Completely irrelevant comparison. Indians do not seek call centre jobs, no other country in the world compares with Philippines for American call centre jobs. No other country compares with India for tech software engineering jobs. Philippines and India don't compete for the same work

I haven't met a Filipino who started working in the BPO industry with a long-term goal in mind of becoming a CEO in the same industry. BPO jobs for Filipinos are generally a quick fix right after college until they find their true calling. That should partly explain the high employee turnover and the lack of Filipino CEOs in that industry. The biggest conglomerates in the Philippines are headed by Filipinos.

Indians excel greatly in STEM related work industry while Filipinos excel greatly in hospitality, tourism, medical, and creative industry.

India and Philippines should be brother countries. No disrespect, only healthy competition 👌

Hope you don’t pay them 2 - 8 bucks an hour and think you are helping people. That’s just abuse!

India 🇮🇳❤️Philippines 🇵🇭

India is great in the back end IT, programming and stuff while the Philippines is more on the front. Customer service and all.

We're gonna wipe out the Philippines Bpo industry using "Ai voice module" 😉. Don't worry

I am a Filipino and thankful to our indian friends who paved the way.

subtle filipino baiting? 😅

Booked a hotel in New York a while back and all the time I thought I was talking to an American booking agent in New York. Only when I asked for his name (something I normally do when dealing with somebody whether it's on the phone or in person) that I found out that I was talking to a Filipino in Manila. Before that, I asked several questions about the hotel and the surrounding area. There was no pause or hesitation in his answers. He sounded very knowledgeable about the whole thing. I got curious and asked if he'd stayed in the hotel or been to New York himself and the answer was NO. I complimented him for an excellent customer service. I told him that he sounded like he knew the place like the back of his hand. I was really impressed and I got off the phone feeling proud. My kababayan doing an excellent job. Mabuhay!

Indian: I am the ‘brains’ of your company.

I'm currently working for a BPO company as a technical chat representative for Microsoft.

A proud husband of a hardworking wife. she's been in BPO for 15 years from an entry level job to now a senior director with a global responsibility. She used to report to an Indian boss, now she shares the same lateral position.

Our company here in Australia used to employ Indians for outsourced voice CS. Then our email based CS division gets bombarded with emails like

Filipinos want peace of mind rather than in the top position.

Worked in the BPO for more than a decade here in the Philippines. Was on my way to the top of the ladder but decided not to proceed as I realized I should value my well being more, and that what's happened to most of my BPO friends as well.

Both are Great Nations, that highly value culture. And, Both are highly competitive in the global markets.

I agree with the article, 100%. Indians really excel in computer science. Just don't let them answer calls, please.

Imagine if both PH and IND combine forces to learn from each other, the BPO industry can just grow even further with quality, responsiveness to needs, leading to increased but competing pricing, hence wages for BPO employees.