I have a week that I buy the WF-XB700 and the truth is that they are great many hours of battery just what I needed, I work at uber eats on my motorcycle good job sony

Thank you!!

NICE THANKS ALOT!!! I liked and subsrcribed

Hi, I was a given WF-1000XM3 by my sister and it’s been more than a week I haven’t been able to connect I have tried a lot of phones to connect but to no avail I can’t even get the Bluetooth the Bluetooth name on all the phones I have tried to connect with. What is the problem please?

Great ❤️❤️❤️

Worked with my iphone on the first try. Thanks!

Thanks.

Hi, my xb700 works really well for VoiceCalls, MP3, Video Calls etc....but doesn't connect to KZread? Please help

I have a problem in connecting with the left side can I change the connection to the other side

4 hrs ago I bought this headset from Reliance Digital, left bud is not charging. What should I do ? I feel like I got scammed

Quite helpful, I've been trying for weeks to pair phone with devise..🙂😁

@samirkaram8625

3 жыл бұрын

Mic quality ??

@SonySupportUSA

3 жыл бұрын

​@Samir Karam, Thank you for your inquiry! If you are referring to the call quality, the WF-XB700 provides great call quality when connected to a smartphone or mobile phone that supports HFP (Hands-free Profile) or HSP (Headset Profile) Bluetooth profile. It also provides great call quality when using video calling applications. Some other things to note, Bluetooth 5.0, hands-free calling, the ability to use a voice assistant( google assistant and Siri), and 9-hour long battery life, a total of 18-hour with a charging case. I hope this helps! Thanks! - Romeo

@divija17

3 жыл бұрын

@@SonySupportUSA can you tell why mine isn’t connecting? Like I’m confused 😐

@SonySupportUSA

3 жыл бұрын

​@@divija17, thank you for your comment. We are sorry you are encountering an issue with your headphones. Do you have the same model mentioned in this video? If yes, please try following the steps provided on the links and see if it resolves your connection problem: helpguide.sony.net/mdr/wfxb700/v1/en/contents/TP0002755660.html www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-xb700/articles/00030345 Please let us know how it goes by replying to this thread. - Romeo

@divija17

3 жыл бұрын

@@SonySupportUSA my blue light isn’t glowing and the red light doesnt stop blinking

Just bought this. But while using it, the sound only comes from the left earbud. Also while both are kept in the charging case, the right one has a blinking red light (which keeps blinking). I tried to reset it but while the left one went the way it was described, the right one didn’t. No light came from it.

@savithryj

3 жыл бұрын

Facing similar issue

@SonySupportUSA

3 жыл бұрын

Hi Atul, thank you for reaching out to us, and we are sorry for the late reply. Do you have the same model number mentioned in this thread? If yes, please try following the steps below and see if it resolves the problem: No sound or sound only from one side of the earbud headphones - www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-xb700/articles/00229323 If the issue persists, please try initializing the headphones to restore the factory settings: www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-xb700/articles/00245710 Please let us know the result by replying to this thread. Hope this helps! Best regards, Romeo

@rogerbowen9349

Жыл бұрын

​@@SonySupportUSAi can't get mine too connect or even say Bluetooth

Ey thanx

These headphones are great, but pairing them to a new device after they've already been paired elsewhere is a royal pain in the ass and usually takes multiple attempts.

@MatthewLamers1

Жыл бұрын

I'm having this problem now. Any solutions?

@Cyblade6

7 ай бұрын

​@MatthewLamers1 Not sure if you're still having this issue, but if you hold the pairing button on each earbud down for about 20 seconds, the LED lights will change from blue to red, and they should be ready to pair to a new device. Good luck.

What about pairing with MAC afterwards

The blue light doesn't lit up when removed from the case? How do I pair them?

@SonySupportUSA

2 жыл бұрын

Hi Varun Deshpande, We regret to hear you're having issues with the unit. Make sure both the left and right unit are fully charged. When you remove the headset from the charging case, the headset turns on automatically and the indicators flashes twice in blue. You will hear the voice guidance say, “Power on”. If the indicators (blue) of the headset doesn't lit up when removed from the case, resetting may help resolve the issue: helpguide.sony.net/mdr/wfxb700/v1/en/contents/TP0002755682.html When you pair a second or subsequent device (the headset has pairing information for other devices), press and hold the buttons on both the left and right units for about 7 seconds. To pair and connect with a Bluetooth device, please follow the steps from this help guide: helpguide.sony.net/mdr/wfxb700/v1/en/contents/TP0002928774.html Keep us updated on how it goes by replying to this thread. Regards, Jess

Hi, can we actually use the headphones left and right seperately ?

@SonySupportUSA

3 жыл бұрын

Hi CØZZY, Thanks for your inquiry. We're sorry but the WF-XB700 can't be used independently. They are designed to always output sound to both left (L) and right (R) units. Regards, Jess

@nikolahristomirov9303

3 жыл бұрын

@@SonySupportUSA Actually you can! I tested and find out, that you can but only if you remove the right earbud. The left one remains active.

@oscarhernandez-fl5sx

3 жыл бұрын

@@nikolahristomirov9303 how

@theguywhodidntask_1875

3 жыл бұрын

@@oscarhernandez-fl5sx the left one does the Bluetooth connecting not the right so if you take the left one out independently it will still connect as you leave the right one in

Mine can’t seem to find my ear buds

@odsonchris4377

Жыл бұрын

Put both in and hold down for 10secs

can it connect to more devices at the same time?

@SonySupportUSA

2 жыл бұрын

Hi Kerol ke Kerol, thanks for reaching out to us. Unfortunately, the headset does not support multipoint connection and Sony Headphones Connect App. It can be PAIRED with multiple devices (up to 8 devices) at the same time, but unlike the WH-1000XM4 model, it cannot be CONNECTED with multiple devices at the same time. When the headset is paired with two or more devices, you'll need to switch the Bluetooth connection to the desired device. Regards, Jess

Hi there , I bought WF xb 700 , left bud is working but the right one is not ; can't get the light on. Any ideas

@anchalaggarwal830

4 күн бұрын

I've the same problem please guide

How can I raise the volume for incoming call since it’s so low if I’m not listening to music I won’t know I’m receiving a phone call since music stops other wise I miss the call it does have a sound but it sound like ten miles away so if I’m not waiting for it it will go unnoticed please help

@SonySupportUSA

2 жыл бұрын

Hi Hvega664, Thanks again for your comment. We already replied to your other post. Please check the following link: kzread.info/dash/bejne/n2tqurZ8ncXckbQ.html&lc=UgwKho3IFHPEmNfCIiV4AaABAg Best regards, Romeo

My SONY WF-XB700 works on left side, but right side no. When i put inside the box, the flashing light (red) is faster, but again, doesn't works, doesn't turn on. Can you help me? Thanks !

@michaeltrevino201

3 жыл бұрын

Same problem. Only the left works. Did a factory reset a few times and still the same thing

@SonySupportUSA

3 жыл бұрын

Hi Walter and Michael, We regret to hear that the right side of your WFXB700 is not working. This is usually not the case for our headphones nor the experience we want you to have. We'd love to help you troubleshoot your problem and turn this into a better experience. Please try to reset the earbuds by following these steps. Press and hold the button on the left unit for about 20 seconds. Release your finger when the indicator (red) of the headset turns off after flashing. Then press and hold the button on the right unit for about 20 seconds. Release your finger when the indicator (red) of the headset turns off after flashing. If the headset does not operate correctly even after resetting, initialize the headset. Press and hold the buttons on both the left and right units of the headset for about 15 seconds. Release your fingers within 5 seconds after the indicators (red) of the headset starts flashing. Press the buttons on both the left and right units within 10 seconds after the indicators (red) of the headset light up. After a few seconds, the indicators (blue) flash 4 times, and the headset is initialized. Reference: helpguide.sony.net/mdr/wfxb700/v1/en/index.html Should you need further assistance, please email us at socialsupport@am.sony.com with the following details: Name: KZread Username: Model Number: Issue: Telephone Number: Sincerely, Erin

Sony team pl help..I purchased the set five days back..my right bud red light is continuously blinking..I tried charging..checked the connections..not responding to factory reset settings too..pl help to resolve the prob as the set is brand new

@SonySupportUSA

2 жыл бұрын

Hi debraj, thank you for choosing and purchasing our product. We're sorry to hear that you have an issue with the right earbud of your SONY unit. Do you have the same model number mentioned in this thread? If yes, please confirm all the steps provided on this link are completely performed: www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-xb700/articles/0024571 If the issue persists, please find Sony Electronic’s Support information: Go to sony.com > click on “Support” > scroll down click on “Contact Support” > click on [Product Category] > click on “Chat Now” Please reply on the thread if you need or would like additional support. We should [like/love] this comment. Thank you, Earl Sony Social Media Team

After some time playing they disconect for no reason interrupting the song and making a sound. I have an iphone 11. Headphones are always 100% charged. Any advice?

@SonySupportUSA

2 жыл бұрын

Hi Bruno, thank you for your comment. We are sorry you are encountering an issue with your headphones. Do you have the same model mentioned in this video? If yes, please try following the steps provided on the link below to isolate and fix the problem: www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-xb700/articles/00232102 If not, please reply to this thread with the exact model number of your headphones as well as your current location so we can better assist you. We are looking forward to your reply! - Romeo

How come i cant just use the right ear bud. I work construction and ca. Only have one in at a time and id like to swap ears not only use the left earbud all damn day

Subscribed..❤

It doesn't pair with a bluetooth-capable SONY TV KD-49XH8096. Please help !

@SonySupportUSA

3 жыл бұрын

@Fan TV, You can try resetting the headphones and pair them again with the TV. For further assistance regarding your product, we highly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at www.sony.net/SonyInfo/Support/. ~Earl

My left earpiece makes a strange noise when the sound is off or low. What can I do ? help please

@SonySupportUSA

3 жыл бұрын

Hi Ricardo, We are sorry to hear that. You can reset them to isolate the issue by pressing and hold the button on the left unit for about 20 seconds. Release your finger when the indicator (red) of the headset turns off after flashing. Then press and hold the button on the right unit for about 20 seconds. Release your finger when the indicator (red) of the headset turns off after flashing. For further assistance, we kindly recommend visiting our Sony Global Website for information on contacting the Sony Support Center in your region at www.sony.net/SonyInfo/Support/. Regards, Vincent

Cant find in earphone app by sony.I am using iPhone 8 plus .Pls reply

@SonySupportUSA

2 жыл бұрын

Hi VYAS, thank you for reaching out. You can install the Sony Headphones Connect app on your iOS device by opening the App Store and typing in the "Sony Headphones Connect" in the search bar. But if you're using the WF-XB700, this unit doesn't support the Sony Headphone Connect app. Should you need any assistance, please reply to this thread. Regards, Sam

I’ve tried connecting my earbuds to my iPhone multiple times, but it doesn’t identify them. They’re not connected to any other device so I’m assuming it’s just them being buggy. Please help.

@SonySupportUSA

2 жыл бұрын

Hi FBI* nonCap, We're sorry to hear you're having an issue pairing the WF-XB700 to your iPhone. Let's try to resolve this issue by following the troubleshooting steps on the link below: helpguide.sony.net/mdr/wfxb700/v1/en/contents/TP0002755730.html helpguide.sony.net/mdr/wfxb700/v1/en/contents/TP0002755660.html If the steps above didn't resolve the issue, please initialize the headphones and pair it again on your device. To initialize the headphones, please follow the steps below: helpguide.sony.net/mdr/wfxb700/v1/en/contents/TP0002755684.html Should you need further assistance, feel free to reply to this thread. Thanks! -Sam

one of my earbuds is not turning on when I take it out of the case (it the right earbud). what should I do? I've held the button several different times and ways but nothing seems to work.

@SonySupportUSA

2 жыл бұрын

Hi ayaya, We're sorry to hear you're having a no power issue on the right earbud. Please follow the troubleshooting steps below to resolve this issue. Make sure the battery is fully charged. You cannot turn on the headset when the headset is placed and being charged in the charging case. Remove the headset from the charging case to turn it on. Set the headset into the charging case and close the lid of the charging case. You may be able to resolve some issues by setting the headset into the charging case. Reset/Initialize the headset. Follow the steps on this link to reset the headset: helpguide.sony.net/mdr/wfxb700/v1/en/contents/TP0002755682.html REF: helpguide.sony.net/mdr/wfxb700/v1/en/contents/TP0002755764.html If you're still unable to resolve the issue , please contact our product support team through this link for further assistance: us.esupport.sony.com/support/s/service?language=en_US. Regards, Sam

@ayayatokki

2 жыл бұрын

@@SonySupportUSA Oh thank you so much for the response! thankfully I was able to fix it!! Have a nice day~

Good for listening music but bad for voice calls 😒 expecting update for that issue @sonysolution

If I take out just my right earbud it doesn’t connect to my phone but if I do the same with the left it connects

@SonySupportUSA

2 жыл бұрын

Hello Oisin, Thank you for your comment. Do you have the WF-XB700? If yes, please refer to the below: As part of the normal operation, the WF-XB700 can't be used independently. Both units of the headset need to be removed from the charging case to enter pairing mode and connect to your audio device. We appreciate your input. If there's anything we can do to help you need more technical assistance, please feel free to reply to this thread. Hope this helps! - Romeo

That doesnt work, i cant connect it neither iphone or android, it worked at first when i pressed the right one 2 seconds once i opened it, but after that i cannot connect it again in the same device or other. EDIT: it worked after pressing it 7 seconds a lot of times, i did it once and said: power on. So it didnt work neither, but i kept trying it at least 2 more times until it said something about Bluetooth. Definitely the sound is amazing, the connectivity is the worse i have seen in some headphones.

Sony Wf-XB700 can connect to the Sony headphone app?

@SonySupportUSA

3 жыл бұрын

Hi Tam, thank you so much for your inquiry. We are sorry, but the WF-XB700 doesn't support the Sony Headphone Connect app. However, these headphones feature EXTRA BASS for a great deep and punchy sound. I hope this helps! Thanks! - Romeo

the right side erbud cannot connect how to make it connected with the left bud?

@SonySupportUSA

2 жыл бұрын

Thank you for contacting Sony. We apologize for the inconvenience you're having. Please initialize the unit, so they can connect with each other again. Please access the following link for more details on how to initialize the earbuds: helpguide.sony.net/mdr/wfxb700/v1/en/contents/TP0002755684.html Please reply on the thread if you need or would like additional support. Regards, Ivan.

I can connect to my phone no problem but they won't show up on my laptop, any way to fix that?

@SonySupportUSA

2 жыл бұрын

Hi Dn Smrt, thank you for reaching out. If you have already established a Bluetooth connection to your phone, please press and hold the buttons on both the left and right units for about 7 seconds to pair a second or subsequent device (e.g smartphones, laptops, etc.). For a more detailed information on how to pair with a Windows computer, please refer to this link: helpguide.sony.net/mdr/wfxb700/v1/en/contents/TP0002928783.html Should you need further assistance, please reply to this thread. Regards, Sam

Unable to connect with headphones connect, very bad app service

when i keep the left earbud in the case, the right earbud will automatically power off..should i reset it?

@SonySupportUSA

3 жыл бұрын

Hi Muhammad, You can reset the headphones to isolate the issue. For further assistance regarding your product, we highly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at www.sony.net/SonyInfo/Support/. -Vincent

@dttec7660

3 жыл бұрын

I learned that the phone connects with left one. But in Features it says they connect seperately for better experience. So you can't use right one independently

@SonySupportUSA

3 жыл бұрын

@@dttec7660 We understand your anticipation of the feature for using only one unit of the headset. The WF-XB700 are designed to be use with both earbud units inserted into both ears. This means the right unit cannot be configured to output sound, while the other left unit stays in the charging case. In order for the right earbud to establish a Bluetooth connection with your smartphone, the left earbud has to be outside the charging case. Hope this helps! -Jess

Can I pair it with 2 devices at the same time

@SonySupportUSA

2 жыл бұрын

Hi SKAY, Good question! Unfortunately, no. the WF-XB700 does not currently support the Multi-point Connection feature. It can be paired with up to 8 devices, but unlike model WH-1000XM4: it cannot be connected with multiple devices at the same time. Although this model does not support multipoint connection, the WF-XB700s gives you great deep and punchy sound in a bold distinctive look. It keep you going with up to 18 hours of battery life plus the ability to get 60 minutes of use from a 10-minute quick charge. The Ergonomic Tri-hold structure provides a secure fit, and the IPX4 design gives you long-lasting sound through rain and sweat. Hope this helps. -Sam

I cant connect only my right earbud how do i fix it?

@SonySupportUSA

2 жыл бұрын

Hi Gio, We regret to hear that you are not able to use only the right earbud. Unfortunately, using only the right earbud of the WFXB700 is not supported. We also don't recommend using only one side of the WFXB700 headphones. The headphones can be operated wearing only the left side, but the proper operation isn't guaranteed. The WFXB700 is designed to work properly when using both sides of the headphones. We do offer headphones like the WF1000XM4 wherein you can use either side of the headphones at a time. Please reply on the thread if you need or would like additional support. Regards, -Ralph

I just got them as well but I just found out that the right one doesn’t work independently! Is it just mine or is the right bud actually not useable alone

@SonySupportUSA

2 жыл бұрын

Hi Abhishek, thank you for your inquiry. The WF-XB700 can't be used independently. These headphones are designed to always output sound to both left (L) and right (R) units. The WF-XB700s give you great deep and punchy sound in a bold distinctive look. And it keeps you going with up to 18 hours of battery life plus the ability to get 60 minutes of use from a 10-minute quick charge. The Ergonomic Tri-hold structure provides a secure fit, and the IPX4 design gives you long-lasting sound through rain and sweat. Hope this helps! -Sam

My Sony ear buds keeps randomly disconnecting what can I do?

@SonySupportUSA

3 жыл бұрын

Hello What's up! Christopher, please provide the complete model number of your Sony headphones so we can further assist you. Regards, -David

@MrKartikkapur32

3 жыл бұрын

Did you find any solution to it ?

Can u connected only Right side

@SonySupportUSA

3 жыл бұрын

Hi Merin, thank you so much for your inquiry. Unfortunately, no. The WF-XB700 can't be used independently. Both units of the headset need to be removed from the charging case to enter pairing mode and connect to your audio device. Hope this helps! - Romeo

Its not working, the headphones arent coming up as an option when i go on bluetooth

Can I can raise the volume for incoming calls it hardly sounds for incoming calls like the sound it’s 10 thousand miles away if I’m not listening to music I won’t know someone calling me because it’s so low

@SonySupportUSA

2 жыл бұрын

Hello Hvega664, Thank you for reaching out to us with your concern, and we apologize for the inconvenience. Do you have the same headphones model mentioned in this video? If yes, please ensure that your smartphone or mobile phone supports the Bluetooth profile HFP (Hands-free Profile) or HSP (Headset Profile) so you can enjoy a hands-free call using these headphones. Unfortunately, the ring tone cannot be adjusted to the headphones themselves. You may try adjusting the volume on the connected device or try using a different smartphone to isolate the problem. You may check out the following link for more information: helpguide.sony.net/mdr/wfxb700/v1/en/contents/TP0002757658.html Should you need more assistance, please reply to this thread with the exact model number of your Sony headphones and your current location so we can better assist you. We are looking forward to your reply. Best regards, Romeo

I just paired one pair... Surprisingly very low sound. No noise from outside, But i can hear my internal noises while I am listening to music. I did something wrong...

@SonySupportUSA

3 жыл бұрын

Hello Radu, we apologize for the inconvenience. On this site, we can assist customers in the US and Canada. For further assistance regarding your concern, we highly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at www.sony.net/SonyInfo/Support/. Thanks! - Romeo

Hi. I lost my left earbud and ever since, the right earbud doesn’t work. My phone doesn’t even see it . I’ve tried resetting to no avail. Is there a solution please?

@SonySupportUSA

2 жыл бұрын

Hello Dat Multitalented Doc, Thank you for your comment. We sincerely regret to hear what happened. May we have the exact model number of your Sony headphones as well as your current location so we can best assist you? In the meantime, you may find the following article helpful: www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-xb700/articles/00189241 We are looking forward to your reply. Best regards, Romeo

@datmultitalenteddoc7330

2 жыл бұрын

@@SonySupportUSA Thankyou for the swift reply. The model is WF-XB700 and I’m currently in Lagos,Nigeria.

@SonySupportUSA

2 жыл бұрын

​@@datmultitalenteddoc7330, thanks for providing the model and verifying your location. On this site, we are able to provide assistance for customers in North America. For further assistance regarding your product, we highly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at www.sony.net/SonyInfo/Support/. Erin.

How many time sony take charge

@SonySupportUSA

2 жыл бұрын

Hi sonu, thanks for your inquiry. For the charging time, The required time for fully charging the left and right units of the headset is about 2.5 hours (*). The required time for fully charging the charging case is about 3 hours (*). *Time required for charging the empty battery to its full capacity. The charging time may differ depending on the conditions of use. -Sam

My left earbud doesn't turn on and when put in the case it blinks red. The right side looks alright when charging and it blinks normal when taken out the case but the left side just doesn't turn on. Any solution?

@SonySupportUSA

2 жыл бұрын

Hi Space Drop, Thanks for reaching out. We regret to hear you're having issues with the unit. We’d love to help you troubleshoot your problem. If you have the WF-XB700 model and the left earbud does not turn on, you may be able to resolve the issue by connecting the charging case to an AC outlet, and then set the headphones in the charging case. Be sure to charge the charging case as well as the headphones. After charging, check if the left and right earbud turns on after you remove them from the charging case. If the indicators (blue) flash of the headset doesn't lit up when removed from the case, reset the headset: helpguide.sony.net/mdr/wfxb700/v1/en/contents/TP0002755682.html If the headset does not operate correctly even after resetting, initialize the headset to restore factory. helpguide.sony.net/mdr/wfxb700/v1/en/contents/TP0002755684.html Please reply on the thread if you need or would like additional support. Regards, Jess

@spacedrop1775

2 жыл бұрын

@@SonySupportUSA The left side just doesn't want to do anything. I tried resetting it but the left side does not light up or turn red.

@SonySupportUSA

2 жыл бұрын

Hello Space Drop, Thank you for getting back to us. It is really unfortunate to hear you are still having the same issue with the left unit of your WF-XB700. Have you also tried initializing the headset to restore the settings to factory default? If yes, based on the details, your unit needs service. We recommend visiting our Product Repair website so we can best assist you: us.esupport.sony.com/support/s/service?language=en_US You can also contact us by following the steps below: Please find Sony Electronics' Support information: Go to sony.com > click on “Support” > scroll down click on “Contact Support” > click on Portable Audio > click on “Chat Now” or you can call us directly in the phone number under “Phone Support.” We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter. Thank you for letting us help assist you. Best regards, Romeo

@hyjuta8416

2 жыл бұрын

@@spacedrop1775 I am also using WF XB700 for quite some time. I noticed that, when taking out from the charging case, you should take out the left earphone first. Since the left earphone is the main connected headset, any operation should be done with the left earphone first.

I can't connect my xb700 to sony headphones connect apps..why??

@SonySupportUSA

3 жыл бұрын

Hi Amin Uddin, we do apologize for the inconvenience but the WF-XB700 doesn't support the Sony Headphones Connect app. Regards, David

Can it be connected to samsung j7?

@SonySupportUSA

2 жыл бұрын

Hi alok, Thanks for your message. Yes, these headphones are designed to be paired with Android smartphones. The WFXB700 can also be paired with Bluetooth devices that support the following Bluetooth profiles: A2DP / AVRCP / HFP / HSP. You may refer to this link for more information: helpguide.sony.net/mdr/wfxb700/v1/en/contents/TP0002757640.html These headphones are great. The WF-XB700s give you a great, deep, and punchy sound in a bold distinctive look. The WF-XB700 headphones keep you going with up to 18 hours of battery life plus the ability to get 60 minutes of use from a 10-minute quick charge. The Ergonomic Tri-hold structure provides a secure fit, and the IPX4 design gives you long-lasting sound through rain and sweat. Hope this helps, -Ralph

When I put my left earbud in the case I lose but leave the right out I lose connection

@SonySupportUSA

3 жыл бұрын

Hi Abram Arnold, thanks for posting your concern. We're sorry but the WFXB700 can't be used independently. You must use both L and R to listen to music or have a phone call. Regards, Erin

@yatin8871

3 жыл бұрын

@@SonySupportUSA Hlo sir👋👋 Sony xb 700 vs SKULLCANDY indy evo which is better in sound quality ?

@SonySupportUSA

3 жыл бұрын

​@@yatin8871, thank you so much for your interest in our XB700. Although we cannot compare the subjective experience of sound quality between the two brands, we can guarantee you that our WF-XB700 will provide you exceptional listening experience as it features deep, punchy EXTRA BASS sound. Additional information: The WF-XB700 headphones keep you going with up to 18 hours of battery life plus the ability to get 60 minutes of use from a 10-minute quick charge. The Ergonomic Tri-hold structure provides a secure fit, and the IPX4 design gives you long-lasting sound through rain and sweat. I hope you find this information to be helpful! Thanks again for considering Sony! - Romeo

@yatin8871

3 жыл бұрын

@@SonySupportUSA why some sellers in Karol Bagh Delhi selling it in almost 4.5k and told us their Sony products are original with one 1 year warranty ...... How this is possible they offering very cheap prices ..... should we buy from them or not ??

@SonySupportUSA

3 жыл бұрын

​@@yatin8871 we apologize for the inconvenience. On this site, we can assist customers in the US and Canada. For further assistance regarding your concern, we highly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at www.sony.net/SonyInfo/Support/. Thanks! - Romeo

What if my headset doesn't broadcast to get Bluetooth

@SonySupportUSA

2 жыл бұрын

@ roaklin, thank you for reaching us. We're sorry to hear that you have an issue with your SONY unit. Please let us know the model number of your headphones so we can better assist you. ~Earl

My buds didn't pairing...it still blinking red light... Pls hlep me

@SonySupportUSA

3 жыл бұрын

Hi Shaik Tajuddeen, For further assistance regarding your product, we highly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at www.sony.net/SonyInfo/Support/. Regards, David

I bought these a month ago and I have tried to pair them with my IPhone 12 Pro Max and have followed all instructions and still nothing……

@SonySupportUSA

3 жыл бұрын

Hi Coins & Art, thank you for reaching out. Please try to initialize the headset first. Press and hold the buttons on both the left and right units of the headset for about 15 seconds. Release your fingers within 5 seconds after the indicators (red) of the headset starts flashing. Press the buttons on both the left and right units within 10 seconds after the indicators (red) of the headset light up. After a few seconds, the indicators (blue) flash 4 times, and the headset is initialized. Then, delete the pairing information for the headset from the device and pair them again. Please follow the step-by-step procedure on the link below on how to properly pair and connect the headset to iPhone. helpguide.sony.net/mdr/wfxb700/v1/en/contents/TP0002755802.html For further assistance, please contact our product support team through this link: us.esupport.sony.com/support/s/service?language=en_US. Regards, Sam

What if I lost the left side?

@SonySupportUSA

3 жыл бұрын

Hi Shadalck12, thank you for your inquiry. If you lose the charging case or one side of the headphones, you may send the remaining items to the Service Center so that a replacement for the missing part can be acquired and reset with the remaining components. Note: The warranty does not cover the cost of replacing lost or missing items. You may access the following link for some helpful information: www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-xb700/articles/00189241. Regards, Jess

actually no it didn't.... I have more trouble trying t o pair these headphones to my televisions and then to another device. Can't I do that or am I stuck with only ONE device?

@SonySupportUSA

2 жыл бұрын

Hi Journey, thank you for your comment, and we apologize for the inconvenience. Do you have the same model mentioned in this video? Also, are you referring to the multipoint connection function? If yes, we are sorry, but this feature is not supported with our WF-XB700. The headset can be paired with multiple devices, but can only play music from 1 paired device at a time. Please check out the following link for more information: helpguide.sony.net/mdr/wfxb700/v1/en/contents/TP0002928774.html Should you need more assistance, please feel free to reply to this thread. - Romeo

It's no connecting I have been trying for a long time

Mine won't even appear on my phones bluetooth list, never connected to any other device.

@SonySupportUSA

3 жыл бұрын

Hi Connor xx, We are sorry to hear that. Let’s be sure you are pairing the headphones correctly. You may find this link helpful on how to properly pair it. helpguide.sony.net/mdr/wfxb700/v1/en/contents/TP0002757640.html (Android Smartphone) helpguide.sony.net/mdr/wfxb700/v1/en/contents/TP0002755802.html (iPhone iOS device) Still not working? Reset the headphones to factory default settings to resolve your issue. Here's how to. helpguide.sony.net/mdr/wfxb700/v1/en/contents/TP0002755682.html?search=reset If the headphones still cannot detect your device, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: Hope this helps! David

I can't connect them to the sony headphones app. Is it just mine or its imposible?

@rimmigoyal5020

2 жыл бұрын

they dont connect to the app.

@SHEESHKAAA

2 жыл бұрын

@@rimmigoyal5020 thanks

@rimmigoyal5020

2 жыл бұрын

@@SHEESHKAAA anytime. So how do u like them?

@SHEESHKAAA

2 жыл бұрын

@@rimmigoyal5020 Decent. Loud, good bass, a little big for me, but comfortable. U cant use them in separately thats the issue

@rimmigoyal5020

2 жыл бұрын

@@SHEESHKAAA and no app control... i like my oppo w51 better... this one is great but oppo has better clarity. I got it renewed for $20.. even than m thinking of returning it

i don’t see Add new devise 😔😩😩😩😩😩

My earbuds randomly disconnected from my device and my Samsung won't detect it in pairing mode

@SonySupportUSA

2 жыл бұрын

Hi Evil Sauce423, Thank you for your comment. We are sorry you are having a Bluetooth connection issue with your Sony earbuds. Could you please provide its exact model number so we can check the details and best assist you? We are looking forward to your reply. Regards, Romeo

@evilsauce4234

2 жыл бұрын

@@SonySupportUSA It's all good now, it just randomly connected when I launched Spotify

I got a new iphone and can not pair these headphones to the new iphone. They were connected to my old iphone, but now they won't work. I have tried so many times and watched a ton of how to video's and none of them have given me the way to make them work. My iphone won't even recognize the headphones.

@TheShakir98

Жыл бұрын

Did you find any fix ?

Only my left headphone connected, my right one doesn't connect

@SonySupportUSA

3 жыл бұрын

Hi Emre, We regret to hear that you are not able to use the right side of the headphones. When using it for phone calls, the right side is only used for the Sidetone function. You can talk using the microphone only on the left side of the headphones. Note: The Sidetone function is a feature that makes it easier to talk with the headphones. This function helps the headphone microphone to pick up sounds and play your voice naturally. If you are not able to use the right earbud even for music playback, please refer to the troubleshooting steps on this link to help resolve the issue: www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-xb700/articles/00247466 If still not resolved or your need further assistance, please email the below information to socialsupport@am.sony.com. Full Name: KZread Username: Telephone Number: Sony Headphones Model Number: Additional Information regarding your experience with the WF-XB700. Sincerely, -Ralph Sony Social Support

what do the buttons on the left and right do....

@SonySupportUSA

3 жыл бұрын

Hi Arnav, thanks for the inquiry. The left and right buttons have different functions depending on the following operations: When you're listening to music, you can use the left unit to adjust the volume while the right button can be used to play, pause, or skip a song. For more detailed information, please refer to this link: helpguide.sony.net/mdr/wfxb700/v1/en/contents/TP0002755775.html helpguide.sony.net/mdr/wfxb700/v1/en/contents/TP0002755783.html For phone calls, you can use the left button to receive or end a call. REF: helpguide.sony.net/mdr/wfxb700/v1/en/contents/TP0002757658.html And for the voice assistant function (Siri for iOS and Google app for Android Smartphones), you can press and hold the button on the right unit for about 2 seconds to activate the voice assistant function. For more information, please check the link below: helpguide.sony.net/mdr/wfxb700/v1/en/contents/TP0002757660.html helpguide.sony.net/mdr/wfxb700/v1/en/contents/TP0002757662.html Should you need any assistance, please reply to this thread. -Sam

I bought these but there’s literally NO Bass at all. What am I doing wrong?

@theguywhodidntask_1875

3 жыл бұрын

Everything. 🤣💁 You prolly jus have an older phone if you get a newer phone the volume gets way louder

@SonySupportUSA

3 жыл бұрын

Hi Mr. Serious, We regret to hear that you are not able to enjoy the bass quality of the headphones. If you feel that there is insufficient low-frequency sound and a difference in volume between the left and right sides, change the earbuds to another size to comfortably and snugly fit your left and right ears. M-sized earbuds come attached to the left and right units of the headset at the time of purchase. Make sure that you are also wearing the headphones properly. Please refer to this link for more information: helpguide.sony.net/mdr/wfxb700/v1/en/contents/TP0002755518.html Additionally, you can use the equalizer function of your source device or the app that you are using to tailor-fit the sound quality to your needs. Hope this helps, -Ralph

@mr.serious2618

3 жыл бұрын

@@theguywhodidntask_1875 Yeah 7+. Damn

@theguywhodidntask_1875

3 жыл бұрын

@@mr.serious2618 if you try it on other phones it will most likely change cause that shit is so loud 📢

I cannot connect to my phone

mine didnt pair

@SonySupportUSA

3 жыл бұрын

Hi TRG 3bood, We're sorry to hear about the issue you're having. If you're unable to pair these headphones to your Bluetooth device, please follow these troubleshooting steps: -Bring the headset and the Bluetooth device within 1 m (3 feet) from each other. -When pairing for the first time after purchasing, initializing, or repairing the headset, the headset enters pairing mode automatically if you remove the headset from the charging case. To pair a second or subsequent device, press and hold the buttons on both the left and right units at the same time for about 7 seconds to enter pairing mode. -When pairing a device once again after initializing or repairing the headset, you may be unable to pair the device if it retains pairing information for the headset (iPhone or other devices). In this case, delete the pairing information for the headset from the device and pair them again. If the troubleshooting steps above didn't resolve the issue, initialize the headset. Press and hold the buttons on both the left and right units of the headset for about 15 seconds. Release your fingers within 5 seconds after the indicators (red) of the headset starts flashing. Press the buttons on both the left and right units within 10 seconds after the indicators (red) of the headset light up. After a few seconds, the indicators (blue) flash 4 times ( ), and the headset is initialized. Should you need further assistance, please contact our product support team through this link: us.esupport.sony.com/support/s/service?language=en_US. Or email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: Sincerely, Sam

@abdulrazaqalhariri5174

3 жыл бұрын

@@SonySupportUSA thanks a lot i gave it to the Maintenance

Mine don't connect to the app

@SonySupportUSA

2 жыл бұрын

Hi 2002_mazda_rx7_fd, Thank you for reaching out. Unfortunately, the Sony WF-XB700 Headphones is not compatible with the Sony | Headphones Connect App. You may refer to the link below for the list of compatible devices with the app. helpguide.sony.net/mdr/hpc/v1/en/contents/TP0001548861.html Regards, Sam

Not getting connected, left side light not glowing, new ear buds not used at all

@dishantshah5476

8 ай бұрын

Can anyone help me to connect the earbuds with Samsung mobile

@dishantshah5476

8 ай бұрын

WF- XB700

Rejected on my iPhone 😞

Can you connect the XB700's to a PS3?

@SonySupportUSA

3 жыл бұрын

Hi Randy, thanks for your question. Unfortunately, no. The WF-XB700 is designed for audio devices like music players and smartphones and not intended for PlayStation. However, we do have headphones that are specifically designed for PlayStation. For more information, please visit our support website sony.com. Thanks! - Romeo

WF-XB700 can't connect to Sony Headphone App

Mine isn’t pairing

@SonySupportUSA

3 жыл бұрын

@🤍•KIMOCHI•🤍 , thank you for your comment. We are sorry you are encountering an issue with your headphones. Do you have the same model mentioned in this video? If yes, please try following the steps provided on the links and see if it resolves your connection problem: helpguide.sony.net/mdr/wfxb700/v1/en/contents/TP0002755660.html www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-xb700/articles/00030345 Please let us know how it goes by replying to this thread. - Romeo

They won’t connect

It'll tell me it's fully charged but still doesnt pair

@SonySupportUSA

3 жыл бұрын

Hi David, thank you for bringing this to our attention. Do you have the same headphones mentioned in this video? If yes, please try following the steps provided on the link below and see if it resolves your Bluetooth pairing issue: www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-xb700/articles/00204611?cpint=spt-mdr_triage_00204483_pairing If this does not help, please email us at socialsupport@am.sony.com with the following details so we can better assist you: Name: KZread Username: Model Number: Issue: Telephone Number: Thank you so much for choosing Sony! Regards, Romeo Sony Social Support

I AM VERY UPSET I HAVE VERY BAD EXPIERENCE YESTERDAY I BUT THE SAME AIRBUDGS SONY WF XB 700 AND MY SORPRISE IS THE LEFT SIDE AIRDBIGS NO CHARGING AND IS UMPOSIBLE TO CONECT TO MY DEVISE MOVIL CELLPHONE I AM VERY SAD SONY I WILL NEVER BUY SOMETHING ONLINE I LOOSE 95 US DOLLAR

@SonySupportUSA

2 жыл бұрын

Hello Pancho, thank you for your comment, and we are really sorry for the inconvenience. On this site, we can assist customers in the US and Canada. For further assistance regarding your product/concern, we highly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at www.sony.net/SonyInfo/Support/. Regards, Romeo

How to pair with the secodn device: kzread.info/dash/bejne/moOtl6eYXZa4c7A.htmlsi=rk0FPJZ3MGrfZwKW

Yep.... didn't work. No, wait ✋... after a while it says, "bluetooth pairing" There it is.

Yesterday I bought this wf-xb700 the right side of the head phone not working and the red light blinking continuously today went to service center they gave me replacement with new but after charging it was connected well but it is disconnected frequently even not connected to 5 minutes continuously so tomorrow again I need to go to the service center. I am disappointed with this Sony WF-XB700 I can't believe how Sony product is this much worst

@SonySupportUSA

2 жыл бұрын

Hi Arun, we are really sorry about what happened and for the inconvenience. On this site, we can assist customers in the US and Canada. For further assistance regarding your product, we highly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at www.sony.net/SonyInfo/Support/. - Romeo

It did not help

Bahut bakwas koi mat kena kyonki ye 4-5 mahine me right earned ki battery 10 min hi chal raha hai ab ye maine 7000 ₹ ka liya tha

nope didn't help

@SonySupportUSA

3 жыл бұрын

Hi Nico, please provide us with additional information about your concern so we can better assist you. Thanks! -Sam

Awful device stay away so hard to pair

@SonySupportUSA

2 жыл бұрын

Hi Neil, Thank you for your comment. We regret to hear you are having a Bluetooth pairing issue with your headphones. Just to confirm, do you have the same model mentioned in this video? If yes, please follow the steps provided on the link below to isolate and fix the problem: www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-xb700/articles/00264978 If there's anything else we can do to help or you need further assistance with your unit, please feel free to reply to this thread and we'll be more than happy to assist you. Hope this helps! - Romeo

@neilconaugthan9185

2 жыл бұрын

@@SonySupportUSA yes I still can’t pair it . All my other Bluetooth devices I’ve ever had have been so simple . These ear buds won’t show up on my mums iPhone . They can’t be found

@SonySupportUSA

2 жыл бұрын

@@neilconaugthan9185 We're sorry to hear you're still unable to pair the headphones. If the troubleshooting steps that we've provided didn't resolve the issue, please initialize the headset. To initialize the headset, press and hold the buttons on both the left and right units of the headset for about 15 seconds. Release your fingers within 5 seconds after the indicators (red) of the headset start flashing. Press the buttons on both the left and right units within 10 seconds after the indicators (red) of the headset light up. After a few seconds, the indicators (blue) flash 4 times, and the headset is initialized. REF: helpguide.sony.net/mdr/wfxb700/v1/en/contents/TP0002755684.html And when pairing a device once again after initializing the headset, you may be unable to pair the device if it retains pairing information for the headset (iPhone or other device). In this case, delete the pairing information for the headset from the device and pair them again. Should you need further assistance, feel free to reply to this thread. Regards, Sam

@SonySupportUSA

2 жыл бұрын

@@neilconaugthan9185 @Neil Conaugthan We're sorry to hear you're still unable to pair the headphones. If the troubleshooting steps that we've provided didn't resolve the issue, please initialize the headset. To initialize the headset, press and hold the buttons on both the left and right units of the headset for about 15 seconds. Release your fingers within 5 seconds after the indicators (red) of the headset start flashing. Press the buttons on both the left and right units within 10 seconds after the indicators (red) of the headset light up. After a few seconds, the indicators (blue) flash 4 times, and the headset is initialized. REF: helpguide.sony.net/mdr/wfxb700/v1/en/contents/TP0002755684.html And when pairing a device once again after initializing the headset, you may be unable to pair the device if it retains pairing information for the headset (iPhone or other device). In this case, delete the pairing information for the headset from the device and pair them again. Should you need further assistance, feel free to reply to this thread. Regards, Sam

bs

They keep disconnecting, either from one side or the other or both. You can never listen a to a full song without them disconnecting. Terrible product

@SonySupportUSA

2 жыл бұрын

Hi Anaximmander, we regret to hear that the headphones disconnect from one side to another. This is definitely not the experience we want you to have. Allow us to help you and turn this into a pleasant experience. To ensure you're getting the optimal audio experience, please follow the guidelines and steps below: Turn up the volume of the connected device. Try to adjust the equalizer accordingly on your Bluetooth device. Switch the Bluetooth connection to A2DP with the connected device when the headset and the transmitting Bluetooth device are connected via an HFP or HSP Bluetooth connection. Initialize the headset, and pair the headset and the device again. To initialize the headset, press and hold the buttons on both the left and right units of the headset for about 15 seconds. Release your fingers within 5 seconds after the indicators (red) of the headset starts flashing. Press the buttons on both the left and right units within 10 seconds after the indicators (red) of the headset light up. After a few seconds, the indicators (blue) flash 4 times, and the headset is initialized. Reference: helpguide.sony.net/mdr/wfxb700/v1/en/index.html If this does not help, please email us at socialsupport@am.sony.com with the following details: Name: KZread Username: Model Number: Issue: Telephone Number: Sincerely, Erin

Worst headphones ever made

Most annoying Bluetooth earbuds. Don't buy them get bose or Apple

Next time PLEASE PLEASEEEEE!!! Cut to the chase... shorten the intros.. jesus... no need to fully introduce yourself like you are at a ted conference

These are an improvement over the 1st gen buds. kzread.infoUgkxK5mc3yw4xA7Mf2j6k6n1Uqv_KUgrKdeM Pros: The fit is fantastic. This is the biggest plus. They stay in my ears when running and become unnoticeable. They are tight but comfortable. The sound quality is about the same as the 1st gen buds. They pair more easily with my LG G8 ThinQ and immediately reconnect when removed from the case. The sound balance is excellent, good but not overpowering base and clean mid tones and highs.Cons: The noise cancellation is good but perhaps a little less effective than the Bose ANC on the 1st gen buds. Passthrough mode as not as good as the 1st gen buds making it a little more difficult to hear conversations when in passthrough.

Mere ko Inka address nahin to mobile number chahie kyunki mere ko charging ki dabi kharidne ki hai mere paas hai yah I pod pod mere pass hai lekin mere ko charging dabi kharidne ki hai meri charging dabi room gai hai uske bad mein mein bolata ho gaya to mere ko number dijiye nahin to koi mobile number