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TDP131: Fraser Health's Jennifer MacGregor: Developing AI Copilots for Healthcare Efficiency & more

Episode 131 of The Digital Patient - Stories from the frontline of Digital Patient Engagement - featuring Jennifer MacGregor, VP, Digital Patient and Provider Experience at Fraser Health. Show notes 👇
[00:01:13] Ms. MacGregor shares her early experiences with healthcare IT, starting at age nine with healthcare billing.
[00:02:07] The impact of Ms. MacGregor's international education on her career, fostering a global perspective in healthcare IT.
[00:03:02] Key insights from working in diverse health systems and adopting a 'glocal' approach-thinking globally while acting locally.
[00:04:01] Favorite travel experiences and their influence on her approach to healthcare technology, particularly in Australia and Singapore.
[00:07:07] The role of different reimbursement models in shaping healthcare delivery across countries.
[00:08:35] Transitioning from EHR vendor space to leading digital health at Fraser Health, highlighting the differences in scope and complexity.
[00:11:47] Introduction of a generative AI experience at Fraser Health to support training and improve administrative efficiency.
[00:14:17] Exploring the potential of AI in reducing administrative burdens and improving system navigation.
[00:19:30] Discussing the SCALE AI project aimed at revolutionizing scheduling and resource management using AI at Fraser Health.
[00:23:20] The importance of copilot scenarios in AI, where AI suggests actions but human oversight remains crucial.
[00:28:11] The development and impact of Fraser Health's digital front door initiative, aiming to improve patient access and experience.
[00:32:17] Advocating for kindness over mere agreeability in leadership, especially for women in the healthcare sector.
Fast 5 Lightning Round:
1. Favorite Book: "The Martian" by Andy Weir.
2. Person to Meet: Rosalind Franklin, known for her role in discovering the structure of DNA.
3. Preferred Superpower: Control over time, with a preference for time travel.
4. Healthcare Belief: The complexity and costs of healthcare are often underestimated.
5. Time Travel Wish: Visit the early days of genetic discovery to witness the unveiling of DNA's structure.

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