What would you do? 💩 *Update 1:* After contacting Accor's CEO and directors, the hotel's general manager replied and refunded the €51 cleaning fee. *Update 2:* Someone tried, unsuccessfully, to get my review taken down from Google Maps maps.app.goo.gl/b8w6YJccYS49mVJZA. Next, I exposed India's "poo-on-shoe" scam kzread.info/dash/bejne/m39-0a-IYNmwZcY.html.

@arcencielsg

26 күн бұрын

Great job Karl! I'm sure 99% of the victims wouldn't even stand up to these people given the amount and the embarrassing nature of the scam. I'm glad you were there to call them out and expose them!

@theequalizer9154

26 күн бұрын

I would have done the same as you had. You are a gentleman. Unfortunately, some people consider being a gentleman a sign of weakness. Those that make such misjudgements are themselves weak of character, and lacking brain matter. Hotel managers usually reside in the hotel, and are available during business hours. Having had experience in the Hotel business, yes, this was a retaliation for the reviews that your parents left.

@KarlRock

26 күн бұрын

@@arcencielsg Yeah, you're right, it's just so embarrassing even if you didn't do it. Thank you.

@KarlRock

26 күн бұрын

@@theequalizer9154 thanks for the insights.

@187zee

26 күн бұрын

Hi Karl .. I travel often and will never use this hotel group again .. to accuse someone of doing that , what else won’t the staff do .. disgusting !

I'll bet this isn't the first time the cleaning staff/management have tried this one. I'm very glad it's been shown to thousands of people. I hope Accord Hotels take notice.

@SeenGod

24 күн бұрын

they do it all the time, happened to my mom who is 70 years old and they claimed she was smoking in the room, and she’s never smoked or drank or done any drugs her whole life.. charged her a $200 fee for that - also, i’m a huge fan btw 👍

@Atimo133

21 күн бұрын

@@Marcus.22823 respect and thank god for indian nepali!! love india best culture coutry world

@jn8122

20 күн бұрын

Last month almost the same thing happened to me in Thailand but mine was about the hair dryer . Upon checking out they told me the hair dryer was missing in the room that I have to pay $80 which we didn’t even knew there was hair dryer inside the room . I didn’t pay them anything I said I will report to the police and they just apologise for misunderstanding. I think a lot of hotel staff or cleaner use this method to scam for their own benefit.

@radioactiveposts5275

15 күн бұрын

Accor*

@martina5296

7 күн бұрын

@@SeenGod What hotel? They need to be exposed to warn people who want to stay there or are looking.

The accusation is so embarrassing, I’m sure most people won’t even fight back.

@scaringclaring5240

26 күн бұрын

But they just did. He wasn't contrite and did not immediately rectify.

@IntoxicusFreeman

26 күн бұрын

That's the point. I would try and flip the script and get absurb enough to demand DNA tests of the poop. Make them feel embarrassed

@AkhHorus

25 күн бұрын

I just had 7 week email battle with Hertz and their debt collecting company charging me £462 for slight scratch on an alloy wheel. I managed to get them off of my back, they even forged invoice for changing the wheel. Wrong time and date. Unbelievable

@GrumpusMaximus83

25 күн бұрын

Hmm, what a revolting accusation. One would not even think of reacting immediately. I can imagine young folks being inebriated behaving in a manner unbecoming of themselves but to accuse parents and an older generation is just nuts. Sheesh, absolute nonsense. @karl - Tell them that you are going to sue them for levelling false accusations for substandard service. Terrible that your parents had to go through this. Sorry that they had to face this. Deplorable behaviour.

@vanesslifeygo

25 күн бұрын

all the more reason to fight back

This is going to cost the hotel half a million Euros in lost business. It's already viral. Just imagine the damage limitation exercise meeting the management are having right now.

@reinerwingel282

24 күн бұрын

yeah sure lmao no one cares

@itslocane412

23 күн бұрын

@@reinerwingel282 nah g, you don't care. Other people who travel do, no one would want to be a victim of a scam

@yannsouf7781

23 күн бұрын

@@reinerwingel282 no, you dont care cause you never leave your village you redneck, go get your kraft dinner

@RP-dy5mu

23 күн бұрын

@@itslocane412 Unless they get review bombed they won't care. Most people don't watch Karl Rock and even if they do they might not have seen this video.

@lateolukeor5641

23 күн бұрын

@@RP-dy5mu negative press

I hope this hotel goes out of business for ripping off tourists.

@ubiquitousdiabolus

24 күн бұрын

Maybe they really left sh!t in the shower

Finally someone exposing Europe scams. Next do the ATM scams.

@KarlRock

26 күн бұрын

A full Europe series is coming. Just have to finish another series first.

@msudaiskhan

26 күн бұрын

@@KarlRock Great!!!

@xvgm24

26 күн бұрын

You would enjoy a channel on here called Honest Guide. Covers all kinds of scams that go on in Prague.

@daniels.2720

25 күн бұрын

Not just an European problem. Seems relevant in so many areas.

@velipulla3936

25 күн бұрын

and 90% of the scammers are from asia or africa

I nearly 💩 myself when the hotel didn’t appear to give a 💩 about this 💩 situation.

@jonhelmer8591

25 күн бұрын

No shit!

@AdamfromtheATEAM

25 күн бұрын

Yep, load of shit!

@nhuynh555

25 күн бұрын

Well that's shitty to hear.

@TylerMarshal02

25 күн бұрын

What a bunch of sh!tc#nts!

@vibrant_

23 күн бұрын

Oh shit

The hotel's name: Novotel Budapest Centrum!

@yaakovhassoun8965

24 күн бұрын

the cleaning staff didn't poo in the shower, it was clearly the parents and they're denying it... don't try to shame the hotel for having to clean up someone's mess

@johnmatrix-qf4jd

24 күн бұрын

Never go there

@brucedavis6234

23 күн бұрын

@@yaakovhassoun8965How long have you worked for the hotel 😂😂😂

@alianamanzana2452

23 күн бұрын

@@yaakovhassoun8965lmfao why would old people do that! You dummy

@CHILE-GUERO

23 күн бұрын

​@@yaakovhassoun8965well im leaving a google review..im a level 15 google reviewer so my review will most likely b on top of all reviews for that hotel

I would demand a DNA test.

@k.elysium6819

14 күн бұрын

Only if there was a camera on any possible entrance ways to the room. If not, the hotel could just say they had a visitor who must have done it.

@masaokakihara9316

7 күн бұрын

@@k.elysium6819 Wut? Who cares who did it then. It'd be only to disprove mom and dad's DNA compared to the fecal matter. Would be helluva funny, if either mom or dad left that present because of the dirty room. And Karl gives it his best to deny the unthinkable.. ^^

@morry19965

Күн бұрын

And yes, it's possible to extract and sequence that DNA! Unfortunately, there's another issue. Our poo is teaming with DNA, but most of it doesn't come from us; it comes from that 30% by weight of dead bacteria. The vast, vast majority of DNA in our poop (greater than 99%) is bacterial, rather than mammalian.

The cleaning staff certainly has some first class toilet humor.

The nervousness in his tone speaks everything. And manager of the hotel is always absent 😅

@Yamezzzz

26 күн бұрын

You wouldn't be nervous if this happened to you? You seriously think he's in on it and it isn't just the cleaners?

@JohnnyT002

26 күн бұрын

Sounds like that Hotel needs new management . And a new cleaning staff. Yes they saw stains on the mattress which makes me worry about the stains and dirt that you can't see with the naked eye.

@IntoxicusFreeman

26 күн бұрын

It was hilarious how he tried to not say "poop" or "feces"

@IntoxicusFreeman

26 күн бұрын

​@@YamezzzzIt could be either way. It's hard to tell for sure. It could be they know the cleaners fuck around but aren't directly "in on it." The behind the scenes of big hotels and so on can be "interesting."

@bpca2s029

25 күн бұрын

What you call nervousness might will be lack of fluency in English. This is in Hungary remember.

Watching this, I was actually impressed that the conversation remained so dignified; Karl remained calm and diplomatic throughout and the receptionist was extremely polite and empathetic also. He may have slipped when he said about the “harsh accusation” but he really was put on the spot and (I believe) completely shafted by his cleaning staff. Had he known what was going on I doubt he would have made such an effort to help Karl and made so many phone calls. I’m glad this got resolved and that you got the refund. This young man on reception, who was completely thrown in at the deep end, is probably the only saving grace the hotel has throughout this whole disgusting episode!

@bryanobrien2726

25 күн бұрын

I snapped when the guy said that Karl was making a "harsh accusation" , and pooping in the shower isn't ! Karl showed a lot of restraint , the other guy not so much , but Karl defused the situation when it should've gone to the next level .

@somecommenter4256

5 күн бұрын

⁠@@bryanobrien2726 the receptionist, or anyone in the front office staff had nothing to do with the poop stuff, of course he had to be defensive.

@bryanobrien2726

4 күн бұрын

@@somecommenter4256 The receptionist had no problem pushing the accusation that one of his parents pooped in the shower after a complaint about the cleanliness of the room . The receptionist was way out of line and did not take Karl's complaint seriously .

@sumanlimbu4551

Күн бұрын

Actually I was impressed with the receptionist’s professionalism, considering his limited authority as a staff member with no decision making power. He did his best to address the situation within his capabilities.

@bryanobrien2726

Күн бұрын

@@sumanlimbu4551 He was polite for a person accusing somebody's parents of deucing in the shower which we all know was a lie and scam on the cleaner's part . The whole thing was ridiculous and the fact that the hotel then tried to get the bad review removed is the icing on the cake , that was their priority . The scam was like a chain , each person involved was a link in that chain , from the cleaner , to the assistant manager , to the receptionist who was the mouthpiece of the scam . The whole time he was basically saying it's Karl's word against theirs and acting like what Karl was saying was crazy , but what the hotel was accusing was perfectly fine .

I booked Hayatt in London. They gave me a disabled room (I did not request it) I'm 6 feet 2 inches in height and wash basin in toilet was at my knee height. There was no barrier between room and toilet. As a result room carpet had water stains on it. When I entered the room! Someone else's name was on the screen. Clearly they gave me someone else's room. I made video of the room when I entered. After checkout i was told that I must pay 400 pounds cleaning charge. Luckily I was still in London. Showed them video of the room with time stamp. Not only got refund for my one night stay but also for 5 night stay voucher. You have to fight with them.

Its infuriating at many levels, not only did they sneakily charge you for a cleaning fee knowing that you are a tourist and cant possibly see the complaint through if there was one, but also for using the most disgusting reason for charging that extra fee.

@icantfeelshitatall6285

25 күн бұрын

i swear it was a old picture someone took and they were having a laugh about it in the work group chat but then used it as leverage as soon as they could

@Hsnb3rg

7 күн бұрын

Probably his parents shit there just too embarrassed to admit

“That’s a harsh accusation” oh like shitting in a shower isn’t also a ‘harsh accusation’.

So suggesting the house staff are running a scam is "a harsh accusation". How does that compare with claiming respectable guests crapped in the shower?

@grbadalamenti

25 күн бұрын

Well accusations must be proven.

@harryselwind

25 күн бұрын

@@grbadalamenti In effect, the hotel management accused KR's parents of fouling the bathroom. They had no proof of this but went ahead and charged them for the supposed clean up costs. They later refunded that money, something they would not have done had they been able to prove their case. That they did this might also be seen as implicit recognition that the cleaning staff had not been honest in their claims.

@qfina

22 күн бұрын

@@harryselwind They absolultey did have proof.

@harryselwind

22 күн бұрын

@@qfina Presumably, you have proof of that? Please supply it. Otherwise, shut up.

The world needs a rapid-response poop detective. These poop scams are getting out of hand

@KarlRock

26 күн бұрын

I'm doing my best haha! My brother is a plumber, so he could give some great insights too.

@himanshuvashisht1137

23 күн бұрын

😂

As if hotel guests typically take a crap in the shower especially after making a complaint about a dirty room...

@dertythegrower

26 күн бұрын

Exactly... the lazy cleaner lady, whom makes a quick dash at 4 30 or so as if she wanted to see what Karl is saying and run away fast

@joep5080

26 күн бұрын

Hi 😂

@gun3ro

25 күн бұрын

You will never guess what some guests are doing...my girlfriend is a hotel manager and she has seen it all...and she works in a 5 star hotel. People who poo and piss in the hall way, adults who poo on the bed, who spit in the room, etc. you are underestimating how dumb and uncivilized some people are.

@terrorsquadlith

25 күн бұрын

YES, THEY DO. I USED TO WORK IN A HOTEL

@reinerwingel282

24 күн бұрын

yeah they did as a revenge. they thought the bed is dirty so i poo in the shower. they did it 100%

What a disgusting allegation and what a ridiculous way to humiliate paying customer.

@morganbrickwall7902

9 күн бұрын

That was the intent, "make it embarrassing for the guest and they will just forget it" was probably their thought, today the found the wrong guests to pull that shit on.

Dont think anyone from the front office staff was trying to scam you. Most likely, there was one mentally insane housekeeper who got triggered by the complaint and retaliated. Unfortunately the bad action of one individual probably let the entire team down

At 6:10 when he said, "that's a harsh accusation", I really wanted you to respond, 'and accusing my parents of leaving a turd in the shower isn't??'. Wild.

@AC-db4ek

25 күн бұрын

you are right. He was aggressive with that answer. I'm sure he is aware about this scam and already learned how to make the guest feel guilty

This must be a crappy hotel. Pun intended. This should be made known and the hotel name should be exposed. I AM sure it's housekeeping that did this.

@reezevlog

26 күн бұрын

and European hotels usually will have Eastern European housekeeping staffs… some are in a big syndicate…

@dertythegrower

26 күн бұрын

notice the cleaner apron and lady at 4:28 and she also hesitates when she sees the camera and boss?

@WTG20233

25 күн бұрын

Novotel budapest centrum

@mravecsk1

25 күн бұрын

@@reezevlog Dont say.. Go to look at filthy UK in the first place...fillthy like shit. So you can expect something like that from westerners. Look at hotels in Luton...:D West is f shithole.

@amitram2346

24 күн бұрын

@@WTG20233 Left a helpful review! Cheers mate

Every time we check in and out of a hotel, we take a video as proof that everything is left the same way. So upsetting that they had to deal with this.

@KarlRock

25 күн бұрын

@@vaIcria that’s good advice. Although sad that this is what it’s come to.

Glad to see you stand up to them... Don't let them off the hook! What a setup!

Absolutely disgusting behavior from the hotel staff

This is what credit cards and chargebacks are for, I hope your parents can contest the charge via their bank

@grbadalamenti

25 күн бұрын

You can contest the charge with any bank if it's a debit card ( it is YOUR money, not their). Just file a police report for being scammed and then take the report to the bank and ask for the money back.

@Consumer11

22 күн бұрын

I’m sure the hotel will then show the document you signed at checkin stating you will be responsible for any extra cleaning costs, not as easy as you think

@Kurt0v

22 күн бұрын

@@Consumer11 At that point it's between the bank and the vendor.

@Consumer11

22 күн бұрын

@@Kurt0v yep and bank will come back to you saying you signed the authority at check in and deny the chargeback, I lost my key to a hotel and they billed me 500 to which I tried a chargeback and it clearly stated in the document I would be responsible for any lost key so it’s same here

@Kurt0v

22 күн бұрын

@@Consumer11 It's not the same because in your case they didn't fabricate an event to charge you

Good on you and your parents getting on the case to fight for justice. Great video too, we all learn to be aware of this before/after booking a hotel.

They should have known you don't mess with Karl Rock's parents 😎

The stains on the Mattress look like Blood droplets consistent with Bed Bugs , Bed bugs will poop out bits of blood after feeding on someone.

I love videos like this, but it makes me so angry 😡 there’s no way I could hold my shit together like you do Karl. Good work mate👊🏻 Name and shame, my friend! Name and shame !!

Well done Karl,for supporting your parents and standing up to the scammers,it's not about the money it's about the principle,cheers

Thanks for showing us this hotel and what they did, now I’ll pass it on to everyone.

I've stayed in very posh hotels. Have a peek at the mattress without the sheet. Their often heavily stained with god knows what. Proper racid. People rarely check. Mattresses are like a sponge soaking everything up.

4:32 SEE HOW THE CLEANING LADY TURNED AROUNND QUICK AF LOL

As if a mature age couple are going to leave a turd in the shower. Accor is a huge corporation and this scam is disgraceful. I'm glad your parents were refunded. Many would be too embarrassed to demand a refund even though it's untrue and a scam.

@ludwigwittgenstein2422

24 күн бұрын

Mature people are sometimes incontinent especially when eating food from different countries

@mCblue79

24 күн бұрын

@@ludwigwittgenstein2422 That is true. However I'd think that the vast majority wouldn't do it in the shower and if an accident did happen they'd be too embarrassed to leave it there for housekeeping to remove. I don't understand your comment.

@ludwigwittgenstein2422

24 күн бұрын

@@mCblue79 an accident means unaware it happened

@mCblue79

24 күн бұрын

@@ludwigwittgenstein2422 your sentence makes no sense. Liking your own comment is also cringe mate.

@ludwigwittgenstein2422

23 күн бұрын

@@mCblue79 it does make perfect sense, you just have difficulty in comprehending simple English "mate"

That hotel better clean up their act!

@KarlRock

26 күн бұрын

Literally 😂

"I need a laugh after all this crap" Oh Karl... lol

This, "I can't do anything until the deputy manager's back on Monday" thing is a common deflection tactic. Amazing that the individual currently managing the hotel doesn't have the authority to refund a trivial amount. Sure he can if he wants to.

Hats 🎩 off to you for standing against scammers. Either the hotel manager shat 💩 or the house cleaning pooed 💩.

Karl, why is the poo following youuu! 😄

@KarlRock

26 күн бұрын

You gotta deal with a lot of sh** in life 😅

If they took the charge first and then notified you, you should report it to your bank and unauthorized transaction. They will block or reverse the transfer, and the hotel can get a lot of shit from it.

I have to admit, the receptionist showed remarkable professionalism, dealing with the situation in a courteous and efficient manner.

Didnt expect an episode of Hotel Hell from Karl.

It must of been amber heard

@CheaterForLife

26 күн бұрын

Nice English. You "must of" been smart in school.

@IntoxicusFreeman

26 күн бұрын

It wasn't in the bed though...

@SillyKhoons

25 күн бұрын

​@@IntoxicusFreeman I mean she probably does it on the shower if she poops in the bed dude 😂

@kjul.

25 күн бұрын

"must of'

@SneakyGreninja

25 күн бұрын

💀💀💀

Clearly the cleaning staff can polish a turd but can't clean a hotel room.

Plot Twist: Karl's parents did actually poop in the shower.

@carknat3214

25 күн бұрын

Simplest explanation. Lmfao

@tpn922

25 күн бұрын

Yeah in revenge its 50/50

@purrple.shadows

25 күн бұрын

Occam's Razor logic.

@TimmehJay

25 күн бұрын

This is going to be the next big KZreadr downfall. Karl gets exposed for running a family shower pooping scam.

@vince6473

25 күн бұрын

It's strange how everyone assumes some cleaning workers put the shit there, they have to clean the shit!!! I don't think they receive a bonus per shit.. Noone here commenting knows his parents but everyone is hating on the hotel lol.

Finally a scam video, been waiting for a while for one of these.

Pretty random, but what is that toy car doing at 6:22 ??! 😂

@KarlRock

26 күн бұрын

Haha how did you notice that? I always miss small things like that

@phoenix15_

8 күн бұрын

Probably just a fidget toy 🧸

I’m sorry they had to deal with that crap 💩

Shocking to see this go down in such a major brand and hotel chain. Thank you for exposing this scam Karl.

Karl l am impressed by your personality that in that tense allegation you didn’t loose your temper. I have to learn from you.

I always take pictures when I leave, hotel or vacation house rental. Sometimes, I'll take a video to show I'm leaving. Also, I don't complain while I'm staying somewhere unless it's something they can fix... no one is going to replace a mattress during your stay unless you want to be changed to a different room. When getting into a hotel room, check it out thoroughly first, then within the 1st 30 minutes, maybe you can ask for a different room. But complaining during your stay often does nothing. There's another scam out there where people rent houses and then complain to get partial refunds on their stays. So also this goes both ways, unfortunately.

lmfao. I laughed so hard that I pooped in my chair but that's okay. I will blame it on the cleaning lady.

okey so now every time im going to check out im gonna take a big video of all the room to get proof, thanks for the prevention !

Good thing you're standing up for your folks and confronting this dispicable situation. The hotel staff should go into the room and see if all's good and then tell the guest(s) checking out it's ok or Houston we have a problem. Shame on them!

Should have called the local TV news crew and told them about poogate. Give them all the bad press they deserve !

@grbadalamenti

25 күн бұрын

Good luck explaining in Hungarian daddy took a turd in the shower😂😂😂

Imagine getting an email that you do a shit in the shower 😂 fucking hilarious

@KarlRock

25 күн бұрын

@@leonard8766 it really is 😂😂😂

Thanks Karl for the heads up. This video came right on time for me. I am flying to Europe (from NZ) in a few weeks, arriving in BUD, and was looking for a hotel room for a night. After watching this, Novotel Budapest Centrum is off the list.

A perfect example why is it so shit to find a good accommodation here in Budapest... Sorry you had to go through all this!

oh man, i wish i had Karls ability to confront, truth is most people are like me and will just pay just not to cause issue , but its not right.

@KarlRock

26 күн бұрын

Yeah, you're right. That's exactly what my parents would have done. Thanks 🙏

Receptionist: Why would we? Well, why would anyone take a crap in the shower...

@grbadalamenti

25 күн бұрын

Because you are drunk. Someone did it and they learnt it the hard way.

@vince6473

25 күн бұрын

We don't know his parents lol. It's strange how everyone assume the cleaning team planted a shit there since they have to clean it!! I don't think the workers receive a bonus per shit.. Perhaps it was even a random guy and not cleaning / hotel staff

Well done you... Nobody should be able to get away with something like that and nobody should put up with that kind of childish behaviour either !

Thanks big brother, for letting us know, that these kinda things going on around the world.

He sounds nervous

@ghostofaforgottenweedle

26 күн бұрын

Yeah, you can tell he never ever dreamed of getting confronted about their scammy ways.

@gun3ro

25 күн бұрын

Well, he is being filmed and brought into a very bad position. Wouldn't you be nervous as well, if your job depends on what you say? Generally, I find the video a bit harsh, because its this random guy in the reception who gets confronted with this. He should have send an email to the hotel manager directly.

@tpn922

25 күн бұрын

​@@ghostofaforgottenweedle how do you know hes parents dident shit in the shower as a form off revenge ?

@John-lp5xh

24 күн бұрын

He's on 20 euros out of the 50

@somecommenter4256

5 күн бұрын

He is a receptionist, who doesn't have anything to do with all this, and is being filmed... how do you think anyone would act?

Crazy this thing happened in a well-known hotel chain but I guess the cleaning staff was pissed (pun intended) about the complaint of your parents so they did that shit (pun intended as well lol)

We need more people like you ❤

Thank you for your work! There are many such places in Hungary.

If the toilet is not clean, its the the responsibility of house keeping staff to clean it and not to complain and levy a fine on it. Its common hotel scam

@dictionary310

26 күн бұрын

It’s never the responsibility of housekeeping, the rot always starts at the top.

Plot twist : Karls parents actually did this and was too embarrassed to admit it

@vince6473

25 күн бұрын

Could be, we don't know his parents lol. It's strange how everyone assume the cleaning team planted a shit there since they have to clean it!! I don't think the workers receive more money per shit..

@wartortle577

25 күн бұрын

@@vince6473 people will do desperate things for money. Money is the root of evil, thus evil acts can come from it.

@KarlRock

24 күн бұрын

@@vince6473 if they did it, they’d just accept the charge and keep it quiet 🤐

@reinerwingel282

24 күн бұрын

@@KarlRock Your father did it and is now ashamed of it that's it. They are so used to india they just poop where ever they want.

@palinkasgabika7586

24 күн бұрын

@@KarlRockyeah sure, definitely. They would not tell their son who is making a living out of youtube videos by being “scammed” all the time. Odd coincidence

The front desk host seemed polite and helpful. A little pushy Karl but I get that's just part of your energy.

Karl literally rocks..🤟. Well done for standing up..

I'm sitting here trying to figure out how the cleaning staff obtained the 💩. Did they fish it out of an unflushed toilet, or did one of them step inside the shower & popped a squat? I would be pissed if someone tried to shame my parents like this. You definitely have a cooler head than I, which, in the end, is always better. The logic behind their stunt is ridiculous. If someone is concerned enough with cleanliness to check their mattress for stains(which appeared to be bl00d)... they definitely are not the type to take a 💩 in the shower.

Yeah I never post reviews until a few days elapse for this exact reason

@andrewst9797

25 күн бұрын

Good idea!

You've done the right thing man, good job !

Good job man!!!

As a Hungarian, I must say that this is very uncommon. I feel horrible that this had to be the experience of your family but thank goodness that there are people like you out there to stand up for what's right and put these fraudsters in their place. Very sorry this happened to your family whilst being here.

@westerling8436

25 күн бұрын

I had the exact same thing happen after a stay in Budapest

@htth8633

25 күн бұрын

I agree; you guys are so 'Austrian' in teems of cleanliness and work ethic. Hate to sound racist, but it must be one of the unverified foreign workers that Hungarian businesses are now employing to cut costs.

@Foxfried

25 күн бұрын

NO it is very common in Europe, a typical vendor in Hungary will happily charge tourist 2x-3x amount if they think they can get away with it.

@KarlRock

25 күн бұрын

@@foolish1k don’t worry, we had a great time and I loved the food! We’ll laugh about that hotel now that we’ve made this video and got the refund 😀

@MrMajsterixx

21 күн бұрын

@@KarlRock Dont forget to make videos also about western europe and their culturaly enriched squares full of "friendly" folks. Just so everyone knows this happens everywhere. And also the scam ATMs in Germany, because people think that germany is like "clean" country that doesnt let this happen

You should have taken the guy up to the room to check out the mattress…I like how he couldn’t get the word poo out of his mouth…lol..your poor parents…getting accused of something like that…so hard to prove your innocent…great scam though…makes them a bit more $$$…

oh man, Hungary is a paradise of scammers. You should stay longer and will have a lot of content. The souvenir shops are ridiculous. My sister went in one of those shops and 2 girls behind her intentionally dropped a souvenir and they started to act like my sister did it. Then, when she wanted to pay, the cashier was charging triple price without explaining nothing, my sister asked why and the cashier said it was because she dropped the souvenir on the floor. Then my sister told him, well, charge me only for the souvenir broken, I wont buy anything from you. She left with a bitter memory of Budapest.

I think this is a perfect example of using one of those credit cards with a pre-set spending limit. That way, they can’t charge you extra fees once you checked out.

you had me at poop cuz...

@theofficialbakait5007

26 күн бұрын

Me too man😂

@KarlRock

26 күн бұрын

The title just wrote itself. Unbelievable.

So, I'll say this as someone who is working and has worked in the front of the house for 12 years: Thank you for complaining in an orderly fashion and treating the employee with respect. That makes all the difference when taking a complaint and I think he did a great job! I've never heard of such a scam, but if it's really a reoccurring thing that they accuse multiple customers of, it's absolutely horrific. Lastly, note that you won't find a single spotless mattress in any hotel in the world. Hundreds of people sleep in the same bed every year and mattresses are changed (maybe every 5 years). Please don't rip the sheets of the beds and complain about this to the front desk staff. As long as the top mattress and sheet is clean, then you're gonna be fine. Otherwise don't sleep in hotels. Thanks for the video man!

@carloscarias6276

13 күн бұрын

nope they're to be clean

@SYGT91

12 күн бұрын

@@carloscarias6276 then you're gonna spend a lot of time ripping of sheets ;)

Thanks for the information

Great to expose this, and if its the cleaner, then hopefully the hotel take notice

@KarlRock

25 күн бұрын

Thanks for commenting 🙏

@TeacherGrant524

21 күн бұрын

@@KarlRockis there a part 2 coming up?

I feel bad for the receptionist, he has no idea how he's supposed to deal with this conflicting information and is so nervous and uncomfortable. He probably thinks it is likely that the cleaners DID make it up but can't just go out on a limb and there's no way to prove the truth in either direction. His colleagues have made a direct claim and provided "evidence", as if he can just be like "yeah the cleaners are liars and the hotel just scammed you, let me get that refund for you."

@reezevlog

26 күн бұрын

he does… they usually ran these kind of thing in a group…from the bellboy up to the hotel manager…

@IntoxicusFreeman

26 күн бұрын

It's not the first time...

@bryanobrien2726

25 күн бұрын

He was dismissive about the whole issue . I'm sure that he could do something about it , he knows who was probably responsible for it . They just thought that they could get away with it and now he was hoping that by sending Karl away , he would drop it and give in . If someone makes accusations about the cleaning staff where I work they are immediately questioned about it and a report is taken , accusations are taken very seriously . I saw none of that concern here with this receptionist .

Now, we know the hotel is the Accord Palace Hotel, so we can avoid at all costs!

Well I'll never stay at that hotel, nice work KR!

I'm an American, and I can already tell you that this would not stand here in the US. I'm shocked that they haven't been sued into oblivion yet! That is just a lawsuit waiting to happen, and I'm utterly shocked that this is even going on in Europe. Quite honestly, you should file a lawsuit. It's absolutely insane that they're accusing your elderly parents of taking a dump in their shower. Not only is it nonsensical beyond belief that they have the audacity to try to get away with this, but it's also embarrassing for their customers. You should also write a review online and post it for everyone to see, including the picture they showed you. That is just outrageous! How dare they? You should definitely file a lawsuit!

Europe in a nutshell. Scam central 😂

Namaste dosto ❤

@MrSomethingElse

26 күн бұрын

namaste

@KarlRock

26 күн бұрын

Namaste Ji

"petty accusation" my guy, your cleaning staff shat in a shower for a scam. Cmon now 😂

SHOCKING! I'm absolutely appalled. Of course they're taking revenge out on your parents. Anyhow, good on you for confronting them, and send that coward of a so-called Deputy Manager hiding out somewhere, the link to this video. I certainly wouldn't touch their hotel nor any of their services. South Africa

dudes dad took a gnarly dump in the shower and wont own up to it

@yaakovhassoun8965

24 күн бұрын

and then when his wife found the credit card charge she freaked out so he totally denied it... and then this guy's mother freaked out she started telling her son, who just assumed their innocence...

This means one of the cleaners took a shit, scooped it out the toilet and put it in the shower 🤢 That's the sort of people cleaning rooms for this hotel🤮

Hell yeah, Karl! You rock

Can't wait for the Grand Budapest Hotel part 2

You're a son any mother or father would be proud to say that is my son! Good on you for standing up for your parents the way that you did, I could immediately tell from the look on your face that you meant business going in there lol.

The guy at reception acted like this wasnt the 1st poop complaint he should of been absolutely shocked

Good to see your updates, but personally i wouldnt have left without a refund or a conversation with whichever housekeeper apparently took the photo. I would have also made such a commotion in reception and got everyone who checked in caught up in it to pressure the reception guy even more. Such a dreadful situation. Well done for fighting it for your parents. i will compose a review to leave on as many websites as i can find now. All the best

Brings a whole new meaning to shamPOO and conditioner

Poop humor isnt my favorite, but its a solid #2.