Wheelchair/ scooter needs should be in the online check-in process if it's so important, not "somewhere" on the website .

@PrincessKristi

Ай бұрын

It literally is.

@PrincessKristi

Ай бұрын

I just checked in my mom and it literally is a part of check in. This person just missed it.

@sandraford3788

Ай бұрын

It definately is there i filled it out myself for my hubby

@sandraford3788

Ай бұрын

They need to know how many people may need evacuation chair if yhey cant walk down staire

@Dangic23

Ай бұрын

It is. No excuse.

Speaking of "for your face", your face is noticeably slimmer. Congratulations on your healthy changes.

"Oh, you didn't fill out the form? Well, let's do it right now." That would be reasonable customer service. By law, most places of public accommodation are at least partially wheelchair accessible, and although some parts of a ship might present difficulties, I would expect that the basic areas can be accessed by wheelchairs.

@danscheid6031

Ай бұрын

I agree

@erins2544

Ай бұрын

I heard it's not about accessibility but more about having it documented to plan for the number of necessary crew assigned to those Passengers if there is an emergency. If an emergency is called staff have to go to the assigned rooms to assist anyone with mobility issues.

@alicetaylor1442

Ай бұрын

I don't think cruise ships follow the same rules as buildings on land about disabled access. If so, which country's law would apply? The country that owns the ship, where it docks, or laws of the sea?

@n3vrm1nd

Ай бұрын

Yeah let’s do that for every cruiser. I am making a point that if they do what you are saying then nothing is learned and everything is expected to be just handed out. I would suspect there have been other wheelchair cruiser that had no issues filling out the form. I wish customer service had the time to hand hold every rule ignorant person to properly educate them on their rules because it is truly needed not just on this issue but all the other rules people seem ignorant on that are clearly listed but are violated all the time. Some of which have been showcased on this very show. Be responsible for your own due diligence.

@rhondawilson1206

Ай бұрын

1) ADA rules are NOT applicable outside the USA; 2) It's not the number or type of ability assistance devices as they would go down with the ship....it is about meeting the PASSENGERS NEEDS in anemergency and making sure they are able to get off the ship.

Just returned Friday from Long Beach. Sailed with teen grandchildren on Carnival Radiance. I was very pleased to see the many folks with special needs and wheelchairs who were cruising. I love cruising and am glad to see it open and available to everyone.

@hollypotter6989

Ай бұрын

Every passenger who is in any way disabled must realize there will be special rules and forms that will be required of them. They are not like the everyday passenger who just books a cabin, buys a drink package and happily boards the ship. The ship makes what accommodations it can but there are always situations that arise. In this case by not filling out the form in advance the ship did not have a crew member that could be assigned to Mike. Unfortunate but Mike made the mistake, not the cruise line.

@almercygomez1810

Ай бұрын

Oh boy.. he was responsible to fill out the form long before he cruised. Some cruise lines are saying the size of the wheelchair/scooter is a factor now. They must go into your room and remain in your room until it is used. The older wheelchairs are big and bulky. .. or he would have known his wheelchair was going to give him problems. They actually have wheelchairs/walkers /scooters on board you can rent. Also, outside companies will deliver to the cruise line. I know this because I took my disabled sister on cruises with me! It is sad that this happened to him and his family.😢

I think all businesses should be required to disclose the actual price upfront in their advertising. Hotels (added resort fee), cruises, concert tickets, cell phone and cable service, etc! Right up there with cellular carriers claiming a rate comes with "unlimited" data, but in the fine print says they'll throttle you down to a speed so slow you couldn't function anyway if you go over that limit! All of it is bait and switch!

@kathleenswarm8564

Ай бұрын

I understand that the POTUS is encouraging Congress to require all extra charges be identified and explained. Free us of those extraneous charges without explanation. Congress how about doing SOMETHING besides carry Trump's insane cultism to fruition.

@tduck828

Ай бұрын

Yesssss to all of this!

The person that lied about the bedbugs should be tracked down and sued for defamation. Glad you are back home safe and sound. Just booked MSC for 9/29 and I cannot wait!

@jdavis7613

Ай бұрын

Yes, the passengers that lied and said they had bedbugs in their cabin, Should be SUED for DEFAMATION.

I sail Carnival frequently and I am in a wheelchair. As soon as I book a full access room I have to fill out a form and if I dont they will not allow me to have an accessible cabin . Also Carnival has a company, Scootaround, that works with them and they bring extra scooters for people whose wheelchairs cant be on the ship, Scootaround will hook you up with a scooter right there

@garfieldsmith332

Ай бұрын

Supplied scooters is a great idea. Some wheelcahirs by design may not be able to access even special areas on the ship.

@horsewithnoname12345

Ай бұрын

@@garfieldsmith332it’s always best to reserve a scooter to make sure you have a guaranteed mobility device. Please never count on this. This is a backup plan, not a plan A.

@thejusticejen

Ай бұрын

Yep I’ve rented one for my mom after a mixup by the cruise ship. They gave us a 50% discount on the rental. It was a fair compromise

@AzraelThanatos

Ай бұрын

I'm kind of assuming that it's more that they booked through a broker or similar since it seems that they booked a room like that, so I'd think that there was either a mixum in things or they were part of a large group packaged cruise.

I was in LA in March for the first time ever, and I couldn't stop singing "I was born in East LA" Shout out Cheech.

So excited to hear California is now requiring cruise prices to include taxes, port fees, etc. I hope this happens country wide. It's time cruisers see the entire price before going through the booking process.

@Nightsweeper

Ай бұрын

Hope that goes for everything else you buy in California then. Those potatoes better have taxes added to the advertise price if not not I’m not paying taxes after. 😂

@selanryn5849

Ай бұрын

@@Nightsweeper Potatoes (like all groceries) aren't taxed in California.

@jasongable3521

Ай бұрын

@@Nightsweeperwow, shows you don’t know what your talking about. No taxes on food in grocery stores in California. But , in all of US, the price on the sticker in every store, is not the final price at the register. Unlike in Europe, where the price on the sticker is the actual price you pay! Imagine that!

@dvandkq

Ай бұрын

I believe all of the cruise lines that don't already do this have announced that for the sake of simplicity, all fares will include all taxes and fees. RC and NCL have made this announcement, for example. Some cruise lines already do this - Disney is an example where the advertised price is the total price.

@hollypotter6989

Ай бұрын

This is a very good thing. Pricing is currently almost deceptive as you have to get into the booking process to see what the taxes and port fees are..and they are different for each cruise. You think you are booking a 7 day cruise for $500 then find out with taxes and port fees it going to be $1200. Knowing that up front or initiating a flat tax and flat fee per port would make it much easier to be realistic about cruising. Flat tax of 10% of your cabin fare. Port fee of $50.00 each port anyone with a calculator could figure it out without going thru the process til the end.

I’m glad that cruise lines will have to start being transparent about their pricing. They lure you in with a low price and the next thing you know you’re checking out with a price that’s twice as much. Never could figure out their cyphering.

I cruise with Carnival. My husband is in a wheelchair and the information is readily available. My PVP also makes sure all paperwork is in order when booking. Thanks, Tony for all your content!!!

@sharonobryan9713

Ай бұрын

What us a PVP?

@MistySuttle

Ай бұрын

​@sharonobryan9713 it's a Personal Vacation Planner with the cruise line.

@MistySuttle

Ай бұрын

My father-in-law used a pvp to make sure he knew what to expect when needing to book his accessible cabin to fit his scooter.

@TerryKeever

Ай бұрын

P&O's form isn't obvious. One has to search for it.

@sharonobryan9713

Ай бұрын

@MistySuttle Thank you. Do they charge more for that? I have to use a wheelchair and have been afraid to cruise. A wheelchair is not the same as a scooter, electric or otherwise, but I know other cruisers have been complaining.

I’m all for transparent pricing.

@darleencherry4374

Ай бұрын

To me, the price is transparent. I am 75 yrs old and understand that when booking a hotel room, a cruise or any type of venue, there will at the very least have taxes added.

I would think that as part of the paperwork, everyone should have to fill out and answer, "Do you use mobility equipment". That way if the answers aren't answered it will not submit until you answer all the questions. That is how most companies handle questions that they need answered. That said, if I were to book a cruise and a few days before having some kind of accident where I am now confined to a cruise but the doctors sign off on me going on the cruise, am I going to be denied boarding because when I submitted the information I submitted it with the info at the time that I didn't need a wheelchair. This is all a great reason to use a travel agent, so they can handle all of these types of details.

My sister and I both have mobility scooters and book handicapped cabins, on Royal and Celebrity most recently. Before Covid also NCL. Sometimes one or both of us or neither of us get a handicapped form to fill out in advance. So obviously this process is totally variable or random. No reason these very general forms could not be filled out at the port if the company doesn't send them in advance. It is crazy that P&O refused this man from boarding. Somewhat similarly I recently got a new form in advance from Southwest before flights where I had already booked, notating I would be bringing my own scooter and type of battery. I dutifully filled out the form, which said bring to flights. Strangely on 4 legs of the flight not only did no one ask to see it, even when I tried to hand them the new form, no one at the front gates or flight gates wanted to even look at it, but instead just asked the usual questions of how much did the scooter weigh and what type of battery....

Hi, I’m a PO cruiser and wheelchair user to be clear, the reason this form can’t be filled in after a booking is made or at the embarkation terminal is because the disabled cruiser must have an accessible cabin when using a mobility aid. These cabins are larger to accommodate the extra space needed. There are crew members allotted to assist disabled passengers in an emergency. Some people also require a companion to cruise with them if their needs indicate this. Incidentally anyone on dialysis may not cruise as there is no backup for this medical requirement. When booking an accessible cabin this must be done by phone, not online. It is impossible to book it online. When you are speaking to one of the very helpful booking advisors they are very clear about filling out the declaration disabled cruisers are required to lodge. The number of disabled cruisers is limited to the number of cabins available. You cannot stay in a regular cabin with a mobility aid. It is really a very easy booking experience with many things explained. Love your vlogs BTW.

This is why working with the company directly or with a travel agent is important.

@robertb7864

Ай бұрын

We just switched a cruise to a travel agent and I cannot see any pricing for our cruise

@staceyotten5312

Ай бұрын

Your agent shoul be giving you that info. ​@@robertb7864

I work in the travel industry in the UK and I've been selling P&O for over 26 years, and this was the first I'd heard of it. It's basically so they can allocate a staff member and an evacuation chair to that person. But I think if you book an adapted cabin, that should be a given. Also with regards to pricing, in the UK all taxes have to be included in our prices (even sales taxes) it always makes me chuckle when I see that you have to add it. I guess it's whatever you are used to isn't it 😂

I've commented on Don's channel on this. I logged onto my p&o account for my upcoming cruise (p&o have no app and always need to remember your booking ref to log on). On the homepage (on mobile)you have to scroll all the way to bottom to 'helpful information'. Theres a tab there amongst many called 'on board accessibility needs'. You click through and thats when you find out about the questionnaire. I'm sure people not used to travelling in wheelchairs may not realise there's often forms and could easily miss this on the website. P&o need to update the admin side of things (and create an app!!!).

@NurseEthel

Ай бұрын

Definitely! Adjust your website like the airlines. They ask everyone booking if they have any special needs and then that could open the questionnaire. If this form is buried somewhere not obvious on the web site I don't think this poor gentleman was at fault.

I'm going on P&O in less than a month. I had to file a Q&A form for a CPAP that we will be taking. NO it is NOT readily apparent on their website. I heard about the man with the wheel chair and had to DIG through the website to double check our paperwork was squared away. Later, I found an email where it was buried in the minutia of a "getting ready to sail". The man had a wheel chair accessible cabin booked. He should have been accommodated.

Your buddy Don, did an awesome job explaining the bed bug story.

@LaLidoLoca

Ай бұрын

He is very good!

I'm all for the all-in prices. No surprise when clicking "Book"

@Nightsweeper

Ай бұрын

If that’s the case then everything you purchase so be. Includes the pack of gum you pay.😂

@manonsinclairladyofblairad9675

Ай бұрын

@@Nightsweeper Sorry? You're not making sense. We're talking about port fees and taxes that should be included in the posted price.

❤ we love you, Tony! My husband and I each have separate subscriptions and separate likes to DOUBLE the score!! Keep up the great work!

I enjoy the news and the adventure videos. You’re entertaining no matter the type of video.

@maysmith4906

Ай бұрын

Agreed.

I think having all charges lumped together is an awesome idea. Those extras add so much.

Thanks for sharing your cruise news and fun.

Thanks for the reminder, Tony! I am leaving in under 30 days, and forgot to note my husband's CPAP. You may have just saved our cruise. Thank you!

@mtnmann1775

Ай бұрын

Don't forget to request distilled water

@horsewithnoname12345

Ай бұрын

Request distilled water, and bring a surge protector free extension cord. Sometimes outlets are in odd places.

@AJTigerwind

Ай бұрын

I already bought the water, and there are outlets by the bed. Thank you!

@blanchegiunta4316

Ай бұрын

They can supply water & extension cords onboard & u can order h20 on your planner/manager pre cruise.

I really loved your California adventure. Glad you enjoyed it.

I love watching your adventures, it gives me an idea of what to expect in different ports that I've not been to yet.

I like all different kinds of vids! I especially like your walking in port vids! Keep em coming- many of us ARE watching! ❤

We love you Tony !!!!!!

Thanks for the cruise news and your views

We love you Tony !!!! And that’s the TRUTH!!!

I love your content, news, views, and fun adventures. Love it thank you❤

Yes, the prices listed for cruises should include all mandatory charges such as port fees, taxes, gratuities, etc. Then, there should be a realistic estimate of typical add-ons, including wifi. The cruise industry should not charge as if they were a law firm, burying the actual cost under an avalanche of secondary fees. Anything other than a disclosure of the estimated final cost is unethical and breeds mistrust at the outset.

I really love your adventure videos!!! Keep them coming.

Yay back to the cruise news for my face!!!

Loved watching your CA videos.

We love all of your videos! Thanks! 🎉😊

Love your travel videos. Keep them coming. Makes me feel like I am on vacation! Thanks

Thanks, Tony, for everything you're doing. Keep on cruising 🛳

I thoroughly enjoy those adventure videos. Keep em coming, please! ❤❤❤

Keep making your adventure videos. I love them!

I love your unbiased reporting.

Thanks Tony for another great video!!

I really enjoy the variety of your content.Thank you for all you and the lovely Jenny B do❤

Tony, I love the news but the travel vlogs you've done are just awesome. Thanks for taking us along!

I have disabilities as does my son in law. Filling out the forms for airlines and cruise ships makes life easier. Booking a cruise before asking for a cc ask if there are any cruisers who has any mobility or health issues. Until you’ve been there you don’t know. What a shame for that man.

Honest prices indeed!! Great idea.

I enjoy your adventure videos Tony !! Keep making all the stuff you do brother.

Love your cruise news updates, Tony. Much appreciated!

Really liked your latest series, keep them up, your channel is not only about cruising but getting the most out of vacationing in general.

One of the longer reports says that Mr Ashton had booked the same way for a cruise a year earlier without any issues. If P&O desperately needs wheelchair details, you'd think they'd be more consistent about it. And if the form is something new since Mr Ashton last cruised with them, they really should have followed up with those who booked accessible cabins. Also, the rules say you're supposed to fill the form out at time of booking. If he booked over the phone with P&O, then the agent should have asked for that information at booking time.

I watch all of your videos.....love em all.

Thank you for the philosophy talk, Tony. Appreciate your views as well as the news.

I love that! It's good to know up front

Love your adventure videos

Love all your videos! 🎉

I have to tell you I do like your adventure videos! It’s great to see someone who cruises so much and see their point of view! It absolutely helps us new cruisers to see what’s in store! Thank you for all your videos! ❤️

I like it, honesty love the idea of transparency

Great video ❤❤❤❤

A simple check box that doesn't allow one to advance in the checkin process would be easy and fitting if it's so important.

We love the videos you did of your trip to CA.

I really love the travel videos because it tides me over until my next adventure. I also love the cruise news videos!! Keep 'em coming please and thank you!

Not only do I watch and have been subscribed for over a year, I've enjoyed each video. Thank you for posting your cruises and travels to other destinations, along with the Cruise News. Much appreciated!

Loved watching your West Coast videos with your brother in law. I have lived in Long Beach since the 90s and Southern California since the 80s, but I have never been to Hollywood Blvd or Pinks. May do it now based on the fun you seemed to have.

Good day Tony! Love the videos from Cali!!!! Keep em coming. Have a good day.

TONY! I love watching you everyday and always look forward to every video. You make me happy. I am subscribed and I hit the thumbs up button during your intro so I don't miss anything. Thanks for all you do

Welcome home. I really enjoyed your adventure videos.

Hey Tony, Happy Sunday. Enjoyed your videos from California. We like you. Keep up the great job and thank you for all the great information.

thank you and we like you

I’m 💯% in agreement with the California ruling.

Loved the walk around in California!

I like all of your videos. I enjoy the variety.

I like the adventure videos, just took long. Thanks

I love honest pricing. I really hope all the states follow suit. Being more transparent with prices is much better for the community of future cruises like myself.

I love your non-news videos. They are very educational for me.

Tony, I love to stay up to date with everything going on in caruuzing👐, and also love your travel vlogs. You are hysterical and put a smile on my face every day❣️ Great job!😊

I agree Tony that the all inclusive price should be listed so people can budget appropriately.

I enjoyed your videos of LA and surrounding areas.

❤️ the tour of Long Beach

Individuals with mobility equipment will need additional assistance in the event of an emergency evacuation. It’s about more than a form or getting around the ship, it’s about safety.

@debrathomason9949

Ай бұрын

I see your point yet he was traveling with family who were more than capable of assisting him.

@redhatbear1135

Ай бұрын

@@debrathomason9949 We recently found out that a companion can’t push a wheelchair down a jetway! That was a bit of a shock, who knew. There are things like lifting a passenger into a lifeboat, I expect, cannot be done either -- even if they are a sumo wrestler I expect!

@realMacMadame

Ай бұрын

So assign a crew member during embarkation.

@Jillousa

Ай бұрын

​@@debrathomason9949but the ship could be held liable if something happens for making an expectation to their special needs policies

Love the idea of honest pricing

It was great to meet you in the airport!! Thank you and Steve for taking a few minutes and a pic. I have been subscribed since the beginning of covid. I try to watch all the channels and all the updates. I enjoy all the updates and vlogs. We are thinking of going of the Firenze next!

You're the best!!!

I really enjoyed watching your Ca trip.

Welcome back

I actually didn’t know about wheelchair notification. Thanks for the update.

Keep doing the cruise adventures. They are enjoyable

We love your adventure videos! Sometimes the news just gets annoying (bedbugs!) Thanks for keeping things fun!

I’m definitely here for the price transparency and love the Rounders shoutout 😎

In the past, you can also call and talk to customer service and they will enter your mobility equipment for you. Sometimes depending on the cruise line, it's difficult to fill out the form online and send it back. Otherwise it must be printed out and sent to them before you cruise. It can be confusing

👋🏽👋🏽 jazz hands for cruising!!! 😂Love it!

Keep those adventure videos coming 👍👍👍😎

Yes! Protect your brain and soul when on Soc Med

Love you!!

Tony, you keep getting better and better at what you do! You do get funny and/or philosophical according to the situation. In picking this avocation instead of finishing your studies, you answer your true calling! Thank you for the entertainment, news, and views! Enjoy your Sunday! Aloha! PS My regards to your one and only!

Hey! Glad you had fun in California

We watch ALL your stuff :-) ❤

I enjoy the adventure videos☺️☺️

Good afternoon!