Why should you be spending any of your time listening to a restauranteur?
In this thought-provoking conversation with ‪@bigthink‬, Will Guidara shares with us why Unreasonable Hospitality, also the title of his book, will be the game-changing business tactic to create success.
Restaurateur and author Will Guidara, whose work and writing have influenced several aspects of the award-winning FX series “The Bear”, discusses his commitment to unreasonable hospitality and the importance of creating magical experiences customers will never forget. "It's not the cost of the gesture, it's how you make people feel."
How do you pursue and implement Unreasonable Hospitality? Will says it's not rocket science. It just requires caring a little more and trying a little bit harder because people are not just collecting things anymore, they are collecting memories. And those memories are something they will share with everyone they cross paths with. Will explains how hospitality is the number one thing that can help your business succeed.
This conversation highlights a few topics he touches on as a motivational speaker and how we see the present and future of customer service at VaynerSpeakers.
#hospitality #customerservice #thebear