CALL STARTS AT 1:10 WHAT DO YOU THINK? :) 1. What was the customer's concern? 2. How did the agent resolve the concern/issue? 3. What did the agent do well in the call? (GEMS) 4. What can the agent improve on? (OPPORTUNITIES) 5. If you're the agent, what will you do differently? WATCH THE ENTIRE PLAYLIST: kzread.info/head/PLpEXFgzuDIjCoZSWMqX2joP0FDL24h7u6

@diianrocero6902

5 жыл бұрын

I thnk there is no concern of the costumer bec. It is an outbound call? Im not sure po😅

@cheappinoy1053

5 жыл бұрын

hello po. pwede makahingi po ng transcript nung sales pitch mo sa customer. pagpraktisan ko lang

@totto273

5 жыл бұрын

what does GEMS stand for?

@ReaNinja

5 жыл бұрын

@@diianrocero6902 Tama ka naman. 😊

@ReaNinja

5 жыл бұрын

@@cheappinoy1053 Ohh sorry late reply na. Ngayon ko lang nabasa. I'll post it on my blog, not sure if you still need it though.

I’d been an outbound sales agent for 16 years now but I will never ask my customers (right party contacts) if they have 5-7 mins to talk most of them are busy and usually receive an average of 2-3 unsolicited calls per day 1. Introduce yourself and the company you’re calling from/behalf. 2. Tell them if the call is recorded for quality assurance purpose. 3. Purpose of the call 4. Presentation 5. Objection handling/Rebuttals 6. Close the sale

@drishtisharmax

Жыл бұрын

Hey i just joined as a dialer in collection centre. Can you tell me how to keep people from hanging up on you while you transfer the call to collector

@tatendajiki8035

Жыл бұрын

P

@ABG2828

Жыл бұрын

Yes pls Im an outbound AT&T and my problems are the leads, people keep hanging up their phonelines.

@nizamvula4064

5 ай бұрын

Thanks for sharing

She was the perfect customer 😀, I hope to find people like her in my callings.

I got pressured in this video when the costumer shouted immediately and I’m actually in the middle of training this week. And thank you for this video, it is a very big thing to have an idea about what call center really does.

Yes! this is what I've been doing for 3 months as an outbound telemarketer... The difference is that, PURO AKO HUNG UP and ANSWERING MACHINE 😂😂😂

@ReaNinja

5 жыл бұрын

Tama ka, ideal scenario din kasi to. 😂 Ang totoo mas marami talaga ang hang up at answering machine. Haha 😂

@ehjaypagayunan266

5 жыл бұрын

Call Center Ninja for you maam, ano po ang mas mahirap outbound or inbound? kasi gusto ko po mag inbound since outbound ako.. gamit na gamit kasi boses ko sa outbound haha...

@ReaNinja

5 жыл бұрын

@@ehjaypagayunan266 My personal preference is inbound. 😊 Parang mas mabilis ka mareject sa outbound kasi ikaw ang "nang iistorbo" kumbaga. LOL

@ginavickybismonte1072

5 жыл бұрын

Try to repeat customer's information for verification purposes.

@mademoisellediana5165

4 жыл бұрын

Mas gusto ko pa nga ang inbound kaysa outbound. Walang gusto makipag usap pag outbound pero meron minsan mga voice mail mas antok ako sa outbound. Mas okey sa inbound kahit may mura.

grabe ang easy nang customer.. minsan lng yan sa outbound... heheheh... kadalsan pahirapan mkuha kiliti customer.. lalo na pag 50_50 interested ang customer kailangan mo ng rebuttals na out of this world pero the thought is still there.. hehe

@ReaNinja

5 жыл бұрын

Yup practice lang to. 😊

Ms rea ninja helped me a lot way back 2019 when i first applied as CC agent i watched her vids before the interview.. I was just a newbie.. But now im already in my 2yrs and counting in this industry.. Thank u so much

@ReaNinja

3 жыл бұрын

Amazing job Jhon Paul! So happy for you :)

OMG! You are so helpful, I passed my interview when I was still applying because of your tips. I love your videos and tips, I am now an agent with a BPO company. thanks for the tips xo

@ReaNinja

5 жыл бұрын

So nice to hear that, Sean! 🤗❤ Happy to help. Good luck with your career. 😊

Ive just been shortlisted as Outbound Exec at Maybank !! Wish me luck guyss and Thanks rea for the video . Ill try my best to speak as good as youuu 🥳🥳

I watched your insider tip for call center interview and have been shortlisted! now i am watching this to send a recording of a script sent by the employer. Thank you so much! couldn't have done this without you girl

@ReaNinja

4 жыл бұрын

Aww happy for you ❤🤗

@afraibnatparsha9827

4 жыл бұрын

Rea Ninja I GOT THE JOB AND I’LL BE STARTING FROM 24th AUGUST!!! Thank you so much it’s my 1st job

isa lng masasabi ko, never depend on your script if you guys have memorized it already and apllied it to your calls a week long. modify your script base on customer responses. ready made rebuttals sometimes arent enough to convince leads. instead, formulate your own rebuttals. there are 2 types of customers. hard and smooth. so create two.

@zapsawyer3095

5 жыл бұрын

why? kase hndi ka makakabenta

@joelbalidbid0626

4 жыл бұрын

whats the difference of the two hard and smooth customers?

thank you so much for sharing your skills for us, like me, I'm trying hard to be a call center agent, for more than one month but up to now when the final assessment done I've failed over and over again... that's why i decided make a research for additional knowledge.. and thanks for your untiring help...God Bless po

@ReaNinja

5 жыл бұрын

Happy to help. ❤ That's right. Keep trying and moving forward. May i know whats your final assessment about?

@themoderncreatorpart27

5 жыл бұрын

@@ReaNinja mock call in IBEX and the scenario is there is a customer ask his package didn't deliver yet. And I'm a call center agent

@ReaNinja

5 жыл бұрын

Thanks. I'll try to do a mock call video about that. 🙂

@themoderncreatorpart27

5 жыл бұрын

@@ReaNinja thanks asahan ko po yan

The customer is very approachable, I hope all the customer are like her. ;-)

Lady, just to say your channel is amazing, it can really help me out a lot, thank you very much for sharing. Greetings from the Dominican Republic.

@ReaNinja

5 жыл бұрын

Hello Luis! Glad to help ❤😊

@julioboom2414

3 жыл бұрын

Luis i bet you work for optimus or altice right ?

I like how you put emphasis to each power word, such as: valued, free, highly prestigious, etc. You were also able to set up the mood from the very start..cool!

This is very helpful for all the newbies that going to start as an agent

@maryromychellebeninsig4692

3 жыл бұрын

True❤

These videos are super interesting because I've never had an similar experience. But, because of you I could know some tips about how to handle a call. Thanks a lot.

Hi I am Berthony from Haiti! I want to thank you for your lesson! Cause you are a very good teacher who really want to show us how we should responding a phone call . And you did it!

Thank you for sharing❤

Hi! Seems like this call has the smoothest call flow (this is a sample call.) The agent should verify by repeating all the information given by the customer. I liked her tone of voice during the call. I would imitate the way the agent handled the call, though I wold like inbound calls more even if there are nasty callers. Great insight.

@timofeizima1176

4 жыл бұрын

If this seemed the simplest call sample. Scenario 8 is the cutest. Nice videos. :)

this must be the most perfect cold call because from my 10+ years of sales experience, NO decision maker will be nice enough to give me more than 2-3 minutes lmfao

@ReaNinja

Жыл бұрын

It’s an ideal call ☺️

Good job to aware people...love from India... many of our processes are in Philippines. I hope you know most of the outsourcing is done here.

Full of confidence

I will be having my first call later tonight after a month of training wish me luck huhu I hope I overcome my nervousness and deliver a great customer service. This channel really help me from the day of my interview and up to till now that I get hired! More power to you ate Rea!!! 🥰

@ReaNinja

3 жыл бұрын

All the best! ❤❤

@shravaniraptor4632

Жыл бұрын

Hi john

I would avoid asking if they have time to talk. It may used to work, but nowadays, its a taboo, i would go straight with introducing my name, and the company i represent, then straight away tell them the purpose of the call.. and all that should be done within 10 seconds.

Thank you very much for your help and encouragement videos. I am hoping to find a video related to an outbound call for a “SURVEY”.

Great Job, Rea. I like your demeanor & professionalism.

@ReaNinja

3 ай бұрын

Thanks for watching

There was not any concern, the purpose of the call was the agent wanted to reward the customer with a better credit card with more benefits. The customer agreed and confirmed address, and email address. The agent was very good and I would like to do it Just like you Rea, you are awesome!

I like the way how confident you are ma’am. Sana all

I love the call flow Ms. Rea, very good

I always watch her video

Hello! This is my first time watching your videos, i hope someday speak like you... I´ve been learning English because i really need to get a job, but i don´t know why i can´t speak as well as you because i´ve been practincing.. i´d like to work in a call center and the next week i will apply at Startek, i hope to learn a lot from you and being prepared for that day!! Thanks a lot, you speak beautiful and i would like to speak like you

@johanarodriguez5767

4 жыл бұрын

I got hired at Startek ❤️

@elmermelendez1613

4 жыл бұрын

where are you from?

Hi ninja I have just joined the outbound call center and i am purely fresh. can you please tell what are the main challenges and problems which may come my way And how to control it?

Please make an outbound sales mock calls ❤️ thank you!

I'm grateful that you made this movie available because it helped me a lot. ELF CCS NC II Batch 13 Mr. Wilson De Leon Ortiz

Best post!

thank for this video Rea Ninja. It's my 1st time to watch your channel. Its very nice and helpful

@ReaNinja

4 жыл бұрын

Welcome here. ❤

Nice conversation i listen again and again

i will be happy and jumping if all my customers are like this. the ones that didn't have soooooo many questions and just said yup okeyy arghhhh thats a miracle

@ReaNinja

5 жыл бұрын

That is basically me as a customer in real life. Haha 😊

Almost 10k subs you totally deserve it Rea :)

@ReaNinja

5 жыл бұрын

Thanks much for your support, Joshua! 💗

omgggggg your customer just also sound like my customer today in my nesting!?

Your vedioes are seriously helpfull for all the call centre's employees just like me

It was a great call.

I'm learning English and the most difficult part for me it would be to type the address, gmail. Or the phone number because they speak faster

@ReaNinja

5 жыл бұрын

For starters, you can politely ask your customer to repeat the information. Eventually your ears will get used to fast-talking customers. 🙂

@richardanthonyl8216

5 жыл бұрын

@@ReaNinja thank you for replying me. Great day

@sykeslukeluckerholland8134

5 жыл бұрын

Me too.. I feel you bro

@soyoungchannel4717

5 жыл бұрын

Hahahah ...i think i must learn the short cut writing...if that is ..

Greetings from Nicaragua in Central America

1.out bound call a platinum primier card 2.she is blazing hot good start at the middle full solis info.at the end the agent close the conversation very well 4.100% good job 5. I will do the same process *ms.rea im a newbie as in zero idea about this craft 😂 But when im starting watching ur video at listening to you my confidence is raising day by day Ty

It's crystal clear 👌

The agent handled the call properly

HI NINJA ACCTUALLY IM WORKING IN A CALL CENTER BUT FROM LAST MANY DAYS i was not be able to grabe any coustmers i dont know why

@jawwadibarreta9668

4 жыл бұрын

Same situation here

@jawwadibarreta9668

4 жыл бұрын

And what happened? Did they fire you?

outbound is one of very tough because some or almost of customer they think we scam them that's why it's more on hang up and answering machine..

Hi Ninja Can you do one video on EMI conversion in inbound service. How to pitch the customers for EMI conversion

Hello Rea, Is the same tone and pitch can be used for Selling Medical Products. I have just started working as a Telemarketer in a Medical process. Please provide some tips for the same

@ReaNinja

5 жыл бұрын

Hi Tom, yes you can follow this tone and pitch. 😊

Woah...ang galing nyo po...🤧🤧 Sana all..

Trainee palang ako ngayon then travel agency acct namin kelangan talaga ng patience ee. Palaging hung ups at voice mail karamihan. Outbound calls pero ma's naeeenjoy Kong magrebutt ng magrebutt sa mga clients.

Very interesting!

I was very good call within a time you have done great call

Thanks for the tip always

So l like that video so much

Hi. Do we read out the script or do we memorize? Were you reading out what's written on the computer? And the details provided by the customer was too fast.😢 I won't be able to note that down. Help. Newbie here.

@ReaNinja

Жыл бұрын

Sometimes, there's a script that you can just read. Most of the time, you have to create your own or answer based on what the customer said.

I love your accent and your expression in each word💖✨

Thank you for this video. It will help a lot the aspiring call center agents. SQB CCS NCII Batch 14 Mr. Wilson De Leon Ortiz

a very nice and wonderful conversation

me as an outbound agent once in a life time ka lang makaka usap ng gantong client na napaka interesado

@ReaNinja

5 жыл бұрын

😂😂😂

Please I want to learn more about this I'm interested to be one of your job someday.

Superb 🏆

Thank you so much it's really helpful to me. Your doing great job. 🎊

@ReaNinja

3 жыл бұрын

Glad to hear that :)

Thank you for showing us an example of aimple outbound call. At least we have an idea what we will said and do in the future. AMD CCS NCII BATCH 23 MR. WILSON ORTIZ

This video gives me a lot of ideas. thank you every much JRFB CCS NC II Batch 22 Mr. Wilson De Leon Ortiz

Very interesting and helpful. Keep up the good work. God bless you

Im an outbound sales agent for almost 2 and a half years now.I used to be a top agent.minsan stress.Depende sa leads yan ng account.

What should you do if the customer keeps hanging up your call.?

This is so helpful 😊

Thanks poooo.. Galing galing😘

@ReaNinja

5 жыл бұрын

Welcome. Thanks for watching Grace! 🙂

Thanks for this

Hahaha sanaol ganon lahat ng nakakausap... nung nasa callcenter ako gastado na ang leads namin kaya haha "i am not fahhhhhkihhhhnn inerested". Yung marrinig lagi hehe..

I love your videos po.

Miss Rea, what are the possible hypothetical questions that will be asked during the interview? Like those questions that will make you think out of the box?

@ReaNinja

4 жыл бұрын

You may check out my playlists on the home page for that. I have videos about out of the box questions. :)

Hi your video helping me alot. Thankyou... I just got a job in Canada Bpo for outbound sales voice process and Iam poor in English and so I need to speak fluently and effectively in proper Canada English to sell my products. So please guide me mam

@ReaNinja

5 жыл бұрын

I have lots of videos about improving english. Check out my home tab. Thanks for watching Stanley! 🙂

@stanley2082

5 жыл бұрын

Ok Mam. I will look towards it. Thankyou so much Mam...

Thank you for this video again. Hope they will edit the subtitle in the beginning, "mock call".

@ReaNinja

4 жыл бұрын

It's auto generated but I can edit it. 😊

Hi I'm Nieva CCS STUDENT first all thank so much you Kea.for making these videos and sharing your knowledge you have.this sis very helpful for all the newbie that going to start as an Ccs NOR CCS NC11 Batch #14 Trainor:Mr.Wilson D.Ortiz

Hi, first of all thank you so much for making these videos and sharing the knowledge. Can you please make a video on how to handle customer who says they got charged wrong or they never asked to activate any subscription.

Amazing Rhea Ninja I also work in a call center and I am from India . You speak so well with the customer's you make them understand so well that they are satisfy with your service your communication skills 1are amazing . If I want make my communication skills good like you what I need to do could you please suggest me . Are you working in USA. Please replay

Can you do a mock call for energy deregulation?

Thank you

Hi ! this video is helpful and I can get an idea of what to do for my exam but can you please do a inbound call video thanks 😊

@ReaNinja

Ай бұрын

@@kinkymiracle5396 i have lots of inbound call examples in the channel. Just check the playlists ;)

@kinkymiracle5396

Ай бұрын

@@ReaNinja thanks

Good job ledy 🥰✌️

Francis from Dubai. It's awesum marvellous madam !

Gracias, me ha ayudado muchísimo estos videos, un saludo desde Colombia!

I can be a friend of her but won’t hesitate to move to another desk coz I think she’s too loud. Lol As a fellow who worked in BPO, I salute.

@ReaNinja

4 жыл бұрын

LOL 😂😂😂

Hi po. Is there a script provided for outbound calls?

Thank you! would like to ask if there's a record for the call in case you aren't able to type the credentials ?

@ReaNinja

2 жыл бұрын

You mean the call recording? There should be but you have to get the credentials while on call.

How my day goes: Me: Do you have 5-7 minutes to talk? Customer: No I don't. *click* (hangup) I like that you did a mock call but it is not as realistic. As the caller had no early interruption when you first called her and no objections. This mock call makes it seem like every call you get is going to be sunshine and awesomeness in sales when that is not always the case.

@ReaNinja

5 жыл бұрын

Thanks for watching! Again, this was based on experience which we all have differently. The title is very clear. It's a SIMPLE OUTBOUND CALL, thus the very simple call. Whatever your interpretation is, it is yours but then it's good that you realize it's not all that easy. If you're looking for a mock call that's based on how your day goes, this is not the video. Maybe next time. 😉

Hi call center ninja. I am new in my job and im working for outbound. Can you give me tips for 3rdparty customers and to the customers thats not interests. Can you give me a tips how to give interests the customer? Thank u!

@ReaNinja

5 жыл бұрын

I'll come up with something. 🙂

para sa First time susubok mag CC recommended nyo po ba ang outbound kaysa sa inbound ?

@ReaNinja

5 жыл бұрын

Depende sa company. Iba iba rin kasi. 😊

@karenclaro4177

3 жыл бұрын

First bpo ko exp ko ay outbound at sobrang dali in a sense that wala masyadong nagmumura, but... kapagod. Tuluy-tuloy ang queue

It's a very nice call 😊 im expecting such a caller in my calling. I want to know more tips to sell credit cards , because I'm facing a lot of not interested candidates in the first conversation they are disconnecting call

Atee pwede po bang mag mag request . Gawa po kayo ng video ng outbound call sample yung maraming objectives at paano mo sya icoconvince . Thankyou

@ReaNinja

5 жыл бұрын

I'll try. :) I haven't really worked for complicated outbound sales so I just made this simple video based on what I've experienced before.

Love u from 🇮🇳India❤

How about if the customer said that you are scammer?

What would you tell someone today, about the telemarketing? I am talking to a live-in maid in Kuwait who doesn't want to work abroad anymore, about becoming a telemarketer. Right now, 6 4 2020, is there still a way she can make it work?

Being outbound agent must require effective communication skill in dealing various customers and you possess that quality. This simple video really helps me a lot and appreciate much. FOM CCS NCII BATCH 23 Mr. Wilson De Leon Ortiz

@LegacyGroup101

7 ай бұрын

where did you acquire your training that CCS NCII?