I am so upset. I got my vertuo pop and right out the box, blinking red light signaling machine error. I haven’t even had one single cup of espresso from this thing! Such a disappointment!

Concentraded Extraction???

good morning, I bought my machine in October, after the first coffees, I notice that, the coffee came with a lot of foam, and not much coffee, and this is in expresso coffee, I live in Portugal. I already send it to nespresso to fix it, but the problem remains, can you give me any tip on how to solve it ? thank you and have a happy new year.

@nespresso

6 ай бұрын

Hi, @rafavice20! Please send us your customer number by private message, so we can help you. Thank and happy new year! 😊☕

Too many things to remember 😂

@nikosniko7092

6 ай бұрын

Just go to Starbucks like the rest of us lemons

Just bought this about an hour ago. Followed the instructions to clean it but it never dispensed water and started blinking red. Now it doesn’t turn on.. what am I supposed to do about that?

@nespresso

6 ай бұрын

Hello, and thanks for reaching out. Could you identify your location, so we can assist you?

@makaylagriffin98

6 ай бұрын

@@nespresso I’m located in South Korea.

Machine error. Nice. Nothing but problems with these

@nespresso

8 ай бұрын

We're very disappointed to hear this! Please give us a call directly, 1-800-562-1465, and a machine expert will be happy to assist you.

User error - not sure how to fix this - based in Australia, had machine for only 3 months old, done all cleaning, descaling, resets - still blinking red :-( 3rd machine to fail!

@nespresso

4 ай бұрын

Hi there, we are very sorry to hear that you are experiencing an issue with your machine. Please give us a call via our toll-free number 1800 623 033, and we'd be happy to assist further!

So I just got the MACHINE ERROR blinking after a few months of usage. What should I do? There is nothing in the User's Manual regarding this.

@nespresso

7 ай бұрын

Hello, could you specify your location, so we can further assist you?

@keja0

7 ай бұрын

​ @nespresso Hey, thanks for the prompt reply. I live in Cambridge, UK. I think it might just need a descaling. I unplugged it and let it cool down, and when turned it back on again I now get the initial orange blinking light which it hadn't show me before. It can't finish the pod though, it stops halfway through and changes to double red blinking again. I ordered a descaling solution which I'm gonna apply tomorrow.

@nespresso

7 ай бұрын

Hi Keja, of course. If the descaling does not resolve your issue, we recommend calling our Technical Team on 0800 442 442 and then select option number 2, between 7am-6pm Monday - Friday, so we can assist you further. Many thanks.

@keja0

7 ай бұрын

All sorted, thank you.🎉☕@@nespresso

My machine has the ‘machine error” light, what do I do?

@nespresso

5 ай бұрын

Hi there, we are sorry to hear that you are experiencing problems with your machine. Please can you send us a PM with your full name, member number and primary address, and we will look into this for you. Many thanks.

Machine error - only a few months old, how to rectify, we are in South Africa

@nespresso

5 ай бұрын

Thank you for reaching out. We apologise for the problems you're having with your machine. Please contact the Nespresso Club on 0800637773 or email club@za.nespresso.com for troubleshooting tips or to arrange for your machine to be sent to the service centre.

What to do with user error?

@nespresso

7 ай бұрын

Hello, can you identify your country, so we can further look into this?

I just descaled my vertuo pop 2 days ago, but the descale alert is still blinking. Whats wrong?

@nespresso

3 ай бұрын

Hello, and thanks for reaching out. Could you identify your location, so the respective team can assist you?

@kozi6619

3 ай бұрын

@@nespresso im in Greece

@nespresso

3 ай бұрын

@kozi6619 Hello. We are so sorry for the inconvenience. Could you provide us a phone number in privet message in order to call? We remain at your disposal.

What does concentrated extraction mean?

@nespresso

11 ай бұрын

Hi Rogerio, the coffee volume will be reduced, resulting in a more concentrated brew allowing the aroma and flavours of the coffee to be enhanced. Many thanks.

@rogerioarmellini

11 ай бұрын

Thanks for the prompt response. I just got a Vertuo Pop machine and confirmed that it has the concentrated extraction feature. On a more specific question: If I use a 230ml pod, how long will the resulting coffee be using the concentrated extraction? How about the 150ml pod? Is the resulting coffee always the same, regardless of the pod I use or it will be a fraction of the original volume? Thanks in advance.@@nespresso

@nespresso

11 ай бұрын

Olá Rogério, como vai? Para que o processo seja realizado corretamente, a máquina precisa estar emparelhada no App e com Wi-fi e Bluetooth ativados (até para que as atualizações ocorram corretamente) - e para extrair a dose reduzida, basicamente deve-se dar um duplo clique no botão e a luz pisca de cor verde. Para realizar o processo corretamente siga o passo a passo: Coloque na máquina a cápsula de sua preferência; Aguarde a máquina estabilizar e a luz ficar parada; Dê um duplo clique no botão e está pronto! Essa funcionalidade possibilita preparar receitas incríveis mantendo a identidade do seu café predileto. Caso tenha alguma dúvida estamos à disposição! ☕

@rogerioarmellini

11 ай бұрын

Obrigado novamente pela rápida resposta. Contudo ainda resta a minha dúvida: Qual o volume do café que será feito quando uso essa função? É sempre o mesmo ou depende da capsula que eu usar? @@nespresso

@nespresso

11 ай бұрын

Rogerio, informamos que as medidas vão de 40ml para 25ml (exceto Bianco Piccolo), de 80ml para 40ml (exceto Bianco Doppio), 150ml para 40ml, 230ml para 80ml, 255ml para 80ml (não recomendamos) e 535ml não reduz. Se tiver qualquer outra consideração, temos os canais para atendimento 24 horas, via DM do Instagram ou Inbox do Facebook, o Chat, disponível no site Nespresso, WhatsApp e o nosso 0800 7777 737. Permanecemos à disposição!

User error? I followed the descaling instruction perfectly (proof being that it worked for my 2nd machine), yet its flashing user error at me. Such bullshit

@nespresso

Күн бұрын

Hi! We're sorry this happened. We'd like to connect you with the right team to further assist you. Let us know where you are contacting us from?

@formidableplays4750

Күн бұрын

@nespresso Already figured it out. Turns out only 1 of the machines needed descaling, so it was user error afterall. It's still weird to me why I can't descale before the machine stops working (requires descaling) though

worst coffee machines, had to remplace it twice and I’m always having issues. also to see that so many people are experiencing issues on reddit is CONCERNING

@nespresso

3 ай бұрын

Hello, do you need any assistance now?

ج

One of the worst machines mankind has ever produced

Worst machines I ever got it from Nespresso!!! God damn it this machines

“Machine error”: fuck u to discover kkkk

Blinking red and stopped working after 7 weeks. Could not be bothered with the trouble of fixing. Ridiculous product. Just going to buy another brand machine when on sale. You'd think it'd be in their interest to have well functioning, easy to maintain machines. After all customer for life with capsules when they do. I used 3 to 5 a day. Going to give my remaining boxes to a neighbour.

@nespresso

5 ай бұрын

Hello, сould you identify your location, so we can assist you?

@lindaohara7867

4 ай бұрын

Ireland

@nespresso

4 ай бұрын

Hi Linda, we're very disappointed to hear that you've experienced issues with your Machine. We'd like the opportunity to investigate this matter, and to resolve the problem you're facing. If you could please private message us via one of our social media platforms, providing information surrounding the problem with your machine, your membership number and address, including postcode, we can then look into this for you. Please accept our apologies for any disappointment and frustration caused by your experience. Many thanks.

Yeah, this is not a good machine.

@nespresso

4 ай бұрын

Hello, do you need any support with the machine?

COME ON NESPRESSO!!i m so dissapoiment with your this vertuo pop machines totally give me a headache..I’ve change 2 times from Nespresso outlet for this stupid vertuo pop!!!now I want full refund!!plus wasted my few capsule!! Goshhh!! I preferred used back my pixie capsule much better than this stupid vertuo pop!!