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Quality is one of the most essential attributes which you would never want to compromise in any case. Putting the quality of a product or service at stake for short-term gains could line you up for some serious trouble in the long run, nullifying all your short-term gains and pushing you headfirst into the pit of substantial losses. Once you deliver a poor product or service to your customers, you would be inviting nothing but misfortune upon yourself. You will quite obviously lose out on the opportunity to do business with said customers as they would certainly reach out to another provider to attain satisfaction. This is quite fair if we think from the perspective or rationale of the consumer. We ourselves would never go for a product or service which would ferry us to the shores of dissatisfaction and disappointment. It would be an utter waste of money since it will not bring any value to us. Therefore, it is very essential to maintain quality and ensure that you are dealing with high-quality items in order to sustain your profits.
00:00:00 Introduction to Quality Management
00:10:10 What is quality Management
00:20:02 Benefits of Quality Management
00:29:11 principles of quality Management
00:36:33 Levels of quality
00:41:00 Quality Management tasks
00:48:24 Quality through project life cycle
00:49:45 Quality planning
00:54:54 Quality assurance
00:59:23 Reviews
01:03:58 Quality control
01:08:59 Continuous improvement
01:14:52 Summary
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