No Contact Deliveries: 2 Tips to Prevent Fraud Deactivation | Doordash Driver

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Пікірлер: 470

  • @atomicgeisha
    @atomicgeisha4 жыл бұрын

    I've started using the timestamp camera app. It records time, date and address in picture you take.

  • @shamrockzk

    @shamrockzk

    4 жыл бұрын

    What app please

  • @monicag956

    @monicag956

    4 жыл бұрын

    Which app is that

  • @sklh1019

    @sklh1019

    4 жыл бұрын

    Tell us!

  • @atomicgeisha

    @atomicgeisha

    4 жыл бұрын

    @@shamrockzk Its called "Timestamp camera free" in the google play store

  • @beautybonds1748

    @beautybonds1748

    4 жыл бұрын

    Kristina Endsley Camacho thanks so much

  • @EB43085
    @EB430854 жыл бұрын

    Whenever they have instructions to leave at the door. They meet me at the door. I don’t understand.

  • @JP-oq2pr

    @JP-oq2pr

    4 жыл бұрын

    E. Ba to for real or they’ll come to my car

  • @allisontanner1609

    @allisontanner1609

    4 жыл бұрын

    It’s an automatic default setting by DoorDash. Sometimes they have no idea they’ve done it. I text them as soon as I get to the restaurant: “Hi! This is Allison with DoorDash. I show you've requested a no contact delivery. Is there anywhere specific you'd like me to place your food, like a chair or basket so that it's not sitting on the ground? I'm waiting on your order now & will be headed your way as soon as it's ready! “ I just have that copied in my notes so it’s easy. Half the people tell me they had no idea they had that & the other half tell me where to leave it. My rating has sky rocketed since.

  • @cedriccurtis2698

    @cedriccurtis2698

    4 жыл бұрын

    I get that a lot here in Atlanta as well

  • @Seathasky

    @Seathasky

    4 жыл бұрын

    @@cedriccurtis2698 No wonder ATL is doing soo bad with Covid haha

  • @MG-yv8dr

    @MG-yv8dr

    4 жыл бұрын

    They hungry

  • @shamrockzk
    @shamrockzk4 жыл бұрын

    I also send the picture to the customer as i drop it off figure its an extra layer of protection the customer knows i have a picture and will have a harder time justifying lying

  • @karlahoward3206

    @karlahoward3206

    4 жыл бұрын

    I do the same. Send the pics to the customer.

  • @helenhighwater2254

    @helenhighwater2254

    4 жыл бұрын

    I try to take my time pulling away, to see if I can see the customer pick up the order. Sometimes I wave :)

  • @miamiwithj2357

    @miamiwithj2357

    4 жыл бұрын

    I also knock or ring the bell, than walk off

  • @Seathasky

    @Seathasky

    4 жыл бұрын

    Smart!

  • @glennrozefort3904

    @glennrozefort3904

    4 жыл бұрын

    Thats a very smart concept. Even with taking a picture alone its not 100% proof that you left it at the door. Im thinking body cam solution.

  • @BRYANFULTON
    @BRYANFULTON4 жыл бұрын

    This happened to me on Saturday. Luckily a host at Chili's gave me the 411about this particular address allegedly reporting not receiving their food on several occasions so I always make sure I take plenty of pics. I literally had just finished filling out the fraud report doordash sent me for this address when the very next order I received was from them. This time not only did I take a picture of the delivery, the unit # and my foot in the pic (good looking out for that too btw) but I also waited to make sure someone came out and picked up the food and brought it in (she was a pro level scammer so she sent her 14yo kid out to get it so if I took a picture of them they could claim I was creeping. Luckily I am smarter than that and she still asked why I was thereso I explained that there had been numerous reports of this address not receiving their food and I just wanted to make sure that no one was stealing it from in front of your door 😂

  • @lilycherkaoui5423

    @lilycherkaoui5423

    4 жыл бұрын

    I would have declined that order but it must of felt great somewhat implying that they r liars. Lol

  • @rhettwild

    @rhettwild

    4 жыл бұрын

    did you enjoy the 1 star rating the scumbags gave you? was the $5 order no tip to the apartments over 10 miles away worth it

  • @coreylew2835

    @coreylew2835

    3 жыл бұрын

    People are pos i swear

  • @ReRe-kr1ht

    @ReRe-kr1ht

    3 жыл бұрын

    I saw another video where he said Door Dash will start refusing service to addresses that have multiple claims of not receiving their food.

  • @theresarichardson8343

    @theresarichardson8343

    3 жыл бұрын

    I had the same thing happened too me but I called DoorDash customer service had them on the phone while I made the delivery after the delivery DoorDash customer service called the customer and asked them was everything there did they receive the food etc... Because People will scam...

  • @CommodoreBlitzTheOriginal
    @CommodoreBlitzTheOriginal4 жыл бұрын

    so far all I do is walk about 50 feet away from the house wait for the customer to pick up the food (after I text him that it's there) and I waved to them and say have a nice day ,no contact doesn't mean you can't wait for the customer to pick it up within a reasonable amount of time,

  • @misshglady4lyfe

    @misshglady4lyfe

    4 жыл бұрын

    That wasting time... Sometimes they take a while

  • @dylanbatchelor9434

    @dylanbatchelor9434

    4 жыл бұрын

    I used to have the same mind frame. Take the picture and leave because you're wasting time. However a customer can say you didn't leave it at the correct address, even if the door has the number on it my apartment complex has different building numbers with the exact same apartment numbers. They can say anything they want. They can rate you poorly if they want & DD won't adjust it. Yes, that picture will save you from getting deactivated but it will not save you from getting a bad rating. However if you place the item at the door, go to your car and see that the customer has not picked it up you push the button that says customer unavailable and it will alert the customer to get the food, once that time is up you can take a picture again and submit it and they cannot rate you. I see where the guy is coming from that's making the video but at the same time he's not telling you how to protect your ratings LOL

  • @sklh1019
    @sklh10194 жыл бұрын

    I’m so glad you made this video. Even in a pandemic, we have people taking advantage of others. I really feel as if DD should do more to protect us drivers - for some, this is the only means of income we have right now.

  • @Erika-gm2tf

    @Erika-gm2tf

    4 жыл бұрын

    The police in Denver say theft has increased during the pandemic. I suspect that's true everywhere else too. People are hungry.

  • @cocoamoe1570

    @cocoamoe1570

    4 жыл бұрын

    SK LH I was thinking the same thing. Like how are you going to take advantage of ppl just trying to get by. People are ridiculous.

  • @cleanwithmimi

    @cleanwithmimi

    4 жыл бұрын

    Omg yes! I TOTALLY AGREE! I think about this with every delivery I make thinking ..."I hope they don't try one on me!!" Its a bit nerve wracking because we're honest ppl just tryna make an extra buck.... or for some, just tryna make a buck period as this is their only means of income! I feel there should be more protection for us drivers as well!

  • @zethwhite3391

    @zethwhite3391

    4 жыл бұрын

    DoorDash only cares about the customer fr

  • @mrmarkl328

    @mrmarkl328

    3 жыл бұрын

    Frauds will be banned from doordash.

  • @NWoodLane
    @NWoodLane4 жыл бұрын

    Happened to me two nights ago (4.16.2020). Customer claimed virtually within seconds they didn't get their food. I confirmed address, location of apartment, and resent picture taken as documentation. Worst thing that came out of it is that I got trashed, a 1-star.

  • @danwilhite
    @danwilhite4 жыл бұрын

    Good stuff! I try to always get a good pic...except about half of the customers that request "no contact delivery" come outside the second I pull up. some come right up to my car before I can even get out. Doordash needs to text the customer like they do Dashers when we're close. "OK, your food will be here soon. Now remember, you requested a no contact delivery. That means stay inside while the Dasher delivers your food to your door!"

  • @Vaffirmationdiva

    @Vaffirmationdiva

    4 жыл бұрын

    IKR what’s up with them saying no contact then meeting you at the door or driveway smh

  • @Frocker79

    @Frocker79

    4 жыл бұрын

    that's the default now, if they dont know it got changed, they will still come out, or greet you at the door. most of them dont seem to read the emails that dd sends. but tbh, if I wasn't a driver, I prolly would only glance at dd emails if I ever actually looked at it

  • @Erika-gm2tf

    @Erika-gm2tf

    4 жыл бұрын

    They're just hungry. They don't get out much and they get excited to see someone, especially if that someone is bringing food. It's got to be the highlight of many peoples' day during the lockdown. (I'd like them to ALL to tip us well for providing that highlight.)

  • @danwilhite

    @danwilhite

    4 жыл бұрын

    @@Erika-gm2tf Yeah. they're usually pretty excited!

  • @mrgully25
    @mrgully254 жыл бұрын

    I send pictures to the customers and also keep one for my self just Incase. I also have a GoPro strapped to my chest to document every delivery I make.

  • @yonnakremii7006
    @yonnakremii70064 жыл бұрын

    Will be using the timestamp app. Thanks guys, I've had one customer flat out lie and said I delivered to the wrong address today😡😡😡 I even took a picture of the food and sent it to them. It was a no contact delivery. I disputed it with doordash, its some low down dirty people trying to take advantage and get free food.

  • @wilfordfootball79

    @wilfordfootball79

    4 жыл бұрын

    Sister watch out that's how I got deactivate because customers going around lion getting driver's deactivated even if you take a picture customers will find a way to lie

  • @michealindigowarrior9617

    @michealindigowarrior9617

    3 жыл бұрын

    yea...i hear its gettin really bad on all platforms with people claiming they didnt get food even with pics taken...and giving bad ratings

  • @shawnsanders1282
    @shawnsanders12824 жыл бұрын

    Hey Bentley. With these "No Contact Deliveries" I do what you do. I set the food down at the door, take a picture of the food showing the apt., or house number, or some distinguishing part of the door area. Then I text the picture to the customer. Next, I will close out the delivery. If the customer does lie about not getting their order then when DoorDash pulls up the customer's account, or pulls up my account DoorDash will see the picture that I sent to the customer. This has prevented me from having any problems with my deliveries. I never call a customer. I always text customers because I want a "paper trail" of what I said to the customer, and what the customer said to me. Also, this will make it so that you don't have to hold onto the pictures for a few days.

  • @jamfountain8702

    @jamfountain8702

    3 жыл бұрын

    Yup! I started dpin that today. I'll prob text a pic to every customer from now on!!! Regardless if it's no contact or not

  • @truvelllewis8720
    @truvelllewis87204 жыл бұрын

    I always knock or ring the doorbell, when leaving!

  • @doncinnabunz3755

    @doncinnabunz3755

    4 жыл бұрын

    Make sure you read the instructions sometimes they don’t want you to ring the door bell

  • @inhawaii4941

    @inhawaii4941

    4 жыл бұрын

    @@doncinnabunz3755 idc i still knock ring doorbell and announce doordash till someone comes out then i call if no one comes out

  • @moderafo54

    @moderafo54

    4 жыл бұрын

    @@inhawaii4941 that's how you get bad reviews.

  • @inhawaii4941

    @inhawaii4941

    4 жыл бұрын

    @@moderafo54 really? I have done almost 300 deliveries and I'm at my ratings are all good. Its just my acceptance rating thats low

  • @latranquilagr28

    @latranquilagr28

    3 жыл бұрын

    Ive had a custom request that I do not knock, but I did make sure to take a pic and called customers service to call the customer because I just started and closed my app too soon before I was able to text her

  • @Truckher_gang229
    @Truckher_gang2293 жыл бұрын

    I had this happen to me today for the first time. The no contact delivery was going to an apartment complex. Like 2 hours after I made the delivery the customer reached out to DD saying that they never got their delivery. I told DD I left the food at the front door & knocked. Idk how this is gonna end but fortunately for that particular order when I delivered it I took a picture not only of the order but the apartment number was also in the picture.

  • @Bri-MYunfiltereddiaries
    @Bri-MYunfiltereddiaries4 жыл бұрын

    This happened to me the other day. I do postmates. Postmates called me and asked me about it. They were nice about it seeing how I was new (literally day 4) before hanging up the rep said always take a picture even if the app doesn’t request it!!

  • @michealindigowarrior9617

    @michealindigowarrior9617

    3 жыл бұрын

    yea..thats what i do...

  • @carmendavis5285
    @carmendavis52854 жыл бұрын

    I always take a pic then before i say delivered. I text them your door dash is outside where the asked to leave it. Have a great day.

  • @txdomino
    @txdomino4 жыл бұрын

    In my opinion no contact delivery doesn't mean just drop off and take off. What I do is leave the food at the door as requested then I either ring the doorbell or knock and then I stand back from a distance and wait for the customer to actually open the door and acknowledge me before I take off. I would tell them "hello doordash! I left your order at the door as requested." They say thank you and I take off.

  • @shelleygriffin4872

    @shelleygriffin4872

    4 жыл бұрын

    I did that and I had pictures. One even waved at me.

  • @aprilparadee7539

    @aprilparadee7539

    4 жыл бұрын

    exactly...its not a game of dash and ditch...i take a photo quickly then ring the bell or knock and they usually come out as im getting in my car..i wave and leave. if they dont come out before i am ready to drive off i send a quick text with the photo and a simple "have a great day!" and they almost always text me back thanks. its simple. just do your job like you'd want someone else to do for you if you were ordering

  • @jaylendash8466
    @jaylendash84663 жыл бұрын

    Made $800+ this week . Thanks for the tips bro ! So far Never had any issues with no contact deliveries!

  • @michaelsledge3904
    @michaelsledge39044 жыл бұрын

    S/O all my triple D hustlers ! Keep going strong and add that easy $ up during these rough times.

  • @txdomino

    @txdomino

    4 жыл бұрын

    Make them acknowledge you when they pick up their food. :)

  • @allisontanner1609
    @allisontanner16094 жыл бұрын

    I’ve started using the TimeStamp app (the free version) just so it takes it that extra step further. It’s also a good way to double check I got the correct address because it stamps it in the corner. It’s just easier to me than trying to get their number in it. Some people can be too shady.

  • @ossangar
    @ossangar4 жыл бұрын

    Keep up the great work Koup. I'm amazed at the quality content you constantly put out bro.

  • @iHabika
    @iHabika4 жыл бұрын

    I’m glad I watched the video! Thanks! I didn’t even think about this. I just started door dashing for a side hustle on Friday.

  • @alexanderpatrick4866
    @alexanderpatrick48664 жыл бұрын

    As usual well done. I'm about to start doing some doordash once I get a car but I've been looking all over KZread to find more information. You certainly are the best Bentley. Thank you so much and be safe out there. See you later!

  • @slink434
    @slink4344 жыл бұрын

    These are dope videos!!! Looking forward to becoming a dasher in the near future. Keep them coming💪🏾

  • @richardkimpel6142
    @richardkimpel61424 жыл бұрын

    Bentley, I want to *Thank You* for the First Day Door Dashing video! Today was my first day and though I only had two deliveries (I got going late and deliveries stopped at 1:30 p.m.) I made $17. I'm going back out tonight for dinner for 3 1/2 hrs. I work a full time job and want this as a Side Hustle on Weekends. And you're right, Dashing today took me back to when I delivered pizzas...Man, I missed the rush!!!

  • @evettepenny6742
    @evettepenny67424 жыл бұрын

    Love your videos man, down to earth and real, no BS.

  • @gremlinsbreath
    @gremlinsbreath4 жыл бұрын

    I'll wait till they open the door. It's far less likely that they will claim "no delivery" when you looked them in the eye and watched them get their food.

  • @ericperich1240
    @ericperich12404 жыл бұрын

    Thank You Bentley!!!! This is very important!! Have a great weekend! 👍👍👍👍

  • @thereal6486
    @thereal64864 жыл бұрын

    I knew this was going to be an issue straight from the get go. With Postmates, the customer is actually suppose to see the the pick just like with Amazon deliveries. Before the picture option was available, I would text the customer the pics to let them know it was delivered and to prevent any possible BS. Great video!

  • @miamiwithj2357
    @miamiwithj23574 жыл бұрын

    I get a message from DD telling me to open up the contact text and take a picture of the food at there door and send it to them. I like that part because it helps show proof we dropped it off. But still am worried about deactivation because of some nasty ass ppl.

  • @GarrettWorcester

    @GarrettWorcester

    4 жыл бұрын

    I wish we could add the picture from our camera roll because I could use my iPod Touch instead of having to constantly disconnect and reconnect my primary iPhone. Oh well - improvise, adapt, overcome

  • @DavidStarrUSA
    @DavidStarrUSA3 жыл бұрын

    Good looking out playa 👍 I just started dash two weeks ago. Your videos hella help! Thanks. 😁

  • @danijackson8296
    @danijackson82962 жыл бұрын

    I love that you put the tip of your shoes in the picture as well, I do the same... It was almost a natural instinct for me that way to me it shows door dash that I was physically at the house with these identifying markers with their food where they told me to place it.

  • @buffalochinarider9096
    @buffalochinarider90964 жыл бұрын

    Great video man! Something that we all needed. Someone did that to me for the first time yesterday. Out of 700 deliveries and a 4.99 rating working out in the high class suburbs I do well with door dash. I decided to try working the east side of buffalo and unfortunately this is where that happened. I totally get that it can happen anywhere but the one time I deliver to the hood close to where I grew up..someone lies. So I send DD all the texts between us and I didnt get deactivate.

  • @shondale1801
    @shondale18014 жыл бұрын

    These videos has helped me out a lot!!! I am a new dasher so I use your videos as a tool and it has benefited me. Thank you!!!!

  • @getitboont
    @getitboont3 жыл бұрын

    On my first two weeks when I started, I dropped off a pizza at someone townhouse. It was a no contact delivery, so because I was still new to dashing I waited for awhile for someone to come to the door but they didn't....as soon as I was about to pull off, the girl came up the street to pick up her pizza and reported that she didn't get it. When Door Dash asked me about it, I told them it was fraud, I took a picture of the drop off.

  • @emelielizabeth4011
    @emelielizabeth40113 жыл бұрын

    I actually stopped DD months ago because a customer claimed they didn’t receive their order. I didn’t like that I could easily be made to look like a thief. Now I’m going to get back into it and this video was so helpful. I’ll always make sure to take pictures with the apartment/house number on it for no contact deliveries.

  • @evettepenny6742
    @evettepenny67424 жыл бұрын

    What I have been doing takes a little more time but it’s worth it. I put the food on the doorstep, text the customer the meal is on their doorstep, and what till they open the door to pick it up and I waive at them from my car or a far distance. That way you have proof they have it as well as the text on your phone which IS VERIFIED BY DD THAT YOU ARE CONTACTING THE CUSTOMER.

  • @latranquilagr28
    @latranquilagr283 жыл бұрын

    Im so glad ive found your videos especially because im just getting started

  • @theogb5826
    @theogb58264 жыл бұрын

    Happed to me last night. It wasn’t a contactless order and as I handed it over I got a notification that the order cancelled. Since I still got paid I was like no biggie. The next morning I have an email about not finishing the delivery. And since it was a hand off delivery I didn’t take any pics. Hopefully this gets resolved quickly and I stay on cause I plan on going full time soon

  • @myae9563

    @myae9563

    2 жыл бұрын

    Did things go well?

  • @ebbtide4233
    @ebbtide42333 жыл бұрын

    I love no contact i dont want to talk to yall lmfao

  • @EugeneAxe

    @EugeneAxe

    3 жыл бұрын

    Exactly. Ain't no Dasher got time for dat

  • @javierramos8950
    @javierramos89504 жыл бұрын

    That's a good tip my dude I appreciate that I did not think of that but now I'm going to start doing that because I had doordash email me talking about I didn't even give the order to a customer so what I do all the time I always look 4 cameras don't know why but yeah I am no Thief either but just for safety so I told them that the building hack camera if they wanted 50 that follow you could look at the camera because I do my job right

  • @gingiskong
    @gingiskong4 жыл бұрын

    On every delivery did I do I pull up the text message right from the doordash app take the picture through the app and send it to the customer to help alleviate any misunderstanding. Good content bro

  • @jdragal
    @jdragal4 жыл бұрын

    I love the houses with storm doors, I always get in the glass so I'm seen lol. The toes in the shot is a good idea lol

  • @JustTooMuch10
    @JustTooMuch104 жыл бұрын

    Can you make a video telling us how to get paid when the app crashes? I just lost my entire dash due to the app crashing! I appreciate your videos. I’m new & contribute my success to u!! You left this part out tho lol

  • @shamrockzk

    @shamrockzk

    4 жыл бұрын

    It happens from time to time. Keep an eye on it but I wouldnt worry to much once they get the app up it should show up.

  • @helenhighwater2254

    @helenhighwater2254

    4 жыл бұрын

    Yeah I tried signing on for 45 minutes, then got a text from DD saying they deleted my dash because I didn't sign on. I COULDN'T SIGN ON!!

  • @jacksonjefwa8469

    @jacksonjefwa8469

    4 жыл бұрын

    Crashing of the app doesn't affect your bank account system, you'll still receive your payment as usual, my dasher app crashed or maybe they deactivated it, I had $200 and I was worried since I couldn't open the app and dash anymore, but I still received my direct deposit on Tuesday morning.

  • @maximussilverstacker3928
    @maximussilverstacker39284 жыл бұрын

    Still waiting for doordash kit to get started , great tips for a newbie 👍😎

  • @MEGAPARTY140
    @MEGAPARTY1402 жыл бұрын

    Great Video with excellent tips. I have made it a habit with or without contactless delivery to take a picture of front door and a message to the diner if they decide to open the door after they wanted a contactless delivery something like this: thanks for meeting me at the door enjoy your food. This way DD knows that they changed their mind and opened the door to pickup their food. Always, always leave a paper trail and picture. I never speak to the diner on the phone always thru text. Don’t forget leave that trail.

  • @johnfechter566
    @johnfechter5663 жыл бұрын

    Mr. Bentley Coop, thanks for all your videos!

  • @kaybee5008
    @kaybee50082 жыл бұрын

    I'm glad they changed all that in the app before I started Dashing! I also don't Dash in areas where I know customers are going to try things like this.

  • @ResponsiblyBroke
    @ResponsiblyBroke4 жыл бұрын

    I put my shoe in at least every photo bright color shoes is a plus to cover yourself.

  • @marihuffman7703
    @marihuffman77034 жыл бұрын

    This happened to me the other day. I was lucky like you when i talked to the customer..was able to explain we take pictures and also my map history...so they let it go...but it scared me...So thank you for this video i am gonna start doing the back up pics.

  • @chili_420_2
    @chili_420_24 жыл бұрын

    Us taking the pictures of the deliveries is basically us sticking our middle finger up at people who try to take advantage of us

  • @EugeneAxe

    @EugeneAxe

    3 жыл бұрын

    It's called "CYA." (Cover your a$$.)

  • @WhooKim
    @WhooKim4 жыл бұрын

    Pretty dope to put your shoe in frame. Every delivery gets a pic of food drop off and pre & post text.. give them heads up on flash from required photo and request of 5 star rating.. It's been seamless 💛

  • @lizschexnayder1976
    @lizschexnayder1976 Жыл бұрын

    Thank you for these tips Bentley!! I got a contract violation because the customer said they never got the food.

  • @ericaguilar4156
    @ericaguilar41563 жыл бұрын

    Bentley Coup, my name is Eric, and I want to shout out to you a great big Thank you for the information on doordashing it's been a tremendous help on my way to doordashing so thank you sir.

  • @nhialor5321
    @nhialor53213 жыл бұрын

    Heads up people - customers who report non delivery r 99.9% the ones that don’t tip. If a customer tip decently like $4 or up, that means they’re hungry and r willing to pay u for your devices. Don’t accept orders that pays low or orders that r being delivered to shady ass areas.

  • @henryplummer4084
    @henryplummer40844 жыл бұрын

    I'm about to jump into the DD pool. Love your approach, BK. PYOA.

  • @DoordashDiaries

    @DoordashDiaries

    4 жыл бұрын

    Thanks fam

  • @Mikessa1
    @Mikessa13 жыл бұрын

    Apartment buildings are hard. I had a problem a week ago where I was delivering to an apartment building that had the same number, but I only knew of one because this was an unfamiliar place to me. And what are actual apartments, I thought were back doors. I dropped it off at the wrong apartment, but I didnt know that until the customer called me. I had to go back and redeliver to the right one. She lived in one of those back doors that I thought were.

  • @paradigmfailure1336
    @paradigmfailure13364 жыл бұрын

    I include the picture when I send a thank you to the customer, once I'm back in my car.

  • @ShitPilotFPV
    @ShitPilotFPV3 жыл бұрын

    Started door dash last month. You are my door dash Yoda

  • @JJ-se5mx
    @JJ-se5mx4 жыл бұрын

    Here’s also another tip I always when I take my picture try to include the apartment number on the door to or the address next to the door

  • @johnnypopovich905
    @johnnypopovich9053 жыл бұрын

    I just started today...my first delivery...i took a close up...told myself i need to get the whole front of the house in the pic so they know its that exact house, no games to be played...good video...great info...THANK YOU

  • @jr9655
    @jr96554 жыл бұрын

    Very informative video. Thank you for all fo your hard work

  • @MrCoquibravo
    @MrCoquibravo3 жыл бұрын

    Hey Bentley love your videos but may I also add when taking Pictures to make sure the apartment is shown on the picture so there are no excuses that later customer may claim we left it at a wrong apt, this has also helped me when I accidentally left food at wrong apt and customer quickly texted me to correct it 😂 but anyways I think is useful to include apt number on pic

  • @jeannineiorio9807
    @jeannineiorio98074 жыл бұрын

    Love, love your videos❤️

  • @DoordashDiaries

    @DoordashDiaries

    4 жыл бұрын

    Thann you

  • @richardfrye3622
    @richardfrye36222 жыл бұрын

    good Job! This is a good learning experience...

  • @m.b.3916
    @m.b.39164 жыл бұрын

    Had a couple times ppl trying to pull this shit on me, but when you’re getting 4.90+ ratings DD will listen to you and not the shady customers

  • @MrRVDppv2002
    @MrRVDppv20024 жыл бұрын

    Hey Bentley, great videos man! I know that it could waste some time, but, in addition to taking a pic, would you also recommend leaving the food at the door, knock on the door, get your 6 feet in, and wait for the customer to pick it up before leaving?

  • @donniechester2882
    @donniechester28823 жыл бұрын

    I always wondered about that. Now i understand.

  • @gregoryfoster8179
    @gregoryfoster81792 жыл бұрын

    Check this out from today. Order for a lady . Order on my app said "Hand it To Me". Someone through the door said just leave it. I explained I would need to take a photo and went to the car to get phone. When returning some unknown male approached screaming at me. I showed him on the phone that I was supposed to hand it to "lady's name" and would need to photo it if she wanted me to just leave it. I never saw or spoke to a Jessica. He was acting very rude, angry and threatening me blocking my walkway so I told him maybe I should just return it and he then snatched it away from me. I reported to police as well and they went to the door to confirm that Jessica had actually received it saying it wasn't an assault just a rude customer. Most troubling experience I've had with over 2,200 deliveries. Really pissed me off. I thought this dude was going to assault me. Notified support. But at least cop has confirmed my delivery. P.S. I had left phone in car charging since it was a hand to me with a nice tip but when they wouldn't answer door and wanted me to leave at door after ordering 'hand to me' and she didn't answer door, my radar engaged.

  • @katem5035
    @katem50353 жыл бұрын

    I love your selfie with the food on the porch

  • @CEE3SIXTY
    @CEE3SIXTY Жыл бұрын

    Good stuff 👍🏽

  • @misshglady4lyfe
    @misshglady4lyfe4 жыл бұрын

    Very informative thank you . This has happened to me aswell. So let me ask you something Bentley...what if coincidentally a few days later you recognize it's the same house and person tryna pull the same stunt.(meaning they again say they didn't receive their food) How do you handle it.?

  • @DisneylandZombies
    @DisneylandZombies3 жыл бұрын

    Appreciate you bruh.

  • @gdanp78
    @gdanp784 жыл бұрын

    I take a pic of the food in front of the door, with the Doordash bag right beside it (so they can't try to say the bag wasn't used) and then text that pic to the customer, with a quick, "Thank you". Even if they opened the door 3 seconds after I walked off the porch and I thank them personally, before I swipe completed delivery, I send the pic. So if they had any thoughts of pulling some shit, that usually will make them think otherwise.

  • @ld7416

    @ld7416

    4 жыл бұрын

    I can still text after u complete call for several min

  • @northwestbojak1670
    @northwestbojak16704 жыл бұрын

    My app crashed hard today, mid delivery. Couldn’t log on to app, had the address for customer but never got money for delivery - Seattle

  • @oldirtydasher
    @oldirtydasher4 жыл бұрын

    i don;t understand why you would drop food and walk away...anyone around (esp in apartments) can walk over and pick up the order. Just wait for customer to come out while keeping social distance. no biggie.

  • @mustasheolll2020

    @mustasheolll2020

    4 жыл бұрын

    Ol' Dirty Dasher exactly, I got deactivated by doing this, oh well, grub hub will probably be better.

  • @stmaldon

    @stmaldon

    4 жыл бұрын

    I had a person who said to leave at the door but call me when you are outside. I called them and it went to voicemail, so I left a voicemail. I shouldn't have to wait for them to come out. It eats into my productivity.

  • @helenhighwater2254
    @helenhighwater22544 жыл бұрын

    Thanks for this video. I have had 2 people claim I did not deliver their food. One contacted me but DD did not. A few days later it happened again and the customer did not contact me and went straight to DD. DD contacted me and I had no real proof because it was not a no contact delivery. I knew something was wrong when it was $70 worth of Popeye's chicken going to a very low rent apartment complex. But when 2 kids answered the door, in the middle of a virus outbreak, I knew this was not going to end well. And it did not. It's my only warning in over a year so I should be good but it made me so mad! What can we do about hand delivered orders claiming they didn't get their food?

  • @FearlessGranny
    @FearlessGranny4 жыл бұрын

    I send a pic and thank you to every customer when I drop it off. Then I knock on the door right after I send the pic with the thank you... That way they know I left it..

  • @heathercrose7622
    @heathercrose76224 жыл бұрын

    Thank you! :)

  • @bubbles4096
    @bubbles40964 жыл бұрын

    Hey i love your videos man .. I’ve learned sooo much from your channel and thanks to you, I have a good plan to do doordash with good tips. May i ask why you chose to do doordash instead of uber eats or any other delivery?

  • @Frocker79

    @Frocker79

    4 жыл бұрын

    he said on a previous video that he used to do postmates. then he saw someone with a red bag. then he saw more red bags, then he saw them everywhere and decided it was time to switch. now dd has the largest market share on the food delivery business

  • @Mimaw
    @Mimaw4 жыл бұрын

    This just happened to my son. It was for a Walmart CONTACT WITH SIGNATURE delivery. She lied and said she didn't sign anything and never got her groceries. He is now deactivated.

  • @claryndamontie3638
    @claryndamontie36383 жыл бұрын

    Thank you thank you thank you I LOVE the shoe selfie

  • @munckee1
    @munckee14 жыл бұрын

    You are a lovely genius

  • @TennesseeScratcher
    @TennesseeScratcher4 жыл бұрын

    Yeah I’ve had this happen twice to me last week same house

  • @Teeko253
    @Teeko2533 жыл бұрын

    I do what you say and always have done exactly that...but it’s the customers who ask you to hand it to them that are the nuisance ....”never got my order” when they looked you dead in the face and said thank you after you hand it to them

  • @megdalenagonzalez-mounce1776
    @megdalenagonzalez-mounce17764 жыл бұрын

    I love those glasses. You're a cutie. 😝

  • @thewinsofchange1493
    @thewinsofchange14934 жыл бұрын

    I always leave it at the door knock walk away wait for them to come out and grab it and tell them to have a nice day. I could start taking pictures I guess. Someone could take the food directly out of your hands and still claim that I was never there though. I’m guessing the angle is the special instructions were to leave it at the door and they will use that to file a claim.

  • @jeffblack2458
    @jeffblack24583 жыл бұрын

    I had 2 people do this within a week. So I went on craigslist and bought a cheap cell phone for $10. I didnt activate the service, I just wanted the camera on it. I put it on a lanyard and wear it hanging on my chest, recording everything from just before i get out of my car until im back in my car. I also make sure that the house/apt number gets included in the video. Taking a picture is very awkward when the door is on one side of the house and the address numbers is on the other side of the house (usually by the garage). I have a nice bright flashlight to make sure I can light up the numbers. The next time I get one of these messages asking me why I didnt deliver the food, Im going to say the customer is lying and that I have video proof that the food was delivered.

  • @eshabo9633
    @eshabo96334 жыл бұрын

    Flawless Game 🤳🏿

  • @pensevnyos3845
    @pensevnyos38454 жыл бұрын

    I realized delivery is more delicate because we have customers who don’t care about the life of drivers it’s horrible for someone to lie just to get 20$

  • @aftersolo
    @aftersolo4 жыл бұрын

    I had a customer modify their pin to what turned out to be a vacant house. I have to make sure the customer gets their order in person for now on bc that guy reported not getting his food. I get one more of those and I'm done. It's up to you to just take the pics and roll out or actually verify they received the order. I'm not talking any more chances bc if you've been dashing for any amount of time, you'll find out that people arent in a hurry to get their food. I'm going to call them and bang on that door until I verify they have it. Theres too many liars and scam artists out there to take any chances.

  • @jonathanmendoza9160
    @jonathanmendoza9160 Жыл бұрын

    This happened to me today … right before thanksgiving

  • @hazelnutflav2hazelnutflav236
    @hazelnutflav2hazelnutflav236 Жыл бұрын

    thanks again for the head up, i always have my camera rolling BEFORE i get out of the car i made a delivery after midnight from taco bell to a young man who has a very unusual name i asked him to pronounce it and he did, this was my last dash for the night so i went to look at my rating only to see a contact violation that he said he did not get his food folks im still in the parking lot so that fast he called dd to say he did not get his food it was not even 5min later, so i called dd to say not only am i still on location but i have video of me giving him the food, dd support told me to hold on to the video if the investigation dept needs it they will ask me for it, this happened around 12:30 am by 11:00 am the next day the violation was removed....im assuming they called him and told him about the video so he then admitted he got the food.....ALWAYS cover your ass by video or photo because dd will take the customers word for it if you don't.

  • @19boykin
    @19boykin3 жыл бұрын

    Where did you get the hat? Been wanting a flat bill one like that but all they sell are regular ball cap styles.

  • @adamthomas1348
    @adamthomas13483 жыл бұрын

    drivers utility helper has a camera with a overlay of address and longitude latitude

  • @drakebell2041
    @drakebell20414 жыл бұрын

    Upgraded my phone wow the Dasher app is so different now and easy to use my old phone was the problem!

  • @MSalvadorStudios

    @MSalvadorStudios

    3 жыл бұрын

    hello drake bell, im a big fan. i love drake and josh

  • @MSalvadorStudios

    @MSalvadorStudios

    3 жыл бұрын

    can you say hi to me .. your my favorite actor 😃

  • @MSalvadorStudios

    @MSalvadorStudios

    3 жыл бұрын

    hello

  • @drakebell2041

    @drakebell2041

    3 жыл бұрын

    Hope your good bro stay high on life my dude

  • @freshjose503
    @freshjose5034 жыл бұрын

    I ignored the directions and Call just to let them know I left the food there and would wait max 2 min to see if they come out if not I'd take pictures. Here in DC its always busy so i don't have to rush

  • @geoenzi
    @geoenzi3 жыл бұрын

    my man!

  • @whiteowl2092
    @whiteowl20924 жыл бұрын

    I have customers meeting me at the door too, with a leave at door request. Maybe they think it means to "meet them at door" or the customer doesn't know it's a default request setting.

  • @leonjean4984
    @leonjean49843 жыл бұрын

    I always send the pic in a message to the customer before I finish the order. Found out customer service has access to my messages to the customer. They'll see the pic if there's problems. No need to remember which pic is which.

  • @specialedandrew7331
    @specialedandrew73314 жыл бұрын

    Ty

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