Nice view, too bad you’re 5’8” 🤣

@rossmanngroup

3 ай бұрын

5'6"

@Awksi

3 ай бұрын

Short King

@norwegiansmores811

3 ай бұрын

shawty@@rossmanngroup

@norwegiansmores811

3 ай бұрын

figured i'd attention grab for my comment posted about a month ago while i'm here: This is why its not authorized repair. it is BRANDED repair. It is also worth noting this is also what happens when you are labeled a CONSUMER rather than a CUSTOMER, words matter.

@bkp2419

3 ай бұрын

I gasped That’s the self love than opens the door of happiness fr

Forget suing, that's criminal property damage. He can call the police and have this guy arrested.

@SpeedyJuiceMan

4 ай бұрын

Why not do both?

@janebrown3587

4 ай бұрын

I like that! ❤👍

@gabakusa

4 ай бұрын

he wont get arrested, they will tell you it is a civil case i rent my car with HIRE CAR it is like TURO, and the customer stole my car and the police told me they cant do anything because i gave him the key all i can do is to take him to court

@RanFranklin

4 ай бұрын

dirty foreigner probably is here illegally.

@lthead

4 ай бұрын

The fact that he even had the box cutter in his pocket leads me to believe he's done this plenty of times.

Never leave corporation service reps unattended, even ISP ones that come to "fix" your internet.

@seismojones

4 ай бұрын

Can confirm. Had an ISP tech come out. I don't pay for the inside wiring plan because I can do that myself. He checked the box outside said there was a problem with inside wiring and left. I checked the box afterwards and saw he had swapped a couple of wires. I had taken a photo of it earlier so I compared and knew what he did. I swapped them back and suddenly everything was working perfectly.

@bluefoxtv1566

4 ай бұрын

Never leave any service person unattended. There are many stories of damage theft from service people.

@CircuitReborn

4 ай бұрын

​@@bluefoxtv1566not to mention flat out property theft when your not looking can also occur.

@SzaboB33

4 ай бұрын

Yeah, I will watch every tech and repair man and I learned it the hard way. One did not realize that 2 of our gas convector heaters were OBVIOUSLY cracked (in a property I rent and this is the first winter here) and carbon monoxide could have leaked through the cracks. He was certified so I figured I give him authority to do his stuff. I actually called him to clean and check 4 of them. 2 of them were cracked and he did not notice and 2 of them stopped working after 2 weeks because... they were left dirty. Unbelievable.

@wtimber

4 ай бұрын

Why I own everything past the cable outside.

That repair man needs to be criminally charged for vandalism and fraud.

@Crimsonak

3 ай бұрын

Honestly, yes, but it's tip of the iceberg. You're making a mistake if that's where you stop. Someone probably ordered him to do shit like this, someone maybe incentivised him to do shit like this. He's the last rung in a corrupt ladder. If anything, he's weirdly the least culpable in all this, and that's a high bar, considering how culpable he actually is.

@paparoysworkshop

3 ай бұрын

@@Crimsonak Yes, I think you're right.

@moze_-

2 ай бұрын

Sure, but there is zero shot that dude would've done that if his boss/manager didn't tell him to. I bet if you keep following that line, it makes it pretty fucking high up the chain of command.

@AmazedBunion

2 ай бұрын

@@moze_- imagine using that as an excuse to do this. if my boss instructed me to do something like this i'd ask for it in writing. no chance they would do it but either way, no chance i'd even consider doing this shit cause "my boss told me to" the guy in the video doing this is a bad person and deserve his name publicly shamed. protecting these scumbags needs to end. public shaming needs to come back.

@xSonicspeedx

2 ай бұрын

Honestly what is the repairman’s incentive to slash the tv when he is already out there spending time? I agree that he likely was ordered to do stuff like this.

If he got caught doing it once, he probably did it a lot more than once.

@orijimi

12 күн бұрын

I suspect he just had it out for this guy.

@bzibubabbzibubab420

8 күн бұрын

Lol ain't no way 😂​@@orijimi

@Hassan-zw9tb

7 күн бұрын

@@bzibubabbzibubab420 if you watch his video you will hear that this is the technicians third visit. I think he just didnt like the guy

@blacklistdreviews

6 күн бұрын

Probably company policy

That qualifies as both vandalism and fraud. Vandalism for damaging the TV. And fraud (theft by deception) for cheating the customer out of his warranty. He should be criminally charged.

@MickeyMishra

4 ай бұрын

That would create a bit of a international relations nightmare.

@falcie7743

4 ай бұрын

Depending on the value of the tv it could be a lot more than vandalism

@falcie7743

4 ай бұрын

​@@MickeyMishraNo part of this is "international" since the technician doesn't actually work for Samsung, but instead a local service company.

@BladeTrain3r

4 ай бұрын

@@MickeyMishra Good maybe causing a diplomatic incident will finally get Samsung stepped on hard enough to actually think about the shit they're trying to pull.

@ryutenmen

4 ай бұрын

@@falcie7743 Then why Samsung was going out of their way to suppress the victim into deleting his video and post?

Let's not overlook how completely sleazy it is to refuse to honor a warranty just because of a little scratch on the screen!

@MrTechnicks

4 ай бұрын

Especially that the exterior of the screen has nothing to do with the electronic functionality...

@tornow1500

4 ай бұрын

Even Apple is better than that. Shame on Samsung!

@StubbyPhillips

4 ай бұрын

@@tornow1500 Man! That's sayin' som'n!

@MrTechnicks

4 ай бұрын

@@tornow1500 I wouldn't go that far lol. These aren't technically Samsung employees 😂

@benshapiroismysexsiave2028

4 ай бұрын

Buy the same TV, swap it out and return it for a refund.

I feel really bad for that gentleman who just wanted his TV fixed. What a hell we live in.

@ThePursuitWOD

6 күн бұрын

Yeah the amount of fraud and theft in this world is insane

@Shastasnow

2 күн бұрын

The idea of making someone’s day miserable is no big deal to some people is sad.

Regarding the circuit breaker, it wasn't merely to get the customer out of the room. I think it was done to try to get the cameras off, just for a short time. The hope is that the camera wouldn't catch the 'technician' damaging the screen. Thank you, Mr. Rossmann for posting this, and thanks to that customer for his part of the video as well. I had no idea such things happen.

@LichtTempler

3 ай бұрын

Yes, thanks for mentioning this! Another point to put them on UPS.

@citoxe1

2 ай бұрын

Damn, didn't think about that. Great point. Time to get battery backups or cameras with it.

@Astroqualia

2 ай бұрын

Incorrect, as proven when the tech knifed the screen long before it was off.

@dunamiswihmee

2 ай бұрын

Bro he cut it before the breaker was switched. A good thought but apparently they weren’t thinking that ahead😂

@whosv

Ай бұрын

Cameras have their own power supply this isn’t 1800s lol

Damning! Samsung would blame it on the tech and avoid all accountability.

@imaysin97

4 ай бұрын

Pretty sure that's not Samsung's fault but a greedy tech trying to upsell a new tv.

@AnirudhTammireddy

4 ай бұрын

​@@imaysin97 "and avoid all accountability." "Pretty sure that's not Samsung's fault" XDD

@alexs2778

4 ай бұрын

By hiring such person they become responsible for his work "ethics" or lack of them. I'm sure it's not the first time he's done it and when you get so many of service calls he was on come up with voided warranty for slices in the screen should be a red flag IF they cared.@@AnirudhTammireddy

@battlecruiserna

4 ай бұрын

@@AnirudhTammireddy that would depend whether employees are instructed to come up with reasons to refuse repair and are incentivized by getting to keep their jobs. then the employees can do something stupid and get fired anyway. I'm willing to bet middle management is responsible for this one

@russellhltn1396

4 ай бұрын

I highly doubt if this directive came from Samsung. It's more likely some incentive (low pay, required number of service visits) that Samsun may or may not be a part of.

Sorry to say. But we live in a very low trust society. It’s sad.

@McVaio

4 ай бұрын

Nowadays we do, yes. Sad thing is that trust is what made Western society so successful.

@GyroGarrison

4 ай бұрын

​@@McVaioI wonder why we had that trust. What has changed?

@MickeyMishra

4 ай бұрын

There is a bigger political aspect to this. Hence why they want the video of the tech face gone.

@mr.critic

4 ай бұрын

Welcome to America since the 80s

@Twiddle_things

4 ай бұрын

Holy shit mori/justdestiny (anyone remember that name?) jumpscare

This guy should go to jail for fraud and destruction to private property.

Louis, please never stop doing what you do. Such an incredible and important service to humanity.

If you go in Walmart and slice a $150 Sanyo TV the cops will come after you. If you slice an individual’s $3000 TV that’s a civil matter.

@MickeyMishra

4 ай бұрын

Still can't believe that the cops after seeing this made that call. Something tells me they have a lot of Samsung gear at the station. This reminds me why Huawei was banned from US sales of Routers and phones in the USA. Hmmm...... 🤔

@vxicepickxv

4 ай бұрын

I've seen the aftermath of the cops coming after a guy who walked out of a grocery story with a dozen beers. The door frame was destroyed by the cops kicking in the door.

@qwertykeyboard5901

4 ай бұрын

​@@vxicepickxvPeople thirsty for power trips and egos larger then jupiter. This is what the police are.

@emdxemdx

4 ай бұрын

Rules for the peons, and rules for the croporate overlords. Amerikkka! Land of the free!

@Gooberpatrol66

4 ай бұрын

The legal system is full of great hypocrisies like this. Like "ignorance of the law is no excuse" (...unless you commit a rich person crime, then the prosecution has to prove intent).

Fraud, vandalism, possibly criminal destruction of property given how much these screens cost, etc. Outrageous but not surprising.

@CivicFiberglassDoor

4 ай бұрын

Criminal destruction of property: Possibly a Felony

@ilonachan

4 ай бұрын

it's objectively criminal destruction of property. Like, literally what else would it be. That TV was the guy's property, not the technicians, the technician destroyed the property sneakily in secret, obviously without the guy's permission. Criminal destruction of property. The other stuff we can argue about, but he was LITERALLY caught on camera doing destruction of property.

@jjman533

4 ай бұрын

Burglary. He entered the premises with the intent to vandalize the tv screen. Not the first time this guy has done it. Burglary makes it a felony not a mere vandalism.

Im not into electronics repair, but i have learned to repair small appliances, dishwashers, clothes washers, dryers, stoves, etc. why did i learn? Whirlpool dishwasher almost caught on fire because of a faulty latch. Called a repair company to come check it out. Paid the dude $50 to come out, he says he has no idea whats up. Dishwasher already didnt work, so i just started tearing it down, sure enough the plug interface for the latch sensor was melted. Bought a new wireing harness $100 and told that company to get fucked, it worked as far as i know to this day (we got a new one). "Authorized repair people" dont always know what theyre doing, dont be a victim.

@shinyrayquaza9

Ай бұрын

I think the issue is more they need to admit they don't know and not scam. Not everyone will have seen a thing before and some repairs on anything can be like what doctors have to do, look for symptoms and make an educated guess

@iCthe4

5 күн бұрын

No actually that’s true, they can be super Cluelessly, sometimes you just have to investigate yourself.

@arconeagain

3 күн бұрын

A lot of techs are not interested, not going to bother with certain jobs. In saying that, this kind of work has been made easy with the aid of the internet. You can search a fault with a particular model and it can narrow it down to a single component out of thousands. Previously, techs would have various pages with manufacturer's post releases on known faults and revisions... if they were lucky.

Just found this channel. This guy has my total respect, what he says is 100% bang on. I subscribed and was glad to see he has 2.4 million who feel the same. Wonderful to see the guy has this following and success.. It gives me hope for the world.

I once had an ‘authorized Samsung repair tech’ come look at a washer that was vibrating uncontrollably. Tech didn’t even open the machine. He turned it on empty saw that it wasn’t vibrating. Charged me $300 for the visit And left. I opened the machine myself. Turns out the issue was a just busted counterweight. Which explains why it vibrated only when it had laundry in it. Fixed it myself and had Samsung refund me my $$. I had to fight with Samsung to get my money back. Which included taking photos of the busted counterweight. And videos of it vibrating under load. I was prepared and Samsung had no choice but refund me. Moral of the story: don’t let authorized techs in your home unsupervised. Better yet, setup a camera before they arrive like the customer in this video did.

@rudiruttger

4 ай бұрын

that also shows why simple repairs need to remain within the ability of the consumer to undertake

@DumpTruckCentral

4 ай бұрын

100%

@hubertnnn

4 ай бұрын

The issue here is that you probably wasted more money (mostly in form of time) to fight them and to make all those pictures and videos than you got from the refund.

@orppranator5230

4 ай бұрын

@@rudiruttgerNot just simple, but the replacement components and schematics should be available so that ALL repairs can potentially be fixed by the customer.

@DoroNijimaru

4 ай бұрын

disgusting how his method auto-kills any stationed cameras reliant on a constant power supply. you might think you're safe & then the completely innocuous "can you restart your breaker" that would make you seem like a paranoid weirdo to resist. downright nefarious. watch your drink around him.

We are denied the Right to Repair, while they take the Liberty of Sabotage.

You have no idea how valuable your videos are to people ALL OVER THE WORLD!

@petyrbaelish007

4 күн бұрын

Sure he does, hes making dough with this channel.

He's telling the absolute truth. I was in the automotive repair for years, same story he's telling.

He was pretty smooth pulling that off. Likely not his first time

@big_bird8597

4 ай бұрын

would you call him a smooth criminal?

@monkeyslaye

4 ай бұрын

It's probably a corporate issued directive. It wouldn't surprise me if Samsung authorized their technicians to do this sort of thing to "save money" from warranty claims.

@dotonthehorizon9620

4 ай бұрын

​@@monkeyslayethats nonsense, samsung knows that information would leak out instantly and damage their reputation

@augustday9483

4 ай бұрын

Should do a review of all support tickets that this guy has worked on and look for similar reports of panel scratches. All similar cases should be treated as additional acts of fraud.

@CivicFiberglassDoor

4 ай бұрын

@@big_bird8597 No, because his name isnt Annie.

Never trust anyone who's financial interest doesn't align with your own until proven true. Dude needs to call the cops and have his Samsung authorised vandal charged.

@CoryPchajek

4 ай бұрын

Cops won’t care. lol

@watamatafoyu

4 ай бұрын

​@@CoryPchajekThat's like arguing for defunding the police. If they don't care about broken laws, they don't deserve to be cops.

@CoryPchajek

4 ай бұрын

@@watamatafoyu I’m not saying that’s how it SHOULD be. That’s just how it IS.

@BocchiTheBox

4 ай бұрын

Replace cops with lawyers, and Samsung will care then

@BillyAu

4 ай бұрын

​@@CoryPchajekYes, they will say it's a civil matter. 👀

I had a 1 month old Tesla and the back seat would not slide forward. Took to the service center and after a whole day of sitting on a new seat order, they called me and said that they found some dog hair in the car and that my 12lb chihuahua chewed the wiring harness and thus could not be covered under warranty. I blew up on them and had to argue for a whole day as well as investigate on my own to conclude that the harness is too long and likely was sheared off by the sliding mechanism. You can only get service done at a Tesla service center and only with brand new Tesla components, which leads to issues like this. A $30 part for Tesla became a $1700 seat replacement. They finally agreed to replace the whole seat for me but it did sour me on the company a bit.

@jjww30

11 күн бұрын

Welcome to the club, pal. They just voted to give Elon $50B for nothing, and Tesla still can’t handle their own collision repair.

@Manu-Official

9 күн бұрын

I would not buy a Tesla, purely because they run a monopoly on repairs and parts availability.

@jjww30

9 күн бұрын

@@Manu-Official you wrote that on an Apple product, didn’t you? 😂

@alternatedenz

8 күн бұрын

@@jjww30 much cheaper to get it repaired from apple than to get brand new seats for like $2000

@jjww30

7 күн бұрын

@@alternatedenz I’m going to venture to guess you’ve never taken anything to the Apple Store for repair. 🧐

I worked as an appliance repair tech for a major German manufacturer and we were expected to complete every repair in 30 mins. I did my best to do the right thing by the customers though, I even bent the rules to allow warranty repairs when it may not have technicaly been eligible ( the parts had a %500 mark up ), took the time to explain the correct operation of their appliance and generally went out of my way to provide a five star service for a product with a five star price and reputation. My performance reviews by my manager however were terrible, so after two years and lots of happy customers, I got chewed out one too many times and quit. There is just no incentive to do the right thing.

@Lucifer-Riding

3 ай бұрын

"( the parts had a %500 mark up )" !!! How do they even get away with this shit, that's what I'd like to know. The cap/filament/bearing didn't cost the company $150 to put on it in the first place, did it?

I had an LG monitor that the board went out on during COVID. I took it to an authorized repair shop and it sat for 3 months and when I asked them they said they couldn’t fix it and board was no longer manufactured. I took it to a 1 man hole in the wall repair shop and the dude said give me 30 minutes, desoldered a component off some random board sitting on his shelves and soldered the component on to my monitor. Turned right on. It was insane…borderline magic.

@Justgreen89925

4 ай бұрын

Board level repair is amazing if you know your stuff!

@rodiculous9464

4 ай бұрын

Yeah but now you're dealing with a non standard jury rigging that no one besides that repairman can service. If it's the difference between being out a TV and not, then it's better, but it's optimal to have it repaired with standardized parts

@gunsnwater2668

4 ай бұрын

​@rodiculous9464 foolish statement. Component replacement is not circuit redesign. Read a book if your able to.

@timbradwell3205

4 ай бұрын

Why does Amazon only send out Korean repairmen. Had to call on two different Samsung appliance both times they sent a Samsung truck a Korean dude got out pulled a lap top and said he could not understand why they sent him ..first guy said it was a compressor r on fridge but he didn't fix that and it was on back order other was a washer same speel different Korean dude part on back order for months had to replace both

@warrensteel9954

4 ай бұрын

​@@timbradwell3205isn't Samsung a Korean company?

There needs to be an investigation on other customers affected by that "repairman".

@nicejungle

4 ай бұрын

yeah, it's obvious it's not its first time he's damaging TV

@wundo9372

4 ай бұрын

Exactly if he’s done it once, he’s done it before or 100x before! We don’t know🤷🏻‍♂️

@maalikserebryakov

4 ай бұрын

@@nicejungle Yeah. He slashed that TV with the skill of a seasoned expert

@Sopel997

4 ай бұрын

Samsung already said they investigated it, it's fine /s

@grasstreefarmer

4 ай бұрын

You still don't get it. Its not about the single repair man. The company screws these people over by doing things like not paying for their time if they have to wait or forcing them to do overtime instead of just coming back the next morning. They create incentives for all the repair techs to deny repairs based on damage because it will cost them time or money, not the company. They often get paid fixed amounts to do repairs no matter how long it will take.

"unauthorized" techs are the ones that actually fix your equipment

alright... we got someone good advocating for this topic, man is passionate

Thank you so much for covering this. I loved the video and your way of telling the story. When you reached out asking to use the video, I was not aware of the history between you and Samsung (I have seen a video or 2 in the past, but they were about Amazon). Going back and watching your other videos, I am rethinking my stance of defending them like I have been the past few weeks. While I do have a lot of Samsung products, and I feel they are good quality for the most part...the other things they do, I am not ok with. It is pretty frustrating to learn that a company I respected, might not be so respectable after all. When my reddit post got deleted, I was devastated. The post was at 1.5 million views (after only 2 days) and had 500+ comments that I spent hours responding to. There was a lot of good, important discussion in there that is now gone (or is it gone? people are still commenting within the post)...but this video makes up for it (Streisand effect FTW). Funny enough, the post I made on the official Samsung reddit (r/samsung) is still there, because I was not allowed to upload the clip that I put in the other post, all I could do was explain the story and put a link to my youtube, so Samsung can't have reddit delete that one...its beautiful irony. Anyway, there are a few things I want to add to the story so hopefully this gets pinned. I'm not gonna go over stuff I covered in my video, you will have to watch that if you want all the details leading up to "THE CUT"...Here is what happened after: When I contacted Samsung (CEOs office) back on November 20th to inform them of the situation, I gave them the video, and told them I was going to release it on New Years day, so they should prepare for any backlash from it. I could have released it before Black Friday and maybe messed up their sales (if it went viral fast, which it could have), but I choose not to. They called me a week later, I spoke to someone named Christian in the CEOs office. He apologized, told me the guy was fired, said all the top brass watched the video and were appalled by it. He had the Service Center send me a new TV within a week (with free setup and takedown of the old one) and that was that, never heard from them again. Fast forward to yesterday (Feb 7th)...and I get a call from Samsung at 2:40pm. Funny enough, just 10 minutes before at 2:30pm, my reddit post was removed... The caller was Nick Webert, senior director of Care Field Service Operations. One of the first things out of his mouth was "I just saw your video the other day"...yeah right, there is no way he didn't see it 2 months ago, everyone at Samsung was probably talking about it. Anyway, we talked for 1 hour, he said they are going back through the technicians history, and calling all past costumers to see if they experienced any issues with him (great news). He then offered me a choice from the Samsung catalog as a "gift" because of what I went through (why not do that 2 months ago?), so I chose a Washer & Dryer that stack, and he agreed and promised to hook me up. From time to time during the conversation, he would switch into a different speech pattern, like he was reading a script that he didn't have time to rehearse. After telling me about the gift, he says says: "You know, this whole process really saddens me, and I know that the video is out there, is there any way, and btw, this is not in lieu of the gift, but is there any way you maybe could possibly pull that video down so we don't have that Samsung Care emblem and persons face on it that we are suppose to be protecting from PII, Personal Identification Independence. We are suppose to be protecting them, and the video shows his face and his badge." Honestly, I can't help but feel bad for the guy, because he obviously has a lot of pressure being put on him to fix this situation, but it is too late for that. They should have tried that 2 months ago, not that it would have done any good. He should be doing damage control, not cover up. Get in front and say "Look this happened, we trusted our employee and he betrayed us"...don't have reddit posts deleted, and definitely don't ask the victim to remove the video showing how he was victimized (TBH, I do not feel like a victim thanks to that video). Last thing...I want to explain how I was gullible enough to fall for the circuit breaker trick: When I called them about the problem, they asked me to unplug everything that was connected to the TV, so I unplugged everything (about 8 things between 2 surge protectors). When he asked me to flip the breaker, I thought about that, and thought to myself "Ok that is easier than unplugging everything"...If I had cameras around the room, he probably would have waited for the power to go out, so it wasn't only to distract me, but to cut the cameras off if there were any....so yeah, that is all. Thanks again Rossmann.

@rossmanngroup

4 ай бұрын

Thanks for taking my call

@khatdubell

4 ай бұрын

There is a difference between loyalty and servitude. I own a lot of samsung things. They _do_ make great products, and i will probably continue to purchase samsung things. But you won't catch me defending them.

@OVAngryE

4 ай бұрын

Ok I have to ask I am not sure you will see a comment on your video and I need to know. I watched the full video on your channel and at the end there was a strange commercial for T-Shirts? Have you sold any?

@fredfred2363

4 ай бұрын

Dude, everything you did was honest and right.

@KrazyKrafter

4 ай бұрын

Thank you for sharing your story with us, glad to hear they replaced your tv at no charge.

A few years ago, my grandmothers TV just clicked and turned off. No sign of life from it; not even the standby LED was on. Called the manufacturer and they said that the power supply is dead. When I asked for schematics they told me that they only give them out to their authorized technicians and a new power supply would cost over 250 bucks. I opened the TV and checked the power supply. Found out that one of the four rectifier diodes was shorted and another one only had a voltage drop of 0.2 Volts. Just to be sure I replaced all four diodes and the TV worked again. Finding the problem and repairing it took around an hour, and the diodes were only a few cents. This was six years ago, the TV is still working to this day. But just the fact that she could have been a victim of such a POS like this one makes me so mad. I'm glad that the guy recorded this; those people need to be exposed.

@EgonFreeman

4 ай бұрын

My washing machine failed because of a cold joint to the gate of a triac. Fun fact 1: it failed _a month out of warranty._ Fun fact 2: the triac (which I suspected to be at fault due to the error displayed and the symptoms) was impossible to find a replacement for, even after I managed to read whatever code was left on it. Thankfully it turned out to be a cold solder joint... but it seems a bit of a coincidence, wink wink. Authorised service wanted $100 for the board it was on (for what I'm pretty sure should be a $5 repair). At least I'm sure it would've been what I needed, so there's that.

@absurdengineering

4 ай бұрын

@@EgonFreemanTriacs just like many other simple parts are fungible. Match specs and put it in. Doesn’t need to be the same part #.

@wlan246

4 ай бұрын

When dealing with consumer-owned equipment in the field, it doesn't make financial sense for manufacturers to do component-level repair because 1) it doesn't pay; and 2) if the repair fails, or causes more damage, it only increases their liability. They replace parts at the component level that have (presumably) already been tested because they can mark them up, and hold their supplier accountable for any problems that occur. After a manufacturer replaces a component under warranty, _then_ they might repair the damaged component, if they think they'll be able to use it in a future repair.

@Kx0195

4 ай бұрын

I also had a TV that wouldn't come out of standby. 2 replacement caps for £2 and 30 mins of my time and it worked for another 5 years. Still have it, if I could be assed no doubt I could fix it again. I bet it has the same issue as you had.

@wombatillo

4 ай бұрын

That's because the authorized repair industry is a racket. Companies like LG and Samsung want to keep all the intellectual property to themselves and all the control of the distribution and service chains tightly in their own hands.

Great meditative view. And by the way, thanks for fixing my wife's water filled macbook pro 9 years ago. And charging only less than $300 for parts & labor.

I was about to buy a Samsung phone, I don’t think I will now. Thank you for the real journalism news will provide.

@ThatIceChampion

4 күн бұрын

At this point an iPhone seems like a good option. get a used one or go for a different Android brand like Xiaomi, I hear their phones are good

@zinxlo

3 күн бұрын

​@@ThatIceChampion if you aren't getting a Samsung, Google is your next best bet, xiaomi is shit they have bad software support and don't care about bugs plaguing theur software especially older devices, talking from experience

That's not just criminal fraud, that's Felony Destruction of Property. We're talking about actual Prison Time.

@TheChodax

4 ай бұрын

Good, he needs it and it won't be the first time as he's very slick.

@DodgyTodger

4 ай бұрын

​@@TheChodax you can bet this guy's boss thinks he's great and his KPIs are excellent

@SlinkyD

4 ай бұрын

Gotta hit dem numbas ​@@DodgyTodger The world will fall apart without constant improvement of the bottom line.

@Grievous-

4 ай бұрын

No one is going to prison for scratching a TV. He'll be made to pay for the damage and will most likely lose his job.

@Dan_Tactics

4 ай бұрын

​@@Grievous-that's not a scratch, that's a slice into the screen. They can't just take that little section apart and fix it. They have to replace the entire screen.

Your short speech about people's height inspired me personally. The system is rigged, we should rise up.

@rossmanngroup

4 ай бұрын

Rise... up.. hahah, I get it. I get it

@traestephen7276

4 ай бұрын

My neck hurts from looking down on short people

@La4geas

4 ай бұрын

@@traestephen7276 Bend your legs instead

@gintozlato1880

4 ай бұрын

Nah being tall sucks, i know

@00LazyFPS

4 ай бұрын

it hit too hard, man

KZread is freaking screwy for not showing this off, more. I'm not subscribed, but I've been consistently watching your videos, and I've only just seen this

Remember, dont get mad at the waitress, dont get mad at the delivery guy, go straight to management these people are INSTRUCTED to do this.

@drmwpn

4 күн бұрын

Except there is probably very little chance he's a Samsung employee; these manufacturers outsource their in-home warranty repair work to third-party companies (e.g. Avnet), and those companies themselves don't "hire" people, they use "contractors" and pay them on a piecemeal basis, usually not much. This was a way for a guy who is either seriously lazy, or totally ignorant, to get $100 or whatever the contract for the site visit was and only spend 10 minutes there, without having to actually do anything. I did this exact work myself, and 9 out of 10 times the issue was the power supply module or the system board. It wasn't hard, but it did require taking out something like a couple dozen screws to access the part, then replace them.

Samsung dealer here. Since 08. Samsung used to use local repair shops for their tvs, never had any problems with them. A few years ago they started using asurion for everything and it all went to crap, getting one fixed will take a few dozen phone calls...not an exaggeration the last tv took 32 calls to get replaced and they never even showed up. Samsung ended up refunding my client 13k for his flagship 85" 8k tv. Days and days of calls and emails for a simple fix that never happened.

@ohger1

4 ай бұрын

Yep. I stopped doing warranty work when the OEMs cut the pay scale by 50% or more. They started using "trunk monkeys" - non-licensed "technicians" who were shipped a box of boards and told what to change. If it was a wiring issue or if the new board was bad or the wrong software version, the "technician" wouldn't have a clue. If the box O' boards didn't fix it, the OEM would replace the TV.

@InstabilityControl

4 ай бұрын

It’s sad that almost every consumer oriented industry does this now

@graphicd00d75

4 ай бұрын

I have a huge dislike for asurion! Every time I work on a customer's phone for a simple screen swap and something else happens like a bootloop, I ask them if it has been worked on before. 9 times out of 10, they tell me they bought it used from asurion. Asurion is utter trash!

@Electrowave

4 ай бұрын

@@InstabilityControl The problem is that those who started it got away with it.

@TriWaZe

4 ай бұрын

Sounds about right. We are going backwards as a society at this pt

The only difference between KZread and Reddit when it comes to censorship is KZread pretends they're not doing it.

@hubertnnn

4 ай бұрын

Yeah, recently I am finding some of my youtube comments missing. I guess by being pro-repair and pro-freedom (there is a recent freedom vs communist issue in Poland) I am too controversial to keep my comments around.

@canaconn2388

4 ай бұрын

​@@hubertnnnyou're just noticing this? I've had to deal with it for years

@brianwang9017

4 ай бұрын

@@hubertnnn Rossman has a backup on LBRY

@sexdefenderno2

4 ай бұрын

​@@hubertnnn Same. Can't hate russians for some reason.

@bobi6191

4 ай бұрын

Yep, going back through my google activity tab, it’s shocking how many of my comments have been shadow banned. KZread makes it appear as if everything is fine, comment posted, but actually they can only be seen when you change the sorting option from Top comments to Newest first.

So I gotta say you made some good points I’d never thought of. I have a 75’’ Samsung that the screen went black on, and because of your video I’m going to find a local unauthorized guy come look at it. Thanks sir, I hope I have a good experience

Whoa, hey there Samsung; this isn’t South Korea. Those straight up mafia style tricks don’t work over here…

@jlandi0409

Ай бұрын

Honestly, it's more so the American people working for Samsung. It's why they rarely hire foreigners

@DocHoliday586

Ай бұрын

They most definitely hire foreigners. Thats complete bs.

@ClaudeSac

18 күн бұрын

Yes, they do. They definitely do. Just this one was caught, and therefore 'did not work' but for the rest; they do work 'over here'....

LMAO. I hope the technician is fired and the guy is reimbursed for the ENTIRE television.

@hkiajtaqks5253

4 ай бұрын

what happens if you don't have a recording?

@Spiritbombx100

4 ай бұрын

The guy who made the video said that the technician got fired and he got a newer model of the TV as replacement. However, I don't think that is quite enough compensation for something like this.

@rendren7487

4 ай бұрын

​@@Spiritbombx100What in your opinion would be suitable compensation?

@ElderKai555

4 ай бұрын

@@rendren7487 in addition? Jail time.

@DishNetworkDealerNEO

4 ай бұрын

@@rendren7487Better Model TV, plus the man who did this in court, plus court costs, lawyer costs, and $100K Punitive Damages as an incentive to ensure, Samsung has an incentive to make sure their service Technicians will not play such games.

Never a reason to flip the breaker. Unplugging the TV will do the exact same thing. I'm glad that person recorded the incident because it shows one of the ways on how they try to get you to do things so they can control the situation.

@dimitrijekrstic7567

4 ай бұрын

​@@Demotricusluckily

@juho8371

4 ай бұрын

@@Demotricus some cctv systems are just hooked up to the grid and don't have any backup batteries. But still I don't think this guy would have risked it if he saw an actual cctv camera (which he was clearly looking for at 0:18)

@leonro

4 ай бұрын

​@@juho8371That's not a proper solution, because he could try to position himself such that he will not be seen on the camera. It's impossible in theft cases to not be seen, but when we're talking about subtle damage to the property, it's quite easy to do it covertly even with cameras around. Trust me, I did a lot of dumb things back in school and we had security cameras everywhere.

@JaredJanhsen

4 ай бұрын

@@AndrewW2015 Unless your cameras are Power over ethernet and the switch is on a different circuit from the TV.

@tejay9416

4 ай бұрын

​@@Demotricus some cameras work off WiFi if the correct breakers would shut off it would shut the camera down

Thanks for sharing PEPE and AMS120X. 💯

@ollibruno7283

26 күн бұрын

Google welcomes every scam comment but not people who want to help.

I had a Samsung galaxy a52 for only 6 months and it wouldn't charge anymore because of some overtemp glitch. I tried to take it to a few repair shops and they said they couldn't fix it because they cant get the parts. They all suggested to just mail to to Samsung for a repair. Sure enough I get a call saying they wont fix it under warranty because it's "bent". I would rather swan dive into a wood chipper than deal with Samsung customer service ever again! I would wait hours on hold and if I talked to someone they wouldn't listen to a word I would say and just consistently gave me the runaround. After seeing this, I'm convinced they bent my phone themselves. The bend was so miniscule, probably less than 1/32". I don't know how they could have known. But aside from all of that, why would such a minimal amount of bend void my warranty?? I never dropped my phone or anything so it probably just happened from being in my pocket.... or you know, some sketchy asshole like the one in this video got a hold of it. This video has just solidified my decision to completely boycott Samsung!

@Whateva67

23 күн бұрын

I have a similar story. I have a 2017 iPad pro with a battery that drains in half the time as normal,it’s been used for 7 years so that’s to be expected. I went to an apple authorized repair shop and they are supposed to diagnose the battery and if it fails to meet a certain standard,they replace the whole iPad with a refurbished same model for the cost of a battery replacement,about 150$ Cad. They came back and said the iPad was slightly bent and had a bright spot on the screen. I said if they won’t do it because of the damage,I will gladly pay for them to put in a new battery but they don’t actually do that,they just want to replace it. Maybe they slightly bent it to avoid it altogether 🤬

Had a Samsung 50" TV click and die, just 3 months after factory warranty expired. Took it apart, found a blown chip on the main board. Chip's surface was completely destroyed, so I couldn't read the make and model off it. Called Samsung and was told 'we do not provide our products' schematics to anybody but our authorized repair centers'. Looked up estimated repair cost from such a center, it turned out to be comparable to the price of a new TV. Found a used main board on *bay, bought it for about $200, plugged it in. My TV is still perfectly functional, 6 years after this repair. Read the chip's data off the new used :-) board, looked it up on *bay. It is an Infineon chip, the price is... 39 cents. Yes, I know, my main board might have sustained more damage from the blowout than just the visibly destroyed chip. But Samsung made sure I couldn't diagnose it. Unfortunately, Samsung is not at all unique in being unethical in this way. This is a rule, not an exception.

@cheeeeezewizzz

4 ай бұрын

Of course. Businesses with investors are bound by law to optimize profits in any way possible to optimize return for those investors. It would be borderline illegal for them to not try and stiff you.

@McVaio

4 ай бұрын

You mean eBay?

@Alex_Shishkin_1962

4 ай бұрын

@@McVaio Was it not evident enough? 🙂

@SangoProductions213

4 ай бұрын

@@Alex_Shishkin_1962 I think the question being asked is "Why?"

@scrittle

4 ай бұрын

@@McVaio Woah there buddy, you might get shadowbanned for saying that!

That repair guy looked super dodgy before he damaged the Television. He's definitely done this sinister trick many times over. I bet his personality type is Psychopath

@cherriberri8373

4 ай бұрын

"His personality type is psychopath". What were you even trying to say here besides announcing to the world you're a quite ignorant and rude person? You don't understand what the word means, its not something to be used as an insult unless you know nothing and just want to look like a douche.

@drek9k2

4 ай бұрын

The funniest part is the guy can clearly be seen looking around more than once for security cameras.

@phillipmargrave

4 ай бұрын

No. He’s just Asian. It’s in his blood to be sneaky.

@huyked

4 ай бұрын

@@user-io6pj8bz8h Shut your hole. I'm Asian.

@samir970

4 ай бұрын

he also sneakily enquires about and looks himself to see where the other room is to see how much time he has to do the sneaky.. He looks like a first class piece of s**t@@drek9k2

Asus: not cover by warranty because of a micro scratch. Samsung: 😮 📝🤔 go on.

@ThatIceChampion

4 күн бұрын

They literally copy every stupid thing another company does, such as stealing parts (Google) and not including peripherals (Apple)

Look into Samsung's role in South Korea. They are basically the corporate yakuza.

What a snake! I would file criminal charges against him, the company & sue the crap out of them!

@yolyrom7233

4 ай бұрын

Absolutely

@drzoidberg71

4 ай бұрын

unfortunately suing is VERY expensive for not much gain, and these companies know it. They literally do this stuff because the odds of them being sued are low, and even if they are, it is still pennies to their bottom line.

@Shreddittrading

4 ай бұрын

​@@drzoidberg71 Plenty of lawyers who will take an open and shut case like this pro bono and sue for court costs and attorney fees as well.

@wrathfirex

4 ай бұрын

Kevin hart taking down notes listening intently on being short

@IAMyourTrueGOD

4 ай бұрын

@@drzoidberg71Cost to file is usually around 60 dollars, and cost to serve is usually around 100 dollars. If someone has evidence in hand, research, and prepare they should be able to effectively represent themselves. Many people have represented themselves, and have done a better job than an lawyer. Most lawyers, and judges aren’t worth the paper their credentials are printed on.

I just wrote a comment about Reddit when Louis started talking about it. Samsung is definitely going down on Reddit.

@rossmanngroup

4 ай бұрын

They got the post deleted. I think it's the responsibility of everyone to make sure that Reddit and Samsung doesn't get their way, and that this story is not forgotten. Full Streisand effect. This isn't just one story. HUNDREDS of Samsung television customers were saying that this happened to them too. Even if they bought this guy a new TV and a Lamborghini, that isn't enough. They need to go back through each ticket and fix this for everyone they fd over before who DIDN'T have video proof I bet my life savings that they did this to other people who weren't able to fight it because they don't have a camera in their living room.

@PaulDowsettUK

4 ай бұрын

@@rossmanngroup Great work bringing these issues to a wider audience. Could you post the link to the original clip? It's a good idea to cite any references like these in the description (apologies if I've missed it). Thx!

@mrprogamer896

4 ай бұрын

@@rossmanngroup I got feelings for you.

@athurV1

4 ай бұрын

Nice post Lois , u nailed it . i wonder whether other Samsung products may be affected or just 1 bad apple .​@rossmanngroup

@randallsmerna384

4 ай бұрын

More like make it so that the repair guy can't repair any more..

As someone who has never owned a TV but plans to buy one eventually, I now will NOT be buying a Samsung TV, thanks to this video. Thank you for making my future decision easier!

@trumpatier

3 ай бұрын

We condemn Samsung not just because of what this employee did, but ESPECIALLY because of what they did in response. No apology, no public statement, they just tried to cover it up.

If I called about a TV and a technician asks me to go to the circuit breaker then I would have laughed at him. Sometimes I pretend to be clueless and ask for his technical reasoning behind it to gauge how much BS comes out of his face 😂

I had an appliance repair guy, hired through geek squad, to come to my house and repair a covered refrigerator. He tried to get me to disappear for a while, too. But i didn't. He wanted me to flip the breaker, I unplugged it. He wanted the water supply turned off of it, and I turned a valve behind the fridge. He was forced to do the repair. When he finally got the bad part out... he magically didn't even have it on hand and had to order it. I believe that if i wasn't standing over him the entire time, he would've "made the repair" while I was in the basement for a min, or do something that would've "been my fault" to not honor the repair contract.

@djangosouthwest6043

4 ай бұрын

Dam honestly I don't even trust geek squad I guess I was right 😮

@MicroMyco

4 ай бұрын

Wow this is a great tip, don't let these guys out of your sight. Its such a crock of shit for a tech to ask you to flip the breaker or turn off the main LOL.

@andrewjunk687

4 ай бұрын

not really, just depends. If you seem like a big douchebag, ill probably do it my self.@@MicroMyco

@wadedeason3365

4 ай бұрын

If "Geek Squad" knew their stuff, they wouldn't be working for BestBuy. I once took a Gaming Rig in to have it looked at and told the guy all the steps I went through to get it sorted. 3-4 days later I get the call back and they tell me they couldn't figure out what was wrong with it. They also told me they did the exact same repair stuff I did to try to get it sorted. Talked to my Father-in-Law (Government Nerd) and he asked me if I tried resetting BIOS, after what felt like a numbskull eternity of silence I chuckled and told him of course I hadn't because that makes too much sense. I reset BIOS and it fired up like a charm.

@78tag

4 ай бұрын

...not to mention the petty theft that goes on when you are not in the room. It wasn't the Geek Squad but I can tell you first hand. (and the theft wasn't all that "petty"_)

Could have just told the customer "I see the problem, I'll be back tomorrow with the part I need.". 99% of people would be perfectly happy with that.

@Kune35

4 ай бұрын

You're saying only 1% of people would be annoyed they had to take the afternoon/day off work for the scheduled service visit and wouldn't be available the next day?

@leonro

4 ай бұрын

​@@Kune35I'm pretty sure that same 1% and most of the other 99% would be even more annoyed when the dude denies their warranty due to a scratch that they had never seen before.

@SomeoneBloodyRandom

4 ай бұрын

@@Kune35”Ok sir, if tomorrow doesn’t suit you, which day would you like us to return to compete the repair?”

@Gatorade69

4 ай бұрын

​​@@Kune35If a electronic device is broken I don't expect it to be fixed that day. Someone needs to diagnose the problem first and if it requires a part that can take a bit, especially if it has to be ordered.

@PeterTrimboli

4 ай бұрын

Guarantee it goes deeper than him just wanting to go home I'm willing to bet he does that all the time either because he always wants easy jobs or because he or someone makes more money the less time they spend at people's houses so he's pushed to be faster.

I used to watch product reviews before buying something major, now I think I better start watching company reviews before buying.

5:47 I was today years old when I found out Louis Rossmann is short?! Personally, I would have never guessed, and I've been following you for a few years now. Keep up the good work!

This is so common especially towards elderly people. He should be fired and jailed.

@nefanasa

4 ай бұрын

i guess he do because order from higher.. there is no benefit he doing that..

@Liam.......

4 ай бұрын

​@@nefanasa doesn't take away from the fact he did it. Also, if its discovered a higher up told him to do it it should be investigated, if proven they should also be arrested, charged and sued

@cashreedhar

4 ай бұрын

​@@nefanasahe's most likely doing this so that he need not do any work. The company he partnered with Samsung for repairs gets money if he actually performs a repair and bills it. Under warranty, his company gets the part from Samsung and they bill the hours. This guy is lazy and definitely not the first time he did this. He gets salary nevertheless

About 25 years ago, I bought a Samsung TV. It was a monstrously big CRT version. After a couple of months, it died and Samsung sent out a service rep to fix it. Since it weighed 200lbs, the repair was done a my house and it was dismantled in my living room. Part way through he repair, the tech announced that he would need a part and was going back to he shop to get the part and would be back shortly. For over 6 weeks, I waited with TV parts spread in a corner of my living room. Dozens of calls to Samsung proved that they didn't care.

@Roadent1241

4 ай бұрын

Haha, sounds like the three sets of guys who came to look at our central heating over the last year and a half. We've just got it fixed by someone professional who's not British Gas because they were useless. One of the groups left one of their guys here like he was ensurance (I'm making that a word) of their return while they went shopping. They returned to pick him up and said they'll call us. August 2022. Used crappy little space heaters that winter to help not freeze. I'm just happy we've had heating since Christmas 2023. Why are professionals(???) like this?

@KiEuKiTo

4 ай бұрын

I spent about $2K on brand new Samsung monitors & they all had problems. And Samsung was completely useless. They wouldn't even respond to most attempts to contact them. Never getting a Samsung monitor or TV again. I still trust their phones, but that's it.

@Retarded229

4 ай бұрын

I used to be the only factory authorized service provider in Lexington Kentucky who repaired Samsung appliances under warranty and Samsung is the worst, it wasn’t too bad until they changed regional service mangers and tried to scam me. Now they have nobody to service their junk in Lexington under warranty and almost nobody else will work on them out of warranty either.

@Jake-bk4wh

4 ай бұрын

@@KiEuKiToI wouldn’t trust their phones, it runs on google. Stay as far away from google as u can.

@JesusChrist_IsTruth-LoveForALL

4 ай бұрын

​@@Jake-bk4wh Doesn't almost every phone run on Google? Which phone do you use?

This is why i do repairs personally. I have fixed basically every piece of tech i own. Replaced fans, screens, sticks, cables, and many many more things. When my switch had an issue with its screen, i didnt call nintendo so i could get my console back in two weeks, i fixed that fucker with parts i bought online. I will never trust someone else to fix my tech for me

Louis you’ve never looked short (metaphorically) to me. You rock, at any height! 🎉😊

As a life rule, people, never let strangers unattended in your house except if they go to the toilet.

@scrittle

4 ай бұрын

Still gotta watch 'em, you don't know what damage they might be doing to your toilet when out of view.

@limmoblack

4 ай бұрын

@@scrittle Oh, what did they do to your toilet? Id be more concerned with them 'casing the joint', but yes they all seem to have weak bladders whenever they come here.

@whatsuphelp

4 ай бұрын

​​@@limmoblack most people have tooth brushes in their toilets room, so he could take them and scrub the toilet with it. Never take your eyes of him even if he will use your toilet. Stand beside him to show dominance

@limmoblack

4 ай бұрын

@@whatsuphelp Lol. Only people with no teeth should let them use the toilet...

@cumcumcum148

4 ай бұрын

​@@scrittleyeah they might have taco bell for lunch. Destructive stuff

This is why its not authorized repair. it is BRANDED repair. It is also worth noting this is also what happens when you are labeled a CONSUMER rather than a CUSTOMER, words matter.

@technoman9000

4 ай бұрын

Authorized to rip you off...

@jockslap

4 ай бұрын

Oh he branded that TV allright

Who comes to "fix a t.v." with a boxcutter hidden in his hand? VERY SCARY!

Never bought any tech without a guaranteed replacement plan. It’s in their best interests to do a repair or I get a free upgrade 😂

What I like about this guy is that he gets angry on my behalf. It is therapeutic to see there are people like this guy out there fighting for us

@saywhat7414

4 ай бұрын

I agree...and in this situation, it is even better because he is getting anger over something that happened to me. It is very therapeutic.

@OurFreeSociety

4 ай бұрын

@@saywhat7414 - That was you filming the Samsung as.shole?

@bland6004

4 ай бұрын

No kidding, he's looking out for all us short guys. Oh right, you're talking about the Samsung thing.

@DaftFader

4 ай бұрын

@@OurFreeSociety This has happened more than once...!

@djangosouthwest6043

4 ай бұрын

Same

I sent a laptop to Louis's business years ago for repair. They said Apple could do it for free. It took a bit good of convincing, but I assured them I'd rather pay money for a proper repair than a free shit "repair" from Crapple. Finally the lady on the phone relented when I explained that. I thanked the team and her. That laptop lived another 5 or so years before sadly passing of old age amongst loved ones. It left behind a functional charger and many memories from loved ones. In lieu of flowers, please donate to your local Louis Rossmannesque shop. RIP early 2010s MacBook Air. We'll miss you.

@l3p3

4 ай бұрын

Old age? Still using my MacBook from 2009. 😮

@rossmanngroup

4 ай бұрын

Thank you! Creating incentives for people to do the right thing by customers is hard. Crafting that culture is difficult. But it's worth it.

@MLTAKOS

4 ай бұрын

@@l3p3def check that battery cause they tend to inflate when they are that old if you haven’t replaced it already

@mysteriousghost4852

4 ай бұрын

@@l3p3 shiiii i got an iBook G4 😅

@SensSword

4 ай бұрын

@@MLTAKOSalready replaced the battery once myself. Not willing to do it again for a nearly 15 year old machine.

Louis you are an inspiration and a hero to us all, please for the love of god never ever stop being you!

I’m reluctant to believe that a random worker put his freedom on the line by going into your house and cutting a cord for the corporation they work at.

Hi Louis Rossmann: I am a retired GM mechanic. Back in the 80's and 90's the Dealerships was where the HARD jobs went because we were trained to fix them! We were the trained rebuilders! I could not understand why customers would take their vehicles anywhere else. Most of the time the Dealership Mechanics would be able to disassemble and repair a part cheaper than the independent small shop. My eyes where soon opened up to the fact many of my co-workers would open the "parts cannon" throwing parts at the problem. This made managers happy for increase profits and faster turnaround time. I witnessed many similar criminal acts over the years of "turning wrenches". I was happy to retire in 2021, and walk away from this element of our workforce. As you have pointed out "all too well" people have been brain washed into putting trust and believing they are getting a good deal, when in fact they are not! There is only one way to combat this problem! Educate people to the truth. You are doing a GREAT JOB of doing this. Thank you.

@rossmanngroup

4 ай бұрын

You sound like one of the people I could learn a lot from, who saw what you did as a craft and took great pride in it. It would've been an honor to work for and learn from you.

@misanthrophex

4 ай бұрын

The whole world is going down like that. All just so the bosses at the top could get more yachts.

@AshenTech

4 ай бұрын

i have seen this in both mech shops and tech shops, often when chucking parts at the problem wasnt the solution because what was causing the problem, wasnt on the lists you where working from.. it was something up or down chain... just ugg... sometimes its genuinely better to hit up billy bobs garage then a dealership. one great example of WTF... the ford dealership wanted to charge my budddy over 850 to replace the hinges on his bronchos door.. for 15usd we got a pin kit and 3 of us swapped the pins in like 15min... would have been faster but it was -15 out when we did it... oh and the alternator on that same old broncho.. they wanted over 500 for that... it was a 10 min job.. you know how easy those old trucks/bronchos alts are to get to.. a hand full of bolts and it its out... without special tools needed.. for some things i get it.. but... who the f is gonna pay 850+tax for what can be accomplished with 15bucks in parts and 15min without the ideal tools?

@davidbrennan5

4 ай бұрын

When I was in high school in the 90's GM donated several cars for us to work on and several brand new engines 3.8l v6 to tear apart and gave us a lot of nice tools for our shop. They used the school to train mechanics for their dealers. This was a win win for everyone.

@KheldarLars

4 ай бұрын

​@@williambybel2935 ... This isn't illegal, it just sucks for the customer.

My experience with Samsung repair was an Over-the-Range microwave that smelt like fire. The technician they sent took it down and removed the shell; plugged it in and turned it on. Sparks, flashes, smoke. Scary that it was in my wall. Calls Samsung and gets authorized to replace a wire harness. Service member tells me to state "I am not comfortable with the repair" so that Samsung will replace the unit. Samsung says I refused repair and they are no longer responsible. I'll never buy a Samsung product again.

The tech needs to be criminally charged. I bet it takes all of 10 minutes to get him to fold, and you have a racketeering case.

@uuuultra

7 күн бұрын

cops won't pursue it

As an authorized TV repair agent this absolutely disgusts me and puts shame on all of us in the field.

@notcorrect

4 ай бұрын

It's unfortunate for the good service people. I have so much anxiety when a service person comes to my house because of this kind of stuff. I just need to watch everything they do.

@big_bird8597

4 ай бұрын

aye yo man can you fix my tv on the low for me

@robertthabassist

4 ай бұрын

Get fucked do it unauthorized

@Kipah

4 ай бұрын

@@big_bird8597 Absolutely, just shut off the breaker real quick.

@thatguyalex2835

4 ай бұрын

Agreed. There are always bad apples though. But this action by the Samsung rep guy was uncalled for. For me, I am not a smart TV owner here (my TV is a 43 inch LG 43UN700B monitor connected to a Roku and DVD player via HDMI, so it acts as a dumb TV). Thank you for being a good repair agent, fellow. :)

Pathetic that reddit took this down, pathetic that Samsung didn't respond properly. Disgusting behavior all around. Thanks for addressing this time and time again

@bluecar5556

4 ай бұрын

Reddit, youtube. They are one in the same. Kinda surprised this video hasn't been removed. I downloaded it just in case to upload to odysee, rumble, bitchute, etc if need be along with the criminals face plastered everywhere. We will not be silenced. KZread will most likely shadow ban this comment thinking I won't notice. I've been around a long time.

@zod4365

4 ай бұрын

Because, it's not "Samsung" it's an authorized technician. That's a third party rep, NOT a direct Samsung employee. Now, is there a discussion about Samsung no longer working with that third party? Sure. Making comments directed at Samsung skips a vital step. Who is the company? Where is this located? The list goes on. By not doing that, it just becomes "anti- insert brand here," and that goes nowhere.

@gloriousapplebees

4 ай бұрын

​@@zod4365 you're right, I seem to have imagined Louis said something about the way they responded to this but the only thing he said was that it was a repeated issue. So I stand corrected, thanks.

@winzyl9546

4 ай бұрын

​​@@zod4365Samsung still tried to cover it up, read the owners pinned comment. That tells me not only are the authorized technician rotten but also samsung itself.

@ChainCJ

4 ай бұрын

Reddit does this stuff regularly. I quit Reddit altogether over their pathetic back-bending corporatization.

I wish this applied to car repair too. I am not sure how often this is the case, but I've seen waaaaayy too many videos of car repair places swapping out good parts for bad ones or similar things so that they can make an extra buck. Or maybe I'm biased in the sense that you typically only see the bad experiences, so I dunno. But yea you're right, somewhere deep down I am hesitant to not go to an authorized center, but then again, maybe the propaganda has gotten to me, and I consider myself somewhat tech-knowledgeable. Maybe I'm not as "smart" as I thought lol. But there's one thing definitely I do know. I will trust you to fix my life :D

Little dude could’ve got his ass beat if homeowner caught that. Right to repair your jaw after it’s broken.

I have an idea, we should all call samsung support and ask them about this. Post it on media, make them know. Streisand effect their censorship.

@erickauffmann_official

4 ай бұрын

That would be amazing

@MickeyMishra

4 ай бұрын

If you do? Something big international is going to come out. Be careful!

@jdmjesus6103

4 ай бұрын

​@@MickeyMishralike what?

@davecrupel2817

4 ай бұрын

​@@MickeyMishraGood!!!

@izwizz520

4 ай бұрын

Owh hell yeah, I'm in

I just googled this Samsung repair situation and not one mainstream media outlet has covered it. Where is inside edition at the minimum.

@dlsisson1970

4 ай бұрын

Mainstream media is just propaganda for corporations. Very few actual journalists left.

@juanwick730

4 ай бұрын

Inside Edition is too busy running Samsung ads.

i prefer this silly short man over serious tall guy, this is more entertaining to watch. especially when it temporarily becomes about personal struggles.

I was driven out of business by Worst Buy, but after they destroyed my potential customer's devices, they'd call me for free support. The people who fix things are being driven out.

I feel this. If samsung had just left the video up, and oned up to it, they might have been reasonably separate from the employees actions, but to force the video to be taken down not only lends credibility to the story, but makes it clear that samsung doesn't care all that much, if at all, about customers.

@MickeyMishra

4 ай бұрын

Neither did the police either. They told the owner that it was not their problem and was not a crime.

@vla1ne

4 ай бұрын

@@MickeyMishra I hope he's lawyered up then, because the cops and samsung both need to get hit with a major lawsuit.

@adrianmizen5070

4 ай бұрын

Same thing they did with the exploding phones a decade ago, issuing take-down notices for that GTA video with the sticky bombs replaced by Samsung phones.

@vgamesx1

4 ай бұрын

@@adrianmizen5070 Didn't hear about that one, that's absolutely hilarious though.

@MrErViLi

4 ай бұрын

Let's see them make Louis take his video down!

Samsung making a privacy complaint on KZread implies Samsung believes they have a right to not be recorded in public or in a customer's home. If that's what they truly believe, I think Samsung should pay this man's rent/mortgage on top of reimbursing the man for wasting his time and destroying his screen. Great video Louis. I was watching your video on Phillips light bulbs and how they arbitrarily changed the TOS to deprive customers of what they paid for. I have a similar TOS/EULA contract issue with a certain piece of software by a well known company that would make a great video if you're interested in covering it. It's an uphill battle and I'm trying to get more eyes on it. So if you see this shoot me a reply.

@blackrifle6736

4 ай бұрын

*That was Reddit censorship, not YT (this time...)*

@abeclark524

4 ай бұрын

Depending on what state they're it may be criminal to surreptitiously record another person. Look up 2 party consent states.

@robertharris3261

4 ай бұрын

@@abeclark524 even in two party consent states the two party rule doesn't apply if the video is in your home or on your property

@abeclark524

4 ай бұрын

@@robertharris3261 Not entirely sure that's true, but I hope you're right, this little shit needs to find out what it's like to drop the soap in jail.

@Viesta

4 ай бұрын

@@abeclark524 doesn't matter if it's on your property.

Samsung owes that man a new TV!

Bro! You are a hero! Thank you for what you do!

The confidence and speed at which that tech did what he did almost makes it seem like this may not have been the first time that he has done that...

@jool7793

4 ай бұрын

Definitely, he knew how deep to make it so the customer would think it was always there.

@MickeyMishra

4 ай бұрын

That's why Samsung wanted to hide the face of this person. This is NOT his first time doing it to a customer. In fact? They don't want the customer list to go out or find out for this very reason. Why? Oh boy, THIS goes deep here. Seems like these TV's have a problem. So? It seems management was pressuring the techs to not do the repairs. But what gets worse is that this may have been shared by lower management as this is not the only panel like this as there are a lot of tvs on the used market with such similar "Damage". That means that stores that sold the Insurance policy for Accidental damages would be covering the costs of these defective TVs over Samsung soaking up the costs. That would be one of the biggest Insurance retailer in the USA. Meaning DEEP POCKETS. Also, all the retailers that had to take these sets back in (Geek Squad, Walmart, Amazon to just name a few) Would also be asking some questions about how so many of these sets came in with "Accidental damages". Where it gets really dicey is where and How the TECH got into the position. THAT is the real banger.

@dirtdiggity1714

4 ай бұрын

​@@MickeyMishra😂 It's the "help wanted" page in the newspaper, Mr Holmes. Those kiniving bastids...!

@Guppzor

4 ай бұрын

​​​@@MickeyMishraI agree with Louis that there isn't necessarily a bunch of cigar smoking, top hat wearing upper upper upper level management putting "you must fail x% of all callouts" (although I am sure quotas exist that aren't called quotas but absolutely will effect any illusion of progression up the ladder) on paper as written policy, but I suspect there is a lot of "don't ask don't tell", "you can't go anywhere if you're not a team player", and even "if you don't do it we'll find someone else" even if in very indirect ways. In other words there will be plenty of opportunity for plausible deniability at any level where it may start affecting the bottom line, tech guy will be sacrificed to appease the masses, and it will be right back to business with not even a blip on the bottom line.

Louis is 100% correct. I grew up in an Independent Appliance Repair shop environment. Cannot tell you how many times I myself have been called to a Person's Home to fix what the "Official Maytag Man" could not/would not fix or go good on warranty. Purposely cut wires, snipped resistors on circuit boards, poked holes in rubber hoses, etc..... Anything to get the client to "Go buy a new one" excuse, just so they can spend less than 30 min in your home to get the 1 hour charge of 75+ an hour billed out. One thing I learned really quick being an independent repair man, 1 good experience Client = 10 more Clients, 1 bad experience Client = loss of 100 potential Clients. Louis is spot on 100% facts.

@MrBioniclefan1

4 ай бұрын

Yeah

@animejanai4657

4 ай бұрын

@@viperz22 It looks like that company has a ruthless culture that their employees bought into. That korean company culture allows sabotage of customer equipment in order to void warranty service.

You got me laughing at the weasel a** bit** part 😆

Subbed because you are consistently honest.

I bet that TV owner felt absurd setting up a hidden camera but boy, I'm so glad he did. What a horrible thing to do to a customer. I'm not at the end of this video yet but I hope this man was properly compensated. WOW! Incredible.

@TylerRayPittman

4 ай бұрын

He was respectful AF to the tech too

@jdmjesus6103

4 ай бұрын

Samsung? Compensate? You must be new here.

@bunyaadi

4 ай бұрын

The guarantee is more of an afterthought these days.

@leonro

4 ай бұрын

So far the only compensation Samsung has given is to get his video taken down. But hopefully they'll be forced to give a humane response to this, either by a higher up once this makes enough waves, or by the authorities.

@custos3249

4 ай бұрын

No joke. Simply having a second pair of eyes on your side makes a hell of a difference. Had a landlord who loved to harass me change his tune pretty quick when I had a friend swing by every time there was some new "emergency" allowing him to crawl around my place.

Yeah, the Reddit cover up was especially egregious. If it wasn't for that I would just be wary of their authorized repair techs. The cover up shows that the company itself is rotten to the core. I certainly will not buy anything from Samsung in the remainder of my lifetime. Thanks for this video.

@marckyle5895

4 ай бұрын

Yep, and I wanted that folding phone, too. Not now.

@stevewalker2028

4 ай бұрын

Reddit is just corporate slime now, they're only interested in sucking up to advertisers.

@MrFlarespeed

4 ай бұрын

Companies forget about the streisand effect far too often

@jmal

4 ай бұрын

​@@MrFlarespeed Because they think they have the power to intimidate us into silence.

@wolffang489

4 ай бұрын

@@marckyle5895 Folding phones are a scam anyways imo. You're paying extra to get features that reduce it's useful life to a little over a year. On either end of the high performance market you could pay $400 for Gorilla Glass and a decent processor that might still be very decent spec 5 years later if the battery lasts vs paying +$1000 for some flexible plastic you can damage with a fingernail, can't accept screen protectors, scratches if some dust gets in your pocket, and slowly crumbles and dents as you open and close it like you paid all that extra to do.

I lost my trust in Samsung 10 years ago... Companies cannot be trusted and that's also why I don't trust manufacturer's warranty.

Never invite a repair man in your house without getting them on camera. Learned something new!

I am a former Dealership Automotive Technician. Many other techs, as well as myself, were honest and did our best to take care of our customers, but there were a lot of dishonest guys out there who purposely damaged components and outright lied and claimed to perform services that thry never did and charged the customer for it. It always incensed me because first and foremost, it was disrespectful to the customer, but also their untrustworthy behavior hurt my reputation and the reputation of every other decent technician. Although I am no longer a dealership technician and now work on trains, I never bring my own cars to a shop because I don't trust them. That experience also makes me untrusting of professionals in other service industries as well. The behavior of this TV repair tech in this video just further reinforces that feeling for me.

@Kitten2642

4 ай бұрын

Dude I’m in a fight with a shop right now over something like this. They charged me $75 to change my oil and I’m fine paying them cause they’ve always been ok. They know me, but I had to send my husband cause I’m working. They just added more oil to my car and called that an oil change. My husband came home and said “hey they said your brake and power steering fluids dirty, do you want me to make another appointment?” No…no the f**k I don’t want to change my brand new brake fluid or change the power steering that doesn’t need to be changed. That’s when I went to go look at my car and pulled out the oil stick to find muddied new oil. I was and am still pissed

@spiritfluid1667

4 ай бұрын

Exact same for me, now im a electrical apprentice making more than a license mechanic! What a joke, cant trust any “professional”

@thatcarguy1UZ

4 ай бұрын

@Kitten2642 I do all my own maintenance and repairs, but my 2003 Toyota Sequoia was involved with the Takata airbag recall. I had to take it to the dealership, unfortunately. I even asked them if I could just get the parts, do the change out myself, and then return the old ones to the dealership for them to send back to the manufacturer. Even though I am no longer in the field, I maintain my ASE Certifications and my Pennsylvania State Inspection license. The dealership refused and said they had to do it. Of course, they tried to sell me just about every service under the sun: brake fluid, power steering, coolant and transmission flushes, timing belt and water pump even though I had already changed it 10,000 miles beforehand, spark plugs, etc. When I got my car back, the airbag wasn't sitting correctly on the steering wheel, and I had a clunky rattle when I drove over bumps from the passenger side dashboard. I took the car home, disgusted because I knew that I was going to have to do the job myself anyway. Sure enough, the airbag on the steering wheel was loose and not lined up properly, and it was the same story with the passenger side airbag... and it was missing hardware. I had to end up pulling one of the remaining bolts out of the airbag and go to the hardware store to find bolts of the same pitch, length, and grade so I could make sure my passenger side airbag was properly secured.

@2Ahthelphi

4 ай бұрын

Its the same for Construction. Too many times managers and superintendents encourage their guys to cut corners and if they are ever caught they claim ignorance and reprimand their subordinates who were just doing what they said. (electrical, HVAC, Sheetrock, plumbing, framing, etc)

@Kitten2642

4 ай бұрын

@@thatcarguy1UZ normally I’m fine changing my oil. It’s just with my job I don’t have time to do it anymore. More so I’m too tired to do, so I just pay to get it done. The thing that irritates me is they know I know my car, so they never push that. I send my husband and they IMMEDIATELY try to take advantage of him and his lack of car knowledge. The only saving grace in that situation was he knew to come back and ask me before dropping $200.

When my microwave started billowing smoke from its vents during operation, I called Samsung to alert them about it. After several arguments over the phone, they sent a service technician who witnessed and documented it. Their main office called him and said they couldn't repair it since the warranty expired a month earlier. I was offered me $100, but refused it out of disgust. I was shocked by their lack of concern for a potentially life threatening product. I later learned there were numerous reports filed about their microwaves catching fire and leading to property damages and injuries. There was also a recall of a model which looked identical to mine, but had a different model number. All I could do was file a report with my state consumer protection division and the federal consumer product safety commission.

@leonro

4 ай бұрын

Dude, I hope you never used that microwave again. That's a serious risk factor!

@daplebdatisplebby

4 ай бұрын

Make no mistake, that is a representation of samsung customer handling, not the odd.

@Underestimated37

4 ай бұрын

See if you were in Australia you could have had it replaced, our laws give protections saying that even if a warranty expires there’s an expected life of a product that is inviolable, and if it fails too early they are expected to repair or replace the product. The example they usually give is a fridge, they expect 10 years from that minimum.

@thomasashton5555

4 ай бұрын

Tf you spending more than 100 on a microwave for? Useless things

@EggEnjoyer

4 ай бұрын

@@thomasashton5555A hanging microwave that sits above your stove is gonna cost you more than $100. So if you simply want to make the most of your living space and not take up counter space, it’ll cost you a bit more

You're a big man in my view for doing these videos really appreciate the effort that you put into them

This doesn't just affect unauthorized repair people. I'm an OEM tech with no incentive to damage customer equipment. If my customers are down that literally means less money for us so we want you up and running ASAP. But assholes like this mean customers immediately distrust and write off the knowledge and experience I've worked for years to gain. Believe me, us OEM techs hate twerps like this as much as you do.

I used to be a tv repair tech for an authorized service center back in the day. Samsung *hated* authorizing panel replacements for picture imperfections. Towards the end of their days manufacturing plasma tvs they went too far in trying to make thinner glass on the front of the screen, which caused warping and cracking from the inside out...I lost count of how often they'd deny warranty coverage on their defective screens on those specific models. They would never outright say that we were to go to this extent to cause a denial of warranty coverage, but their actions spoke louder than words. Their behavior, and awful management of the local company I worked for caused me to get out of that whole industry ASAP.

@Rexhunterj

4 ай бұрын

My land lords have a model of Samsung Plasma that was notorious for its rapid burn in through regular use and it repeatedly was denied any repair/exchange even when the ACCC took them to court, Samsung just fought back, we still don't know the result of that fight lol.

@davidhunternyc1

4 ай бұрын

Class action lawsuit?

@CtrlAltRetreat

4 ай бұрын

​@@joanfrederick9176 Loved those trinitrons, the 4" thick heavy Panasonic plasmas and the first three generations of the sharp super yellows. They don't make them like they used to, but to be fair you had to pay a premium for those back then

@MonguzTea

4 ай бұрын

I bought one of those, the screen was cracked right out of the box. Samsung didnt want to take it back until i showed them the video i took of the unboxing.

@harlequin2280

4 ай бұрын

The way bro scanned the room for cameras just before cutting the screen was just wild...

Samsung owes this man an exact replacement, This guy also should be fired and arrested for property damage.

@daysandwords

4 ай бұрын

I would say an upgrade and a guarantee of free upgrades every 3 years for the next 30 years is in order.

@josekanucee1428

4 ай бұрын

Samsung owes him a refund and a brand new LG.

@CoryPchajek

4 ай бұрын

Cops don’t give a crap about stuff like that.

@dannymitchell6131

4 ай бұрын

@@CoryPchajek Depends on where you live, if I called the locals they'd absolutely give that dude a visit. Maybe not immediately but they'd do it.

@CoryPchajek

4 ай бұрын

@@dannymitchell6131 true there are exceptions in some communities. I just mean in general, they can’t be relied on.

As a construction worker i can very confidently tell you that most of these companies that make shingles, gutters, ect will do everything in thier power to screw you. You know all thoes warrantys that you get on all that stuff yeah good luck getting them to hold up to that. If you dont hire somebody from the company they wont honor the warranty. If the person you hired from the company didn't install it correctly they wont honor it. If they can come up with any reason whatsoever for them to not honor the warranty they will and they'll charge you to have someone install it, then to have someone come check if it was done right just to tell you they cant honor the warranty cause it was installed on a Saturday and they dont cover that while he hands you a 200 dollar bill.

Louis I’m 6’2” I’d rather be 5’10”, I gotta bend over to use anything, don’t even talk about going on a plane, my back is fucked, most tall people have back issues, I’ve never looked at someone’s height being a issue, love your videos man, keep them coming. P.s. I’ll never leave a guy alone in my house again.