Yep. This worked for me, too. … My lock suddenly disconnected from WiFi 3 weeks ago for no apparent reason, and I tried everything to get it to reconnect - but using the correct WiFi System Name and the correct WiFi password to try to reconnect to WiFi would not work. … I tried calling customer service at Schlage 8 times, and waited at least an hour each time, and was never put through to a representative. … Finally, I found this KZread, and it solved the problem. I was re-connected and re-programmed in about 15 minutes. (Note: Not only do you have to “forget” your WiFi system before re-setting the lock, but you also have to remember to “delete the lock” off of your app before re-setting also - as well as remembering to re-connect your *phone* to your WiFi system (after re-setting the lock) before you will be able to re-connect your *lock* to your WiFi system. THANKS FOR THIS FIX!! YOU ARE A SAINT!!

@St3rmTig3r

Жыл бұрын

Good to know in case this scenario occurs for me in the future. Thanks for the additional info. This should prove helpful to many others. I must admit that I'm surprised how many views this has gotten since I first posted this almost 3 years ago.

@kevinp.4630

Жыл бұрын

Thank *YOU* for having taken the time to post your important discovery almost three years ago. In that time, because of your generosity, you have helped countless people who found themselves in the same situation as you were in, and your helpful solution has rescued all of us! You have clearly collected a significant number of karma points - and you deserve them all.😁👍 Thanks again!

This method worked when i did installation for the first time. Then after a month or so it dropped wifi on its own so i did factory reset and now for some reason this method isnt working. This damned lock is so frustrating. Schlage should release a firmware update to address this issue

@Ash-gc6kj

6 ай бұрын

I have the same issue.

This is insane, like truly incomprehensible that the problem is the iPhone simply having the 5 GHz network under “My Networks.” It’s not connected, it’s not the same SSID, and yet over 10 hours of troubleshooting and Schlage even sending a replacement lock that had the same issue, your solution solved the problem. So now I have a free lock, but I’d rather have my time back. Confusingly, the first lock setup just fine, but six months in spuriously disconnected and wouldn’t reconnect (around the time everyone’s Schlage locks went down), hence the warranty replacement. I think the bungled the app and/or WiFi firmware, but the fact that this bug is still here…I’m just baffled, frustrated, mad, but glad to have FINALLY fixed my stupid lock.

@St3rmTig3r

Жыл бұрын

At least you got the solution working. 👍

Had this same issue and this is a lifesaver. Forgot my internet network and reset the lock and it worked on first try. Thank you!!

@St3rmTig3r

2 жыл бұрын

Glad it helped

What an absolute gamechanger. Thank you for solving our frustration! Nothing online helped but this.

@St3rmTig3r

Ай бұрын

Glad it helped!

Out of 2 locks, 1 had that problem. Thanks for the fix!

Was able to connect to the WiFi with this fix. Thank you!!!

thank you so much....I was ready to throw the whole lock away and be done with schlage....luckily I came upon you video and within minutes I was connected. Thank you again.

@St3rmTig3r

3 ай бұрын

Glad it helped cut through the frustration!

100% this is the solution. Tried various combinations but this worked perfectly. Thank you!!!

@St3rmTig3r

Жыл бұрын

Glad it helped!

Yes! This worked perfectly. Thank you for taking the time to make and post this video. I couldn’t figure it out. Forgetting the networks did the trick.

@St3rmTig3r

3 жыл бұрын

Glad it helped.

@MM22272

2 жыл бұрын

What does "forgetting" mean in this application? I have not heard the verb "to forget" applied electronically or with cell phones.

@MM22272

2 жыл бұрын

@@St3rmTig3r What does "forgetting" mean?

@St3rmTig3r

2 жыл бұрын

@@MM22272 in your Wi-Fi settings there is an option to forget your Wi-Fi networks. You'll have to forget the networks in order to reset the connection sequences.

@MM22272

2 жыл бұрын

@@St3rmTig3r Many thanks.

You saved me some headache! I was about to return the dang thing.. that wifi forget this network was the key!

Thank you, that helped me setting up my lock and I do not feel stupid anymore.

@St3rmTig3r

3 ай бұрын

Glad it helped. This was definitely not something I could have figured out myself without the long hold time with Schlage tech support (over an hour) before I was finally connected with a tech that knew exactly what the problem was. I was very frustrated as well so am glad that it helped others with what is apparently still an existing configuration challenge with the locks and local Wifi.

This fixed it. Thanks for posting this!

THANK YOU! After 3 days of pulling my hair out and thinking it was my router; this fixed it! Edward you are genius!

@St3rmTig3r

Жыл бұрын

Glad my suffering through long hold times with Schlage tech support is helping others.

@charlotteware9958

Жыл бұрын

@@St3rmTig3r You would think, after two years, that they would include this on their webpage or in their instructions...

@St3rmTig3r

Жыл бұрын

@@charlotteware9958 have to admit I'm very surprised this video has 44k+ views in two years so clearly people are still encountering the problem.

@luismagallanes

3 ай бұрын

Till this day

Thanks for taking the time to share!

@St3rmTig3r

Жыл бұрын

My pleasure!

How do we fix the offline issue remotely? 😕 ours went offline at our airbnb, and we're 3 hours away. Luckily our guests can use the spare keys. But this is a problem, I need to be able to know how to fix remotely!

What if it is a dual router w/ 2.4 and 5.0 ghz. Not separate....so if I disable/enable it is all or none.

Why couldn’t they put this in the instructions? Mind blowing. Now I have to figure out how to factory reset mine.

@St3rmTig3r

Жыл бұрын

To reset: 1. Take off battery cover. 2. Press and hold the black circle reset button to the right of the thumbturn on the inside of the lock. The LED will flash red. Keep holding the button until the LED stops flashing red (approximately 7 seconds). 3. The LED will light solid blue when the factory default reset is complete. It may take up to 10 seconds before it lights. 4. Your lock is now reset to factory defaults.

I could huge you. This worked perfect! Was going to start throwing things.

@St3rmTig3r

2 жыл бұрын

I can absolutely relate. Glad this got you through it. :)

This was brilliant and totally solved my problem!

@St3rmTig3r

2 жыл бұрын

Glad all my time spent on the phone with Schlage helped others with the same issue.

@St3rmTig3r

2 жыл бұрын

Glad it worked for you.👍

Wow thanks for this, what an insane bug!

@St3rmTig3r

Ай бұрын

No problem!

OMG. Worked. Schlage should pay you.

Thanks, the forgetting of the wifi's on the phone did it!!

IT WORKED!! I spent over an hour with Xfinity Cable running circles around restarting my modem 3X. UGH. Frustrating. YOU ARE A LIFE SAVER!! I was panicking after paying to have 2 Encodes installed today. I started worrying that they wouldn’t work with Xfinity because of their own Home Safety security equipment. Overall, I swear the 5G seems more of a problem with any WiFi enabled tech gear. I once had to manually reset all 5 of my smart thermostats. It was painful. THANKS AGAIN!!

@St3rmTig3r

3 жыл бұрын

My pleasure. Glad it worked to reduce some of the anxiety and frustration with getting these locks to work.

Worked great. thank you!

@St3rmTig3r

Жыл бұрын

Glad it helped. Have to say I'm stunned that my little video potentially helped tens of thousands of people. I'm happy that I was able to help people. 🎉

I kept trying to update the WiFi. But I had to do a factory reset, and connect to the WiFi in the initial insulation settings. Don't skip it and try to connect later, if you do that, write down all the settings and codes you've assigned, then factory reset and connect WiFi in the beginning. It was a 5 minute process to factory reset, connect WiFi, and program all my settings and assigned personal codes. 👍

Also, people can have issues because a lot home routers also use SON technology means self organizing network. This means that your 2.4G band and 5G band both share the same network name (SSID). To fix this issue in the router settings, you will need give both 2.4 and 5G bands separate names. Example John'swifi and John'swifi5G. This connectivity configuration will help with other devices that are having connectivity issues as well so that they do not jump back and forth between 2.4G to 5G.

Great, Thanks for the tip, it worked for me.

@St3rmTig3r

Жыл бұрын

Glad it helped

Very helpful..... Thanks.

@St3rmTig3r

Жыл бұрын

You're welcome!

Why do companies release stupid "smart" devices.... Crazy how we have to become product technicians just to find solutions or workarounds to make them work. They should work right out of the box.

Thank you! This worked.

@St3rmTig3r

7 ай бұрын

Glad it helped! Still very surprised that Schlage hasn’t engineered a better software fix for this.

Thank you! The forgetting the network trick also works if you have a Schlage WiFi adapter that won’t connect.

@St3rmTig3r

2 жыл бұрын

Glad it helped. I'm genuinely pleased that this video has helped so many in such a relatively short time and I hope Schlage updates its software to address this since it seems like this is not an unusual occurrence.

Thanks a lot !!!!

@St3rmTig3r

2 жыл бұрын

You're welcome!

My wifi 6 router only has one wifi, and does not separate 5g/2.4g wifi. What to do?

@debhope8136

2 жыл бұрын

I am in same boat. Unsure how to proceed.

@robb3939

Жыл бұрын

@@debhope8136 I too have an Netgear ORBI mesh system with one router and 3 satelites whcih doesnt seperate 2 G and 5 G. Frustrating

I can not get it to my WiFi..what do you mean “ forget” Explain pleae

Unfortunately, my wifi still won’t connect. This is my problem. For some reason the Schlage app will show my modems original factory name, but it won’t pick up the name I changed it to years ago. I tried adding the one that I am always on in my house and it will not connect and I even tried connecting the original modems name and it still won’t connect. I did a factory reset on the Schlage and it didn’t work. I removed the Network that I’m connected to on my Wi-Fi but for some reason it won’t let me remove the original modems name. I’m at lost here and I can’t seem to get this working. Anything else you recommend? This is very frustrating.

Does anyone have an eero router with frontier ? I tried multiple things

I replaced batteries, did a factory reset, reset my wifi, and reinstalled the Schlage app and still unable to connect the wifi! What is wrong?

@ghassanshaheeb7239

2 ай бұрын

I think you have to “forget network” in your phone as well

Doesn't work for me. Even tried connecting to a hotspot. I just don't understand It was working fine until I changed the batteries :-/

How do you reset it?

@St3rmTig3r

3 жыл бұрын

1. Take off battery cover. 2. Press and hold the black circle reset button to the right of the thumbturn on the inside of the lock. The LED will flash red. Keep holding the button until the LED stops flashing red (approximately 7 seconds). 3. The LED will light solid blue when the factory default reset is complete. It may take up to 10 seconds before it lights. 4. Your lock is now reset to factory defaults.

@Cesarxxxish

3 жыл бұрын

@@St3rmTig3r THANK YOU, got it to work!

@St3rmTig3r

3 жыл бұрын

Glad it helped. Took me couple of hours waiting on tech support to get that answer, glad it worked for you.

How to reset the lock to start over?

@St3rmTig3r

3 жыл бұрын

1. Take off battery cover. 2. Press and hold the black circle reset button to the right of the thumbturn on the inside of the lock. The LED will flash red. Keep holding the button until the LED stops flashing red (approximately 7 seconds). 3. The LED will light solid blue when the factory default reset is complete. It may take up to 10 seconds before it lights. 4. Your lock is now reset to factory defaults.

I've been working on this problem for hours. The solutions offered here on this video do not work.

@BillSmith-rx9rm

2 жыл бұрын

After spending several days working on this, it finally connected to the Wi-Fi. Just kept doing it over and over and over again until it finally worked. Unbelievable. How could they produce such a ridiculously touchy-sensitive piece of crap applications such as this? I mean, this device was top dollar!

This at least got my lock to finally connect to wifi. I cannot believe that was the issue. Now, the app pretty much just permanently says the lock is unreachable. Pulling the batteries out and putting them back in worked ONCE, then it stopped responding again and now I can't get it to connect again. What a piece of junk.

I can't get any of it to work

I called customer service and they walked me through connecting with no issues. I did not have to forget networks

What does forgetting the wifi even mean? wish there was a visual besides just a video taken of the lock while your talking

@rotorzz11

2 жыл бұрын

Basically you disconnect from you wifi network then click Forget. Your phone will remove the stored password of your wifi network so you can re-enter it, which is essential to the solution provided in the video tutorial. Hope that helps.