Very useful guide. It helped us a lot. Thank you very much! :)

@WebafricaSA

Жыл бұрын

Hey Marta, thank you for letting us know. We have a few more helpful setup guides coming up pretty soon. Rs^

Excellent video very helpful!

@WebafricaSA

Жыл бұрын

Hi there, glad it helped out. Rs^

underrated video

@WebafricaSA

Жыл бұрын

We aim to provide clear, easy-to-understand content to ensure our users are comfortable with their hardware and the configuration thereof

thank you ,very usefull

THx for the help

@WebafricaSA

8 ай бұрын

^^

thanks. very informative.

@WebafricaSA

Жыл бұрын

That's a win :) thank you so much for your feedback. Glad it was useful, we have some exciting plans for a few more vids pretty soon. Rs^

Thanks chief.

@WebafricaSA

3 жыл бұрын

:) Glad he was able to help

Hi! Thanks for your helpful videos. Please can you show me how to set up the parent control on this model?

@WebafricaSA

Жыл бұрын

Hey Quanita, you still need help with this ?

Thank u so much❤

@WebafricaSA

5 ай бұрын

You're most welcome ^^)

@chrisdied, if you going to be using your own router then all you need to do as far as the configuration is concerned is to setup the router using either PPPoE or IPoE depending on what authentication methods your connection is setup to use

@WebafricaSA

2 жыл бұрын

Brilliant :) Thanks Jennino

@ChrisDied

2 жыл бұрын

I am having so much trouble with my cconnection, have entered my login details in the router at the pppoe connection type, click save, and then connect.... the nothing seems to happen and no internet connection is made.... i have connected the zyxel router and it connects.... but then i have slow speeds, should be 500 50 line, and im getting 90/50 at best... plugged in laptop via ethernet cable and got one speed test of 390/50...

@ChrisDied

2 жыл бұрын

Will probably be something simple... but cant get connected with that router

@ChrisDied

2 жыл бұрын

I keep getting "WAN connection error" unable to connect to the PPPoE server

@ChrisDied

2 жыл бұрын

A clever tech support agent named Mothusi atleast got me connected with the orher router, but still seems that there might be a fault, highest speed we got direct from modem without router was 200mbs.... even when we used a 1000mbs test line it was still just 200mbs max and 50 up, 50 ip on the 1000/1000 test line aswell

Muchas Gracias ! 🙏🏼

@WebafricaSA

9 ай бұрын

^^

Whats the link for the login page?

What’s the range?

How to hard reset Mode?

Boughtvthis as a spare for same as supplied by italk.am strugling to setvup i assumed would be simply plug and play.this video isnt too clear for me.can anyone offer further links/advice

How do you set this router up as a repeater? Am I missing something?

@WebafricaSA

2 жыл бұрын

Hello Michal, please reach out to us on any one of our support channels - so we can have a look and help out

I want see your main wire wifi connection plzz coz your n mine same

Please can you do a video how to do parental control on the rooter for kids.

@WebafricaSA

5 ай бұрын

Hey there, thanks for the suggestion - will let the team know ^^

Please send me the link

Hi, does Webafrica sell a UPS on the contract like Vox?

@WebafricaSA

Жыл бұрын

Hey RNF - please visit the following link for all our cool gadgets : www.webafrica.co.za/hardware/ Rs^

Good day. I just need some info on this Router as I got mine few weeks ago. The router have a USB port for sharing devices over network. With this I am struggling with to access the device over the network even if I try to type the path correctly it shows file not found

@WebafricaSA

Жыл бұрын

Hello Riaan, we would need to take a closer look. Please reach out with your details via DM so we may check the router specs and accurately advise :)

When I try to go to the login interface, it usually says connection timed out, any advice on how to deal with that

@WebafricaSA

Жыл бұрын

Hmmm, something might be up. For any further required help - please reach out with your profile details via DM on any one of our social media platforms so we may investigate and ensure support asap today

Do you reccomend doing this when getting this router

@WebafricaSA

2 жыл бұрын

Generally, our routers are delivered pre-configured, in the instance of wanting to customize your Wifi settings - this vid provides some awesome guidelines on how to set up

What setting will i need if i want to use my own AX router and webafrica as fiber isp?

@WebafricaSA

2 жыл бұрын

Hi there Chris, upon activation, our system will send an email confirming your connection activation along with the fibre data username and password. All settings would generally be the same as shown in this video, you would just need to enter your connection username and password when running your router set up wizard. @Jennino Speelman comment is spot-on, it does depend on the connection type your fibre is set up on.

HI, I have the same router, but I have a problem with port forwarding, what should i enter in part 'Configure Originating IP'. Any suggestion?

@WebafricaSA

2 жыл бұрын

That's the IP for the device you'd like to create the forwarding rule for

@AcaRankovic

2 жыл бұрын

@@WebafricaSA One more question, what should i enter in part 'Server IP Address'?

@WebafricaSA

2 жыл бұрын

@@AcaRankovic That's the IP for the destination server

Do we need a laptop for that?

@WebafricaSA

3 жыл бұрын

A connection set up works best with a laptop or PC

What happened to the cables? You connected to your pc? What’s is going on I’m struggling to connect mine.

@WebafricaSA

Жыл бұрын

Hi Buhle, the Ethernet cable generally will be supplied along with the router delivery. Please reach out with your details via DM on any one of our social media platforms, we would like to have a look and help out

Can you turn this router into a modem because I’m having Lila connect fitted next week and I want to use my own ASUS AX82U Router.

@WebafricaSA

9 ай бұрын

Morning, please DM us on any one of our social media platfoms with your profile details, we would like to discuss the best way forward.

How do you use the exact router as a repeater or addtional network point?

@WebafricaSA

3 ай бұрын

Hey Wayne, for consistent connection performance, we recommend not using the router as an extender, but to have a look at our Airties 4920 Wifi Extender on our hardware page: www.webafrica.co.za/hardware/airties-4920-wifi-extender/. The multi-talented Wifi Booster. This is a wireless mesh solution that increases your wifi coverage significantly. It’s compatible with various device types. This device would be more specific to your requirements. Rs^

Maybe put in desription!

@WebafricaSA

8 ай бұрын

Thanks for the suggestion ^^

Can you attach any VOIP phone - I worry because I don't see any SIP/VOIP setting on the menu

@WebafricaSA

2 жыл бұрын

Morning Jackie, herewith an easy to use step-by-step guide on how to set up: knowledge.webafrica.co.za/index.php/knowledge-base/yealink-w52p-manual-set-up/

I cant see broadband on the network setting option

@WebafricaSA

3 жыл бұрын

Hi there, try this link: knowledge.webafrica.co.za/index.php/knowledge-base/how-to-set-up-your-router-and-wifi-settings/ It should provide you with a detailed step-by-step guide to help out.

Hi I am unable to access the 192.168. 1.1 page it says not found. Please help

@rastolekar8961

Жыл бұрын

Anybody reading this comment: you need to be connected with lan cable

Hi there, I have followed both the instructions from my emails and this video now and my internet light on the router simply stays red. I have tried everything and can't reach support at all. I need my internet access to work ASAP as I am currently paying for something that doesn't work

@WebafricaSA

2 жыл бұрын

Afternoon, please reach out to us on any one of our social media platforms via DM - we're on standby to assist and get your connection up and running

@zinhlemthembu5457

2 жыл бұрын

Same problem. Struggling still. Can't reach anyone on standby. It's been 2 amd a half hours now

does this router have any firmware updates ?

@WebafricaSA

2 жыл бұрын

Morning Angelo, it does and it updated automatically by our router partner (Nology)

What is the payment method of this router and what is the payment plans

@WebafricaSA

11 ай бұрын

Morning, generally our preferred payment method for all service options is debit order. To better address your inquiry. Please DM us with your details on anyone of our social media platforms, so we discuss and advise. Rs^

is it work in bangladesh? i have same model router but my router failed to connect pppoe internet 😢

@WebafricaSA

11 ай бұрын

Hey Rahat, we are only able to advise on fibre service options we offer. Best of luck, let us know if there's anything we can do to help out from our side. Rs^

Does anyone know how to configure this router as an access point?

@WebafricaSA

2 жыл бұрын

Hi Myron, the router has certain capabilities that it is provisioned for by the Router partner. Reach out to us via Whatsapp support channel, our techs will check your router settings and see what can be done to help out ^^

Howzit going? Could you please tell me or maybe please show us how to upgrade the firmware please? I have this common issue, where if I put wifi on and switch the router off, then not one of my devices pick up the router once it's been rebooted. This applies from tv's to cell phones to any device. It just won't pick up the router at all. And this in turn is very frustrating as I always switch the router off when not in use. ( for example during the night or not at home) So every single day I have to go into the router and turn wifi off then back on again. Only thing that works. This only indicates that the router is faulty or some sort of update is required for a hot fix. I have tried to find a firmware update but not getting any hits. I would like to try update it first before I send it back and wait days for a new router. Thanks for the vid and your help!

@WebafricaSA

2 жыл бұрын

Morning Wes T, firmware is auto-updated by the router partner Nology directly. There is no option to manually update the firmware for the routers we offer with our services. Hope that provides some clarity ^^

@west1329

2 жыл бұрын

@@WebafricaSA Ok thanks, it seems like it's a decent router with some niggles. Thanks for the reply and stay safe

@WebafricaSA

2 жыл бұрын

@@west1329 Here to help ^^

Hi I need help with my internet what should I do

@WebafricaSA

2 жыл бұрын

Afternoon Daisy, for any support - you're welcome to reach out to us via DM on any one of our social media platforms. We will gladly ensure your support asap

fiber optics input ?

@WebafricaSA

Жыл бұрын

Hey there - we assume you're referring to the grey cable that connects the router to the fibre unit. For help - drop us a DM with your details on any one of our social media platforms so we may assist and advise asap. Rs^

Old router HUAWEI with yellow thin wire which one conect with internet original wire and thin yellow wire I cant join with my ZYXEL router coz there is no plug for yellow thin wire

@WebafricaSA

5 ай бұрын

Morning, please DM us on any one of our social media platforms so we may check the connection and help out with the above. Rs^

Dont know if you still check these comments.. bit I cant get passed the login. It keeps telling me I have the wrong password or im locked out. I am entering everything correctly, into the correct ip, and everything is connected properly. Its brand new. Ive tried doing a hard reset many times, tried different browsers and everything. Nothing works.

@WebafricaSA

Жыл бұрын

Hey there, hmmm - it may require a possible reset to restore all the default settings of the device. We would need to take a closer look. Please reach out to us via DM on our any one of our social media platforms. We're on standby to help. Rs^

How do I update my firmware on my Zyxel EMG3525-T50B router ?

@thaabitabrahams3513

Жыл бұрын

I would also like to know! My router started to slow down when on international websites, resetting the router works for a few seconds then it’s back to snailing speeds, this is one of the worst routers with no support!

@Sam-xm3ft

Жыл бұрын

contact your isp, you cant upgrade it yourself

Have a big problem not showing red light I want to send picture but don't know how bcoz ihave old router who staying before me here they people using HUAWEI so now I got ZYXEL with yellow wire so that wire i conect with ZYXEL router n nother part where must I conect

@WebafricaSA

5 ай бұрын

Morning, please DM us on any one of our social media platforms so we may check the connection and help out with the above. Rs^

How do you even find the login website? It doesn't want to load on my side

@WebafricaSA

2 жыл бұрын

Hello Pranisha, try this link : knowledge.webafrica.co.za/index.php/knowledge-base/how-to-set-up-your-router-and-wifi-settings/ it has all the details you would need to get our Zyxel router set up

@Lusien2698

Жыл бұрын

It also doesn't work

Why is it taking so long to activate my fibre line

@WebafricaSA

2 жыл бұрын

Hello there, please share your order number with us via DM on any one of our social media platforms. We will check into the activation status of the connection and advise of the best way forward

How do I change mtu value on this router, whenever I try to it tells me 'vlan is repeat'

@WebafricaSA

2 жыл бұрын

Hmm, please reach out to us with your profile details via DM on any of our social media platforms so we may check into this and advise asap

@roccoszn6784

2 жыл бұрын

@Ben02 did u find a solution on how to change the value?

I accidentally disconnected my fibre connection now my internet connection on my router is peeping red

@WebafricaSA

3 ай бұрын

Good morning Andy, we will need to check the settings on the router. Please reach out to us via DM on any one of our social media platforms so we may take a closer look and help out. Rs^

Hello bro thx for your guide but can you send me your backup and firmware in your router?plz❤😢

@WebafricaSA

11 ай бұрын

Hi Abdelrahman, Firmware versions are automatically updated by the router provider directly - with all the fibre routers we provide. Rs^

Is there a mobile app to control the router

@WebafricaSA

3 жыл бұрын

Nope, not yet - that is a pretty cool idea though. Our DEVS have been updated with your epic suggestion Razeen

@igorspitz

3 жыл бұрын

Cant you just open browser on smartphone and enter 192.168.1.1. (or what is the router ip address)?

@WebafricaSA

3 жыл бұрын

@@igorspitz The IP address of the router will be shown on the device

Does it normally take long after you clicked apply by the end?

@WebafricaSA

2 жыл бұрын

Morning Ricky, it will take a few moments but should not be loading forever. Perhaps re-attempt to configure and see whether it confirms the setting to be saved

@rickyconacher941

2 жыл бұрын

@@WebafricaSA I've tried multiple times it still takes forever to load and phoned customer care and they said the system is offline

i dont have broadbans option

@WebafricaSA

9 ай бұрын

We would need to see an image of your settings to better advise. Please DM us on any one of our social media platforms, so we may check and help out. Rs^

I tried this method and it didn't work. I tried the wizard method that mweb gave me and when I click done or try save any setting it just shows those dots going in a circle for ever and ever. I don't know what to do.

@WebafricaSA

Жыл бұрын

Hi Matthew, lets' check it out. Please message us via DM on one of our social media platforms so we may have a look and advise

@jillianyu4043

Жыл бұрын

Hi Matthew, I have a similar issue with the Mweb router. How did you resolve it?

@matthewtempler7588

Жыл бұрын

@@jillianyu4043 I phoned mweb tech support. It's something on their end they haven't activated. My advice. Reset the router. Do the normal setup as per the mweb page. In other words just run the install wizard and then phone them and tell them what's happening. I had to give them my routers serial number and then they did something and it worked.

@matthewtempler7588

Жыл бұрын

@@jillianyu4043 in fact just reset your router and them phone them and tell them what's going on. As long as when you phone them the wifi signal is available if you look on a device. They will activate it. I've heard of this issue all over now recently after having it happen to me its an mweb related issue they not activating something on their end

Hi, I can't seem to see my wifi name though the internet is working via LAN

@WebafricaSA

11 ай бұрын

Morning, hmmm... DM us with your account details when you have a chance. We would need to take a closer look to help out. Rs^

I forgot my password and the error that I am getting is that the username or password is locked. How do I unlock and reset my router to access my internet settings?

@Nilsping187

Жыл бұрын

Yes me too!! Help?

If possible Plz sir give me fast ans very difficult from 1 week

Excuse me, why can our mobile phone be connected to wlan, but the computer can't ...

@WebafricaSA

2 жыл бұрын

Morning, we are here to help - please reach out with your details via DM on any one of our other social media platforms. Our techs will gladly have a look and ensure your support asap today ^^

When I entered my login password it says it's incorrect but it's the right password What should I do???

@WebafricaSA

Жыл бұрын

Hi @Shahir Osman, to view the details of the setup - please visit this link : knowledge.webafrica.co.za/index.php/knowledge-base/how-to-set-up-your-router-and-wifi-settings/

How do i block and unblock users on this router ?

@WebafricaSA

2 жыл бұрын

Morning, please reach out with your profile details - we'll have a look and see what can be done to help out asap

Still struggling with the logging

@WebafricaSA

9 ай бұрын

Hey there - we can help, reach out to us via DM on any one of our social media support platforms. We're on standby to further assist.

@user-lf9tu6qm1h

9 ай бұрын

@@WebafricaSA can you activate the wifi without logging in?

@WebafricaSA

9 ай бұрын

@@user-lf9tu6qm1h Fibre is generally activated remotely. We have pre-configured routers delivered to our clients to ensure they get to plug n play. As a backup - we do have a onboarding tech team who call our clients to make sure their set up is ready for internet connection.

How to Mount this on the wall ? Anybody?

@M.G.R.-YT

Жыл бұрын

Look through instructions that you got with router

My samsung TV doesn't find this router every other across my appartment it finds, but not my TV even phones are ok

@WebafricaSA

3 ай бұрын

Hi there, hmm... if all other devices manage to locate your WIFI connection, perhaps check in with your Samsung TV manufacturer and discuss the WIFI settings on the device. Perhaps check if the relevant wifi channel is enabled /on. Reach out if you need any help/ Rs^

@lamapukas

3 ай бұрын

@@WebafricaSA i fixed it. My 2.4Ghz was disabled i turned it on and fixed

@WebafricaSA

3 ай бұрын

Aah... awesome! let us know if you need any additional support. @@lamapukas

Admin login router?

@WebafricaSA

Жыл бұрын

The router login details are generally shown on the router, have a look and if you need any further help - you're welcome to reach out to us on any one of our social media platforms via DM

I want the original software for this router with the login password

@WebafricaSA

Жыл бұрын

Hey, so the router has a silver sticker that would have all the default settings of the device that you may need. Let us know if you need any further support via DM on our social media platforms. Rs^

can you install a VPN on this router?

@WebafricaSA

3 жыл бұрын

Hi there, unfortunately not

It doesn't tell me the username and password at the back

@WebafricaSA

2 жыл бұрын

Hi there, please visit this link for a step-by-step guide on how to proceed: knowledge.webafrica.co.za/index.php/knowledge-base/how-to-set-up-your-router-and-wifi-settings/

How to fix zyxel router internet light red

@WebafricaSA

4 ай бұрын

Hello rasbaqino2425, we would need to check the settings and hardware to accurately advise. Please DM us on one of our social media platforms with your profile details so we may investigate & help out. Rs^

@rasbaqino2425

4 ай бұрын

I managed to get it running thanks 🙏

@WebafricaSA

4 ай бұрын

@@rasbaqino2425 Awesome! thanks for the update ^^

@WebafricaSA

3 ай бұрын

@@rasbaqino2425 Awesome!

Hello.. i have the same router but i have a problem.. my internet is slow..is there any solution?

@WebafricaSA

2 жыл бұрын

Hi there, please reach out to us on any one of our social media platforms via DM - along with your profile details - to allow us to investigate and help out asap

Hello! Some IT guy has already set up my router, but now I'd like to change the primary and secondary DNS. But When I click on the Network Settings (min 5:04 ) It only shows 3 options (Wireless, Home Networking and USD Service), there's no DNS option there. Could you help me?

@WebafricaSA

Жыл бұрын

Hello there, we apologize for missing your message at the time. We would like to help, if still required - please share your email address and inquiry details via DM so we may have a look and assist asap today

Wifi is not showing

@WebafricaSA

2 жыл бұрын

Hello there Limbada, please reach out to us via DM on any one of our social media platforms with your profile details - we will have a look and ensure your support asap if still required

Prachtig in engeland

@WebafricaSA

Жыл бұрын

Hey Fred, please detail your profile and inquiry info via DM on any one of our social media platforms so we may help out if still required. Rs^

Setting up is so stressful. I paid R699 & I feel helpless. I hate webafrica with all my heart. A bunch of useless scammers.

Links???

@WebafricaSA

Жыл бұрын

Hello there, we would like to offer assistance. Please reach out with your profile details via DM on any one of our social media platforms, so we may investigate and be in touch to discuss a way forward asap today. We’re on standby to assist via DM

@WebafricaSA

Жыл бұрын

Hi there, for any helpful links and guides - please visit our knowledge base here: knowledge.webafrica.co.za/

Everything connected, logged in via Ethernet cable, still no WiFi internet - all lights green. Am I missing something? Instructions says it should be auto-configured

@WebafricaSA

Жыл бұрын

Hey Dirk, there may be a setting that you could be missing. Please reach out to us via DM on any one of our social media platforms - we'll gladly have a look and help out. Rs^

It doesn’t work:/

@WebafricaSA

Жыл бұрын

Hi there - you may have either entered an incorrect setting or we may need to work on the device itself. Please drop us a DM with your details on our social media platforms for further assistance. Rs^

Music spoiled to beginning!!! Couldn't hear!

@WebafricaSA

8 ай бұрын

Hey there, the music intro ends at 0:15 into the vid. We have reported your feedback and will do our best to improve where neccesary

Deez nuts😂😂😂😂

@WebafricaSA

Жыл бұрын

☺

Шиша талшыклы тусеме бул zyxel

The music, in the beginning, is annoying! I opened the video to receive a tutorial not a music video:-(

@WebafricaSA

Жыл бұрын

Hi Pierre, we will let the team know. Your feedback helps us improve and make useful content for all to enjoy

Turn the flipping music down!!!

@WebafricaSA

Жыл бұрын

Noted - thanks for the feedback Daniel.

Please help me, my ethernet speed suddenly dropped everywhere in house, it got capped to 10mbps but wireless connection to wifi is 100mbps ... How do I make it faster???

@WebafricaSA

10 ай бұрын

Hey there, we would need to check out a few connection details. Please DM us on any one of our official social media pages. We're on standby for your messsage. Rs^