Wow! I struck a nerve. It seems FedEx has a long and wide-reaching history of poor service and Hermes has upset quite a few people, as well. I finally had a chance to read through all the comments (delayed by an art show at school last night then dinner out then early to bed/early to rise and work, work, work). I've responded to a few but will never be able to get through them all. I appreciate every one and feel your pain with the delivery problems you've had. A few people pointed out that my problem is more with FedEx than with Hermes. I definitely have a problem with FedEx but would argue that Hermes hires FedEx so ultimately Hermes is responsible for the service they provide, including shipping and delivery. They should be pressuring FedEx to properly deliver their packages and it should not be the burden of the Hermes customer to do so. Oh, and the unboxing of this package will come (not entirely sure when) but in the meantime my next video is a double Hermes unboxing in collaboration with Dawn Loves Couture so I hope you'll enjoy that. :)

@jeangenie5179

2 жыл бұрын

I agree with you. If Hermes wasn't happy with FedEx they would switch to another courier; but they didn't. They had FedEx's back - not yours. So its clear they have no problem with the shotty treatment you received. It was ultimately Hermes' choice to use FedEx despite a history of poor service. On top of that YOU had to pay for the shipping, so why did Hermes feel an obligation to defend the shipping company? Hermes showed their true colours here: they do not care about their customer's experience. But we already knew that because they have a reputation of making it difficult to buy their products.

@Me-pf9jk

2 жыл бұрын

Fed Ex is horrible. I’ve had the worst experience with them. I would never choose them as a shipping company. Hermes should definitely switch out their shipping service to a more reputable business. Unacceptable.

@NatashaEstrada

2 жыл бұрын

@@Me-pf9jk FedEx and FedEx Ground are two different services. FedEx is corporate-run top to bottom while FedEx Ground all the delivery routes are owned by independent contractors so the quality of service varies.

@julie_fitzgerald

2 жыл бұрын

The double scan for delivered notice they told me might be batch scanned. So did not actually get specifically scanned.

Same thing happened to me and I live in Canada. Ordered from Hermes a couple of months ago and they shipped it by FedEx. Got the “signed” delivery notice. Went outside to my porch and package wasn’t there. Began to panic, so grabbed my coat to search nearby houses and lo & behold my package was sitting on my neighbour’s porch. Not impressed!

@jeangenie5179

2 жыл бұрын

I live in Canada too & UPS gouges us by charging additional brokerage fees on top of customs for packages from the States. Its a ridiculous amount that other couriers do not charge. I avoid them like the plague. If an international seller only uses UPS then I won't give them my business.

I used to work for the post office. So the reason they said it was “delivered” on one day and you actually get it another us bc everyday all delivery workers have to complete a certain number of their deliveries or they get in trouble. So what they do is mark something as delivered so that they complete their required deliveries (even though it’s technically not). Very frustrating I know. Some post offices offer a service where you can use the post office as your delivery place…some do it and some don’t. And no trucks are checked every night to make sure there are no undelivered parcels. But most times the undelivered packages just go back to the facility and the supervisor has to re enter it into the system to be delivered the next day(they get in trouble as well if they don’t get parcels delivered..so they help cover it up’’. To get the company’s attention…(Hermes, Chanel, whomever)….if you bring up the fact that you will be contacting your lawyer to pursue legal action…most times all of a sudden they will resolve the issue lol.

@Chunkymonkey309

2 жыл бұрын

I have always wondered why this was the case. Thank you for shedding light on it!!

@bsk6707

2 жыл бұрын

The parcel was delivered to my PO Box at the facility which is where I was to pick it up. It was Broken into at the post office And hidden until my friend who worked there found it in a random shelf. Apparently, the thief figured no one would know Better and it would just be a lost package.

I live in Houston too and was waiting for a very expensive package to be delivered from FedEx that required a signature. My husband was outside of our home and saw the driver pull up and leave without delivering the package. Turns out, he went to the house across the street thinking it was my house and when they didn't answer the door, he left. It took another day or so to finally get my package. I called FedEx and they were very nonchalant as well. I also had another incident while out of town. I put in a request to hold my delivery, but he actually delivered it. It's been ridiculous.

A: That scarf is EVERYTHING B: I would never expect that treatment from a brand at that “level” of service C: Henri Bendel would have treated you much better!

@AutumnBeckman

2 жыл бұрын

A: Thank you. :) B: Same C: Yes they would have!

@Lsoto-yz2lo

2 жыл бұрын

I miss Henri Bendel 💔

@karandonnakaran

2 жыл бұрын

@@Lsoto-yz2lo me too :(

I’m always nervous about delivery, so I always pick up my items from the store. I’m happy you received your packages.

Ugh, so sorry you had that experience. As soon as you said FedEx, I knew exactly what was coming. The FedEx driver where I am routinely marks packages as delivered and then they show up a day or two later. It’s so frustrating. I ordered a Bastia from hermes and my package was delayed, it said it was damaged in transit and being sent back, then it said it was being held for inspection, then it said it was delivered, and finally showed up the day after it said it was delivered. It was pristine, no damage at all. I now avoid using FedEx if possible. I think you may be able to have FedEx packages shipped to a FedEx store but I still don’t fully trust that.

@a.beaverhausen1140

2 жыл бұрын

Oh yes, my FedEx people do that too .....mark it delivered and it arrives several days later. I've known a couple of FedEx drivers and the problems are systemic in terms of how FedEx hires drivers, pays them, & what is expected of the drivers

I have all of my packages held at the carriers main distribution location in my town. Love it as I never need to worry about missing a delivery and can pick up at my convenience.

I have had awful delivery (or lack of delivery) experiences with USPS, FedEx & UPS. Ppl don't give a shit anymore or take pride in their work. I bet the reply from Hermes was a bot or a cut & paste. A real person probably never even read your email.

@ThePixievamp

2 жыл бұрын

I can say my husband been a driver for over 25 years, he goes above & beyond his customers really like him. Of course there are your bad apples.

@jeangenie5179

2 жыл бұрын

@@ThePixievamp I'm glad to hear someone still cares about the service they provide. Its quite rare.

@cathhl2440

2 жыл бұрын

DHL all the way…

I'm sorry you had this experience 😔 It's frustrating when they couriers sign for you instead of actually being truthful, and the fact that Hermes dismissed your plea. Thankfully you did receive your items! Hopefully this video will reach Hermes and FedEx as well. Thanks for sharing Autumn! 😘

The situation you described with the package delivery happened to me with Louis Vuitton and UPS. They said it was signed and delivered with no signature image. I was fuming because it was a LV item and a laptop. I was home all day of course. Around 7pm that night, my neighbor three houses down brought over the packages. She said earlier in the day a driver pulled up, threw the packages on the porch and left. She’s an older lady so she didn’t get around to bringing them over until the evening. There have been other Louis Vuitton purchases and about half of the time they asked for signature the other half they just leave the package. It’s so frustrating.

@ladydoc7221

2 жыл бұрын

Shout out to little old ladies. I am one of them and I receive peoples packages all of the time.

Wow Autumn. What a nightmare. I've never ordered from Hermes and don't live near an Hermes store. I don't recall having that much trouble with FedEx, but I have had weird situations with regular US Postal service where something was supposed to be delivered on Sunday and weren't even though the post office said they were. Then the package showed up on Monday. A couple of months ago an Amazon order never turned up. Called Amazon and they sent another copy of the item. In any case...a delivery nightmare. I'm glad that you've brought up your experience and it'll be interesting to hear what other people have experienced.

WOW! What a frustrating experience 😤...sooo happy you ended up getting your orders!

Not surprised they responded as expected. At least you got your package. I’ve had issues with both Fed Ex and UPS. If something needs a signature I have it shipped to my office. Hermes probably focuses on customers who pay high dollars like for Birken bags. You can also request the package to be delivered to your nearest Fed Ex office and pick it up there. I do get text message from Fed Ex with tracking numbers and emails. Fed Ex service experience used to be great but not as much anymore.

I’ve had this with DPD in the uk. Leaving high value things on my open porch that are stolen - I called the local depot and it’s improved - it turned out to be 2 named drivers. Drivers have handheld units and they may be set up that they have to click ‘yes’ to signed/failed delivery

Great video. I always appreciate your honesty and willingness to help everyone. p.s. I love the way you tied your scarf, you look beautiful.

@AutumnBeckman

2 жыл бұрын

Thank you. :)

Completely in love with that scarf on you! So frustrating! I've had this happen before where FedEx left the package by my door and said they got the signature when they didn't. So far I haven't had a lost package, but it does bother me when they do that. It's interesting that Hermes actually suggested you file a claim with you credit card company. In the jewelry business items are often shipped to the FedEx location for pick up. Unfortunately the Hermes site doesn't seem to allow that. I'm so glad you finally got your package. xoxo

@AutumnBeckman

2 жыл бұрын

Thanks bunches.

I hear you, it's so infuriating. It's totally random and dependent on the individual driver, and accountability doesn't seem to exist. I know Amazon is in many ways evil, however (my husband used to work there), the reason they implementeded their own courier system was to own the entire logistics chain and prevent this type of thing. It's why drivers are required to photograph proof of delivery on doorsteps. Amazon doesn't have signature requirements yet but when they do, they'll probably design that to be failsafe too. I do not understand why FedEx and UPS don't seem to care. Maybe they believe they have a monopoly. They don't.

@lisan5613

2 жыл бұрын

I’ve never had problems with UPS. You can see exactly where the pkg is with detailed tracking. Not FedEx.

FedEx is the worst. I’ve also experienced similar issues. They say it’s been delivered, but clearly hasn’t (we have cameras). Then we go asking neighbors or think it’s stolen. But in fact they are marking it delivered and actually delivering hours/days later.

Love your scarf! My Hermès on-line shopping experience was also terrible. First, I didn't see anything on the website that said you had to sign for the delivery. (I believe this has been updated as this was a few years ago.) Once the order failed to be delivered due to no one being home to sign, I moved my item delivery to a day my husband was working from home. He is waiting for the package to sign. I arrived home to see a 2nd failed delivery notice. I had to have my mother-in-law come hang out for a day at my house for my order to arrive. I then placed a 2nd order later and then had it ordered to my job as I can get items delivered there with no issues. My 2nd package that was "signature required" was left outside the door of my company. It was a lipstick order and delivered on a summer day in the middle of the day left outside in the sun! So after those 2 horrible experiences haven't ordered from Hermès since. That is not a luxury experience!

@AutumnBeckman

2 жыл бұрын

Thank you re: the scarf. :)

So awful! Glad you finally got it! Funny, because I have had terrible experiences always with UPS. I had them refuse to deliver certain things (like a rug) because it was too "heavy" , when I complained to HQ - they actually re-rooted me to the manager at the UPS warehouse who I had been complaining to previously. So, this manager yells at me because I complained at him to HQ! It was a nightmare - I eventually had to go pick this up myself!!! Next, years later I ordered a package from a company dealing in precious metals. I got a notification that this package had been signed for and delivered! I was home whole time and no such thing happened - I then called and they gave me some crazy excuse about it being in back of truck and the guy had to sign it back in or some ridiculous thing - It was delivered next day. It is always so anxiety producing when you order something expensive, because you never really know if it will show up and/or if it will be a whole situation! I am sure their job is really tough and they have to deal with crazy people themselves, but I am interested if others in the comments have solutions :)

Totally feel your frustration. Unfortunately I think we're stuck with these issues. The big problem in my area is when UPS transfers the package to USPS for delivery. USPS almost immediately marks it as delivered, but it may be a week before it shows up here. It's also fun when Amazon has photo verification of delivery, but the photo isn't my house!

That’s infuriating, Autumn. So happy you got your order. Sounds like you came up with some better solutions. Appreciate the insights!

Create an account. With an account, both FedEx and UPS offer a chance to change your delivery. You can select a date when you will be home or choose to have packages held at the delivery company’s facility. Sometimes there’s a $5 charge, sometimes not. Also, unfortunately some vendors ship in a way that doesn’t allow for this option, but that’s been pretty rare in my experience.

That’s so horrible. I am sorry to hear that happened to you. I have had the worst experience with mail in apartment buildings. I had so many packages lost.

Hi Autumn. I had a similar problem with Fed Ex where the notification said the package was delivered and left at my garage. Well, it wasn't delivered and I don't have a garage. I later discovered that Fed Ex will pass off some of their packages to the post office for "the final mile" delivery so, anything that requires a signature is simply "fake" signed by Fed Ex because the post office will only deliver, but will not get a signature because Fed Ex was paid for that premium service, not the post office. So, your package is scanned as delivered because it was "delivered" to the post office hub. And, that's why you get a second delivery notification when it actually arrives at your door. This is also why the package is not delivered to a locker because the post office doesn't have the same access to apartment building mailrooms.

Watched the whole video waiting for the unboxing of these Hermes items that you did finally get!

This has happened to me so many times! One time it was DHL and it said "signed for" and it was left next door at my neighbor's house (who was on vacation) and couldn't have possibly signed for it. It's so infuriating. I've also gotten orders from LV that are supposed to require signature and they just get left by my garage.

The same thing happened to my husband in that they said the package was signed by the recipient, it wasn’t, and the package had been opened by said company and the contents were taken out! And they would not file a complaint on themselves or help in any way in getting the items back or reimbursement. I will not use said company. If l was sick and they were the only company delivering the medicine is the only way l would use them. Laziness has taken hold in these companies and many more. It’s not their item or their loss of money so they could care less which is also the problem with the luxury items company you mentioned. Shame on all of them. I am glad you got your merchandise and it sounds like you were very lucky in getting your merchandise. We shouldn’t be afraid to order stuff in thinking we may have to go through the things you have , to get the items. Thank you for sharing this with us!!!!

Oh wow! I'd be fuming 😠 that must be so frustrating! I think you should definitely reach out to your local FedEx and try and talk to a supervisor and let them know especially the part about the forgery. They can probably figure out which driver it was based on time, date, and route. This shouldn't be ignored especially if other people are having similar issues.

Autumn looks so pretty in this video! Hope she does a demonstration of how she tied this beautiful scarf-it’s lovely!

@AutumnBeckman

2 жыл бұрын

I will do a scarf tying video eventually (been working on ideas and wearing them differently every day so see how fussy they are throughout the day). It's going to take a while, though. This one is really simple. Just fold the square in half diagonally to make a triangle then tie the ends around your neck in a double knot, leaving the ends long. Then pull all corners to the front, knot just under the top of the shoulder.

I too have had the same problems with FedEx. They always lie about my packages. Sometimes it will say "on the truck for delivery" and then disappear for a week. Sometimes they will say it has been delivered (we have the same locker system) and I never receive it. Then it will magically show up a couple days later after I have been going crazy trying to find it. I have always had Louis Vuitton and MCM delivery it in two days UPS and the driver will personally hand it to me. If I am not home, they will leave and note and come back the next day. They never leave things out unsecured.

Hey Autumn. Interesting video. I had an Abercrombie & Fitch package delivered to a drop-off point (DOP) as I knew I wouldn’t be home). I received a notification from UPS to say my package had arrived at the DOP and was ready to collect. I went to collect it, but the DOP looked thru all the packages and mine wasn’t there. They checked their computer system and showed me no record of the package ever arriving. I left it a couple of days then got another notification from UPS reminding me to collect from the DOP. So back I went to the DOP. They checked their packages again and their computer system - STILL no record of this package ever arriving. I go to the tracking page on UPS’s website and it says the package is out for delivery to the DOP - not that it’s been received by the DOP! The date of this was from about 8 days previous with no further update! The next notification I got was saying the package was being returned to A&F as I hadn’t collected it! THEN A&F charged me £7 for the returning of goods I never even received! Bizarre. I double-checked that I was going to the correct DOP. I just don’t know where that package was.

I have had multiple issues with FedEx. I no longer will order if it has to be delivered by FedEx. I had also had companies who said they were delivering one way, then in the tracking it shows it’s been handed off to another delivery company.

@daughterofsekhmet81

2 жыл бұрын

I just had that happen last week. Ordered something with USPS shipping, but once marked shipped it showed "C&A captain shipping". They took 10 whole days to hand it off to USPS, who then took another 4 days to deliver it. It wasn't an expensive item but I was really not happy waiting two solid weeks for a package from a few states away. Fedex also sucks, I always know to expect any Fedex package to be at least 1-3 days late even if I pay extra for 2 day air.

I had the same issue with Louis Vuitton and Coach and both with FedEx. All 3 have lost my business based on how it was addressed. You are not alone.

I’m so glad you’re talking about these FedEx delivery issues. Not enough people are. I have had more issues with FedEx than I want to take the time to explain here. They range from packages they claim to have delivered but haven’t (at least not to me!), to a package that required a signature that they texted was arriving that day for 5 straight days before it finally arrived, and then they didn’t even wait for a signature (why text it’s arriving if it’s not???), to a food service delivery that sat in a warehouse for 4 days and arrived inedible. I’m sorry I don’t have any solutions except that I will no longer order from retailers who use FedEx. If FedEx can’t handle the volume, then they need to reduce it. I never have problems with UPS. They are rock-solid reliable in my area.

@AutumnBeckman

2 жыл бұрын

Exactly. It's the shipper's problem to solve but when they don't the companies who hire that shipper either need to pressure them to be accountable or end the contract the shipper is not fulfilling and sign with another shipper.

This happened to me so many times and I live in a house. I’d get notified the package was delivered and it wasn’t. Then the next business day it shows up to my door. The only fashion house that ever truly required my signature is Chanel. The other ones (including Hermès) acted as if they required my signature but they’d leave the box 📦 on my door. FedEx also sucks in my neighborhood, but then again so does USPS. UPS is cool ☺️

Sorry for your ordeal Autumn. Thx for the useful tips .

When you contact FedEx and open a case they will look into the driver. Every time you complain they have to reach out to the driver. I imagine if even 3 people in your building complained about this driver, especially if it's the same person, that driver would have to comply with proper delivery procedure.

@Hisagixhisagi

Жыл бұрын

Hope they get fired

This is so frustrating oh my goodness and sorry it happened to you! Stuff like this happens to me all the time because I live in NYC and the usual suspects are FedEx and the dreaded LaserShip SMH… They even go so far as to take a picture of the package which have carelessly dropped in front of your door. I remember having a situation where this happened and I could actually SEE my package online sitting in front of my door - I guess before somebody ran off with it. I called the company to advise what happened and their response to me was “Well, we have proof of delivery”. My response back to them was “Weeell, how do you know that the delivery man didn’t take the picture and then also stole the item? Dead silence… Yeah exactly. I think FedEx definitely has to do better since they are generally the most expensive shipping option but Hermes’s response was gross for sure an not at all surprising. I got to tell you. I’m getting a little disgusted with these so-called luxury brands treating people like crap. Give me my Coach any day!

I’ve had problems before with companies. I decided to just go ahead and buy a UPS mail box. What I love about it is that my local UPS store signs for my packages and they are kept in a secure place. They care about security. Then when I come to UPS I sign for them and pick them up. Since I have had my UPS address, I have had zero problems. Yes it costs $200 a year but it’s worth it to me. I am really happy with The UPS Store.

When I used to live in a condo building I would have the same issues with FedEx and ups where they said it has been delivered and signature was rendered. I would get so mad because I would look everywhere for a package that wasn’t delivered/stolen. I then started having my packages be held at the closest ups/FedEx and just pick it up from there. Now that I live at a house, if I’m not home none of my Hermes package gets delivered because no one can sign it.

I’m so glad you finally received your item.

You go girl💪🏼 yes I have also had issues with Fedx. You are hysterical thank you for sharing. 😂

I have had the same issues with deliveries. I have a business mailbox at a UPS store, so I have had them shipped there. However, I did have one experience where they delivered it to a different store in the complex and it was signed for by Charlie!! Never found it, and it was months trying to get my money back! But I have been told, not ever tried to verify, that when they load their truck in the morning, that they mark all packages delivered. But if they have an issue that day, truck breaks down, traffic issues, then the truck goes back with the undelivered packages and they are held until the next delivery date. It is irritating to say the least for sure and I get your frustration! But if you order more from Hermes, you are welcome to ship it to me!! LOL!

In Australia, AusPost has been are allowed to sign for deliveries since covid became a thing. They also take a photo of the parcel on the doorstep. My daughter gets her parcels delivered to either me or her work address which solves problems of her not being at home. Pre-covid, usually if no-one is home for delivery and signing, AusPost would take deliveries to the nearest Post Office for collection. Glad you got your item.

This was me on Friday! It was with DHL. I ordered an expensive bag, and had it delivered to my mum’s house because like you, I live in an apartment and although they should deliver packages to the Amazon hub, they don’t. They leave in areas away from the one camera we have. I’ve had multiple packages stolen, and have seen boxes torn open! It’s crazy. So DHL said they are going to deliver my package by 4pm. I track them on the map, and they are close to my mum’s house. Problem was it said the truck was near my mum’s house for about 2hours. Then when it neared 4 pm, this dude turned around on the map and heads in the opposite direction to the depot, meanwhile he sends a delivery notification that the package was delivered at 4:16 and signed for! Wait WHAT? I’m sitting at the door waiting for the package, and NOTHING! I was ticked! I then go to the depot to pick up my package. I spoke to one woman who then disappears for over 25 min and then someone else appears, and asks me if I’ve been helped. I said I think so, but she disappeared. The guy then leaves, and comes back with my package. I was ticked! He said I needed to file a complaint about the guy who lied about the delivery, and he was probably a 3rd party driver, not an actual DHL driver. Like a temp! I looked at him, grabbed my package, and walked off. The madness is real. I tried calling in a complaint and that was a crap show too! Bottom line, they don’t care!!!

Exactly the same thing happened to me with Hermes and their response was almost verbatim to what you read out 😂 mine was with Canada post but still so frustrating! I ended up getting my package 2 whole weeks after “delivery” and had commenced a claim through visa

No warning needed! LOL I will NEVER purchase Hermes. Not because they're not my favorite but because if I ever do, I picture it happening while on a lovely vacation spot window shopping and my husband watching my face light up and then giving me "go get it" nod...yeah... that's how I want Hermes. LOL I do not have any issues with any of my deliveries now BUT back in the day, OMG! I'm so happy that those issues have not risen again. I'm just so HAPPY you got your goodies! ❤️ Roxy

Our building has a package room. Amazon showed up without a trolly and didn’t want to carry the packages down the corridor to the package room where it would be signed for and registered. So they don’t the packages all at the beginning of the garage entrance to the building and claimed them all as delivered to the package room. I wasn’t going looking for my packages among the dozens and dozens that lay on the floor including what looked like medication. So I claimed it as undelivered and had them resend. My husband went looking the next day among the remaining packages and couldn’t find.

I have had similar problems, I know how you must have felt. Shocked at Hermes response. Like your scarf and how you tied it.

@AutumnBeckman

2 жыл бұрын

Thank you. :)

This situation is terrible, and it happened to me once with Louis Vuitton. When I contacted Fed Ex to tell them that they delivered to the wrong address, Fed Ex told me that they sometimes use contract drivers who aren’t employed by Fed Ex directly. They wouldn’t give me an apology for delivering to the wrong house. Fortunately, my neighbor gave me the package, but if it was delivered to another block, it could have been gone.

So I’ll try to keep this as short as I can. My husband has been with UPS 35 years and also has friends frat work with FedEx. Their policies are basically the same and any missed packages (not showing delivered) on time is a NO NO. This is why they show it delivered at times were it hasn’t made it to the address yet. If it loads to the truck for out for delivery 🚚 it must be delivered. I have this problem with both companies and it’s VERY frustrating! Also they are NOT suppose to sign for packages period. Every issue needs to be reported. Both them signing and you not getting the package on the day it showed it was out for delivery. I find nothing gets done to be honestly. I’m in the woodlands area and it happens to be weekly! So I feel your pain 😡

very excited to watch this one!

I've had a very similar experience. I ordered from a luxury online retailer. The package was sent via UPS and was meant to require signature on delivery. I didn't even get a notification that it was delivered. I discovered that it had been "delivered" when I went to their website to track it. It said something along the lines of "delivered on x day at x time." I too went through having to contact the retailer, and then UPS, only to eventually discover that the driver had left the package on the floor in front of the mailboxes of the apartment block next to mine (they are both part of the same complex and are named something along the line of "X Apartments A" and "X Apartments B." When I complained to UPS, they said that they "no longer do signature on delivery due to COVID," which is utter BS as this was only recent and COVID regulations have been lifted in my country for some time now. The worst part - I was at home at the stated date and time of delivery, but the driver never even bothered to knock on my door to check or even call me to let me know he was dropping off the package. And, since he left it in the wrong block, I had to get building management to let me into the other block so that I could pick up my package.

It’s crazy bc in the middle of watching your video FedEx quite literally launched a package (thankfully not from Hermes) at my apartment door and left without ringing the doorbell. Believe me, I understand your pain.

@AutumnBeckman

2 жыл бұрын

Awful.

I, too, have had nothing but issues with FedEx. At my old apartment building, the delivery driver used to literally open my building door, throw the packing into the hall, and run. This even happened with my Hermès packages that were signature required.

@yaoipervette392

2 жыл бұрын

*the package

I worked for LV and we had the same policy on store orders being shipped to another store. We were told that it was a liability issue that if something happens it’s on the store. I always was curious if someone’s bag was sold to another client especially for hard to find items. But that is just my speculation. I also know that LV used to ship with FedEx and went to UPS, but they weren’t perfect. I had one client send me the ring doorbell footage that showed the ups driver just throwing the clients package into the backyard which happened to land on a sprinkler head which was on a timer. I think you know where I’m going with this. And yes, LV had a lot of people that would get the bag and then file disputes so they wouldn’t have to pay, but we delved deep into those types of things for our proof before just shutting a client down as Hermes did to you. That’s so frustrating and disappointing!

I have my packages delivered to Fed-Ex drop off/pickup locations. I’ve had the same issue with Amazon. I just give it a few days and it usually arrives. I think the drivers are under a lot of pressure to clear their trucks but I completely understand the frustration when it says something is delivered.

Loved how you styled your scarf Autumn! Very pretty 😊❤

@AutumnBeckman

2 жыл бұрын

Thank you. :)

Firstly … the scarf looks fabulous ! Love it ! Secondly, sorry that you have had such a poor customer experience, that is really disappointing ! I hope that the items softened the experience 😃😃

@AutumnBeckman

2 жыл бұрын

Thank you re: the scarf. :)

FedEx is the worst. I’m so sorry that happened to you and the response you got from Hermes is ridiculous. Within the past few years we’ve ordered two iPhones pro max and two iPads pro - the giant ones- in 4 separate orders. All required signatures and all 4 were left at my front door. Luckily I was home each time but they didn’t even knock or ring the doorbell. I’m sure of that as I have 3 special friends who always let me know when someone is at the door. It’s asinine

I have the same problem in my complex. I usually have my LV and Coach online orders delivered to my local stores. I'm expecting my first delivery from Fendi, will see how that goes. Keeping my fingers crossed :)

I had a very similar situation. Ordered lipstick from Hermes. Their driver delivered the package to my building but instead of putting it in a postbox he left it on the floor next to my door. Unfortunately by the time I came back from work, someone got to it, ripped it open, took out the contents and threw empty, torn delivery bag into my actual postbox…there was literally nothing I could do as FedEx doesn’t accept responsibility for stolen goods. BTW in the tracking system I found an information that I have signed for the package….I was so gutted that day. Will never buy online from Hermes again!

I had the same problem last week with a package from mercari delivered supposedly by US Mail. It wasn't delivered and mercari refused to give my money back . They issued me a store credit instead. This has happened multiple times in the past with them. It doesn't matter what I say, they just refer to the tracking. I'm so used to their dumbhead response I just went to the bank and filed a dispute claim over the purchase on my card. The bank usually gives me the money back. That's my solution, in addition to deciding I'm not buying from them again. Just go to the bank. Hermes doing this is APPALLING! I hope this story gives them a black eye.

Ive had some issues with USPS, too, marking the item delivered, yet still on the truck. I always call the shipper( USPS, Fed Ex, UPS) directly when I have an issue. Each time they have been able to clarify and find my item. I find that speaking to a human gets a better results .There is no excuse for stating that a package is delivered when not, or dumping a package that states a signature is required. Glad you got your items!!

@AutumnBeckman

2 жыл бұрын

If only I didn't absolutely abhor calling customer service...

@susanm9824

2 жыл бұрын

@@AutumnBeckman I know how you feel..

I work for the postal service. I’ve heard management puts pressure on package numbers and because of this, many times packages will be marked delivered when they’re not so they look like their on time deliveries are accurate. And the package shows up the next day. I usually get that with UPS though.

I had this happen with UPS. I had ordered an item from Dior and it showed that it was delivered at 11 a.m. and signed by me. Here's the thing, I was at work so I couldn't have signed for it. I contacted Dior and they said I needed to go to the Police and file a report. I called UPS and told them I was on my way to file a report and UPS asked me to wait an hour and I'm like why? Anyway, I go to the Police Department to file a report around 3 p.m. Funny thing as I'm waiting to file a report, I get a Ring notification and see that the UPS driver is delivering my package. Here's my question, was my letting UPS know that I was on my way to file a Police report the cause to have my package delivered? Was the UPS driver just going to keep it? All very strange!

Similar thing happened to me!! I was at work and have RING. I knew I would have to sign for the package from Hermes. I saw on my Ring while I was at work that Fed Ex also just left it at my door and claimed I signed for it !!! Obviously I didn’t if I was at work. Fed Ex is horrible !!!!! How can such a high end company use them? Awful!!!!!!!

FedEx is just impossible. I've had sellers on eBay text me and say, so happy your item has been delivered! and my response is, no, it's not here -- the driver just dumped it in the driveway and left and "signed" for it. I recently ordered jewelry for my daughter's birthday and made special arrangements to have them delivered to a FedEx location since I would be travelling at the expected time of delivery. (a) They "lost" it in Tennessee as it went through customs -- I got an email that it was finally released from customs and it still wasn't moving. I only got them to find the item when I reported it as lost -- and this is after waiting on hold for more than an hour at international rates. (b) After all the effort I put in to have it delivered to a FedEx location where I could pick it up on my return, they still ignored that and delivered it to my house. Fortunately, it arrived when a friend was there and could receive and sign for it. You can try to fix the issues, but they're really bad. And DHL is just as bad, if not worse. USPS is generally much more reliable, and my local letter carrier actually knows his people and puts packages in the right lockers.

I wish the luxury stores would let you change delivery to pick up at FedEx instead of home delivery. They block that option and can’t do it even over the phone. But when you pick up they always check your ID so I don’t know why it’s not allowed. It would make it so much easier for a lot of us.

Love your outfit!

I'm glad the FedEx drivers in my building are great. My issue is the management company running it used Covid as an excuse to screw up our mail. Our USPS deliveries are a mess. Packages and mail are claimed delivered, but it takes as long as 5 days later to actually receive them. Apparently, the postal worker "clears" their list by saying it's been delivered and dump the work on other employees. Can you get your packages sent to your office? The delivery drivers may be stealing packages in some cases, but it's more likely things aren't being delivered and you have to wait. Or they could also be throwing things away, too.

I had this experience in France with their post. It ended up back at Hermes and so the second time I had it shipped to the store.

Sorry that happened to you. At least you finally got it. Ordering to the store isnt full proof either. I had ordered a Michelle Watch directly for pickup at Nordstrom. Said it arrived, and literally the whole jewelry department went looking for it when I came to pick up. The one good thing is that they realize there's in house theft and ordered me a new one. So at least its on them. So good call.

@kgan4733

11 ай бұрын

Wow😮

Most of my signature required have been with UPS and no problems so far. I never sign since Covid but they do ask my last name and have not left anything when I’m not home. I’ve also been able to redirect a fashionphile to my local UPS store if I was not going to be home. Small town in SC.

That's frustrating. I have accounts with USPS, UPS and FedEx to have some control over receiving my shipments, i.e. changing the delivery date, routing to a UPS or FedEx location, etc. Often when you buy from a luxury retailer, you cannot change the delivery. If I know I will be out of town, I'll put a vacation hold so that items are not delivered. I do this with FedEx as it's the best way to not have them deliver a signature required package. If you're able to, I'd have your shipments sent to work. It's not an option for me, but for friends, it's a reliable option. Hope you do a follow up video on what suggestions work in dealing with this situation.

Wow... Just wow! This sort of thing is why I'm afraid to get designer items delivered. I had a Gucci bag delivered once, and I was on edge for days. Also, did not know Hermes did not include 2 day delivery. Really surprising.

60minutes or 20/20 needs to investigate this issue. It happens too frequently for it to be just a few bad employees; it has to be a systemic issue. To quote Shakespeare: "Something is rotten in the state of Denmark!!!"

I have had similar experiences with Fed Ex and also view UPS as more customer friendly. Fed Ex used to allow pickup at one of their stores. I lost faith in Fed Ex when the driver regularly would toss packages onto our porch, but just on the edge, so it would still get wet when it rained. Signatures were ignored. Best Wishes with this; I am curious also if others have ideas.

AUTUMN!!!! Ok so much to unpack here. Let’s talk about the first and biggest thing in this video. You look INCREDIBLE in a scarf. I generally love your style, but this look is amazing❤️ I have this exact problem with USPS. It’ll be marked as delivered and then be another 3 days before I actually get my item. As far as FEDEX is concerned our drivers here won’t even try to deliver, but they’ll take the time to leave a note saying “we missed you “. I have gone out of my way to NOT shop from HERMES because of poor customer service and overall rude customer service in boutiques. I’m not surprised at all they acted the way they did.

@AutumnBeckman

2 жыл бұрын

Thank you for the scarf compliment. I've started wearing them a lot lately.

Autumn, almost the same thing happened to me! "Package delivered" notification - no package. Attempt #2 - same thing. Go online and sign off for delivery to be left without a signature. Attempt #3 - not left as instructed and it was sent back to Hermes. This whole thing took over a week and a half and I just demanded a refund for the item - I will never shop with them online again.

Yes I have an ongoing problem with FEDEX right now concerning this very situation .It is infuriating, I despise FedEx.

I got a PO Box and fedEx just leaves my package there. I get a notice and go pick the package up…. There’s also specific places I’d business that hold your package until you can get there and sign….. Also…. I’m assuming you can’t have your package delivered straight to your place of work…. So sorry for your trouble…. But very happy you got your package safely.

FedEx is terrible by me- leaving cases of wine which must be signed for by an adult over 21 at the end of my driveway in the street! But the worst was my husband's Benelli shot gun- federally required to be signed for by an over 21 yr old adult with state ID- with stickers all over it stating such- left in plain view on our front porch! No response from FeEx when confronted about it 😮

I had that happen where when filing a claim with fedex they pretty much said I was lying and canceled the claim. Thank goodness Amazon came through and I was refunded by them since I ordered through amazon. I always get nervous when I order something and it says it’s being delivered by fedex. Lately they have been better and I have gotten my items but still makes me nervous. I haven’t had an issue with UPS or USPS.

I live in a doorman building, which helps. They sign for things and hold them at the front desk for residents. It helps. Can you have things delivered to your office?

Just saw this video, and I recommend you contact your local fed ex hub and describe the issues and they can find out what driver delivers in your area. It’s what I’ve done when I’ve had issues.

OMG your video has me riled up! I hate fed ex! I ordered a very expensive Christmas tree after the holiday on sale. Fed Ex said it was delivered, which it was not! I called the company immediately and rhe gentleman I spoke with said normally they would send out a new one, but it was sold out. They were ready to refund me asap. I said I would give it a few days. As it turns out, was delivered to my neighbor. Thankfully. But I was pleased the company was ready to make it right. Right now I have some clothes coming fed ex. Shipped from east coast to Midwest, now back on east coast. ( I'm in Midwest) ridiculous! BTW, love the top and scarf on you !

@AutumnBeckman

2 жыл бұрын

Good luck!

"My signature actually has letters in it"- Teacher This literally validates your truth.

i recently had the same issue with USPS. got a notification an item was delivered on a Friday at 1130am. I go to the porch literally 2 minutes later and it isnt there. It was coming in a large box as it was framed art. Saw the mail carrier on Monday and asked him and was told it would have been a separate delivery person. So the item actually arrived on Tuesday. No notification and it was crushed. ugh

I am so sorry you went through this! This was a triggering video haha. I have sadly had this SAME issue with Nordstrom and OnTrac. I got the same response from Nordstrom’s customer service rep. I, too, was shocked they responded that way- telling me I’m out of luck. This was multiple messages back and forth, despite the fact I had proof they were lying. I was only offered one shipping option - upgrading to UPS/FedEx wasn’t an option or else I would have chosen it. Ugh. It’s sad this is happening more and more now.

@Chunkymonkey309

2 жыл бұрын

Another thing is I can’t do ship to store because I live 2 hours from the closest one… hence, why I buy online!

In Europe (in case of b2c) the seller has only fulfilled his performance obligation when the goods are handed over to the buyer and the seller is generally liable for loss, damage, etc. (c2c is something else: shipping risk is on the buyer, so insured shipping is a must)

That's quite bad. Fortunately enough, you got your package. Are you going to have an unboxing video soon? Cannot wait to see what you got 😀 personally, I barely ever order things online because of delivery problem. Amazon deliveries are pretty bad in Montreal, they leave packages outside and make little to no efforts to delivrer packages properly. Amazon delivery people are also under a lot of pressure.

“We appreciate your understanding.” 😀😀😀

I literally had to go and file a police report when a shipment from a store I ordered 2 items from only sent me one - it was clearly marked on the packing slip that one item was not available - in order for them to even look into refunding me for my missing item. I had the police dispatcher ask if I would like an officer sent to my house to create the report. Can you imagine?! Like they have nothing better to do lol. Took me about 2 months after I sent them the report (I went to the station - the poor officer who got stuck with that one!) to finally reach someone who was "authorized" to issue my refund. So nothing surprises me anymore!

It happened to me a few months back, I had ordered 2 bottles of perfume from Chanel, it was Friday evening , I received notification my package was just delivered, I go downstairs check and the package was not there not in the building lobby nor outside.. I called Chanel right away and explained the situation, thank God Chanel resent the 2 bottles of perfume and it was delivered but I don’t believe the 1st package was ever delivered.

Yup. Been through this crap many times and it's the main reason I only order a fraction of what I'd like to buy. I'm not sure signature required works unless the recipients show I.D. at the door otherwise anyone can scribble a signature as you found out.

FedEx doesn't care about anyone's package. I much prefer UPS! FedEx marks my package as delivered but they don't actually deliver the package until 4 hours later! It's happened to me many times! They are terrible!

You are so classy omg I wish I carried myself and presented myself and spoke like you do :)