The Efficiency Paradox | Niklas Modig | TEDxUmeå
During this lecture I will talk about something that I think is extremely interesting: What is efficiency? It is a term that everyone uses, but very few understand. I would argue that 98% of all organizations have an incorrect understanding of what “true” efficiency really is. We tend to over focus on individual and functional performance. We think that efficient “islands" is a good thing. The more we deliver the better! The problem is that research shows the exact opposite! The more we try to squeeze out from the different islands within our organization, the more inefficient the organization will be! So what is the conclusion? Being “busy” is BAD! We call this the efficiency paradox! During this lecture I will describe why this phenomena occurs and how we have to redefine our view on efficiency in order to deliver true customer satisfaction!
I am an inspirational speaker, researcher and author. Since I was a kid I have always been striving to understand what excellence really is. What is the key behind high-performing individuals, teams or organizations? In 2006, I got an opportunity that no other researcher had been given before. I got full access to study the most efficient and productive organization in the world. I spent more than 2,000 hours inside the company studying their work patterns, routines and attitudes. Since then I have been travelling around the world speaking about my findings. I have been invited to speak in 29 different counties, and all in total I have given more than 800 lectures. My first book - This is Lean - just passed 200,000 copies sold, making it one of the most sold Lean books of all time.
This talk was given at a TEDx event using the TED conference format but independently organized by a local community. Learn more at ted.com/tedx
Пікірлер: 41
ANTHONY OBO-CLAUDIUS OGOSU, NIGERIA.This is Awesome and Acknowledged.
Excellent points made. I totally agree. The intangibles never get measured even though they are what organizations say is their mission statement
Greatness! Thank you very much.
Interesting take. Most organizations struggle with technologies like Gen AI that tends to alter the flow.
Sjukt bra!
Very good! Thanks for your inspiration :)
Note for later: Go for flow efficiency, resource efficiency makes islands and makes king and queen over there who says don't interfere in my domain as we are performing way good!
one of the best talks if it becomes to the in-efficency of waterfall processes. but one of the worst, if it becomes to the question of how to deal with extra-ordinary-intelligent kids. In this case you have to cange the environemt, or better said, the eduction system. Not trying to "heal" them. Maybe they find a way to "heal" us., or our system.
This is literally the fundamental concept of value stream mapping, which has been used effectively in manufacturing and supply chains for decades. Typically it is a product or an order (for a customer) moving through the value stream. The example of an ADHD patient does a nice job of humanizing the customer.
This is a great video, thanks
There is also a queue before you get here. Also a huge challenge to even get to the queue.
Like the approach! It is wonderful for those children that started the process.
Great..
Excellent
Zara the clothing line company is text book example of flow efficiency. the customer in this video I.e patient and hospital(the org) has agreed to change the process and adopted for a strategic drift. and it's described here - how to reach for star. but it doesn't mean only flow efficiency works.( I am not able to understand 😶 ) how can flow efficiency works for low cost production or servicing industry. I still can not develop this thought
So.. 2880 hours in a month. That's why my company is so inefficient; the employees just need to work 24 hours each day, including weekends.
401 notes: true customer centricity = flows efficiency.
He is not the owner murder mystery 2
The message is good, but it took like 12 minutes to get to the point. And also, being so excited does not make the message more powerful. I would have preferred more poise and composure along the talk. But it was still a good message !
I'm not a fan of the angry tone. But overall a good message, if you keep in mind that it may be applicable at various degree depending on situation. And in a meta kind of way the problem is highlighted by making the presentation 10 times longer than it needs to be. During the long and seemingly personal rant I was like "Fantastic, I totally feel how awful it is to wait for someone to deliver".