Greg you’re a real man. No BS, owned the error as a team and addressed it as a team. And showed the world how you’re going to fix it. Cements my admiration for MKT.

of the 4 medfords i own 2 came screaming sharp and 2 couldnt cut precut cheese so good to see it is being addressed.

This was very interesting to watch. This shows Greg is willing to make things right despite this being somewhat embarrassing for the brand. Medfords are not cheap and people expect a sharp knife at minimum. I will buy another Medford after seeing this. Bravo!

Great video Greg! This happens in all trades that have a hand made component. My Grandfather had a machine shop and would always say, it’s not about how you get knocked down but how well you get up. It’s obvious that you and your team will work to continuously improve. This made me want to expand my Medford collection. Thank you for the transparency

Most of my medfords have been very sharp, except a thin midi maurader that was very dull. I took it back to knife store and they sharpened it for free. Awesome knife. I appreciate this video’s honesty and that the reaction was to improve process, well done.

This video inspires my faith in this company that much more. Only have a praetorian scout so far but this right here is why I have plans for more. Appreciate the transparency

This is why I buy Medford knives. Because the problems are always addressed & fixed. I have bought 5 Medford knives in the past 2 years and every knife has been perfectly ground & the edges are A1. I do agree with the gentleman that complained about his Medfords. This is how we keep our beloved USA made knife companies from going down the drain. Unless that company doesn’t listen but it’s very apparent that Greg takes pride in his knives being the best quality knives we can buy. I personally would have reached out to Medford first and give them an opportunity to make these knives right & up to the Medford standard we are all used to.

Thank You Greg Medford for addressing the issue. I returned 2 Medfords to dealers ( 1 fat daddy & 1 marauder H ) in the past couple months due to very badly ground edge grinds. Unsymmetrical edge grinds drive me crazy and that’s with any maker. Sharpness is subjective but they should cut paper when new. While his video was a call out of sorts, I am glad you seen it and are making the necessary adjustments to get back on track to the Medford Standard

Great job addressing the issue. As a business owner I respect your response and action.

A documentation on how businesses should resolve issues! Thanks Greg!

I have some older medfords that are the sharpest knives iv ever owned. I recently bought a tff1 in s90v that was duller than any butter knife iv ever owned. Everything else is perfect on the knife tho so I just sharpened it to my liking but still a pain in the ass on a 700$ knife

Standing in the back of the line at Blade show with us early bird pass holders Greg was there hanging out with us He's a cool dude. Big part of the community and I own several medfords and they make me smile every time I have them in hand and after seeing this I have even a bigger respect for how he handles his business and respect the designs he has my slim midii is one of my favorite I have hands down and I have many, The transparency involved here is second to none he brings his camera in and the address his employees which seem like a decent group of guys who are on board to get things right I like to know excuse and how he handles the situation and shows the world 💪 You have to respect that. I know I surely do 💯👊🤘

This was great Greg, the transparency and dedication to ensuring your product meets design intent, expectations, along with the customer support is why I have three praetorians. Great tools from a quality US company, keep it going!

This is unbelievable to me! I’ve now had 5 medfords and they’ve all had some of the sharpest factory edges I’ve seen. The way they cut has always impressed me considering most of the chunkier knives less than slicey blade geometry

Great video , you did good human errors happen , but quality control is key to catch that before it leaves 👊👍👌

That table is badass

You took it in the right spirit man. Great. That's all that was needed. You will soar high again. Errors happen. Never mind. You are doing a great job.

Much respect for this transparency, Greg. I need to have the same kind of talk with my electricians from time to time when something starts to slip. It happens. The important thing is addressing it.👍🏼

@mel87123

9 ай бұрын

Transparency? He asked the reviewer to take down a fair and deserved review...Medford should be offering the reviewer an apology, replacement, and maybe a job!

@MrBowser2012

9 ай бұрын

@@mel87123 yep, look up the word “transparency”. Greg making a video to give further attention to the problem and dealing with it publicly is the definition of transparency. What are your pronouns?

@mel87123

9 ай бұрын

@@MrBowser2012 Yours is a weak argument. I know exactly what transparency means. Asking someone to remove a review so that people do not see it is the opposite of transparent. My pronouns? Does launching some sort of unrelated personal attack towards someone you know nothing about make you feel better? It certainly doesn't strengthen your weak argument. By the way, I went all the way with my education and my pronouns have nothing to do with anything. Of course, that is none of your business though.

@MrBowser2012

9 ай бұрын

@@mel87123 😂 congratulations on your education

@mel87123

9 ай бұрын

Well, thank you very much. If someone suggests that I don't know the meaning of a simple word when I clearly do, they deserve that response. I earned every bit of that perfect grade point average and the letters that come after my name. So, please don't insult my intelligence. You are way off.

All of us wish our bosses would speak to us in such a manner that is corrective and positive.

Greg has more patience in this video than I would have had.

Unfortunately this issue made it out the door, and even more unfortunate is it went into a reviewers hands. I have many Medford and ASK knives, and I e dealt with many of the the people within Medford and ASK either over the phone or through emails. 100% of those interactions was because of something good, never bad. But I also know how great Medford customer service is, and the reviewer could have very easily reached out through a phone call and it would have been correct immediately. Literally out of any American knife manufacturer there is, Medford is the easiest people to get ahold of, even emails are answered usually within a working day. On that note this was a cool video to share showing some of the inside workings of correcting and issue where it begins. Nobody’s perfect, and mistakes happen, and it’s good to see them taken care of. Keep the great knives coming! Love Medford!! 💯🇺🇸💯🇺🇸

I’ve been in the hot seat a few times in my role. As long as you admit your mistakes, know how to fix it, and don’t repeat, its great learning.

Loved this video. Even though I only own one Medford, this is exactly why I love Greg and MKT.

You got your point across to your guy's without making any of them feel they were to blame for the problem that occurred. It takes a good man and boss and leader to do what you showed there. Things happen every now and then when maybe an employee gets complacent in their task at hand, or they may have something on their mind that may be troubling them. I spent 36yrs. as a Pipe Welder having to make exray welds all the time, and I remember a time when I was young and new everything, well that came to a head one day and I was really embarrassed by what I took for granted of what I thought was good enough. In my trade as I was working on a cross country high pressure natural gas line in PA. were I lived, it got me. Let me tell you the inspector took me and five other welders into his office and proceeded to show us some of our exrays of the welds that didn't cut it. I have to say he was cordial and firm at the same time as he was eating our asses out about them. That little talk you did right there brought back that memory and a couple more, usualy they only gave us two "busts" and then the old saying was "bust the test, collect your check and hit the gate" that sucks when your 800mi from home.

Good for you brother. This was a very commendable way to address cited issues and your management style would be appreciated if I was your team member. Whats the issue? How do we fix it moving forward? No nonsense.

This is why I buy Medford's. I saw that video and was upset that my favorite knife company had sent out a blade like this. Mr Medford is really doing it right. What other companies are doing videos like this??? I only have ten Medford's to date. Hopefully I'll be able to get to PHX soon and check out the shop in person. Thanks for everything Mr Medford. Keep it up

I work in aviation and we spend a LOT of time discussing human factors. As long as humans are in the process, we’ll find ways to mess something up. 😂 Excellent way of handling the issue and looking to your team for solutions. I just received my first Medford yesterday. Being a lefty, I haven’t had many options prior to the drop you did for DLT. Very impressed with the fit and finish of my sample. Looking forward to future lefty drops.

Love it when a plan comes together. Very interesting. Maybe I can figure out how to afford one.

Looks like a shop teacher at vocational school, yelling at a failing class.

And this is why I buy Medfords - a truly fantastic group of folks!

Ok bud, take it down a notch. I have purchased 20 knives from Greg and team and every one has been frighteningly sharp. Even my .26 inch praetorian Ti. Every now and again I am sure a mistake will happen. I’m sure MKT will make it right.

well done, your guys respect you. Greg, you talk to them as Professionals

Complaints online are about as common as water in the ocean, so it was awesome seeing an issue handled in this way for a change!

I'm saving for a Marauder. It's going to be my best knife.

Thank you for doing this. I saw that video and it shook my confidence in Medford although I’m aware that shit happens and every blade can’t be perfect. I appreciate the transparency. I also appreciate that you take this seriously. It makes me feel good about my first Medford purchase that is currently in the mail on its way. I ordered a Nosferatu and can’t wait to get it in my hands!!!!

I have 5 Medfords and never had an issue all mine are 2020 or newer I am also waiting on a strike proof OTF Merc that was ordered in December of 2022 that I know they are working to get out the door I do not expect any problems with it as well I also own an ASK Jefferson with the ultem scales and the hammered steel blade and tools and no issue with it either I work in manufacturing of packaging for all sorts of product and when you make anything there can be issues the key is as here to make it right to the best of the companies ability.

Good leadership here! Impressive

Seems like a really good company to work for

I have to say, I understand dudes issue BUT, I would have contacted Medford BEFORE putting them on front street and mainstream. Its my opinion that was a WEAK move. I kinda put it along the lines of a snitch... Now IF he had contacted Medford without resolve, then MAYBE. Just my opinion 👊

@mel87123

9 ай бұрын

Reviewers write reviews. Buyers deserve to know what they are getting. You shouldn't let anything out of the shop that can't cut. Especially at that price.

@robertstratton1805

9 ай бұрын

Hell no if you’re going to sell, super high-end priced knives better come with a perfect edge geometry and perfect grind. There is absolutely no excuse for the quality that was sold for $600-$1000. That was greed, plain and simple. Unskilled, cheap labor when it should be a skilled craftsmen/ artist if they’re going to charge that much! I would be embarrassed to put my name on that knife!

@p8triot14

9 ай бұрын

@@robertstratton1805 and I do agree but it's also courteous to contact the supplier for resolution before throwing a tantrum.

@doejon9424

9 ай бұрын

I respect Greg & he handled the situation with class BUT when you charge this much money for a blade.. you better triple check it if that's what you gotta do. There's really no excuse to spend $600+ on a knife & have any doubt your $20 dollar cheese knife is sharper. I'd expect this from Benchmade or Microtech. Not Medford. At least Greg addressed the situation instead of blow it off.

That is the sickest table

Good for you taking responsibility. I do think on the front end right before they go out there needs to be a final qc check. Final check done before noon when the person is not tired.

I want your stufff......because! Your a beast!!!!!!

Really appreciate this video. Process analysis, no matter the industry, is always important. I’m happy to report that I’ve purchased 4 Medfords in the past year and all of them were scary sharp and the grinds look great to me. No complaints.

@TheHollowGrind

9 ай бұрын

I repeatedly tell my customers that Medford has the sharpest edge straight from the factory. They are scary sharp even on the thick ones. It's impressive.

Can I ask a serious question. I’m asking because I don’t know the answer. I own 6 Medford knives. They all averaged about 750$. I have no issues with any of them except one that I might send back but it’s minor. My question is if a knife cannot slice through paper, is it a bad grind? Because none of my Medfords slice through paper. I just figured because the blades are so thick, they can’t get a razor sharp edge. I love Greg, I love the company, I just had a question. Respectfully,-Jerry PS: I’m a firefighter in Los Angeles and I carry my Praetorian Genesis while on duty.

Greg has always been reachable and fantastic with any issues that arise; keep being awesome MKT USA. This is why I buy medfords

Yep. On all counts. Killer vid.

Now that right there folks is how you run a business.

I have bought over 300 knives in the past few years. I have received a bad edged knife from every manufacturer except Rockstead and Medford. I own only two Rockstead’s but I own 12 Medford’s! Each Medford that I have received has gone right through a piece of paper. I have actually only had to sharpen one so far. I loaned my S90v Praetorian Genesis to a friend and when I got it back 3 months later he had completely destroyed the edge, it looked like he had been banging it against concrete but of course he claims he barely used it! 🤔 But I have it better than new now and have had no problem with any of the rest. I have bought 4 Shirogorov’s and I have had to fix the edge on each one! Microtech has been hit or miss. Benchmade and Spyderco have been hit or miss. Hogue hasn’t let me down yet. Even the Herman Sting in Elmax I received had a burr down one side but my other two Herman’s arrived razor sharp. I love sharpening Elmax so I wasn’t mad. Enough rambling for now!

@fredp1983

9 ай бұрын

Thats good to know... youd expect perfect if your going to pay Rockstead prices... Im dissapointed to hear about the Shiro and Herman... Wow...

@RSRS-ws3px

9 ай бұрын

@@fredp1983 The Rockstead prices and the fact that the brand is basically built around their edge retention abilities. They claim to sharpen them to a fine mirrored edge polish to prevent chips at the high hrc they use and for the long lasting sharpness. I received a Protech Malibu today and it is nice and sharp which reminded me that I had bought a Godfather and it needed to have the edge touched up when I received it but the Protech PT+ Custom I have arrived razor sharp. I just wonder why so many brands have these good and bad edges. Is it a different person sharpening, different time of the day, just a bad day, who knows!

P.S. just checked my two Praetorian T’s (35&90) 187(90) & new Praetorian auto (45) plunge lines, symmetry (god I love “symmetry” 😬) all good to go no shark tooth! Shit I’ve got too much time on my hands…

Buy a fucking ream of paper, there's your QC program. Do what the customers are doing to test. I came from QC sometimes its best not to overthink.

Play them the Murray Cater 3 finger test video

I would have been so embarrassed if I had my name on an edge like that. You can get better quality Grinds from a three dollar gas station flipper. I am glad they acknowledged it, but damn 🤦‍♂️

Greg you are they type of boss i would love to have. you called the team in & sorted it out as a team like a gentleman should instead of singling somebody out in front of the team & giving them an ass chewing ! at the same time ( CBR) should have contacted you to afford you the right of reply to sort the issue ! i love your coffee table there in the smoko room, are they available $$$ ?

I wonder how we actually treats his guys off camera

check the lock slip

All the guy had to do is send it back to get fixed! Instead of crying about it on Utube

Hinderer should watch this video.

Greg, im so happy you addressed this video. I saw the video you reviewed. As you know, people are going to be hyper critical about your knives because of the price and because of you. Keep making greedy knives.

I thought they did paper cut test after each assembly?

I just ordered a 500 dollar medford knife. I live in north europe. If there is issues, how will that be fixed?

@TheHollowGrind

9 ай бұрын

Hopefully the retailer you purchased from will take care of you and checked the knife beforehand. I imagine shipping will be around $80 each way so IF there is a problem, getting $160 refunded back would be a fair ask. Sometimes a retailer loses money on a sale, it's the cost of doing business to keep customers happy.

@tyarnold4088

2 ай бұрын

You better just move to America

Good look at the process of running a business and the problems that can arise over time. But this one is easily taken care of. Just go back to sharpening all the blades yourself. No more edge problems! 😂😂😂

Funny😂

Hey Greg, great video but I got to tell you, as much as I like your knives, I fucking love that coffee table! I’ll text you my address 😂

These workers look really young to me. That doesn’t necessarily mean they can’t do the job correctly however, what about experience? I don’t know how long they have worked or done this for it’s an observation

Id like to be on that sharpening team, think ill submit an application 16:24

You have a young crew. But Mozart compossed his first symphony at age 4, so maybe thats not the issue. I am reading some of the conments here and most of them are trying to stroke your ego. That's the problem. Lot of people who buy $700 pocket knives are not people who really need a knife for work. It's just dressing. So not a lot of people are going to put it to real use or real test. Because if I dull a $700 knife cutting, slicing, and carving to make a youtube video, I sure hells aint going to sharpen it with my non skilled hands. So, I think a lot of people who buy these knives just take your word for it that it is a fantastic knife because if its $700, its gotta be excellent right? You do communicate very well to your workers. $700 is pennies for a Samurai Sword, but for a 3 to 4 inch piece of steel that can't cut better than an Eskimo sharpened whale bone or whatever they make their cutting tools out of is a disgrace. With that said, if I paid $700 for a pocket knife, your signiture that you engraved better be on that blade. That my friend is the life of a true craftsman. From the day you wake up, you eat and do your craft until you go to sleep. And you definitely don't let your apprentices make your most expensive products. Go park your new truck. Stop buying airplane tickets to go PR with potential business partners. Get a cot and sleep in your factory because you are too tired to drive home. (which I am sure you do sometimes). Like you said. If you gotta cheat and make knives in China to make it big, you dont deserve to. Same goes for if you can't make a perfect knife that cost so much, you don't deserve to.

@mel87123

9 ай бұрын

Well said.

I used to be a huge Medford fan, until I got a custom that couldn’t even lock up. Their QC is a joke, and if you’re going to buy a Medford, get it from a dealer. At least then you can return it.

With how fast he goes through workers, most likely aren’t these guys doing.

My pretorian slim did the same thing. Had to reprofile it.

He absolutely 100% should have contacted Medford first and if unsatisfied at response then posted a video this is just typical too much time on hand, You hurt my feelings type of thing. I am positive he Would have been taken care of properly had he only just asked what’s up?

Microtech would just keep on churning their shit out and never address any problems....and as usual the customer is the one who suffers.

Why are these guy working 10 hours a day? That's too much. You as a manager should take the blame for this, not them. Love my Marauder H btw, thanks to the boys for the amazing work

pay em more for 8 hours

I was never really a fan of Medfords... Ive even seen some posts from anti Greg people... But seeing this video makes me think highly of Medford and how he dealt with it... Perhaps you could put out a guarantee that if someone finds something not perfect that they will get it fixed and a discount back or something... Youll probably have to deal with a bunch of guys nit picking... but atleast you wont have any more problems with videos like these being put out... In saying that I do like the and when I got into knives I thought the Slim Midi and Praetorian Slim... and when I got into knives I thought the Marauder was so cool...

I don't care about the edge on a knife and don't consider it indicative of quality. Obviously a premium edge is nice but I expect to sharpen any knife I buy before I use it. It takes 3 minutes.. The choil thing is a fair bitch. That said, how many videos of the inner workings of a company dealing with a quality issue are out there?

This falls on the owner and the management staff these guys seem over worked and honestly don’t seem surprised by the video and quality of the work there’s no QC at the end of manufacturing to catch these things from happening but imo these guys need more training and more observation great coaching tho about the issues

Shit happens. What’s the big deal.

Let’s be honest. I own several of your knives but the price doesn’t necessarily align with the value.

You can't do that dog!

Busse

Greg My Husband Ordered an OTF in 2022 I gat on His ass Every week having been so long Now there are several OTF"S without screws Showing In stead of asking not to call your X wife because it pees her off well My Husband catches hell every week The Knife Dosent show up Quit Hiding behind Women Come on and Take The Heat Over 15 Months Now You regularly come out with new knives Get off Your can and Honor your Word from 2022 ? I know my Husband will be glad . I get on him for odering From a Reputible Source .His Winkler Tony Hawks have came earlier Microtech's Montana Knife Company I let him buy what he can afford But You not again .

Employees look like they want some of the profits . Not a happy looking crew.just my observational opinion.

Wait, what? You have 10 hour work days? No wonder mistakes are made at the end of the day. Maybe your workforce is pushed too hard.

@johnolson7009

9 ай бұрын

They work 4 tens so do I everyone I work loves that schedule 3 day weekend every week

@Mo.89.

9 ай бұрын

@@johnolson7009spot on. It’s a great option to have for employees. We even work 12 hour days in my job - three 12 hour days one week and three the next plus an 8 hour day to finish. Gives me 7 days off a fortnight to live my life.

Thats cute insult the quality of everyone on your "crew" for your own publicity instead of handing the problem without making everyone in your company look like shit great leadership. Why not just fire issac instead. Toxic leadership at the finest.

Kinda overreacting. He should have called Greg. I had a problem. Greg took care of it.

Have you ever had any women grinders? Just curious not woke bullshit…just realized after years of watching Marifone, Emerson, Hinderer, Chris Reeve etc. never seen a lady grinder making sparks?

I've almost saved up enough to buy a Medford and I'm glad this was handled before

Growing Pains plenty companies go through it Medford handled it with class no doubt the issue will be addressed this company didn't get as far as it has by ignoring issues Medford is class act he handled it with grace

No ones perfect and mistakes happen. But I feel this dude is a Biden supporter and still mad at Greg over that tshirt. I have several medfords. Ive had them for 4 years now I’d say and I have yet to sharpen them. I’ve only had to strop.

Qc is the real problem