Great VDO Thank you so much

After being involved in management systems and auditing for nearly 3 decades, The first thing I would state is that most process failures are not the result of a "Root Cause" They are in fact the result of causes, and the hunt for a root cause, will never result in adequate corrective action. This is because most organizations are not aware of how their processes work or interact. Root cause is more relative to machine malfunction, simply because they are repeatable cyclic events, relative to a fixed set of operational values (the machines capability and ability). ----- Historically, my observation with any process failure can be found through process mapping, especially a swim lane process map which includes all of the players in the process. With such process mapping, many issues will be observed (very rarely one single root). Further, its often the result of the accumulation of these process issues which resulted in the eventual failure. ------- Read the book the quality toolbox by Nancy Tague, which is instrumental in defining the proper tool to use when determining causation relative to failure.

Great presentation

5 whys is really helpful

Very useful video..

Very good lecture. Top quality

Intresting and clearly understood

Great video

Thank you for this!

If you have any questions related to the topic mention it in the comments, our experts will reply back soon. If you want to upskill yourself in the field of Quality Management, checkout out our RCA through Six Sigma Training course: bit.ly/2I1k0CA

@atablue9053

4 ай бұрын

pareto analysis does not fall under root cause analysis technic

all techniques are very good effective

@invensislearning9099

Жыл бұрын

Glad you like them!

great explanation!

@invensislearning9099

Жыл бұрын

Glad it was helpful!

Very nice video and straight forward explanation

Are there only 4 techniques in RCA according to ITIL v4?

@michaely9877

2 жыл бұрын

Not sure. The fishbone I use is 6. Man, Method, Nature, Product, Measure, Supply.

@melonlusk

Жыл бұрын

itil is only for IT service management

why volume is low?

How about violence in graduate school is the problem. Students who have a history of being overemployed and over supported by their alma matter being categories that lead to violence in graduate school. Appropriate ratio of coffee and milk is a lot like appropriate ratio of support and merit.

More on talks, no math analysis to measure a and resolve problems

Don't waste your time on this video

@patrickhernandez9529

8 ай бұрын

I just used this video for training and realised half way through that it is very average.

That robotic voice is really annoying