Episode 123 of The Digital Patient - Stories from the frontline of Digital Patient Engagement - featuring Chero Goswami, Chief Information and Digital Officer at University of Wisconsin Health System. Show notes 👇
[00:01:05] Chero's early fascination with technology and its impactful role in healthcare;
[00:02:01] Why Chero took a logistic-driven leap into healthcare, motivated by a personal experience and a desire to enhance the patient experience;
[00:03:17] Why Healthcare is uniquely challenging yet inherently fulfilling;
[00:05:19] The need for a novel approach to solving healthcare's enduring issues, focusing on strategy over increasing resources; capability over capacity;
[00:09:22] Emphasizing experience and adaptability in healthcare IT to support care providers and patient outcomes;
[00:14:43] Future vision of care; accessible from home and the potential shift towards patients dictating care delivery timing;
[00:17:51] Chero's philosophy on service excellence: combining grit, grace, and gratitude to enhance team dynamics and patient care;
[00:21:05] Encouraging IT teams to own project outcomes, emphasizing the distinction between output and outcome;
[00:25:06] The importance of recognizing and adapting to individual preferences in healthcare, challenging the one-size-fits-all approach;
[00:32:39] The crucial role of knowledge in tackling healthcare's future challenges, advocating for a proactive and informed leadership;
[00:37:47] "Coffee with Chero," an initiative to foster personal connections and understand team perspectives;
Fast 5 Lightning Round:
1. Favorite Book: "Caste" by Isabel Wilkerson, for its profound insights into caste systems and racial segregation.
2. Person to Meet: Steve Jobs, admired for his obsession with design and simplicity.
3. Preferred Superpower: The ability to read people's minds, with a humorous note on handling constant mind-reading.
4. Unique Belief in Healthcare: It's the only industry where customers don't wake up wanting to visit.
5. Time Travel Wish: Experience flying on the Concorde, reflecting a missed personal bucket list item.