This is a very helpful video. I just want to make one small point, which is that it is not a 'pilot tune' but a pilot TONE. In case anyone is confused by the reference, it is nothing to do with tuning the transmitter and receiver as such but an inaudible tone that is sent by the transmitter to help in avoiding interference from other radio sources. To quote a manual for one model of transmitter: “The pilot tone supports the receiver’s squelch function (Squelch) and protects against interference due to RF signals from other units. The transmitter adds an inaudible signal, known as the pilot tone, to the transmitted signal. The receiver detects and evaluates the pilot tone, and is thus able to identify the signal of the matching transmitter and mute all others.” It is a very helpful feature, but is not supported on earlier generations of Sennheiser equipment. If you have it, do make sure the feature is activated, as on the video, and per your manual. If it is supported on the transmitter but not on the receiver (or vice versa) the manual says you should deactivate it. And of course if it is supported by neither, there’s nothing to do, as the menu options for it won’t be there. The manual goes on to say: “Transmitters of the ew 500 series (first generation) do not transmit a pilot tone and the receivers of the ew 500 series (first generation) cannot evaluate the pilot tone. Nevertheless, you can combine the plug-on transmitter with a receiver of the first generation. However, when combining units, please observe the following: • With the ew 500 G2 plug-on transmitter and an ew 500 G2 receiver: Activate the pilot tone function with both transmitter and receiver. • With the ew 500 G2 plug-on transmitter and an ew 500 receiver or vice versa: Deactivate the pilot tone function with the ew 500 G2 transmitter or receiver.” [G2 = 2nd generation] PS I wonder if the pilot tone is just a hgh-pitched one, above human range of hearing -- in which case I can't help wondering if dogs can hear it. Someone could try to see if theirs reacts when it is turned on..😄 [...when the tone is turned on, not the dog, that is.☺]

@SONMAJAO

Жыл бұрын

😢

Thank you for making this video. we had the mute problem which left us baffled. by following your simple and easy to follow explanation, we manged to solve the problem. Kind regards, Derek & Marilyn Shipley

@TomasHundza

4 жыл бұрын

Hi Derek & Marilyn, I'm very happy, that it helped! Best wishes for future gigs! :) TH

Thank you very much. Pilot tone was the key! I had purchased 2 IEM G4 to sync with my SK 100 in my production sound bag, and couldn't find why those IEM couldn't sync up. Thank to your advices, everything is working fine!

@TomasHundza

4 жыл бұрын

Thank you for your feedback, best wishes for Sonotone! :)

Thank you SO MUCH for making this video!! This was a huge help for me. ✌️🎶

This save the day! thank you very much. Playing around with different combinations of Pilot tone saved me

@TomasHundza

Жыл бұрын

Glad I could help :)

YOU’re a legend mate. Thankyou so so much. Love from Australia!!

@TomasHundza

8 ай бұрын

Glad I could help :) Have nice gigs!

Thanks for the video...a reset and resync helped mine...at least temporarily!

@voicetube

3 жыл бұрын

Hey dude, how is it for you now nine months later? Thanks in advance :-)

Thank you for this video. It's so detailed and useful!

@TomasHundza

Жыл бұрын

You're welcome :)

Thanks. Switched capsules and solved my problem

Thank you for your help, I followed your steps of solving MUTE problem, it worked out good with the system, but not with the mic. thank you,, again

Thank you , video really helped

Thank you for this video.

Helpful, thanks

This noise means you’re getting interference on that channel and to really solve it you need to find a frequency that is free enough from other signals. A “quick and dirty” way to scan for a free frequency (The meters on sennheiser units really help) is to leave your mic off, and look at the RF and AF meters. If you see activity on either one with the transmitter off, then you have interference. Keep tuning to new frequencies (you have to actually set it and see if you have activity) until you have no activity with the mic or other transmitter off. Once that happens, turn the mic on, tune it to the frequency that you tuned the receiver to, then sync the mic with the receiver if you have a model that does that. After you do that then you can set squelch if you want, but I rarely touch that. I’d rather get rid of the interference than try to gate it out with squelch. I use wireless in NYC all the time that are too old or don’t have the capability to use a program like wireless workbench and using this method works almost all the time.

@Emmastunned

Жыл бұрын

Great hack !!

thank you very much for this.

Super helpful, Thanks!!

@TomasHundza

2 жыл бұрын

Happy to help! :)

Thanks mate. It works :)

You’re a lifesaver 🙏👍

@TomasHundza

3 жыл бұрын

I'm glat that I could help :)

You are a life saver.. Thank you

@TomasHundza

3 жыл бұрын

Glad I could help, have a good sounding gig :)

Just fixed my mute problem on my ew100 g3 yh Thank you so much 👍

@TomasHundza

3 жыл бұрын

I'm glad it worked! Have a nice gig :)

@danielotinadantaina4425

2 жыл бұрын

My new g4 receiver is on mute kindly assist

Thanks for this video, I am looking at getting a g3 for my ew100 A band unit if I can find one. Nice to know there are solutions in advance.

worked like magic

@TomasHundza

3 жыл бұрын

Than I’m glad :)

Thank you

perfecto. gracias

Koszi Szepen :D

@TomasHundza

3 жыл бұрын

Szivesen :)

thanks

Thanks!

@TomasHundza

4 жыл бұрын

Happy to help :)

Thanks for the video. this was really helpful. I have another issue. the sennheiser mics make a loud noise, when the signals are congested I think. we have 10 wireless devices. How to do I get rid of that really loud white noise?

thank you!!!

@TomasHundza

Жыл бұрын

You're welcome :)

I‘m using the ew500 g4 handheld, is it better to activate and use the pilot tone?

Amazing video explaning!

@TomasHundza

5 жыл бұрын

bruno santos thanks, I’m glad you like it :)

Can you please do the same video on the Sennheiser XSW 1-835-A, TOO.

Hi friend, I have a Sennheiser EW 100 G3. And exactly the "mute" thing is happening to me both in the receiver module and in the microphone .. I did exactly what you say in the video but it failed to sound the microphone .. curiously this afternoon I used the microphone in my work without problem .. but I was getting some sparks while using it and decided to connect it at home to see if I could detect the fault ... the truth is that since I connected it at home now I get the "mute" and I have not managed to remove it. .. the microphone no longer sounds ... what do you think might have happened?

@TomasHundza

5 жыл бұрын

Hi mate, as you are describing your case, it seems that the problem is in the hardware - that's the reason, why it was repeating to run again, but finally, it gave up.: the biggest portion of cases like yours is caused by a faulty motherboard in the transmitter. I advise to visit an authorised Senn servis, describe to them your case, and say, that it's probably a hardware problem. I wish you a fast repair, and please, write to us here the result of your case. Best wishes! TH

You might explain squelch a little more for the user. While it does affect range, the whole idea of the squelch setting is to act like an RF signal gate (using audio terms), so that it only allows a RF signal through that goes over the threshold. If your transmitter is off, and the RF level goes above the squelch setting, that's where you get that awful white noise blaring through your sound system. The proper setting is high enough so sporadic RF noise doesn't cause a problem, yet low enough so the range is effective without dropouts. I've heard many people complain about their Sennheiser mics making the white noise, expecting it to work perfectly out of the box, and that's just not the case.

@TomasHundza

3 жыл бұрын

Hi Paul, you are totally right, the squelch is a wider topic, and as I learn new and new things every day about tech, I plan to cover this things more accurately and detailed. Thanks for your awesome insight, and as you say: all of us - owners of Sennheiser systems should learn to squeez out the maximum from our devices, as they are great, but with a certain learning curve of their settings.

@afb1487

2 жыл бұрын

Dead right, Paul. We used to have a taxi firm's chat invading our church services till the squelch level was sorted. TBH, though, don't do it yourself unless you have experience. We paid the sound engineering firm that fitted the equipment to come in and do it, and it was money well spent. It can be done as part of annual checks, if not urgent.

Hey i have a Sennheiser ew100g2 te microfoon can not found singnal can you help me please

Estava com esse problema da mensagem MUTE no g3 100, realizei uma limpeza nos conectores da cápsula e voltou a funcionar, fica a dica

@paulosulamoraesimoveisemit2636

11 күн бұрын

O meu não está desmutando o bastão 😢

Shouldn't the output of the receiver be set to whatever the input on your desk is. I.e. in pro audio gear, line level being +4dbu, that should be your output level?

Wonderful!!! Thank you very much. In my case it helped😊

Tomas thank you for this video!! I was able to made set up for system like in your video, all looks good and sinchronised on receiver and transmitter...receiver recognized mic Kk205( Neumann for Sennheiser EV 2000) but still no AF peak, no any sound. All is connected, no anymore " mute " problem but still no sound.What i can do, please advice?Thank you

@TomasHundza

9 ай бұрын

Hello Ivana, did you tried the RF Mute off? It's a button on on the bottom of the SKM2000 transmitter. I hope its the last thing you need to do :)

hi very good video , i have another prob , when my mic is off a loud hiss is on the receiver ? is the a way of mute the reciver when mic is off ?? thank you for your help( ew 300 g3)

@TomasHundza

11 ай бұрын

Hello Anthony, the reality is, this is a very common problem with Senn systems, time to time, when you turn off the mic during a show, the reciever can send that loud hiss throu the PA. The only soultion we found is to turn off the reciever first, just then the mic - that's the safe order. The second option is, to never turn of the mic during the show, just mute it throu the mic options or on the mix.

HOLA ME PASA LO MISMO PERO CON UN SISSTEMA EW300 G4 IEM IN EAR MONITOR. EL BODYPACK QUEDA EN MUTE Y AUNQUE RECIBR RF NO RECIBE AUDIO

Mine is IDOLPRO -UHF-618, I got no sound now, please help!!

Una pregunta yo tengo un sennheiser ew500 g4 e965 y chilla mucho a los monitores y no me deja tener un volumen adecuado 😮

whenever turnoff transmitter in receiver we get to much loud pink noise any suggestion for that

@TomasHundza

5 жыл бұрын

Hi Annu, if it happens very often, in that case, the squelch is not high enogh. (the envirovment is probably overcrowded with other frequencies, and the system loses the standby connection between the transmitter and reciever.) Try 10db+, en extreme situations maybe even 18db+, but you have to cout on, that with raising the squelch, you loose some range - not too much, no need to be afraid (distance between the trans & rec.) The best solution in professional conditions is, however, to not turn off the transmitter during the gig, the sound engineer should mute the mic, or you should mute it on your ipad, if thats the case. I hope, I helped :)

@ELFMEDIA

3 жыл бұрын

First of all you have to scan for free frequency list before use system. Every new location have local interference sources. RF level must be about zero level while transmitter is off. It means that no other signals on this frequency and nothing will distort your microphone signal when it turns on. Second is squelch level. It works like noise gate audio filter, but with radio signal, not audio. It's about noise that you can listen on radio, when it's not tuned to radio station. Sorry for my English ;-)

Thanks for the video. Followed your steps but the mic mute problem continues and does not unmute. I am not sure what is causing this. Any suggestions or alternatives to solve the problem will be helpful

@TomasHundza

4 жыл бұрын

Sushant Gaikwad If nothing worked, I suggest to visit Sennheiser, they can run a diagnostic about the motherboard in the transmitter, witch can be the next most possible problem... wish you a fast solution! Tom

Do you have the link where I can get this microphone?

@TomasHundza

2 жыл бұрын

Hi there, yes, I have link for the new G4 series, as a set only in black, separetly also with the nickle mic head. Mic head: www.thomann.de/it/neumann_kk_205_ni.htm Tramsmitter + Recoever: www.thomann.de/it/sennheiser_ew_300_g4_base_combo_aw_band.htm Transmitter + Reciever + Mic: www.thomann.de/it/sennheiser_ew_500_g4_kk205_gw_band.htm

Very interessant Video.Thanks I have a small Problem with my Sennheiser ew 100 G3. When the Pilotsignal is activated, I have NOT RF-SIGNAL on the Reserver.

@TomasHundza

Жыл бұрын

Hi Pascal, try to deactivate Pilot tone, the RF signal should work. The pilote tone is not needed, only if you have synchronizational problems.

@pascalzauberer9815

Жыл бұрын

@@TomasHundza Hi Thomas. Thanks you for your Information. I will do it. Have a nice time and good luck.

Hello, I have the sennheiser ew 500-935 G3 series.. is it compatible with the Neumann KK 205 capsule? Please let me know. Thanks :)

@TomasHundza

2 жыл бұрын

Hi Christopher, please let me know the exact type of your transmitter (the body of the microphone), so I can tell you, if it's compatible ;) It should be SKM500 - wich would mean you have the MMD935-1 capsule.

@christophericgogo

2 жыл бұрын

@@TomasHundza Yes, exactly :) My body of the microphone is SKM500, and the capsule is now MMD935-1.. so is it compatible if I change the capsule to Neumann KK205? :)

@TomasHundza

Жыл бұрын

@@christophericgogo Hi Eric, the SKM500/EW500 should be compatible with the KK204 and KK205 capsules :) Just be aware of the feedback sensitivity with the KK capsules, they catch the sounds from the whole stage, they are like drum overhead microphones :D With loud bands - the KK capsules are nearly unusable. With small bands or solo gigs with reproduced music, or for classical music - the KK204 and 205 are perfect.

What about signal loss problems?

Some times but on and some times never on pls help me

Can I apply this in Senheiser EW 100 G3???

@TomasHundza

2 жыл бұрын

Yes, It's nearly identical :)

How to unmute sennheiser wireless microphone

I just hit esc/power then turned the knob to the left and it gave me the option to have RF MUTE on or off. No need for everything else shown in this video resets etc. I have a ew 100 G4.

@TomasHundza

3 жыл бұрын

The situation you are referring to, is a normal MUTED system, when you want to MUTE or UNMUTE the system on purpose. This video is about a Sennheiser wireless system setup and the MUTE PROBLEM, when your system is MUTED unwantedly, and cannot be UNMUTED in a basic way, as you described. But thanks for the explanation, I know, you wanted to help. The main thing is, your system works flawlessly :)

@bee663

3 жыл бұрын

Ah yes I found out more about the unwanted sudden muting in a video I watched afterwards also. Thanks for the clarifying this for me as I was still a little confused on it. Great video ! Very helpful !

Resetting won’t mess any of my settings?

@TomasHundza

3 жыл бұрын

If you have some special settings applied, remember them, because resetting will understandably reset the reciever to factory settings. If you have the mute problem however, it's very unlikely that you will solve it without the reset. TH

@ItzTooSik

3 жыл бұрын

@@TomasHundza My problem is that when I attempt to go to EASY SET UP to scan for a new list, instead of seeing SCAN NEW LIST, I see a message saying something like “YOUR DEVICE HAS RF MUTE WOULD YOU LIKE TO REMOVE IT?” It seems that I get stuck in that screen; it doesn’t let me scan a new list at all. Shall I still do the reset?

will get paid , yeaaaah thanks

@TomasHundza

6 жыл бұрын

that's not the case with me yet, but If you are so lucky, than I'm happy for you ;)

Ew 100 G3 it's double mic reciver or single mic reciver