This one resonated with me, i currently work in a chaos shop. I hate the way the place is run, the owners make all the classic mistakes you mention. When i make carefull suggestions i am looked at like i am from another planet. We occasionally have 'meetings', but they are always complaining about low productivity, messy environment, stupid customers and not making enough $$$.. They could not diagnose themselves out of a paper bag, al they can do is hang (cheap) parts and google for silver bullets. I could go on, but you get the picture...

Absolutely one of the best channels on KZread for shop owners that want to improve their shop. These guys are the “real deal”. They lived it, they learned it, and now they are giving it away free to us. Lots of respect for you guys!

@ChangingTheIndustry

Ай бұрын

Thank you so much for watching!

Not sure how I clicked on this video but I couldn’t help but sit through it. Love the energy and how realistic you both, especially with having a streamline operation that’s clear to both techs and clients. I’m gradually venturing into auto repair and this helps a ton. Thank you guys

@ChangingTheIndustry

Ай бұрын

Thank you so much for the kind words and watching! Good luck on your ventures!

This whole episode is gold. Came at an appropriate time - I'm in the middle of structuring my processes!

@ChangingTheIndustry

Ай бұрын

Thanks for watching!

I worked at GM for 5 years, I understand what you are saying. The best advice I have ever heard came from an old timer: "When there is a void, it will be filled. Things come and things go.".

In South Carolina we keep the cars that are left go to the magistrate and get a lean and usually get either the car or money for storage

Brilliant video 👍

@ChangingTheIndustry

Ай бұрын

Thanks 👍

As. a shop owner checking off the good things I have been doing without knowing I was doing them . But also hanging my head on the things I am lacking in. You both have helped me greatly thank you... You guys ever get up in PA? I'm located Just bellow Allentown

@ChangingTheIndustry

Ай бұрын

We've spent a bunch of time up there! Tom Schearer and Adam Rath are both close friends, and TOOLS used to be at Kalahari so we were up for that and flew into Allentown. This year it's in Harrisburg, are you coming up? We'll be there!

@xcryerkes

Ай бұрын

@@ChangingTheIndustry Trying to get out there Saturday..

I know my next purchase, thanks David. "Alexa: Aquarium for sale".

@ChangingTheIndustry

Ай бұрын

🤣🤣🤣🤣

I work at a very small dealer.we still do had written ROs..no computer is used in any way at our place..No labor guides either..just insane

@ChangingTheIndustry

Ай бұрын

😬😬😬😬

nice video

The problem with inspection process in management trying to shove cars through the shop. They will refuse to sell "things that the customer doesn't want", and then blame the techs about output. They want massive inspection forms filled out, with a single digit sell rate, and wonder why we don't do the inspection forms "thoroughly" while they stack car after car up with it all needing done today.

@ChangingTheIndustry

Ай бұрын

You know that as a professional technician, there's a legal responsibility to inform the client of the condition of the automobile. Is such a standard highly enforced? No - but find yourself in litigation and it's a whole different ballgame. It's likely that NOT informing the advisor and consumer of an issue or "pencil whipping" an inspection is enough to find your either criminally negligent or fiscally responsible in the eyes of a judge IF, God forbid, something ever happened that got you in that spot. It sounds like you're one of the "chaos" employees mentioned. Inspections aren't about selling work, they are about informing the consumer and working to be their advocate. It's something you should take pride in as a tech, that you provided the consumer the information to make an informed decision. But instead you make it about you and what you get out of it.....

@thisisausername1265

Ай бұрын

@@ChangingTheIndustry I hate chaos. But I will not fill out a form which is thrown directly in the trash. I will not quote jobs which are not presented to the customer. That's wasting my time, and offers nothing to the customer.

@ChangingTheIndustry

Ай бұрын

I agree, I wouldn't fill it out if it isn't presented. But not telling a client about an issue present with the vehicle to ensure its properly documented? No way! As a professional, is it acceptable to continue employment at a facility that's disregarding their duty to the consumer? Maybe the better question is why are you still there? Still yet, if the process requires the form to be filled out? I'd ABSOLUTELY expect my team to fill the form out regardless of what's done with the form. Don't get me wrong, I understand your frustration, BUT your no better than the service advisor not presenting the findings if you don't do it. At least if you fill it out, your not the one to blame in management's eyes.

@thisisausername1265

Ай бұрын

@@ChangingTheIndustry You're 100% right, I make a list of safety related items in the "Notes" sections. You're also right, I need to leave either this shop or this business.

@ChangingTheIndustry

Ай бұрын

The business isn't really the issue - the challenges found here are found in other industries as well. The shop? Definitely sounds like a problem. Have you talked to management?

Funny you bring up Adam’s Automotive they do have a system that is good however in an effort to impress everyone in the industry they are going broke over staffing their shops so they can fulfill all the promises made to the customers. I run a similar process that I learned from Greg Sands and it works great for me I opened in 2019 doing 300k my first year and last year we did 1.7 hoping to do 2m this year in a 6 bay shop that being said I’m not a fan of Adam’s main guy running the operation.

👍🏼👍🏼

Commenting on the video for the algorithm

👍👍👍

Under capitalization.

@ChangingTheIndustry

Ай бұрын

Yes!!!! 💯!!!!!

@DavidRomanKC

Ай бұрын

I disagree. Under capitalized to survive through critical mistakes. However, starting with a small fund and building slowly is entirely doable.

The shop that you were talking about on minute 27 probably has a good following if he is honest. Another thing come to my unorganized shop and I won't rat you out about your crack pipe.