If you have to make a video on how to update your receiver then its too complicated. Car stereo manufacturers are still stuck the 1990's when it comes to the UI. It's horrible.

THANK YOU ! 😊- Anything I should know when down loading to a MAC Air? Ok I got my answer 3:44 into the video - thanks again 🙂🎉

Hola intenté correr una actualización pero se quedó en la pantalla negra y ya no enciende ... Sabes si hay forma de repararlo?

I have a DMX47 and get the on-screen prompt asking if I want to accept the updated data from the USB. However, it does not let me choose YES. I can only select NO and have to exit the program...

I like how you picked one of the easier to decipher version numbers for this video. It's so frustrating trying to figure out what the heck the version number is or what it should be on pretty much EVERY update I've ever done (it's easily in the hundreds and it frustrates me to no end). Also, you didn't talk about the difference between the System, Application and DAB (not even shown on this radio) versions and when to update each of those. Do we always update all of them or is just the application applicable? I've been selling and updating Kenwood radios for over 25 years and I still struggle with this process. I sure wish you guys would make it way way simpler to do these updates. Can you imagine how many phones would not get updated if it was this complex and archaic????

@KenwoodUSA

6 ай бұрын

Thanks for the feedback, As part of the Update process the support page will display at the top 1 or 2 tabs if there is a need to update DAB as well as the Application software. Also to aid in identifying updates, you can also look at the Update instructions highlighted in Blue on the update page, they clarify what version you need vs what version you display. Since receivers are not connected to the internet currently, this is the best update process available. Thanks!

Hi, I have a DMX4707S and I tried to do the update following the instructions, the USB I used is an ADATA with 16Gb and the receiver just show the black screen. What I need to do? I tried whit another USB Kingston 16GB and download again the files but it still showing the black screen. I'll appreciate your help asap. thanks

@KenwoodUSA

2 ай бұрын

Please reach out to our KENWOOD Customer Support: 1-800-536-9663 Thanks!

@andresamezquita2216

2 ай бұрын

​@@KenwoodUSA Thanks. I did the process with a 32Gb usb stick kingston FAT32 and it worked! the upload is done. 👌

Is there a video or instructions somewhere on how to upload pictures to my Kenwood DMX9708S? Awesome video & very helpful

@KenwoodUSA

2 ай бұрын

At this point we do not have a video yet for that purpose, and thanks for the feedback.

@BayCreeper1

2 ай бұрын

@KenwoodUSA thank you for responding... Do such instructions exist at all? On paper, online etc? Perhaps I heard incorrectly about being able to upload photos to my receiver

Hello! bought kenwood dmx958. it was installed today. There is a problem, the "menu" button does not work, the settings menu does not appear. My previous kenwood was dmx8019dab and there the "menu" button worked properly. Everything else works great. From time to time there is an offer to update the firmware, but I did not find the firmware for the kenwood dmx 958xr on the site. How should I do this? and will a firmware update fix this problem? I will be grateful for your help!

@KenwoodUSA

4 ай бұрын

Please reach out to our KENWOOD Customer Support: 1-800-536-9663 Thanks!

So I guess the wired female usb extension outlet is where I plug into correct?

@KenwoodUSA

2 ай бұрын

Yes, Thanks!

How do we update the DMX1037s with the 10.1 inch screen?

@KenwoodUSA

5 ай бұрын

It's relatively the same process as above but you will search your receiver model number from the Kenwood support page and follow the instructions for that particular update. Thanks!

Kenwood DMX8709S do I need a HMDI D and a HMDI c to work with iPhone video and KZread?

@KenwoodUSA

Ай бұрын

Please Reach out to our KENWOOD Customer Support: 1-800-536-9663 Thanks!

What type of USB should i use to download the new firmware update into??

@KenwoodUSA

2 ай бұрын

16GB to 32GB usb 2.0 or better, formatted to fat32. Thanks

Any updates available for DMX8021DABS?

@KenwoodUSA

Ай бұрын

Please visit your region support page, we only support the North American Region. Thanks!

tried to update my dmx47 and it went black and never came back.....!!! wth happened how do i fix it need some help asap. out of warrenty at the audio shop i go it installed at. the reset button wont even work now. its just a black screen. what do i do??

@KenwoodUSA

4 ай бұрын

Select a good quality USB 2.0 (MUST BE 2.0 version or better) and at least 16g to 32g USB Drive and download the update from scratch. ( DO NOT RE-USE A PREVIOUS DOWNLOAD ) With the receiver powered on, plug in the new USB drive and wait. This may require some trial and error. This issue only occurs when a low-quality or small USB Drive is used and does not have the read/write speed required to complete the update without issue. follow the instructions listed on the update page, and repeat the process for downloading and placing the files on the USB Drive. there is a file built into the update that will automatically start the update process on the black screen. Thanks!

@deadlifeinc

4 ай бұрын

Thank you for the response I got it working with an older USB stick I had. I think the newer one wasn't 2.0 it was newer usb stick but put the downloaded files on an older one and boom finished the update 🤘

@KenwoodUSA

3 ай бұрын

@@deadlifeinc Glad it worked Thanks!

What if you have a Mac?

@KenwoodUSA

4 ай бұрын

Please reach out to our KENWOOD Customer Support: 1-800-536-9663 Thanks!

I have a dmx905s is not updating. Doesn't matter what the instructions or videos you all make it's not working

@KenwoodUSA

3 ай бұрын

Please reach out to our KENWOOD Customer Support: at 1-800-536-9663 for 1 on 1 assistance. or visit a KENWOOD-authorized dealer in your area. Thanks!

Does it really matter. Does it drastically affect the units function if you never upgrade. Honestly I find it to complicated. If it was as easy as phone upgrades are, I would definitely do it. My excuse is, I'm over 60. I remember how awesome it was when I bought a car with a cassette player in it.😁

@bbfoto7248

6 ай бұрын

YES, in most cases. Besides regular "bug fixes", the updates can improve operational and boot speed as well as add functionality. I own several of the Kenwood XR double-DIN head units. I recently purchased an "old" Kenwood eXcelon Reference DDX9905S that was originally released in 2018 to use for Bench Testing. The unit arrived and I set it up on the bench and got it connected. I powered it up and noticed that it took longer to boot up than the same unit I have installed in one of my car audio systems. In addition, while going through the setup menu, I noticed that some of the setup screens were missing important features and functions compared to my other unit...in particular some of the "Network Mode" crossover, level, and T/A settings. When I checked the Firmware and Software on this unit, it had a very early version that I didn't even know existed...I actually think it was pre-production firmware, LOL. I proceeded to update the unit to the latest firmware and software, and it became a lot faster to boot up and faster operation overall with less lag, and all of the "missing" screens and features compared to my car's same head unit were now present. Just one example: This unit was originally marketed and sold as having WIRED Android Auto. But with the latest update on the Kenwood, my Android smartphone and tablet can now connect WIRELESSLY to the Android Auto in this particular head unit! And if you are used to updating any type of CPU-based device or computer/PC/Mac hardware, the process is EXTREMELY simple and straightforward...not complicated at all!

@clickonmike

6 ай бұрын

@bbfoto7248 I've got a ddx4019bt. Am thinking of doing a total upgrade from excelon headunits, amps, speakers and subwoofers. So, learning to do this upgrade thing would be beneficial. I'll go see if there's any upgrades for my unit. Once I get a USB. Thanks for the heads up.

On second thought... If it was that important for these receivers to be updated then I believe Kenwood would have made an app for Android and iPhone that would update the receiver, a Kenwood app, through Bluetooth the same way we use a music app to listen to music. So, I am guessing it's just not that important.

@KenwoodUSA

Ай бұрын

The updates do not update in that fashion, we require manual updates via USB and file download due to file size limitations via phone app. The updates are important to maintain optimal performance and to fix bugs you may experience during operation. Thanks!

Not real helpful when you consider the only way to open the .bin file is to download a third party app. Any that I have found does not open this type file without a subscription. You also compared updating your receiver to updating your phone. To update my phone, I turn it off and back on. Update done !!!

@KenwoodUSA

Ай бұрын

You are not supposed to open any of the files inside the download folder. The .bin bin files are inside the Zipped folder, you simply unzip the files and transfer them to the receiver update USB then the receiver opens the .bin files during the update. We mention the cell phone updates as they are directly related to changes that may cause receivers to require an update to maintain compatibility with the updated cell phone. Thanks!