Watch our interview with Newegg (face-to-face): kzread.info/dash/bejne/lmWGltmbpbuseaw.html Part 2 is UP! It got worse: kzread.info/dash/bejne/dYBhx6SYctmbec4.html Newegg responded (sort of): kzread.info/dash/bejne/X6t5payDpsjPlto.html Has Newegg done something similar to you? POST IN THE COMMENTS so you can help other people who have the same problem! Support our work and get a product that's actually supported well, like the GN Modmat, Toolkit, Mouse Mat, or shirts: store.gamersnexus.net/ (in stock & shipping now!) Watch our undercover warranty test on NZXT: kzread.info/dash/bejne/m41htaeJd9nXqLw.html Or our undercover test on Intel: kzread.info/dash/bejne/e2abs8Gbf9GqqJs.html

@Charbrose

2 жыл бұрын

I had the same story before with a $700 purchase. I found a better deal and canceled it 5 seconds after I ordered. They sent it anyways and so when it arrived I returned it at the door. The package was never in my custody. It was sent back and they never sent a refund and refused to over a month span. I started a three way call with my bank and got the issue resolved. Their excuse was that it was stuck in shipping and was my fault. You may need to do the same through your bank and I recommend doing so.

@SkateClipsAndTips

2 жыл бұрын

I ordered my Phantex P300a mesh case from them, it got lost in transit for a few days. I filed a missing claim and ordered from amazon. I ended up with 2 cases, because I thought I would never receive the case from newegg. I ended up selling the extra case. I had one bad experience, now I am not buying from them again. Never had any issues from amazon, I had an ssd that I bought from amazon, it died 1 week after use. I sent it back and got a refund no questions asked. I will be doing my shopping on amazon from now on

@BladeofAkire

2 жыл бұрын

I used their mobile app today (UK based). Clicked on their 'Build configurator' .. selected 'Enthusiast (from £3400ish)' .. then selected 'Intel'.. I was then presented with a template 'list' of components. It had a GTX 1650 (@ £279 or so). WTF..... !!!! Where's all the cost.... oh on some 2TB 'solution' costing £1900 ish..... Whhaaaaaaaaaaaaaaaaaaaaat!!!!

@jallexon2

2 жыл бұрын

They are owned by the Chinese Communist Party via Lianlou Smart Limited, and Newegg is the 800 pound guerrilla in tech shopping unless you, by some act of God, have a Microcenter nearby. Newegg needs to be broken up under anti-competitive laws.

@Marin3r101

2 жыл бұрын

Newegg is Chinese owned you know.

Of all the people to screw over, they managed to do it to the guy with the social media equivalent of a nuclear warhead.

@RinnosukeETQW

2 жыл бұрын

Does that mean Linus has the social media equlivant of the asteroid from Armageddon?

@GenuineRage

2 жыл бұрын

@@RinnosukeETQW Yes. Go watch the clips from the wan show when they spoke about teamviewer's subscription license panhandling on perpetual-license customers. it's gold.

@Fire32Ball

2 жыл бұрын

@@RinnosukeETQW Tsar Bomba

@Lib3rator13

2 жыл бұрын

@@RinnosukeETQW No, because Linus can't even get TeamViewer to stop harassing him

@nemtudom5074

2 жыл бұрын

Also, teeth. If this happened to Linus he's probably have been like 'ehh, whats one motherboard or 500$' Its the same amount of money and the same motherboard to Steve, but Steve has TEETH, and he stands by his values, he isnt too busy making low effort overused jokes in throwaway videos to care about this

They're not "sorry" for what happened, they're sorry they got caught and exposed. Nothing will change.

@crppledizzle9374

2 жыл бұрын

As Rihanna once said: Don't tell me you are sorry cuz youre not When I know you're only sorry you got caught

@gmualum08

2 жыл бұрын

Bingo!

@ltjgamer

2 жыл бұрын

A lot of times this comes from the higher-ups or owners of the company not caring. This trickles down all the way to the bottom of the chain. Even if the lower level employees themselves care about the customers.. they're told to focus on other things involving making money.

@jonmayer

2 жыл бұрын

I will never buy another thing from Newegg. That's a change.

@Rawnchie14

2 жыл бұрын

They'll keep porking people without a platform, which is why we appreciate outlets like Gamers Nexus

I'm actually impressed that one guy on twitter thinks its reasonable to make a postman wait well you open a product and look it all over. His postmen must hate him

@gnomeam

2 жыл бұрын

It's one thing to have a quick look over the box to make sure it doesn't have massive dents or holes in it, but it's a whole other to have them wait while you check if the product works.

@thatHARVguy

2 жыл бұрын

@@gnomeam I took down the sign instructing to ring the doorbell for deliveries, because not one person rang the doorbell. Like hell the postman is gonna hang around supervising me to open and inspect a delivery item.

@thejoeyc

2 жыл бұрын

This comment is under-rated.

@christomas8191

Жыл бұрын

He never said you have to make the mailman wait there while you open and inspect the pins. Where did he say that? 🤦‍♂

@burndly

Жыл бұрын

It's the delivery couriers policy in my country. They are paid to wait

I started laughing so hard when you started talking about inspecting 2000 pins while the delivery guy waits

@Kralasaurusx

7 ай бұрын

"Hold on, delivery guy - I need to make sure it POSTs! I just need to apply the thermal paste, mount the CPU and cooler, and stick some ram in it, and wait for the other delivery guy to bring the PSU"

@damianh4510

14 күн бұрын

Me too. Shit had me dying.

@incoherentthinker

11 күн бұрын

Its interesting. When it comes to a delivery service to a residential or a postman service, it's impolite. But when it comes to logistics of major commerce; like shipper receiver and carrier, its okay. That is why carriers charge a fee for wait time to unload a product. The product often times has to be counted and inspected before it is accepted. It's interesting how the industry is set up so that the consumer doesn't really have the same option. The only reason is money. Time is money. And the delivery person has a time quota. Thats the only problem. It's just interesting how it is and how most people think about it. I don't have an opinion on the matter. It's just interesting.

I love how when Steve starts getting really heated there’s a cut. There’s footage somewhere of this man really telling Newegg in detail where they can put that $500.

@pirojfmifhghek566

2 жыл бұрын

Right in the middle of the Conclusion section, they should've cut in two seconds of Steve unbuckling his belt while squatting over over a printout of the the RMA email while he screams "THIS IS WHAT I THINK YOU LYING PI--" and then cut right back to the rest of the conclusion.

@ghomerhust

2 жыл бұрын

i would pay GPUS to see that footage haha

@Ketobbey

2 жыл бұрын

I was going to make the exact same comment.

@Bagman57

2 жыл бұрын

Yup.

@netmaster88

2 жыл бұрын

Hahahaha

Steve's angry smile is only slightly less happy than his happy smile.

@Rigem.

2 ай бұрын

😂

I once managed to accidentally scam Newegg. When I was first building my pc (2020), I ordered sleeved cable extensions from them and someone somehow put my shipping label on the wrong package so I was a bit shocked when I got an rtx 2060 in the mail. Needless to say, I reordered the cables, I got a 2060 for about $50, and I resold the 1660ti I ordered days before.

@Marcelis

Жыл бұрын

Luck build strats

@joek4238

Жыл бұрын

Would have been great if the second order was also a 2060.

@PointsofData

Жыл бұрын

Eee I hate to think what happened to that poor employee lmfao. I've done that when shipping small Etsy orders, I can't imagine the disorganization needed to fuck that up in a big business.

@Dowlphin

Жыл бұрын

Is that a legit course of action in the USA? ... I could assume it is if Newegg CBA to contact you and request a return. If they had done that, I am pretty sure you would have had to. (I remember some ancient stuff on this topic about credit cards sent unrequested.)

@ericbrenner690

11 ай бұрын

That's not scamming. That's someone in Newegg's Shipping department not doing their due diligence on making sure the right shipping label goes with the product they are sending out who is likely a third-party vender/shipper.

As for "inspect the box while the postal worker is still there"... I have lived in several countries, from Canada and the US to several European countries. Never have postal workers or deliveries people waited long enough for us to open and inspect computer related material. Ever. They deliver and they go. If you're lucky, you can be there for the delivery. That's it. Steve is right.

@Dowlphin

Жыл бұрын

And yet it seems that is still official theoretical policy, obsoleted by time pressures for sure. But long ago there weren't abundant video cameras you could use to film unboxing. I guess back then businesses simply typically trusted the customer more, although I also remember exceptions from that.

@gastonbell108

9 ай бұрын

I remember the first time I asked a UPS driver to wait while I opened and inspected an expensive item. He literally laughed at me and said he had no idea who I'd been talking to but they don't do that. You can refuse to accept the package due to visible exterior damage, that's it. They literally do not care if the interior is damaged because once you open it, they aren't responsible anymore.

@_Aemse

4 ай бұрын

There's videos of postal workers sprinting from the door so they can get to the next delivery - no fucking shot he's standing there well they "count the pennies"

@hannahalexy

3 ай бұрын

In Australia they won't even ring the bell or knock on the door even if you're home 😊

Thank you Steve. These companies would be perfectly happy doing this to regular people. Little did they know they fucked up doing this to a prominent PC media outlet.

@devonmoreau

2 жыл бұрын

Absolutely, perfectly said

@GamersNexus

2 жыл бұрын

100%. They thought they were doing a routine ripoff return denial to a "regular" customer, but landed on a business that specializes in this stuff. So upsetting that they do this to people with little recourse.

@deffar

2 жыл бұрын

@@GamersNexus no mercy

@TheJared030858

2 жыл бұрын

@@GamersNexus Hate to say it, but they wont care about this. They'll issue the standard 'misunderstanding/mistake/sorry/circumstances dictated' message and continue this crap. I'd bet money on it. The only people that are even seeing your video, tweet, or anything are PR, account managers, or other mid level people that are going about their daily salaried jobs. It probably isn't even reported to VP's. The C-levels probably don't even know what 'Gamers Nexus' is.

@captainquark2272

2 жыл бұрын

@@GamersNexus Routine ripoff!, needs to be branded that way by the looks of how things have been going on.

I was working as a customer service rep for Newegg a few years back when the brand new X399 motherboard that I bought from them was rejected by the RMA department manager himself. He said the pins of the USB port were bent upon inspection. But I never even took the motherboard out of the box. One of his tech guys told me he didn't like the fact that I was returning a MSI mb for an ASUS mb, and that I, as an employee of the company, was taking advantage of his department. If they can treat their own employees like that, what kind of recourse does a regular customer have?

@anas462

2 жыл бұрын

death

@keuelin69

2 жыл бұрын

wow never using newegg again

@notagooglesimp8722

2 жыл бұрын

Newegg is just another Chinese company now.

@MokieTheOmnipotent

2 жыл бұрын

@@notagooglesimp8722 Actually, that's the opposite. Newegg was founded by a Taiwanese, he then took the company public in the NYSE. The owner/major shareholder spends most of his time in Taiwan and China. But the main US and Canadian operation is run by Americans. In fact, the guy who took over fired the VP of operations and the manager who rejected my RMA and laid off a bunch of customer service reps. That was back in 2018. Things may have changed again by now.

@mytech6779

2 жыл бұрын

ftc fraud reports. they're easy

Can i just say thank you? Instead of taking their filthy bribe money you chose to look out for us who dont have a leg to stand on. THANK YOU AND YOUR TEAM. Good health and well wishes to you and yours this Christmas!

I have actively avoided buying from Newegg for nearly a decade. My tolerance for bad business practices is really low, so I got out early. I'm astonished how bad they've gotten.

@akridercolton1

Жыл бұрын

I've made 3 purchases from new egg and 2 of them they sent me broken parts

@mwhighlander

Жыл бұрын

Wild, I remember back in like 2012 they were the go to for ordering PC parts. Wouldn't order from them nowadays under any circumstance.

@fauxgrace

7 ай бұрын

@@akridercolton1 Who do you order from?

@choosetolivefree

6 ай бұрын

Weird. I've bought from NE for years, never had the slightest problem. Even bought a 2060 Ti right before the 30 series came out, returned it, no problems. Recommended them to my cousin when he was looking to buy some SSDs. His business warehouse is addressed funky, they got delivered to the wrong place. NE didn't hesitate, sent him new SSDs without any problem. Truth be told, no company can always be perfect, and satisfy everyone. That's just life

Meanwhile at Newegg: "Damn boys, we scammed the wrong guy!"

@DxBlack

2 жыл бұрын

"Just smile and wave, boys...smile and wave."

@supersuede91

2 жыл бұрын

😂 they fucked up

@tiborklein5349

2 жыл бұрын

He caught them lackin'...

@mikehudgins8545

2 жыл бұрын

Yea hopefully the lower level employees that dealt with Steve don’t specifically get in trouble. They were just following the bogus policies the company itself put in place.

@tiborklein5349

2 жыл бұрын

@@mikehudgins8545 In a corporate environment no one ever bears responsibility for anything.

Gamers Nexus: "NewEgg scammed me with RMA shenanigans!" The rest of us: "First time?"

@jetfusion1532

2 жыл бұрын

Apparently not LOL

@filinux

2 жыл бұрын

Alienware, I owe you for the GREAT laugh and smile I got from your comment!! I needed it and you delivered!! :)

@Tiralful

2 жыл бұрын

They popped Steve’s Newegg cherry, it’s cute!

@11BravoMike

2 жыл бұрын

This! All my buddies and I know NOT to buy from Newegg. I feel bad for all the people who have yet to learn this.🤬

@scroopynooperz9051

2 жыл бұрын

He popped his cherry!

Plus: Every time I needed to do a RMA, Newegg customer support made the process almost unbearable. Many times I had to 'escalate' my request to 'supervisors' that tried every trick in the book to stop my RMA. Nine out of ten times this was done when I was retuning Unopened items. The HDD enclosure was just the last straw in a long line of poor support from Newegg. Again, Newegg is the Last Place on earth one should consider buying anything from, I trust Alibaba more than I do Newegg!

That’s hilarious they expect the mailman to stand around while they open a box and inspect the contents. They have hundreds of houses to deliver to.

@akridercolton1

Жыл бұрын

My mailman won't even take mail out of my box that doesn't go to my house when I'm standing there showing him it's not my mail

@Youtube-Censorship-Police

Жыл бұрын

wow, that's a really crappy mailman then, i'd report that if i was you

@Dowlphin

Жыл бұрын

It makes me wonder whether this actually was feasible at some point and got obsoleted by ever-increasingly insane time pressures of the business.

This sounds to me like an elaborate scam from the werehouse employees. The most concerning part to me is the fact they don't return said "damaged" products, which leads me to think that they keep them for themselves. A lot of people should be fired for this.

@xmlthegreat

2 жыл бұрын

Or, and hear me out, it's part of their internal corporate policy. Unwritten rules and all that.

@werewolfmoney6602

2 жыл бұрын

I read earlier today that an Amazon warehouse manager got busted running a scheme where he ended up with over a quarter million dollars in merchandise (PC parts, mostly) and resold them. He got sentenced for it, today or yesterday I think. May have just officially presented charges against him, I only skimmed it. I wouldn't be surprised if the same things going on here, though.

@WespectRamen

2 жыл бұрын

@@werewolfmoney6602 i was also thinking this

@doofy3564

2 жыл бұрын

1000% this. Amazon warehouses/drivers have been getting busted more and more for the same thing. Having worked in retail/food as well as been around sketchy people my whole life, the warehouse/support was my first thought in this whole scheme.

@tobiwonkanogy2975

2 жыл бұрын

I don't think they would take them everything is tracked. even after it leaves the warehouse to a return center, the return center makes up pallets and sells those off to someone else. Everyone has a bad day and screws something up , being honest about might cost them their entire job but lying keeps the blame off any one person. Its not right but likely the cause.

Newegg has definitely gone downhill - glad this is being talked about more widely

@lindasherman9921

2 жыл бұрын

Newegg has always been scummy. It's just that we hear more reports now than 20 years ago because more people are buying computer parts and talking about their problems on social media. I stopped buying from the 20 years ago because they sold me a piece of shit and wouldn't refund it, and they've been in business 21 years.

@rumham7631

2 жыл бұрын

@@lindasherman9921 I can’t say how they were 20 years ago, but the reason they have declined so much recently is because they were bought out by a Chinese company who basically cut all customer service budget and prioritized profit over all else, leading to a super shitty experience for their customers.

@volvo09

2 жыл бұрын

@@rumham7631 those chats sound exactly like what you'd expect from bottom barrel outsourced customer support. I'm done with NewEgg... Bye!

@Grimmwoldds

2 жыл бұрын

@@rumham7631 They were better 20 years ago, but still had some problems(less than Fry's electronics customer service desk though). I never had a problem, because they were terrified I would show up at their warehouse in City of Industry(IT tech doing will call)

@alanhonlunli

2 жыл бұрын

Newegg was once a California startup. It's now Chinese owned and gives zero fucks about it's customers.

Bet the guy who denied the return got fired because he did it to a guy with popular tech KZreadr upper management was like damnit billy you know we only screw the little people so there's no repercussions 😂

@gmualum08

5 ай бұрын

LOL facts!

One of the happiest days of my life was when an employee in the build your own section of my local Microcenter told me they would match Newegg prices. That was years ago. Now their prices are right there. It's nice to be able to shop locally and not have to deal with an anonymous person via email/phone if there's an issue.

@eb0n1te

2 жыл бұрын

Yep got my last computer at frys (rip) and they tested and built it for me in case any malfunctioning parts

@user-vo7fp1yj6p

2 жыл бұрын

I have the exact opposite story. I went to my local retailer(plaisio) and asked them if they could match the newegg price , they told me to buy it from Newegg then and were quite mad at me. I ended up buying it out of peer pressure and because it was available immediately.

@IshamTrivedi

2 жыл бұрын

Yeah, it's easy to tell if someone is genuine in-person.

@TheElectricMayhem

2 жыл бұрын

MicroCenter is wonderful and I love them dearly. The only place I love more, is Crutchfield but they refuse to price match. Even against big box brick and mortar. They’re the best to work with tho. They do offer solid deals and their customer service is the absolute best.

Newegg finally pulled their scummy moves on a dude who's unafraid to be vocal about small issues, let alone calling him a liar to his face and taking $500 from him

This makes me incredibly angry. As a normal customer you’d be almost completely out of options. Thank you for doing this, Steve!

@volvo09

2 жыл бұрын

Yep, sooooo scummy.... Get lost, stupid customer, we took your money now we're done with you.

@zerrano

2 жыл бұрын

Thanks steve

@supasexystick

2 жыл бұрын

Sorry you voided your ability for a class action when you purchased and agreed to our terms and services that included binding arbitration....

@rdizzy1

2 жыл бұрын

Yes, I would do a charge back from my credit card company if you used a credit card, but they would likely ban you as a customer after that, but at least you get your money back.

@Mortac

2 жыл бұрын

@@rdizzy1 Who cares if you'd get banned? You just don't do business with shady companies like this one.

7:30 I have a tip Ive learned when dealing with support at times like this. When they say "I'll have to contact someone by email, whatever", say "would you mind if I stay on the line while you write it, to make sure my concerns are represented". It should only take a minute right? So you kind of confirm they actually DO IT and dont immediately forget. There is no easy way for them to answer that other than just saying no, so then you request a different option still.

15:40 "It escalated to furious..." That resonated with me. I quit shopping at NewEgg years ago because a simple issue, trying to return a damaged computer case that arrived in an undamaged box, took me from disappointed to... well, furious. It's good to see they messed with the wrong guy this time. Thanks, Gamers Nexus.

GN: "If you make the very busy delivery person stand there while you open the box and inspect 2000 pins, you're an a** hole." So well said I can't even handle it.

@TheDestructodave520

2 жыл бұрын

Yea. Those guys are in a dead run delivering from daylight to dark; they dont have time to sit there and watch you inspect a product.

Supporting GN because of a willingness to call companies out is why I’m considering buying merch I don’t actually need.

@Dirty_Bear22

2 жыл бұрын

They have a pretty nice screwdriver set and anti static mats as well.

@EXG21

2 жыл бұрын

That's why I have 4 coasters that serve as decorations. Ha ha.

@solarbirdyz

2 жыл бұрын

You can legit straight up give them money. I have. You have to dig a little but the link is on their website.

@kevinbaker2470

2 жыл бұрын

@@solarbirdyz send a stripper/escort to their office. Steve will appreciate it

@CoolJosh3k

2 жыл бұрын

@@solarbirdyz I ended up finding that while browsing the products. I reckon I’ll grab a brand new mouse mat and a brand new anti-static wrist strap. Both of which I would actually be able to make use of.

I stopped shopping with them the moment I saw the price-gouging for the New Egg Shuffle, but now I'm going to start actively telling people to shop elsewhere. Absolutely ridiculous, predatory, negligent, and most likely malicious. Wow.

@alecmiller5296

Жыл бұрын

Any suggestions on better places?

@techtech9062

8 ай бұрын

Microcenter

@ryantruman6956

8 ай бұрын

Wow can't believe I missed this for a year. As @techtech9062 said: Microcenter, if you're blessed enough to have one in your area.@@alecmiller5296

@xXSasukeXx89

2 ай бұрын

@@alecmiller5296go to real stores where you can return things and buy things in person instead of ‘ghost centers’

I made a huge oversight and ordered a ASUS mobo that was openbox. I get it and they don't include the backplate and its covered in used thermal paste. I call and was told too bad for me. I also notice the original RMA sticker is still on the bag and it says that its dead. I ask them to look up the RMA to find out the issue. Rep tells me that it was tested and in perfect working order. I build the entire pc to find out its dead. Now dealing with this lady in the chat who takes over 5 minutes to respond and isn't helpful at all. I hate myself for ordering from this company...

This is going to cost them SO much more money than a single mother board, or even, potentially, all the items they've ever illegitimately refused to RMA. They certainly won't be getting my money again. Not a great move, NewEgg.

@saassas5879

2 жыл бұрын

Yep - great timing on this video considering I’m about to be in the market to build a new PC for the first time in ~6 years. Definitely not giving NewEgg any money.

@erikedhlund4415

2 жыл бұрын

​@@saassas5879 it's tragic, NewEgg was so epic... then they got sold to the highest bidder i guess?

@ghunther0111

2 жыл бұрын

They lost my business with the forced 3000 series graphics card bundles that came with exploding PSUs. Garbage company that doesnt care about anything but shoveling shit out the door and hoping a customer gets covered in it.

@osrr6422

2 жыл бұрын

No more money from me when they got bought out by some chinese company.

@gerthddyn

2 жыл бұрын

Thank god I have a microcenter. I wish you had one, my friend. They are awesome.

This is the second newegg horror story I've heard in a period of 12 hours, a user in my patron discord server won one of their shuffle things to get a gpu and monitor the winning email notification arrived 2 hours late... and apparently it's a pretty widespread thing.

@alanhm2000

2 жыл бұрын

I got my 6800XT from a Newegg shuffle in March of last year. I remember I got the notification email for it literally an hour before the shuffle expired. Luckily I was in a position to actually go through with the purchase before the timer ran out, but it was still a pretty shit experience. The confirmation email of the order didn't even come until an hour or two after the shuffle ended so there was a period of time where I was stressing over whether Newegg was going to screw me out of $1100

@ironoverheat465

2 жыл бұрын

@@LeonNadwislanski You must think its so fun to baselessly accuse someone of one of the few things that can ruin someone else's life, huh? God are you pedohungry and reaching

@koalaunknown

2 жыл бұрын

@@LeonNadwislanski he is 18..

@ironoverheat465

2 жыл бұрын

@@LeonNadwislanski Bro give me a single reason why you think its ok to jump from "patreon discord", which HELL you could've even passed by commenting that you think it's SUS, to "lol pedophile". Do you have any fucking idea of the significance of making that accusation, with no evidence other than a hunch?

@markdsm-5157

2 жыл бұрын

@@ironoverheat465 sounds like that person is a little too comfortable with twitter culture.

I stopped dealing with them years ago, due to similar issues. Sending me broken boards, charging me restocking fees for said broken items. So, reselling after I tell them it's broken? selling used items... The list goes on.

Thanks for your public service content. I was considering buying an open box computer from Newegg, now I'm warned !

@pricklycats

Жыл бұрын

Don't buy one period lol they literally sent me the wrong computer my first time purchasing not even open box. Then it stopped working within the first 20 days. They replaced it with the actual real PC that was in the original photo. But the fan wasn't even plugged in or compatible. Then they sent me the exact same fan AGAIN. Like it works but it's not actually plugged in it's just touching enough that the fan works. Fucking ridiculous amount of shit I went through with this company lmao.

@pricklycats

Жыл бұрын

It was built by ABS so probably their fault but still

It’s crazy. Newegg could’ve been the “Target” to Amazon’s “Walmart” but ended up deciding to be the used car salesman of the tech world.

@Channel-gz9hm

2 жыл бұрын

They got really shady after the original owners sold the brand. Feels like a pawn shop at this point.

@filanfyretracker

2 жыл бұрын

@@Channel-gz9hm shit, They sold it? that and them being public traded explains everything. They used to focus on C/S now its to quote a classic rap tune, All About the Benjamins

@dotcom624

2 жыл бұрын

BOOM, I like this. Pandemic style, surprised how many “free” items I’ve gotten because they’ve been broken and it cost more to ship back than to just write off. Thankful for companies like that! (Not abusing systems, just literally been told to throw, use, or donate an item that was “broken” but not unusable, like a pump on any bathroom item) edit: bathroom item, nothing specific, lol

@LatitudeSky

2 жыл бұрын

Yep. For a time, they outdid Amazon with things like upgrading shipping for free so ground orders got 2-day instead. Newegg excelled at delivering beyond customer expectations and Amazon struggled for a long time to compete. Where Amazon won was by having warehouses everywhere and their ruthless pricing. Rather than try to fight that, Newegg went down a different, darker path. It is not the same company it once was.

@GamerErman2001

2 жыл бұрын

I refuse to buy from Newegg since they sold me a broken prebuilt (it had GPU problems) with one of those potentially explosive Gigabyte PSUs. Sure I got a refund but they tried to dump a dangerous product on me! Sad thing is they may stick that PSU into another computer and sell it and kill another GPU or even worse set something flammable on fire and burn down a ton of stuff or kill someone! How are neither Gigabyte or Newegg getting in trouble for continuing to sell this product instead of doing a recall?!

I always find it strange when companies pick these kinds of hills to die on. Customer spends tens of thousands of dollars with us? Let's screw them on a fairly small purchase so badly they'll never shop with us again!

@2011blueman

Жыл бұрын

Yeah, newegg is way behind the times and I suspect they don't use customer lifetime value in their decisions.

@zikegladion6848

Жыл бұрын

Amen

@Dowlphin

Жыл бұрын

@@2011blueman In theory we could even commend that as a kind of everybody-equal approach, but here it will surely be just careless conduct.

@animalyze7120

Жыл бұрын

It's what happens when young college grads are put in CEO or upper management positions before having real world working experience to go along with the book material they supposedly read.

@orppranator5230

11 ай бұрын

@@2011blueman “Behind the times”? Keeping loyal customers loyal, by returning that loyalty in kind, has existed for a long time.

I appreciate all the hard work that has been put into this.

Keep doing the great work you do! We need more people like you!

Getting flashbacks to when Microsoft said Newegg was selling illigitimate licenses. Seems not much has changed.

@neosrt10

2 жыл бұрын

At lest Software doesnt spark fires ..only bad hardware does that ..unless its bad software thqt causes hardware failure..oh crap.

I got scammed by a 3rd party seller on Newegg. They faked a shipping number showing the item delivered. Took them 4 weeks to get my money. I have been their customer for 10 years. Not anymore. Very frustrating.

@HunkMine

2 жыл бұрын

This happens with anything being shipped, it probably just got stolen in the mail

@KunaiKrazy

2 жыл бұрын

Always the 3rd party sellers. I had to email Newegg three times for them to wring the neck of the seller to refund my money on a non-working monitor. Took 2 weeks of back and forth just to get my money back. Never trusting 3rd parties on that website ever again.

@ClannerJake

2 жыл бұрын

i had a similar issue, someone was selling cheaper ram as more expensive, cause who actually inspects hundred dollar items.... they then pretended to not get the RMA.... and newegg had no issues with the fact the seller was actively scamming people.

@BradleyLyman

2 жыл бұрын

This literally just happened to me. I didn't realize I was buying through a 3rd party until after the fact. The item got a "shipping label" so the site showed it as being shipped, but never actually picked up for delivery. By the time I tried to contest and get my money back? The seller doesn't exist on the site anymore. Money's just gone.

@HeirofCarthage

2 жыл бұрын

@@HunkMine I have lived in this home for 8 years and never had something stolen in the mail. Crime rate here is so low you don't even have to lock your car. Also it was only after two weeks of not receiving my item that the 3rd party then created the fake tracking number. Trust me. I can tell a scam from a stolen package.

Thank you for understanding the postal workers stress as well, thanx man, for real!! We work harder than the entire country at my office so it means something to us.👍👍

Wow this video is absolute gold. Thank you so much for sharing this and producing this video.

The last time I orderd from Newegg, I purchased over a grand worth of equipment. The equipment never showed up on my doorstep despite Newegg stating it was delivered. I filed a police report and checked with UPS who claimed that it was never shipped to them despite me having a tracking number and a delivery notice from Newegg. Newegg refused to do anything abou this to make it right. And that was the last time I will ever buy from Newegg.

@maggot514

2 жыл бұрын

I basically experienced the same thing, the difference was that I had my delivery stole from my door and they closed my support claim because i didnt have a police report at the time of filing and refused to reopen the claim. It took the threat of a chargeback and the police report to get a replacement. I told support they should have 1. unmarked boxes after X amount of money 2. After X amount of money they should default to having clients sign for the package to avoid theft.

@alexxxvill69

2 жыл бұрын

They used to be good before they got bought out.

@Chicken_Dippers

2 жыл бұрын

As a Brit, I am absolutely amazed by the US delivery system! Our delivery peeps will knock for any package that doesn't fit through the letter box (we don’t have a box at the end of our drive/garden like you guys, we have a hole in the door xD) and if you don’t answer, they’ll try give it to a neighbour and post a note through your door saying who has it so you have proof and your neighbour can’t screw you. If the neighbour doesn't answer, they post a different card through your door telling you to collect the item from your nearest depo. And the delivery person will take it back to that depo. This is ALL types of deliveries whether it’s tracked or basic second class 😅 And it’s all companies as well. AND! If you can’t collect you can request a redelivery 😂

@nickpadgen2490

2 жыл бұрын

Other than the police report I experienced the same thing with a CPU. $500 down the drain, fuck, Newegg.

@austindavis2103

2 жыл бұрын

@@Chicken_Dippers most companies will replace products you dont sign for

I "won" the Newegg lottery for a 3080ti video card in November. When the card arrived it was in an opened box with all of the documentation and accessories missing. Luckily when I saw that the box it was in was closed with packing tape and was generally damaged I recorded my opening of the box. They attempted to claim that it was impossible that the item was previously sold I sent the video to them. They accepted the RMA and around two weeks later I got an actual new card.

@daytimerocker3808

2 жыл бұрын

wow im definitely recording opening cards like that.

@tomlindo2863

2 жыл бұрын

@@daytimerocker3808 or just dont buy from newegg anymore. but still maybe record...

@ripleyhrgiger4669

2 жыл бұрын

Many cards were sold after the bitcoining mining thing took a hit for awhile. No doubt you probably got a card that was used in a bitcoin mining operation.

@brandonjohnson4121

2 жыл бұрын

@@tomlindo2863 Newegg isn't the only scummy company. Definitely record any new expensive parts. Takes 5 extra seconds to hit record then stop, but can save thousands of dollars.

@honchoryanc

2 жыл бұрын

Why i only buy video cards at best buy

A nearly identical situation involving a motherboard happened to me 10 years ago with Newegg. Haven’t done business with them since. Nice to see they’re up to their same old tricks.

Love how "real" you are in your videos. It's refreshing. Keep it up man.

Just checked my order history and i’ve been their customer since April 2002. Almost 20 years. Thank you Steve and the Gamer Nexus team for bringing this to my attention. Even though I’ve never had any return issues with them, but knowing how severe this issue is, I don’t want to wait until it’s my turn. I’m no longer their customer either.

@havokprod

2 жыл бұрын

I was about to type something similar

@Vincentl2189

2 жыл бұрын

I was a customer for 7 years before I was bit by this exact issue. Also 5 years ago, they will continue this practice.

@roboflex3162

2 жыл бұрын

same

@zik316

2 жыл бұрын

Almost 10 years for me. I've spent several thousand dollars during that time and I'm done as well. I thought they were the less evil choice over amazon, but apparently that's not the case anymore. Has it been downhill since they sold out a few years ago? They used to be champions of frivolous patent suits.

@RyLo18D

2 жыл бұрын

Been a customer for 7 years, this has also happened to me, I’m relatively certain the hit rate is high if you ever attempt to rma motherboards in particular. Also, Newegg wont handle warranty or even doa most of the time and you’ll have to deal with the long process of contacting the manufacturer and sending products back to China yourself. Newegg has fallen far from grace

This is unacceptable. When they sell "Open Box" items, Newegg should definitely take photos of that opened item as proof of it's condition before selling it. I no longer plan to buy from Newegg from this video.

@vanontom

2 жыл бұрын

They also sell open box or used items as new, I suspect (happened to me a few years ago, doubt it was accident). Especially motherboards, but possibly anything else without a manufacturer seal.

@nicholasvinen

2 жыл бұрын

It isn't just NewEgg, I bought a supposedly new 5600XT from a shop in Australia (before prices got crazy). When I opened the box the anti static bag seal was broken, the card was scuffed and it didn't work properly - overheated and blue screened constantly. Luckily they didn't argue over me returning it and sent me a working replacement after a few weeks.

@tifforo1

2 жыл бұрын

I'm a seller on Ebay with like three sold items ever, and even I would document the item's actual condition to the buyer before they buy it, and would attempt to do at least minimal basic cleaning before sending ti to them and would never send it with pubes sticking out.

@user-sw1wq8lh2w

2 жыл бұрын

The fact a damaged motherboard ever passes open box certification is ridiculous. If it was missing the CPU socket shield, that's also terrible they certified it. They know that has to be there, it's an instant rejection for RMA and has been for a decade.

@wittywolk

2 жыл бұрын

How photos would change the situation? If they want to scam they can upload good quality stuff pictures and then when you'll return it they'll say that it isn't the motherboard they sent you, that you changed it, etc.

This makes me sad… I bought the parts for my first PC build from Newegg, back in the day when it seemed like 90% of online parts dealers were scams. Over the years they’ve given me amazing customer service, but I guess they’ve decided it’s not worth the effort to keep existing customers

Great video as always! Thankyou for standing up for us customers! ❤❤❤

newegg refused a return on unopened speakers; Avoid newegg at all costs.

@mouaxiong8618

2 жыл бұрын

Newegg didn't even want to accept a return of 10 128gb unused/unopened packaging of USB drives, Said they all were used and have been written on. But all the drives I bought never even been opened.

@xaenon

2 жыл бұрын

I got an Intel mobo from NewEgg. Upon inspection, I discovered a bent pin right out of the box. NewEgg played this RMA game with me, and wouldn't give me my money back or exchange the board, but the original board did get returned to me. (semi) Fortunately, the only issue it seems to cause is I don't have dual channel memory, and this wasn't going to be a game rig at any rate. So my computer is actually functional, and faster than the six-year-old machine it replaced - just not quite as fast as it COULD be. Still soured on NewEgg, though. Damned shame, too. They used to be a decent source.

@surajrai9289

2 жыл бұрын

I am planning to buy a laptop, Should I or no?

@mikemiles2241

2 жыл бұрын

@@surajrai9289 get it from amazon or something

@farexponent9173

2 жыл бұрын

@@mikemiles2241 Just as bad to support amazon

I decided to never shop at New Egg again when THEY decided to scalp video cards with the shortage. Then it was even more laughable when they created the Shuffle... forcing customers to buy stale un-needed products along with products marked up 20-60% because of demand. I hope this causes them to go the same path as Fry's Electronics... out of business

@chrisness

2 жыл бұрын

Best Buy just sells to scalpers anyways

@vaikjsf34a

2 жыл бұрын

glad I never "won" the shuffle

@BryanGerhardt

2 жыл бұрын

@@chrisness best buy is guilty of increasing prices and self scalping too, but has released some products at MSRP the last 2 years

@Lucifronz

2 жыл бұрын

So many companies in the computer industry (and gaming) taking advantage of scalpers lately. It makes me sick.

@casedistorted

2 жыл бұрын

Anyone remember TigerDirect?

Don't have time to write a story but used NE for years and sure it's happened to me many times. Nice to see someone speak up about it. Thanks 👍 Thumbs up.

thanks for being the best at always calling out companies without worrying about relations with them and fear of not getting a sponsor from them, keep it up

Thank you for this video, I will not be making anymore hardware purchases from Newegg

@q8rix

2 жыл бұрын

you never noticed their WD red and Ironwolf hdd ? most of them are OEM without warranty

@toooes

2 жыл бұрын

Soooo… Amazon and Microcenter?

@tmacfan2132

2 жыл бұрын

Does anyone use Newegg anymore?

@q8rix

2 жыл бұрын

@@tmacfan2132 tech deals only promote them

@Antebios

2 жыл бұрын

@@tmacfan2132 I used to buy from NewEgg all the time, but their prices are higher than elsewhere. But NewEgg does have a huge buying option.

I bet they took his broken motherboard, lied about sending it back to him, and literally sold it again to the next "sucker" they could scam.

This video is 2 years old. I think it's time to share it again. Thanks, Steve.

Now that they've fully responded it's quite obvious that theft is a part of Newegg's business strategy.

I've been a Newegg customer since 2012, and I stopped using them last year when this very issue happened to me in a nearly identical way... unopened packaging returned and rejected due to "damage". I am glad this is coming to light finally. Thank you.

@volvo09

2 жыл бұрын

Did they send it back? And if so, what damage was it? Did it look faked like someone purposely rubbed something on the socket? Or like a noob f'ked it up? I have seen people damage motherboards, but not as commonly as they're claiming. I sent like 100 back to Dell over 8 years doing repairs in an office and never had one returned. I know of co workers who damaged boards and got them returned, so this really does look like a scummy Newegg issue.

@Muddfoot01

2 жыл бұрын

@@volvo09 they did send it back to me. No idea if the damage was done on purpose by them, and I'm not claiming it was. My main issue is they knew the box wasn't opened, so how was I responsible? I chalked it up to lesson learned and have simply never bought from them since.

@SangheiliSpecOp

2 жыл бұрын

@@Muddfoot01 damn...

Yeah, that MB is gonna cost Newegg a lot more than $500. Thanks for letting their customers know.

Thank you Steve! :) Keep on Keeping on...

They're basically "all sales are final" in practice. And Steve, so glad this happened to you.

Many of these problems have already happened with our company here in Brazil. we fight against bad RMAs but nothing changes.

@Things0

2 жыл бұрын

Falar nisso, como foi a festa de aniversário do RMA da Zotac?

@K9PT

2 жыл бұрын

@@Things0 Bom ver a Chipart por aqui!...Abraço desde Portugal

@pilaodagua

2 жыл бұрын

🏆

@seumelhoramigo6186

2 жыл бұрын

Lol

@mateuscampello

2 жыл бұрын

Não desistam, é importante que essas empresas não saiam impunes, pois são enormes e os clientes, em sua maioria, não poderão fazer nada contra eles. O trabalho de vocês para melhorar RMAs é importante.

Looks like they are expanding the Newegg Shuffle philosophy to other aspects of the business.

@opikafafa5974

2 жыл бұрын

De los mejor son unos NUDE-DATTING.ONLINE Sun: "Hotter" Sugar: "Sweeter" Joonie: "Cooler" Yoongi: "Butter" Son unos de los mejores conciertos, no puede ir pero de tan solo verlos desde pantalla, se que estuvo sorprendente. Ojalá la cultura europea se representara más a menudo tan bellamente. No puedo dejar de decir "oh, esto es hermoso" a lo largo del video.. Uyunan çıgıp, tigi jer-jerdi izdedi. Al kiçinekey koyondu wins taba algan. Al bir az oylonboy koyondu karmadı. '' Bul koyon menin kursagımdı toyguza albayt '' dep oylodu arstan. Arstan koyondu öltüröyün dep jatkanda, bir kiyik tigi tarapka çurkadı. Arstan aç köz bolup kaldı. Kiçine koyondu emes, çoŋ kiyikti jegen jakşı dep oylodu. # 垃圾 They are one of the best concerts, you can not go but just seeing them from the screen, I know it was surprising 💗❤️💌💘

@hhectorlector

2 жыл бұрын

lmao

I had a horrible experience with Newegg back in 2019. I bought a Radeon VII, it literally was going to be my first brand new graphics card I’d ever had in my 7 years of PC gaming at that point, let alone a higher end current generation card. Well needless to say it didn’t show up. When it was “delivered” I was literally sitting in my living room in clear view of the front door/patio when I got the notification. I’ve had it happen in the past a few times with Amazon, where it’d sometimes eventually show up 1-3 days later. So I waited 3 days and it didn’t show up, I contact support and they tell me I have to fill out police report with my local police department for package theft and send it to them. They said because the item was over $500 they required it, I paid $599. Never had to do this with Amazon even with a more expensive item, it seemed ridiculous given my $5000+ purchase history with Newegg from 2012-2019 and the fact that I was by the front door the whole day it was “delivered,” if someone stole it I would’ve seen it. But whatever, I fill out a police report online through my police department, get a digital report, email it to Newegg. A few days passes and they reject the claim. I call the officer assigned to my report and have him fill out a detailed report and he leaves all his contact info in the new report. I send the new report to them, again rejected a few days later. I then go into chat where they basically tell me there’s nothing they can do, they won’t send a new card, they won’t refund, they won’t even give me store credit. I call, get the same crap. At this point it’s now ~2 weeks after it was “delivered.” I didn’t want to have to do a chargeback so I planned on waiting another week, well fast forward ~3 more weeks I come home from work and there’s a Newegg box on the porch. I check the tracking code on the box and it matches the original one. So idk if UPS lost it, or it was misdelivered and the person took forever to give it back to UPS or what. But needless to say at that point I was bitter with Newegg for basically implying I was a liar and that I was lying to the police for a report which is a crime. So I ripped a supervisor a new one on the phone until they offered a full refund to my credit card. Because at first they said they wouldn’t take the return because it’s past 30 days and then they offered store credit, until eventually the supervisor did the full refund. I, like Steve, preferred to give Newegg my business over Amazon as long as the price wasn’t more than a couple percent higher because I had such nostalgia for the site and their past customer support. Well since the ordeal I haven’t bought a thing from Newegg since, I literally just use it to find parts because the site is more organized and then buy everything from Amazon even if it’s more expensive (which is rare.) I will literally wait for something to come in stock on Amazon even if Newegg has it.

Thanks for the heads up. I've already had a problem with Newegg and their shipping. I was going to give them another try but given your experience I'll wait for a better retailer to have in-stock.

@kunclebuc

Жыл бұрын

I hear you. I just ordered everything to setup a new system. You almost need software just to keep track of all the different tracking numbers. One item here, one item there. NUTS!

the fact they refunded you after finding out who you are actually bothers me more than the fact they cornholed you to begin with. step one was shady, step two was mega-overdrive-sleeze-factor > 9000

@siyuanliu8043

2 жыл бұрын

Yeah I'm more bothered by the second part, too. Step one was to f**k one customer, but their step 2 was to f**k every other customer!

Newegg has been on my "hard-no" list for years after they screwed me over back in like 2014 or 2015. What I bought, isn't what was shipped, and they wouldn't accept the return because I couldn't return what they never shipped. Between this, that, and the third party crap they pull now they're not worth dealing with.

@marcogenovesi8570

2 жыл бұрын

They were Amazon before Amazon

@derelictmusic3218

2 жыл бұрын

had the same problem. They shipped me ECC RAM instead of regular RAM and then refused to refund me because they claim it was the wrong item. Thinking back I shoulda just kept the ECC RAM since it was worth more and I could've resold it, but instead they kept my money and the RAM.

@sd2go

2 жыл бұрын

Jesus, a slimy company

@sd2go

2 жыл бұрын

@@derelictmusic3218 they never returned the ecc ram - bullshit

@megapet777

2 жыл бұрын

damn I hope newegg goes bankrupt very soon

Steve slaying over here. Plus one for Customer Experience. Thanks man!

Thank you so much for this video! My first computer build was in 2018 and I’m getting ready to do another one. I vaguely remembered Newegg had some a few issues years ago selling open box items as new so I decided to search to see if that was just a one off situation. Apparently not and I will definitely not be giving Newegg any of my money. It’s just not worth the chance or aggravation dealing with scam like tactics from a large company.

I stopped shopping there when they started the “ newegg shuffle” winning the chance to buy an overpriced gpu at scalpers price usually bundled with unwanted items. Terrible business practice.

@vanontom

2 жыл бұрын

They've been making a killing from the shortages, huge markups over MSRP, revitalizing the business. And yet they still continue these other predatory practices. Wonder who actually owns and runs the company these days.

I love this fucking video. Ruin these people as hard as you can. I'm so tired of the normal person getting completely screwed by bigger companies. We need way more of this.

@NinjaSushi2

2 жыл бұрын

Oh yes. Me too.

@themauriciobunch2442

2 жыл бұрын

SAME!!!!!

@jaydse6929

2 жыл бұрын

Newegg, refused a return on unopened speakers.Avoid at all costs.

@Gogies777

2 жыл бұрын

Yeah i agree,screw these scammers.One company here in Vancouver wont even honor a return even if it's a dud on delivery just because it's covid/pandemic matter,canada computers *cough*.Also never buy an open box specially when it only like 10 percent cheaper than a brand new one.

Glad I found this video, looking to build my first pc and realized it’s a pretty terrible time with prices being insane but I was making a shopping cart on newegg til I found this video. Appreciate the heads up 👍🏼

Thank you for making this video. All big companies have teams of people that are paid to think up horrible crap like what happened to you and hundreds of others. People like you making a really influential video like this will help force these companies to stop with the B.S.! If crap like this. Is put out there in full view of the world. These companies will start loosing money more and more. As long as there are people like you. We all as customers will have a better experience with our favorite hobbies or livelihood. Thank You!!!

Can we mention how even when Steve is beyond pissed, he still understands the rock and hard place customer support teams are in? So many people don't get it.

@vileCR999

2 жыл бұрын

I know, he truly is our PC Saviour

@schlafanzyk

2 жыл бұрын

Hard to expect excellent service from underpaid, outsourced workers who do not give a flying fuck about doing a good job - and rightfully so. They are not professional lie-detectors. And RMA scamming on the customer end is probably just as common as open box scamming on the seller end.

@helldemituz

2 жыл бұрын

Yeah you are right. I would love to Do customer Service for gamers Nexus. (i Was on Amazon 1,5years)

@robinbinder8658

2 жыл бұрын

i work in cps, and if you do your work good then youll always find a solution even when the company doenst provide you with tools to do so. bullshit excuse

@_Azzychan

2 жыл бұрын

I work in CS - WFH email support though ModSquad. It's rough sometimes. I try to give support people the benefit of the doubt until they start getting hostile towards me.

Steve is a gift to this industry, true journalism and truly defending the people with his platform

@frankstared

2 жыл бұрын

Meh, how many times have they heard about New Egg's bad behavior in the past and have done nothing to help out the little guys? They made this content because they were finally burned. This is not altruism.

@scroopynooperz9051

2 жыл бұрын

Yes but now Newegg is probably gearing up to have him assassinated.

@frankstared

2 жыл бұрын

@Kris B Once someone (in this cane many) shares their experiences, even anecdotally, it is personal. How does Gamer's Nexus get the ideas for most of their content if not through the proverbially grapevine.

@frankstared

2 жыл бұрын

@@scroopynooperz9051 No, they'll just blacklist him.

@frankstared

2 жыл бұрын

@Kris B lol, mean business indeed!

I regret buying stuff of Newegg this week... I ordered 4 packs of 32GB Silicon Power DDR4 RAM, 100% failure rate. All of them were failed. I tested them in a working motherboard. I bought two new Gigabyte motherboards from Newegg and neither of them would post, nor would they even give an error code using a 4 pin speaker. Really crazy that they shipped so many DOA items. I sent the items back and waiting for them to respond. Hopefully I don't get screwed even though I feel already screwed by them. A guy in my work actually bought a motherboard that was also DOA and they refused to take it back.

Sounds so frustrating if something like this happens to you. Good awareness video

The fact that they refunded after learning who he is, and what might happen, is maybe the slimiest thing they did.

@stinkycheese804

2 жыл бұрын

Have to disagree. Slimiest was having no policies in place that prevent this in the first place, then making it right when caught is just what any merchant should do.

@2lips1lolipop72

2 жыл бұрын

- 10% in their stock,in the last 2 days POOF 300milions into air

@SlenderSmurf

2 жыл бұрын

I went from zero respect to negative respect at that point

@SlenderSmurf

2 жыл бұрын

@@stinkycheese804 they only made it right because they were caught *by someone with a large audience*. Any action they take based on that is worthless.

You mess with Tech Jesus....you feel the wrath. Moral of the story: just have good f-ing customer service in the first place and these things won't happen to make your company look bad.

@NightMotorcyclist

2 жыл бұрын

[Tech Jesus Has Entered the Chat]

@adamszuszkiewicz1709

2 жыл бұрын

CRM is such a crucial part of a businesses success and yet so many companies just completely overlook it and think they can just slide, but sooner or later it'll come to backfire on them lol

@kyriakos098

2 жыл бұрын

Doesn't even have to be good... Just honest

@clarifiedevidence530

2 жыл бұрын

@@kyriakos098 in order to be honest you need to have some goodness in yourself right?

@SkiRiverRun

2 жыл бұрын

@@adamszuszkiewicz1709 This isn't just lazy letting it slide CS though, this is specific, antagonistic, and intentional anti-customer service. I will no longer consider NewEgg for any purchases. Fortunately, I'm only 20 minutes away from a MicroCenter and Amazon ships really fast to my location as well.

Glad I watched this video. I've bought from Newegg before, ill make sure to check with competitors before considering them in the future.

Great video. I purchased parts to build a new tower recently and used Micro Center for nearly everything, and Amazon for anything they didn't have, or for things I thought of later when wanting to make changes. Used Newegg in the past for about 20 different builds for friends and family. Probably won't use them anytime soon.

I used to work for a company that discovered fraud in their RMA department, where an inspector would "scrap" a part due to false damage, and then pass the item to a shipper that sent the item offsite for sale on eBay. I wonder if something similar might be happening here.

@harblfan

2 жыл бұрын

FYI newegg has an ebay store

@MoA-Reload...

2 жыл бұрын

Quite a common scam in big box retailers. Currys in the UK was rife with it for a long time. Years ago when Sony still had VAIO they refused to stock Currys for a while because so many RMA's would "vanish"

@psycronizer

2 жыл бұрын

@@harblfan yep, yep, yep yep....

@psycronizer

2 жыл бұрын

@@harblfan kinda says it all doesn't it...

@michealrossiter148

2 жыл бұрын

@@MoA-Reload... when you say "so many", are you referring to the fact that Sony in a single year lost over 40,000 (Yes forty THOUSAND) RMA'd items including Playstations from Currys alone?

I bought $3500 worth of NAS HDDs from Newegg just a few weeks ago, but wouldn't have done so if I'd seen this video first. I'd likely be even more screwed because we're located in Australia, and return shipping is a nightmare. Props to GN for making this video and shedding light on the situation.

@colonelwirehead2045

2 жыл бұрын

I'm in Australia as well and was looking at graphic cards from them due to the lack of them here. Sure as heck not going to them now. I just can't afford to loose $2500 to a scam company. FU Newegg burn in hell...

@ThylineTheGay

2 жыл бұрын

Is it cheaper to buy from them instead of Australian hardware stores?

@tams805

2 жыл бұрын

@@ThylineTheGay You don't want to know what the price of any electronics in Australia are like.

@CreatedTech

2 жыл бұрын

@@ThylineTheGay Australia has some of the worst availability of tech hardware in the world. Not only do we simply have almost nothing to choose from, it's often cheaper to buy from overseas, shipping included (but we get screwed if we get a DOA or have to return something). I saved several hundred dollars buying these NAS drives from the US, having them shipped 10,000km across the pacific ocean, and delivered to my front door compared to walking down to the local store and buying them (they weren't even in stock). That being said, I ain't buying anything more expensive than around $300 from Newegg again after this video.

@Jimster481

2 жыл бұрын

@@colonelwirehead2045 I doubt it will be a problem. Honestly this video is a bit over the top, while I am not saying that Newegg did the right thing here. He has admitted to spending tens of thousands of dollars with them and never having a problem. Moral of the story is not to buy open box.

I’m glad I came across this video, was about to drop $3k+ on parts from them but I’m now going anywhere else.

I've never shopped at Newegg, but I was planning on buying a PC case from them. Thanks for helping me dodge a bullet. Also, I applaud you on shining daylight on their scamming practices by speaking up, calling them out and exposing them. These people thrive in the darkness, hate the sunlight. Our consumer rights are being eroded by some of these business practices, like arbitration denying RMAs etc.

Was waiting for this. These videos are awesome, shame on Newegg

@user-pj6oc5gy2q

2 жыл бұрын

FUCK NEWEGG been getting away with this for too long

@calebj1442

2 жыл бұрын

I’d always heard horror stories about Newegg. I had decided I’ll never buy from them again after they shameless started pawning off exploding PSU’s on unsuspecting customers and now this just cements it

@slzfilms

2 жыл бұрын

Antonline and MicroCenter from now on... on behalf of these companies "Thanks Newegg.".

@ARTofTY-TV

2 жыл бұрын

With giant competitors like amazon, you'd think newegg would understand they can win through good customer service. Guess not. RIP Newegg. Micro Center is my new friend. (I don't work for MC BTW)

@k4g675

2 жыл бұрын

Sony/Playstation does the same thing they'll allow people to make 1,000s of purchases while suspended but won't let people refund anything while suspended and then people contact support and they just get told that they are suspended and won't refund your money and won't tell you why you are suspended and also you still can't transfer ps5 saves thru usb PS: Newegg I always saw as a scam almost always excessive prices and always charging shipping on anything to alaska

I've been a Newegg customer for years and spent thousands of dollars with them, but after this incident (and what it says about their business practices), I will be buying my PC parts elsewhere from now on.

@roentgen571

2 жыл бұрын

Me too. Ive never had a problem with them...but not going to risk it any more since PC parts are getting so expensive.

@everythingpony

2 жыл бұрын

From where? There is like no othet places?

@cj2708

2 жыл бұрын

@@everythingpony if you live near a microcenter, do try them out. I had a broken 5700xt purchased which they replaced no questions asked (they even recommended me to not use their repair service since it would cost money).

Thank you for making this

Thanks so much for this video !!! You just saved me from spending over a $1k+ at NewEgg on a motherboard for my own new build. I had no idea that Newegg was such a sketchy clusterf***k of a company that treat their customers with such contempt. I will avoid them at all costs and have our advised my work procurement department to do the same. Thanks again :) How is it that the government hasn't gotten involved yet with what sounds like an organized and systematic campaign of scamming customers out of their hard earned money ???

vids like this are why i love Steve and GN. They don't WANNA do vids like this, but when a company forces their hand, they always look out for the consumer and tell us the truth when they could easily opt for some kind of "good will" deal with these company's after they realize who they're dealing with.

@krakhedd

2 жыл бұрын

I appreciate Steve for having the integrity to still move forward with this video even after being refunded. I'm sure Newegg would have been happier to throw money and/or resources at him, a point he knows but still has too much integrity

Great video. Every company should treat EVERY customer like they’re an influencer with 1M+ subs. They do this shit to people thinking there won’t be any blowback and they can just get away with treating their customers like shit. They need to be called out more often.

@gautamdiwan5952

2 жыл бұрын

Didn't expect you here. Love your videos man and the knowledge you are imparting

@KairosObj

2 жыл бұрын

Which is why I like channels like Nexus coz they get stuff like this while undercover and thus are treated like us regular folks but lil do the retailers know they may screw with the wrong one...

@alphaspartan

2 жыл бұрын

Tbh you can't expect white glove service from every company. As a business you can typically only focus on two of these: quality, speed or cost. Competing with Chinese companies who win on cost typically means focusing on customer service (speed and quality) but charging more. I agree Newegg screwed up on this one. They'll never be as cheap as the Chinese companies so they should focus on customer service.

@herculesbrofister265

2 жыл бұрын

but on the flipside, Amazon's no questions asked return policy leads to a lot of fraud and them reselling returns that are missing accessories and/or obviously used because they don't bother checking stuff.

@SmokeyEdits

2 жыл бұрын

@@herculesbrofister265 lmao i bought a little on-the-go pipe kit on amazon and someone stole it. the empty shipping bag showed up in my mailbox one day. i asked for a refund (was a cheap little thing, but all the same, i didn't get my shit) and they said no

This is something that's a lot harder to prove anything on, and it is just anecdotal, but the only hardware failures I think I've ever had that happened unreasonably soon after purchase came from Newegg. I stopped ordering from them years ago now because of it.

@pricklycats

Жыл бұрын

Same

@pricklycats

Жыл бұрын

What would you recommend that's better?

@matthewgerlach5775

Жыл бұрын

@@pricklycats Microcenter, Alibaba

@jaskajokunen3716

Жыл бұрын

@@matthewgerlach5775 wish is best place for pc parts

Thanks that might have saved my build. I've been planning my first build and trying to get the best prices. Now im willing to pay the 10 or 20 % more for the add assurance that product will be right and have no problems when it needs to be returned. Just a couple of hundred dollars would set me back months on my new build.

"You should open up everything in front of the postman" is an example of someone finding anyway possible to take the side of Newegg, it's kind of insane.

@Treddian

2 жыл бұрын

I'm assuming it's someone who has staff and never actually receives anything themselves. They just assume that their staff are opening every package and checking the contents in front of the delivery person.

@RikoLime

2 жыл бұрын

Which also does nothing though, as the postman is not an employee of newegg. Theyd merely claim they couldnt trust the postmans word. Thats a bad excuse to try to use on a zenders part.

@crunbinklins

2 жыл бұрын

If there's one thing to know about any parcel service in the US, including USPS, it's that there's no way the carrier would be allowed to stand there that long without getting in trouble.

@mareli82

2 жыл бұрын

when i recive a packet not deliverd to my door but at the post office I have to sign for it before I open it and at that point I have asumed respncebilety that I got I want I wanted from the post service, its sign for and they are done.

@michealwilliams472

2 жыл бұрын

Literally one of the absolute dumbest takes I have ever seen. In addition to the reasons Steve gave, even if you somehow got a delivery person to stand there and watch you open and inspect it; their testimony would make zero difference to NewEgg and their "assessment."

Scamegg, never again.

@TheCvltMedia_

2 жыл бұрын

I left there dumb discord chat to.

@Ab-mc2sh

2 жыл бұрын

kzread.info/dash/bejne/l4qB2bidhNHQfrg.html

@DatHombre

2 жыл бұрын

Screw(u)egg

Never assume incompetence, where malice can explain it.

I am glad you do these I have only bought one item from them cause no one else sold it and I'm glad because I haven't had to deal with this bs

I like when companies are getting exposed.

@pandemicneetbux2110

2 жыл бұрын

It doesn't matter though because most people are idiots that are basically not paying any attention. It's one small part of why the "most popular" card would still be complete junk like an RTX 3060 even if the pandemic and mining surge never occurred. It's also something that in Steve's case is "open box." I purposely don't buy stuff like that because I natively don't trust people or companies not to scam me and automatically expect the markdown to not be anywhere near risk. All this is going to do is convince more people who see this not to buy open box and to just rely on mnfr warranty while assuming newegg's is busted. That won't stop the many millions of people that don't watch this channel. There's a reason all these corporations are still making record profits no matter the garbage and literal fire hazards they put out. ....yes I am absolutely jaded after dealing with tech companies

Thanks for the amazing work you do to keep the PC hardware industry accountable. If you weren't around, companies would get away with terrible behaviour like this.

@GamersNexus

2 жыл бұрын

Thank you! We're happy to see more and more reviewers in this position, too. Our small community has been able to establish some independence to be able to do this.

@pistonsjem

2 жыл бұрын

what a weird new feature

@brandonspikes

2 жыл бұрын

@@pistonsjem Pay to win chat !

@user-pj6oc5gy2q

2 жыл бұрын

@@kamran2035 don't forget the substantial cut that goes to YT. Would be better to just become a patron or buy something from their store ideally

@ClonesDream

2 жыл бұрын

Who gave you KZread Gold?

I’m convinced Newegg quality control is nonexistent and their customer service is even worse they shipped me a dead motherboard that literally had burn marks on the traces for the cpu