The way you explained is really awesome. I'm glad I found out your video as it's clear, while implementing also, there are no road blocks.

Solid introduction to Omni-Channel. Helped a good deal to set the entire process as steps.

I am a STA at Salesforce and really enjoyed this video to refresh my knowledge. You are making excellent tutorials my friend! Great Job! Thank you.

Your videos are a big hit in mind for clear vision of concepts. Thanks for making videos and uploading them.

I just love you. You are nothing short of awesome in your approach to explaining a complex concept. I've been your fan since when you started this channel. Outstanding!

Love your subtle comedy. You make learning so enjoyable. Thank you. I am looking forward to more videos from you.

You helped me a lot to undestand more deeply service cloud ! I like the manner of how explain those topics

OMG you deserve a statue. thank you so much! keep on doing this kind of content!

Sreekanth Sir your videos are like Ilayaraja songs. Ultimate as always...!! Thank you Very much. Helped me a lot.

Very clear explanation with demo, thank you for your wonderful effort

The best guide I found so far.

u deserve more subscribers. Thanks for the great work. I watched many videos . I still find difficult between least active and most available.Now it is crystal clear. Thank you

Hi Srikanth, these videos are the best to understand the core concepts of SF please continue doing more ....

Simplest explaination to one of the complex topic in service cloud.. loved it.. simply awesome... Shreekant... Pls make one on skill based routing... You are a blessed teacher mate 🙏

man, what a video, very well illustrated and explained! thank you very much!

Well Explained in detail and easy to understand..Crystal Clear👍👍👍

I am so glad i found this channel!! please post more videos :)

Great explanation sreekanth... Every user can able to understand feeling great to visit your channel...

What a great way to explain.... just outstanding!!

Thank you so much. The way that you explained like always is great!

Please we need more videos!! Great Channel

Very interactive Video. Thanks for uploading

Great content and excellent way of explaining. Thanks a lot for the video.

Such an awesome content and crystal clear explanation. Thank you so much for the video.

Thank you so much for the easy explanation .. the way you explain is organized , clear and interesting Thanks again

Thanks Sri… Absolutely memerising explanation!

guruvaaa !!!! , What a video it is !! // very much informative for me as i was a begineer to it !!!!!!!!!!!

wow the way you explained is very appreciable

Becoming yor fan day by day , please continue making videos

Great content as usual, Please do more videos, Thank you for your effort.

Amazing explanation ...really enjoyed listening to the topic

Quick and to the point; great explanation. I see you've created a video for Skill-based routing; I'll check that out next. BTW, great sense of humor too. Thx.

Fabulous explanation. Thank you.

Wow just wow. Thanks bhai. The way are teaching is awesome.

Excellent Video !!! Very well explained.

simple and very clear awsome explanation. does not need to make complex by using management skill with many jargons, techies should learn with this video how to deliver simple technical session which audience can understand easily.

Amazing! Thank you for this video. 🤗I am one of your subscribers from today🤗

Wonderful explanation,, really after finishing service cloud specialist super badge ,, i really realised ,, what ever i have done is explained correctly , precisely,, and slowly,, really u need to put more videos on configuration and set up, object manager, lightning app builder to help people like me,, pls pls.

Excellent way of explaining !!!

Awesome informatic video.thanks for making this.

You are the Best....

simple and sweet explanation. Thanks !

Super Helpful - Needed to brush up on this to write a design doc and SOW

excellent way of explaining.

Superb mind blowing!!

Mast explain kiya bhai. mazza aagaya

Great Explanation. Helped me alot.

Good bro keep it up... Looking for more and more and more videos

Very informative and well explained.

fantastic explanation, Thank you...

This is really a channel which teaches in a unique way...really loves the way you clear our concepts. Thanks a lot and keep going on

Amazing Explanation, thank you so much.

Hi Shrikanth...as usual excellent videos and yes we want skill based omni channel as well as it is now regularly used ...pls try to upload it and external routing also...and waiting for another video

@SalesforceExclusive

4 жыл бұрын

Uploaded Ehsan. Thanks for your suggestion. kzread.info/dash/bejne/hHqumNafnaS-qaQ.html

Excellent way of teaching.. Great work Srikanth..Please add FSL videos.. Awaiting for it...

U r too good, thankyou for this bro

wow...! I like your way of explaining things. you're a genius. Please create a tutorial of skill based routing as well.

@SalesforceExclusive

4 жыл бұрын

Thank you for the feedback Mahesh. Planning to upload it within in a week or so.

Please create a tutorial of skill based routing.. Thanks! Great explanation and for learning.

@MinhajArifin

2 жыл бұрын

yeah that will be great!

Awesome presentation buddy , Keep the good work!!

I really like your way and you voice as well

Carefully he is a hero ✨

Great content keep it up.

Thanks for the explanation!

Skill based routing video pls -you’re awesome in your explanations-Keep Up the good work 👏🏻👍

@SalesforceExclusive

4 жыл бұрын

Uploaded Ashutosh. Thanks for your feedback and suggestion. kzread.info/dash/bejne/hHqumNafnaS-qaQ.html

omg love the way you are teaching wonderful;

I'm one of your subscribers now 😊

Thank you very much for this Video!!

awesome explanation... if possible make videos on OAUTH , DEPLOYMENTS and INTEGRATION

Thanks for the video you explained very well . I wish you can do more vidoes about service cloud

very well explained..!

That's a great podcast Srikanth, never saw this type of clear explanation of the topic. Thank you for your great efforts to create this video. I have one small question, how can we add more status like "short break, meal break"? Apart from online and busy. Hoping a response from you.

Thank you for this video..Please upload the skill based routing video.. A big thank you for this video.

@SalesforceExclusive

4 жыл бұрын

Uploaded Moumita. Thanks for your suggestion. kzread.info/dash/bejne/hHqumNafnaS-qaQ.html

It is good. Appreciate it.

Very Good. Thank You

Can you have both skills based and Queue based routing in the same system, or do you have to choose? For example, some questions can be answered by multiple people, but there are a few questions that can only be answered by one person.

Woww.. Great Explanation.. U got a new subscriber :) Please do more videos on different salesforce topics..

Nice Video !

Hi Shrikant. One more awesome video posted by you. Superb explanation on such a tough topic. I have some queries if you could please suggest the solution: 1. Can we assign the cases using Omni channel even if our agents are not Online? 2. When an agent login and logout or even refresh his page or if there is any network issue, capacity if agent refreshed automatically. Thanks a lot Srikant.

Nice Explanation shri

@SalesforceExclusive

4 жыл бұрын

Thanks Shiva!

Can you please create more videos on Other cloud . Your explaination is really good ...Thanks for all Videos

really helpful

Loved ur teaching style. Keep going. Can omni channel via service channel for lead object, be used for lead routing among the sales representatives? Please make a video on this.

Thank you great explanation please can you make vedios on development as well

Really good session

@SalesforceExclusive

4 жыл бұрын

Thank you for the feedback Hanu!

Wondful and well explained . Do you have any reference where we can see - predefined menu in chat like - if user will click chat window they can see cases , order , other and then based on selection that can see more details and start doing the chat

nice explanation. very easy to learn

@SalesforceExclusive

4 жыл бұрын

Thanks for the feedback Sunil!

@Thesagarchouhan

Жыл бұрын

@@SalesforceExclusive hey Shrikant i couldnt find any detail about you in the about section. Where can i find your email to talk to you ?

Thanks 😇

Thank you Srikanth! Brilliant content and great, fun, honest way to explain! What is your Linkedin profile if you do not mind sharing?

Hi Sreeekanth, Awesome Video for Omni channel. Here I have one doubt on how Presence configuration is connected to our service channel like how it is related.

Thank You

Hi All, I have a doubt and looking for some help. My question is: Agent can handle 5 cases at a time. During 1st session he accepted 2 cases and then went offline for a break. When he returns back, his effective load should be 3 as he has accepted 2 cases earlier. Would this happen or for new session, Omni Channel will consider available capacity as 5 ? If u had watched the video carefully, 2 cases were accepted but under supervisor view ... Workitems said 0/5.

Hi, I wonder if you have an idea on how to make that active longer, ours logged off every after 10 minutes or less.

Hi Sree, Nice explanation as usual. After adding Omni supervisor in the app manager which is not showing up under dropdown @Service Console_Case

Is the capacity remains same for all the queue members? . If no, where do we configure for each member. Please clarify.

Could you please let me know if Case created --> pop up is coming in omni channel of case work item --> If we no one will accept it --> till how many days it shows to the agent ?

New to SF. So if I understanding this correctly, Omni Channel are cases created by a customer in an email or phone, or chat form. That case is sent to an agent in the form it was originally sent by the customer?

Nice session. Quick question - Is it possible to get Omnichannel supervisor dashboard data via a API calls to a different independent webpage for reporting?

Hi! How can i put OmniChannel in Community and not Service Console? Awesome video, very well explained, thank you.

Hi Sreekanth, can you please make a video on the lifecycle of Service Cloud.

can we do same implementation using omni channel flow (Beta) summer 2021 release?

what happens to your work items if you close the case. if I close the case the case is still in my work items list in the omni channel utlity.