So glad you made it home. I’m so sorry about everything that happened!

Sorry you had a bad experience to a nice vacation. Glad you’re back home happy and safe. Have a great week

That really was a nightmare, talk about experiencing the good the bad and the ugly, you got it all! Glad you made it home safely💖

@journeys_with_jen

Жыл бұрын

Lol we sure did!

Wow. That’s crazy. Funny thing our flight was canceled this past Wednesday and we were shipped off to this resort. United airlines was our airline. It was kinda scary as well. Beautiful resort but eerie being there. Glad to be home today.

Oh wow…what an ordeal! 😫 I am so glad you had a good meal at the hibachi place…looked like fun. I’m not saying I will never fly again, but I will probably never use Jet Blue. Home sweet home now. 😊

What an experience that was for you! Crazy situation at the second hotel!

All I can say is “Yikes” happy you all made it home safely and at least were able to enjoy the evening despite all the horror.

Sounnds like JetBlue dropped the ball not Ocean El Faro

Nothings changed we got cancelled in June and taken there we are from uk and was treated the same it’s an awful hotel and staff we went to the dreams onyx the following night wow what a lovely and welcoming hotel tha is we have booked to go next year it was that nice 🐝🏴󠁧󠁢󠁥󠁮󠁧󠁿🇬🇧

Sorry you had to go through all that! How frightening! I wouldn’t even know what to do if put in that situation! My worst end-of-vacation disaster was when I was heading home on a flight from Munich with my parents when I was 13. It started off fine … We ended up having the Vienna Boys Choir on our flight! We ran into a storm mid-flight and had to be diverted to Frankfurt since the plane was running out of fuel. We were put up in a hotel and I ended up getting locked in the bathroom for 3 hours straight!

@journeys_with_jen

Жыл бұрын

That is terrifying!

What a nightmare is right! I can’t even imagine since I am such a homebody and don’t enjoy traveling at all.

Jen,I'm glad you all got home safely. I kind of worry about you when you're on those trips. But I'm a homebody,and barely go to Wal-Mart lol.

@journeys_with_jen

Жыл бұрын

Lol! It was a fun adventure but too bad that we got stuck there.

Sounds like the airline drooped. Ball realistically if you had stated any other resort you would have had the exact same property experience due to the fact that the resort is a business and they want their money at the end of the day so really the jetline blue should have made all the arrangements for your stay you can't condem.a place for that

I was at the ocean faro in July and I had a wonderful 7 days I'm sorry what happened to you

So sorry that your trip ended that way. 😢

Admittedly, you probably have videos of your trip before this that I have not seen, so I don’t completely know the whole background. But, It seems as though you’re taking your bad experience with Jet Blue out on the hotel. I wonder if your opinion might be different if you had actually booked your vacation there and not been dumped there by an airline? Just wondering.

@journeys_with_jen

Жыл бұрын

Regardless the staff was rude, the food was bad and the resort was dirty. Of course the Jet Blue experience didn't help my mood though lol :) Majestic Mirage was MUCH nicer!

@Lw-1984

4 ай бұрын

I agree..and lol she keeps calling it el FARNO it’s “El Faro”

@dianax2170

Ай бұрын

EXACTLY.. SHE NEEDS A DO OVER.. AS AN AGENT SHE DEF IS NOT BEING FAIR, ALL BC OF HER BAD EXPERIENCE WITH JETBLUE.

Just back from Ocean El Farno. We had privilege but it was a nightmare in paradise as well. Our room had mold and mildew. We asked for a change and went to another building. The sprayed air freshener and put in a dehumidifier. By the time we came back after dinner it took smelled of mold. Had to sleep there. Next day changed to a third room. Still same issue but a tad better. This place is in paradise but it's hit or miss on your experience. Because if you can't breathe safely in your own room it ruins your vacation. They better invest in a solution out their huge invest in this beautiful resort will be in the toilet. Why would they take shortcuts in structure ? Shortcuts that make people sick

Hi Jen! I am from Dominican Republic, have been in Punta Cana many times. It looks like you guys were there when the hurricane Hit? That’s no fun. I would say one thing; I wouldn’t do is book with Jet Blue. Any airline that’s not major like (American, Delta, United) will be push back. Imagine with the cancellations and Delays of the Major, it’s a trickle effect. So rule # 1 the airline is VERY important for Latin America. I also think that JetBlue dumped all the customers on this resort and they got upset. All the cost should have been covered by the airline and not expecting the resort to pick up the tab or force the customer to pay, again JetBlue responsibility. Each time we go to Punta Cana we book hotel, transportation and resort through American Airlines and it’s been flawless. Glad you are home, and It looked like you had a good time regardless the Drama. Loved the Hammock clips. As captain Jack Sparrow will say “Welcome to the Caribbean” 😊

@journeys_with_jen

Жыл бұрын

Lol! Love Jack🤣 the airline really messed up. This was in June before the hurricane so really no good excuses for what they put us through.

@DsnyLuv

Жыл бұрын

Agreed!

Had problems with that resort also,rooms where nasty had 3 rooms in one day,mold also 😤 when I had went to talk to a manager they said they can't help me,also my travel agent was not helpful or the travel company.

Wow so sorry and I’m sure pretty scary too! Omy gosh Emily sounds just like your sister 😂

@journeys_with_jen

Жыл бұрын

She really does😂

Going there tomorrow - Can't wait. Hopefully those bad reviews are oversaturated.

@AmpaFlixx

2 ай бұрын

How was it ?

I really hate JetBlue. I used them few times and they always let me down especially with delays.

Leaving you on your own after the first night is inexcusable. Yes, it's good they covered the first night, but everyone should have had flights home the next day. If that wasn't an option, the airline should have covered the second night as well. I'm sorry you had to go through that, and it's terrible you were locked out of the room as well, I would be so mad over that. I felt so sorry for your mom too, no place to relax except the staircase!! And having to wait for water?? Ridiculous. I'm so glad you all got home safely though, and I'm glad things got better later in the day, you all deserved that good meal and some fun time after what happened. Sorry you had to miss those events at home, I would be so upset being away from my kids when I need to be there.

@journeys_with_jen

Жыл бұрын

I felt horrible! I was hosting a get together at my house for madison and her friends and then I couldn’t get back for it. Also missed my God daughters graduation. Flights are crazy lately!

@vintagekastle7145

Жыл бұрын

@@journeys_with_jen yes, they sure are! Either it’s delays or cancellations! I’m glad you’re back home with your family. ❤️

It is still one of the worst resorts I’ve been to. Food is terrible! Service is slow or non existent! Rooms are moldy and dirty! Bed sheets and towels are dirty with all the types of stains you can think of!! Beach is average!

@user-bz4pp8us4w

10 ай бұрын

I reacted terribly to the mold. It's making guests sick. Ruined my stay and we tried 3 rooms

@daigorowolf2136

10 ай бұрын

@@user-bz4pp8us4w yes it’s one of the worst resorts I went to

I absolutely hated this resort.

@journeys_with_jen

Жыл бұрын

Sorry , I know it’s awful. It’s sad because there is so much potential there. Unfortunately the staff and the food just make it unbearable.

Oh no I'm going down there in 2 weeks . JetBlue out of newark

@journeys_with_jen

Жыл бұрын

Good luck 🙏😁

@AmpaFlixx

2 ай бұрын

How was it ?

What a nightmare. I'm glad you made it home.

@journeys_with_jen

Жыл бұрын

Thanks I was never so happy to be home😊

@journeys_with_jen

Жыл бұрын

Thanks we were happy to be home after all that!

What was your original resort?

@journeys_with_jen

Жыл бұрын

Majestic Mirage -highly recommend. Food wasn’t the best but atmosphere and entertainment were 10/10

@sylvaindastous9822

Жыл бұрын

@@journeys_with_jen been there in 2018, really nice room and access to 3 hotel.

All of these flights issues and having small kids is really making me not want to fly anytime soon. I find it very anxiety written and Scary . Vacations aren’t suppose to end with stress

@journeys_with_jen

Жыл бұрын

It was unfortunate. I am lucky to have cruise ports near by because I am taking a break from flying after that!

I’ll be there in 3 weeks 😅

@journeys_with_jen

Жыл бұрын

Please let me know if things have improved. Hopefully!

I would've made the best of it. Definitely wouldn't have sat in the staircase to eat. I mean, that's just silly

@journeys_with_jen

Жыл бұрын

There was no other place to sit. My mom was struggling so we found the nearest place to have her rest. That's not silly at all when its your only option.

Stop flying cheap!

@journeys_with_jen

Жыл бұрын

Flight was not cheap actually quite expensive.

drama queen