Thank you for the video. Exactly the information I was looking for.

Excellent presentation, just what I needed to know, thank you!

Great video! Very informative. Thank you! 💯

I just bought new lazyboy lift last lazyboy lift was 15 years old still looks new . But battery backup went bad ,so bought new chair that uses 9 volt battery or can go cordless on batterypack.

What kind (brand name) of lift mechanism does La-Z-Boy use?

I’ve been looking for a rocker recliner my husband been telling me to get Laz Boy and watching this I definitely gonna get the Laz Boy one!

@robertbrittner6790

8 күн бұрын

dont do it

I never had a Lazy boy last over 5 years. The one i have now and looking for a new one lasted 4 years. The spring in the back broke after 3 years. I rigged it to last because they charge 20 bucks for shipping the new spring back to the store i bought it from. Then i have to drive over and pick it up. Now the arm came loose from the side and just flops there. If the chair is only going to last a few years get a cheaper one like im going to do after 3 lazyboy chairs. Lazy boy chairs use to be good years ago. The way they are stapled together now makes them not last as long.

@barneyrubble4827

Жыл бұрын

Same here, 3 out of 4 broken within 4 yrs. Lazy Boy told me to screw myself

@ArchieLovesMe

Жыл бұрын

And they want $2k for them now. Insanity.

@warrenbrown8670

Жыл бұрын

They have gone staple crazy. They don't even seem to use glue anymore. I am getting quite proficient at fixing their junk and afterwards having reasonable luck staying fixed. A bit of glue and some screws would make a world of difference. Lazyboy is going down the tubes in quality.

@robertbrittner6790

8 күн бұрын

They are junk i tell you! mine kept breaking

I find mine more comfortable than my bed for sleeping. Therefore, I am in it a lot more hours than average use. I am thankful for the locking mechanism since my cats are jumping on and off the foot rest as well as napping there. I had one for about 16 years before I got rid of it and bought this one.

@wes4139

3 жыл бұрын

Ditto!

The foam in my very expensive La-z-boy chair has not held up well. In fact, the fabric is like new, but the foam underneath has disintegrated in so many crucial areas. You feel the wood in my chair arms. The foam is gone. My chair is still in great condition, but La-z-boy will not reupholster my chair because they do not provide that service. I need to find a private company to fix what La-z-boy will not.

@iggypopisgod9

2 жыл бұрын

get the upgraded memory foam and tall base

@KJ_nyc

2 жыл бұрын

@@iggypopisgod9 My elegant chair has cherry wood claw feet. The chair actually looks like a beautiful chair, not a recliner. Sadly, they no longer design that model anymore. When I bought the chair, there was no "upgrade" available in the foam, otherwise, I would have purchased it.

@rainerrain9689

2 жыл бұрын

@@iggypopisgod9 Hi, what's the density of the upgraded foam ? Thanks.

Welp, this video pretty sold me. I'll be getting one this week.

Was a customer for yrs-sat in chair at store & felt good; ordered in upholstery,waited 6mo-didn’t fit & uncomfortable & now I’m stuck w/a chair I can’t use.

@warrenbrown8670

Жыл бұрын

I just fixed a chair that didn't sit comfortable as it did in store. My feet didn't rest on the floor. The rocker springs were not installed in the neutral position at the factory using the middle holes, but instead were mounted in an end hole. That minor change completely changed the feel and comfort of the chair.

I have a house full of Lay-Z-Boy but my last purchase, a 1,000 dollar leather recliner had a cheap strandboard foot rest that the screws ripped out of and now you cannot put screws back into those holes. (Specifically the ratcheting arm bracket in the middle of the foot rest) it did not fail from abuse, just cheap crap wood and screws!

@sharbenson9211

2 жыл бұрын

I’m stuck w/a very expensive uncomfortable recliner bcuz I just got tired of the hassle, waiting 6mo-should have taken it back! Quality gone!

@rainerrain9689

2 жыл бұрын

@Uncle Dad Higher taxes and increased cost of materials affects Lazy Boy too, and the added competition of junk from china makes it even harder for American companies to compete and stay afloat.

@barneyrubble4827

Жыл бұрын

@@rainerrain9689 for the money they charge it shouldn't happen. Their service and warranties are crap too. I've repaired 3 of 4 couches, all the same failures. It would take so little effort for them to make these last but no, poor quality design and crap labor... half the staples used to assemble missed their targets. They literally came apart inside, springs let go of their mounts and cross members pulled out of their main panels.

@ajaxord

6 ай бұрын

I don’t buy the pressure from cheap Chinese produced products line of thinking. Greed manifested through pumping up sales numbers with low cost goods, i.e. profit, for executives and shareholders is more to blame than a global economy.

Used to have a rapids model lazyboy and it was great, had it for years, everyone fought over it. Replaced it with a maverick suite and the recliners are crap to be honest. As soon as you put up the footrest and lean back the seat base tilts back too much so that even though I have the recline adjusters tightened as much as they will go the back keeps sinking which transfers more weight back and causes the seat to tilt even more so that you end up with the backrest parallel to the floor and your feet as high or higher than your head. Its as if the rocker springs are in the wrong place or are not strong enough. The first time I used it before tightening the backrest I put my hands behind my head , leant back and tipped over backwards, now the tension is wound up that tight that you really have to work to get backrest back up. I have also noticed that The maverick model is gone from Australian lazyboy website which suggests maybe I am not the only one to hate it

@alissaroberts2545

5 жыл бұрын

You should have the rocker springs adjusted, screws towards the rear holes to change the center of gravity point.

@deborahdey2003

Жыл бұрын

It was new !

What do you think about the chair and a half models? I tried one out and it was very comfortable I just didn’t like the fact that it didn’t have a lever you had to close it by pushing your legs down

@FurnitureAcademy

3 жыл бұрын

Hey Max, which chair and a half are you looking at? You could consider chairs like the Edie which has a power reclining feature. So you don't have to manually close the leg rest. www.la-z-boy.com/p/chair--a-half/edie-duo-reclining-chair--a-half/_/R-95P897

@Maxfli82

2 жыл бұрын

@@FurnitureAcademy I was looking at the Roman chair and a half at a LaZBoy corporate store

Absolutely yes. I’ve owned two and will never buy any other brand.

I agree regarding the quality, but MAKE SURE the one you choose is correct for your size. The first one I purchased was too big, and the head cushion forced my head-neck to flex forward. For that reason I rarely used it.

@nartech_la5125

2 жыл бұрын

same here. Good advice.

I bought one 16 years ago, it was great 👍 I bought 2 la Z boy chairs yesterday ✅

I've bought 4...at estate sales, LB's hold up real well. They can be decades old, and if a 110 lb grandma owned it, it will last another decade or more. But sit in it, make sure it's the right depth for you. If you have a short(er) thigh, you'll want a seat depth that mostly matches that dimension. Yep, they are worth the money, especially if you get it lightly used. Good product.

@milljp

3 жыл бұрын

mine belonged to my dad. bought in the 80's. 40 years old and works and looks great still.

@majorgear1021

2 жыл бұрын

the older ones were higher quality than current models

@warrenbrown8670

Жыл бұрын

Decades old ones last for decades. These new overpriced crap assembly models are lucky to make it past 2 years. Serviceable if you have patience and right tools, but we shouldn't have to rebuild newish recliners.

Hopefully in May getting my leather Astor powered recliner with the lumbar and headrest adjustments+ The material trouper powered loveseat with headrest with center console. Just wanted to know if I picked good stuff? I'm a big guy and went to the store and found those to be comfortable for me. I have a very bad lower back from getting hit by a truck in my early 20's. I got the email less than two weeks ago that my order is now in production. I think that's a good sign?

@FurnitureAcademy

2 жыл бұрын

It sounds like you picked some good stuff! I love the Astor and the Trouper! I listed some videos below if you wanted to see more about your furniture while you wait. kzread.info/dash/bejne/emSgzNKBnqTfl7Q.html - Astor Review kzread.info/dash/bejne/k32cstBsj5Sypbw.html - Trouper Sofa Review kzread.info/dash/bejne/gKRtxtR_h7q6o84.html - Best Recliners for Extra Tall Body Type

@Metsfan1986

2 жыл бұрын

@@FurnitureAcademy Thank you so much! I decided to go with La Z Boy because the recliner I had broke in just over two years. So I decided to go with better quality this time around. I'm excited to get it!

Initially I thought that rocking while reclining was dumb that is until I was holding my baby trying to put him to sleep and although not ideal I had a folding chair @ my feet... I completely reclined my chair and was still able to rock my chair by pushing off the folding chair... Yes it's not an ideal setup but after adjusting my headrest and lumbar it was extremely comfortable

@FurnitureAcademy

5 жыл бұрын

Thanks for sharing your story Angel! Now imagine putting your baby to sleep in a chair that is wrapped in memory foam, with lumbar support and a rocker built in. Click here to download your free recliner buying guide: hubs.ly/H0fc17_0 💯💯💯

@iggypopisgod9

2 жыл бұрын

@@FurnitureAcademy for those on a tight budget, what are models to look for when going used? are is overall condition /operation more important?

I'm a proud La-Z-Boy owner and I approve this message!

Just purchased the Casey after stopping by another well known furniture store to check out their recliners. You were right about the frames. I got down and checked out all of the chairs at the latter store and saw the frames as you describe in this video. Then I checked out the Casey at the La Z Boy store and saw the 4 sided frame. No brainer, I go with stability over aesthetics. Paid more but it'll pay off in the long run. Right on!

Love these chairs!

Thank you

I've been in the market for a La-Z-Boy for a few months now. My grandfather has always owned La-Z-Boy recliners and now it's time for me to buy one too. Being on a tight budget I came across a used one at my local thrift store. It's in decent condition with some wear and tear one the sides but everything else works fine! I bought it for... $13.99. YES! You read that correctly. It's basically free. I gave the guy who helped me load it in the my gf car a $5 tip lol

@FurnitureAcademy

3 жыл бұрын

What a steal! We hope you enjoy your new used La-Z-Boy!

@demisemedia

3 жыл бұрын

Thank you! When the time comes, I’ll be buying a brand new one for sure 😉

Awesome video and I have a La-Z-Boy recliner.

I have desk chair. Laz-z-boy best out there. But waiting until move into house being built before buying

Just bought one today. Went to a few different stores, ended at a La-Z-Boy store. Every recliner I sat in was more comfortable than even my favorites at the other stores. Ended up buying a manual Trouper. Can’t wait to get it. Was like laying on a cloud.

@FurnitureAcademy

3 жыл бұрын

We can't wait for you to get it! ☁☁😇😇

@barneyrubble4827

Жыл бұрын

Good for 6 no and the degeneration starts

@Wolly735

Жыл бұрын

Mine is still perfect. Looks and feels brand new.

I can't find the charging port on my new Maverick power recliner. How do you set the 2 settings.

Great professionally executed video that really explains why I should purchase a La Z Boy chair over a competitor. PERIOD. Thanks.

@majorgear1021

2 жыл бұрын

If only it were true

@barneyrubble4827

Жыл бұрын

Proffessional propaganda. laser cut foam? Real important when chair falls apart eh?

I'm finally retiring a La-Z-Boy that is twenty-two years old, which I find quite impressive. It's been passed down from my dad to me, been in three houses, and actively used by three generations of family. It still works flawlessly, but the foam eventually broke down and shifted, which is expected given the abuse it's had from kids and age. It's being replaced by a lesser brand, that I expect to last a few years and be disposable. It was 1/2 the cost of a La-Z-Boy, so it will be interesting to see how it holds up. I may be back to a La-Z-Boy in a few years.

@mandtgrant

Жыл бұрын

Your modern lazboy is now made nowhere near as well as the used to be. Instead of hardwood and plywood, they are now made of softwood, and OSB oriented strand board.

@ajaxord

6 ай бұрын

I’d get it reupholstered...@@mandtgrant

Can you make a video about la-z-boy's pedestal chair please

we just replaced a 3o year old recliner . fabric was still like new . handed from parents went through my 3 kid’s a10 grandkids

@FurnitureAcademy

2 жыл бұрын

We love to hear that Brenda! That's a family chair. Out of curiosity, do you happen to remember the model?

@brendahamilton6491

2 жыл бұрын

@@FurnitureAcademy no i don’t but i purchased the same material again

Good to know that my ShamWow can double as a pocket square.

Bought my LB electric recliner on a Sat.very comfy..stopped working on Tues. Now I have an expensive rocking chair

I love my La-Z-Boy, but the only complaint that I have, is that it seems to go in the most reclined position a lot easier than before. Do you have any suggestions?

@FurnitureAcademy

4 жыл бұрын

I would try adjusting the tilt back tension springs first. Tightening the springs should solve your problem. It's a pretty easy process too! kzread.info/dash/bejne/mWuB2byAgMKqeJc.html

@TheMythBuster25

4 жыл бұрын

@@FurnitureAcademy thanks, that fixed it!

If these chairs are worth all that money then do they stand behind their product?? And what kind of in house warranty to they offer to back up the high price? Does anyone know??

@FurnitureAcademy

2 жыл бұрын

Hey Glenda, I have linked you to the Parts & Warranty page for La-Z-Boy. La-Z-Boy offers a lifetime warranty on their frames, mechanisms, and springs. You can find more details about their coverages in the link below! www.la-z-boy.com/content/CustomerCare/parts-warranty

@barneyrubble4827

Жыл бұрын

I do, they don't back up Jack squat. If it breaks, you'll be ignored, guaranteed. Do more research, Lazy boys poor durability and service is well documented

Where's your store I like that little light color one.

@FurnitureAcademy

3 ай бұрын

We have 8 locations across SC, NC and Georgia. Here is a full list of our stores: furnitureacademy.com/locations/

How do I remove the back to move house

@FurnitureAcademy

3 жыл бұрын

Here is a video that I believe might be helpful for you. I hope this is helpful! kzread.info/dash/bejne/l6hnxJhwZpngiJM.html

Which recliner would you recommend for someone that’s over 6 ft tall? I’d like it to be comfortable for me and for when my dogs jump on with me, but also not take up much space.

@mikemorrison7774

9 ай бұрын

Randell

Lol is this good for gaming im choosing wheyther to buy a gaming chair with wheels or just a recliner from laz

Best Home Furnishings has recliners that can push the top back back, while leaving the foot rest (ottoman) down

@FurnitureAcademy

2 жыл бұрын

Hey Jasper, thanks for the comment! Do you know the model? This is a patented feature by La-Z-Boy. We'd love to take a look at it!

In Canada a LayZboy costs almost four times as much even after factoring currency exchange. It would be about 1,500 USD before tax.

@FurnitureAcademy

2 жыл бұрын

Compared to what?

@carleynorthcoast1915

2 жыл бұрын

@@FurnitureAcademy The video lists the chairs at $399 -499. I assume those are American prices. In Canada The same chairs are $1,900.

WOOOOOW We use it!

Is there a way to adjust the tension on the back of the recliner? We just bought 2 new recliners and it's terribly difficult to push the backs into a reclining position. Should have checked this at the store; I would have never bought them if they are meant to be so difficult!

@FurnitureAcademy

3 жыл бұрын

Hey Jriff! There is a way to adjust the tilt back tension springs! Let us know if the video doesn't solve your issue! kzread.info/dash/bejne/mWuB2byAgMKqeJc.html

We have had them thru th years, 20 plus yrs on this one now elect that rocks, thats a must and a little boost .

This guy understands me. La-Z-Boys are top of line!

My husband is over 400lbs, does lazy boy provide reinforced structure for big person? Is it a special order?

@FurnitureAcademy

3 жыл бұрын

Hey Crystal, La-Z-Boy doesn't warrant their recliners to that specified weight, however, they do have the strongest frame offered in the market. The recliners you want to look at will be from the Summit Series which includes the Neal, Astor, and the Crandell. These recliners will feature extra support.

@crystalshao4508

3 жыл бұрын

@@FurnitureAcademy thank you sooooo much for your reply. Excellent service. Will definitely visit your store.

@FurnitureAcademy

3 жыл бұрын

@@crystalshao4508 Please let us know which recliner you choose!

Evidently it’s not a lift chair also?

My wife and I full time RV and we are looking at removing the nice RV recliners and replacing with La-Z-Boy recliners. We had La-Z-Boy recliners in our actual home and would like to go back to them. Does La-Z-Boy have an RV recliner or a model/s that would work. We have a 40’ Montana 5th Wheel. Thanks.

@clysack07

4 жыл бұрын

Let me ask the question with a ? Does La-Z-Boy have an RV recliner or a model/s that would work for an RV?

@FurnitureAcademy

4 жыл бұрын

For an RV we think the Pinnacle is a great choice. It's usually small enough to fit through the RV doors and still big enough for comfort. Another thing to consider is the Wall Away upgrade. The Wall Away option will give you the full range of the recliner and because of the frame, you can easily bolt the recliner to the floor and still recline.

I have had mine for over 20 years and is still good. The only thing is it needs to be reupholstered. I have 2 and would not buy anything else

@seairis616

2 жыл бұрын

You are lucky to have one from the day this company made a quality recliner. The ones made these days wont last much longer than a year.

They may cost the same but that La-Z-Boy shown is entirely too small for a large man like myself. To get a La-Z-Boy comfortable enough for a fat man it would cost way over $1,000. One with a power footrest/headrest would be even more.

@mikemorrison7774

9 ай бұрын

yes, they have a HUGE difference in size range. and the larger are more expensive

will it fit a 230 lbs 6ft.

@FurnitureAcademy

5 жыл бұрын

Hi William! Here is a list of 7 La-Z-Boy Recliners that will fit: www.furnitureacademy.com/best-la-z-boy-recliners-for-tall-body-types/

@williamjohnson388

5 жыл бұрын

@@FurnitureAcademy I'm looking 4 a wall hugger

@yewhocksoh7090

4 жыл бұрын

LLLL

Great video explaining why to buy a lazy boy! Thank you!

@FurnitureAcademy

7 ай бұрын

So glad it was helpful!

You answered my questions. Off to a local la-z-boy store today.

I'm glad I bought lazy boy! I really like it.

Yes lazboy recliners are the best for I still have mine & still is great!!!

@Barriodreamzvisuals

3 жыл бұрын

Ddd do if do c. Did do

They need to block off the back and front, so that cats and other pets don't make their way inside them. It wouldn't add much to the price.

Lazy Boy makes a good chair . My husband enjoys his white leather recliner, I can’t stand them . He’s happy .

La-z-boy is junk now. I bought two recliners, and a couch 6 years ago. The arms of both chairs separated from the frame. They are cheaply made OSB particle board that is simply stapled to the frame. No glue, no screws, no quality at all. Lazy boy wanted to charge $400 to inspect it for warranty. This was 1.5 years in. That price is if I brought it in, if they picked it up, it was another $300. I fixed it myself by glueing and sliding the BS staples back in, then screwing corner blocks in place, like it should have been made in the first place. 3 months later, the other went. Now the OSB is actually coming apart. If you are thinking of buying laz-e-boy, save your money and by cheap Chinese junk; it will last at least as long, and cost waaay less

@excpta2273

7 ай бұрын

I agree, I own old jason recliner lazy boys which are many many years old. You can pick them up secondhand for next to nothing and they are the best

@Baddawg_313

4 ай бұрын

Thanks bud! At the end of the day, this guy is paid by lay z boy and is an employee of layzboy. Not his fault tho, man's gotta eat.

@grabir01

28 күн бұрын

You have a concerning post. I have owned all kinds of recliners over the past 50 years. None have lasted or as comfortable as the Lazy Boys. None. I just bought a new Maytag washer. Brand new! Maytag has always been known for quality. It was not put together correctly at all. I had to fix it. It has been good now for the past 2 years.

I am a 300 plus man and setting in a 15 year old Lazy boy right now and still comfortable. I have had several other brands in the past and they just didn’t hold up. When the time comes I will get another one.

@FurnitureAcademy

3 жыл бұрын

We're glad you love your La-Z-Boy! Do you remember which one you have?

@MrShinebone

3 жыл бұрын

I do not remember but it was a tall man leather rocker recliner.

Do you make a higher priced chair with massage,heat, lift?

@FurnitureAcademy

3 жыл бұрын

Hey Carole, La-Z-Boy does have a line of Life Recliners that offer heated massage! kzread.info/dash/bejne/fmSAmKOLlM-tm7w.html - Here are the best selling lift chairs of 2020.

love my lay-z-boy.. sitting in it watching the video

@FurnitureAcademy

11 ай бұрын

We're so glad you're enjoying your La-Z-Boy furniture!

It is spot I spend most of the time that I get to spend at home.

Not available in india, anywhere online

Notice at 3:06 the competitive recliner is intentionally stopped.

@FurnitureAcademy

5 жыл бұрын

Was it though? As Dustin is explaining at 3:06 - La-Z-Boy recliners can recline and rock without needing the footrest to be activated. This is a patented design owned by the La-Z-Boy corporation. So, if you recline in a competitor's chair - The footrest must be activated. This matches with what Dustin is demonstrating. 👍

Yes

Well I bought a lane about one year ago and its trash,,,$400 piece of junk,,, so,,,,,,, I’m thinking I’m going to try a lazy boy,,,I have priced a big and tall model for $800 I hope I’m not making a mistake.

Lazy Boy recliner is great just don’t charge it the company they use SUCKS Synchrony Bank started out paying 99.00 paid to early one month and they said 129.00 sec month and never missed a payment but I paid to early said it went on 1st month payment so it went up so I thought I got it straightened out but 3 week now 149.00 minding I never missed a payment but they say it’s based on total not monthly payments I’m still only paying 90.00 but it goes up every month so I figure by the time I get to the end of my three years it willbe broken anyway so I don’t really care u decide if it’s really worth it thank you

I wonder if Lazy boy is reading all the negative comments because I don't see them responding as to how they are improving on their product?

Lazyboy recliner is broke.Lifetime warranty.How do u use warranty?

@FurnitureAcademy

3 жыл бұрын

You can find all the warranty information in the link posted below and can call 800-375-6890 or you can reach out to the store in which you purchased your La-Z-Boy Recliner! I hope this is helpful! www.la-z-boy.com/content/CustomerCare/parts-warranty

There's framing in the front, u just don't c it?

@FurnitureAcademy

2 жыл бұрын

Not on this competitor's chair

Looks like it's better than IMG Comfort recliners

I think i will be switching away from lazyboy after many decades. Ridiculous pricing for OSB, staples, and plastic bits. Same i can get elsewhere at a third the cost.

Not what they used to be. Have the $1500 Norris in leather...after two years the foam is shot and the leather surface is dissolving.

The LzB recliner I attempted to purchase was garbage, dead on arrival. The fit and finish was horrible. Misaligned main components, scuffed wood. It isn’t your dad or grandfather's La-Z-Boy. The quality and craftsmanship and component choice of materials have all drastically declined. They know this too. Their sales contract is written in a manner that a return is virtually impossible and they will attempt to ‘correct' the piece but never allow a return. Mine came back post ‘correction' worse than originally manufactured. I had to exercise my credit card’s buyer's protection to terminate the contract. It’s not worth the risk, hassle, headache. Funny thing is the showroom at which I made the purchase had heavily discounted floor piece that had the same issue as mine. It was a customer rejection now being sold as a distressed piece. I should have taken that as a sign. Just don’t do it, your piece of mind and hard earned money is more important. Every corner you turn large companies are trying to swindle money by offering low quality high priced products, avoid the known bad actors like LzB.

My La-Z-Boy is the biggest piece of junk I have ever purchased. 3 months after purchasing the chair started creaking and squeeking. This isn't covered. The wonderful "structural integrity" has framing, weak and creaking, until it snapped one day when I was leaning my head against the bolster on the wingback. I weight 200lbs but it was just my head leaning against the wingback when it snapped. I love rocking in the chair when watching TV but since it was about a year old the squeaking has been so loud I have to be still or recline because the squeaking annoys everyone else in the room. I replaced my Ashley recliner with a La-Z-Boy after it was 14 years old and have never been more unhappy with an overpriced product that doesn't meet it claims to quality, or support advertised by La-Z-Boy. In my humble opinion, you don't just walk away from this brand, you run, like a bear, mountain lion, or a mob boss is chasing you.

@APBCTechnique

2 жыл бұрын

That’s a shame. I had my la Z Boy for 16 years and I was real happy. I just bought 2 new ones yesterday for wifey & I

@samlovescoding

2 жыл бұрын

Maybe they changed their manufacturing process.

@Logan-jv2cf

2 жыл бұрын

Lmao Ashley is far worse and cheap furniture I doubt you ever even had a lazy boy

@robbieellis6801

2 жыл бұрын

@@Logan-jv2cf Now I know your sales team is filled with jerks as well. Yes I had a Lazy boy spent nearly a grand on it. they had to replace an arm and it was a creaky squeeking piece of junk that they company didn't want to do anything to fix even with the extended warranty. Your implication that I am l a dishonest P.O.S. is utter crap. If you would like I'd be happy to come tell you personally about my experience and your attitude supports my belief on La-Z-Boy's piss poor customer service.

@timburton9514

Жыл бұрын

@@Logan-jv2cf exactly

My 1st LazyBoy last about 10-11 years before it became uncomfortable. The replacement LazyBoy broke after 4 years 1 month and 12 days. 2 dowel rods broke making it unusable to sit in. To get a true replacement, it would cost almost $1,000. Same recliner would of cost $450 back in 2004.

@km4hr

Жыл бұрын

I replaced the wooden dowels with steel bolts on my chair. No more problems.

@warrenbrown8670

Жыл бұрын

Just rebuilt mine for same issue. I replaced dowels with bolts. Never will back out of break those again.

SOLD

My La-Z-Boy didn't treat me well at all. Two years after purchasing their Rowan Recliner, the frame broke. The base is wood. Two side components separated and split. I noted that staples were used assemble the wood frame. Very cheap. I suppose you will delete my post. Buyers beware.

Had Lazyboys for decaded. Quality the last 2 times is just gone. OSB stapled together with little to no glue. I've replaced many rocker springs, that's a normal wear item, but these frames just fall apart now. I just unskinned and rebuilt a back where boards came apart. Each OSB board was held to another piece of OSB by 2 staples, no glue or ridges on fasteners found. I rebuilt using screws and glue. Have a pair of Neals and one had the rocker block detach. The dowels backed completely out since again they used zero glue. That meant the full weight was on 3 #8 screws that broke off. Had to inskin a lot of bottom to fix. Replaced dowels with bolts which will never shear off and also act as a clamp. No reason they dont ship this way except to guarantee it fails and needs an overpriced tech to come out, if the chair survives. I flipped the other Neal and found its dowels were also backibg out and would soon fail to. I tapped back in place, but it is on my todo list to fix right. All of above are expensive models, and my be the last we buy. Shocked how poor quality has gotten.

I have a La-Z-Boy that is approximately twenty years old. My wife's La-Z-Boy chair is about ten years old. After two repairs on my wife's chair, I'll never recommend that anyone ever purchase a La-Z-Boy chair again. Broken springs in the bottom and back cushions on the first repair cost us over $150 in labor to have it fixed at the six year mark. Since then La-Z-Boy has dropped their repair capability. They use jobbers or independent repair people to the turn of $150 per hour. I just repaired the foot rest mechanism for he second repair on my own because of this. The warranty is a joke. You have to order the parts through them by calling their phone number. I was on hold each time for more than an hour. The first time was to get a parts diagram and the second time to order the parts. They tell you to give your number when prompted and they will call you back. I was on hold for more than twenty minutes before I got that prompt and then had to go on the road for an emergency when they called me back two hours later. I had to start the process all over again. They emailed me the parts breakdown when I got through and I made up the list of what I needed. Then I had to pay a handling fee of $15 and something through my credit card to get the parts sent. The catch is that there might have been $15 worth or parts. I have two other recliners made by other manufacturers and never had any issues. Next time the La-Z-Boy fails it will go to the garbage dump.

Don’t waste your money on a La-Z-Boy recliner. I just received a new Randell power recliner with power lumbar and power headrest. This is the most uncomfortable chair ever. I’m literally sitting in a hole. I suppose that I have a very expensive yard ornament.

Where to buy a lazy boy recliner for 399.00 ?

@FurnitureAcademy

4 жыл бұрын

Hey Saundra, La-Z-Boy has regular sales on their recliners during holidays but even on a regular week you can find good deals on recliners like the Collage. www.la-z-boy.com/p/recliners/collage-rocking-recliner/_/R-010734

just bought my 3rd laz-boy, greatest chair ever

@McRemmyBaby

3 жыл бұрын

Just bought first! I tested a bunch and went with thee Jay Wall, for $850 tax and all! Black Friday deal! (25% so they say) i was floating on it man! Omg! I can’t wait till mine gets to shop! Fuck son! I’ve never had any of my own furniture! This is first and SICKKKK BRO! Lol tired of always on my bed past couple months! Hahah

This video would be more enjoyable to watch without the annoying, repetitive, sound track playing over the informative presentation.

Ok now do the differences between a $400 la-z-boy and a $1,800 la-z-boy recliner... I'm honestly curious why differs color options warrant an $800 price difference on the same model... And that's just for textile, not even leather, leather just says "custom pricing" on the website...

@FurnitureAcademy

4 жыл бұрын

We think that's a great idea!

@FurnitureAcademy

4 жыл бұрын

La-Z-Boy upholsters recliners with their most popular covers in bulk so this lowers the price for these fabrics. When you purchase one of the higher priced fabrics, these chairs have to be custom ordered and manufactured specifically for you. This will drive the cost of the recliner up, however your chair will be exactly what you want and one-of-a-kind.

I'm getting the Backtrack from Ashley I've tried it already and it's the best one I've ever had I also had a Flexsteel for 13 years and I wore it out I've tried the Lazy Boy and it's just a high priced cheaply made chair period😜

No mention of what the frame is made of. Looks like plywood and particle board. Are lazy boys not made with solid wood?

@FurnitureAcademy

Жыл бұрын

Hi Patrick! La-Z-Boy uses several different materials and techniques to build our frames. We use: Solid Hardwood (Maple & Oak) Oriented Strand Board (OSB) Mortise and Tenon Joinery Lap-Joint Technology This combination of hardwood, OSB, and joinery is the reason our frame is one of the strongest in the industry.

Can't get parts for 2500 dollars chair,,!,,need remote control wand second time no response

@FurnitureAcademy

Жыл бұрын

Hi Larry, we're sorry to hear you're having an issue with getting a response. Have you contacted the store you purchased it from or your local service department?

I learned a lot about furniture here. But I think I really learned more about sales in this clip than in any course I've taken.

@daddygomez2883

2 жыл бұрын

Imagine if this guy pitched to you @ the store. He’d definitely pull out all the stops until you walked out w a $2k lazboy

I paid $900 for a LaZ Boy and it didn't last five years. Very disappointing quality.

@McRemmyBaby

3 жыл бұрын

Holy hell

Hi thanks for wasting my money! $1,200!You seemed to be the most informative and I purchased a Lazy boy per your information 2 weeks ago. I have been enjoying it until I sat down today leaning forward to hand my son the tv remote and heard a noise noticing movement under my knees. I leaned the chair up to have a look. I found the under knee cross board has separated (glued joint) and the frame it sits on is separating. The people I bought it from told the same story you told here! I looked up your video to drop this comment… 6 recliners in 5 years! This was the first Lazy boy and like the others it is junk! I tried Ashley’s 600lb person chair and some others… ALL JUNK! I work for my money and would like to sit down comfortably after a hard day not needing more stress because of another garbage recliner!!! This thing is made from soft wood and OSB! My paps Lazy boy was probably 30 years old! He was 5,10” 350lb. I’m 6’2” 230lb. This thing is like everything else made today… JUNK! Thats what I get for listening to a used car salesman gone recliner salesman!

Bought a lazy boy big guy one. We had a small laxy boy never any problems. This arrived 6 months after order when told 4 - 6 weeks. Broke after 2 months now 9 months sfter repair broke again. Bought because of warranty. They stand behind it. Had to pay $95. For guy to come out and say yes something as before 2-4months to fix plus $65. an hour (2hrs to repair). The old one never any problems with Bought a big guy Nd nothing but problems. Should break like this. Extremely unhappy with quality of this recliner.

Try 30 years, replacing one now. The back is no longer comfortable you can feel the buttons on the back.

I’ve tried many “other recliners.” Lazyboy is by far the best! I actually have a top end recliner and a Lazyboy at my house and everyone fights over the Lazyboy. I’ll never ever waste money again on another type of recliner. When I’m having any back pain from a long day, It only takes 20 minutes in my Lazyboy to make it feel better. Especially lower back pain. Love Lazyboy!!

@FurnitureAcademy

2 жыл бұрын

There is nothing better than sitting in your recliner after a long day! We're glad you love your La-Z-Boy!

My Lazy-boy recliner mechanism is all metal, it broke down twice so far, it is under lifetime warranty, we called lazy boy, no result and I had to weld it and pay for it. DONT GET FOOL by LAZY-BOY.

@FurnitureAcademy

2 жыл бұрын

Hey Jahangir, we're sorry to hear about your issues. Like you said your mechanism is under a lifetime warranty. We'd recommend you continue to reach out to La-Z-Boy Customer service for any issues. I have linked the La-Z-Boy customer support page down below, however welding the recliner likely voided the warranty. www.la-z-boy.com/content/CustomerCare/parts-warranty;jsessionid=zgjyMbuj69ry_ugSXhODaIeMTCdpSz6hphw_lluE-M2m5pINoBoN!-797166638

I bought a lazy boy recliner due to their high quality, but not anymore. The quality is awful, not made in USA but in Mexico. Not comfortable at all. The lazy boy of years ago, that doesn’t exist anymore 😡

@FurnitureAcademy

3 жыл бұрын

Hey Hegon! I'm sorry to hear about your bad experience! La-Z-Boy does offer a great warranty. If you think there is something wrong with your furniture I'd recommend reaching out to the customer service department. I have provided an easy link for you at the bottom! But to expand on your statement. La-Z-Boy does actually have two manufacturing plants located in Mexico but you'll also find that they have plants in Missouri, Arizona, and Tennessee! Made in North America! Hope this link helps! www.la-z-boy.com/content/CustomerCare

He's right. As the video played, I checked the features on my La-Z-Boy, and it's just as he described. I'm disabled, and I am forced to sleep in a recliner. I spend 95% of my time in this chair, it looks the same and feels the same as it did 2 years ago when I purchased it. Yeah, they are pricey, but, they really are the best on the market. I won't buy anything else.

@SeaTeamCommanderKrik

3 жыл бұрын

if you don't mind me asking, which type/style did you purchase?

So La-Z-boy is an actual brand name for a recliner or how a chair is constructed (proprietry)? Why do competitors say or place the words La-Z-Boy in their product if it's not an actual La-Z-Boy....it always confused me

@FurnitureAcademy

3 жыл бұрын

That's a great question Rachun. We can't speak to others but we can say that imitation is the highest form of flattery.

@Khonnell66

2 жыл бұрын

Hi Rachun, I work for SCS in The UK who are the biggest La-Z-Boy suppliers over this side of The Atlantic. The reason for this is because they were the first and the best. Simular to how people refer to every hot tub as a Jacuzzi. Many people don't realise that La-Z-Boy is a brand name and unfortunately as a result, there are many cases where people have purchased from competitors, had a poor experience and placed blame in the wrong place. I hope this helps :) P.S. my favourite model is the Tamla