James Shillinglaw of Insider Travel Report moderates a panel of luxury travel experts including Albert Herrera, senior vice president of global product partnerships for Virtuoso; Lia Batkin, co-founder of In the Know Experiences; Rick Baron, managing director-worldwide accounts for Tauck; Shannon Knapp, president and CEO of The Leading Hotels of the World; Becky Powell, president of Protravel International (pictured above); and Navin Sawhney, CEO-Americas for Ponant at the New York Times Travel Show this past January. In this excerpt, these top panelists talk about how to capture and keep luxury clients.