Mr Michael Negron is a Civilian Frontier Airlines employee and not a Federal employee (18 U.S.C. 912). And to top it off making a false police report. What the passenger said is not a threat. That is dangerous behavior. Thank goodness he has video. THIS SHOULD REALLY BE ADDRESSED.

@KazeriantheVIIII

Жыл бұрын

Isnt that a Felony to impersonate a Federal or Government Employee - just saying.

@yvonnebrown7096

Жыл бұрын

ASAP

@chiggins4399

Жыл бұрын

Perfect NAZI like behavior.

@morenag.7769

11 ай бұрын

I hope there’s an update on this ahole! lol who think he’s “above the sky law.” lol 😂what a joke!

@samanthamartin9254

11 ай бұрын

@@yvonnebrown7096As Soon As Possible

Lost count of the number of times I have seen Frontier Airline treat passengers with utter contempt and lying to them.

@southendbos

Жыл бұрын

That’s because they have no revenue to pay/train staff because they don’t charge enough to operate the airline. You get what you pay for.

@jenreedcastro1583

Жыл бұрын

I will never ever fly thru them ever!!! They must hire all the rude assholes or give them training to be rude to all customers

@blightedgrounds

Жыл бұрын

​@southendbos that's no excuse. I've worked jobs that didn't train me well at all, but I still didn't treat customers like dirt.

@VasanthaMadhav

11 ай бұрын

@@blightedgrounds You are exceptional but the airline world is not.

@samanthamartin9254

11 ай бұрын

@@VasanthaMadhavhow is the airline world not exceptional?

I’ve never flown Frontier. I probably never will.

@cooper7031

Жыл бұрын

You'd be doing the right thing

@samanthamartin9254

11 ай бұрын

@michaelbarker742 why not?

@cooper7031

11 ай бұрын

@@samanthamartin9254 sketchy, at times unreliable, staff shortage, power tripped workers

Frontier airlines brings their customers to the edge, of having a nervous breakdown. Then they turn it around on you, and say that you're the problem and call the police on you. In order to keep your sanity don't fly frontier. The customer service is deplorable.

Frontier is worse than spirit! The worker is poor and unprofessional in behavior and tone!

@davidperry4013

Жыл бұрын

And Spirit is actually improved a lot because at least they trying to be the best Al La Carte low cost carrier in the United States.

@littlesongbird1

Жыл бұрын

@@davidperry4013 Agreed. I flew with spirit earlier this year and it was wonderful. Each and every employee I saw: friendly adn professional. I had no issue with my personal sized bag not being allowed. I am scared to fly frontier.

@samanthamartin9254

11 ай бұрын

@@davidperry4013Frontier should be making the same improvements too

Im amazed that this airline is still in business!!!???

@samanthamartin9254

11 ай бұрын

@debbieclue5515 to be honest,I am too

@keithfreitas2983

11 ай бұрын

Because people think they are saving money but inreality they are not. They are probably the lowest paid in the industry and by making people pay for their carryon is there incentive to increase their pay.

@nowee_playzz4931

Ай бұрын

Well actually, Frontier is a restart of the predecessor, frontier! That ceased operations around the 1970s and early 80’s and restarted in the 1990s and is definitely not as good as the original. But all my experiences with FFT/F9/Frontier have all been great!

From these videos, it looks like this airline closes the door just so they can act like they are doing you a favor by letting you on “after the doors close” when it is pretty common with other airlines that the doors are closed, the flight is closed. This dude is clearly not interested in what his agents at the check in counter told these people. Never have flown Frontier and thanks to youtube, I never will. Adding to my list of Southwest and Volaris.

@Maria-oe4of

Жыл бұрын

People should just stop flying frontier, the headaches aren't worth the cheap flights

@southendbos

Жыл бұрын

@@Maria-oe4of Correct. You get what you pay for.

@jdub7771

Жыл бұрын

Add spirit airlines to the list. I watch a lot of videos on them. Horrible

@tOoAtEa

Жыл бұрын

Ah must GARUDA airline to your list. The plane I was checked to be on, from Jakarta in '97 WENT DOWN. I missed the flight, got on stand by 2 days later. I was completely unaware of the incident. Didn't watch the news in Perth, and they never mentioned it. Not a word. My entire family thought I was dead. Indonesia doesn't have the same maintenance standards for their aircraft, but it was ultimately pilot error.

@samanthamartin9254

11 ай бұрын

@robertswafford4145 what’s wrong with southwest? I’ve never flown Volaris before so I don’t know what they’re customer service is like

$89 dollars to check a bag??? “F” Frontier!!! and I avoid going through DFW!!! Rude agents!!! Sick of them!

@southendbos

Жыл бұрын

That’s how it works. If enough people don’t fly them, the free market will toss them out of business.

@samanthamartin9254

11 ай бұрын

@@southendboswhat’s the free market?

@samanthamartin9254

11 ай бұрын

@Anyone553 I thought the fee was less than that

@southendbos

11 ай бұрын

Capitalism. You spend your dollars as you wish. If enough people fly other carriers, Frontier goes out of business. That's the free market. @@samanthamartin9254

To top it all off, even their recruitment department is terribly unorganized. I applied and was moved thru the employment process but after watching all these videos I decided to not attend the face to face. They said they would email me 3 days in advance with my flight details, they never even emailed me, instead they called me the day before the interview and I was on a plane so I didn’t receive the call. Upon me landing I received a text message from a recruiter that they tried to call me to inform me of the cancellation of my flight and they were moving me to another flight🙄 Crazy part is I never even received an email informing me of a flight or anything. I was so confused and disturbed at the same time…I decided to decline any further interactions with this airline. Now if that doesn’t speak volumes about this company then I don’t know what will 🤷🏻‍♀️😩🙄

Frontier is literally the scariest airline to fly! NOONE should ever take this risk! Not for any reason.

@tOoAtEa

Жыл бұрын

💯✅👍

@samanthamartin9254

11 ай бұрын

@charishtihms1647 how is frontier the scariest airline to fly?

Seems employees are bit overinflated on power trips & use that like abusers to demand customers submit & bow out & beg to be able to fly. If you dare question their authority, they will use any excuse to deny you boarding!

@southendbos

Жыл бұрын

If you badger and confront any customer service rep, especially airline personnel, you’re not going to get what you want because you more than likely violated your contract of carriage that you agreed to when you bought your ticket - which nobody bothers to read. The front hold is not equipped to store suitcases - especially one the size of the last woman to turn up. But no - at least the one guy was not going to have it and was claiming he was going to go on that flight!

Checked Luggage is supposed to be tagged and taken at the counters prior to TSA. If the belt is broken, luggage is taken manually at the counter by ramp crew to the aircraft.

@maxbang1813

Жыл бұрын

The ticket counter instructed these people to take their bags to the gate. FRONTIER sucks. They always have broken computers, etc.

@newnana9070

Жыл бұрын

Everywhere but this dump of an airline??

Frontier is the bottom tier. Worse than Spirit. They pay their employees the lowest wages in the industry. This behavior shouldn't be surprising.

@southendbos

Жыл бұрын

That’s why they have no staff. The ones they have are know-nothings because they’re not the brightest bulbs, and hey don’t invest in training. They can’t afford to with the low fares. The business model doesn’t work.

@kathyohara6658

Жыл бұрын

With the quality of their work, they shouldn't pay them at all. If they keep denying customers their bookings on the flights, mistreat them, delay their travel, and blatantly lie to and about them, there won't be an airline or a salary. If you apply for a job, you are aware of the remuneration and working conditions and accepted them. Can't cry foul later and abuse the public because you are dissatisfied.

@southendbos

Жыл бұрын

If people would stop flying them, they’d go out of business. Capitalism!@@kathyohara6658

@southendbos

Жыл бұрын

@@kathyohara6658 People need to stop flying them. Problem solved. Let the free market do its thing.

This happened to me!! The whole entire system was down! They didn't give us boarding passes online. So they had to write us a boarding pass!! 15 people were running through TSA with written tickets. We got to the gate that should have been open for 20 more mins.. And they filled it with people. Everyone got to get on. But me and this mother. They separated the child and father. We were Pissed!! Because it was their fault

@samanthamartin9254

11 ай бұрын

@jaysadventures8887 not you or the mothers fault. The airlines fault

@2:38, "I apologize on his behalf, even though I don"t know him." That comment makes me 😂 😂

Dude is an arrogant airline employee.

Wait.. did he just tell the Agent just take a picture of the computer screen with passenger info on her personal phone. I’m almost positive that was not a company corporate issued phone. For a low cost airline, I’m sure they do not issue all their agents company cell phones. Especially iPhone Pros. Just saying. Violation of personal information privacy.

I remember when airlines were classy and really nice, friendly, helpful. Now they just treat us like cattle loading us in a truck. It's like you're a burden. That's why I use Amtrak. Might take me longer but you sure don't have to put up with a bunch of bullshit.

@samanthamartin9254

11 ай бұрын

@johnkirkman2849 what is Amtrak?

@johnkirkman2849

11 ай бұрын

@@samanthamartin9254 a train.

These kind of companies shoudn't be allowed to operate a and deal with public

Frontier, what is going on? Do they want to shut down?!? Please do!

We need Chik -Fil -A Airlines !

@csabo1725

Жыл бұрын

Their wings were all removed

@williamboyle8918

Жыл бұрын

@@csabo1725 not ba at all, lol

I will never fly this airlines! If you complain they consider it a threat! Sucks they have every right now-a-days! Had the worst experience with Southwest! Couldn't say a word back to the flight attendant. Long story but she was the very worst. I should have reported her.

Coming from customer service, you have GOT to be on point. The guest/customer has a destination to get to. Whether it be a funeral or a wedding. Or even a family gathering. Make sure they get there on time.

@samanthamartin9254

11 ай бұрын

@johnh.piersoniii7025 or get there early

First of all DFW is owned by the cities Dallas and Ft Worth. Frontier is horrible. In Phoenix I was to fly to Cincinnati via Denver. I am at the gate. The sign over gate 5 says DENVER. They start boarding and keep saying to Detroit. I finally get the gate agents attention and ask why he keeps saying Detroit: "The flight to Denver is delayed 90 minutes--this flight is going to Detroit." I go to the Departure board for all airlines: FRONTIER DENVER 1:08 ON-TIME Gate 5. The time was 1:17. My offered solution via texting (you can't call an agent on the phone): Fly out at 7 pm, sleep at Denver Airport and arrive at Cincinnati around 11am the next day--or a full refund. Refund it was. But the lesson was priceless.

That airline has so many problems. TSA really needs to look into them. It's literally all over the internet. They argue with their passengers about everything! The disorganization is appalling. Hope the planes are being serviced better than these people are being serviced.

@cathybradshaw914

Жыл бұрын

Their planes are just as bad! Between the filth and how you can see how cheap it's manufactured, it will definitely scare you. Also, the turbulence whips the plane all over the place. I flew from Michigan to Florida, had round trip tickets with frontier. As soon as I arrived to Florida I immediately searched for a differnt airline to go back home, but unfortunately i couldnt afford the last minute prices for other airfares back to Michigan. Needless to say, I was a wreck boarding the frontier plane to go back home. The flight was much worse than the first flight!! Never ever again! I'll pay extra for a better airline next time I vacation.

@samanthamartin9254

11 ай бұрын

@@cathybradshaw914what other airline did you look into? It might have been the air fares that were more expensive than frontiers

He on a power trip something like this can end bad

Airplanes have been in the sky for a long time....Did Frontier just climb out from under a rock????

I hate Frontier, flew one time and will never fly with them again…

More people should see this smh 🤦🏻‍♀️

@samanthamartin9254

Жыл бұрын

Karla Valles I think the whole world should. As well as the workers at the airline

I will never fly Frontier.

what he said is incorrect as i worked for frontier via a contrator. He was wrong gate bags do get taken to gate as we have taken gate bags. I was a ramp agent for Delta and we dealt with frontier. Gate Checks are done all the time for weight reasons. He just didnt want to deal with the hassle of checking the bags. But i agree frontier needs to change or shut down as they cause so much hassle for passengers and dont follow rules or laws and think they can get away with it

@yvonnebrown7096

Жыл бұрын

Someone needs to sue them for mental anquish

This guy said you're attitude is a threat lol.

I cant even imagine how much sh!+ id have to go through with all my medical equipment to get on a flight these days. I think id rather have a colorectal exam without anesthesia.

AND that is why i never fly #spiritairlines, customer service is key. I think this guys ego got hurt and this is his way of retaliating, small man bigboy pants.

Once again -- ANOTHER video of bad Frontier Airlines employees. What are Frontier's hiring standards anyway??

@yvonnebrown7096

Жыл бұрын

Macdonalds or burger references will do!

I’ve flown frontier only once. The experience was so scary. Bring no luggage, and don’t look them in the eye.

Glad I had no problem when I used that airline. Had a wonderful flight with them and got treated like a human.

The only Frontier employees are flight crew. All other Frontier people such as bag handler, ticket agent are sub contracted and they don't care.

Seeing how they treat passengers I don’t think I will ever travel with frontier

WHY??? WHY ARE PEOPLE STILL PATRONIZING THIS AIRLINE???? WHY???? Especially at DFW where you can fly direct on American pretty much anywhere!!!!!

I hope I never have to fly with Frontier

#FRONTIER AIR LINES, DO BETTER!!!!!!!

Who the hell do some of these so called employees at the ✈️🧳think they are?? 🤨 Do they seriously expect people to bow down to their highness and stroke their bruised egos because they think they're better than the customers who they're paid to provide a service to?? 🤔🤨😒👎🏾

This airline is HORRIBLE and will NEVER fly with them EVER

@heathererickson3844

Жыл бұрын

I don’t care how cheap they set their flights. NOT WORTH!!!!

When a customer's conduct, tone of 🗣️and overall demeanor and attitude is much more calmer and professional than the so called employee, that seems to be a very big issue for me! 🤔🤨

Why on earth wouldn’t he gate check the luggage? I just flew Delta, American and KLM and all 3 airlines said their flight was full and they recommended that passengers check their carry-ons at the gate. I know they have the equipment at the gate to print the luggage tags. That 45-minute rule was bull.

@johnshannon9

Жыл бұрын

Look at the immense size of the bag. That is a NOT a carry-on bag in any way, shape, or form. It should have been checked at the ticket counter before passenger cleared the security checkpoint.

@scottnichols3685

Жыл бұрын

That’s what these fools get for flying a low-cost airline.

@Baaqarali01

Жыл бұрын

Totally. I hope this video will make Frontier a better airline.

@southendbos

Жыл бұрын

@@Baaqarali01 It won’t. They don’t have enough revenue for what they charge.

@itzjustissa

Жыл бұрын

one airlines policy is not another airlines policy. Frontiers policy for checked bags on domestic flights is 45 mins or boarding time and 1 hour for international researching policies makes life easier. Anything done at the gate is 99 Dollars. I just flew frontier international for around 300 roundtrip including bags and all i did was look up a damn policy. Y'all act so damn entitled and whatever the reason you are late is nobody has to let you on the plane especially if they think you're going to be a threat to the flight attendants.

This airline must go

I no longer feel sorry for airport employees after watching this

@RAD6150

Жыл бұрын

Just Frontier. Not all of them are completely trash like this guy.

@Deeznuts69290

Жыл бұрын

@@RAD6150 it’s like they are daring you to say something just so they don’t have to serve you. He’s the ticket counter nazi

Frontier is a joke. They issued me 2 vouchers that I cannot use. Writing to corporate didn't help either. They need to do much better. Life is hard enough without having to stress over things out of your control.

This guy is TRAINING PEOPLE!

Thanks for the heads up about this company

I will pay more to fly the big 3 before I fly frontier, they actually treat like a human being. As long as you don't give them any grief. I've had rude flight attendants but never had a problem with gate agents.

The customer service agent just identified himself as a federal employee. Unless he actually took a civilian federal employee oath which all federal employees are required to take, he just committed a felony by misrepresenting himself as such. Just because the airport is a federal building does not mean that all employees there work for the federal government.

Frontier always tells me to arrive two hours early for my flight. Otherwise they close the door and I loose the $10 I paid for seat

Plenty of other airlines STOP FLYING FRONTIER, they are disgraceful.

Forget going anywhere you have to fly. The flights I’ve taken lately are all like this. American. United. Southwest. Allegiant. Envoy. Just no. Vacation within an easy drive. Business travelers, I guess you are screwed. Have a good lawyer and sue the bastar

@VasanthaMadhav

11 ай бұрын

There you go, you are a fast learner. Absolutely agree.

0:13 First problem, they are in a federal building but, you aren’t a federal employee, quit playing with people. If you were a federal employee, you wouldn’t be the gate agent for that particular flight or any flight for that matter.

it is as though they are encouraged to abuse people for bonuses.

“Your attitude is a threat”. Is that dude serious??? Then I’ve threatened a lot of people at work.

Thieves generally accuse others of being thieves, similarly that agent is. All airlines in usa are the same, it is just that Frontier ranks the worst for baggage. Airlines checkin/out resembles prison checkin checkout including the molesation in the name of security. Then there is 50-50 chance of the flight getting cancelled and there are always overbooked passangers, so if you are the last 10 to reach the check-in then best of luck and if you bought the cheapest ticket then be prepared to be humiliated and dragged out even after you board and are on your seat. Drive(don't road rage) and create some beautiful memories. Life is useless except for bunch of good memories on death bed. You don't want to be thinking of the molesations, harrashments, humiliations on your eol beds. So drive, carry 2 or more pair of shoes and take pictures for sweet memories instead.

Crummy airline, save your $

The story starts long before the cell phone camera gets switched on. Last desperate chance for the actual person causing trouble to save face

I love how he pretends to be on the phone to look important.

You have to drop off your bags at the counter 45 minutes before because that’s their policy to ensure that a bag makes it on to the plane. If the line is long, then get there earlier. Evidently scores of people got their bags checked.

@Baaqarali01

Жыл бұрын

We were in line 1.5 hours before the departure but they were having system issues which slowed their counter staff. They acknowledged the delay and told us to take our checkin bags to the gate. Even TSA cooperated and allowed us to take large bags through the security. Unfortunately this gate employee did not cooperate. He tried his best to get us in trouble however the police office saw through him and refused to his request to escort us out of the airport. I hope this employee was disciplined for falsely trying to get us in trouble and this incident helped Frontier improve.

@katherinescholz1153

Жыл бұрын

That rule is BS! As if their customer service! I have seen so many videos posted on their extremely bad customer service that I can’t help but laugh 😂

@southendbos

Жыл бұрын

@@katherinescholz1153 And that’s the way the free market works. If you don’t like the way they operate their business, you fly someone else. If enough people do the same, the free market will put them out of business.

@drillinstructorfitch5875

Жыл бұрын

​@@Baaqarali01 Either way boarding close 20 minutes before departure in any airline so if you dont get there on time you will lose the flight and the gate agent has the right to deny your entrance. The check in agents should tell you this downstairs.

@julix9039

Жыл бұрын

Sorry there is no excuse for Frontier, horrible customer service, if they even show up. This guy in the tan color is got a huge chip on his shoulder..Frontier can’t or won’t get good help.

Where did Frontier find this genius he's so awesome wow Michael your on your way to the door thanks again we will send your check in the mail just please just go home and no need for you to come in tomorrow buddy 😂

He’s making false reports. Oh my God.

That’s why you see videos of black people fighting them. They don’t play

Why are so many videos of employees from Frontier and Spirit getting into it with customers? They are a cut-rate airline and they hire cut-rate people. Close them down now. We can only wonder about their maintenance.

You get what you pay for though. I've never flown Frontier, probably never will, but even with the thousands of complaints against them, they stay in business. Consumers need to be more aware, and if you can't really afford to fly, then don't. If you have an emergency, look for other options. Besides, low cost airlines really aren't low cost.

The “20 people are coming” are apparently late for doors closed or we wouldn’t be seeing this video.

@Baaqarali01

Жыл бұрын

He closed the door 30 minute before departure. You can see flight and current time on the TV screen behind him.

@southendbos

Жыл бұрын

@@Baaqarali01 But he was still letting people with carry-on luggage board. He closed the door because people were turning up with large luggage and, from the video, one guy was claiming he was going to get on that flight!

Frontier Airlines is a nightmare. Book with them and you get what you deserve which is demonstrably a NIGHTMARE.

Don’t fly frontier regardless of their “cheap flights”!

the video starts AFTER you did something which we can't see. what is the poster hiding??

Boycott Frontier. Pay a little more. Enjoy your trip.

I can’t wait for this airline to go bankrupt!!!! They’re lowest of low! So many of videos like this testing their customers so poorly. Power trippers Mfers!! These people probably getting paid 13/hr but he acts god!

U can open flight to gate check the bag

STOP PATRONIZING THIS COMPANY!!!!! Just freakin stop!!!!! What is wrong with people!!!!

frontier will end up having to buy their own security.. Who knows, maybe they will arm these employees to handle the imagined threat. I know plenty of cops that would stop responding to calls from abusive to the system like this.

Tsa can let any bag through as long as it fits to go through the extra

Frontier is TERRIBLE!! You have to talk to a chatbot via WhatsApp if you are having any issues and they charge you for a carry-bag even if the bag is the size of a small grocery bag! I don’t see how they’re still in business!

People flying low-cost airlines expecting Ritz-Carlton service. You all got what you deserve.

@Baaqarali01

Жыл бұрын

Looking for basic service… you sound super ignorant.

@williamboyle8918

Жыл бұрын

2022 American was ranked worse than Frontier....

@scottnichols3685

Жыл бұрын

@@williamboyle8918 Sounds like you’re another cheapskate who thinks that your $29 fare entitles you to champagne and red carpet service.

@triton6127

Жыл бұрын

Oh please, these Jack holes aren’t even giving Burger King service. No one here is expecting Ritz level service, just basic decency. Some of these people have serious Napoleon complexes.

@aceb4634

Жыл бұрын

Edgy. Sarcastic clap for you

I would walk before flying Frontier!

Stay away from Frontier, Spirit, American and United. Do yourself a favor and pay the extra money. Giving these little people power mixed with overbooking and purposeful tardiness of arrivals and takeoffs is a toxic mixture.

PLEASE SAY THERES AN UPDATE?!

They have been given ultimate immunity by their employer to treat people like crap. Somebody acts up and you don’t like it, kick them off the plane. How many times have we seen that in the last couple years? When are companies going to stop abusing their customers? When the customers hurt their bottom line. That’s the only thing to listen to. And unfortunately, frontier is in a lot of places that no one else will service, like the small regional airports like in my hometown. I can’t even get a flight to my mothers hometown, which is an actually smaller airport than mine, but it looks like now they only fly in and out one day a week. So if I go visit, I have to stay there a week. And I probably would’ve killed her by the end of the week, so I have not been to visit.

He’s got way too much ego. If he’s treating the customers like that imagine how he treats the employees. This is a poor example of leader ship.

Don’t have any other choices where I am

This airlines should be shut down

Damn how many of these incidents are online??? This airline is 🗑

They are a budget airlne, so is their hiring, so not expecting bad behaviour from those ticketing agents is foolish.

Is this one of those cut rate airlines? This is the second video I've seen about frontier. Stay away!!!

This rep is falsely using vocab to scare people off, but it doesn't help that some passengers don't know their rights and the malfunctioning airline company as a whole uses threats to shut down passengers.

Learn how to fly. U will feel better. You cannot hang out at the bar and then miss your boarding call. The door shuts 10 minutes prior.

Its not a federal building he is not a federal employee and 911 is for emergencies not hurt feelings. If these are the counter staff imagine the pilots they hire. If you book with them you get what you deserve.

Stop flying Frontier...I have.

Join the class action lawsuit against frontier if you have evidence or proof that you were wrongfully, charged for carry-on bags

Why would anyone patronize these people/this company if this is the way they act ???

Federal employee? 😂😂😂 does he work for TSA or the airline. If he works for an airline (aka a private company) then hes not a Federal employee. Also, Federal employees are public servants, they have no special rights and you can record them. Frontier is not not a government agency and this guy wasn't a Federal employee 😂😂😂

Southwest the best

Why would anyone fly with this air line