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Thank you! This is so helpful! I was losing my mind trying to figure out how to get the filter out!

@LGUSASupport

2 жыл бұрын

Thank you for reaching out and do you have any questions for LG today?^Sandy

Thank you took me less than 5 minutes to clean my LG!

Holy cow, if this is an official LG support video, the quality (video, audio) is SO BAD. Cmon LG!

@LGUSASupport

Жыл бұрын

I’m sorry to hear you're having this issue, and I’d like to see if we can assist. Please contact LG Customer Support by direct message via Twitter ( @LGUSSupport ) or Facebook Messenger ( facebook.com/LGUSA/ ), and include your contact details, the model & serial numbers, and a detailed description of the issue. ^Mary

what is this model in the video that has temperature labeled on the top panel?

Thank you for this video!

@LGUSASupport

7 ай бұрын

We're happy to help! ~Ave

I think this is outdated my machine states to hold the heavy button for 3 seconds but I’m not sure if I have to hold the power button at the same time. Any suggestions on how to start the cycle would be appreciated.

@LGUSASupport

Жыл бұрын

Welcome to our Social Media page. Based on your recent post, we see that you may need support. Please send us a private message with your name and phone number and we would be happy to investigate this further. ^Angelica

@kittyhans1

Жыл бұрын

Please give me the mail address thank you

@LGUSASupport

Жыл бұрын

Nancy , please contact us to be assisted : Tweet us @LGUSSupport Message us on Facebook @LGUSSuppor Thanks ^Angelica

How to remove the greasy residue collected on the filter? it is not getting removed even with boiling water.

@LGUSASupport

Жыл бұрын

I’m sorry to hear you're having this issue, and I’d like to see if we can assist. Please contact LG Customer Support by direct message via Twitter ( @LGUSSupport ) or Facebook Messenger ( facebook.com/LGUSA/ ), and include your contact details, the model & serial numbers, and a detailed description of the issue. ^NS

I have used my dishwasher approximately 3 times since buying it last year (it basically new) - it has the worst smell - how do I get rid of that? Also, I removed the filter basket and is it normal to see water in the base where the filter basket sits? I would think this would create a “ stale water” smell over time.

@LGUSASupport

Жыл бұрын

I’m sorry to hear you're having this issue, and I’d like to see if we can assist. Please contact LG Customer Support by direct message via Twitter ( @LGUSSupport ) or Facebook Messenger ( facebook.com/LGUSA/ ), and include your contact details, the model & serial numbers, and a detailed description of the issue. ^NS

@helenagozali6766

Жыл бұрын

I also have this issue! Was it resolved for you

@bnewcol

11 ай бұрын

I have this issue as well, absolutely no food in the filter trap, and water collected underneath the filter trap that does not totally leave the dishwasher. I replaced a 15 year old dishwasher that had no problems, except I broke the motherboard, to buy an LG that everybody told me was super great, only to have a horrible odor issue. I’ve only run the dishwasher three times. Now they are telling me I need to run a cleaning cycle after three times of use? I never have food scraps when I put things in there. This is not acceptable. There has to be a way for these dishwashers to totally drain of all water. I never had to run a cleaning cycle on my old dishwasher. This is ludicrous that you have to run a whole cycle of an empty dishwasher in order to get the smell out after three uses.

@dbar1

11 ай бұрын

Update: After researching and researching this problem - I have fixed the smell issue. 1. My contractor did not install the plumbing properly under my sink which led to the foul odor coming up through the dishwasher drain. I paid a professional plumber to redo the work correctly. 2. It is normal to have a little water left in that drain area - I read that in the manual. 3. I added a hanging deodorizer inside as well: Finish Dishwasher Air Freshener Lemon.

@danibakesmauiii

6 ай бұрын

@@dbar1how much water we talking?

Why use auto cycle? What is machine clean cycle used for then?

@LGUSA

Жыл бұрын

I’m sorry to hear you're having this issue, and I’d like to see if we can assist. Please contact LG Customer Support by direct message via Twitter ( @LGUSSupport ) or Facebook Messenger ( facebook.com/LGUSA/ ), and include your contact details, the model & serial numbers, and a detailed description of the issue. ^NS

@paulc2953

Жыл бұрын

@@LGUSA Read the question again. ilovehhx has a question, not an issue. Why don't you just answer the question about auto vs machine clean cycle; everyone watching this video will then know the answer. Your video seems to be in conflict with both your website and dishwasher user manual on this point.

@LGUSA

Жыл бұрын

I’m sorry to hear you're having this issue, and I’d like to see if we can assist. Please contact LG Customer Support by direct message via Twitter ( @LGUSSupport ) or Facebook Messenger ( facebook.com/LGUSA/ ), and include your contact details, the model & serial numbers, and a detailed description of the issue. ^NS

@paulc2953

Жыл бұрын

@@LGUSA This is totally unacceptable for a major corporation to respond like this to simple questions regarding your publicly posted guidance.

@bnewcol

11 ай бұрын

@@paulc2953it’s an AI bot, not a human

How removed dawn spraying arm?

@LGUSASupport

Жыл бұрын

Welcome to our Social Media page. Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (facebook.com/LGUSA/), and we would be happy to assist you further. *Leah

At 3:25 you show pouring citric acid powder into the dispenser and state to use 3 tablespoons of it. There is no way that 3 tablespoons of citric acid powder will fit in that dispenser.

I received an email from LG, and it says, "your LG dishwasher is built to last." Mine only lasted 3 years before the 10-year motor started making a loud buzzing sound every time I use the dishwasher and it isn't cleaning as well as it used to. The catch with the 10-year motor is you have to pay a service technician to come out and take a look at your dishwasher and then you have to pay him to install the part. At this point you might as well buy a new dishwasher. It's disappointing that appliances don't last.

@LGUSASupport

17 күн бұрын

Hello there. We're sorry to hear that your LG Dishwasher has not lived up to your expectations and has started experiencing issues with the motor and cleaning performance. We understand that the 10-year motor warranty requires a service technician visit and part replacement, which can be inconvenient and costly. At LG, we pride ourselves on building durable and reliable appliances, but it's clear that we fell short in this case. We appreciate you sharing your experience with us and will take it as an opportunity to improve our products and services. -Ken

@bozerbrett7867

17 күн бұрын

There are multiple KZread videos on this exact problem and it’s unfortunate that LG doesn’t address this problem. LG is hurting their reputation by not providing quality appliances, parts, and service.

@LGUSASupport

17 күн бұрын

We appreciate your feedback and understand the inconvenience this may have caused you. At LG, we take product quality and customer satisfaction very seriously. Your feedback is essential in helping us improve our products and services, and we thank you for bringing this to our attention. If you need further assistance, don't hesitate to reach out to us via @LGUSSupport, so we can look into this for you. We'll be happy to assist you. -MC

The pictured dishwasher has a Machine Clean cycle. Why isn’t that used for citric acid or white vinegar?

@LGUSASupport

2 жыл бұрын

I’m sorry to hear you're having this issue, and I’d like to see if we can assist. Please contact LG Customer Support by direct message via Twitter ( @LGUSSupport ) or Facebook Messenger ( facebook.com/LGUSA/ ), andinclude your contact details, the model & serial numbers, and a detailed description of the issue. ^Nolito

@paulc2953

2 жыл бұрын

@@LGUSASupport I’m not having an issue so much as asking a simple question which it seems you would be able to answer here.

@LGUSASupport

2 жыл бұрын

Hi! Regarding to your concern, because it's a strong acid, vinegar can break down the rubber gaskets and hoses in your dishwasher, eventually causing a costly breakdown. ^Nolito

@paulc2953

2 жыл бұрын

@@LGUSASupport so why use white vinegar in auto mode as you say in the video and not machine clean mode as the manual says? Your guidance is directly contradictory to the LG Machine Clean Cycle support webpage which says “You can run the cycle using only water or add citric acid, white vinegar, or another cleaning agent that’s dishwasher safe for more effective results. Do not add detergent. Empty the unit of any dishware, then press and hold Heavy for 3 seconds to activate the Machine Clean.”

@paulc2953

2 жыл бұрын

@@LGUSASupport I actually use citric acid and my question is really more why you aren’t using the machine clean cycle which clearly is what it’s for and is shown in your video as being available on that particular dishwasher you use in the video.

What happens if we use detergent

@joa8593

3 жыл бұрын

The detergent will just neutralize the vinegar so you're wasting you're time if you do that.

@paulc2953

Жыл бұрын

@@joa8593 But they say to NOT use vinegar (too strong... will damage hoses, etc.) in their comments here. Contradicting the LG manual and LG website. They seem to not be able to give a consistent answer to this important detail. Nor to the questions about using the Clean cycle. Nor to the questions about the dispenser capacity. And so on and so on.

How much

@LGUSASupport

Ай бұрын

Hi, there. Would you mind elaborating on your concern in detail? It would also be better if you could reach out to our social media team via Facebook or X at @LGUSSupport, and we'll be happy to provide you with accurate assistance with your concern. `Li

Bruh… if my filter ever looked like that….. 😳

Who the heck has citric acid laying around.

@LGUSASupport

Жыл бұрын

Hello there! Welcome to our Social Media page. Based on your recent post, we see that you may need support. Please send us a private message with your name and phone number and we would be happy to investigate this further. `Gem

@LGUSASupport

Жыл бұрын

Hope you’re doing great. I'm passing by to check up on your case. Do you need any additional help? I’d be happy to assist you in any case. `Gem

@Rainbowbrite10

Жыл бұрын

I’m good. It decided to magically fix itself. I don’t think it like the cheap o tablet I gave it to do it’s washing. Guess I’m going back to cascade. It’s definitely a high maintenance dishwasher but it does a great job when it want to work

@LGUSASupport

Жыл бұрын

Good morning! Please send us a private message so that we can assist you.`Gem