Thank you! This helped me out. I was stuck with a non responding motor, tried all the button tricks on the controller. But the 2, 10, 2 (power plug) reset and pressing the button on the back of the controller, got it to respond. Next step it to get it set up again in the normal way (upper/lower limits) and then finish the program mode by pressing the button on the back (blinder will jog wen finished programing)

@somfysystems

7 ай бұрын

Glad it helped!

BLIND AMBITIONS in Pasco, WA loves Somfy motorization. We are a Somfy Platinum certified dealer since 2013.

is it a star wrench screw driver. its so darn tiny

just replaced a Comfy RTS motor in a Sunsetter Awning. The awning has responded to the initial programing but by getting stuck in the up position. It appears jammed. The up arrow makes the motor hum. The down arrow does nothing. When I program to reverse the motor I can get the down arrow make the motor hum. I am really frustrated, how can I un-stick the motor?

@somfysystems

2 жыл бұрын

Hello Jack, the course of action may vary depending on the motor model. Please call Somfy tech support 1 (800) 227-6639 when you are at home and can work on your awning or go to www.somfysystems.com/en-us/support

Hi, I tried this resetting method, but pressing the back button or pressing the top and bottom buttons together don't jog the motor. Any help would be appreciated

@eoinf2773

2 жыл бұрын

Hi , just wondering if you could fix it?

Sun setter lights remote program

what type of screw driver for that little screw? please help

How on earth do you open the unit to change the battery? I unscrew the 3 screws but I can't get the unit open!

@somfysystems

Жыл бұрын

Hi there. I'm sorry to hear that you are having trouble with your remote. Our technical support staff would be happy to help you. They can be reached here: www.somfysystems.com/en-us/support

We still can’t get anyone to come out to fix our shades even though we are still under warranty. Bad product and worse service.

@somfysystems

7 ай бұрын

Hi there. We are so sorry to hear that you are having this issue. One of our customer services agents would be more than happy to get in touch with you. You can reach us here: www.somfysystems.com/en-us/discover-somfy/contact-us

Lights up. Motor doesn't respond. Unplug? Kidding? Where?

@somfysystems

3 жыл бұрын

Hi Anita, the way RTS motor is powered depends greatly on the application. These instructions are for 120V AC powered motors, typically used in an awning. Please call Somfy tech support 1 (800) 227-6639 or go to www.somfysystems.com/en-us/support

@anitaitisanita8549

3 жыл бұрын

@@somfysystems they never return call, left message to call me. Its for a single motor operated roller blind interior location. The hand control light shows, but it only occasionally works. I never know when it will or won't.

@johnm5714

3 жыл бұрын

@@anitaitisanita8549 is it battery powered Anita?

@anitaitisanita8549

3 жыл бұрын

@@johnm5714 the hand control is battery powered, lights on when pressed, so battery isn't dead. its very complex to open it and replace. Why so complex? no normal way to open, & might break the lid of it. The whole thing is way too poorly designed. Nothing needs to be impossible today.

@penwright15

2 жыл бұрын

@@anitaitisanita8549 it is very simple. just watch video