What are the key skills of a customer success lead?
We loved this answer from Bérénice Carrega of rzilient 👇
1. Project Management Skills:
→ Handling complex projects and working with high-level stakeholders
→ Being rigorous and goal-oriented
2. Process Orientation:
→ Viewing processes as roadmaps to guide customers towards success
→ Setting clear expectations from the start for better client outcomes
3. Adaptability and Curiosity:
→ Ability to quickly learn and understand businesses and industries
→ Staying curious and proactively learning
4. Analytical and Data-Driven Mindset:
→ Using data to understand customer needs
→ Creating proactive vs reactive solutions
If you’re looking to move into a leadership role, this is a must-watch.