Ring Camera & Doorbell Signal Strength (RSSI) - How To Fix Poor WiFi Connections

Ғылым және технология

Ring cameras and doorbells are great... when they have a strong Wi-Fi signal strength, that is. When they have a weak signal, you may experience a range of issues from missing recordings to poor quality video.
Thankfully the Ring app makes it easy to see whether a weak Wi-Fi signal is at fault due to the RSSI measurement on the "device health" page. This video explores what a good RSSI value is, and how to fix bad RSSI values.
0:00 Intro
0:32 What is RSSI
1:18 Fix 1 - change to 2.4 Ghz Wi-Fi
2:28 Fix 2 - solve Wi-Fi interference
3:47 Fix 3 - use Ring Chime Pro
4:04 Fix 4 - buy a Wi-Fi mesh system
4:58 Wrapping up
Links
=====
Ring help pages:
----------------
Ring status page - status.ring.com/
A Ring article on improving signal strength - support.ring.com/hc/en-gb/art...
Mentioned products:
-------------------
Ring Chime Pro - ring.com/products/chime-pro-gen2
Google Mesh WiFi - www.amazon.com/Google-Wifi-Sy...
Sound credits:
The 'pop-up' sound - freesound.org/people/BeezleFM...
The 'victory' sound - freesound.org/people/LittleRo...
#RingWiFi #RingRSSI #RingConnection

Пікірлер: 161

  • @gallo_knocks5308
    @gallo_knocks53082 жыл бұрын

    You deserve way more recognition bro ! Thank you!

  • @SmartHomePoint

    @SmartHomePoint

    2 жыл бұрын

    I appreciate that, thanks bro! 🙂

  • @citizendan6390

    @citizendan6390

    Жыл бұрын

    agreed. all KZread tutorials have some learning from this creator!

  • @GBooneoh
    @GBooneoh2 жыл бұрын

    great video bud! the mesh network was a bit out of what i was willing to spend and it would have basically been an entire infrastructure! i went ahead and added a $50 2.4ghz long range access point to my network and its working like a charm!

  • @SmartHomePoint

    @SmartHomePoint

    2 жыл бұрын

    Thanks 🙂 Yes, mesh systems are a bit expensive I agree, but I'm glad that you had good results with a 2.4Ghz long range AP - that definitely sounds a good approach.

  • @valleysman1234
    @valleysman12342 жыл бұрын

    BIG THANKS got to be the best vids on you tube when explaining about the ring doorbell well worth watching all vids and a MUST to subscribe. Thanks for all your help.

  • @SmartHomePoint

    @SmartHomePoint

    2 жыл бұрын

    You're welcome, thanks for the kind words 🙂 More Ring videos coming soon 🤞

  • @MarcRonquillo
    @MarcRonquillo2 жыл бұрын

    Thank you for your video! I now have a good RSSI. I was very frustrated and almost returned my Ring Doorbell 4 and Chime Pro.

  • @SmartHomePoint

    @SmartHomePoint

    2 жыл бұрын

    No worries, glad to hear it helped 🙂

  • @Delboy0758
    @Delboy07582 жыл бұрын

    Thank you very much found this video helpful You guys all make these videos I think you’re great KZread is the first place I go if I need help

  • @SmartHomePoint

    @SmartHomePoint

    2 жыл бұрын

    Glad to hear this has helped you!

  • @buckbiggle
    @buckbiggle3 жыл бұрын

    Thanks for the info, Tristan. Very helpful.

  • @SmartHomePoint

    @SmartHomePoint

    3 жыл бұрын

    No worries, glad it was helpful. :)

  • @russefrance4869
    @russefrance48692 жыл бұрын

    Thanks for the video. I have Google Mesh which gives a very strong signal all around my property - except, it would appear, to my Ring doorbell. RSSI -79. Standing next to the doorbell with my phone, maximum wifi signal so I decided to remove the bell and stand next to my Starlink router. Result: Poor wifi connection to doorbell. Every other device in the house works perfectly,...the problem is obviously with Ring.

  • @SmartHomePoint

    @SmartHomePoint

    2 жыл бұрын

    Ugh oh dear, yes I agree it sounds like an issue with Ring in your case ☹️ I hope you can get it sorted, but it does sound unlikely unfortunately.

  • @jo.b5829

    @jo.b5829

    2 жыл бұрын

    Having a mesh system just confused my latest doorbell. It was connecting to one node then the other and back again the Rssi was jumping from 50-70.

  • @SmartHomePoint

    @SmartHomePoint

    2 жыл бұрын

    Oh dear, sorry to hear it. That's also concerning since I'm about to buy a mesh system 😆 I'll see how mine works out and report back.

  • @jo.b5829

    @jo.b5829

    2 жыл бұрын

    I was sent the Ring chime Pro that everyone said was crap and my back door bell is now solid. 50 RISSI and instant live feed. Using it with my super duper Mesh. 😁😁

  • @jo.b5829

    @jo.b5829

    2 жыл бұрын

    The thing is the doorbell is outside your property. They were not designed for brick walls 😂. The signal just dropped when it went through the external wall to the doorbell. They must have shit antannae as all my other devices work outside but if you press my phone to the brick its connection drops as well. I rang Ring and said how can a doorbell not work when screwed to a wall? They sent me a free Chime Pro with WiFi extender to sit just by the door the bell is on and it worked.

  • @brittanymaddox2680
    @brittanymaddox26802 жыл бұрын

    Super helpful, thank you!

  • @SmartHomePoint

    @SmartHomePoint

    2 жыл бұрын

    Glad to hear that it helped 🙂

  • @crankshaft007
    @crankshaft0073 жыл бұрын

    Thanks for video, great to have a router lineup that works best on ring

  • @SmartHomePoint

    @SmartHomePoint

    3 жыл бұрын

    Glad it helped!

  • @peterburke1493
    @peterburke14932 жыл бұрын

    Good informative video, helped me. Thank you.

  • @SmartHomePoint

    @SmartHomePoint

    2 жыл бұрын

    You're welcome, glad to hear you found it helpful 🙂

  • @mstar011
    @mstar0113 жыл бұрын

    Great advice thanks

  • @ukmonk
    @ukmonk4 ай бұрын

    Thank you. Wish Ring would change that RSSI value, and just have excellent to bad for example. 99% of Ring customers won’t understand this terminology. Or maybe just a % etc

  • @skyhigh776
    @skyhigh7763 жыл бұрын

    Yeah, I got a Ring doorbell last week, spent all weeeknd faffing around, tried every conceivable option, including moving the router, installing a booster, changing channels in the router app, still could not get a reliable connection. Life's too bloody short so I've sent it back to Amazon. Oh, BTW, then hidden in the manual it says that concrete and blockwork can affect the signal strength... ah ha, now what is my house built from! Classic.

  • @SmartHomePoint

    @SmartHomePoint

    3 жыл бұрын

    Ugh that sucks. Yes, returning it sounds sensible for sure.

  • @rossmurray3168

    @rossmurray3168

    3 ай бұрын

    Same issue's here, finally got a connection and signal strength 48 (green) but loses connection as soon as front door is closed over..? My router is just inside the front hallway (moved from living area) around 2 meters max from front ring doorbell. Any ideas..? It connects really fast, the when I try to view the 'live' feed, says installing updates and may take 15 minutes. After this it also disconnects again.

  • @jayl24
    @jayl242 жыл бұрын

    Thank you for the video! When you say "wifi point", do you mean a wifi extender? I have an outdoor Ring camera that doesn't receive good enough wifi signal. I plan to add a dual band TP-Link range extender in the area that is closer to the camera. Do you think this commercial extender helps? Many thanks!

  • @SmartHomePoint

    @SmartHomePoint

    2 жыл бұрын

    No worries 🙂 Ah apologies, theat term is a bit general and could mean WiFi extender, WIFi access point, WiFi repeater etc. However the basic idea is the same: connecting to the existing router, then broadcasting a new WiFi signal (either under the same WiFi network name, or a new one). The benefit of this is that yes, it can benefit outdoor cameras like the Ring, because you could put the TP-Link extender in-between your router and the Ring camera and it should then increase the WiFi range for your outdoor cameras. So yes, I think that it will help. 👍

  • @XRinger
    @XRinger2 жыл бұрын

    I've got the 'wired' doorbell and it only has 2.4ghz. I saw some 'weak signal' messages on my phone when looking at the app. My RSSI was 62, so I moved my Fios router around and could see the RSSI getting better. I moved it about a foot left and 8" lower and now have a stable RSSI of 54. Maybe I won't see anymore weak signal messages.. I really like the easy install of the wired Ring, into my 1956 doorbell wiring. For the new Ring doorbell indoor "chime", I'm using Alexa Echo dot devices around the house (controlled by an Alexa routine). I also set up a routine to use the Ring's motion sensor. If it's after dark, I use it to turn on some indoor and outdoor lights. Like an outdoor security light, but I get a notice on my phone etc.

  • @SmartHomePoint

    @SmartHomePoint

    2 жыл бұрын

    That's interesting, glad to hear you pretty much fixed the RSSI errors with a small router move. And yes, I do like how Ring integrates really well with Amazon Echo and Alexa 🙂

  • @scottellis5911

    @scottellis5911

    Жыл бұрын

    The ring wired I've noticed has bad WiFi my pro and pro 2 is fine

  • @XRinger

    @XRinger

    Жыл бұрын

    @@scottellis5911 It might have something to do with the antenna used by the wired-Ring. If the antenna is very small, it may not work as well as a larger one. If your Ring unit is mounted on aluminum siding, it might cause the gain of the antenna to directed off the wall at 90 degrees, towards the street. Or, the sensitivity of your Wifi Router might be less than normal. This can be caused by the RF noise being emitted by devices that are too close to your Router. Some electronic devices use chips that emit noise in the 2.4 ghz range. That noise can degrade the performance of your Wifi Router just enough to make a weak signal from your Ring, too weak to use.

  • @Mehdi_kiani
    @Mehdi_kiani4 ай бұрын

    Hi , is it possible to use chime pro as a range extender for other devices like laptop?

  • @bboytroy16
    @bboytroy16 Жыл бұрын

    Is Verizon fios default router any good or should I change to another?

  • @excelrange4246
    @excelrange42462 жыл бұрын

    Great video

  • @Wonkabar007
    @Wonkabar007 Жыл бұрын

    I don't have any power sockets near to the ring doorbell, so I've plugged the chime pro into a Jackery 500 portable power station, its nice and close to the doorbell now and the RSSI value is good.

  • @SmartHomePoint

    @SmartHomePoint

    Жыл бұрын

    Ah that's a good idea, thanks for sharing that tip. Glad it's working well for you 🙂

  • @lewishelt2257
    @lewishelt22572 жыл бұрын

    Nice job, informative and simple.

  • @SmartHomePoint

    @SmartHomePoint

    2 жыл бұрын

    Thanks 🙂

  • @e9556977
    @e95569772 жыл бұрын

    Hi Tristan, thanks for your video. I have cameras outside with poor signal strength. I’ve bought a ring Wi-Fi extender and put them right next to these devices (less than 5 yards) but this hasn’t improved it! Any ideas here please? Thanks, Mike

  • @SmartHomePoint

    @SmartHomePoint

    2 жыл бұрын

    Hi Michael, sorry to hear it. By Ring WiFi extender, do you mean the Ring Chime Pro? If so, that should help if it's positioned between the router and your outdoor cameras. But just make sure that you have reconfigured your outdoor Ring cameras to use the Ring Chime Pro, not your standard WiFi network. Other than that, a full blown WiFi mesh system (such as Eero 6, Google Mesh WiFi etc) will help a lot, but this is a more expensive option.

  • @Hundert1
    @Hundert17 ай бұрын

    What do we need to do to disconnect our ring spotlight cam from our present wifi and then connect it to our newly purchased wifi extender device? Thanks ☃️🌲

  • @squeakyd1
    @squeakyd12 жыл бұрын

    Hi i have the wired doorbell connecyed via the plug in adapter, all wired in according to the instructions went into settings and health check and transformer voltage says warning and says disconnect doorbell wires now and my transformer is supplying more then 24vac?

  • @SmartHomePoint

    @SmartHomePoint

    2 жыл бұрын

    Hi, hmm that's an odd one. If you're using the Ring transformer, or a similar third party one, you shouldn't get any warnings 😕 Maybe double check the voltage with a multimeter - and if it persists, call in an electrician? It sounds a bit worrying, but hopefully it's just the Ring app being buggy.

  • @mariemeyer2885
    @mariemeyer2885 Жыл бұрын

    It's also based on the chipset used in the product. The IEEE 802.11 standard (a big book of documentation for manufacturing Wi-Fi equipment) specifies that RSSI can be on a scale of 0 to up to 255 and that each chipset manufacturer can define their own “RSSI_Max” value. So which chipset is in your troubled unit?

  • @SmartHomePoint

    @SmartHomePoint

    Жыл бұрын

    Ahh that's a good point. Yes there's such a wide range of WiFi radio-chips and firmware to consider, too 😔

  • @MenacingRabbit
    @MenacingRabbit2 жыл бұрын

    Good evening chap! What would be a good mesh network to support a GIG and 5 wifi ring cameras? Thank you.

  • @SmartHomePoint

    @SmartHomePoint

    2 жыл бұрын

    Hello 🙂 I have an Eero 6 Pro and that works out pretty well for speeds - it's over a gig on the 5 GHz band. It's easy to extend with both the 6 Pro and other Eero routers (if you see any others in a sale), which is a nice feature.

  • @s.w.s.f.southwalesseafishi6418
    @s.w.s.f.southwalesseafishi64182 жыл бұрын

    what is the best rssi signal you can get mine is 21 ??some times it pick`s people up when there on my front door and other times it pick`s them up at my gate!.

  • @SmartHomePoint

    @SmartHomePoint

    2 жыл бұрын

    Oo that's pretty good! The best I've seen is around 30. I checked now and two of my devices are at -32 and -33, although I do recall seeing this a little better.

  • @lolo1859
    @lolo185910 ай бұрын

    How do i connect my floodlight camera directly to my ring chime wifi extender?

  • @mxstishn
    @mxstishn2 жыл бұрын

    Hello, i have following problem. I bought the Ring Doorbell 2 and everytime when i try to live view, i have either a loading circle or streaming error. My RSSI is always -33. My router is in the next room (next to my housedoor) and it is not working.

  • @SmartHomePoint

    @SmartHomePoint

    2 жыл бұрын

    Hello, hmm sorry to hear that. It sounds like it could potentially be an app issue. Could you try out the Rapid Ring app (it's a separate app, but still from Ring). If it works fine, then it might be worth reinstalling your main Ring app.

  • @alexei2426
    @alexei24262 жыл бұрын

    Thanks for the video. Got a fairly bad RSSI AT -75. Running wifi off of a mobile hot spot (nighthawk by netgear in a remote location with only a few bars of ATT coverage, no other options exist. Connected Ring Floodlight to the network initially, worked fine for a few weeks but then went dead as soon as I left he area (coincidence for sure) - floodlight showing offline, but logging movement. Do you think Ring Pro extender might help the situation, or at that low of a level running on mobile hotspot, it is unlikely anything would work? Thanks for the advice in advance.

  • @SmartHomePoint

    @SmartHomePoint

    2 жыл бұрын

    Ooo that's a tricky one for sure. The fact that it's a remote location with only a few bars is probably your main issue yes (unfortunately). A Ring Chime Pro wouldn't help here because the underlying connection (the hotspot) is weak - sorry. Maybe satellite internet could work here? It wouldn't be cheap, but it should deliver a solid solution.

  • @alexei2426

    @alexei2426

    2 жыл бұрын

    @@SmartHomePoint Thanks for your input. Despite the warning, I went ahead and installed the Chime Pro. Placed it close to the floodlight camera and reconnected to Chime Pro network. The signal strength improved to -42 and the device seem to be humming. I do see an occasional offline drops, but overall its running. Fingers crossed this continues. I'll report if anything changes.

  • @SmartHomePoint

    @SmartHomePoint

    2 жыл бұрын

    That's great, I'm really glad that it's helping you, that's promising. Hopefully it continues to work well for you 🙂 Thanks for the update.

  • @paulcarlin5181

    @paulcarlin5181

    Жыл бұрын

    @@alexei2426 Did your camera continue to run well?Just bought a Chime Pro. Going to connect the trouble camera to it.

  • @bonnielibman4573
    @bonnielibman45733 жыл бұрын

    i just got ring cameras...5 of them and a doorbell...my RSSI is high on most of the cameras...i spoke to a rep and he said to get the LINKSYS-RE 7000....what do you think...it's not a router it's a range extender...i have an almost 3,000 square foot home...thanks...

  • @SmartHomePoint

    @SmartHomePoint

    3 жыл бұрын

    Something like the RE7000 will work for a single part of your home, but there might be other WiFi dead zones/low signal strength area too. Since you have a big home, a WiFi mesh system with 3-5 points might be better - but that's a bigger cost again.

  • @Drew_3000
    @Drew_30003 жыл бұрын

    Thanks

  • @oc8118
    @oc8118 Жыл бұрын

    Excellent video, I recently bought a Chime Pro, however I have noticed if its idle for a while and someone presses the door bell, the chime will not work. It may take a second or even third press of the doorbell for it to work. No issues with WiFI, any ideas why this may be happing. Thank you.

  • @SmartHomePoint

    @SmartHomePoint

    Жыл бұрын

    Hmm sorry I don't know why that's happening. It does almost sound like a time out issue you're right. Maybe try the old 'turn it off and back on again', but other than that you might need a (lengthy) call with Ring Customer Services unfortunately 😔

  • @oc8118

    @oc8118

    Жыл бұрын

    @@SmartHomePoint thank you 👍👍

  • @mccookie18
    @mccookie182 жыл бұрын

    I have the ring video doorbell 4 and won't connect to 5ghz but I noticed only on certain channels which seem to be virgin media's channels. I'm on BT and saw you had it on 5ghz and wondered how you managed to do that?

  • @SmartHomePoint

    @SmartHomePoint

    2 жыл бұрын

    Hmm that's interesting, that sounds frustrating for you sorry. In my case, I didn't do anything specific - my Ring Pro just autoconnects to 5 GHz each time. I guess I got lucky. Some routers (e.g. the eero Pro) now offer "client steering", to direct devices onto 5 GHz, but even this isn't guaranteed.

  • @garnetfisher2075
    @garnetfisher20752 жыл бұрын

    I have the Ring Pro. I set it up. It corrected the problem and then now it's back to saying poor wifi connection again. It's on my front floodlight camera. My wifi is fine though. The router is probably more than the required max 30 ft from the camera but cannot be moved. Wat should I do?

  • @SmartHomePoint

    @SmartHomePoint

    2 жыл бұрын

    Ugh sorry to hear that. Did anything else change recently (that caused it to drop back to a weak signal)? If not, you might want to consider adding some extra Eero points. These connect to the Eero router inside your Ring Alarm Pro and will extend the range of your WiFi network.

  • @erkalot
    @erkalot2 жыл бұрын

    my ring door bell has line of sight view from about 7m and its giving me a rssi of 71 after i had moved the router from behind a wall when i wasnt even getting a RSSI error. please explain this.

  • @SmartHomePoint

    @SmartHomePoint

    2 жыл бұрын

    Ugh sorry to hear it. Honestly, I can't explain it - it sounds like an incorrect RSSI error to be honest. The only other explanation is that there's other WiFi interference in the area, and the new location is affected by this. Sometimes changing the WiFi channel within your router's admin panel can help here.

  • @theamerican7080

    @theamerican7080

    2 жыл бұрын

    Shitcan it and buy a real product that doesn't have the RING name on it.

  • @citizendan6390
    @citizendan6390 Жыл бұрын

    thank you.

  • @SmartHomePoint

    @SmartHomePoint

    Жыл бұрын

    No worries 🙂

  • @Tianablue1
    @Tianablue16 ай бұрын

    I recently got my first ever ring doorbell and have a mesh Wi-Fi node a foot from the front door and it still keeps going offline or refuses to show live view even with an average RSSI of -50. My Kami Wi-Fi cams are an entire floor away from the nearest mesh node, yet I can still get a 1080P live stream from them every single time, within one second of connecting, so the Ring doorbell must just have cheap Wi-Fi chips inside, or rubbish firm/software. I have changed the Wi-Fi channels etc but still they often refuse to show the live view. Very annoying.

  • @EveDallas
    @EveDallas2 жыл бұрын

    My camera has been fine, no network changes but all of a sudden this has happened. I get motion alerts but no video. I even has a router ext next to the door where the camera is located

  • @SmartHomePoint

    @SmartHomePoint

    2 жыл бұрын

    Hmm that's frustrating. Is it only your Ring devices with issues? (As in, are your other WiFi devices okay?). If so, maybe it's some sort of Ring bug... but it unfortunately will be hard to 'fix' beyond maybe resetting everything and/or waiting a week or two 😕

  • @IulianGilca
    @IulianGilca2 жыл бұрын

    What about soldering a wire and routing it indoors? I have an Eken V5 from AliExpress and I don't mind loosing the "warranty" on it.

  • @SmartHomePoint

    @SmartHomePoint

    2 жыл бұрын

    Maybe I'm getting confused, however a smart device's WiFi signal can't be fixed by running an electrical cable to it. Unless you mean buying an Ethernet camera, and running an Ethernet cable to it? That would definitely fix any poor WiFi signal issues, yep :)

  • @IulianGilca

    @IulianGilca

    2 жыл бұрын

    @@SmartHomePoint yeah, I was referring to solder a wire to the antenna but it won't work. Maybe I'll use a wifi repeater but it would take an extra outlet...

  • @bonniesham5413
    @bonniesham54132 жыл бұрын

    I used to connect to 2.4ghz but my wifi provider combined 2.4ghz and 5g together into one. After that my ring doorbell 3 is unable to connect to Wi-Fi. How can I fix it. Thanks.

  • @SmartHomePoint

    @SmartHomePoint

    2 жыл бұрын

    Uhm, some routers do just publish a single WiFi network name (for both 2.4ghz and 5ghz bands), but that should still work okay. My own router does this (i.e. publishing just one WiFI network, over both bands) and my Ring doorbell and cameras still work fine. To be honest, I would try setting it up again via the Ring app - it should be able to connect fine. If not, you could try going into your router's admin console (the details are often on the sticker on the router's back) - this might allow you to revert the previous WiFI settings change.

  • @valleysman1234
    @valleysman12342 жыл бұрын

    Hi there is a a ring chime a wifi booster or is it just the chime pro thanks for your help and a great vid

  • @SmartHomePoint

    @SmartHomePoint

    2 жыл бұрын

    No worries 🙂 Only the Chime Pro acts as a WiFi extender. The basic Chime doesn't help for that purpose - it just plays a doorbell sound.

  • @valleysman1234

    @valleysman1234

    2 жыл бұрын

    @@SmartHomePoint Ok thanks for that, sorry not the best around tech another question i would like to ask you please is will the 1st gen chime pro work with the 2nd gen doorbell as i have been looking and they both seem to run on 2.4ghz if i am right not sure thanks for all your help.

  • @SmartHomePoint

    @SmartHomePoint

    2 жыл бұрын

    No worries at all 🙂 Yes the 1st gen Chime Pro should work absolutely fine with the newer gen doorbells.

  • @zc6918
    @zc69182 жыл бұрын

    How do you change your wifi channel?

  • @SmartHomePoint

    @SmartHomePoint

    2 жыл бұрын

    From inside your router's admin panel. The exact steps will vary for every router, but the WiFi label with your password will often contain details for the admin panel too. So login there, and then look for the "WiFi settings" (or similar) section.

  • @gunnerzane5230
    @gunnerzane52302 ай бұрын

    Dude you're so smart I feel stupid. Anyway thanks.

  • @TheBull06
    @TheBull063 жыл бұрын

    Hi I installed ring doorbell wired and the volume output is too low! What did I do wrong? I installed it with a transformer. Please help as I can't find any information on what could be causing issue.

  • @SmartHomePoint

    @SmartHomePoint

    3 жыл бұрын

    Hmm, what exactly is quiet? Is it the outdoor speaker volume, or something within the app etc?

  • @TheBull06

    @TheBull06

    3 жыл бұрын

    @@SmartHomePoint outdoor speaker on the ring doorbell wired.

  • @SmartHomePoint

    @SmartHomePoint

    3 жыл бұрын

    Hmm okay, double check Device Settings -> General Settings within the Ring app. The volume there controls all Ring speaker volume. Also try checking the device health, incase the voltage is listed as too low somehow.

  • @TheBull06

    @TheBull06

    3 жыл бұрын

    @@SmartHomePoint it says transformer voltage good and I've increased volume all the way up. I read somewhere that if you install a transformer that it needs one more piece for the volume to work properly. But I dont know what that one piece is.

  • @SmartHomePoint

    @SmartHomePoint

    3 жыл бұрын

    Hmm that's all odd. I don't know for sure sorry... but the only missing piece I can think of is the white power kit. It's called different things: Pro Power Kit, Pro Power Kit 2 and Doorbell Bypass. That's the only thing I can imagine might have some impact here.

  • @user-fq5dz3so5n
    @user-fq5dz3so5n Жыл бұрын

    I experience a situation that even i press the ring, it does not trigger and chime ring. I cannot even find a ring action in the histroy

  • @SmartHomePoint

    @SmartHomePoint

    Жыл бұрын

    Hmm, maybe check your WiFi signal strength? Plus if you're using mesh WiFi, sometimes Ring can have issues with that. It does sound like an internet issue though, which is essentially blocking the Ring doorbell 'messages' from hitting the Ring cloud servers. 😕

  • @jhopedanceking
    @jhopedanceking3 жыл бұрын

    My RRSI is 62. Is that not good? I just installed it around 2 pm today and the video was good until around 10pm I couldn’t even see anything anymore.

  • @SmartHomePoint

    @SmartHomePoint

    3 жыл бұрын

    -62 is not too bad. I'd probably consider it 'okay'. You might have some disconnects (as you mention) but overall it should work most of the time. Keep an eye on it though incase you need to try and improve the connection strength.

  • @jhopedanceking

    @jhopedanceking

    3 жыл бұрын

    @@SmartHomePoint well this morning, the video is reddish/tinted pink color. At night, I couldn’t see the discoloration. Video still works but color is off. Maybe I should reset it?

  • @SmartHomePoint

    @SmartHomePoint

    3 жыл бұрын

    Yep, try a reset. To be honest, I don't think that what you describe is related to your internet strength - it sounds like more an issue with the IR cut filter (I discuss this more on my blog: www.smarthomepoint.com/ring-pink-purple-or-green-video/ ). In addition to a reset, try toggling the color night vision mode on and off.

  • @jerej9091
    @jerej90912 жыл бұрын

    Everytime my ring doorbell goes off it increases my lag during a video game how can I fix that

  • @SmartHomePoint

    @SmartHomePoint

    2 жыл бұрын

    That's an interesting question. It's difficult because there are a few possible causes. If you have pretty slow internet (like 1-5 Mbps) then the Ring recording would probably be using up a fair bit of your bandwidth, resulting in your video game lagging. So check that first. But beyond that, it's hard to say unfortunately - there could be loads of possible causes.

  • @my3scums
    @my3scums8 ай бұрын

    Unfortunately there doesn't seem to be any settings to check how many GHz a Ring Doorbell 3 is using or the possibility of changing it.

  • @Mike_44
    @Mike_44 Жыл бұрын

    Mine started having awful resolution after AT&T reseted my wifi Router settings.. Rebooting the Router won’t fix the issue either.. My Ring used to be great, now its resolution sucks! What to do??

  • @SmartHomePoint

    @SmartHomePoint

    Жыл бұрын

    Ugh sorry to hear that 😕 Do you have any issues with video streaming on other devices - such as KZread or Netflix? If not, it might be worth contacting Ring and seeing if they can do any debugging their side. Maybe their logs will highlight the issue. It does sound like some incompatiblility in WiFi settings, somehow.

  • @Mike_44

    @Mike_44

    Жыл бұрын

    @@SmartHomePoint None at all, all our other devices: phones, PCs, gaming console, etc play/stream just fine.. Thanks for the reply

  • @briand6036
    @briand60363 жыл бұрын

    Changed my wifi channel from smart 1 to 11 and it reduced my RSSI from -58 to -51 a slight improvement but better than nothing don’t understand my ring door bell is 10ft away from a wifi extender socket :/.

  • @briand6036

    @briand6036

    3 жыл бұрын

    No my SKY Q is stuttering sometimes think I’ll do away with the “wifi extender socket”

  • @SmartHomePoint

    @SmartHomePoint

    3 жыл бұрын

    That's a nice improvement for sure, but yes, it's odd when it's only 10ft away :/

  • @russefrance4869

    @russefrance4869

    2 жыл бұрын

    I put my Ring Doorbell actually on top of my router as a test...you guessed it, poor wifi connectivity....

  • @kevins3646
    @kevins3646 Жыл бұрын

    Ring doorbell 2 has issues with wifi. That is a 3 year old doorbell still working fine on original battery. Just got a Ring wired doorbell and it has no issues with wifi strength. Seems like the older ring doorbells had a weak wifi receiver chip.

  • @SmartHomePoint

    @SmartHomePoint

    Жыл бұрын

    Ah thanks, good to know. Yes I think you're right that some of the older models have more issues again, with dodgy WiFi. 👍

  • @paulcarlin5181
    @paulcarlin5181 Жыл бұрын

    I was wondering why my Chime Pro wasn't working. I forgot I needed to make sure my devices are not running on the regular WiFi. I will do that once I get home lol

  • @kartboarder22g17
    @kartboarder22g17 Жыл бұрын

    I'm getting 56 to 60 on mine, while it works the video is blotchy so I'd assume I need to decrease that some more to decrease the blotchyness? I have a camera SD card in my garage and didn't think the Ring camera would be a downgrade to that, but so far is. Hoping dropping the number down some will get me better clarity. Anyone have a similar situation?

  • @SmartHomePoint

    @SmartHomePoint

    Жыл бұрын

    Hmm yes, that could definitely be the cause of the lower than expected video quality. Ring does downgrade the image quality when the internet connection is weaker.

  • @kartboarder22g17

    @kartboarder22g17

    Жыл бұрын

    @@SmartHomePoint I've done the internet check for my internet speed rate and according to Ring they want like 1.5Mps, which mine is about double that so they say that part is good. While I know my internet speed is nothing to brag about according to Ring I'm good there. Yet it looks like RSSI -60 or above isn't ideal and I'm nearing that. So probably my first thought is to update the router as mine is a few years old. Then move on from there to add an extender or change router placement. Ideally if I don't have to change router placement, I'd prefer that as if I do It's going to open more cans of worms.

  • @SmartHomePoint

    @SmartHomePoint

    Жыл бұрын

    Ah cool, yes it sounds like the WiFi signal is the main issue then. Some routers have a lot more powerful WiFi signals, so that could be trying in the first instance - I agree. I hope you can fix it soon 🙂

  • @ukganjagamer5526
    @ukganjagamer55263 жыл бұрын

    How do I see if my ring Doorbell is on 2.5? X

  • @SmartHomePoint

    @SmartHomePoint

    3 жыл бұрын

    Some routers give two networks - one which ends in "-5ghz" or similar. In that case, unless you're connected to the other 5ghz network, you'll be on 2.4 GHz. However if you don't see two different networks, you would have to go into your router's admin console. Under there, you can see connected devices and it should tell you whether they're connected as 2.4 or 5 GHz WiFi.

  • @ukganjagamer5526

    @ukganjagamer5526

    3 жыл бұрын

    @@SmartHomePoint thank you very much for speedy reply and info will have a look now. Thanks again legand of a man

  • @howardmiller4241
    @howardmiller4241 Жыл бұрын

    Why do I have 2 red dots on my ring doorbell?

  • @SmartHomePoint

    @SmartHomePoint

    Жыл бұрын

    Is that at night? If so, that's the infrared lights/sensors recording in night vision mode.

  • @howardmiller4241

    @howardmiller4241

    Жыл бұрын

    @@SmartHomePoint ty for getting back to me .

  • @ivano5845
    @ivano58457 ай бұрын

    I've spent 2 days installing a WiFi extender outside and guess what? Still low signal. These doorbells are ridiculous

  • @Ej-en2lz

    @Ej-en2lz

    5 ай бұрын

    WiFi extenders only work if they are plugged into an Ethernet cable

  • @jeffm2787
    @jeffm27872 жыл бұрын

    Step One, remove Ring Doorbell. Step Two, place on a hard surface. Step Three smash into little bits with your choice of objects, boots may work while wearing them. If in doubt use a large hammer. Step Four, never buy a Ring doorbell again.

  • @SmartHomePoint

    @SmartHomePoint

    2 жыл бұрын

    ... that also works I guess 😆😆

  • @theamerican7080

    @theamerican7080

    2 жыл бұрын

    Mine is in the street in pieces too small to identify.

  • @theamerican7080

    @theamerican7080

    2 жыл бұрын

    @@SmartHomePoint It's the best fix possible.

  • @helenwatson5732

    @helenwatson5732

    2 жыл бұрын

    🤣🤣🤣

  • @NMMShred

    @NMMShred

    Жыл бұрын

    exactly what i want to do everytime someone triggers the camera nuking the internet.

  • @precutziplock
    @precutziplock3 жыл бұрын

    I’m not able to connect, “WiFi signal too weak” yet I physically set my router next to the doorbell with the same result…

  • @SmartHomePoint

    @SmartHomePoint

    3 жыл бұрын

    Oh dear! That's rubbish. Uhm all I can suggest is to restart your router and Ring Doorbell. If that doesn't work, try speaking to Ring Customer Services. I hope you can get this sorted.

  • @precutziplock

    @precutziplock

    3 жыл бұрын

    @@SmartHomePoint after calling Ring, their tech support was unacceptable to sort it out. But here’s a fun fact… if you use the wrong password to access the WiFi. It will give you the “weak signal” error. 😂 #OperatorError

  • @SmartHomePoint

    @SmartHomePoint

    3 жыл бұрын

    @@precutziplock haha 😆 oh dear. That's good to know though! Surely we can still blame Ring cos... y'know... the error was confusing?! 😬

  • @thepracticalaudiophile
    @thepracticalaudiophile10 ай бұрын

    Every video says the same thing. Strong green signal and still being told move wifi closer.

  • @talljohn5350
    @talljohn53502 жыл бұрын

    Rooter?

  • @SmartHomePoint

    @SmartHomePoint

    2 жыл бұрын

    Hah, that's definitely The One True Way of pronouncing router 😉

  • @marcelahurtado4100
    @marcelahurtado410011 ай бұрын

    We ended up exchanging this model for the slimmer version kzread.infoUgkx0jZ_lGlDVJhDnmagEU8gn47cmfPNlLQU because it was too wide for the only door trim area that made sense to mount it on. However, we should have just noted the dimensions prior to purchasing. Otherwise, we love the doorbell. It works perfectly, and the video is very clear, even at night.

  • @Captain-Chats
    @Captain-Chats10 ай бұрын

    Let’s face it the WiFi chip is absolutely shit in these ring door bells

  • @jezzdavis9059
    @jezzdavis9059 Жыл бұрын

    I don't get why my £25 other brand camera is 5X better at this than my £90 Ring camera..

  • @SmartHomePoint

    @SmartHomePoint

    Жыл бұрын

    Yep, that's how I feel sometimes. I like the convenience of Ring, but the actual camera itself seems like a slightly below average camera sold at a premium price 😔

  • @socorrodepaez6480
    @socorrodepaez6480 Жыл бұрын

    Talk slower please!

  • @realjay247
    @realjay2473 ай бұрын

    Waaaaay too confusing 🫤

  • @Chrisj757
    @Chrisj7573 жыл бұрын

    Great video

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