9 ай бұрын

LG is junk

@martamueller4423

2 ай бұрын

The main board went out on ours after 2 years. And on our LG washer after one year. What?? TWO lemons? Never again. $1,000 down the drain. 😊

I had a LG LDT9965BD dishwasher it never broke down in the 7 years it lasted til it developed a leak underneath. I'd probably buy another LG dishwasher in the future. It never required a single repair. And I ran it like you wouldn't believe it 😅😅

@lb6110

Жыл бұрын

@PLATINUM - you say...It never required a single repair. So that means its still leaking?🤔

We bought an LG refrigerator, lasted 3yrs 5 months, bad compressor. L G gives lousy customer service. They gave us the run a round for a month. They told us they had no service people in our area for the repair. Wouldn't even give the part to our repairman we called to fix it. Complained to Lowe's and they gave us another refrigerator. L G comes from Korea. Googled and they had just settled a large lawsuit for bad refrigerator compressors. Never will buy another of their products!

@kb_100

Жыл бұрын

I had one whose compressor failed after 7 years. I got it replaced under warranty. I had to pay the labor though

@5610winston

Жыл бұрын

LG=Lots of Grief

@abh9872

7 ай бұрын

Never buy a fridge with the R600 compressor, irrespective of make or model. That’s the reason for the Samsung and LG lawsuits.

@martamueller4423

2 ай бұрын

Bad luck with our LG fridge. Two years and had to have main board replaced. And don't even ask me about the LG washer. 🙄

Hello Y’ale, My family finally found a new home and are moving in December. We just got back from buying new appliances: GE55-series washer and dryer in white -we don’t think we need steam clean or the automatic dispenser. Our laundry room is mostly white. LG 260-series fridge LG 6333 range LG 5552 dishwasher -all in black stainless. We chose LG because other mfrs either don’t make all these in black stainless, or we would have had to wait weeks-months for them. Hoping you all will have a great holiday season ahead.

@YaleAppliance1

7 ай бұрын

You are going to hate this....but do not buy Black Stainless...It scratches and is not repairable. Watch my video on it

This channel is liquid gold and packed with important information. Thank you!

Surprised to hear about GE Profile. I’ve had my GE profile refrigerator replaced 3 times since purchased In 2020

I have heard a lot of stories of lg appliances going bad first hand. I dont believe the number one rating. Has you given number one to miele or maytag or speed queen. No problems. Maybe your sales numbers are skewed. Also, you may have missed the severity of the failures. Eg if LGs failed completely just after warranty and other brands had some minor issues like not levelled.

@YaleAppliance1

Жыл бұрын

Of course you have...But they sell millions of appliances in the US. I don't have an opinion of one brand or the others and report the numbers objectively. Unlike anyone else, I have to fix these products in warranty at a loss (why nobody does service) which is the reason we carry the fewest brands out of any appliance store in our area. We have performed over 100,000 service calls in less than three years. These numbers are as objective as it gets.

@mr.doctorcaptain1124

11 ай бұрын

This is a fantastic example of why objective data is far more helpful than anecdotal data. And also why relying on anecdotal data is so dangerous.

Looking at 3 different electric ranges: LG LREL6325F Frigidare GCRE3060AF PB935YPFS Any Samsung electric (glass top) we should look at over the 3 above and which ones above have the best reliability? Or is there another one/brand I really should look at?

@YaleAppliance1

11 ай бұрын

I like your choices....

@cylonred8902

11 ай бұрын

@@YaleAppliance1I appreciate your responses and time... :)

Can you provide advice on Haier? This is showing up more and more at my local home depots

@YaleAppliance1

Жыл бұрын

Dont sell them yet. They are a very solid company and own GE and Fisher Paykel.

@teddylee6302

Жыл бұрын

@@YaleAppliance1 wow, that's pretty interesting. When a company owns multiple brands, is reliability different amongst them as well?

@kb_100

Жыл бұрын

@@teddylee6302 I had a Haier dryer that was only 5 yrs and 2 months old. Just out of extended warranty coverage. It broke down and needed a small wheel to fix. But that part was discontinued so I had to throw it out. Parts availability is much better with domestic brands. I've never had problems getting parts for Whirlpool or Frigidaire. Haier is Chinese.

@5610winston

Жыл бұрын

Don't walk away. RUN!

I love Cafe Appliances for looks and features. How bad are they reliability wise? Induction Range, Refrigerator and Range hood is mostly what we care for now.

@ThePKefal

Жыл бұрын

I know you mentioned them with GE Profile but you said it was outside the top 10.

@YaleAppliance1

Жыл бұрын

Just outside about 11% in the first year

@ThePKefal

Жыл бұрын

@@YaleAppliance1 Thank you much for your prompt response. I guess it's not that bad, but it's not as good as LG or others. But their design is so good. I'm torn, hehe.

@jonathantamez2277

Жыл бұрын

I work for Ferguson and all the expensive homes or newer homes $400k and have cafe brands and Bosch and all the million dollar condos have those 2 brands. 3rd appliances would be Samsung and 4th whirlpool

@YaleAppliance1

Жыл бұрын

Umm....not exactly. Expensive homes typically have SubZ, Wolf, Miele, or THermador.

awesome thanks

Is there a difference in reliability between top- and bottom-freezer refrigerators?

@YaleAppliance1

7 ай бұрын

probably

What do you think about Zline appliances

@YaleAppliance1

5 ай бұрын

Great marketing and brand positioning......we don't sell the brand to be transparent.

How about whirlpool?

KitchenAid by far. I have their fridge, dishwasher, and microwave.

@YaleAppliance1

Жыл бұрын

Glad you like em.....but....

I have a Bosch washer & Dryer & never had no issues since 2006 not one service call ! That should tell you something!

@YaleAppliance1

11 ай бұрын

Means we called it right at just 2.5% in year 1

Putting Miele and LG in the same sentence is a sin.

@YaleAppliance1

Жыл бұрын

We have plenty of info. I am redoing the lineup video as well.

Can you check Gorenje ? A polish producer that I really like, especially because I can easily buy replacement parts.

@YaleAppliance1

11 ай бұрын

They are Slovenian and own Asko.

What about Whirlpool appliances...?

@YaleAppliance1

Жыл бұрын

Not on the list. They generally were reliable because of basic units in multi dwelling projects.

Where is Wolf and Subzero percentage-wise?

@YaleAppliance1

Жыл бұрын

Just outside the more reliable. Its a bit unfair to them. Contractors cant install panels properly and the ranges tend to be larger. We are installing SubZeros for $99, so their repair rate will be way down next year.

@ccaf5898

Жыл бұрын

I have the new model induction Wolf range that was delivered last January. I had a service call in due to the certified Wolf installers pushing the unit into its location, they must’ve caught the corner of the countertop pushing it in or banged it against the wall, they cracked the top. I noticed it a week later. Wolf replaced the induction glass top with no hesitation but yes, I’d imagine these things that have nothing to do with the reliability of the model go towards the number of service calls. Too bad the reliability and installation problems can’t be separated when doing these evaluations to get the true reliability factors in there but I understand what you’re saying.

LG may be moving up on the reliability scale but not in build quality. My less than five year old dishwasher has cracks all over the control panel and lcd that don’t light on the timer. The stove had to have the whole control board replaced. And this week the fridge’s water dispenser broke dropping little bits of plastic and springs off. It’s currently held together with packing tape because I’m sure it will involve a door replacement to repair. Never again will I buy korean appliances.

I noticed that you don't group all of LG together (Signature, Studio and Electronics). Is there a reason Signature is #8 while LG Electronics is #1. Not all LGs lines are the same quality?

@YaleAppliance1

Жыл бұрын

Different products. SKS is pro ranges and columns, while LG is more laundry

How are whirlpool side by side refrigerators?

@YaleAppliance1

Жыл бұрын

Dont sell em.

I always thought Frigidaire was a good brand but it wasn't mentioned either.

@YaleAppliance1

11 ай бұрын

Its decent.....

@Jimbo1268

9 ай бұрын

Not so much. However, the refrigerators made years ago are outstanding (owned by Electrolux). I have a side-by-side purchased in 2011 and it has had zero major issues, no service calls, and is still running strong in 2023. The ice maker does act up on crushed vs cube but it has never stopped working. It also makes a ton of ice.

@Tackla77

9 ай бұрын

Frigidaire/Electrolux is better than most of what is stated here

What about Miele

@YaleAppliance1

Жыл бұрын

No...Then again, hard to be one of the best when the products are more complicated than a base stove, washer, and dryer.

Why no reference whatsoever to Whirlpool appliances?

@YaleAppliance1

5 ай бұрын

yeah...long story. But Whirlpool/KitchenAid are generally reliable.

I would not touch any of the LG refrigerators with a linear compressor after the Class action lawsuit they settled in the USA and Canada.

@YaleAppliance1

7 ай бұрын

2014-2017...I can understand then, but they do make a good product now

I had an LG french door frig that failed three months before the warranty was over. They sent a repair guy who worked on it for 3 hours and finally gave up and finally ordered a new compressor; he stated it was leaking freon. Three weeks later he installed the new compressor and guess what, it still leaked. He leak checked the frig for three hours and finally gave up. He stated the leak was somewhere in the freon distribution in the body of the fridge and couldn't fix it without disassembling it entirely thus it was unrepairable. I spent the next five months fighting with LG to replace the fridge but they stalled by slowly escalating my problem through three levels of "customer service". I finally gave up having wasted nine months of time with LG. The bottom line is, DO NOT PURCHASE LG, THEY WILL NOT STAND BEHIND THEIR WARRANTY!

Where's Subzero Wolf & Cove...?

@YaleAppliance1

Жыл бұрын

Not here

Too bad this data doesn't take into consideration popularity. Less LG issues could be attributed to less LG right?

@YaleAppliance1

8 ай бұрын

Actually we sell a lot of LG, GE, and a few other brands. We have 18 brands, not 150 like some stores....Cant vouch for LG 2014-2017, but they are the most reliable in almost every category now

@YaleAppliance1

3 ай бұрын

But we sell a good amount of it.

Just mention your sponsor brands and ignore the rest? This is an ad masquerading as a consumer video.

@YaleAppliance1

Жыл бұрын

Not the case...We have to service everything we sell and have shrunk our portfolio accordingly. We don't sell known problem brands because we dont want our repair people facing legit angry customers. Lastly of the 20 brands we sell, not all or even most will make the list. Sales Vs Service figures is the fairest measure on the internet. There are other "repair" videos with 1 or 2 people doing repairs versus our 34 doing 35,000.

I just want a fridge to keep my food cold.

@YaleAppliance1

7 ай бұрын

No you dont....you want 10 kinds of cubes, three dispensers and the refrigerator to order out for you....

@abh9872

7 ай бұрын

@@YaleAppliance1 😂😂😂

Are you paid by Lg ? 😂 Did you missed out the W brand ?

@YaleAppliance1

6 ай бұрын

I wish. I merely report numbers from 34 service techs repairing each day. I am for reliable products regardless of brand.

I like Samsung Appliances

@YaleAppliance1

Жыл бұрын

so do i...when they work

@Sexcmo78

Жыл бұрын

@@YaleAppliance1 It seems like companies does give Samsung enough credit. They are a crazy large behemoth company and great discounts and bundles and has the largest WIFi Connected Appliances with Smart Things which they own. I have never has a better experience than with them. I feel there innovations, superb cooking and washing machines and 4 Door Flex Frdges surpass what is out there on the market. But u didnt mention Samsung,, I feel they are more innovative and offer more than LG

@cd9528

Жыл бұрын

They don't sell Samsung. Can't be a fair list when they exclude a massive brand.

@georgevail4825

Жыл бұрын

I’ve had Samsung front load washer/ dryer and it had a major defect in the washer drum mechanics just after the warranty period. The repair was quoted to cost more than a new one, so we purchased Maytag Pro W/D and love them. We also had a Samsung side by side fridge and have had nothing but problems - the door ice maker icing up, throws ice on the floor, and then just stops working. The refrigerator side has needed several temp sensors as it slowly stops keeping cool under 40 degrees and your food ends up spoiled. Will never own a Samsung again.

@5610winston

Жыл бұрын

My cousin liked her Edsel automobile.

LG is garbage. GE is crap except for their stoves and microwaves. This is advertising, nothing more

@YaleAppliance1

9 ай бұрын

No...This is based on real service calls. We logged almost 35,000 last year and over 100,000 over 3 years.