How do you respond when you’re caught off guard?
Imagine holding a meeting but you don’t know how to respond to a situation. The way you react to your anxieties can negatively impact the outcome you want to achieve. It doesn’t have to be this way; you can be prepared.
In this episode I am joined by Matt Abrahams, an expert in communication. He says there are ways of preparing yourself and then responding, which is achieved through changing your mindset and having structures to follow.
He discusses the common moments we get caught off guard at work and how we can prepare for them. He also shares ways that you can become a better listener, and his methods to talk smarter in the moment.
It's about getting out of your head and finding ways to connect with the other person.
“You actually have to prepare to be spontaneous” - Matt Abrahams
You'll hear about:
00:00 - Start
01:21 - Moments we get caught off guard at work
04:17 - How to be able to apply Matt’s methods
12:06 - How do you listen properly and attentively
17:19 - Dealing with difficult situations
20:40 - The power of storytelling in these moments
27:10 - Matt’s recommendations to perfectionists
31:57 - Matt’s top tip for dealing with difficult situations
34:45 - What Matt’s best day looks like
35:28 - The impact Matt wants to have on the world
About Matt Abrahams
Matt Abrahams is a leading expert in communication with decades of experience as an educator, author, podcast host, and coach. As a Lecturer in Organizational Behavior at Stanford University’s Graduate School of Business, he teaches popular classes in strategic communication and effective virtual presenting. Outside of the classroom, Matt is a sought-after keynote speaker and communication consultant. He has helped countless presenters improve and hone their communication, including some who have delivered IPO road shows as well as Nobel Prize, TED, and World Economic Forum presentations. His online talks garner millions of views and he hosts the popular, award-winning podcast Think Fast, Talk Smart The Podcast.
Resources:
• Profile: mattabrahams.com/about/
• Book: ‘Think faster, talk faster’ - mattabrahams.com/books/
• Podcast: mattabrahams.com/podcast/
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