Your video was a godsend as the official manual fails to tell you clearly to keep your finger on center button until you hear ‘configuration menu’.

@derLenus

5 ай бұрын

WOW FFS I'm trying this for 2 weeks now until I read your comment.... the manual sucks so hard. THX!

Excellent video Simon. Thanks.

Hola, muchas gracias Martín por compartir éste Video es grandioso, me ayudo mucho a configurar el Intercomunicador SC2 de Schuberth C5. Elizabeth Escalona vivo en Querétaro, México Gracias Gracias. 👏👍🤗🙋🏼‍♀️

Control volume on configuration menu but this is for SC1 and may be similar on SC2. Power on by pressing both + And - until ‘hello’, continue holding for 3 seconds, you will hear 3 quick beeps and hear “ Battery Level”. At that point you can press + or - to adjust the volume of the configuration menu voice commands. Thank God. I can now wear this helmet again!

Perfecto!!!

Can then sc2 be paired with 2 bmw motorcycles, (which are obviously never used at the same time?

Good overview video. I have this unit and think it’s great (and the helmet superb). Only one thing I can’t seem to be able to adjust: the Sena voice confirmation sound level. For example, when I’m listening to music and want to play the next track and I say « hey Sena, next » the system replies « NEXT » so loudly it’s painful. I wish there was a way to turn down the Sena system sounds and replies, don’t see that anywhere, not in the app, device manager or manual. Other than that, it’s sweet.

@SchuberthTV

Жыл бұрын

Dear 250 f5.6, Thanks for your feedback :-). You can adjust the volume of the voice promt by tapping +/- button. It´s the same voulume level which you choose for playing music. It means, if you hear music loud, the voice promt is loud too. We´re soory. Kind regards, SCHUBERTH Team.

can it be set to prioritise a phone call over the sat nav, when taking a call sat nav overides and disturbs the call

i installed my sc2 in my c5 helmet today simple install everything working good apart from the voice activation, phone, music and radio all good from the buttons, the voice activation worked at first but not every time , so i rest back to factory settings and updated the firmware on the laptop now everything on the buttons ok but cant get any voice activations. I must have done something to the settings been on it all day no further forward can you help thanks

Hi, is it possible to pair sc2 to rc4????? Please help me..

hello from Turkey . Thank you for the detailed information 🙏🏻. I watched carefully, but I could not hear whether it could be connected to other brands of intercom devices. I might have missed it too.

@SchuberthTV

7 ай бұрын

Hello and thank you for your comment! Yes, your SC2 can be connected to other brands devices, simply use the universal intercom mode. To do so, push the upper central button for 10 seconds until you hear "configuration menu". Note that you will first hear intercom pairing, keep the button pushed. In the configuration menu, push the "+" button until you hear universal intercom pairing and push the upper central button. On the other brand's device use the phone pairing mode to connect it to the SC2. Regards The SCHUBERTH Team

I agree about the volume control for the configuration menu. When I search for a way to do that, it always gos to how to control media volume. I can’t even wear the helmet until I resolve this my volume is at a deafening level. If i find the solution I’ll let you know.

@fernandoperera916

6 ай бұрын

hello. volume 0 i can t hear anything 😢

Hello SCHUBERTH, please update fw for the following scenario: 2 Rider talking each other via MESH and if one of them receives a phone call the mesh is interrupted without any sign/beep/voice/information and the one who not received the phone call keeps telling telling telling the stories without knowing the other end is on a call and out of MESH conversation... So annoying ! Thank you

Would you please make a video pairing with a bmw tft screen?

@PNWRTRider

Жыл бұрын

My ‘old reliable’ SC4 Pro and SC1 comms were in use with my 2022 BMW 1250 RT via the TFT System …Connections….Mobile Phone (iPhone 13 Max) and Helmet (SC4). With my new SC5 Pro and SC2 v.1.0.1, I deleted both the TFT Connections for the iPhone 13 and the old SC4 Pro. While troubleshooting the SC5/SC2 v.1.0.1 set up, I found I could get a working set up by first setting up the SC2 with the second Bluetooth Mobile Phone pairing. Positive results: Open Mesh, iPhone functions (calls, Siri, music) work, including with another SC2 in Open Mesh channel 1. Next step: I THEN paired the iPhone with the bike. [I THINK this might be the root problem: Second Mobile Phone Pairing done FIRST, and Primary Mobile Phone Pairing done second???} Negative results: cannot use Navigation wheel to control NAV nor volume and network connection with phone is unstable. Must I FIRST pair the iPhone with the motorcycle, then pair with the Schuberth SC5 with the Second Mobile Phone Pairing?

@danielwolthuis115

Жыл бұрын

I deleted the phone and helmet from the tft. All comaands do not work when connected to the BMW. I do not use the BMW nav so the connection to the TFT is redundant.

Is the SC2 waterproof? Which IP rating?

It is possible to install it in the S3 helmet?? All the videos I see are for the C5 where they connect the microphone in one of the sides. Where is the microphone when installed in a closed helmet as the S3? Is the sound quality any good?

@SchuberthTV

7 ай бұрын

Hello and thanks for your comment! Yes, the SC2 is also suited for the S3. The microphone is already installed in the helmet, so you simply need to install the main unit on the back of the helmet and that's it. Concerning the quality of the microphone and the speakers, they are Sena's latest ones and are the same ones used in the SENA 50S. Regards The SCHUBERTH Team

Hello, I've installed the system today and the sound is not in balance - right speaker is much louder. How can I adjust the balance of the sound volume per channel?

@TiagoLazaretti

13 күн бұрын

olá, estou com o mesmo problema.

Como faço pra ter o meu celular e o gps navigator V conectados no Sc2?

hello, I would like to know how to increase or decrease the volume of the sound in FM mode? THANKS

@SchuberthTV

Жыл бұрын

Hello and thank for getting in touch with us To increase or decrease the volume simply push the "+" or "-" button once. Regards The SCHUBERTH Team

Does the SC2 remote go to sleep automatically or is a power off (+ with C button 3 seconds)required each time you stop using?

@SchuberthTV

Жыл бұрын

Hello Jess Yes, the SC2 remote switches to sleep mode when you switch off the SC2. After restart, you need to wake up the remote by tapping 3-4 times the + button. If you don't use the communication system for a longer period, for example in Winter, you can fully switch off the remote by pressing the + and the upper center button for 3 sec.

@ignazioscassillo6806

Жыл бұрын

@@SchuberthTV hi... when i tap 3/4 times the + button the voice say: remote control connected-remote control disconnected. quickly. why? i've to pair again every time i use the helmet.

Brand new SC2 in brand new C5. I can get the main unit to say, "Remote control pairing." but the remote control never blinks after 8 secs or any number of secs (other than the power on red and the four blinks showing battery life). Any hints? brand effing new.

@SchuberthTV

Ай бұрын

Hello, could you please get in touch with our service centre at service@schuberth.com and explain us what you are looking for. Regards The SCHUBERTH team

SC-2 to SC2 I am guessing will work fine? But it seems very difficult to connect to another brand such as Cardo.

@SchuberthTV

Жыл бұрын

Dear Tai, Thanks for your request. You can also pair Cardo via Universal Intercom pairing with the SC2. Therfore plese set the SC2 in pairing mode "Universal Intercom" and the Cardo in pairing mode for mobile phone. Tipp: reset the Cardo device before you start the pairing. Kind regards, SCHUBERTH Team

@VasyaIvanovichPupkin

7 ай бұрын

​@@SchuberthTV Do you seriously expect people with popular and common brands to adjust you your proprietary imaginative creation and reset their devices as part of the process? Are you guys high?

I have seen almoist every tutorial for the Schuberth Sena sc2 system, but nowhere they explain where to plae the microphone while riding, so with closed helmet. I have the helmet and i can not find out whre to place it.

@SchuberthTV

Жыл бұрын

Hello John, To have the best sound and to make sure that the person you're riding with hears you loud and clear, please place the microphone in front of your mouth. Kind regards The SCHUBERTH Team

Hi, I do not seem to be able to control te volume in FM radio. By tapping the + or - buttons I can control the volume of the music when using Spotify, or the phone, but pressing these buttons does not change the volume level of FM radio. Thanks.

@MS-or1te

Жыл бұрын

Tap the buttons slowly, it works.

Simon ! I cannot pair my sc2 with my bmw 850 tft ! Can you make a video to help bmw users to solve this problem ? Thanks

@SchuberthTV

Жыл бұрын

Hello, We did a special video on how to pair your SC2 with the BMW ConnectedRide. Here is the link to this video: kzread.info/dash/bejne/pmWOrI-SlcjQcbw.html Kind regards The SCHUBERTH Team

If I sync motorcycle system with sc2, is needed to turn on remote control? I mean, can I control directly sc2 from motorcycle buttons? My idea is to turn on remote control only for advance management, or other options like mesh, intercom, gps, etc. from sc2 to save remote control battery, is possible?

@SchuberthTV

9 ай бұрын

Hello and thank you for your comment! Please get in touch with our service centre at service@schuberth.com. Regards The SCHUBERTH Team

I've got the brand new E2 helmet with the SC2. Unfortunately the remote controller connects only if I remove and reinstall its battery. Then 3-4 taps connects it as shown in this video. But once I turn off the remote (+ and top button) and speaker says remote disconnected, from there on the 3-4 tap connection doesn't not work. Nothing wakes it up and connects it to the main device. If the battery gets removed and reinstalled then it works again. This is disappointing as I can't do this every night on a tour ... 😕

@SchuberthTV

Жыл бұрын

Hello B.S., Could you please get in touch with our customer service at service@schuberth.com, to help you fix this issue. Regards The SCHUBERTH Team

Dear Sir, the TFT of my bike has two possible bluetooth connection. The first one is for mobile phone, and is dedicated to the smartphone (and the relative APP), the second one is "bluetooth headphone". My smartphone can support as many bluetooth device as I have... I have a few question because I have a few issues to set the system. Should I only connect my SC2 with my smartphone "as second mobile phone" or I also have to connect SC2 to TFT as "media" to the bluetooth headset option of the TFT? And have I to avoid the "first mobile phone" option of SC2 ? Thanks

@SchuberthTV

6 күн бұрын

Hello, we did a specific how to video to pair your SC2 with your motorbike. Here is the video: kzread.info/dash/bejne/pmWOrI-SlcjQcbw.htmlsi=wa4TXrlnYPh8GfCC Regards, The SCHUBERTH Team

Unbelievable - had major issues with SC2 paired to a Freewire/Harley with no audio out on a phone call. Got that half way sorted out (still have an echo on the speakers when I speak) and am having issues with simply turning the remote on (from a turned off status). The User Guide says tap remote button 1x. No dice. Doesn't work. Watched this video and it says tap the center or any remote button 3-4x (pg. 13) ! Sena left hand doesn't communicate with the right hand!! You'd think someone would proof read their stuff before publishing it, but no - it's Sena. My SC1 in a C4 worked well. Lots of problems with this SC2 in a C5. I thought I upgraded!

@MS-or1te

Жыл бұрын

Hi, strange that you have issues with an Sena Intercom. Is that which is Harley branded? Please use Intercom for the connection if the device doesn´t support Mesh. For remote: When you have stwitched off the remote fully, yyou need to tap the upper button once. The LED will blink and show the battery status. If you only switch off the SC2, the remote will go to sleep mode. After restart of SC2, tap the + button 3-4 times as mentioned in the video. For me it works well to wake up the remote :)

Hello, I have a problem, the sound only comes from the right side of the helmet. the microphone side does not output sound. I wonder why?

@SchuberthTV

Күн бұрын

Hello, could you please get in touch with the dealer where you have bougth the helmet. Regards The SCHUBERTH Team

can you pair the SC2 to a Sena 50S or other Sena comm?

@SchuberthTV

Жыл бұрын

Hello WRB, Yes, you can pair the SC2 with any other Sena device as it is based on a Sena 50S and integrates all the latest Sena technologies. Regards The SCHUBERTH Team

I have a C4 with the SC1 and now a C5 with the SC2 and Bluetooth intercom range on the new helmet is terrible. I hear a lot of static if I'm more than 20 feet away from my wife who has a Shoei NeoTec2 with SRL (also made by Sena). With the C4/SC1 we could be almost a half-mile apart with crystal clear communication.

@MS-or1te

Жыл бұрын

Hi, I do recommend to switch on HD Intercom 😉

@bretthawton

Жыл бұрын

@@MS-or1te I tried that.. the connection is clear but the range remains extremely short and you lose audio multitasking which means you can't listen to music and use the intercom.

@onfacevalue

Жыл бұрын

@@bretthawton I confirm this. The range is terrible and static interference. I hope there is a firmware upgrade that can fix this issue - certainly not meeting this consumers expectation.

The voice controls "hey sena" not working at all. Not sure if it's a firmware issue? Tried everything including saying hey seenah. Pretty poor

@SchuberthTV

Жыл бұрын

Hello Steff, In order to have a better detection of the voice control, we advise you to pronounce Sena like this: "Senna". Regards The SCHUBERTH Team

hi.could you help me. I bought a new sc2 system. if you turn off the main unit from the helmet, the remote control never works after turning it off. every button says remote controller connected, and can't do anything except reset and pair again. it works as long as you don't turn off the system. the remote control never works again after turning it off. what do I do so that the remote control works even after turning it off?? really annoying.

@SchuberthTV

3 ай бұрын

Hello and thank you for your comment! Please get in touch with our service centre at service@schuberth.com. Regards The SCHUBERTH Team

Dear Schubert Team, I have done all the way, But configuration menu voice does not come although connection is successful with my phone. Connection is konut no voice is coming. Is it about firmware?

@SchuberthTV

3 ай бұрын

Hello and thank you for your comment! Please get in touch with our service centre at service@schuberth.com. Regards The SCHUBERTH Team

he actualizado el Schubert bluetohh deviced manager y no hay manera de que reconozca que tengo conectado el casco al ordenador,con lo que no puedo actualizar el firmware ni nada.Algun consejo? Gracias

@SchuberthTV

Жыл бұрын

Hello Antonio, Please use the original usb cable and disable antivirus programs, as these may interfere with the connection between the SC2 communication system and the firmware. You could also get in touch with our service center at service@schuberth.com or by phone at +49 391 81 060, if the issue remains. Kindy yours, The SCHUBERTH Team

What is the remote won’t respond?

@brothersbikesandbourbon

Ай бұрын

same with me

How many telephone channels does the SC-2 have please?

@SchuberthTV

Жыл бұрын

Hi Tai, you can pair two mobile phones with the SC2, it means the SC2 has two channels. Kind regards, SCHUBERTH Team.

Hallo, hab mein sc2 in meinen e2 eingebaut. Alles top. Allerdings gibt das Gerät keinen Ton von sich sondern blinkt nur rot... Was mach ich falsch? Frohes neues Jahr noch 👍

@TiagoLazaretti

13 күн бұрын

olá amigo tudo bem? eu instalei também no meu, porém só sai som do lado direito , sabe me dizer por que ?

Al presionar el botón inferior dice : mesh activado " pero ya no dice "open mesh, canal 1" y no logro conectarlo

@SchuberthTV

Жыл бұрын

Hello BooksBikes, Please make a Mesh Reset and try again to enable Mesh. To do so, press the lower center button for 8 sec. when SC2 is in standby. If the reset doesn´t help, please get in contact with your dealer to get your SC2 checked. Please do not hesitate to contact us at service@schuberth.com, in case of further questions.

Nice over view of the SC-2 with clear instructions, however I want to know how to connect to a cardo mesh please. We pay a lot of money and to find they don't connect via mesh is most disappointing. If you cannot connect to different brands you need to be clear on this as your advertising seems somewhat misleading, deceptive, as you state that we can connect to multiple units. Unless I am wrong and you can connect? please respond with the clear instructions. Using bluetooth telephone connection to bring into a mesh just drops out every 18 seconds. I can't work out why, but every 18 seconds the bluetooth drops out.

@SchuberthTV

Жыл бұрын

Dear Tai, Thanks for your comment. Unfortunately a Mesh from Cardo is not compatible. But you can pair with Mesh from the company Interphone. If you like to pair a Cardo unit, please use "universal Intercom" as mentioned in your other comment. Kind regards, SCHUBERTH Team

Merci en français ce serait top. Merci

Why does mine only beep and not have the voice?

@SchuberthTV

4 ай бұрын

Hello Could you please get in touch with us at service@schuberth.com and explain us exactly what issue you’re facing. Regards The SCHUBERTH Team

Hi, please help me my SC2 does not start it does not turn on it does not charge it does not connect to the computer it is new never used.

@SchuberthTV

Жыл бұрын

Hello Mr Gue, Can you please get in touch with our customer service at service@schuberth.com or +49 391 8106 0, they will get back to you with a solution to your issue as soon as possible. Kind regards, The SCHUBERTH Team

I turned the sc2 on but no sound?

@SchuberthTV

Жыл бұрын

Dear Jeff, Thanks for your comment. Please check the speaker and the SC2 together with your dealer or our support team at Service@schuberth.com.

Just got this system , I hold the button for 3 seconds . But staying silent.. please help

@windinthewillows6248

Жыл бұрын

What are you trying to do? Does it turn on, is it charged up?

@kevintaws5936

Жыл бұрын

It’s fully charged. But when I push button it is silent,,Doesn’t say “Hello “ I’ve contacted Schuberth and they advise me to send back to retailer . Which I’ve now done,,, saying that they could be a fault with either Helmet or the SC2 . Retailer has been very helpful. So hopefully I’ll get a replacement by weekend….

@windinthewillows6248

Жыл бұрын

Thats good news fro you Kevin.

@kevintaws5936

Жыл бұрын

@@windinthewillows6248 Managed to get it sent off yesterday. Hopefully I’ll get a replacement by the weekend… I’ll let you know how things go fingers crossed 🤞

Hallo, es wäre schön, dieses Video auch in deutsch zu erleben. Erst musste ich nach dem Helmkauf fast ein halbes Jahr auf das SC2 warten, da es nicht verfügbar war. Dann hat man sich mit der nicht gerade leicht zu verstehenden Bedienungsanleitung herumgeschlagen. Das ich bei einer BMW nicht das SC2 mit dem Handy koppeln darf, sondern nur mit dem Motorrad, das stand nirgendwo und bringt einen zum Verzweifeln.😡 Gott sei Dank gab es dann mal einen Tipp in einem Forum. Das ist ja mal ein ausführliches Video, aber deutsch wäre gerade bei nicht so elektronisch bewanderten Käufern nicht verkehrt.

@MS-or1te

Жыл бұрын

kzread.info/dash/bejne/iml6xdimodGdiso.html

@SchuberthTV

Жыл бұрын

Hi mafoeberlinggmxde, Danke für das Feedback. Wir haben das Video auf Deutsch erst etwas später veröffentlichen können. Dies tut uns sehr leid. Hier der Link zum Video auf Deutsch. kzread.info/dash/bejne/iml6xdimodGdiso.html Viele Grüße aus Magdeburg, SCHUBERTH Team.

Back unit turns but never says hello. Remote seems to not be paired with back unit (yes, I know it says they come paired). When I turn off the system, it doesn’t say goodbye. This is across 3 C5 helmets and 2 units and 2 firmwares. $1k for the worst most failed setup experience of my life. Never shows up on Bluetooth to pair (tried 2 iPhone and 2 Android).

@SchuberthTV

Жыл бұрын

Dear DJohnSteele, Thanks for your feedback. We´re sorry for the discomfort with your SC2. We would like to help you and therfore please contact our customer service via e-mail or phone. (service@schuberth.com; +4939181060). Thanks in advance, kind regards, SCHUBERTH Team.

Wieso gibt es nicht das Video auf deutsch ?

@MS-or1te

Жыл бұрын

Gibt es doch, kzread.info/dash/bejne/iml6xdimodGdiso.html

Mi SC2 no lo reconoce la moto. Que estare haciendo mal. y es un Tiger 900 RP del 2023

@SchuberthTV

3 ай бұрын

Hello and thank you for your comment! The SC2 needs to be put into the 'phone paring' mode. 1. Turn on the SC2. 2. Tap the + button on the remote control 3-4 times to wake it up. 3. Hold the middle upper button for 10 seconds until you hear 'Configuration menu' (Caution, you will hear 'Intercom pairing' after 5 seconds, keep holding the button until you hear 'Configuration menu'). 4. Tap the + button once until you hear 'phone pairing'. 5. Turn on the motorcycle's ignition and search for headsets with the motorcycle. we also did a video where we explain step by step how to connect your SC2 with your motorcyle. Here the link to the video: kzread.info/dash/bejne/pmWOrI-SlcjQcbw.html. Regards The SCHUBERTH Team

The fact that you need this video and that the user guide is over 50 pages reinforces my opinion; the UI/UX is terrible, far too complicated. Also why do you make us do firmware updates from a laptop/desktop computer instead of directly through the mobile app -- another terrible UX. On a ride this past weekend with 5 other riders all with Sena comms was an exercise in frustration to get the intercom working for all of us. Hey Siri was very unreliable and sounds quality was very average. We all gave up and I'm back to using my AirPods Pros with active noice cancelling.

Rimango ancora basito che nel 2023 e con i prezzi a cui siamo arrivati i dispositivi (TUTTI) siano ancora così complicati da usare e abbiano grossi limiti di connettività tra interfoni di marche diverse. Mi é capitato con interphone, midland, sena e ora ho detto basta, ho deciso che sui miei caschi non monto più un interfono. Se considero tutto il tempo perso per fare gli accoppiamenti avrebbero dovuto loro pagare me. Ma é possibile che nel 2023 non ci sia un sistema univoco e comune per tutte le marche e che non ci siano limiti di abbinamento? Troppo cari, troppo complicati, troppo limitati e a compartimenti stagni tra marche diverse.

@Barbarossa97

3 ай бұрын

Korrekt. Alle Hersteller sollten sich schämen.

can t hear anything HELP please

@SchuberthTV

5 ай бұрын

Hello and thank you for your comment. Please get in touch with our service centre at service@schuberth.com. Regards The SCHUBERTH Team

@fernandoperera916

5 ай бұрын

@@SchuberthTV Problem solved by Motorraiz . thanks

the worst communication system I have ever had, sotp working after update and the dealier tell me dont have warranty, contact direct by mail to the company and the only answer is: Dear customer, thank you for your message. We will confirm receipt of your e-mail, but do not want to leave you in the dark about the expected processing time: Our customer service staff currently has a high volume of e-mails to process, resulting in longer response times than usual. This is 2 weeks ago, very frustating.

@SchuberthTV

2 ай бұрын

Hello, we are sorry for the delay, you will receive an answer from our service team within the next days. Regards The SCHUBERTH Team

Schade, das Ihr das nicht in Deutsch zeigt....

@MS-or1te

Жыл бұрын

Kommt….

@MS-or1te

Жыл бұрын

kzread.info/dash/bejne/iml6xdimodGdiso.html

Hello, the Sena SC2 intercom is a real disaster, the sound is shabby and the connection of the control system is hazardous.

@MS-or1te

Жыл бұрын

Hi, use the Equalizer from your phone or on the SC2 App.

very understandable... Schuberth should fine another simpler way to explain the SC2 functions or a person that speaks clearly.. very disappointed

ah ouais ! un tuto FR qui parle en anglais retraduit en Français, a croire que c'est trop compliquer de le faire directement en Français, bravo la communication schuberth 👎