Reasons Why Call Center Applicants Fail | Red Flags In An Interview | Metacom Careers
In this insightful video, we examine the reasons why call center applicants often fail to secure a position and identify crucial red flags that surface during the interview process. If you're considering a career in the fast-paced world of call centers or you are a hiring manager seeking to refine your recruitment process, this video is a must-watch.
Join us as we explore the common mistakes made by call center applicants and uncover the critical aspects that interviewers look out for. We provide valuable insights and practical tips to help you avoid the pitfalls that can hinder your success.
Are you ready to work in the BPO industry as a Call Center Agent?
We are in need of over 1000 call center agents nationwide! Salary ranges between P25,000 and P46,000 and we are accepting high school graduates!
Interested applicants may fill out our online application form by signing up here:
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You may also check out our other videos:
Getting to know Kuya Reneboy | Metambayan Podcast Episode 1 | Metacom Careers • Getting to know Kuya R...
Mock Call Guide And Sample | Basic Call Flow | Metacom Careers • Mock Call Guide And Sa...
Call Center Actual Application | Mock Call | Final Interview | Kuya Reneboy in Metacom Part 3 • Call Center Actual App...
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We are hiring for all of these accounts / lines of businesses in the Philippines:
- Call Captioning Account (Baguio City)
- Home Security Account (Baguio City)
- Educational Loans Account (Baguio City)
- Radio Streaming Account (North EDSA)
- Telco Account (North EDSA)
- Healthcare Account (Alabang)
- Insurance Account (Alabang)
- Back Office Brokerage Account (Alabang)
- Airline Reservations Account (Eastwood)
- Outbound Sales Account (Eastwood)
- Fraud Account (Tiendesitas)
- Travel Account (Tiendesitas)
- Telco Account (Tiendesitas)
- Financial Account (Tiendesitas)
- Telco Account (Antipolo)
- Language Account (Antipolo)
- Cable Satellite Account (Antipolo)
- Student Loans (Ortigas)
- Online Food Delivery Account (Ortigas)
- Financial Account (Ortigas)
- Telco Account (Mandaluyong)
- Financial Account (Makati)
- Corporate Travel Account (Makati)
- Call Captioning Account (Makati)
- Telco Account(McKinley Hill)
- Financial Banking (Pasay)
- Telco Account (Pasay)
- Telecommunications Account (Cavite)
- Travel Account (Bacolod)
- Travel and Hotel Account (Bacolod)
- Travel Account (Cebu City)
- Corporate Travel Account (Cebu City)
- Banking Account (Cebu City)
- Telco Account (Cebu City)
- Healthcare Account ( Cebu City)
- Global Home Security Account (Cebu City)
- Tech and CSR Account (Davao)
- Billing Account (Alabang)
- Technical Support Account (Ortigas)
Basic qualifications require candidates to have the following:
1. Candidate must be at least 18 years of age
2. Must have at least a High School Diploma
3. Basic computer navigation skills
4. Candidate must have good English communication skills
Interested applicants may fill out our online application here:
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Tags:
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#callcenterinterviewtips #interviewtips #callcenterhiring #callcenter #callcenterinterview #bpo #bpolife #bayaningpuyat #buhaycallcenter
Пікірлер: 279
Ready to ace your interview? You may fill out our online application form by signing up here: bit.ly/3PvHGPF
Active listening is a must, red flags are ok as long as you can counter them because interviewers are usually intimidating specially in asking follow up questions. Vernacular is ok too if its just a casual interview wag lang sa final. Also when the interviewers asked as to what are your plans in the future or how do you see your self 5 years from now or do you have plans in pursuing your studies, you have to make sure na kasama yung company sa future plans because BPO companies are looking for candidates na looking for a long term career in their company. And iwasan yung dead air like aaaa or ummm be confident and don't eat your words.
@RealMe-bc4wo
Жыл бұрын
you mean “fillers”, dead air is when theres no response for a couple of seconds
@RealMe-bc4wo
Жыл бұрын
both should be avoided
@Queenwin2
Жыл бұрын
Yes po. Better to ask permission to think about it first and compose your self.
@Queenwin2
Жыл бұрын
Kasi sa real Op floor if the customer feels that your not confident they will end up calling back and that will hit your stat so it's best to make the interviewer believe na you are confident enough to answer or counter their questions. Remember they are looking for a long time employees and they consider that as their investment.
@jianizzledrizzle666
7 ай бұрын
Paano po ba maging head hunter ng callcenter?
Nagtatagalog ako sa FI ko. Esp sa Accenture.. Maybe tao sa tao ung conversation and we instantly build a connection. I passed. I am now a team lead and I don’t mind answering me in a short tagalog. But reminding them kapg napapahaba na ung tagalog. But it’s not a red flag for me.
@AlexGregEscosa-ys1wc
2 ай бұрын
Thankyou po na may katulad nyo. Pero yung nag interview po sakin dati sa international account napa tagalog lang ako ng konte sinabihan nya na ako na this interview is strictly no tagalog policy. Siguro po depende narin po un sa interviewer kung mabait o strikto
@amorcaballero3717
2 ай бұрын
Pag nag tagalog ang interviewer meaning pwede din pala ako mag tagalog 😅
@ChescaP-rq9ci
2 ай бұрын
Parefer po :)
I'm a Freshers and working on BPO companies was really one of my dream job even I have no any experience at all! I'm not even fluent in English and I'm working on it. This video was truly informative!!💙
@MetacomCareers
Жыл бұрын
Good luck!
@emmandelacruz283
Жыл бұрын
@@MetacomCareers i did failed a lot of interviews this one can motivates me
I am a hiring manager, the list is quite subjective. I don’t think continuing studies is a red flag. I think it is a good employee who values their future. I support this move as long as the employee can manage their time.
@user-ek5qi2sb9v
2 ай бұрын
Can i apply sir in your company??
Dati pinapanood ko lang kayo. Now I am part of the Metacom company. 🥺
It depends to your own and your company's standards in interviewing random people. Sometimes, you're technically using some mechanisms depending to situations.
The problem with relying on prepared or canned replies is that when the interviewer suddenly decides to dig deeper you are kinda put or trapped in a corner and you begin to come up with 'adlibs' or way out blabbers that leads to inconsistencies and worse it could get you into a nervous state. If you stick to canned replies better be ready with all possible follow-thru questions on the same.
@rydhenyt6219
2 ай бұрын
how do you counter it po?
I have interview tomorrow in call center and this helps me thank you very much
@user-sb5xw3zr7h
Ай бұрын
Pumasa kaba?
magandang content po ito hindi lang po sa BPO company kung di pati na rin lahat nang nagaapply ng work
Maganda magpa interview ung cool ka lang ung wala kang pake matanghap ka man o hindi. Madami company jan na pwede aplayan. Tsaka wag pa intimidate sa mga interviewer.
@KimJongUnSupremeLeader1
8 ай бұрын
hindi prin maiwasan makabahan at ma mental block, kasi part na yan sa human nature
@janr.9035
8 ай бұрын
@@KimJongUnSupremeLeader1 yes, but if intention mo lang is ma interview at wala ka paki sa outcome maybe less lang ang kaba or wala talaga. Nagawa ko na yan twice sa job interview.
@KimJongUnSupremeLeader1
8 ай бұрын
@@janr.9035 ma try nga haha same lng din naman, mas lalo kapang hindi mka sagot kapag kinakabahan
This is the reason why i failed my interview today... I missed to search more i just only apply with my selft motivation..
@teenking2275
2 ай бұрын
anong red flags yung mga nasabi mo kaya sa tingin mong bumagsak ka sa final?
@zehl45
9 күн бұрын
Hope u find one po
Kakafailed ko lang sa final interview sa optum, tinanong kasi ako kung gusto kong e pursue ang teaching position kasi licence teacher ako, sabi ko lang soon i might pursue but i am seeing myself working in your company 10 years pero bagsak parin, yun pala yata, sobrang honest ko kasi.
@sundaewhore
9 ай бұрын
Hala, omg. License psychometrist ako. Buti at nakita ko ito.
So very true!!!!...kkainterview q plang pasok na pasok tlga mga red flags na Yan ..
i do have an initial and final interview tomorrow since i passed the assessment, and i watched this video. thanks for the tips! i hope i pass 😭
Hello Metapeps! Thanks for sharing knowledge and ideas of how I must be prepare for my upcoming interviews to your company.
@MetacomCareers
Жыл бұрын
Good luck with your interview!
if the person is just applying for local accnt asking a favor to speak tagalog/taglish language is okay so long as you've ask their permission but of course kapag ka international program yong post english is a must talaga. This should be also highlighted
It was really informative video, thanks the two of you in the near future I'm planning to apply BPO industry even if my English is not good at all I'm practicing more and more to become fluent in English Language.
Thank you for this Tip, This would be very Helpful specially for us Newbies😊
Thank you kuya reneboy. Sadly nag apply ako last week sa ttec di ako nakapasa sa initial interview plang yun😔 nakaka hiya at nakaka panghina kasi 2 months naakong jobless. Ginawa ko nmn yung best ko;
@MetacomCareers
Жыл бұрын
Keep on applying. There are tons of BPO companies in the Philippines.
@jmcalderon9632
11 ай бұрын
Fighting! 💪
@zehl45
9 күн бұрын
I can refer po sa company namin na non voice if u want to try.just pm me reply here po.
Very informative ❤ Dream Job ko talaga maging BPO Agent noon pa🥰 Gusto ko din talaga matutong mag speak ng fluent sa English
Ako na laging virtual interview or over the phone, tas na dedead air bigla yung interviewer tas nung mag sasalita nako kasi di na siya nag salita bigla siyang may tinanong kaya nag mukang bida bida ako huhu niligwak tuloy ako.
Sinabi ko sa initial interview ko na plano ko mag MBA while working. Naquestion ako don, dinefend ko lang na gagamitin ko naman yung matututunan ko sa MBA para mapromote sa mataas na position sa company. Ayun, lusot.
Its okay having these redflags so long as you know how to be firm and defend yourself. In a practical way they know about it regardless if the person is really wanted the job but being honest is something to consider as well. I didnt see any issue with these redflags.
@toxilstupid318
Жыл бұрын
No matter how defendant are you gonna be with fancy words to through it out , if it's a red flag for them it will always will be .
@melshane862
Жыл бұрын
Agree
Very informative! Thank you so much!
@MetacomCareers
Жыл бұрын
Glad it was helpful!
Thanks for sharing this video. I'll apply the BPO companies as soon as possible. It helps me a lot and very informative. 🙏❤
@MetacomCareers
Жыл бұрын
You can try with us! Here's the link to apply: bit.ly/3PvHGPF
Thank you so much for your very informative tips kuya reneboy and ate Jamie!...it helps me a lot!
@MetacomCareers
Жыл бұрын
You're Welcome :) Stay tune for more videos like this!
True po yan kahit Hindi po kagalingan sa English iniwasan ko mga red flag kaya nakapasa sa initial at final interview
@MetacomCareers
Жыл бұрын
Sometimes, it's the behavior that matters the most. Skills can be learned but the attitude cannot!
Iyung 2 & 3 po sa mga nabanggit niyo na red flag call center interviews. 1.Halimbawa po planong magpatuloy ng pag-aaral o post graduate studies pero hindi siya aalis at sa halip pwede ba siyang mabigyan ng promotion pag tapos na siya ng masteral o doctorate. 2. Kung planong magtrabaho sa abroad instead may job offer sa pinagtrabahuhan niya sa call center na company sponsor for working abroad na related company. Ito po ba consider na red flag o hindi, salamat po
Kahapon nakita ko email ng alorica bagsak daw ako sa Exam di ko alam anong tawag dun. Parang na tulala ako tapos sinabihan ako ng Tatay ko na ganyan talaga basta tuloy lang sa pag apply. May interview ako sa teleperformance cebu sa June 30. Sana pumasa 😢 wala kase ako experience. Nood2 lang sa mga videos ninyo. SALAMAT SA MGA TIPS!
@MetacomCareers
Жыл бұрын
Just keep on trying, one day you'll make them. 😊
@unkownwalker8853
11 ай бұрын
Update po
@franciskuntv2352
11 ай бұрын
@@unkownwalker8853 Natanggap na po ako. 🥹
@queenmizuki18
10 ай бұрын
Did you get hired?
@franciskuntv2352
10 ай бұрын
@@queenmizuki18 yes sir
Maraming salamat po kuya at ate, noted po..Ingat po kayo palagi.
Thank you sir Rene lagi kitang sinusundan sir...at subrang intresado po Ako sa mga videos nyo
Pinoy mindset always waiting for the mistakes of course at da first place we're a pinoy and dat's not our first language, in other words it's normal with that vernacular po and opo a sign of courtesy and discipline, so if were and interviewer i would accept that words using po during interview just to consider since very minimal mistakes, however interviewer must give some feed back and advice, just advice to him/her that vernacular wont be accepted during on the job training or on the floor after that po and opo shouldn't have mentioned for sure that applicant would have changed after the training he/she could be good at it.
@iKassie2002
7 ай бұрын
Paano po pag nag po na sa costumer? Haha dapat binabago yan bago pa mag apply. Mag po ka agad matic fail na yan sa initial or final unless pasado ka na at may tinatanong nalang sayo clarification
50/50 percentage di confident at confident hanggang sa unti unti tumaas yung confident like 60 to 70
100 percent na confident ako kuya reneboyyyy!!!!🙏🏼🙏🏼🙏🏼
Thank you so much for giving info from robshin
They also dont want you to be a student or atleast most of the companies dont recommend to be a student when applying, coz they would be reasonable to think that studying would be a big hindrance when time comes that you have school projects/programs to attend😢
@melshane862
Жыл бұрын
Agree
How do you know if you pass or fail the online assessment?
Thank you so much for the all the informations you mentioned about the red flags.Its would really help me when I apply to call center industry.
Thank you so much for this. Very informative. Kudos!
@MetacomCareers
Жыл бұрын
Stay tuned for more videos like this.
Question so what do bpo really need from employee? like 2 - 3 years max? kase di habang buhay call center ka I wanted this to be changed lalo na if commited kanaman tlga sa job and for company's benefit sayo as agent gagawin mo naman lahat. I know it sounds hypocrite lying or trying to hide your plans.. but to me it sounds you're jailed ... like "oh dito kana we need you.. di kana pwede mag abroad/bussiness/study" Enlighten me about this "Loyalty" is it about years? or is it about not having to postpone your job anytime soon ?
@MetacomCareers
Жыл бұрын
Thank you for your sharing thoughts about this. :) And to answer your question about loyalty, it's about the latter - not having to leave your job post immediately.
@melshane862
Жыл бұрын
Agree
@unkownwalker8853
11 ай бұрын
Tama agree,
@ghostsniper789
10 ай бұрын
Isipin mo na lang nang liligaw ka ng babae at papangakuan mo sya ng Loyalty and love and papakasalanan mo sya then in reality ang gusto mo talagang makasama sa buhay is si Ivana Alawi o kung sino mas yung crush mo hahahaa kumuha ka lang ng experience. Just tell the company what they want to hear (Something that's too good to be true) and don't tell them your personal plans in life just play it along.
I do hope makatulong to sa akin bukas. Mag aapply kasi ako.
Makakatulong na rin ito sa paghahanap ng trabaho kahit hindi lang sa call centers
paano niyo handle ang toxic supervisor at toxic na colleague sa bpo industry ?
Sana maipasa ko ang interview bukas! Metacom cutiee🤞
@MetacomCareers
10 ай бұрын
Good luck with your interview ❤
thank you for the tips I am planning to apply soon see you Pinas🥰
Good one guyz & keep it up♥️
I'm planning to apply in bpo but I'm worried that my 'rhotacism'(can barely pronounce the letter R) will affect how it goes.
If I were to rate myself in the scale of 1-10 based on how confident I am to pass the interview, probably 8/10.
Thank you for the tips. ❤❤
@MetacomCareers
Жыл бұрын
You are so welcome!
final interview ko mamayang 9:30pm sana mapasa ko na to kuya reneboy
@vincentmolato5419
Жыл бұрын
Waiting nlng sa email sakin about final interview ko wala padin hanggang ngayon HAHAHA
thankyou po ulit metacom! mam jamie and kuya reneboy!!! start ko na sa oct 27!! very very helpful
@MetacomCareers
10 ай бұрын
Congratulations and welcome to the BPO industry 🥳
Hello po kaso po Di po kasi ako fluent sa English kinakabahan po ko parang Di ko po kaya pa pero sobrang thanks po sa video nyo po
@MetacomCareers
Жыл бұрын
You can do it. Just keep on practicing.
10/10 manifesting makapasa ako sa interview🥺🙏🏻
Halimbawa po ang isasagot ko sa previous jobs ko. Company retrenchment End of contract Bankruptcy
Thanks po for sharing....ive learned a Lot..
Newbie po ako and may phone interview po ako last last week then he asked me if okay lang po ba sakin kung 2hours ang byahe ko to pasay, para lang makapasok ako at makapasa sa kanila I said yes. I don’t know if that is a red flag for me or for them since sila ang nag ask at alam nila na napakalayo ko sa pasay dahil taga North caloocan ako 🥲🥲
Ano po ba dapat isagot kung ano reason ng pag stop mo sa school? Red flag daw pag financial problem ang isagot mo😢
hi good morning bakit Hindi kayo mag gawa Ng interview tungkol sa janitor cleaner. Highschool grad lang at kunwari foriend Ang nag interview.l HALIMBAWA Tinanong sya Ng
Ganda Idol Ganda nmn intro Pero wag sana Paulit ulit Hahahaha Dont beat around the bush ba😂😂😂
Accident ko din na sabi nag aaral ako pero binawi ko agad sinabi ko ang stop ako due to financial problem ahahaha
Watching from Bahrain 🇧🇭 ❤❤
Thank you for this. Hindi ko na pala babanggitin na nagtry ako magbusiness kasi baka isipin nila na baka gawin ko lang ulit. 😢😅😂
Hello po ma'am/sir, sana po masagot. May chance po ba na matanggap ang walang computer skills? Yung pag ta-type lang po ang alam? Willing naman po matuto
@mariemacdailyvlogvlogs8077
7 ай бұрын
Yeah that tumpak po kasi ako hindi talaga expert sa pagcomputer perobasic lang naman
nasabi ko na ang biggest reason ko if mag reresign ako is mag abroad, buti na counter ko sabi ko di pa ako ready and im afraid especially at my age, and i wanna stay in my country
@MetacomCareers
Жыл бұрын
Nice! That was a swift move! :)
For the number 6, what if its the other way around that the interviewer kept cutting you off while you are answering the question? Thats one of my pet peeves and it threw me off answering the next question which led me to fail my final interview.
@user-lq6mz2vk6q
Жыл бұрын
i think it is okay. the interviewer is not the applicant. why should it matter?
@billyjoesarangelo1608
Жыл бұрын
@@user-lq6mz2vk6q that shows rudeness, a workplace should be a place about mutual respect, even though are applying for a job that doesn't mean they are entitled to be rude. I mean ikaw ba gusto mo di ka pa tapos magsalita kina cut off ka na? nakakabastos yon whether they are higher or lower than you.
Do Philippines callcenters hire foreigners like people from united states?
@judhelalvarico1087
2 күн бұрын
Yes, but you need to provide valid documents such as working visa and etc.
If you record video please make up your mind in which language do you speak. I clicked on video because I rhought this is english, but you speak also in your native tongue
@guldamagsoa2566
6 ай бұрын
You can click the subtitle button in YT.
I would say that 6/10 to pass the interview
Thanks sa advice kuya reneboy & madam ❤
@MetacomCareers
Жыл бұрын
You're Welcome :)
I suddenly doubted myself after watching this vlog...........And I think I failed my initial interview on the phone because I have done so many red flags 😢.........
@YouArePurposefullyChildofGod
Ай бұрын
Cheer up! There is always hope. It's not our failures that make us, it's what God does next that matters.
saan po locations ng Metacom ?
Thank you for the tips how to apply call center industry /bpo sir kuya Reneboy😊&ma'am Jamie 😊
Im sure that i can pass it 5/10.
superhelpful po to sakin lalo na balak ko pong pumasok sa bpo ☺
@MetacomCareers
2 ай бұрын
Start your BPO career with Metacom! Just click the link below to apply, tinyurl.com/ycxxtm8e tinyurl.com/ycxxtm8e tinyurl.com/ycxxtm8e
Interview pa lang critical na sa BPO paano pa kaya kapag nasa production ka na. kahit rest day mo tatawagan ka pa ng TL mo. haha Kaya di na ako babalik dyan. sarap sa VA eh
Sir /Maam red flag parin ba ung to be specific na sago t
My applicaction is still pending🙈🙈
Diyan Ako na redflag ehh kc itutuloy ko studies ko tapos pinapili Pako kung work o studies Sabi ko studies😅 Hindi kc Ako research Muna bago nainterview. Sayang talaga😢
@MetacomCareers
11 ай бұрын
There's always a next time! What's important is for you to take note of what you've experienced! And if you like to give it another try, just click the link to get started with your application with us here at Metacom. Good luck! bit.ly/metacom-applynow
Kuya reneboy shout out!
goodluck sa interview ko today sa sutherland huhu
@MetacomCareers
9 ай бұрын
Good luck!
If the interviewer ask me what you can contribute for this company? My answer is you haven't hire me then there is a contribution, I resign.
@rhomzkietfttv5571
10 ай бұрын
Hahaha
may site poba dito sa clarck ?
@MetacomCareers
2 ай бұрын
Yes we do have site in Clark. Start your BPO career with Metacom! Just click the link below to apply, tinyurl.com/ycxxtm8e tinyurl.com/ycxxtm8e tinyurl.com/ycxxtm8e
Love youuu kuya Rene Boy Fresh Grad nako konting practice nalang mag aapply nako
40 yrs old and high school graduate can I apply to be a call center agent
@MetacomCareers
3 ай бұрын
Hello there! Yes, you are welcome here at Metacom. To apply, just click this link bit.ly/3PvHGPF
About sa expected salaey red flag bayob?
HAHAHAHAHAHAHA.... nadale rin ako sa number 5 with the same question. Kaya ngayon ay practice2 na lang muna
arigathanks 😍😍😍❤️❤️❤️🙏🙏🙏
Red flag din po ba if i will tell that i am currently employed in other call center company?
@MetacomCareers
5 ай бұрын
Yes, that will be considered as red flag since in BPO, employers are hiring candidates that are amenable to start ASAP without any conflict with their schedule.
ok lng poh b khit hndi marunong s computer?
@rizzamaeong
Жыл бұрын
Yes. They'll put you in the non-technical group.
Ako nga gus2 ko magtrabaho sa bpo company kaso bagsak lagi, di Ko an alam Kung Klang beses na ako bumagsak wala Ata ako pag asa MA hire as boo company
I agree
Thank you so much po, 😊
Wow maramimg salamat po sa advice! Ngayun alam kona bat ako bumaksak sa final interview ko dahil sa dalawang red flag mistake! Grabe buti nlang YT recommend you to my page! Red flags ginawa ko "Where do I see myself in 5 years" Answer: I plan to build up my company after 3 years working here or abraod Second red flag "My previous work is toxic"
I want to ask if theres a minimum age for applying a call center? Can x ofw (DH) are accepted
Hello, what if tanungin ako kung nag aaral pa ba ako? Is it wise to be honest and say that I am still a student or not? Iisipin kaya nila na baka mas mag focus ako sa pag aaral kesa sa pag work sa company nila?
@MetacomCareers
11 ай бұрын
Hello, Girlie! It is advisable to disclose that you're still a student to avoid getting into a conflicting situation especially when it comes to your schedule. :)
Where can you see urself 6years from now?I do not know i cannot predict the future 🙂
sana po meron din tutorial how to pass assessment test minsan po dito 😂
I had a final interview with one of the BPO company. It's so irritating having an interviewer given to be good in formulating questions and explaining whatsoever but with toooooo much accent it's very difficult to hear and understand. It's more like a hum or murmur like hooooowwwww?! 😅
Im not fluent in english. Can I also apply?
@MetacomCareers
Жыл бұрын
Hello there! Just click the link to apply: bit.ly/metacom-applytoday