This was a great video Kev! Understanding the ticketing system theory is super important and practice comes automaticlaly :)

Great job, I added this video to our ticketing system playlist

@KevtechITSupport

4 жыл бұрын

thanks!

@sarahseruwagi6892

4 жыл бұрын

I missed this Kevin.... I've just tuned in now.....1000 thanks!

Hi Kevin, thanks so much for this video is really well explained, exactly what i needed to understand. keep up the good work thanks again.

I'm waiting for your full depth video of the Ticking system in practical. Thanks, for sharing.

Thanks Kev, it is interesting that after the live class with Jobskillshare, you still have the energy to package this. You duo are amazing., i appreciate the good work you are doing. I am right now on Lab lesson nr. 9. I hope to have all my VM ready and it will be time to catch up. Have a nice sunday.

@KevtechITSupport

4 жыл бұрын

thanks!

helpful video.. thanks

These are so helpful!! I feel like if I just watch all these videos, take a few notes and practice working in the environments I should be good!! Hope I am right :)

@KevtechITSupport

3 жыл бұрын

A lot of people got a job in IT just watching my video. I have videos on how to talk in a job interview. Also have videos on how to fix your resume and other videos on how to make your own tech skills in helpdesk and add it to a resume.

Please in deph vid about ticketing system !

thank you so much u are the best

@KevtechITSupport

2 жыл бұрын

Thanks

hey kevin, I like this video about ticketing systems it is very useful and informative. Requesting you to please upload a video on how to use ticketing systems effectively, ITIL V4 Process and a video on how to use Service Now Ticketing System.

@KevtechITSupport

4 жыл бұрын

You need a license for service now. I'm not familiar with ITIL 4 process, we don't really use that on my job environment.

Very informative.

@KevtechITSupport

2 жыл бұрын

Thanks

hey, Kev, I have a question about keeping logs and documentation, are they done on word or on the ticketing system?

@KevtechITSupport

3 жыл бұрын

Ticketing system, confluence or wiki page. Sometimes on a share drive for IT. Depends on the company.

At my job we use a ticketing system called Footprints.

@KevtechITSupport

4 жыл бұрын

cool.

Thanks for the explaination about this Kev. Btw, your last name "Apolinario" is a familiar last name in the Philippines, do you have someone related here?

@KevtechITSupport

4 жыл бұрын

It's actually Italian, a saint in Italy. I didn't know It's a named used in the Philippines, that's cool.

Hi Kev, Thank you for the video. I like the PowerPoint. Can you please share the file?

@KevtechITSupport

4 жыл бұрын

Why do you want the file?

@trongnghia4854

4 жыл бұрын

@@KevtechITSupport I am studying IT. I want to digest it better when I go over the PowerPoint myself. Thank you Kevin!

@KevtechITSupport

4 жыл бұрын

@@trongnghia4854 this is what I created, you can just copy it on your own. I normally don't share PowerPoint presentations with other people.

@trongnghia4854

4 жыл бұрын

@@KevtechITSupport Thank you Kevin.

"if it isnt in connectwise it didnt happen" - Every cheesy boss

@KevtechITSupport

3 жыл бұрын

haha.