Is there a way to do a cleaning cycle for the other side? Where the coffee comes out from like I can with my Vertuo machine?? Every associate I've spoken to says to descale, but I shouldn't have to descale every week...

@nespresso

2 жыл бұрын

Hi Giselle, we recommend reaching out to a Machine Expert via our toll-free number, 800-562-1465.

I do this everyday and it still shows that I need to clean - just can’t get the orange light off. Very disappointed, as apart from this problem, I love the machine. Mine doesn’t have the instructions on the top like this one. I think it the model before.

@nespresso

4 жыл бұрын

Sorry to hear about your disappointment. Could you please clarify your country of living so we might better assist you?

@shellwish8648

3 жыл бұрын

I have the same problem...

Hi my machine stopped working fully it doesn’t turn on at all and I’ve done all troubleshooting before it stoped working the coffee came out cold and the steamer stoped working then it wouldt take water then the machine shut off, it’s been 4 months since I’ve purchased will I still be able to replace the machine?

@nespresso

Жыл бұрын

Hi, Yemeni! Would you please call us at 1-800-562-1465 when you are near your machine? We'll be happy to provide troubleshooting assistance.

Had my machine a few years now, love it but now i have a message after every milk steam when making a latte, it tell me my steam wand requires cleaning. I follow the steps as in the video as i have done in the past, but when I’ve completed the programme and make a coffee the clean steam wand message appears, even though its clean. No matter how many times i run the steam clean wizard it never clears this message. Ive even tried descaling the machine and a factory reset. The milk froths ok but the message will not disappear. Is this a software issue or something else

@nespresso

3 жыл бұрын

Hello Lee. Can you please identify your country, so we could further look into this for you?

@leeswift904

3 жыл бұрын

@@nespresso I am in the UK

@nespresso

3 жыл бұрын

Thank you for confirming that, Lee. In view of the issue you are experiencing, we would recommend contacting our Technical Team directly for further assistance. You can reach them by calling freephone 0800 442 442, and selecting option 3. Many thanks.

@MateenCharbonneau

2 жыл бұрын

@@nespresso i am having same issue after recently buying in Turkey

@user-tw1sl9ds5r

Жыл бұрын

للاسف مثل مشكلتك اخذت الماكينة منذ ٣ اشهر فقط وهناك مشكلة بالتبخير متقطع ويخبرني ان يجب تركيب فوهة البخار مع انها مركبة ونظيفة ندمت لاني اشتريتها

What is the price of this Nespresso ? Can you use regular coffee grounds, instead of the pods ?

@bradley7506

9 күн бұрын

@@user-hu8er1gs4w Nespresso pods are very expensive. More than $1 for each pod.

I lost the o ring. Can't find the source online. Please help!

@nespresso

4 жыл бұрын

Hi, spare parts for your Creatista can be purchased over the phone at 1-800-562-1465. Coffee Specialists are available 24/7.

@IvanMallia

4 жыл бұрын

@@nespresso is there any way to do this online for in Europe? Thanks.

@nespresso

4 жыл бұрын

Thanks for your reply. You can find a directory of Nespresso Clubs in Europe here: bit.ly/2pTfY65.

I cleaned the wand and still showing the orange message and ask me to clean the wand.

@nespresso

4 жыл бұрын

Hello. Can you please identify your country so we could further look into this for you?

Funny how it’s a monthly maintenance on this video but a daily schedule in the owners manual….i can’t imagine doing all this daily. Nespresso needs to get it together and tell us one way or the other if this job is daily or monthly

@nespresso

9 күн бұрын

Hello, and thanks for reaching out. Please identify your location, so the respective team can assist you

@bradley7506

9 күн бұрын

@@nespresso Canada

@nespresso

8 күн бұрын

Thanks for asking, Bradley. We recommend cleaning your machine’s surfaces daily or after each use. This includes emptying the capsule container, cleaning the coffee outlet, and wiping inside the machine with a damp cloth to remove any residue. If you use the milk option, fill the milk jug with potable water between the min and max marks, select the MILK function, and press START. When complete, discard the hot water and wipe the steam wand with a damp cloth. However, the in depth Milk System Cleaning Procedure shown in the video is suggested monthly to prevent steam tip blockages or when the display shows ‘Clean Steam Wand.’ We hope this information is helpful to you. Cheers! ☕

Cleaning the wand tip is a nightmare. In the video, the gent with the white sleeves uses the light finger touch to unscrew the wand tip. In real life, for us, it won't unscrew and we keep our machine very clean. We're able to unscrew the chrome tip but the black plastic tip won't unscrew. We have soaked the wand end in a cup of scalding hot water for 20 minutes. It won't unscrew. We have used a rubber jar opener to get a better grip. It won't unscrew. I could try a big pair of pliers but that would damage it. So now, courtesy of Nespresso, we will probably have to pay to ship the entire unit to their repair facility and pay to have a new tip installed. Maintaining this machine is not easy. Very unhappy customer.

@nespresso

5 жыл бұрын

We understand your frustration. Please call the Nespresso Club at 800-562-1465 and a Machine Technician will gladly assist in a resolution. Thanks for your continued patience.

@track400sprinter

5 жыл бұрын

Definitely not ideal, but you might be able to get them to just send you a new tip. If they won't own up to it, for less than the cost of shipping that beast in you could buy a new one ($15). www.breville.com/us/en/parts-accessories/parts/sp0011396.html

@whatever9770

4 жыл бұрын

morfeeene I totally agree, the stream wand is a big problem for me. Mine is still under warrantee, so they can come and get it themselves and fix it.

@whatever9770

4 жыл бұрын

Let’s face it, if you google this machine, and the model before,this is the major problem- the cleaning or not getting a win with the wretched steam wand. Very poor design.

@stevebowman3009

2 жыл бұрын

The wand tip is the chrome cover you removed. The tool is used to unscrew it from the black steam nozzle. You have unscrewed the wand tip, the black nozzle is one piece. Bit confusing if you have removed the chrome cover before the video instructor tells you to remove it. Hope this helps even if a long time after your querie.

I did this, however the milk stays liquid…

@nespresso

Жыл бұрын

Thank you for your comment. For comprehensive troubleshooting, please call us directly at 800-562-1465 to speak with a machine expert. We are available 24/7.

Creatista service

Do you complete the 10-minute clean step prior to dismantling the steam tip parts for cleaning? Or do you do the 10-minute step once you've cleaned the steam tip parts? Thanks

@nespresso

6 жыл бұрын

Hi Katherine, these are two different processes. If you're running the clean cycle or descaling the machine, please refrain from removing the steam nozzle. If you simply wish to clean the steam wand, you would utilize the tool beneath the water tank to do so and follow any steps provided in your instruction manual. Please let us know if we can be of any further technical assistance. Thanks and have a good day.

מה המחיר

@nespresso

Жыл бұрын

Hi, thank you very much for your interest in Nespresso. You can find the current prices for all our products on our official website. Thank you for contacting us. Have a nice day!

This machine is "overkill".