Great video. Followed all the different steps, then finally replaced the battery and still not charging. I got the double blinking red at first and took the battery out again. Now getting no red light at all. A lot of problems with these very expensive headphones!

@MrAmandaAmaral

2 ай бұрын

Same for me, i replace the battery, got the red light fist and then, after 10 minutes no red light :(

@estherkeba24

2 ай бұрын

Change the system charger

@bradleybrock7477

2 ай бұрын

Same

@atheistbeast7645

12 күн бұрын

Mine two blue blinking then few red one then back no non stop blue blinking. 278$ 😡😡😡

You sir are a genius. Replaced the battery and works a treat. I wouldn't of had the courage in replacing the battery until I saw your video. Excellent walk through. A million thanks. 👍

300 plus dollars to be having these problems with these headphones smh😒

@jevondaperkins4131

3 ай бұрын

And I have a warranty and asurion is not trying to replace these headphones! I’ve sent them back three times for the same battery issue.

@leandromedina6805

27 күн бұрын

Where are you located? I want to have mine repaired

Just wanted to say this video is still helping folks, thanks so much!

Your video saved my hide. This fixed my headset and I can’t thank you enough.

Thank you for helping me. I just did a whole airline flight without using my new headphones because I didn’t know how to turn the power on! The flight home should be much better. All the best. 🙋🏼‍♀️🇦🇺

Thank you! Great technical video! I lost one of the 4 silver screws, but found it in the carpet, barely, by turning off all the lights and angling a flashlight beam.

@jontriestofixthings3718

2 жыл бұрын

Whew! It is easy to lose those screws! I usually find them a few days later by painfully stepping on them ;)

Absolutely wonderful man, saved my headphones. Thanks a lot and it's 2023!

@bennyyeung7179

10 күн бұрын

Saved my headphones in 2024! 🙌🙌

Saved my life. Unplugged the battery pack and it started to charge again!!!!!! Thank you

Your video did wonders. Thank you so much ! I am autistic and these are my life. I already had to change them 3 times because of audio quality issues using the full 3 years warranty I bought with them. Still it cost me 50 euros each time.

@je11yb3an

11 ай бұрын

OMG :’) literally me fucking too i’m so happy you were able to fix them! mine haven’t worked properly for months now and i basically have to jumpstart them😭 (just realized i most likely have to replace the battery if i’m literally jumpstarting it every.single.time.🤦🏻‍♀️), I’ve been extremely deterred from going out , transiting, going on walks, practically most outside activities, and coupled with how un-fun house duties are now that i can’t be immersed in music and be in my own little bubble life fucking blows, i want my peace back lol

@finnthechosenone4268

7 ай бұрын

Whoever invented these should be crowned lord of all autism

Thanks, removing the battery worked for me. I had bought a new Sony MX4 online and it stopped charging 3 months later. Sony SG wouldn't repair it under warranty as I didn't buy it in SG so had to pay $275 to repair it. It then broke again 6 months later and this KZread fixed it. Thanks again. I dont think I will buy Sony again.

Thanks for this clear and concise video , I’m happy to see some folks got there’s up and running again, I’m at my 2nd battery change and it looked like it was charging, 60% at first , down to 10% after a day, now red led goes dark every 7 seconds or so. I did change the right side board as well as I had noticed a crack. Hoping you’ll have a cure for this!

@WA5ON1

6 ай бұрын

Hi, i have the exact same issue as you, suddenly the headphones wont charge, the red light just goes away after 20 sec or so, have you solved this issue? do i have to replace the battery?

Awesome! Unplugging the battery did the trick. Saved my day!

@PrinceNeverLazy

Жыл бұрын

Still working after that?

Thank you so much step 3 worked for me I hope everyone will find your channel

Cheers mate, just ordered a replacement battery using your link 🙏🏻

My WXM5s stopped charging and I couldn't find any tutorials for that model. However, they are similar enough that I was able to use this video to troubleshoot the 5s. The linked ebay store has parts for the 5s as well and I was able to replace both the battery and charging motherboard on my own once this video taught me how to take them apart without hurting anything. Thank you for the video! It was a real life saver!

@Ace_Ace13

2 ай бұрын

i forgot to charge my xm5’s last nighta dn the battery drained now it wont charge :)

Thank you for the well structured and calm video.

Just mailed mine in for repairs...😭 wish I saw this earlier...great video!

This video is a life saver, just fixed mine following the steps and it is now charging.

I appreciate this video. It was very effective. A simple reset got them charging again..

Thanks for that video the disconnecting the battery worked for me even though it's a different pair of Sony headphones it's like the wh-900 something

Thank you for showing how to disassemble. I was having a clicking sound when the ANC was on, but just removing the earcup and cleaning inside solved it.

Wow, for expensive headphones alooot of people have problems with it!!

Thanks so much ...I was going to throw away headphones..Thanks to you I replaced battery and now they work !!!! THANKS AGAIN

WOW Sony have made it surprisingly easy to replace the battery i'm already considering replacing the battery but not for my xm4's but my aging xm3's

Oh my god.... Oh my God you saved my headphone.... My head phone was not turning on since 2 months and i was thinking to throw it away... But your step 1 worked... Lots lots lots of thanks...

I can’t thank you enough Really appreciate your support Now it’s works fine with me

Brilliant, Thank you, just by opening it up under your instructions I found the lower connector dislodged due to impact. All good now

i usually watch plenty of videos and never like and subscribe to them but your video was big help and saved me from spending a couple hundred on a replacement that i gotta like and subscribe lol

Had powering up issue, re-seating the battery cable fix the problem. Thank you!

Thank you so much! Xm2 were charging, but didn't switch on. No reset worked, just disconnecting the battery. Once again, thank you!

Thank you so much! I followed your steps and my headphones work again!

Used step 2 to fix my XM2's! Still going strong after 7+ years haha thanks!

Thanks a lot. Your video saved a lot time and money for me . Just simple factory reset able to to solve my headphone issue

Wow great video. Very different compared to other where they rush it and sometimes forget to mention a step, but in yours it's calm, slow and very detailed 🔥🔥🔥🔥. Question, can you use a flat screwdriver instead of a prying tool? And is it ok to use a pair of tweezers when reconnecting the cables?

@zaqueattaq

Жыл бұрын

I just used a flat screw instead of a prying tool, i broke one clip but i think it should be fine and i wouldn't worry. Just be very slow with it. My headphones aren't working so i think i need a new battery

This fixed my set that wouldn't charge. Thanks!

Thank you so much. My charging light never went out. Did the rest and it goes out when full now!

Such a great demonstration! Thank you so much!

Thanks for the fix, disconnecting the battery did the trick in the end

Great video. Replaced battery but no red light when on charge. Disconnected charger cable, did a factory reset by holding both buttons down for about 7 seconds until light flashed blue 4 times. Reconnected charge cable and got a red solid light. Problem fixed. Thanks for great video

First step solved my problems lol, thought I had to buy a new headset as it wouldn't take power from the charging port.. Thanks so much

I had an issue with my headphones not turning on at all (except when you use the cable LOL). I didn't hope that this solution would resolve the issue, but it worked!! Thank you so much!

@yunam5665

12 күн бұрын

Unfortunately, now my headphones do not charge. The charging light is blinking red when I connect it..

The Factory reset worked for me! Thanks, you rock!

I love you always helps me when it shuts down thank you very much ❤

I cannot thank you enough. You are so more helpful than sony itself and I'm really hopeful this will work. I am so grateful for you thankyouthankyouthankyouthankyouthankyou!!!!

The reset did the trick for me, thank you so much

hi, thanks so much for the video! i tried disconnecting and reconnecting the battery, sadly it didn't work. i have a suspicion it might be the charging port? (not sure if the whole port is loose or broken or if maybe the pins are damaged?) wondering if you know how to fix this/if its fixable without sending them for repair.. thank u!

Thanks for the video. The first step worked for me.

Thank you for fixing my headphones! 🎧

in case of charging problem, try turning the headphones on before plugging in the charger. If the battery is totally dead, plug in the charger while holding the power button. These have always worked for me, I'm not certain if they would work for everyone.

Why have i had these for two weeks and they are already having this problem..

Fixed! Solution at end. / Very nice guidance video which did not work for my situation. Here is what I observed. The head phone was dropped in a pond. When brought to me, it was fully dry and will not turn on. USB charge light is on and drawing 310mA. When ON button is pressed, the Charge light goes off and the current drops to 50mA. After a few seconds, the light by the USB comes back on and the current jumps back to 310MA. The head phones react the same as you demonstration in your guidance but did not alter per my observations. I opened the ear set and noted that there were no signs of water on the plastic or circuit board. Disconnected battery to measure 3.8V on battery and 4.14V on board connecter with USB connected. Reassembled and re-ran your tests to no avail. Put on charger for 10 minutes. Still won't turn ON. I have not opened the push button side. I opened the other side and no water intrusion seen. // Later, I noticed that if I hold the power ON button for 7 seconds, the unit would give the 4 blinks. This led me to think the Custom button might be shorted. Re-Opened the Left side and was able to only view the tiny button board and not brake wires, due to to way it was assembled. Opened the circuit board side to remove the flex cable to see a tiny bit of corrosion on some fingers. Cleaned fingers of all flex connectors with white eraser. Re-assembled, NOW IT WORKS! YIPPY!

Factory reset worked. Thank you for this video 💯

The reset saved me for a headphone ch520, thanks

Thanks man! Your valuable advise really help.

@jontriestofixthings3718

2 жыл бұрын

Glad to hear it!

Thanks! Disconnecting the battery worked for me.

Perfect video. Thank you!

Thanks! VERY well made pedagogical video!

Thank you so much, I just had to reset and it started charging :)

Disconnecting the battery worked for me .. thank you sm!

The second fix worked for me Thanks a lot.

Appreciate the fix!

This worked right away. Thanks !

Thanks! I was upset about this! You fixed my phone in 43 seconds.

@jontriestofixthings3718

2 жыл бұрын

That's fantastic! I'm so glad I could help! You are my very first super thanks so a huge thanks to YOU too :)

Thank you for a great video! Any tips on a corroded USB C port. Think that's what's causing the interrupted charging?

Thanks for doing this I could not figure out how to fix them and it fix them so thanks

Thank you, the first fix worked!

discharge battery tutorial help me problem stuck power at 30% , thank you a lot !

Was very handful! Thank you!

Factory reset worked for now! Thanks

Loved this, I am going to try this on the older version and will report back! :)

@rich_perezathlete

10 ай бұрын

how did it go?

Thank you, now I’m relieved!!

Great video. How about the high pitch noise when you activate ANC? Do you have any idea how to fix it? Thanks.

Thank you kindly for this video !

Hi there Jon, I tried all fixes, even ordered your battery replacement and completed a replace. Still nothing on the headphones. Any suggestions for what to do next? Thanks!

Disconnecting battery helped. At least for now it charge. Anyway, I know replacing the battery is easy if it breaks again. Thanks for the video.

Hey! Great video and thanks for all of the helpful info. I replaced the battery and now the headphones will power on. However, they will not charge. I disassembled the entire right can check connections on from the USB C to the board, and everything looks good. Is the next step to replace USB C port?

@radiantbackgroundmusic421

Жыл бұрын

Did you figure it out with the usb c

Thanks, The second fix worked for mine

@jontriestofixthings3718

2 жыл бұрын

Sweet!

I LOVE YOU MAN. Totally worked

Reset worked thank you!

The third step worked thanks a lot

Cheers! Had to disconnect then reconnect the battery to save mine, still a valid solution in 2024 🙌 The problem: Stopped charging beyond 10%, warranty is registered in another country. Solution: The video My headphone is only 2 months old, very disappointed at Sony for this manufacturing issue.

very helpful thanks

Well, that's just saved me 300£ - happy days, thanks so much.

hey thanks , step 2 is worked for me, issue i had was auto power on and off is not happening

Many Thanks for your great video 📹 👍 😀

Thank you for your help

it worked! Thank you so much!

Wow, I thougt my headphone was broken. Step 1 thank you 😊

Installed new OEM battery with the help of your video and it initially worked but once it needed recharging it will not recharge along with red charging light not on. I've tried all the various reset options and also tried disconnecting battery but no luck. Any suggestions or possibly need new charging circuit board? Thanks

You are a life saver 💓💓

Jon, thank you for your help my Sony headphones have had charging issues now no power present is there somewhere to send these as they were a gift and also out of warranty

thank you so so much. mine work now.

Thank you!

Bro, THANK YOU SO MUCH!

So does a new battery come with the yellow heat sensor ribbon? If not do you take original off old one and put it on new one?

What worked for me. Follow his instructions but after disconnecting the battery do this next step. Hold down the power button for 10 seconds to discharge any residual power in any capacitors. Then reassemble and charge. It worked for me. I did his step but it didn’t work, then I remembered this trick about discharging capacitors by holding the power button down on electronic devices to erase any stored memory. Try it out it might work. Good luck!

Thanks! FACTORY RESTORE can fix Hands-Free AG lost signal (not show) problem.

Hi, thanks for the solution, just one question, I buy the pack of cables your are using and I like them so much, and I couldn't find them in my Amazon history, could you write me the link please

Thanks Buddy 🎉