Hi, Carson. Sorry for the unpleasant experience caused. Could you tell me your case number so that we could get more details? Thanks in advance.

@carsonmtech

2 жыл бұрын

Sure thing! CAS-7868273-T9Q6J8

@DJISupportGlobal

2 жыл бұрын

@Custom Drone Parts Hi, there. Sorry for your inconvenience. Would you please also tell us your case number? We will check and forward it to our designated teams. Thanks.

@rezjrprod

2 жыл бұрын

Nice try, trying to save face.. They gave a socal media group that tries to calm the fire..

@rezjrprod

2 жыл бұрын

@@carsonmtech they will try to make you sign a gag order..

@DJISupportGlobal

2 жыл бұрын

@@carsonmtech Hello, Carson. We are sorry for the belated response. We have checked your case and watched your video. Also, we have forwarded your case and video to our designated teams. Here, we will bring you updates. The very first thing that comes into our eyes is that we saw you once enquired about the content of our after-sales policy. You may refer to Limited Warranty Policy: What This After-Sales Policy Does NOT Cover? × Crashes or fire damage caused by non-manufacturing factors, including but not limited to, pilot errors. More details can be seen from here: www.dji.com/uk/service/policy?site=brandsite&from=footer Then, on most occasions, when it comes to flight, the environment is the first thing that needs to be noticed by pilots. We always wish our customers to keep observing their surroundings before, while, and even after the flight. Kindly know that no matter Active Track 5.0 or Vision System, they both function with conditions, which is also mentioned in our User Manual(P23&P26) as well：dl.djicdn.com/downloads/DJI_Mavic_3/DJI_Mavic_3_User_Manual_v1.4_en.pd While watching your video, your advice on Active Track inspires us a lot. We will forward it to our designated teams and reflect on your case to see whether there is an effective way to notify users of the tree branches. Last but not least, some issues you feedbacked in the video have been checked. We will learn from your case and hope to improve the service, doing better and better. If you have any other questions, please do not hesitate to contact us at any time.

Your experience has me rethinking further purchases from DJI - (Gimble user). Not Impressive. Thanks for bringing us all along. CG

I just started with drones and became a sub on your channel. You have taught me a ton already, Thank You! I will say you have done a lot for DJI with this channel, that alone should earn you a free repair. I am sure other drone manufactures would love to have a person like you talking up their gear as often as you do, hint, hint. Good Luck and one again Thank You.

Thanks for walking us through the whole process! This is the time I can fully appreciate having a Care Refresh plan. Especially for a Mavic 3, I think getting one is very worth it!

@carsonmtech

2 жыл бұрын

Yes, very good purchase on your part! If I could go back, I would’ve purchased that alongside my drone from the start! Cheers and fly safe!

So you bought a Mavic 3 and didn’t put insurance or DJI refresh? That wasn’t smart on your part. Also just so you know the drone vision system cannot see twigs or power lines, cables etc you get the point, so doing active track in these kind of environment should be taken with great care. I know you don’t want to hear this but watching your video of the crash is totally user error. And DJI sending you a replacement was very nice on there part. Try not to crash this one and good on your part for getting the DJI care refresh. I don’t have DJI care refresh. But I use StateFarm and my mavic 3 is covered for even flyaways. Also if you notice In the active track advertising the Mavic 3 wasn’t avoiding twigs but tree trunks big deference there. When the leaves grow back on the limbs the drone will be able to see the entire tree. That’s how it’s always been with mostly all drones with obstacle avoidance. Enjoy your new replacement the Mavic 3 is a great drone.

@carsonmtech

2 жыл бұрын

I don’t disagree with your sentiment, however, the advertisement clearly states it can track “in complex environments” which as a whole of where I was flying (out in the open) I do not believe to be complex. Yes, when it came to the tree in the middle of nowhere, that was random, but still, I believe that the drone should have in some form seen OBJECTS, I mean, we are talking the same system that had a number of phantom brake checks when I was flying the day of the crash, but it won’t see a clump of tree branches? Needless to say, I appreciate your comment and to hear from both sides!

@mr02gixxer1000

2 жыл бұрын

@@carsonmtech complex environment doesn’t mean tree twigs and power lines etc. you get the point. Again if you notice in the tracking DJI video with the guy on the mountain bike, the Mavic 3 was avoiding tree with leaves not twigs. I mountain bike and when the leaves start growing back on the trees in the spring time witch is not for away. I will put mine to the test, and i won’t be surprise if it does well or exceeds my expectations. Because my Mavic 2 did pretty good tracking me in the wilderness and the Mavic 3 tracking is way better! The drones don’t know what to do with twigs etc not even the skydio.

You rock young man! I discovered your channel searching for DJI Phantom 3 tutorials. I’m smashing that like button on this great and fair review of DJI.

Way to go I think by the way you handled yourself was surely a victory for the customers great interaction with DJI just wanted to say GREAT JOB I Loved it

@carsonmtech

2 жыл бұрын

Thank you!

thank you very much for this video! I'm a novice and no where near being a pro or seasoned flyer. I was interested in DJI but after watching your video I'm not sure if I want to invest in a DJI product. I don't have the youtube stroke or knowledge that you have and I'd be willing to bet you that a guy like me would've had to pay to get the drone repaired or replaced within the 30 day warranty. I'd imagine that other drone companies would've tried the same thing and guys like me wouldn't know any better but this video has put a bad taste in my mouth for DJI. I totally agree with you that you were in the right here but it took some fighting to get the issue resolved in the way it should've been handle for the get go. Thanks again for the video!

@carsonmtech

2 жыл бұрын

Yes, I certainly believe that would’ve been the case. If it weren’t for my channel and influence, they likely wouldn’t have budged. As long as you get DJI Care though or another form of insurance, DJI products are absolutely fantastic, as I mention towards the end of the video. I still love all my drones and gear from them and will continue to recommend them, especially as a beginner pilot. Just make sure to get your gear insured and you should be all set!

You provided DJI with vital and valuable information regarding its DJI Mavic 3 Active Track system glitches which they no doubt can't ignore. I have no doubt they have an R&D department which has gone back to the drawing board to deal how to improve that system so it will not be vulnerable to the situation that brought your drone down. I believe that they will find a fix thanks to you. Good job. I will continue to have faith in DJI. I certainly have faith in you. Thanks for following up on this.

@carsonmtech

2 жыл бұрын

Hope that’s true! Thanks for watching!

Love your content. Your experience seems consistent with the current state of crappy customer service. I feel that, had you not been a content creator, you would have been stuck with the full repair costs. In the past couple of years CS in almost every industry seems to care less and less. They stick to their script and don't care at all about their customers. I'm glad it worked out for you!

@carsonmtech

2 жыл бұрын

100%, if I wasn’t able to provide the rebuttal that I did or I just plainly gave up and didn’t fight the asinine quote they gave me and paid the amount they wanted me to, I would’ve been out a LOT more money. It’s almost like CUSTOMER service is becoming COMPANY-FIRST service

Good for you. Your tenacity is admirable.

@carsonmtech

2 жыл бұрын

Thanks Jerry!

I bought a mavic air 2 drone it's my first drone and i really like it. I'm a beginner. I love watching your videos for tips and advice!

@carsonmtech

2 жыл бұрын

Thanks Eddie! I still fly my MA2 alongside my M3 frequently

Amazingly good job on your part. I'm very impressed by your insights.

Fantastic Job Carson! Happy Flying

@carsonmtech

2 жыл бұрын

Thanks Paul!

Sorry to hear about your experience. DJI Care Refresh worked well for me when I crashed my Mini 2 and got a replacement in just a week's time.

@carsonmtech

2 жыл бұрын

That’s great to hear! Hopefully now going forward since I have the refresh, I don’t have to deal with something like this again!

Hello Carson, that is the hard way of learning: Advertisement is most often not th whole truth. It is good to see that your e-mails changed DJI to pay for it. But I do not go with your RECOMMENDATIONS! Your REC No 3 "Do not attempt to gaslight customers" have to be the top one! Your REC No 1 "Don't make promises..." will be my number 2 (- but thats what all companies also do)! Your REC No 2 "Incude ... disclaimer in DJI Fly App" NOOOOOO do not popup any useless stuff during flight. I am a DJI Done pilot since 2016 - always as a hobby-pilot. have a nice day, kind regards from Germany

@carsonmtech

2 жыл бұрын

Thanks for watching and yes I do agree with your order, I didn’t really order them based on anything lol it was pretty random

Bravo, Carson! Persistence pays. The video and letter you sent to DJI detailing the crash made a compelling testimony. It was just a matter of time till your case made it's way up the bureaucratic ladder and the right set of eyes saw it and agreed. Next year, send Holly a nice "Thank You" card. I'm sure she'll remember you.

I’m so glad I watched this just before I decided to invest on my first drone. I almost purchased the DJI Mavic 3 Classic (DJI RC) but decided to do a little more research and I’m so glad I did. The search continues for my first drone.

I had a fly away with my Maverick mini and they were more than generous with me and UPS so far has been great🎉😮🎉

This is where Fimi beats DJI hands down in my opinion,I am now on my second replacement of a fimi mini,first one i sent back had a camera lens that started fogging up once the cold weather started,the gladly replaced the drone after sending them some video footage as proof ,plus my drone was 10 days out of warranty . The replacement i got had about 3-4 pretty big issues so i sent some more video proof and now am waiting for my second replacement which is on the way now.I think DJI didn't want to take responsability for their drone and they knew their firmwares were not perfect.Shame on DJI ! I am a DJI lover too but it's things like this that make me not keep all my eggs in one basket with drones and give the smaller companies a shot.All in all my experience with Fimi so far have been great plus each time i sent the drone back they offered me a free battery with the replacement drone.Big bonus.I own 2 DJI drones so far and i don't dare do the kind of tests that you do with them,not yet anyways atleasdt until my channel grows to your level and i can afford to replace said expensive piece of equiptment...lol

I think if you go back to the start. When you first got your drone. You are asked and are supposed to read the manual, in the manual it clearly advises not flying in the environment you were flying in. You also have a safety manual that clearly spells out what dji won’t be responsible for . There are limits to AT 5.0 . You are also responsible when your drone is flying in AT “at all times”. I think you got a good deal here and should be thankful . Yes as part ambassador or someone that reviews dji drones , you probably deserve a break. What you showed in the video was 1 you were not in control 2 risky environment. So maybe you should be a bit more humble…

Thank you! epic . have a good day~buddy- 💫

I’m glad you got a positive resolution on this. That being said you’re correct, DJI touts this drone with being on par with Skydio in regards to obstacle avoidance and even tho it’s not perfect the promo videos promote it as such! Giving a false sense of security. It’s sad with so much evidence proving it was the failure of active track that caused the crash they were adamant that it was somehow your fault. You shouldn’t have had to fight tooth and nail to get this product replaced! I guess customer service is not top priority with DJI as we all know. We as consumers have to hold them accountable! Great job Carson.

@carsonmtech

2 жыл бұрын

Yep. A false sense of security, indeed. I do see how DJI just granting repairs/replacements left and right for issues like this would cost them big time, but just the way they treated me before escalation was pretty lame. Thanks for watching!

ahhh sorry dude I would have thought it would have been covered especially with the video evidence. my M3 has came super close to crashing a few times in active track. and it crashed into a tree in normal mode when flying at a park around a water fountain. i sent them info and received a similar email saying it wasn't covered. luckily i have DJI Care Refresh. anyways i enjoy your videos and i'm glad you have a M3 again!

@carsonmtech

2 жыл бұрын

Yeah, I thought I had a valid case with all the evidence as well - I’m just grateful they ended up deciding to do the replacement for free. Jeez on your own crash case, I’m very sorry to hear that. At the beginning, some people (I will say namely KZreadrs) were making it sound as if DJI was treating repairs for the Mavic 3 very well, but they just really aren’t. Fly safe!!

@AerialMotionPhotography

2 жыл бұрын

@@carsonmtech thanks you too!

One word for you.....Skydio 2. Thank you for the update. It was very informative and helpful. 👍

You presented an excellent case to DJI. 100%. It's great that they sent you a replacement for your Mavic 3.

Beautiful share, fantastic video, amazing camera. Thanks for your wonderful video.

DJI probably saw that you have the power to make them look really bad, and so they spent a little bit of money to avoid that. That being said, you have a strong and well documented case for a free repair, and I am glad you have a replacement at minimal expense to you.

@carsonmtech

2 жыл бұрын

Thanks James! And I definitely agree, at first it seemed like they didn’t even care to look at data or my video evidence - until they realized my online presence then they changed their mind which is NOT the way that the customer support team should go

Amazing and honest video. Hope DJI listen.

@carsonmtech

2 жыл бұрын

Thanks, I tried to just lay out all the facts from both sides. Thanks for watching! Fly safe

Glad you were able to get a replacement!

I am 💯 in agreeance with you on every point .

Hey Carson. New subscriber here. Enjoyed the video. Tahnks.

For what we have to pay in price for DJI products the after purchase service and communication on their products with issues should be much, much better! I just bet that in a court of law your situation would have won and DJI would have lost the case. Glad after all of the hassle you went through that you got your replacement drone! Keep up the great informative videos young man!

Congratulations on your replacement drone! It's kinda tedious but thankfully it ended positively!

@carsonmtech

2 жыл бұрын

Thank you!

Hi Kim from Australia here, very interesting Video, I thought you were quite calm and handled the difficult situation. Unfortunately, the biggest problem appears to be the 1st person that was put in charge clearly did not have the authority and I guess a lot of people would have gone along with what she said as well as paid out for the repairs. Thankfully you finally had someone that had the authority, they always say a 1 of replacement so that everybody else does not jump on the bandwagon. They should have replaced the drone as they did without any extras I believe as you had all the other components. You feel you are out of pocket which is true but if you did not get the refresh package which you decided to get it would have only been a small amount, except for the frustration and all the time you put in to not let them beat you. Its a very good lesson, if you feel that you are being hard done by keep trying but in a calm manner and hopefully you will succeed. It was a bad experience for you but I feel it ended well with your calm persistence. ( Never give up if you believe you are right.)

hello carson! I have a question is 4k at 60 fps also cropped on the mavic 3? Because i have that issue on the Air 2s its been bothering me

Fair play I new you could get a replacement on warranty. Enjoy your replacement.

Tighten them screws on them !

If DJI had truly believed that the crash was due to pilot error, they would never have sent you a free replacement. Without admitting that it was caused by a flaw in the firmware or Fly app, they kinda sorta took responsibility. I believe, based on you experience, that I will stick with my Mavic Air 2.

@carsonmtech

2 жыл бұрын

Yeah if it weren’t for this channel and the need to have the latest tech to review, I would’ve just gotten the Air 2s and called it a day and been very satisfied!

White River State Park, an area I patrol. Next time you’re that way flying let me know, would love to observe. Also on last Tuesday I saw a drone flying over Monument Circle, then it flew over the Salesforce building and in and around other buildings nearby before swooping down with a quickness to University Park located at Ohio and Pennsylvania streets.

@carsonmtech

2 жыл бұрын

Well that time was not me lol, but I’m sure they were getting some cool footage! It gets pretty windy towards the top of Salesforce for sure. Also, tell your buddies I mean no harm when I’m sitting in the park with my electric skateboard (which I do no tricks on) while I’m filming videos, xD! I’ve been talked to by officers more than once about me “doing tricks in the park” when they see my electric skateboard just laying on the ground, even though it’s impossible to do tricks with such a board and even if it were possible, I surely couldn’t do them lol

I expirience the Same with my Mavic 1 Pro, and I Made the experience its better when I try to repair it by myself. So I watching a YT-Video bought some parts online and repair it. It was very easy for me and Im not a knower of that. So maybe its a Solution by the Mavic 3 If the Inside of the Drone is not that complicated:)

I feel like the ‘free repair’ comes down to the fact that they won’t want to accept that it was an error on their part as this now leaves them liable so instead they put it as a ‘gesture of good will’

@carsonmtech

2 жыл бұрын

Yes

H Carson, I just got a mavic mini. I didn't have one of the required phones needed to download the app, so I bought a used pixel 3XL to basically use with the controller. I am trying to connect the DJI controller to my phone, but it says "RC not connected to mobile device". I have another drone and tried to use that cable, but I get the same thing. The DJI remote charges, so I don't beleive it's an issue with the remote. Have you heard of this, or have any suggestions?

If I were in charge of DJI support, I would have issued you a replacement of one complete drone and accessories that are included in a standard purchase as if you selected the item off the shelf from our store. Saying all that is my opinion, and now after I am enlightened on the way this actually took place by DJI and it’s support team, I will not purchase nor recommend DJI to anyone. Thank you Carson very much for your videos. Peace.

If someone at DJI follows your channel, they could have known that the broken bird from Carson Miller would be coming in for repair/replacement. Than they could anticipate on it…This could have been a cheerfull video…

@carsonmtech

2 жыл бұрын

Yeah, it’s pretty crazy to me considering DJI Support actually commented on a couple of my videos and this is then how the customer service treated me even though the DJI Support channel was on my side…

Persistence, persistence, persistence + detail = results! But isn’t it aggravating that YOU had to spend so much time with this AFTER you had already spent so much time writing in detail the problem. Good for you! DJI honestly needs to train their customer support to the level of knowledge the management has. DJI is in the business of making money through the sale of “Care Refresh” - however their attitude seems to be if you don’t have it shame on you. That is TERRIBLE customer support. Just found your channel- thanks for sharing!

@carsonmtech

2 жыл бұрын

Totally agree! Thanks for commenting and leaving your thoughts :-)

@eddie717

2 жыл бұрын

I just bought a mavic air 2 its my first drone and i really like It. I'm a beginner Thanks for your tips and advice. I enjoy watching your videos!

Hi Carson can I fly the Matric 300 rtk further than 8000 m، By setting or something else

Hi Carson, I crashed my Mini 2 and it ended up looking like your Mavic 3 with the camera just hanging there. I didn't have Care Refresh or insurance. I took him to the DJI shop and they said it would cost $170 to fix, I gave the go ahead and two weeks later they sent back a brand NEW Mini 2.I can't complain with that.

You are lucky you have a KZread channel which went in your favour at the end of the day but for us non youtubers we would had to pay the bill and yet I always thought dji had good customer service but this has definitely changed my view now and I had the same issue with active track 5 the m3 flew straight into a tree 🌳 in really good conditions and daylight fortunately my drone managed to recover and I do have care refresh but still not the point because I still would of had to pay a fee for repair that was nothing to do with my inputs and I feel they are mis leading people with there promotional video. Great video and thanks for sharing 😁 BAD BAD BAD DJI NOT GOOD CUSTOMER SERVICE 👎

@carsonmtech

2 жыл бұрын

Yep, I fully feel that they would not have treated the case like this with anyone else that wasn’t influential in some capacity

Sounds to me you may be better with private insurance rather than DJI. Thankfully, you had enough knowledge and perseverance to keep at DJI till eventually you got the matter resolved successfully. Poor service from DJI trying to put the blame on you despite all the evidence you submitted.

@carsonmtech

2 жыл бұрын

Yep, for most people private insurance will probably be better

The Mavic 3 is a great drone but I have noticed the obstacle avoidance is a little tricky and I wouldn’t trust it around tree branches especially without leaves.maybe future updates will improve this feature.

I love the Stockholm Syndrome reference!! Sadly, the customer service experience you received is typical of most companies these days. That said, you were politely persistent and that worked up to a point. You should not have had to go through all of that (especially the false determination that you were at fault). They replaced your Drone, that is good but they should have addressed your concerns about not having paid attention to the evidence you provided. And they should have addressed the issue of the false advertising and given you a discount on the DJI Care for your trouble. Keep up the great work. I would not be where I am with my droning without your video lessons.

Happy you managed to get your drone replaced. Well done Carson please, I would like to get a new drone, can you please guide please? Regards

I was looking up the top influencers in security camera category on KZread and found your videos. I think you really nailed it and I just had to reach out!  I would like to invite you to become a brand ambassador for my company!

Gotta get a skydio 2 or 2+ if you're gonna do active track with less worry.

Dji mavic 3...amazing 🤞🙏👈

Sorry, it was your fault. If you had read the manual, you would have seen on pg 61 under Flight Environment Requirements section 2 that you should stay away from trees. Advanced Pilot Assistance Systems(APAS) are not there to replace the pilot but to assist them. It is your responsibility to understand the systems and their limitations before using them so that you can operate the drone safely. At the time of the incident on December 14, there were at least two videos posted on KZread where people had crashed their Mavic 3's into trees and one near miss where a prop hit a twig during user tests of the APAS. If you had reviewed any of that material pre-flight, you may have planned your route differently, but honestly I don't think it would have made a difference. Active Track 3.0 is just too dangerous to use, because the Mavic 3 maneuvers too radically and erratically to stay on station and won't maintain consistent separation with the subject. Did DJI gaslight you? I think they tried to, but the answer might a little more murky. Given the crazy number of messages that flashed across the screen when the Mavic 3 collided with a tree, it would have been easy to mistake the "engine idling" message as occurring pre-crash rather than post-crash as it actually did. I have also had several incidents with the Mavic 3 where the logs didn't match the video evidence, because the downlink was corrupted thanks to a bad RC Pro. As far as the repair bill goes, I didn't find it that outrageous. As a structural engineer, there can be a lot of damage after an impact that is hidden. Electronics are very susceptible to shock damage, so I am not really surprised that the Mavic 3 falling out of a tree damaged the motherboard. I do share your irritation at how the new APAS was marketed though. While it is substantially better than the APAS on its predecessors in Mavic consumer line, the advertising did give the impression that it was substantially more reliable than it is. With all that being said, I am glad that DJI did decide in the end to make good.

I called DJI for a problem with my mini 3 pro and they told me because my drone was purchased more than 14 days prior to my problem (it was 23 days after purchase) I would have to do a repair request. And I do have care refresh. My situation was not a crash. The drone was exhibiting odd behavior while hovering. I’m not thrilled with their service.

my favorite boy in his favorite shirt🤠

Care Refresh is still limited countries outside the U.S

@carsonmtech

2 жыл бұрын

Oh man I didn’t even consider availability outside of the US. Thanks for pointing that out!

DJI craps on everyone I believe I’m stage four and don’t have the fight in me but I believe it wasn’t my fault either and they said gimbal error that’s fnn it just pushed refresh button and paid to get new drone as quickly as possible air2 s army out

@carsonmtech

2 жыл бұрын

Yep, I would’ve just went straight to refresh had I had it before the crash lmao

They must have shot their advertisement with a Skydio 🤣

@carsonmtech

2 жыл бұрын

Lol nah the video quality was much better in the advertisement than SkyDio could do🤣

As a "normal" I would have to ask how much influence your KZread presents had to do with successfully resolving this issue? It's as if your evidence became more valid as it moved up the food chain. This is not just a DJI issue it's endemic in our market system today. Customer service has always been a slippery slope but in this digital age it could become a nightmare! Now go and fly the props off of son-of-a-beoch!!!! Or maybe not??🤔😙😁😂🤣

@carsonmtech

2 жыл бұрын

Yeah, unfortunately, I feel that my KZread presence played a large roll in their walking-back of their quote. They may not have treated the everyday person like they did me which is very disappointing and a large part of why I made this video because before they really “knew who I was” they treated me poorly and then at the flip of a coin they switched

Let's be honest, the only reason you got the price dropped to zero is because you highlighted your KZread channel to DJI - good move, would have done the same myself, as for the damage to the drone, I'm going to say the same thing I say to every case of this I come across on KZread, Active Track should be renamed to Active Crash on next firmware update, it's a 100% guaranteed disaster waiting to happen to people who think that flying it in that mode while around Winter trees with no leaves will be danger free, as for the DJI promo video demostrating Obstacle Avoidance - it is a computer generated rendition of what they wish it was compared to what it really is, the drone is most likely on a man made extended gimbal being gently weaved through the trees then in post edit the entire scene is stitched together with a guy riding a bike like he is being chased by a rabid dog & then sped up. In saying that, I used DJI to repair my Mavic 3 due to it clipping a small similar branch in descent during landing in low light & my gimbal was wrecked with scratches all over the drone & one wrecked prop, no refresh, just straight up repair cost of £79 GBP inc shipping 2 ways, so I was more than happy to receive a brand-new drone back, thank you DJI.

@carsonmtech

2 жыл бұрын

Wow, I’m super sorry to hear about your own crash but glad to hear they treated it with much more leisure than they did my case! Active Crash is definitely a good name for it in the winter, LOL

I have just recently bought a DJI mini se drone I stupidly decided it was a great idea to take it out at midnight and try and learn to fly it outside the front of my house where there’s bushes and trees and also the win was probably way to strong also have never flown a drone ever before what happened the wind blew it into my houses front door made a massive bang and it shut of the propellers and then fell to the ground luckily the drone is fine and still flies because I flew it in my bedroom to test to see if it still works fine and it’s all good but I was like I’m an idiot for choosing that would be a good time to fly it also I’m now terrified of flying it because I don’t know how to fly one yet and I don’t want to break mine I don’t have a clue what to do and I’ve watched loads of KZread videos as well

@fpvrc9829

2 ай бұрын

lol, your more of a idiot for flying indoors after crashing outdoors :)

DJI support really sucks if you dont have care refresh.... they just dont look at the log and data

@carsonmtech

2 жыл бұрын

It really did not seem they looked at the log data at all which is ridiculous

@ferdronemedia

2 жыл бұрын

@@carsonmtech for such a big and profesional company with high end products... I EXPECT profesional people at work at DJI that take cases very serious. And not only charge and send emails...😕👎 Thanks for sharing!

1. never trust marketing 2. documentation clearly states in many locations that little branches, wires etc. cant be detected (maybe i mix that up with flying license - but i assume its stated somewhere) - so its clearly your fault (also learned when you do your flying licence) i dont like putting non legit pressure because having many viewers with such a video for a free repairment

DJI, like other big companies, doesn't give a damn about their customers. Only money matters, so don't get me wrong that we count in any way.

@carsonmtech

2 жыл бұрын

Seems sure like it

Well seeing as how it crashed doing something that it was advertised that it could do or should I say not doing something that it was advertised it could do then I think you have within your rights as a consumer to request a full refund under the fact that it was sold not fit for purpose

@carsonmtech

2 жыл бұрын

Interesting

Carson, you should know that obstacle avoidance is not going to see trees with no leaves on them. If the trees had leaves, which contain a good amount of water, and therefore reflective, then I would expect the OA to see that. Kind of disappointed that you pursued this, I would agree with DJI that you were at fault.

@carsonmtech

2 жыл бұрын

For a vision based system? I will continue to stand by the belief that a system of this caliber should have absolutely seen a collection of branches. It was not just one. There were a large number in close proximity to one another so the fact the drone didn’t see that large number of small branches is disappointing. I can certainly see why AT would do better with leaves on trees, and that would have probably prevented this, but again, there were a number of branches that would have contrasted with the dull, white/blue sky

Sorry but all of you guys trying to "test" the limits of active track by running around trees constantly.... I don't get it. Should it be perfect? Maybe. But at the end of the day you pushed the limit intentionally and should have known better.

@carsonmtech

2 жыл бұрын

At the time of the crash, I by no means was trying to intentionally “push the limits.” The flight was fully out in the open up until the tree that it collided into. The crash did not occur near where I had the drone avoiding tree trunks!

Solution: Don't buy junk from companies that release premium gear well before it's not even close to being ready for prime time.

@carsonmtech

2 жыл бұрын

I wouldn’t describe the Mavic 3 as “junk,” considering it excels in a number of other ways, but Active Track 5 in its current state is certainly not up to snuff with what I was expecting

They did the same to me with my Air2s drone flew up and almost hit me in the face I had to block it with my hand and I cut my fingers... I sent it into DJI well anyways they're subcontractor in Texas it's not really DJiI.. It took a while to even get to it..I have a still image from the engineer that inspected the IMU.. in the still photo it says IMU aircraft related fault.. they tried to make me sign a gag order which they will probably do with you now that they've seen this video.. do I make you sign a liability and gag order for them to try to fix it they'll make you take this video down too.. I refused to sign it and I ended up using my care refresh instead so I can protect my first amendment rights to talk about it.. they will do anything in their power to refuse refuse refuse and deny that their software or their hardware was at fault.. what stupid about the whole thing they were going to send me a refurbished refresh anyways but they wanted me to sign a gag order..

@carsonmtech

2 жыл бұрын

Yikes! They haven’t done that to me. Do you have some sort of influence somewhere online? Surprising they’d make you sign such a document!

@rezjrprod

2 жыл бұрын

@@carsonmtech yeah it's pretty surprising to me too I can send you a copy of the gag order if you want to see it it's pretty stupid

@rezjrprod

2 жыл бұрын

@@carsonmtech of about 2,000 followers on my Facebook but I don't really have any influence per se..

that's insolence

I definitely agree that product errors should be repaired for free but DJI didn’t really false advertise. Cause for a comparison does the battery really last for 46 min? Also active track 5 is brand new and has never really been tested so I really wouldn’t trust it that much. I had some experience with their service in the past and it’s really not the best and 100% not understandable for them charging u more than 600$ for a brand new drone. U were also lucky that they actually agreed to replace it for free cause they knew that u were mad at them with your let’s just say not the nicest emails. Just be carful next time and NEVER trust features that are technically still in beta.

But you are American, $700 is nothing for you ☺ If you can spend over 2k on a drone, you definitely can afford to pay more. ( that's what I heard some people say in the comments on another Mavic 3 video )

Can you give me drone please please please please please please 🙏