Working in the BPO industry for 15 years is not that easy but I'm still grateful for the opportunity because I was able to provide the needs of my family.

@johnschiebe7526

Жыл бұрын

Pangarap ko Rin mag call center ma'am Kaso lang mahina ako sa English hahaha.baka may mga alam kayong company na Tagalog account maam😂✌️🙈 Kaya lang kahit Tagalog account pagdating sa interview English parin hahaha

@uryuu7758

Жыл бұрын

​@@johnschiebe7526 madami po hndi marunong. Basic english lang po. Pagdating sa training matututunan mo din kng pano sagutin ang customers.

@regieumaly7210

Жыл бұрын

​@@johnschiebe7526walang tagalog na call center, depende na lang kung may pilipino na tatawag sa costumer service. 😂 Sanayan lang yan, o kaya mag aral ka sa TESDA ng English Profiency, so you could learn and practice speaking english.

@regieumaly7210

Жыл бұрын

​@@uryuu7758Sa interview ka lang talaga, kakabahan, pero worth it naman kung mahahired ka.

@AkiYshin

Жыл бұрын

​​​@@regieumaly7210 Merong local account na tinatawag which is tagalog or taglish ginagamit na language. Super baba nga lang sahod sa mga ganun na BPO.

Working in a BPO industry is really as tough and challenging as I once thought it was not. It could drain you to the core, physically, mentally and emotionally. You need to always have a bunch of extra energy and patience, and also motivation to drive you on. Kudos to all call center people for winning over yourself and over the challenges you face everyday!!Double-salute for you guys!!!!!

@hadronoftheseus8829

11 ай бұрын

This kind of makes me feel bad for all the times I've been impatient with call center employees. It seems like people who handle customer service calls for American companies are usually either from India or the Philippines, and people from the Philippines are always _so_ incredibly nice and patient that if I ever snap at them I immediately regret it and apologize. Even though they're never rude I can tell sometimes they're stressed out and sad. If you ever feel drained, try to remember that most angry customers are angry at the company, not you.

@louvparcon9657

11 ай бұрын

gotcha, well said. remain great.

@norielabella6236

10 ай бұрын

Agree, its very stressful. Im working in a bpo company rn. Currently planning to resign due to mental health issue.

@belindawingard738

10 ай бұрын

Not really,

@GennmTV

10 ай бұрын

Yeah that's exactly true. Handling a call is very challenging most especially when you had a rude customer over the phone. And you have to handle it in a calmly, friendly and professional way. Just to make the customer happy and get a satisfaction on their needs and provide them the world's best customer experience.

I salute to vxi for allowing you to experience and making a videos about how call center agent do their job, its a big help for us who wants to be part of bpo company who have no idea on how they response for the complain or inquiries.

Jessica Lee is giving us ideas on how to answer call center job interviews 😂😊

@UnicaHija13

11 ай бұрын

Absolutely! 🥰🥰🥰

@ademonaga5945

11 ай бұрын

Exactly 💯❤😂

@kimmervinofficial

11 ай бұрын

yeah...

@mamiyy_1626

11 ай бұрын

I agree ❤

@dianevlogs4428

10 ай бұрын

This is so helpful for the applicants of BPO😍

As a preschool teacher, it would be cool to see you as a preschool teacher for the day hehe

@rowenatamesa2565

Жыл бұрын

Mia yatco, yes we love pre school teachers

@she2034

Жыл бұрын

Yes pls!! ❤

@joshuaalfaro6184

Жыл бұрын

Tama, masaya to makukulit na bata yung masusubukan nya. Haha

@robertrada1660

Жыл бұрын

Perfect approved yan 😅

@caaaster

Жыл бұрын

Woah! 💪💪💪💪

I always talked to a Filipino Customer Service when i have problems with phone, cable etc bills. I live in Boston. Majority of them are very nice and educated.

As a seasoned call taker in the BPO industry, I’ll grade Jessica 8/10 on her mock call. She’s actually good!

@liendles2753

10 ай бұрын

What is 10/10 for you?

@ZappyLife

10 ай бұрын

@@liendles2753 actually I was NEVER an 8/10 like Jessica when was starting my BPO career. What I want to emphasize is that for a starter like her, getting an 8/10 is already good!

@Paper_MoonCake

9 ай бұрын

hey may i ask do you think people who arent good in english such as mine can survive working as a call center agent? i applied to a BPO company tho i passed the mock call im not satisfied with my performance and i feel like i want to back out... wanna know ur thoughts 👀

@ZappyLife

9 ай бұрын

@@Paper_MoonCake Yes, you can survive and LIVE at the same time. Practice makes permanence! Enjoy your training, feel free to make mistakes during your training because it’s your ground before going live and taking calls. Don’t back out! I would also highly suggest polishing your subject and verb agreement. You may take online exercises/assessments online. Google is a friend.

@nb6792

9 ай бұрын

@@Paper_MoonCake definitely. I once had a teammate who was really bad in English. But after the communications training, which most companies provide at the start (the quality of the training may vary depending on the company and the trainer), I was actually impressed that he managed to fix all his grammatical and pronunciation issues. You just have to be very open to critic and coaching. I suggest reading a lot of books. Take note of the grammar, word usage, punctuation, etc

This is very helpful to all newbies in the BPO industry they get some ideas and tips on how to take a mock call and answer it nicely, also because of this episode newbies get an idea of how to pass the interviews.

*i used to work from 2006 to 2017 in a bpo company as an administrative officer, and though i was not part of the operations and did not take calls, i still had this idea how it’s like to work in a bpo company. masasabi ko, hindi madali. sa training pa lang, pwede ka na agad maligwak ‘pag di mo na-meet ang required scores. tapos, ‘pag nasa floor ka na, may kpi **_(key performance indicator)_** na hinahabol ang mga agents, may aht **_(average handling time)_** na need ma-maintain, dahil ‘pag di mo na-reach, care bay ka. at ‘pag tatlong beses ka nang nalalagay sa care bay, babush, hanap ka na uli ng ibang trabaho. pati cr break, naka-timed, bawal lumagpas. hindi pwede basta-basta mag-leave, months before dapat magsabi ka na kasi bawal na madami kayong magkakasabay-sabay; may pasok kayo tuwing holidays at kahit binabaha or dini-delubyo na ang pilipinas. kaya yung mga nagsasabing trabaho ng mga tamad at bobo ang call center, think twice. ignorante kayo kung ganito thinking niyo...*

@mysticapajar614

Жыл бұрын

May trabaho bang walang stress?, Just be happy na may trabaho, kesa puro reklamo.kung Hindi kaya find something else.then tell me kung maroong nahanap na hindi stressful! Maarte lang kasi ang iba; kasi akala porke de opisina wala ng ibang gagawin🤣🤣🤣🤣

@ceciliodecolongon5822

Жыл бұрын

Kapag Ang client ay crony ni Duterte tapos dilawan ka, hahanapan ka ng butas at ililigwak ka. Ganyan ka secure Ang call center job

@nightmaredota9240

Жыл бұрын

At&t to haha carebay

@BlueMist1307

Жыл бұрын

@@mysticapajar614 Fortunately yes. I myself have worked with a very stress-free client IN the BPO industry itself. Great environment, great colleagues, and superiors that are easy to talk to. Just because someone is complaining doesn't mean that they're not grateful on any average day. People experience different hardships and telling them to just shut up and be grateful may not always be helpful. People have their own experiences and their own internal battles. You can be strong everyday but it doesn't mean you're not allowed to break down sometimes. Humans get tired too. And a little complaint here and there is sometimes helpful in terms of venting.

@independentjohn

Жыл бұрын

Totoo un kahit may delubyo o baha sa espanya manila kailangan mo pumasok. Grabe ung experience ko jan sa call center hahahha. Globe telecom hawak naming account . Iyak tawa talga kahit wala ka ng boses ka sasagot ng calls dahil daming complaint kapag maulan sa pinas 😅. Thank God dito na ako sa Abroad as Barista malayo sa CC. Nakaka professional pag nasa highest building ang office nyo 😅

If you can survive and thrive in a call center environment for at least 3 years, it will teach you the following skills that you may not have gotten from other jobs: (1) Active listening, empathy, and acknowledgement; (2) Good diction, pronunciation, and enunciation of spoken English leading to fluency and spontaneity; (3) analytical and problem-solving skills together with note-taking and multitasking, including working with complex business processes and computer software. From there on, you can specialize in delivering good customer service or salesmanship even if you move on to other jobs in the corporate world. Good job to Jessica and thanks for highlighting this very important service industry which is providing gainful employment and income to many Filipinos inside the country so that they won't need to work overseas and away from their families.

와... 영상 정말 너무 재밌게 잘 봤어요. BPO 콜센터 업무에 대해서 정말 궁금한게 많았는데 도움이 정말 많이 되는 영상이네요 !! 어느 설문조사에서는 서비스업계 정신적 스트레스 가장 높은 직업 1위가 콜 서비스 업무라고 하던데 ! 정말 콜센터에서 일하시는 분들 리스펙합니다 :) ....아무리 화가나도 상담원에게 무례가 되는 말은 삼가고, 잰틀하게 문의를 했으면 정말 좋겠다는 생각이 많이 드네요. 상담을 하시는 분들도 누군가에게는 소중한 자식일테니까요 ! ❤ 영상 정말 유익하게 잘 보고 가요 제시카님 !

I dont know why. But every time i think of working back to BPO and taking calls makes me feel sad. I mean, I even feel like crying. My BPO days were very much alive. I enjoyed having friends. I enjoyed the liberty of time outside the house. Gained a lot of knowledge. and even met my Wife. She was an HR of our company. I dont know, but when i look back, i have this "Trauma" kind of feeling that is telling me "No! you dont want that kind of life." then it hits me. To all the people that worked and still working in BPO.. Your life, our life, is/was not easy af.. salute you guys! hang in there.. Worked in BPO form 2008-2014. The highest i reached was TL. Damn!

I did not finish college and thanks to the BPO industry I was able to send my brother to college 😊😊😊

@FransceneJK98

Ай бұрын

How though?? $15 pay for a whole day’s work??? And that’s high paying she said??

@jansenncubangbang7423

29 күн бұрын

@@FransceneJK98 considering Philippines' minimum wage, that's actually high. As the video stated, it's one of the reason why businesses outside the country picks Philippines because how cheap to provide for their employees.

Considering the strict guidelines and privacy rules of each clientele in a BPO asset, it’s great to know they have allowed you to experience and film this. At least now people who always misconstrue that BPO employees are like “cheap” people who have no skills can see what it really is there. Hindi madali ang bunay call center. Good job, Jess! 🎉

@lifebest6189

Жыл бұрын

yung bpo company kung saan nagwork ako before even cellphone ay hindi allowed inside kaya iniiwan ko sa locker ko kahit na hindi naman ako call center agent kase part ako ng admin, strict talaga at mahigpit sila when it comes sa privacy kaya nagulat ako na inallowed sila to film inside..

@yeyangxiao8305

Жыл бұрын

@@lifebest6189 pinagbigyan yon kasi po nag ba-blog pero kong Hindi not allowed po talaga

@Jane_Vasquez

Жыл бұрын

I-allowed nila yon blog eh! Dagdag promotion din kasi yon

@genesisonairtv

Жыл бұрын

Ok lang siguro kasi ang importante hnd nadisclose ung account

@ratedpjw9900

Жыл бұрын

Sponsored by vxi to sila mismo kumontact kay Jessica at sa team nya to do this para makapang hikayat rin mag apply mga tao dami rin kase misconceptions sa pagiging cc agent. Para rin malaman ng mga di pa nakakapag apply yung proseso at makapag prepare sila

I'm a veteran agent. Used to be a legend in this environment. It's one of the things that can really cause PTSD due to the unbelievable stress, pressure, anxiety, and panic that you may have to experience while trying stay calm, collected and be kind no matter what happens. To be the professional. To be the bigger person. To be the hero to hold their hand even as they bite that hand. I used to say, "There are only two kinds of people. There are agents and there's everyone else." This line is truer today than it ever was before. Thank you for paying homage to all those years of bloodshed, sacrifice and tears.

What really makes call center a very difficult job is 1. You have to be kind and patient with your callers, - regardless if you are having a bad day - if your not feeling well - sometimes you are treated like shit but you have to held it in because you have a job to do. You can't be rude you can't be sarcastic you can't curse them you can't show them any hostility or it will be marked by QA as a rude call which could potentially lead to termination. 2. Strict compliance if you don't have the discpline you really won't last long in the BPO because some company follows a very strict compliance and commitment one of it you can't brint any smart devices inside, your not allowed to bring paper and pen, notes your not allowed to leave your computer open, you have to adhere to the lunches and break time schedule any instances that you don't without permission from the TL or workforce or any instances where they find its unreasonable or not enough as a reason to be forgiven they will verbally warn you first some leads to memo. Any instances you are found leaking information intentionally or unintentionally could also lead to termination they treat data privacy 100% zero tolerance One of the BPO's strictly compliance is you have to be present at all times. And if you are sick you have to call it in 2-3 hours prior to your shift and you have to come back with a medical before they can approve you coming back to work again. So rain or shine you have to come to work, so you will really experience na kahit baha kayo you have to find a way na maka pasok kahit late ka. Some also follows pointing system wherein you are only allowed to have this 'X' number of absences that includes tardiness. When you reached the ceiling you will be called in for an HR talk. Possible termination or suspension it depends. Another thing is the metrics you have to meet, It depends on the account what metrics will be given, often times you will hit it often you won't but for seasoned veterans in BPO which is amazing they are really able to hit the expected metrics each month which makes you wonder how they are doing it and whats the difference with what you are doing. some fails at QA some fails on Survey and some other metric. A Csat driven account is one of the hardest account you will encounter because how they will rate you depends on how they feel, "How you made them feel" it doesnt matter if what caused the problem is process driven, The flaws in system, caused by another agent or a mistake in the item given they will rate you based on how they feel and its undisputable whats rated is Final and if you fail it either you dont get an incentive or it you could be subjected to program or any coaching until the day you meet that specific metric. Some of the account their most difficult is QA especially in accounts that are process driven, complicated accounts that requires a lot of notation, articles , links, and resources any of it that will be missed will be a marked down, if the SOP is not followed it will be a marked down. Another metric that could affect you is what they call FCR or first call resolution where in that caller must not call with the same concern. So its really not easy just how other people describes. Telco - Retention account - Tech support - Billing/ Customer General service these departments will really hit you hard especially if you are new to BPO Finance and Health accounts specifically Big companies are very complicated accounts ex. Cognizant, JP Morgans, Wells Fargo And last but not the least Uso ang palakasan sa BPO Uso din discrimination Pag di ka favorite ng TL mo ng Workforce or OM nyo lagi kang kawawa lalo na pag Jerk yung Immediate Supervisor mo kawawa ka talaga Uso din uung na pro promote kahit interms of skills and metric hindi naman sya eligible Merong kabitan, chismisan at chukchakan. So the environment is really not for the weak willed. Kaya hindi BASTA BASTA maging call center gaya nga ng sabi ni Jessica naka upo sya pero she felt like she is not sitting on her chair. And know this lalo na sa mga high call volume accounts. You will learn to appreciate your 15 mins break lalo na yung lunch. Kahit isa or dalawang minutong avail time feels like a gift in christmas.

@aldahirvargaz5103

17 күн бұрын

Yo trabajo en uno en español tengo 20 años y es lo único que puedo hacer por el momento, pero a los clientes groseros también los trato mal como me tratan y no no tienes que ser amable con gente que no lo merece, las métricas en México son por encuestas y calidad, se pueden sacar buenos números sin necesidad de ser un robot, no aguantes a los clientes que no son agradecidos ellos necesitan más de ti que tú de ellos.

From CSR/TSR to IT Service Desk and now an Application Support Analyst for a clinical research organization. I will be never be in this role without the things that I learned working in the BPO industry for 10 years. Salute to all the CC agents working hard to support their families and achieving their goals in life. #BayaningPuyat

This is the most helpful and realistic call center agent employee video I watched so far. Thank you so much for the effort, Jessica! Helped us a bunch!

@chandagonzales2094

10 ай бұрын

Great job done Ms.Jessica Ive learned a lot while watching u🥰

Aww thank you you'd get to show how we do and what we have to go through before we land a spot, especially in the BPO industry. People tend to look down on us as if we were just sitting around at the office and talking all night. I appreciate you, thanks Jessica :) 🖤💗

It ung raw vlog na nakita ko na accurate for all the fresh graduates to understand what's like being in BPO pre interview or initial interview.. good job maam!

BPO is one of the hardest jobs I have ever experienced. I salute all the call center agents out there for being patience and do a fantastic job 👍

@cardinalwilson8034

Жыл бұрын

you kidding me, it's the easiest to make money of. Has very low educational requirement, low job experience requirement, the application interviews are not that hard, easiest to get into; way easier than applying for waiter or at jollibee, has many benefits in terms of medical and life insurance. The salary is good, some companies would even give way better salary if you are not satisfied with their initial offer gives tons of bonuses, had referral system, had free facilities inside the company building, free coffee, free sleeping quarters, free medicine incase you get sick in the middle of your shift. I believe that if you just work hard in that industry you will really grow there, you can work your way up there. I have been on the same bpo company for 3 years and my salary had risen from a measly 15-17k/month to a whopping 35k/month all in just 3 something years. Now you might think that my salary is just small but compared to other jobs like teaching, nursing, hotel staff my job is way way easier.

@ryancanunayon6667

Жыл бұрын

@@cardinalwilson8034 true dapat talaga mahaba pasensya mo sa call center

@laniphil33Phil

Жыл бұрын

@@cardinalwilson8034 Not the salary I mentioned in my comment but the job itself. For me it is not an easy job. It's not easy to handle rude customers and takes 80-100 calls and all curs, swears and foul words that the customers throw than on you. If you were talking about the salary and applications I couldn't agree more but it was based on my experience in the BPO industry.

@dalisay1020

Жыл бұрын

​@@cardinalwilson8034 She said base on her experience not on your experience, Learn the difference

@cardinalwilson8034

Жыл бұрын

@@laniphil33Phil it's all about mental fortitude it's always hard at first, most jobs are. Tell me if other jobs don't have rude costumers, they exist in every career. In the end it all matters how you handle those people.

Thanks for BPO I got a decent job even though I didnt finish my school because Im not a school type person. I dropped out when I was in 1st year college. Now I work from home direct hired from US company earning up to 100k a month. Nakaka DOTA na ako everyday hha

@septemvigintioctingentiill7957

Жыл бұрын

wow, good for you! palapag naman kuys san pwede mag apply dyan hahaha working student here need ng permanent WFH job

@rxzzo8899

Жыл бұрын

Parefer po :D

@yakuzaclan5704

Жыл бұрын

V.A to for sure 😂

@ailetteprems

Жыл бұрын

how many years of experience po? niche?

@anamariecatalon4561

Жыл бұрын

Wow baka naman hahaha

Hi Jessica, I really love this episode! Thank you for doing this. You outdid yourself once again! 👏 Also, congratulations on this sponsored episode! 🎉 I just want to share that I’ve been working in the BPO industry for almost 10 years but this is my first year in a voice account. Back office had been my comfort zone for roughly 9 years but I have always wanted to try calls. Currently, I am already considered as tenured in our LOB (line of business) or project but I still get anxious every time I’m taking in calls specially that I am in a “thinking” account. This is a tough industry but is very rewarding. Bpo is one of the most “okay” - “high” paying jobs in PH, depending on the company and your work experience, tenureship and skills. This industry helped me develop my confidence, communication skills and opened great opportunities for me. Ps. I’m looking forward to go back to back office, which btw is not easier but is a little less stressful. Haha Mabuhay ang mga bayaning puyat! ♥️

BPO is one of the stressful jobs here in the PH. I worked for 6 mos. In telco, and my mental health were messed up bcs of that. Optimistic and fun during training. Emotional and drained in production. Depends on the LOB tho, I learned so many things and it tested my courage. Now I am starting again with a different account 🙏

@tongtongs87

12 күн бұрын

WHy telco? Telco is the most stressful indeed, try healthcare and financial. You'll be stressed of boredom, nothing to do hahahhaa

Being in BPO industry makes you a jack of all trades. You'll get to become an expert in everything that is within your scope. Sometimes, you'd be a banking and financial expert, medical/pharmaceutical, technical support (programming,troubleshooting,coding,etc, sales expert, a little bit of psychologist, and most often a friend a customer can talk to. All of these expertise that takes years of studies may be compressed in only 2-3 months so you'd become an expert in a particular program or product that you handle as a call center agent. Not to mention the KPI's or Key Performance Indicators or metrices that you're expected to pass as part of your scorecard where your incentives/appraisal depends on. Some people would say it's an easy job because all you need to do is sit and talk..Well, you'll only get to tell your tales after your first 6 months.. if ever you make it.

@Jailimofficial

Жыл бұрын

facts

Salamat ng marami sa'yo Jessica dahil tinutupad mo ung mga request/ suggestions namin. Kudos sa'yo at sa Team mo, Jess more power and blessings to you and your channel. We love you! Good job Jess! 💖💕

I have been working in BPO industry for over 10 years and I would say this is not an easy job. dealing with different type of people is really tough specially when you're in customer service and most of your calls are about complaints. In BPO "Patience is a Virtue" because there are some customer who act like a tiger that you need to tame. kudos to VXI allowing you to film Call Center "trabaho" series. I always love your videos. even though the pandemic is over please stay safe and healthy. thank you for this amazing content.♥

I first heard about VXI having a higher compensation package when already working as call center agent in Teleperformance. I think Jessica's vlog here is also a way for this company get advertised to would be applicants. Especially those on the lookout to apply. Lucky for them to have Jessica whose got a million plus subscribers.

Hello! Ms. Jessica so happy that you introduced this job to a lot of people who doesn't know how the BPO industry works. I've been in the BPO industry for 4 years now and guess where I work.... VXI! Yes, being a CCA is really a tough job it drains you so much but I'm happy because it's also the job who provide food and financial to me and to my Family so to all CCA agents who read this comment KUDOS bayaning puyat!!

@Kevins-Philippine-Retirement

Жыл бұрын

Thank you for sharing your thoughts in English, the official Lange of the Philippines that most all Filipinos can understand, unlike Filipino (Tagalog) or even worse; Taglish.

@christinej1636

11 ай бұрын

Tanong lang po. May mga calls din po ba na local caller ang kausap. Lalo sa hindi pa confident sa english nila ?

Hi Jessica! I want to suggest a work that Filipinos is also known for, being a Nurse, if it's possible.If not you can just be an assisstant in the hospital and serve the patients.We would love also for you to experience being in the medical field.♥️♥️♥️

Watching Jessica's mock calls reminds me of my initial immersion into the call center job years back. Being nervous is every applicant's natural harrowing experience. Wait till she gets embroiled with the really difficult customers with all their angry expletives and weave her way out of the verbal storm without a Sup Call. Haha. Good job Jessica. This is what makes you earn more followers.

Salute to Jessica for experiencing one of the best and toughest job available around. Kampay mga bayaning puyat!

People alwaya thought that being in a BPO industry is for no brainer until they realize and experience it. Proud to be part of the industry for 12 years. Thank you for this❤

@robertbondoc852

Жыл бұрын

You're soo smart easy to learn jessica.

@richardpineda

Жыл бұрын

Why are you proud that you are suffering in a BPO?

@HachikoThePoochInugami

Жыл бұрын

@@richardpineda Call Center agents have massive balls, bruh.

@rggiii5089

Жыл бұрын

True. Sa totoo lng nttkot ako mag BPO bka d ko kayanin. Ibang level ang stress

@richardpineda

Жыл бұрын

@Montblanc Centurio they get paid decently for their suffering. ok got it.

Thank you Jessica for trying the Call Center job! Maraming may misconception sa bpo industry na pa upo-upo lang daw ang ginagawa, di nila alam isa yan sa pinaka mahirap na trabaho. I used to take in calls before and I remember those days nung nasa telco account pa ko haha never again. Now I'm an email support and I can say na less stressful dito. Anyway, mabuhay ang mga bayaning puyat!

BPO job is really hard at first especially if you have no experience but once you get used to it, it's like breathing even with the toxic customers 🤣 There used to be some talks about how BPO jobs aren't that respectable compared to the usual corporate jobs or other jobs for that matter cuz you're just taking calls and sitting all day while they don't realize how hard it actually is and the amount of stress you get everyday is massive, you got to have the strongest of wills to be able to last long in this kind of job but like I said once you're immune to toxic customers you're gonna be fine 😂 You actually did a good job Jessica even tho it's your first time. Nice work.

You are doing a good job, Jessica. I am still at 13:31 of this video and I can totally relate to your rapport LOL back then I would list all of the rapport so that I won't be saying them over and over again hahaha... some clients/customers would notice and think that you are not sincere or willing to help them but you are just doing your job LOL. Overall, you pass the mock call and get a high score (>_

Their facilities tho. Ang ganda. So sikat talaga si Jun-jun sa buong BPO industry. Haha. Buti di ko siya na-encounter noon kahit mag-isa ako sa buong prod floor pag nag-OT. Kahit ang tagal mo ng nagte-take ng calls, di mo pa rin maiiwasang kabahan because you can't predict the mood of your customers. Patience is the key. Thanks for this, Jessica. Mabuhay ang mga bayaning puyat.

This is great, first time seeing any of your videos...... As to being a call center employee, as an American I can always tell when the person on the other side of the call is a English second language person, the pronouncement of some vowels are telling, very much like Hispanic.... I don't mean that in a bad way only to say that patience is needed on both sides of the call, lots of times we ask for the other person to repeat themselves is because we actually don't understand what was said and not to be rude.......... Of course that works both ways....

As a aspirant applicant i saw all of the procedures that i will encounter in this industry. And hope sooner or later i will become a call center agent, that's why i always keep practicing in my room all day long to improve my skills and personality, and also not in my room, but in this industry. Once again thank you ms@jessica lee for your informations and experience that we are not aware as a haven't no experience in BPO industry thank you so much. 😊

@bonchingsfamily7672

2 ай бұрын

You can do it. Ganyan din ako dati. 😊

Thank u for showing this to people who does'nt even know how people work here. I was once a call center agent and i really enjoy what i've done. This job is prefferably for young people. Big struggle for older once....like me hahaha

Congratulations Jessica, pasado ka sa Interview! yeyyyy! 🥰🥰 Napaka clean, calm and clear ng voice mo.. nakaka Proud ka Jess at Ang Ganda ng vocal mo talaga 💯.

@hacker-ee7zf

Жыл бұрын

nakaka inlove yung vocal ni jessica

@hacker-ee7zf

Жыл бұрын

nakaka inlove yung vocal ni jessica

@gravesupulturero3652

Жыл бұрын

natural papasa talaga eh second language nya talaga ay ENGLISH kaya easy lang sa kanya yern

Thank you, we appreciate you showing a glimpse of being a call center agent. Some people think that being a call center agent is easy (just sitting/taking phone calls) it's definitely more than that :)

One of the most REAL and HONEST video out here showing perfectly how it can be. It can be drainign depending on the season and the company and also of course the language you speak. If it's a large company and it's mostly english calls, YES it will be most likely back to back calls. I would be being a call center agent is fine if you are working into the management position so you can add that to your resume but honestly if within 1 year you do not get a promotion I would say it's not worth it staying there.

Congrats Jessica, you did it well. I know exactly how you feel because I've been there before in that kind of job. It's really nerve wrecking yeah, really stressful, pressure but sti you have to be patient, be polite and kind to the client or the customer. It's not very easy even from the application stage its really tough, stressful and a lot of pressure. I've been in Outbound (sales) in the outbound you have to make calls and market the product. And in inbound you are going to receive calls and help the customers with their problems or concerns in different certain circumstances. I see how you struggled but you've made it. And I Love how you speak and talk it was very clear and understandable, mabagal pa nga yan eh compare sa ibang employees or agents hehehe Congratulations again Jessica🎉❤😊

Thank you jes for including BPO industry and trying this job, I worked as a call center agent before for years while studying as well in college. It really help me a lot in terms of my finances, helping my family and having health care insurance.

I miss going to the call center. I also used to be a vxi, that's how it is there, when I applied there only via phone, from initial interview to final interview. One day processing in vxi. I stopped doing call centers since I became a vlogger.

@jacetoonz2992

17 сағат бұрын

Congrats po! 🥳🎉

I was so amazed by the whole process of how to apply in the call center. Miss Jessica is giving the answer on how to answer by the interviewer and the process as well. I enjoyed watching these vlogs, starting from the assessment, initial interview, training, and mock call. Thanks for this video and info. your so jolly by the way, beautiful and smart. 😍

some of our agents experience emotional distress due to customers aggression or sometimes racist or those agents who are critical in performance especially those agents who Newly applied or first time to be a call centre agent. If the production floor is queuing, our clinic are also busy due to hypertension, headachea nd etc.

Jessica, ito ung mga Trabaho suggestions: 🔹all around YAYA/MAID 🔹BABY SITTER 🔹Garbage collector 🔹 street sweeper 🔹OFW sa korea (lolz😂) 🔹TV HOST 🔹Gardener 🔹 { *Gasoline girl * } 🔹 Pedicab / tricycle driver 🔹Labandera 🔹 construction worker 🔹make up artist 🔹personal assistant 🔹 street BBQ vendor 🔹mangi-ngisda 🔹Conductor (kailangan yata license?) 🔹Tour Guide 🔹Chef 🔹live seller 🔹 Factory worker 🥰💖🥰💖🥰💖🥰 Love you and ingat palagi 💕💙💕

@t0nt0nsuguipit2

Жыл бұрын

Hahhahaha

@karlbasallote6719

Жыл бұрын

Labandera sa isang Laundry Shop

Well, I can attest with the jun jun story. There's one particular BPO office in Pasig which once was a former hospital. Most people get off by 2am. Those who stayed within an hour would start pulling down the blinds. This is because, a little girl would appear in one window panel near the comfort room.

I’m starting my training next week and watching this video motivates me after knowing that I’m not the only one who feels so much pressure during calls.

Former VXI Davao employee here 🙋‍♀️ super ganda ng management ng VXI

Working in a bpo company for the first time is really nerve wracking but you will be more used to it as the time goes by. It's not an easy job but the salary is what keeping people to stay especially here in the Philippines where the basic salary is too low.

Thank you for appreciating what we do

I started my professional career in bpo and worked for 3 years. Filipines has alabang and makati city full of bpos. As a fresher and 21 year old, i feel its the most difficult thing i have ever done. Outbound and inbound calls are nerve wracking. Companies offer freebies in return for the graveyard shift worked which messes with your body clock. Even after a decade i feel sleepy during the day. I love how vxi has sleep pods which wasnt available back in the day.

VXI is my first BPO company and I'm very thankful to them for giving me a chance and experience how it felt to become a call center agent.

thank u ate for showing us what working in a bpo company is like. i just turned 18 on march and planning to apply din on this field but still don't know where to start, nagkaron ako ng idea how it's like working there, so thank u hehe 💗🫶🏻

@vesh3582

Жыл бұрын

woii sameee

@kimpiero2525

Жыл бұрын

Tip: dont accept any accounts like Verizon, At&t, Tmobile or any other TELCO accounts. Very toxic.

wow! Jessica your good!!!...your way better than an actual newbie...i remember my first call...all i did was deliver the opening spiel then raised my hands for assistance...I think that customer transferred to another company because i did not resolve his issue..hahahaha! it felt like my heart will pop out anytime while receiving that call but you will get used to it eventually.

Earlier there used to be a lot of call centres in Bengaluru as well, but now all of them have been shifted to other developing countries like Philippines and Brazil. It is really cool to see how they work 👍

Good thing that Jessica upload this kind of vlog, I'm really trying to apply in BPO's right now, it's stressing coz i have no idea in the field of job. But now i have this knowledge about the workplace and about the procedures, kudos to Jessica Lee. Keep it up!

@PinoyDDTank

Жыл бұрын

Mas masstress ka pag nakapasok kana haha goodluck...super stress lalo na pag telco, pero masaya pag sahod syempre malaki

I like this trabaho serye episode since I worked in a BPO company before. You actually did great knowing that you have no experience in this field whatsoever and watching this episode was so much fun because it brings a lot of good memories back then. I was just wondering if you still prefer to do outbound calls if it was for a research or surveys hahaha...

As an technical help desk support that I am currently worked on ITO company, I am proud of you and you do a great job as a customer service. I like the way you handle your nervous. specially, When you start to answer the call and the customer drop the call hahaha. I remember my nesting production. I love your English accent

here my experience in call center: 10 mins to handle one call/ greeting> listening customer problem>hang the call and searching the answer form company base info> back to answer> typing note and details for coworker in case this customer call back > typing your own short note(some time you will need to call back to your customer)> Loop this again and again . (you will meet angry customer every day like it unavoidable :D) customer can rate you from 1-5, but actually you must get only 5 on your call if not you will need a meeting with your MG to explain why you can't get the best rating form your call . And you must hit the target call everyday even customer call in less than normal( you can call out to sell package or received more call after working hour or on your weekend). and the thing i hate the most is some angry customer take more than 1 hour just to handle his problem because they keep talking sh*t and don't wanna hang up the line. my happy face gone after 1 week of working in this job Lol.

When I was working as a cc agent in an old building back in 2004, we used to have eerie encounters with a family of ghosts. And in that family, of course, there's a kid. I was the one who named him "jun-jun" after my baby brother's nickname. I never heard that from my fellow agents and other agents from other companies, I just thought of giving the ghost kid a name and it became a popular name in our entire building. Now I've been wondering if I was the one who popularized it in bpo industry lolz

@vesh3582

Жыл бұрын

wait, that junjun name I've heard it so many times on Hilakbot Horror Story about BPO.

@dyini4007

Жыл бұрын

@@vesh3582 i worked in different cc companies years after and that name, indeed, has become really famous in bpo industry. prior to the naming of that kid in 2004, no one in our company called any ghost kid "jun-jun". it was only after giving that name it became popular in our team then it spread like wildfire in the entire building. pero di ko sinasabing ako ang nagpauso pero napapaisip ako kung ako nga ba hehe

@divinalaoang3473

Жыл бұрын

lemme guess ... the site is in Alabang. 🙃

@dyini4007

Жыл бұрын

@@divinalaoang3473 makati ^^

I really like the part wherein you are taking mock calls, it's nerve wrecking for starter - I am seeing myself to you when I was starting with the BPO way back in 2006 and boy oh boy the scenario is just the same... shaking and nervous, can't fixate your eyes to the monitor and as if you are drowning. But I admire the courage Jessica, keep up with this segment. God bless ♥

@donnluna7612

Жыл бұрын

Ganyan talaga pag first time.. masasanay pa rin tayo diyan unless kung malakas tayo sa typing imbes thru call..

This video was posted around the same time I was looking for a job so I could fund my future plans while working at the comfort of my home. Now that 'that' journey has ended, I'm having a hard time moving forward. However, I believe the purpose was already served and now I'm on my way to find my next purpose. Although unsure, I just wanted to enjoy life without overthinking what happens next just yet.

When I call customer service that 80% of the time I will get a Filipino (a) at a call center. I never get mad at them, I know their job is stressful and besides, I've been to Philippines and love it there. The people are so friendly!

I still remeber my first time taking an actual call from a real customer after 3 months of training.. and my performance was really dissapointing to the point that the cst asked me if i am a filipino cause of my accent. The exeperience was nerve-wracking and unforgettable that scared me up until now.. since that day, ive never applied as cc agent again. 😢

@Sane-Light

6 ай бұрын

I am sorry you had to experience that but you can't allow that experience to dictate your life. Try again who knows, perhaps it could be better this time. Good luck .

I couldn't count how many times Ive heard people say na "nakakabobo ang trabaho sa call center". Ang difficulty ng trabaho depende sa account na hawak mo. Although may mga accounts naman talaga na sobrang dali like literal na nagtatransfer ng calls or nagt-take ng order, maraming accounts na sa sobrang hirap feeling mo sasabog utak mo after ng shift. Account ko right now is a financial account, Fraud department pa. Sa 40 customers ko, 30 dun galit. Di lang basta galit kundi yung tipong "foaming at the mouth" galit. 🤣 Lahat ng tumatawag may problema, lahat sila problema mo rin. Tapos pag di pa satisfied, bigyan ka pa ng bagsak na survey. Kaya panong nakakabobo yun? Another thing, "pantamad" daw na work. Excuse me. Totoong nakaupo kami the entire shift pero nonstop ang trabaho ng brain cells namin. 2 monitors, 8-10 tools kaya mga cc agent sanay sa multi tasking. And after ng call, lulunok lang may another call na naman ulit. 😂 Lunok lang ang pahinga.

@slashhack1463

Жыл бұрын

Grabe, hindi ko ma-imagine 3/4 ng calls daily irate. Sobrang nakaka-stress pa kasi inaalagaan nga survey tapos pressure pa from team lead and the team once makakakuha ka ng detractor. Hindi pa biro at usually per detractor, 7 promoters ang pangbawi for most BPO.

@kimpiero2525

Жыл бұрын

@@slashhack1463 kaya hate ko ang customer service dept. Cause you need to kiss your cust @$$ to get promoters. Im planning to stay for good dito sa Fraud kasi allowed ako makipagmatigasan sa callers.

I don't have any work experience yet and I have an interview tomorrow so I am watching vids to mentally prepare myself for anything. But upon watching this, I suddenly feel anxious that I might not pass and I might not be able to deliver well in this line of work. Anyhow, thank you for this, at least now I have an idea what I will get myself into should I pass (and if I pass, I guess I'll just have to cry my way until I get used to the pressure of receiving calls)

Happy to see one of my fave korean youtuber tried call center job on her trabaho series. Great job with the mock call! 👏🏻 It was just the tip of the iceberg tho. Wait until you got yelled out, cursed at, belittle, boss around and received racist remarks with verbally abusive customers and have to be kind and have to think of passing metrics that might cause your job. It is exhausting job even if you are just sitting and talking.

Seeing you experience our humble beginnings brings back a lot of fond memories. BPO molds people and provides better opportunities for the Filipino worker.

The reason why many call center companies here in the Philippines is that they can give very low salary to their employees compare to other countries. So with that situation they can save lots money.

@boy.hingal

Жыл бұрын

Thts the only reason?, isnt it filipinos has a lot to offer, ?

@imark182

Жыл бұрын

​@yakap ng pinas he basically said the reason. Abusing the fact that Philippines is one of a low salary paying company compared to other company in other countries. Filipino's really just have no chance but to take it.

@JesusEQUALSGOD

Жыл бұрын

Sad truth is, most BPO clients have allotted 30% monthly salary to every agents. However, here in the Philippines, they have the option to lower it down to approximately 10% which is a lot of savings for them. As to the reason why? One of the main reasons is that Philippines is one of the countries who are manpower oriented or with most people who have employee mindsets over being business minded. I used to be in a BPO setup, learned a lot since day one up to being cross-trained and I'm grateful for that. BPO is a very good training environment to learn how corporate industries really work. But I don't recommend this job as one of the main source of income for long span of time or even a lifetime source of income to raise a family. Honestly, it's more rewarding to work remotely at home and offer services with your acquired skillsets and become an individual contractor working directly to a foreign client or foreign company while you are at home with your family. You'll get the whole 30% monthly salary, more savings since you are not required to going on expensive team building schemes that are mostly not shouldered by the company or buy expensive working clothings or allot for your daily transortation allowance and deal with the heavy traffic, no toxic drama/politics at work just to be promoted, have the convenience to get any leaves directly from the client without waiting if it's approved or not because client usually approves it, you'll have a full control with your health insurance when you asked for it from your client and most of all, you can easily balance your work and family time. That's what I can say the "true work-life balance" which I had a hard time getting in a BPO setup.

@allanc_me763

Жыл бұрын

Its win win tbh. OFW and BPO plays a huge part in our economy... but yes I get the point. Minimum wage in Arizona is $13 per hour. CC agents are paid less than half of that.

@worldofely4907

Жыл бұрын

Exploitation 21st century edition

This video is actually a good reference for someone who wants to apply for these kind of jobs that requires good communication skills and really try to understand the caller, see from the caller's perspective and not just give in to that toxic attitude to deliver the best possible service.

You did well Jessica so this is good for first timers as a guide.. This is actually q fun vlog more on informational rather than the real battle inside 🤭 and would entice more people to apply for the job. I'm pretty sure the post edit was supervised by the VXI coz for me this is free ads for them but the real set up of BPO is wilder, harder and stressful..

You have a neutral English Filipino accent ate Jessica which is perfect for a Call Center agent... If you're really an applicant and an employee of a BPO company you can Ace it for sure!😉 This is my favorite Trabaho serye..😇

My first job was a call center agent for a telco company. It brought a lot of memories. I only stayed 3 months in a call center but I learned a lot. Thanks for showing this side of BPO - call center coz some people view call center agents as "call center lang".

First job out of college was in a BPO and I've worked in a BPO for four years. I love the benefits that comes with the job but I hate the stress of talking to annoying people. I quit after several years and taught myself how to code. Been coding professionally for more than a decade now and been working in my pajamas for half a decade already and loving it. But I will not be able to land my first coding job and be promoted in a short amount of time without my experience in a call center. I was the only coder, albeit a newbee, who is fluent enough in English.

As someone who previously worked on the BPO industry, i definitely know the struggles here and there but seeing you out there kinda reminds me on how i started. You have so much heart ❤

Thank u so much jessica, this is really helpful and u also gave me an ideas on how to answer formally during job interview since i got no job now becoz of my review preparation for the board exam. I do hope that i can learn more from your videos .thank u very much ❤

I just got hired in VXI last night 🥳 It was actually a long process application (one day hiring process), but it's worth it!

@grinnex4542

9 күн бұрын

How's your job now working in VXI?

@potatospace6084

6 күн бұрын

So far so good. The environment could be challenging at times but when it comes to the account (financial) that I am in, I guess it’s an easy acc compared to the others.

Is saw this video when it was released but who knows I’ll be applying as a callcenter agent. I’m having a mock call on Monday and I happen to see this again. Clicked the watch button and I’m glad you give me ideas about mock calls / interviews 😭 Thank you for this!

Working in BPO industry has pros and cons. It's not for everyone but look at me , 17 years in this industry (4 companies) made me who I am today. I learned how to multitask, balance my score card every month, to be focused, collaborate with my team members. I also learned to build a strong mental fortitude because it can be a very stressful job to be honest. I got used to callers who's shouting and sometimes cursing because of frustration specially when I was in a financial account like banks and card providers. On the good side, it will help you grow or build a career on a higher level with of course bigger paychecks, you'll be able to mingle with people from different ages, backgrounds, I even had foreign teammates. The medical benefits is also good coz you can add your family as dependent which means they can also have medical benefits same as yours. Team building activities and the likes are so much fun. It's a culture of tired and sleepless people and most of them are breadwinners in the family that's why they stay no matter how challenging and stressful the job is. Monthly/quarterly incentives also motivates the agents to do well. Honestly, there are companies who really pays well like an agent's salary alone is equivalent to a manager's salary in a regular store or office work set up. I quit last year to pursue a Virtual Assistant job which is an in demand job right now. I am thankful for my BPO work experience. It was stressful but fun. 🙂

I worked for customer service representative for a year and I swore I will never return.

Hello Jessica I've been in BPO for 6 years for 3 different companies and accounts. Based on my observation you look awesome when taking calls,you are calm, professional and focused. You're a certified rockstar.👏🎉❤

I have experience in bpo and for me this is hard working and they have a lot of stress and pressure when you work in production and specially when you get some of client irate customer and for me this incredible but I'm so happy and proud of myself because I try to work here in the bpo industry while have a feel a lot of nervous when I have calls, and VXI is my first company in bpo thank you VXI Because you accept me even I don't have experience and idea on my account comcast, and my English is not good thank you so much

I have had experience with call centers in the Philippines, India, and South America. Filipinos can nail the American accent, so much so that I was fooled into thinking I was talking to an American. Invariably, their true accent eventually slips out, but I give them hats off for their attempt.

I've worked as a cc agent and I only lasted for 6 months. Toughest job I've had. Never went back after. Respect to all the cc agents. ✊

@Dino-pk5hc

Жыл бұрын

do you think other 'high paying' job is easy ?

@arizonarobbins7316

Жыл бұрын

@@Dino-pk5hc the job I have now pays 4x and I don't even have to deal with a lot of stress. I don't even have to work 8 hours to complete my task. So yes, there are easy jobs.

@Dino-pk5hc

Жыл бұрын

@@arizonarobbins7316 really ? there are 'easy' jobs that pays 4x higher than CC agents ?? what is your job ?

@arizonarobbins7316

Жыл бұрын

@@Dino-pk5hc Of course there is. Not all work that pays well are hard. Also, working as a cc agent is not a lucrative job.

I like this, this is one of the BEST vlog i ever seen. Thank you Jessica for sharing the real culture of BPO hiring process. It's a big help for job seekers looking for improvement and better communication skills. 💖💕 Kudos love heart heart!!!

i have been through different call centers before the training depends on the account, some account are quite strict and hard that they require a passing mark of 90 and you are bombarded by exams.

There is much more info you will knowing working as a customer service about the metrics. There is like an average handling time that we have to meet. Most of the time it's only 380 second per call. If we are exceeding it. There is a work force who is calling you out to finish the call. After the call. There is a documentation we have to do on the account we could not postpone not recieve a call just to document it. If we are not going to log in the work force again I shouting your name to log in it's kinda. Stressful 😂 and annoying at the same time haha. Out bound call you work as a recruiter. But most of the outbound calls are about selling. Most of the time your just gonna get hung up from the customer not intested do not call. Me. Of we keep getting the same scenario. We have a metric that we have to sell this product if we are not gonna met the number. We are gonna get terminated 😂

This is actaually amazing and somehow helpful for viewers for those who want's to see a simple background on what's being a call center agent is. ♥

I was at the call centre before and I know how difficult it was in customer service both inbound and outbound!

I'm a music teacher. I teach violin, piano and voice. I hope Jessica tries to teach Voice or any instrument one on one with the student from 5 years old to adult (different nationalities) hihi. I want Jessica to learn voice or any instrument then try applying what she has learned. I'll be happy to see that 😍💜. Jessica is intelligent, I know she can cope up fast. I salute Jessica for being patient. Music or Academic teachers requires a lot of patience. I know she can handle it ☺️ .

Thank you for this! I am actually going to apply as call center and now I have ideas on what I'll have to go through. And also you gave me ideas on what i should do during the assessments and interviews.

Thank you Jessica for doing this trabaho. As someone like me working in a BPO for 15 years (in one company), this job is very tiring and yet very rewarding.. I can relate to your experience when I had my mock call it felt like my soul left my body . When I was endorsed in the production floor I felt so exhausted after I got off the phone on my first day. And look at me now, I have been in this industry for 15 years. hahahaha. Side note. I have a Junjun encounter during my first few months in this company when our office was still based at Ortigas Center.

@TajJulkarnain369

8 ай бұрын

So totoo ba si jun-jun? Who else experience the presence of jun-jun?

jessica is kind as a call center agent! i wish the next trabaho job is being a jollibee worker or mcdo worker.

mga kasama ko nag home base. grabe mga sueldo after 6 buwan to 1 year. umaabot ng 150k. sa bahay lang. wla trafic , wala bagyo papunta pauwi . working while on vacation . basta maganda signal. sarap naman

@shieldanime6968

11 ай бұрын

May I know sir what is the name of your company? is your company still hiring? (ppractice na ako ng english dito 😂😂😂)

I remember my first call. I literally felt like my soul left my body 😂

@florleal2918

Жыл бұрын

😂😂😂

@cassinioleg2532

Жыл бұрын

😅😅😅

@yeyangxiao8305

Жыл бұрын

😂😂😂

@valarmorghulis8139

Жыл бұрын

Same hhahahahhaa

@donnluna7612

Жыл бұрын

Naku... Wala nang atrasan ito pag nangyari iyan sa akin..

Kudos to you jessica 👏 sa video vlog mo na eto nakita namin kung ano yun proseso na pinangdadaanan ng isang aplikante sa pag apply pa lang gang sa interview.very informative at nakaya mo talaga. Looking forward on your next trabaho series.❤